Customer Reviews for U-Haul Moving & Storage of Baraboo

Rating:

5.0

Most helpful people I have met.

Rating:

4.0

Customer service was above and beyond! They were informed that my phone wasn't working properly. They took care of it all, even tho I didn't have a good phone. It's real hard to find a company that works with you without having to have you do everything online. They took care of all the tech work for me. I GIVE THEM FIVE STARS!!! They were so incredibly kind. I'll be recommending them to everyone in need! :)

Rating:

1.0

Hello I think I recharged for a 2 day rental for a less amount because I didn't use the 20 miles only drove 11 I believe. So I have wait for a refund credit deposit I'm permanently disabled not working live on every bit of my income very low. I wasn't informed that a withdrawal was going to be made. As my account is now empty I need gas and help no cash to offer until next week.I also asked for a copy of a agreement for a 2017 and I never received the page of mine and Peter's signature this causes stress. Allen Dean Forler

Rating:

5.0

Overall experience was good. The truck we rented did have a bad tire but we were able to make it through our move without having to replace the tire. I would just recommend that the tires we double checked before releasing to the customer.

Rating:

5.0

Don't be open on the weekend if you're going to charge an after hours fee. It's really not after hours if you're open…

Rating:

5.0

The staff that I worked with were great. The truck was clean and ready to go. pick up and return were simple and quick.

Rating:

5.0

You have excellent people working in your place

Rating:

5.0

Always great spot. Highly recommend

Rating:

5.0

Andrea is always so helpful and sweet! I changed the reservation to an earlier pickup time with very little notice and she had the truck pulled up and ready to go when I arrived. Great service!

Rating:

5.0

Your employee was excellent!

Rating:

3.0

I never received a copy of my final bill. No email text nothing.

Rating:

5.0

You send texts to the renter, to accept the condition of the vehicle, at the start of the rental.. By the time I get it, I'm driving. I don't look at texts while driving. By the time I see it, the period for answering the texts has expired. These texts are expecting unsafe behavior -- especially for someone driving unfamiliar vehicles.

Rating:

5.0

Everything was fine.

Rating:

5.0

The lady I made the reservation with was so polite. It was a very good experience all around.the guy at the counter was very good and helpful.

Rating:

5.0

Dereck is great to work with!

Rating:

5.0

Love this uhaul store

Rating:

5.0

Nothing the uhaul team in Baraboo was amazing, and friendly couldn't ask for better

Rating:

5.0

Store opens at 9am on Sunday, made the reservation for 8am to use the self pickup (worthless), the self pickup service is a joke, took a hour to get nowhere (On line customer service is worthless, so if you're planning on using it, do yourself a huge favor and just wait for the store to open). Once the location opened, was in and on my way in less than 5 minutes

Rating:

1.0

If you can avoid it, don't use Uhaul! 1. Didn't deliver my u-boxes on time 2. Very confusing “confirmation” process where they repeatedly call you to confirm both your pick-up and delivery of the u-box to the new location, however they will tell you that the person who does the scheduling is different than the person you actually talk to so they'll claim they never received your confirmation. 3. The furniture pads that are included with the u-box have a blue dye that severely stains everything you put them on 4. Items arrived damaged and broken. Absolutely stressful and an overall awful experience. I booked my U-box reservation over 3 months in advance. However, a few days before my scheduled container drop-off date Uhaul called me stating that due to their poor planning and scheduling with the drivers they have to either deliver my U-boxes over a week early or not at all. They said if I couldn't move my scheduled dates I wouldn't be able to receive the U-boxes. At that point it was too short notice to schedule another moving option so I had to get special permission from both my apartment complex and city to keep the U-boxes in the parking lot for over a week due to Uhaul's own issue where they literally told me "yeah we didn't schedule enough drivers and the drivers we do have are over their hours". But the MOST STRESSFUL PART was when trying to "confirm" the delivery of my Ubox container at the new location I was moving to. I received a voicemail at 6pm the night before Uhaul was supposed to deliver my U-box, where a random lady from Uhaul left an angry voicemail saying that "you need to provide another confirmation or else I won't schedule your delivery". I received this voicemail AFTER CONFIRMING SEVERAL TIMES WITH UHAUL ALREADY over the phone each time Uhaul had called to confirm! However, when I called the number back, it would take me to different Uhaul workers who kept saying "no we don't handle scheduling" and then the Uhaul workers would hang up! FINALLY the person who threatened to not deliver my U-box called me back after I spent over 2 hours on the phone trying to get in touch with her and all she said was "no I am the only person who can schedule the deliveries, I don't know who you talked to about confirming your delivery but it was not me." She was incredibly rude, stressful, and unhelpful. Imagine trying to do a cross-country move with all your stuff and literally the night before the container is supposed to be delivered the company threatens to not deliver it because they have issues on their end! Incredibly stressful experience, would not recommend this to anyone!

