Comentarios del cliente para U-Haul Moving & Storage of Baytown

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Baytown

Grado total:

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Floyd H.
Grado:

Service at all points was outstanding. From the phone call to pickup to drop off, the staff was very friendly and helpful! Great job!

Gabriella K.
Grado:

El cliente no dejó un comentario.

Robert F.
Grado:

The personnel were professional and proficient at their job!!

DIMITRIA S.
Grado:

I was not greeted when I came in... or when it was my turn at the counter. I informed the lady that I was returning a truck and she said, he looking at it. And then just handed my receipt and said here you go. No thank you or anything. Very unfriendly!!!

James W.
Grado:

The trailer was clean, but there was no walk around of the trailer. It was attached to my truck, lights were checked and that was it. Not sure if the nail was in the tire before hand or what.

Scott G.
Grado:

Very quick check-In....Good people!

edward N.
Grado:

Great performance

Doug B.
Grado:

I reserved a 6x12 trailer on the website and received a confirmation that the trailer was in stock and awaiting my pickup time. When I got the the store I was never informed the trailer I reserved was not in stock until after I paid for my rental. I was then given a smaller trailer or the option to cancel my rental.

JENNIFER O.
Grado:

I had no problem with my service it was excellent thank you very much I appreciated it.

Mari M.
Grado:

Always a great experience!

Stormy T.
Grado:

El cliente no dejó un comentario.

Julia M. | First Impressions |
Grado:

Very smooth experience. Couldn’t have been better.

LaKeshia J.
Grado:

The property was well cleaned and organized. The staff was friendly and available. Great customer service. Not to mention no long wait time. Great location!

Richard W.
Grado:

Billing messed up. The 1-800 people screwed up my reservation

Belinda G.
Grado:

El cliente no dejó un comentario.

Jon S.
Grado:

There was several issues, and I will be calling to complain today!

Barney W.
Grado:

The staff was friendly and I was in and out in a flash Thanks I do think this location could use a makeover

Jose O.
Grado:

Everting excellent

William B.
Grado:

El cliente no dejó un comentario.

james F.
Grado:

El cliente no dejó un comentario.

Rhonda W.
Grado:

El cliente no dejó un comentario.

Chad P.
Grado:

El cliente no dejó un comentario.

Camille W. | Overall Experience |
Grado:

Restrooms out of service everyday. Several fraudently charges were applied to the account for the storage unit.

John L.
Grado:

The parking lot was difficult to maneuver when several trucks were being returned in the afternoon. There aren't enough exits.

Lanny H.
Grado:

Staff was terrific

Cary H.
Grado:

El cliente no dejó un comentario.

GEORGE S.
Grado:

El cliente no dejó un comentario.

Gary C.
Grado:

El cliente no dejó un comentario.

Sade D.
Grado:

Customer service rep inside was rude. She had a whole conversation on the phone while I was waiting to be checked out.

Tommy P.
Grado:

Ratchet straps came loose. The ratcheting mechanisms were real dry and hard to work. They needed lubrication at the least But will probably need replaced.

Robert P.
Grado:

El cliente no dejó un comentario.

Aaron W.
Grado:

El cliente no dejó un comentario.

Dennis C.
Grado:

The vehicle was not ready and it took an hour to get the vehicle. I did the online check-in but the keys were not in the vehicle and I rented a dolly but it was not in the vehicle.

Norberto L.
Grado:

Everyone was very friendly and polite.

Margaret J.
Grado:

Renting online is not dependable. We did not get the truck we wanted.

Jeffrey S.
Grado:

everything was ok

Pablo M.
Grado:

No comments

Joshua R.
Grado:

El cliente no dejó un comentario.

JOEL B.
Grado:

El cliente no dejó un comentario.

Deaaron H.
Grado:

El cliente no dejó un comentario.

Nora J.
Grado:

A little friendlier people

Edward V.
Grado:

El cliente no dejó un comentario.

reynaldo A.
Grado:

Amazing service and very helpful with the trailer adapters.

