Comentarios de los clientes para U-Haul Moving & Storage of Baytown

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Baytown

Clasificación general:

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RONNEY G.
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El cliente no dejó un comentario.

JUSTIN Z.
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El cliente no dejó un comentario.

ZENAS L.
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Had a poor experience getting my deposit back ive yet to receive it and the way its being handled isn't professional at all

DENNIS A.
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El cliente no dejó un comentario.

DANIEL R.
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You need two people expediting the lines inside the store for a more favorable experience & better customer service interaction needs to be addressed ASAP!!!

Stacey G.
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The service was subpar and sub-par and I was left in the dark to locate the moving truck in the middle of a line of trucks and had to find help to move it. Our suggestion would be to be nice, adn assist the customer while being prepared.

Fern G.
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El cliente no dejó un comentario.

MAYARI V.
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El cliente no dejó un comentario.

STACIE J.
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El cliente no dejó un comentario.

RICHARD D.
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El cliente no dejó un comentario.

BOBBY W.
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El cliente no dejó un comentario.

Melanie A.
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El cliente no dejó un comentario.

GEORGE F.
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Trailer I needed was available and ready when I got there. Thanks

EVANGELINA Q.
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They were fast and quick when I dropped of my truck and were very nice

Michelle L.
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El cliente no dejó un comentario.

Lisa T.
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The furniture pads were missing from the truck. We didn't need them but we had to call and report that they weren't there. The gentleman that assisted us with our rental was awesome! Overall a good experience.

Kenneth M. | Overall Experience |
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Roach infestation had to throw away clothes and boxes of items.

Stuart N.
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nothing people were very friendly fast service

gerard M.
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Ordered a uhaul at one location and it wasn't there even though I had my e-mail confirmation with location. Sent to another location-wasted time. Trailer was filthy like someone had transported cement in it had to clean before my items could be moved. Never again

SUE K.
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El cliente no dejó un comentario.

Jeffery R.
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El cliente no dejó un comentario.

BELINDA M.
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El cliente no dejó un comentario.

Santos G.
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I have to share my personal experience that happened w/u-haul. I had rented it to go to McAllen, tx and come bring it back to Baytown, tx but unfortunately my mother was put in the hospital w/vovid and I was unable to. She ended passing away and Eric in pharr, tx was able to get the charges dropped for being unable to take it back in time by calling to home office. I wish you knew how much that helped during our horrible time. I thank you all for understanding and helping us out.

JOSE U.
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El cliente no dejó un comentario.

SILVIA M.
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Everything is good

MELINDA B.
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El cliente no dejó un comentario.

mike S.
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Very quick check in process

Andrew L.
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El cliente no dejó un comentario.

JOHN A.
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Refrain from nickle and diming the customer.I was billed for a fuel surcharge I never incurred.

BEDFORD U.
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Everything was good!

EMILY LEIGHANN D.
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El cliente no dejó un comentario.

Lori C. | First Impressions |
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El cliente no dejó un comentario.

donald W.
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checked in online with app... was 15-20 mins trying to get out of store... Computers at location were really slow.

RICHARD EARL M.
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El cliente no dejó un comentario.

Scott R.
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El cliente no dejó un comentario.

Christopher L.
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El cliente no dejó un comentario.

Mitchell V.
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Jamaal was excellent!

MARIA D.
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According to repair guy Equipment was not rentable and should not have been rented out. More then 60% of the lights did not work and roof was leaking we had to wait over 3 hrs on road side . And turned out it was something he could not fix due to it was internal wiring issues that he could not do. Customer service offered free day by customer service but did not use due to raining and asked fir it to be set fir furrier date when called back to inform trailer had been dropped off at 8:30 pm and asked to please make sure the free trailer was noted on my account the agent stated she didn't know how to do it and now I am concerned that I will not get what I was promised by customer service.. this whole trailer event was a nightmare

CHARLIE S.
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There is great customer service at this location. Very helpful, I will definitely recommend this haul location.

MYRON JEROME M.
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El cliente no dejó un comentario.

