El cliente no dejó un comentario.aubrey m. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Baraboo
Baraboo, WI 53913
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Deborah F. | First Impressions
Great service wouldn't change a thing!JOEY C.
This was the second time I rented from this location. The first time the girl changed our reservation to another trailer and it turned out it was the wrong trailer. Had to then go to Madison to pick up the 6x12 with ramp which was what I scheduled in the first place. Took us of schedule and very behind where we ended up hitting a ton of bad weather. The second time I got the right trailer but they neglected to inform me the trailer ramp gets stuck and has had issues for a while. It took us over 20 minutes to work the peg out of the right side when we went to load and another 20+ when we went to unload. When I reported to the girl when I dropped off she said we've known about that issue. I asked why I wasn't told. She didn't respond. Also when I returned the trailer she was outside working on something outside and made us waiting over 10 minutes until she completed it. Then made us sit there while she cleaned the trailer and checked everything over so we could then move it for them. Never have I been made to sit and wait while they cleaned a rental. I had my 93 year old grandfather in my car with me. She wasn't very polite or friendly. The day before when I picked up she was washing her car in between customers so I guess that's how the customer service is there at that location. Overall, it was very disappointing in the communication and the condition of the equipment you're renting. Very dissatisfied and will no longer rent from that location and possibly at all. Shouldn't require me 40+ minutes of my time to get the ramp door down. That is something they knew and did nothing about.Jean P.
El cliente no dejó un comentario.Kevin J.
The employees at the front desk are fabulous -- friendly and accommodating. Thanks for an excellent experience!!Kari N.
El cliente no dejó un comentario.Robin T.
So easy. Quick in and out and the truck was cleaner than the rental car I used in May. Reasonable prices. Tammyadam M.
Very convenient. online check-in worked better than in the past, staff member brought keys to me so that I didn't have to walk to the key box in heavy rain. thanksPAUL F.
Great experience - very quick transaction and a knowledgeable and courteous staff.Jodi F.
El cliente no dejó un comentario.Gaylyn A. | Overall Experience
Not being able to drop off, where I live, except to pay almost $200.00 more was quite inconvenient and exhausting.Gaylyn A.
Staff were friendly and helpful at the Baraboo store. I booked the storage unit on line as I wasn't aware the store provided this service. I selected a 5x10x10 unit as it said it would accommodate 1-2 bedroom apartment. I had only 1 mattress 2bedroom sets, dining table and chairs which was broken down sofa and 2 end tables, small microwave and it wouldn't fit. I had to request a larger unit which wasn't available. The staff worked we me to find an additional 5x5 unit to accommodate all my things. It was a hassle and delayed the move. More accurate advertising would be helpful. GraciasRegina P. | First Impressions
I have used storage facilities for many years and this is by far the most professionally run outfit I've encountered. I wouldn't hesitate to recommend it to those in need of this type of service.Ralph G. | Overall Experience
El cliente no dejó un comentario.ty T.
Exceptional service every time!Jodi F.
El cliente no dejó un comentario.Kenneth B.
Agent was very helpful and answered our questions about U Haul bicycles.Arthur K.
El cliente no dejó un comentario.Chris H.
Great help when I arrived and very courtesy, I was in and out in no time, will use them again as they are in my area.Tammera S.
The employee on duty was very honest with me that the employees from the previous evening lost the key to the truck. I had to trek all the way to Baraboo explicitly for the 15' truck after there being no options for a 15 foot truck in Madison. I ended up being given the key to a 26' truck which was FAR larger than I needed or intended to drive.Elisabeth F.
Awful experience. I will never use U-Haul again. Charged for gas when I filled it up. Charged for a dolly I never used. Charge for cleaning when it wasn't necessary. Rude manager.Patrick A.
Guy who checked us in was very rude, poor customer service.George B.
Best customer service ever. Everyone here is so helpful and kind and wonderful to work with. Very fortunate to have them as my local U-Haul!Jodi F.