James O.
Grado:

El cliente no dejó un comentario.

Mario T.
Grado:

El cliente no dejó un comentario.

MARIETTA H.
Grado:

My drop off destination in Baytown on North Main was unprofessional, lacked customer service expertise and never heard a word I said. They only insisted that I pay the difference in gas, and mileage and take up my issues with my pick up location with another department. Needless to say, what would have been a great experience was infested with lack of professionalism, lack of courtesy and lack of interest or concern for the customer's need. I have served in customer service for over 25+ years and could tell you that a difficult customer can be calmed by someone just allowing them to express their concern instead of just being adamant that the customer takes up their concern with another department. Unhappy with Baytown the most. Both service agents were young and had no sense of empathy. If this is our new generation of service leaders, we might as well be robots because they had no desire to entertain my concern.

Kenneth S.
Grado:

The lady was not rude but no friendly either, like she didnt want to be there.

William D.
Grado:

El cliente no dejó un comentario.

Yvonne B.
Grado:

service was really slow. Once I returned the truck I was stuck in the parking lot waiting for someone to move

GEORGE M.
Grado:

I needed to rent an open trailer on short notice from my local U-Haul. Jamal Thompson @ Baytown store took very good care of me / I much appreciate his efforts. Way to go U-Haul, your employees' are always fast & friendly ! Thanks, George Mullins

Briana R.
Grado:

El cliente no dejó un comentario.

Cris T.
Grado:

El cliente no dejó un comentario.

Stephen F.
Grado:

El cliente no dejó un comentario.

Charles L.
Grado:

Hour for anybody to greet me(Stoners) then they charge me a day extra and I only had it 8 hrs...Then tried to charge for a trolley and I had my own...I'm professional mover have my own equip..I found over 100.00 of charges then they fucked up my bank acct trying fix it also..Piss poor service all around...Bad experienced..Truck was piece of shit ...

Michael J.
Grado:

Immediately responded when pulled into facility. Smiles and pleasantries were there.

Blake H.
Grado:

El cliente no dejó un comentario.

Oliver G.
Grado:

The representative (Bryce Stephens) Would have received a 5 star rating had he been honest about your business practices. I had to find out from another agent that I did have the option of changing my one way reservation to an in town. I only need the equipment for a few hours. But spent way too much for this move. Moving is stressful enough as it is then to find out the staff was too lazy to makea simple change. I will continue to be a uhaul customer, however will never return to your N. Main location or recommend to anyone I know.

Roderick K.
Grado:

with the line out the door and frustrated customers the two U-Haul employees maintained a professional attitude while greeting each customer with a smile .

Cleveland R.
Grado:

Young lady was very knowledgeable and helpful.

Ramiro L.
Grado:

Employees should not complain about their schedules and try to exchange days with coworkers with a long line of Customers waiting.

Rodney P.
Grado:

El cliente no dejó un comentario.

Howford S.
Grado:

Very courteous and friendly folk.

greta F.
Grado:

Explain clearly what the price is and how much it will cost if you explain your time on your uhaul

Jessica B.
Grado:

El cliente no dejó un comentario.

Terry R.
Grado:

El cliente no dejó un comentario.

Terry R.
Grado:

El cliente no dejó un comentario.

Joseph R.
Grado:

The staff was not organized. It took me 2 hours to get the truck and checked out. After an hour and 15 minutes they gave me the first truck, and after I did a walk around inspection and climbed inside the cab the brack light stayed on and the parking brake would not release. I got out of the truck and went back inside and waited 30 minutes for them to give me another truck. I once again did the walk around I noticed that the inside of the box was dirty and then I climbed inside the cab and noticed that the inside of the cab was dirty. I went back inside and brought it to his attention, his reply was that's the only other truck that we have and I dont have time to clean it. I had asked him to make some notes on the account so that I went get blamed for the filth. I dont know if he did or did not make any notes. However I have never rented from this location before and will never rent from them again. I will stick to my usual location when it comes to renting anything from uhaul.