Rating:

5.0

It's all good. Keep doing what you're doing

Rating:

5.0

The young lady at the service desk was very friendly and helpful. The facility appeared quite clean.

Rating:

5.0

Staff was wonderful, service was quick... wouldn't change a thing!

Rating:

4.0

When we first started using the storage facility it was MUCH cleaner than by the time we left a few months later. Restrooms were fine throughout, though. Staff efficient and friendly.

Rating:

3.0

Great customer service! Will definitely be back if I need a moving truck.

Rating:

4.0

Little high priced for the time used

Rating:

5.0

I've rented from many U-Haul dealers and this location is THE BEST. Ashley is wonderful to work with - pickup and drop off were so quick and easy, and equipment was in great condition. 👍👍

Rating:

5.0

Excellent customer service, and the truck was super clean.

Rating:

5.0

The customer service was very professional. Not sure of the employee's name, a young female helped us and knew her position very well. Very pleased with my experience. I was disappointed the furniture dolly that I ordered was not available, however, we made it work.

Rating:

1.0

Poorly service client and coordination on delivering the U-box. Horrible service would do it again BCS I don't know any other unfortunately.

Rating:

4.0

Poor customer service. Guy I returned it to was rude.

Rating:

5.0

The customer service person was very friendly and professional.

Rating:

5.0

The service was great and It really got me out of a jam. The truck was super clean but the engine sounded like it had a mis.

Rating:

2.0

Have enough staff on hand to complete hitch installations in a timely matter. I waited 9 1/2 hours. Not to mention, the day of install was changed the day before original date of install, Ashley, the manager of this facility, left a message about a scheduling conflict, I called her back and left a message for her to return my call, no reply. I will not be back to this facility for any reason, short staffed, and inexperienced installers, kept leaving the install to help out the front desk person. 9 and a half hours to install a hitch, unacceptable!!!

Rating:

5.0

Everything was as per procedure. No surprises

Rating:

5.0

They service was so wonderful! Warm & Welcoming! This has been some of the best customer service that I experienced lately. It felt authentic and genuine and I'm so grateful all went amazingly smooth

Rating:

5.0

A good job well done

Rating:

5.0

We were pleased with how efficient and how smoothly everything went. If you would like to improve something, please move your customer parking closer to the door. Thank you.

Rating:

3.0

There was/is trash piled near the entry door and the trash cans were running over with trash.

Rating:

5.0

Wonderful service - Derrick was great! I was able to get a rental with very little notice. Trailer pickup and drop-off were super quick.

Rating:

4.0

Great customer service. Clean well maintained truck.

Rating:

5.0

They had some trouble with the electrical hook up, but went the extra step To drive to Madison store to pick up the right harness for my car. So they went over and above. The communication could have been better about the problems since it was only to be a 2 hr job and took 6. Mgr Ashley was good overall

Rating:

5.0

Staff was friendly and helpful

Rating:

5.0

10/10 recommend this location! Derrick was wonderful to work with!

Rating:

1.0

Took forever to just do paper work and get the contract done. The staff seemed more annoyed at my presence and the fact they had to do something. Then your rep had to hook up the trailer and then take a picture of it, taking up more of my time. Ultimately I had to adjust the safety chains to the correct length myself. The trailer itself had worn straps for the tires and the ratchets barely moved. I've always gotten better service elsewhere at different uhaul locations. I'll be hard pressed to return to this location.

Rating:

1.0

Be truthful on prices

Rating:

1.0

Actually send my boxes when I ordered them. Create a system that doesn't require me to speak to over 6 people in a variety of locations and states with 4 hours of phone calls over 2 days before receiving my stuff in an unprofessional manner. Every single employee I spoke with was great, especially the guy who cut his vacation short to fix UHaul's problems and deliver my stuff. He shouldn't have had to do that. The employees are wonderful, and the system failed them and me. UHaul has to do better if they want to retain talent and keep customers coming back. You likely lost this one.

Rating:

1.0

I will partially take the fault for not checking the email confirmation when I got it but when I reserved the vehicle I specifically requested a cargo van. It was what I rented a year ago and it worked out very well. I'm not sure how the young woman who took my order turned it into a truck as I was clear about what I wanted. If I had checked the order right away I would have tried to get it corrected. Last year I gave this facility an Above Average rating as I got what I requested. This year I am giving it a Poor rating. I will be renting another cargo van next year and am hopeful for a better result.

Rating:

5.0

Perfect. Thank you.

Rating:

5.0

Great customer service, best one yet!

Rating:

5.0

Staff friendly and understanding. Ashley Angus understands her role as a communicator and provides great service to her costumers. Nice to have this solid support when moving and dealing with stressful situations like moving! Thank you!