El cliente no dejó un comentario.Mike H.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.scott F.
El cliente no dejó un comentario.Kurt S.
Very efficient and helpful. Smooth transaction and reasonably priced. I rented a truck for a morning and will definitely use this service again when I need it.Heidi H.
Excellent experience!Randy C.
El cliente no dejó un comentario.Tom L.
Check out was quick and thorough - everything was terrific - thanks!Laurie L.
Bobby the manager is as good as they come. Give that man a raise!!Sean M.
El cliente no dejó un comentario.Ronald A.
I called and arranged to pick up the trailer in Lacrosse wi. We were moving our grandson from there to Farmington Mn we were called the day before and told us we had to pick it up in Rochester Mn. We had reservations in Black River Falls Wi and it was too late to cancel the reservations. We went way out of our way to pick up the trailer. Baraboo was closer to our hotel but over an hour and a half from Lacrosse where we had to load the trailer. If you reserve a trailer where you want to pick it up it should be thereRoss L.
I left my cell in the truck, and I spoke with one lady who I returned the truck. She safe my cell phone . Thank you excellent customer service. Doc SchaeferDarrin S.
It's not the Baraboo location's fault, but this trailer was supposed to be picked up in LaCrosse, which is where I was loading it up. A day before pickup I was informed that LaX didn't have this trailer. Hauling it all the way to LaX just to tow it back to Madison seemed odd, but other than complicating my car charging a bit it went OK.Bruce A J.
El cliente no dejó un comentario.Keri-Jo M.
Service was great! ThanksMary J.
El cliente no dejó un comentario.Earl Z.
El cliente no dejó un comentario.ted D.
Nothing! Raymond and his team in Baraboo are nothing short of outstanding. Hell, I could be halfway across the country and I still may drive to this location, given the level of service and professionalism I received.Gordon G.
El cliente no dejó un comentario.Jeff H.
El cliente no dejó un comentario.BRUCE R.
Keep up the great customer service!Pat L.
Rep that helped us was very personable and helpful. I was recently at a different location in kenosha and the reps that assisted there didn't come anywhere near the rep in baraboo. Kenosha reps acted as if they hated their jobs. The baraboo guys were amazing. Keep up the great customer service baraboo!Alison N.
The staff is exceptional at this location! I've had nothing but wonderful experiences when renting from here. Highly recommend.Jodi F.
Have customers friendly people that act like their happy to have a customer rather than a it's a job and they don't really care that a customer is standing right in front of them.ROY H.
El cliente no dejó un comentario.Robert C.
Superior customer service! Great manager that went above and beyond what I needed with my trailer rental.MICHAEL K.
El cliente no dejó un comentario.Dana O.
El cliente no dejó un comentario.Scott T.
El cliente no dejó un comentario.Michele C.
Everyone I talked to at this Baraboo location was extremely helpful and polite.Dana M.
Fix the dings n scratches b4 giving out uhaulNicole W.
We are very happy with the staff at UHaul in Baraboo, Wi. Their truck was perfect for our needs. The price was right, we highly recommend..Dennis R.
El cliente no dejó un comentario.Chris S.
El cliente no dejó un comentario.Kent Z.
Nothing - went very wellGerald L.
I did recommend a friend to rent a two-wheel car dolly and it was $49 a day. Yet a small trailer which is more metal and same one-axle was $15. Just a suggestion, but that is a lot for a car-dolly Otherwise this Baraboo facility is very well run and good to have in town.Daniel M.
El cliente no dejó un comentario.Edward C.
El cliente no dejó un comentario.Douglas S.
El cliente no dejó un comentario.Nicholas N.
A 6x12 trailer should have. 6ft ramp and not a 58" ramp. Very misleadingHans S.
Employees were pleasant and friendly. Service was prompt. Very good experience overallBunny E.
El cliente no dejó un comentario.Jamie P.