Kenneth P.
Grado:

Very Friendly, Helpful and Attentive

Ricky W.
Grado:

Really good customer service truck clean and really good customer service when you bring and also the wait is really not long

Malcom M.
Grado:

Check equipment more missing some parts on the dolly

Rodney P.
Grado:

El cliente no dejó un comentario.

Gregory H.
Grado:

I cannot recommend any improvement for the staff has always been very helpful and professional each time I needed service. Maybe give them a merit raise for their good customer service..

Thomas H.
Grado:

El cliente no dejó un comentario.

James C.
Grado:

The trailer came off my vehicle 1/4 mile from the store after the u-haul rep. forgot to install the hitch correctly causing damage to my vehicle.

Terry C.
Grado:

Just keep on what you're doing great service I always love going to this place

Rohon D.
Grado:

El cliente no dejó un comentario.

Alisea B.
Grado:

Have more people available to help.

Wesley P.
Grado:

El cliente no dejó un comentario.

Esteban D.
Grado:

Took about 45 min to get someone to help me due to other customers having trouble with their reservation

Joseph M.
Grado:

El cliente no dejó un comentario.

Juan G.
Grado:

Like your service and care for costumer

Michelle C.
Grado:

El cliente no dejó un comentario.

Taylor C.
Grado:

Too busy for the amount of staff members causing longer than average wait times didn’t acknowledge anyone in the store other than the costumers they were helping and parking lot was too small for the amount of business they had people couldn’t get all the way into the parking lot causing traffic issues on the road and a few customers actually got tired of waiting and left however again when they finally got to you they were curious and professional please feel free to contact me if you have any questions

Christopher F.
Grado:

The woman to check us out took long just chatting with the coustmer b4 us and took long in dispatching us .....other then that it was clean and good price

Daniel A.
Grado:

El cliente no dejó un comentario.

Darrell C.
Grado:

I was just handed the keys. Show me which truck I'll be driving and go through the truck with me.

Jeffrey M.
Grado:

El cliente no dejó un comentario.

Charles T.
Grado:

El cliente no dejó un comentario.

Thomas W.
Grado:

I was helped real fast, the 26 foot van i rented was impressive. Keep up the good work. Thanks

Trent D.
Grado:

I called customer service right after picking the truck up to tell them what happened. Apparently they don’t care and didn’t let anyone know about what I experienced at that location upon pickup. I say no one cares because customer service said someone would contact me and talk to me about it. Thumbs down all the way.

Mona M.
Grado:

I didn't get what I wanted

Steven G.
Grado:

El cliente no dejó un comentario.

Windy S.
Grado:

I have rented from this location for several years now. It has always been excellent in every way. On this occasion, the customer service was off. I completed a transaction online and went in to pick up the equipment and it didn’t even matter. Any time saved by completing everything online was wasted by standing in line as the agent had a long conversation with another customer on the phone. Then I rented additional equipment on the 2nd day. I only had it for a few hours (approximately 5) and it was added to my original contract and I was charged for 2 days on that equipment as if I had picked it up an entire day earlier than I did. I responded to the email receipt with my concern about the overcharge and got no response. I still have rent another truck to move my belongings from storage in the next month but will probably just rent it from the actual storage facility instead of dealing with u-haul again.

Cynthia G.
Grado:

El cliente no dejó un comentario.

Susan L.
Grado:

El cliente no dejó un comentario.

Ryan W.
Grado:

Complete lack of communication regarding Check Out process. Left standing around waiting for confused personnel to move the truck and trailer to the rear of building for some reason. Tried to give me the metal Jack that belongs to the uhaul vehicle carrier thinking it was my own personal property. I was starting to wonder if they actually were employed there.

Vivian D.
Grado:

Rented an appliance dolly but could not use it due to one of rings missing. I still had to pay rental fee.

Tracey P.
Grado:

El cliente no dejó un comentario.

Scott H.
Grado:

El cliente no dejó un comentario.

JONATHAN H.
Grado:

El cliente no dejó un comentario.

