Customer Reviews for U-Haul Moving & Storage of Baytown

2,924 comentarios

2703 N Main St   Baytown, TX 77521

(281) 428-1564

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(281) 428-1564

2703 N Main St
Baytown, TX 77521

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
5.0

Clean windshield and make sure tires are good. This rental had 1 extremely worn tire.

RUSSELL LEE V. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erisha R. 
Clasificación:
5.0

In and out without any problems! Entire staff was helpful and courteous.

JOSE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel A. 
Clasificación:
5.0

Allow at least 2 hours in between drop-off of vehicle & next customer pick up to allow for proper cleaning & inspection. Assuming 1st customer will bring it back early is irresponsible.

ROBERT B. 
Clasificación:
5.0

The front desk staff were friendly and knowledgeable. However, Jamaal went out of his way to ensure I had everything I needed, including helping me find my cell phone upon returning from my trip! Thanks Jamaal!

RANDAL O. 
Clasificación:
1.0

The male associate working Saturday morning was not very friendly or helpful. This was the worst experience we have ever had at a uhaul location.

DANIEL P. 
Clasificación:
5.0

Mr. Thompson was the desk person. He was so professional and so kind. He was very informative and worked with us to get the best deal. A very blessed employee you have there.

Jennifer D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TONIE M. 
Clasificación:
2.0

The rats at through my clothes and boxes

Yvonne N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
1.0

Charged me $20 for a after hours fee and lied to me about several things

RONALD R. 
Clasificación:
5.0

Very nice staff .They helped me get the proper size truck and storage

ROSHUNDA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
5.0

Pay your employees better for everything the put up with and do for your company.

KEVIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan D. 
Clasificación:
5.0

All around good experience.

Kerena I. 
Clasificación:
3.0

El cliente no dejó un comentario.

James M F. 
Clasificación:
5.0

Service was excellent. We rented truck that was parked in a unusual parking spot (blocked by three trucks and a wall. The manager moved other trucks and pulled out truck.). We swept out truck and got it back in on time.

MICHAEL G. 
Clasificación:
5.0

Well they could' nt tell me were to get a Taxi. I was stuck there for 2 hours

MARTIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

HARVEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica L. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHERI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GAIL G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MACEY E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

Everyone was friendly and professional. I would definitely recommend this U-haul.

Frank W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

Just need more openings all good

Juan R.  |  First Impressions 
Clasificación:
5.0

Improve the after hours return process on the website and app. I could get neither to work. The website would not accept my location. The app finally did, but then it would not accept the picture of my mileage and fuel level, no matter how many times i tried taking the pic. And forget about customer service, was on hold for 20 minutes and they never answered. I ended up just dropping off the keys. Fix your website after hours fheck in process.

JAYE NATALIO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabell R. 
Clasificación:
5.0

The service was very good, the man assisting was very helpful and friendly. Vehicle was clean and in good shape, met my needs exactly

Dennis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO S. 
Clasificación:
5.0

very quick. efficient service. Absolutely no complaints. They did a great job.

ELBANY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON N. 
Clasificación:
1.0

This location is the worse. I've been here several times and the only white lady here has a thiefy attitude. On the truck paperwork she indicated the miles out to be 33k whereas on the truck it was 35k. When I discovered once in the truck at their parking lot, I went back to her and she acted so stupidly. She ended up correcting. She's so disrespectful and has no customer service experience. Please don't go there, I will prefer you use another truck rental or neighborhood uhaul dealers in Baytown than uhaul moving and storage of Baytown. Stay away from her please.

Rudolf N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Joel L. 
Clasificación:
5.0

I've used this Location three times in the last 45 Days, they've always been right on the money in service.

TERRY GLEN T. 
Clasificación:
5.0

Everytime I try calling U-Haul, I am put on hold for 30 minutes before someone to answer the phone.

JAMES M. 
Clasificación:
5.0

No comments

Cesar S.  |  First Impressions 
Clasificación:
1.0

We waited for almost an hour to get a trailer that I had already checked in online the employees were admittedly new and when the line was out the door the employee called the manager for help he basically was like well deal with it till the person who knows what to will be there. They two employees should have never been out there alone when they obviously lacked training

Tara T. 
Clasificación:
2.0

I placed my order online ,I was not told everything . You really should use a call center where CSR are more detailed and upfront with your product when it come to the Financial process.