El cliente no dejó un comentario.Gary M.
El cliente no dejó un comentario.Travis K.
The only issue I have is that I bought an item that was labeled $39.95 and was told that was the â€œoldâ€ price and the new price was $10 more. But, it was not marked on the item. I believe they should of honored the stickered price.Scott T.
El cliente no dejó un comentario.Lynette S.
Awesome experience and the two employees there very helpful and friendlyPauline H.
Explain the return procedure better and be honest about total costs when give a quote for rental equipment.Ken G.
Everything was great! I used the truck in hopes of picking up one of two motorcycles and needed to extend my reservation - thanks for making it fast and easy at a really hectic time. Neither bike was in good shape - but the truck I drove was. It was the only good part of a busy weekend. Thanks for everything. ScottScott B.
5 stars all around! Super quick pickup and drop off, and the staff is great!Jodi F.
El cliente no dejó un comentario.mary s. | First Impressions
El cliente no dejó un comentario.Chris S.
El cliente no dejó un comentario.Dean M.
El cliente no dejó un comentario.Logan L.
El cliente no dejó un comentario.Daniel R.
I did not like that everything had to be done on a smart-phone. I don't have a smart-phone and everything was very confusing. What is wrong with doing everything on paper with a pen? Even trying to register on a computer thru email could not be done and was told to use a smart-phone. I doubt I would use your service again if I have to do everything on a smart-phone!bonny P.
El cliente no dejó un comentario.Patricia B.
El cliente no dejó un comentario.MARK E.
Best U-Haul location ever!Jodi F.
El cliente no dejó un comentario.Katherine W.
El cliente no dejó un comentario.Schuler B. | First Impressions
El cliente no dejó un comentario.Glenda D. | Overall Experience
El cliente no dejó un comentario.Glenda D.
So grateful to have Raymond and the crew just down the road for all my business transport needs!Jodi F.
El cliente no dejó un comentario.Cortney B. | Online Move In
I had to ride in a smoked out van. Disgusting. I had to spray all of my belongings to avoid the stench. And I was overcharged when returning. It was supposed to be 29 cents a mile for my miles over 100. But I was charged 59 cents a mile. The sign and the guy who made my reservation told me it was 29 cents. I'm not happy at all. And I want some of my money back. What I was shorted. And I should have received a discount or a different van. The guy did clean it but it was horrible. You charged the previous customer a fee for cleaning but I'm the one who had to deal with it. I'm not a smoker and I'm mad,. My coat and personal items still stink from the smoke smell in the van. The guys at this location are all very nice but the procedure issues are not.Graysin W.
El cliente no dejó un comentario.Tifa A. | First Impressions
Wonderful experience! Great staff! Highly recommend this location!Jodi F.
El cliente no dejó un comentario.Shawn H.
Bait and switch tactic used to lure us to rent a truck with the offer of one month free rental of a storage unit. Upon check in they told us that this store doesn't opt in to that corporate promotion.Mark C. | First Impressions
El cliente no dejó un comentario.Jason S.
super helpful, got me in and out quickly both at pick up and return. Friendly, informative,Jennifer H.
Staff was already outside when I dropped off the U-haul. Quick and easy drop off!Connie F.
El cliente no dejó un comentario.Joni B. | First Impressions
El cliente no dejó un comentario.JOHN H.
El cliente no dejó un comentario.Erik W.
My wife and I have had several storage lockers at the large Baraboo U-Haul facility over the years and always found the staff very helpful, friendly and responsive to our needs. In my view, organizational success is all about leadership, and GM Ray Pooler provides excellent leadership and hands-on service to their customers. I highly recommend using their services.STAHL D. | Overall Experience
El cliente no dejó un comentario.Mike D.
El cliente no dejó un comentario.Joseph P.
Everything was great! Super friendly staff. The truck was defrosted and ready to go.Jodi F.
El cliente no dejó un comentario.ROGER S.