Jordan L.
Grado:

El cliente no dejó un comentario.

Walter F.
Grado:

El cliente no dejó un comentario.

Nisa H. | Overall Experience |
Grado:

We had items stolen from our unit, this particular location was negligent as far as security goes. We were told if we couldn't provide receipts for the missing items we were SOL.

Dora G. | Overall Experience |
Grado:

Thanks to everyone in the office always friendly, I never had a problem.

Daniel D. | Overall Experience |
Grado:

We were very pleased with the service we received at this location. The staff are very friendly and helpful!

SYLVIA B. | First Impressions |
Grado:

This pertains to the storage unit ONLY. yall need to fix the ceiling in the units, or at least in my unit. There is some nasty looking stuff hanging from that ceiling. Just saying.

Mark G. | First Impressions |
Grado:

Good customer service. thumbs up

LINDA H. | Overall Experience |
Grado:

Great service

LINDA H. | First Impressions |
Grado:

Great service

SHAKIA S. | Overall Experience |
Grado:

Please note : my storage unit was broken into and the lock changed . There were several items stolen and damaged beyond repair. I’m still going through my things since I just moved .

Raymond O. | Overall Experience |
Grado:

The facility is the good but the employee's and the security is bad they broke into my room and stole my tools I just lost 90% of my working tools between $12 and $15 thousand dollars

Stephanie G. | First Impressions |
Grado:

Very helpful..... Rustin went beyond my expectations. He is a winner.

Adrienne H. | First Impressions |
Grado:

Awesome

Chad S. | First Impressions |
Grado:

Great people and great services

diana p. | First Impressions |
Grado:

FRIENDLY EMPLOYEES. Always use their location when ever I need a truck.

Jean M. | Overall Experience |
Grado:

The only problem i had was with the hours. I was told that I could excess my storage unit 24 hours, 7 days a week. I was not able to do that but the staff at this location made sure I parted happy.

MARIETTA H. | Overall Experience |
Grado:

The store Manager Jahmal is awesome. Kudos!!!

Ricki O. | Overall Experience |
Grado:

Unit was rusty and dirty. Extended truck 2 days to find alternative storage. Employees very friendly, but did not note that I moved out after 3 days. Just git a bill?! Had to call to resolve.

Hilda G. | Overall Experience |
Grado:

Friendly staff. The only reason for 4 star is because how slow there computer system was when getting storage unit. Now if they upgraded since then (over a year ago), I would have given a 5 star.

Anna F. | Overall Experience |
Grado:

Highly recommended great people working at this location

brenda t. | Overall Experience |
Grado:

They were always there and I appreciate their service along the time I needed it!!

Britney W. | Overall Experience |
Grado:

No

THOMAS A. | Overall Experience |
Grado:

Good place, helpful staff.

Elder B. | Overall Experience |
Grado:

Jamal and his staff were good people hands down

kyle b. | Overall Experience |
Grado:

Our UHaul storage Was broken into and a lot of my family’s stuff was stolen or broken. Still haven’t heard anything from UHaul and the manager keeps telling us to wait.

erin c. | Overall Experience |
Grado:

The staff were no nonsense, which was what I was expecting and appreciated greatly. They were very serious about their job and their stores professionalism.

faith t. | Overall Experience |
Grado:

I called 4 times to locate the U-box I ordered. Each time a man named Josh answered the phone and seemed clueless about it. The manager never called me, I had to show up and demand they find it.

Michael H. H. | Overall Experience |
Grado:

Good experience there,everyone knows there Job and did it well. Jamal Thompson is an excellent Manager.

Elizabeth L. | Overall Experience |
Grado:

They were great!

Kenneth D. | Overall Experience |
Grado:

At the facility in Baytown: Near closing time I attempted to return the vehicle, but gentleman was rude and told me to drop in mailbox. Customer service and going the extra mile for the customer wasnt

toni w. | Overall Experience |
Grado:

Great customer service

No reviews have been submitted for this location.

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