Lindsey S.
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Have a designated area to pick up keys when using the mobile app. I ended up having to stand in line and wait my turn so the app wasn't necessarily faster. It also wouldn't work when I got there and wouldn't take pictures during the check in process. I had to sign in multiple times before it would work. In theory, the app check in is great, but it appears there are still bugs.

Juan C.
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El cliente no dejó un comentario.

DANIEL R.
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First off, there was only one person operating the front desk with multiple customers in line. The lady in charge literally took over 30 minutes to attend to one customer which is completely unacceptable. Me & my wife was very upset & irritated by the lack consideration & professionalism displayed. Remedial training is crucial towards a better experience as well as expediting the process in a timely matter which would build a better lasting & positive impression.

bryant w. | Overall Experience |
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El cliente no dejó un comentario.

MATTHEW DON R.
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El cliente no dejó un comentario.

kathryn W.
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Everything was good at the rental location and the drop off location.

ZORIA B.
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El cliente no dejó un comentario.

Teresa H.
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The lady who took care of me was very nice and fast .

LaDrina C.
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First off I chose the mobile checkin/out process with my reservation, when I went to pick up my truck i had to wait for a good 30mins, to not have to even talk to the workers inside. While having the truck I extended the reservation so when I went in to return the truck today I came into contact with one of your rude ass customer service reps, who act like they did want to come to work today. (She asked if I was sure I got the truck from that location and proceeded to try to argue with me when I told her my card had already been charged and that all she needed to do was cash out the remaining balance..... also she asked a few times to see my contract but I was y able to get to it fast enough but she was able to pull it fast then I was so with that being said if she was able to pull the contract that fast she should've pulled it when I first told her I don't know how to pull my contract back up.)

Dylan C.
Clasificación:

The 10ft truck- the roll up door makes the interior height availability lower and the fact there isn't a ramp makes it more difficult to load. On my next venture I would go to the next size up. Jamal at the Baytown location did an excellent job getting us on our way!

ANSIA JUNE G.
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Shouldn't advertise 20 bucks a day for a pick up truck only to charge 130 when it gets turned in early. Never again

LAURA N.
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El cliente no dejó un comentario.

RYAN N.
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El cliente no dejó un comentario.

Christopher G.
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El cliente no dejó un comentario.

SHANNON C.
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El cliente no dejó un comentario.

MATTHEW K.
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El cliente no dejó un comentario.

JORDAN J.
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El cliente no dejó un comentario.

Johanna V.
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More people working. I've been using uhaul a lot lately, there's always a long wait before getting out of there. Either it's inexperienced workers or not enough. If there was an alternative to uhaul I would use it in a heartbeat.

Zachary J.
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Everyone was great and very friendly! Make you reserve your uhaul online and check in online to save lots of time and ensuring they have what you need!

Gregory S.
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El cliente no dejó un comentario.

Edward N.
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El cliente no dejó un comentario.

Jim E.
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El cliente no dejó un comentario.

Jayme L.
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El cliente no dejó un comentario.

HARVEY S.
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El cliente no dejó un comentario.

Michael S.
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El cliente no dejó un comentario.

Megean L.
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Answer the phone

TRISHA R.
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El cliente no dejó un comentario.

Robert N.
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Easiest drop off I have ever had. Great Job

Beauford B.
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El cliente no dejó un comentario.

LEROY B.
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Jamal Thompson was very pleasant and professional. I enjoyed working with him. I explained that I was renting the vehicle to assist people in Louisiana devastated by Hurricane Laura by bringing donations to Louisiana. Jamal Thompson was very sympathetic. I recommended him to a family member that needs a vehicle.

GARY C.
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El cliente no dejó un comentario.

SAMUEL C.
Clasificación:

I rented a trailer at this location twice in the last couple months, and each time they were dirty. The first time was not as bad as the second, but we had to clean them both out before we were able to load them up. They were cleaner when I returned them. This was time consuming and inconvenient. I would recommend this location to a friend, but would advise them to check the trailer before they leave with it.

Luis R.
Clasificación:

The attendant that was there had alot of attitude. Could have been more pleasant if she wouldve cut the attitude and be more helpful. Didnt catch her name all i could remember is blue eyed contacts, African American female. I guess she was having a bad day but definitely made me feel like i was bothering her.