Amazing service! They always have the equipment I need in stock, the trucks and trailers are spotless, and check outs and check ins are so quick and easy.Jodi F.
The overall experience was satisfactory. I have no complains and no recommendations.Patrick L.
El cliente no dejó un comentario.Melissa K.
Staff person Liam was efficient and helpful.Mark G.
El cliente no dejó un comentario.John E.
El cliente no dejó un comentario.Nikolas L. | First Impressions
I wasn't too happy to find out the glass door for security was broke and nobody let us know nor that it's not fixed. As much as everyone is paying that should be fixed asap.Laurie S. | Overall Experience
Great service and locationMichael R.
El cliente no dejó un comentario.Robert N. | Overall Experience
Very Pleased with the Staff, to the cleanliness of the facilityGreg L. | First Impressions
Staff was particularly helpful. Kudos!Dylan R. | First Impressions
El cliente no dejó un comentario.Kevin H. | Overall Experience
No issues whatsoever.jason a. | Overall Experience
Great communication throughout the sign up process. Took very little time between reserving online and getting the confirmation info. Thanks folks.Michael S. | Online Move In
El cliente no dejó un comentario.Sara W. | Overall Experience
El cliente no dejó un comentario.alfred B. | Overall Experience
El cliente no dejó un comentario.Kimberly S. | Overall Experience
Helpful staff Extremely clean facilityMark S. | Overall Experience
El cliente no dejó un comentario.Ryan D. | First Impressions
El cliente no dejó un comentario.Amanda R. | Overall Experience
El cliente no dejó un comentario.Dawn T. | First Impressions
I went in to the office after renting online, and the lady there was so very helpful. She explained everything to me and gave me directions and how to's. Thank you for a great experience. :)Cheryl N. | Online Move In
El cliente no dejó un comentario.Ruby K. | Overall Experience
El cliente no dejó un comentario.Stephanie B. | Online Move In
El cliente no dejó un comentario.Vicki C. | First Impressions
El cliente no dejó un comentario.William S. | Overall Experience
El cliente no dejó un comentario.Victoria P. | Overall Experience
Extremely helpful. Made the entire process seamless with outstanding customer service, amazing facilities, and all the dolly's and carts that someone would need. Reasonable prices also. Would recommend to anyone without hesitation.Bryan L. | First Impressions
El cliente no dejó un comentario.Robert V. | Overall Experience
El cliente no dejó un comentario.Michelle O. | Overall Experience
El cliente no dejó un comentario.Jan N. | Overall Experience
El cliente no dejó un comentario.Gail F. | Overall Experience
El cliente no dejó un comentario.Brianna N. | First Impressions
So relieved to know my items are being kept somewhere that is well protected not just from the elements but from other people as well.AMANDA K. | Online Move In
El cliente no dejó un comentario.Christine S. | Overall Experience
Regarding the recent storage unit rental, Ray at U-Haul and his staff were very helpful in getting me setup with a 5 x 5 unit. Everything was clearly explained to me about hours, using the security keypad, and rates,Timothy J. | Overall Experience
I got storage unit number wrong and complained about a lock on my unit. They just politely told the correct unit number.David S. | First Impressions
El cliente no dejó un comentario.Robert V. | First Impressions
El cliente no dejó un comentario.Michael F. | Overall Experience
The staff were all really friendly and helpful, and the building was kept nicely clean. If I ever need storage again, I'll be back!Jennifer K. | Overall Experience
I am very pleased with the accommodations courtesy and pleasant To speak with the staff theredawn f. | Overall Experience
El cliente no dejó un comentario.jason a. | First Impressions
Instructions online for initial check in could be more clear so as not to set off the alarms. Otherwise, a good ex.Darrell C. | Online Move In
The staff was very helpful in providing me with exactly what I needed to finish up my move. Not much more to say other than they were friendly, professional, and genuine. ¡Gracias!Timothy J. | First Impressions