ARLENE S. 
Clasificación:
5.0

Keep up the great customer service.

ANTONIO T. 
Clasificación:
1.0

Both locations did a POOR job of communicating the rules for pick up and return of the truck. I will NEVER use uhaul again and will advise my family and friends against using them as well.

JOHN H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Charlene R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO F. 
Clasificación:
3.0

Keypad was down, phones did not work, they made a copy of my drivers license. The store front is very cluttered. Operating systems should work in a national chain business.

Victoria Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEXTER P.  |  Overall Experience 
Clasificación:
5.0

Ninguno

lequincey h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEXTER P.  |  First Impressions 
Clasificación:
3.0

Too hight

Clifton R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara H. 
Clasificación:
5.0

Everything great

Kenneth S. 
Clasificación:
3.0

Make sure equipment is secure for tow Dolly. Half way through my trip the whole thing had to be re- done. I could've lost my car.

AMA R. 
Clasificación:
3.0

You can never contact the facility by phone

Jacqueline S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLAN C. 
Clasificación:
1.0

Customer service was not great. I was picking my trailer up from Baytown uhaul the day after a tropical storm came through. Concerned, that they might not have been opened I kept trying to call but they had their phone forewarned to the corporate uhaul all day. No one could confirm for sure if they were open or not. So I went early, around 1:30pm (pick up was at 5 pm) in case they weren't, I would be able to reschedule somewhere else. When I showed up, the guy and girl working were extremely rude. Pissed even that I was there earlier even though I explained that I couldn't call them because they had the phones forwarded. The guy then told me that he had to charge me for an extra day since I was earlier. Which was fine except that he told me that I still had to drop the trailer off on the same. Why would I have to drop the trailer on the same day if I am paying for an extra day? He finally figured it and scheduled properly even though it cost me an extra day. Then we went out to hook up the trailer. The trailer that I was given was in terrible shape. It was not washed, inside or out. The tires were only at 30 psi even though the sidewall read 65 psi. (That's probably why the front driver side tire was so worn that it was practically bald.) And the other tire was so old that it had dry rot cracks in it. Fenders we're all rusted and there were claim stickers all over the trailer. He put the trailer on the hitch and left the brake chain longer then safety chains! And told me that he couldn't help me check the lights. He was gone before I could even open the text message to submit my photos. Absolutely horrible service. U-Haul as a whole is good option to rent a trailer. Usually the trailers are in better shape then one I got. But after receiving terrible customer service at this location, I guess I'm not surprised that their trailers also receive terrible attention. I can not express strongly enough, DO NOT use Baytown Uhaul.

Matthew D. 
Clasificación:
5.0

I have done business with this location for more than one service for the past 15 years. I have always been a satisfied customer. The gentlemen that closed out the storage room for me was excellent. Great customer service and that is hard to find these days. ¡Gracias!

Donna S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BEDFORD U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ishmael C. 
Clasificación:
2.0

The employee who assisted me to rent the equipment was great... The one who wouldn't help me when I returned the equipment was not so great, I got to the store just before closing, doors were still opened, I walk in to return and the employee tells me I have to do after hours return, he wouldn't even tell me were to park, his only replies to me were "follow directions in the booklet for after hour returns" then he locks the door behind me a few mins later and just drives away. THIS IS POOR CUSTOMER SERVICE TOWARDS PAYING CUSTOMERS!!!

ANDELL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deeana K.  |  Online Move In 
Clasificación:
5.0

Best service ever received at a Uhaul location.

ANDEE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori C. 
Clasificación:
4.0

The people were nice and helpful

Heath N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry G. 
Clasificación:
5.0

Service great

Jonell T. 
Clasificación:
1.0

Had to be re-routed 3 times because they sold our trailer we already reserved not once but twice, never received my $50 guarantee.

DONALD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arturo M. 
Clasificación:
5.0

Very professional staff.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY T. 
Clasificación:
4.0

The tongue of your trailers should include jacks. They do not. For safety purposes, if the renter needs to unhook it is an extreme safety issue to lift the tongue of the trailer back on to the truck without a mechanical lift assist.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tessa J. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARTIN G. 
Clasificación:
4.0

Provided zero furniture pads! Moving Help workers used theirs.