MARTIN M.
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Make sure that you have the right truck on hand. I had to settlle for a smaller one or drive to Pasadena. No thanks!

RANDY JAY H.
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El cliente no dejó un comentario.

HEATHER M W.
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The passenger side mirror was broken it slid out of place while I was driving. The wait to be helped was very slow. It took almost an an hour to be helped and leave. Seemed slow.

johnny C.
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Make website a bit more user friendly

MARK B.
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The staff was very friendly and helpful. They were great to deal with.

GREGORY D.
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All good the trailer was a beast!! The Guy behinde the counter has excellent customer service qualities happy birthday to him by the way. Very clean and organized place thumbs up thanks!

Dustin M.
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El cliente no dejó un comentario.

CHIA-TSAI H.
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El cliente no dejó un comentario.

peggy P.
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El cliente no dejó un comentario.

DUSTIN M. | First Impressions |
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The lady working there was super friendly, knowledgeable, and very helpful. She made the experience more than tolerable. Hire more people like her!

Gilbert F.
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Windshield wipers needed attention

ROSALIND J.
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The service at this location was superb and the staff went above and beyond. Excellent staff.

Leandro R.
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El cliente no dejó un comentario.

Stefan D.
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El cliente no dejó un comentario.

RICHARD LEE D.
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i was shocked to see that the cost to rent a two wheel car dolly for one day was more than the cost of a car trailer or a 26 ft van.

Audrey S.
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El cliente no dejó un comentario.

Corey L.
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El cliente no dejó un comentario.

Ahmed A.
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The UHaul drop off location at Tyler Texas is truly amazing. The staff are very helpful, sociable, cheerful. They go out of their way to help customers. We dealt with more than one employee and everyone is amazing.

ROBERT L.
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El cliente no dejó un comentario.

ROBERT L.
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Service was great just a little busy but really nice group of employees

JOHNATHAN K.
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El cliente no dejó un comentario.

Anthony R.
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El cliente no dejó un comentario.

Charles F.
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Service was great thank you

David C.
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El cliente no dejó un comentario.

STEVEN B.
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El cliente no dejó un comentario.

Rickie D.
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Make sure the Customers Clean the Interior better The customer that had used the truck before me had dogs in the cab with them there was dog hair all over the sides of the seats that got on my personal belongings dog hair was floating in the cab while I was driving when I got out to eat lunch and came back after the truck had sat in the sun the inside of the truck had a very Rancid smell i had to let the truck run with the ac for a while before I could get back inside to continue on my trip

Randy S.
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El cliente no dejó un comentario.

John L.
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Had issue finding code for the movers to get paid by, did not know it was important. Maybe send a reminder text/email on moving day with important info. Just a thought. I have used this UHaul on the corner main st for many years. Thanks.

John C.
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El cliente no dejó un comentario.

ALEXANDER T.
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El cliente no dejó un comentario.

CARL J.
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El cliente no dejó un comentario.

Andrew D. | Overall Experience |
Clasificación:

Requested billing name on unit changed on several occasions - did not happen Arrived to close unit and told I do not have access because my name is not on the unit even though it’s my credit card paying the monthly rent - ridiculous I had to wait 2hrs and deal with rude and offensive staff!

josselyn c. | Overall Experience |
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My unit had some type of foam insulation on the ceiling, i guess it was normal to fall and it was all over my belongings.

Michelle D. | Overall Experience |
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Terrible customer service

ASHTON D. | Overall Experience |
Clasificación:

crap service

David B. | Overall Experience |
Clasificación:

To be brief Uhaul storage was the worst experience i can remember. I was broken into twice in the course of a year.Many thousands of dollars in machines and tools are gone . The first time they cut the lock , they took 2 portable shelves on wheels that had tools, along with (4) evaporation machines valued at $900 each. They also took an electric jack hammer and a carpet stretcher and many other tools.. The second time they broke in they went through all the boxes and took anything of value and put on a Uhaul padlock on the door when they were done that my keys would not open to cover their tracks. The only thing worse than me being broken into was that the staff told me I wasn't the only one... I cant help but wonder how I got targeted when I never saw anyone in my comings and goings.. My unit was never open for anyone to see..I cant begin to tell you how it hurts for a lifetime of tools gone..I would appreciate a reply...... David Barrett 832 443 6077

Ashley R. | First Impressions |
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Love that the first month is free because just spent alot of money on moving truck

Julia M. | First Impressions |
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Very smooth experience. Couldn’t have been better.