I may have missed the documentation on how to get in and out, but I was able to figure out to disable the alarm and then check in to access the doorway. Check in/out signage is misleading as trying to check out just said welcome authorized to enter. Enabling the alarm stated something congrats, alarm set, your checked out. So I hope everything I did was ok. Overall great experience. Even reached the general manager by phone last night as the entrance door was started by an individual to be stuck open. Following the instructions of the general manager, I re-enabled the sliding door so that it would close. Felt a little safer that way. ¡Gracias!Christian J. | Online Move In
Very friendly and helpful staff ! Was a pleasure doing business with Baraboo Uhaul ! I will be back when the need reappears ! GraciasRex H. | Overall Experience
El cliente no dejó un comentario.Riley S. | First Impressions
Ray is the WORST general manager I have ever dealt with. He thinks he's God of uhaul. My car was broke into while I was there and the cameras were NOT working. Ray didn't see this as an issue because the police caught the guy the next day. He refused to accept my free month certificate stating they were full so at this time not taking them even though it was still posted in store. Then classrooms it was at his discretion. Also due to problem with my daughter who rented a unit there he restricted my access. I then cleaned out my unit and he refused to give me back my month and some of rent I was due. He claimed he didn't kick me out so therefore he didn't have to vibe me any money back. Yet my restricted access only allowed me into the unit for 30 minutes 2 times a day once I signed in. He kicked my daughter out have us limited time to get her stuff out of the unit and told me that I was on a do not rent to list due to my association with my daughter but still wouldn't refund my money for my. unitLynnette A. | Overall Experience
Everything was great, very helpful staff!!Lena V. | Overall Experience
El cliente no dejó un comentario.Carissa Z. | First Impressions
El cliente no dejó un comentario.Greg C. | Overall Experience
Staff was very friendly and helpful!Joyce P. | Overall Experience
El cliente no dejó un comentario.CHET S. | Overall Experience
Rental staff was very short with mealfred B. | First Impressions
This was the nicest, cleanest storage facility I have ever rented from. Great crew running itmark p. | Overall Experience
El cliente no dejó un comentario.Anthony T. | Overall Experience
El cliente no dejó un comentario.dawn f. | First Impressions
El cliente no dejó un comentario.Kevin H. | First Impressions
El cliente no dejó un comentario.Gail F. | First Impressions
I have zero complaints! The staff was helpful when I needed them and everything was very clean and accessibleMichael A. | Overall Experience
El cliente no dejó un comentario.Alex G. | First Impressions
Restrooms in the back could probably use and update, but generally a very good experience met all my expectations.Seth H. | Overall Experience
El cliente no dejó un comentario.CHET S. | First Impressions
Plenty of carts were available to make the transfer process painless except for my sore back!Jeffrey F. | Online Move In
The self storage was great and the Baraboo personnel were courteous, efficient and professional. Very clean site. The trailer self return process was horrible. I recommend posting the process at the site instead of just saying go to the website. We had an issue with the website and after a long wait time the first person answering couldn't assist and transferred us for another hour wait for a person that was NOT helpful either. Very awful experienceChristine S. | First Impressions
El cliente no dejó un comentario.Joshua T. | Online Move In
El cliente no dejó un comentario.Buffy F. | Overall Experience
Excellent servicePaul J. | First Impressions
El cliente no dejó un comentario.Brian C. | First Impressions
The storage building was well lit, very clean, just look at the floors. The staff was more than helpful. Reasonable rates as well. I endorse Uhaul in Baraboo, WI.David B. | Overall Experience
Nightmare from the jump off. I had enough when the manager told me my experience was a result of my own ignorance. I'm leaving as soon as I canKent K. | Online Move In
El cliente no dejó un comentario.Cynthia K. | Overall Experience