Joann B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA M. 
Clasificación:
5.0

The owner was extremely nice and very helpful! I'll definitely use this location again in the future!

CARLAUNA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky W. 
Clasificación:
5.0

Jamal was a fantastic rep. He really went above and beyond.

Richard L. 
Clasificación:
4.0

The truck we were assigned at pickup was not actually on the lot but we were given a different truck immediately and on our by way.

JEFFREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN K. 
Clasificación:
5.0

this beats the price of a rental as long as you don't drive too many miles

Paul S. 
Clasificación:
1.0

After loading the Uhaul and driving one hour, I got a warning light saying tires were low/bad. I stopped at the nearest Uhaul where they said their tire repair air was down. I had to continue driving to the next nearest Uhaul, 10 miles. They put 4 new tires on!!!!! Which means I was driving on 4 bad tires. Upon arriving at my destination in College Station, Texas, I was not allowed to turn in the Uhaul, they said I had to drive it back to Baytown, Texas. I called about 6 times to request a change. My key ring even said the truck I was driving was a one way vehicle. I won't rent from Uhaul again.

Penelope A. 
Clasificación:
5.0

Jamal did a great job as always. Thanks!

Arthur O. 
Clasificación:
5.0

Nothing. Keep doing what your doing!

Latasha M. 
Clasificación:
5.0

FYI. Jesus movers, loading help, was a nightmare. Left the loading, was to be back in an hour, was gone 7 hours. We called him numerous times, he said he would be back but would not say when. He told me I needed a larger truck and he would meet me at uhaul to transfer the load. We waited until 6:30, so one of the workers offered to transfer the load. The store closed at 7, so the manager helped with the transfer. She told me the liad was poorly packed, there would have been breakage. It was shortly after that when this mover told me he was on the way. Of course I let him know he was no longer needed. The next morning a friend a 2 of his friends finished the loading which cost me an additional 300 dollars. He was 2 hours late showing up that morning, his helper was a young man who was around 18. While he stayed inside shrink wrapping everything, he would yell the kid to take it to the truck. Not one time did he leave the house and check on the kid. Just stayed inside, shrink wrapped, and spread the gospel. He cost me a lot of stress due to the delays. He also put all the screw, nuts and bolts in a baggie. When I arrived at my destination, they were not to be found. I contacted him be text 3 times, no response, called twice, he would not pick up the phone. Since I had no bed to sleep in, it cost me 2 nights in a motel. I gave him the justified feedback.

Pauline B. 
Clasificación:
5.0

Staff at the drop off location was friendly and very efficient. I was pleasantly surprised at how smooth everything went. Even though we were a day early and close to closing time.

Mike S. 
Clasificación:
5.0

The owner was great and the assistance excellent.

RHONDA T. 
Clasificación:
5.0

Very clean facility. Most importantly the staff was very friendly and welcoming.

JAMES P. 
Clasificación:
5.0

Busy and very friendly

ANTHONY S. 
Clasificación:
1.0

Was informed by pick-up location that they would not list a “drop off” location on the form.. That way all I'd have to do is call a preferred location ahead of time, which I did, informing them that I would be dropping off there. The drop-off location still charged me for “wrong drop off” even though none was listed in my contract and I followed instructions provided by both locations.

E'Joven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald B. 
Clasificación:
5.0

The phone app has many problems. 1. when a serach for emequipment lists locations, the locations with the equipment in stock are not at the top if the list and locations with "similar " equipment are listed. This bad for the customer and the location. 2. The app didn't upload puctures for after hours returning. There was NO phone support for after hours returning. The locations don't have problems, the app is causing problems for everyone.

Scott O. 
Clasificación:
5.0

I've used uhaul several times and will always use them.

Tracie P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ladislao C. 
Clasificación:
5.0

Continue giving the great service that you do.

AUDIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONELL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PORFIRIO S. 
Clasificación:
5.0

Very good and friendly staff new unit very clean like security card easy access to my storage room big and wide alleywaysAnd very convenient

Fransico L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE S. 
Clasificación:
5.0

Very convenient and friendly staff.

Stephen A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher G.  |  First Impressions 
Clasificación:
5.0

Very helpful, professional, and patient!

Kamesha B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

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  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

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