Camille W. | Overall Experience |
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Restrooms out of service everyday. Several fraudently charges were applied to the account for the storage unit.

Nisa H. | Overall Experience |
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We had items stolen from our unit, this particular location was negligent as far as security goes. We were told if we couldn't provide receipts for the missing items we were SOL.

Dora G. | Overall Experience |
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Thanks to everyone in the office always friendly, I never had a problem.

Daniel D. | Overall Experience |
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We were very pleased with the service we received at this location. The staff are very friendly and helpful!

SYLVIA B. | First Impressions |
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This pertains to the storage unit ONLY. yall need to fix the ceiling in the units, or at least in my unit. There is some nasty looking stuff hanging from that ceiling. Just saying.

Mark G. | First Impressions |
Clasificación:

Good customer service. thumbs up

LINDA H. | Overall Experience |
Clasificación:

Great service

LINDA H. | First Impressions |
Clasificación:

Great service

SHAKIA S. | Overall Experience |
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Please note : my storage unit was broken into and the lock changed . There were several items stolen and damaged beyond repair. I’m still going through my things since I just moved .

Raymond O. | Overall Experience |
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The facility is the good but the employee's and the security is bad they broke into my room and stole my tools I just lost 90% of my working tools between $12 and $15 thousand dollars

Stephanie G. | First Impressions |
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Very helpful..... Rustin went beyond my expectations. He is a winner.

Adrienne H. | First Impressions |
Clasificación:

Awesome

Chad S. | First Impressions |
Clasificación:

Great people and great services

diana p. | First Impressions |
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FRIENDLY EMPLOYEES. Always use their location when ever I need a truck.

Jean M. | Overall Experience |
Clasificación:

The only problem i had was with the hours. I was told that I could excess my storage unit 24 hours, 7 days a week. I was not able to do that but the staff at this location made sure I parted happy.

MARIETTA H. | Overall Experience |
Clasificación:

The store Manager Jahmal is awesome. Kudos!!!

Ricki O. | Overall Experience |
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Unit was rusty and dirty. Extended truck 2 days to find alternative storage. Employees very friendly, but did not note that I moved out after 3 days. Just git a bill?! Had to call to resolve.

Hilda G. | Overall Experience |
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Friendly staff. The only reason for 4 star is because how slow there computer system was when getting storage unit. Now if they upgraded since then (over a year ago), I would have given a 5 star.

Anna F. | Overall Experience |
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Highly recommended great people working at this location

brenda t. | Overall Experience |
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They were always there and I appreciate their service along the time I needed it!!

Britney W. | Overall Experience |
Clasificación:

No

THOMAS A. | Overall Experience |
Clasificación:

Good place, helpful staff.

Elder B. | Overall Experience |
Clasificación:

Jamal and his staff were good people hands down

kyle b. | Overall Experience |
Clasificación:

Our UHaul storage Was broken into and a lot of my family’s stuff was stolen or broken. Still haven’t heard anything from UHaul and the manager keeps telling us to wait.

erin c. | Overall Experience |
Clasificación:

The staff were no nonsense, which was what I was expecting and appreciated greatly. They were very serious about their job and their stores professionalism.

faith t. | Overall Experience |
Clasificación:

I called 4 times to locate the U-box I ordered. Each time a man named Josh answered the phone and seemed clueless about it. The manager never called me, I had to show up and demand they find it.

Michael H. H. | Overall Experience |
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Good experience there,everyone knows there Job and did it well. Jamal Thompson is an excellent Manager.

Elizabeth L. | Overall Experience |
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They were great!

Kenneth D. | Overall Experience |
Clasificación:

At the facility in Baytown: Near closing time I attempted to return the vehicle, but gentleman was rude and told me to drop in mailbox. Customer service and going the extra mile for the customer wasnt

toni w. | Overall Experience |
Clasificación:

Great customer service

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