We used it for only one month so not a lone enough time to give a fair critique........however, at the end the management made a near wrong RIGHT and that was kind of them......I am trusting that in the future, when in emergency situations like ours, that they will be MORE clear so that those NEAR ERRORS can be averted..........We only stored one bed for less than one month by a day and that is where the near problem came in......So, Ray, thank you for caring more for the customer AND THEIR situations and concerns than for the almighty dollar. God bless youDorothy V. | Overall Experience
El cliente no dejó un comentario.Stephanie D. | Overall Experience
El cliente no dejó un comentario.Carla P. | First Impressions
El cliente no dejó un comentario.Roger F. | First Impressions
El cliente no dejó un comentario.Eric K. | Overall Experience
El cliente no dejó un comentario.Brandon K. | First Impressions
El cliente no dejó un comentario.Daniel G. | Online Move In
El cliente no dejó un comentario.Daniel G. | Online Move In
El cliente no dejó un comentario.Tammy S. | First Impressions
So easy to use. Thank you.Teri S. | Online Move In
El cliente no dejó un comentario.Terry S. | Online Move In
El cliente no dejó un comentario.MariAnne L. | Overall Experience
El cliente no dejó un comentario.Sally A. | First Impressions
Great helpful staff for easy rental and check out. Clean, safe and convenient location.Charlene Z. | Overall Experience
Some of the staff members are very friendly. Then other staff members are very rude and act like you should bow down and kiss there butt cause they are better then you. I have never had a bad experience with uhaul until now I hope you guys get better staff membersBradrick D. | Overall Experience
Great location for me and close to my apartment Thanks so much and great staff 👍🙂Danielle W. | First Impressions
El cliente no dejó un comentario.Duane G. | First Impressions
Never had senAngela Z. | Overall Experience
Clean and easy to use facility for storage units. I really appreciated the multiple luggage dollies! The online portion for renting a truck and storage unit at the same time was confusing causing us to spend extra time in store figuring everything out.Emily T. | Online Move In
El cliente no dejó un comentario.Tyler B. | Online Move In
Storage was stated it could fit a 1,200 sq. foot home. I only had a small apartment to move into it so figured a 10;5" would be perfect. I had a store more things in other locations. I didn't think the price was worth how small it was.Brittney B. | First Impressions
El cliente no dejó un comentario.Owen L. | Online Move In
Very convenient while I searched for an apartment.Jennifer C. | Overall Experience
Excellent Staff and Facility. I rented indoor storage while working on finishing my home basement. I rented same from Your Madison West facility. Past tense for my Son and family. Both same experience.. Excellent Staff and Facility. ¡Gracias!Robert T. | Overall Experience
El cliente no dejó un comentario.Rodney C. | First Impressions
Great service! Thanks Ray!Andrea S. | First Impressions
El cliente no dejó un comentario.Debra S. | First Impressions
When we rented the storage unit(s) there were recycled boxes in the office area which we were able to take for our move. Very friendly and informative people - all that we spoke with.Kevin K. | First Impressions
El cliente no dejó un comentario.Scott J. | Online Move In
Ray and crew are the best. Always going above and beyond. I rate them a 10+Daniel H. | Overall Experience
El cliente no dejó un comentario.Cortney B. | Overall Experience
El cliente no dejó un comentario.Anda Celeste M. | Overall Experience
El cliente no dejó un comentario.Nancy B. | First Impressions
The store owner or manager Ray, wasn't a pleasant man to be around. In one visit to pay my storage fees I encountered him when approached me and said, and I quote: " Did you set off my fkng alarm?" He isn't very professional.Angel W. | Overall Experience
Staff was super friendly and helpful!Shane B. | First Impressions
El cliente no dejó un comentario.Christian K. | First Impressions
El cliente no dejó un comentario.Kane T. | First Impressions
El cliente no dejó un comentario.Alex R. | Overall Experience
The staff running the fruit desk office for sales and reservations were beyond helpful and courteous. She was a breath of fresh air during this transitionLori S. | First Impressions