Rating:

5.0

Excellent customer service experience

Rating:

5.0

Excellent customer service, helpful and friendly!

Rating:

5.0

Was well taken care of here. The Madison location on West Washington however is terrible and only has one employee working.

Rating:

5.0

It's all good. Keep up the good work!

Rating:

3.0

One of the people that was behind the counter was very rude. Not just to me but another gentleman as well. The dolly was broke too. Should have been like a rubber tracks on the appliance dolly to help go up and down stairs. Also all of the time that I rented vehicles from U-Haul I have always gotten a break on mileage because I have to drive far to get the vehicle from U-Haul. Nothing… so I will definitely think twice before I rent anything from U-Haul again.

Rating:

5.0

Appreciate patience and time to explain in detail the how to do information.

Rating:

5.0

Friendly staff, facilities were clean and well organized. Vehicle was spotless and no issues.

Rating:

3.0

I think when your renting a trailer or truck for at least 24 hours there should be grace period when it comes to returning equipment especially if the business is closed when returning. I returned the trailer that I rented 2 hours late and had to pay for another full day. Had I known I was going to be charged for another 24 hours I wouldn't have rushed to get everything done that night. I also think it would be great if you reached out to one of those companies that have the donation boxes and had one put on your property. I believe they are only for apparel but when moving in or out of a storage unit your likely to come across some clothing, a coat or something similar that you want to donate.

Rating:

4.0

The issue came from corporate. I rented a trailer for motorcycle. They gave me an open trailer without enough descent tie down spots. The trailer sits high enough that you can't safely pull The bike on without possibly dumping the bike onto the edges of the trailer. I had to find angles to level out the tailgate. The biggest issues were that they rented a trailer not well suited for my needs without enough tie down locations

Rating:

5.0

Awesome rental experience! Derek was great to work with and even answered questions I had after leaving the facility. Highly recommend this location 👍

Rating:

1.0

Customer service was horrible. Walked in to rent a truck and storage unit was told none (trucks)were available. He told us to go else where. Went to the car and went online to possibly reserve one because the guy inside was completely rude and didn’t even check to see if one was available and sure enough we could rent one and reserved. It went back inside and ask if there was a difference between reserving online and walkins and he stated no and proceeded to tell me that if it’s after 12 they will deny any reservation and then said I will do it this one time. Today as I drove past the same trucks that were there yesterday or still there, so did he really have reservations? Who knows? Worst customer service ever

Rating:

5.0

Very high security clean and friendly environment would definitely rent from again

Rating:

5.0

Kind of stinky area next to me. Smells like dirty shoes or Doritos. But everything else is good.. super convenient

Rating:

5.0

Felt safe going in and out and that our belongings were safe. Very clean.

Rating:

5.0

Dave was very helpful and loved his attention to detail when explaining the facility to us. His instructions were easy to follow and very clear. 5★ rating for him.

Rating:

5.0

Very well organized and well run store ,and good employees!

Rating:

5.0

The storage facility in baraboo was excellent and appreciated the indoor loading docks.

Rating:

5.0

I would really like a big shout out to Oklahoma it's a nickname I gave him he should be recognized for all his perfection

Rating:

5.0

Great service

Rating:

5.0

Manager is at top of her game and keeps the Baraboo location running well. Highly recommend.

Rating:

1.0

Menards has better deals. Just as secure and I don’t have to worry about setting off an alarm that will cost me $1300 or moving the latch on my unit too many times and setting of another alarm that cost me $50.

Rating:

2.0

Nice, clean facility. Close to home for me. Staff was always nice and helpful. Thankyou!!

Rating:

5.0

I have to say the staff working were amazing and helped me out. I have one personal unit and two units to assist with homeless veterans when they get housed. Your staff is always helpful!! Tell them Thank you! Keep up the great customer service!!!

Rating:

5.0

Even though we messed up the codes to enter the building, the owners were very nice in helping us correct the mistake. The facility is very clean and very safe. Bathrooms were also very clean. Would highly recommend them.

Rating:

1.0

Someone who doesnt work there acted like a rep, showed us the unit and when all the paperwork was done that was not the size of unit showed and transaction was reversed. Waste of everyone's time.

Rating:

2.0

Ridiculous use of magnetic cards. Employees are rude and most are barely competent in their job. Manager of this facility is laughably idiotic.

Rating:

1.0

I can’t get back into the building to get to my storage unit and they are charging me for 2 storage units.

Rating:

4.0

Had difficulty with website attempting to do online rent me. It did not work.

Rating:

5.0

The staff there is always friendly and very helpful! Highly recommend the Baraboo Uhaul location!

Rating:

4.0

Just wanted to give a special thanks to the guy who did my checkout! He was very understanding about my situation. He made the tuff time I'm going through right now just a little bit better! So thanks to the guy who's name I don't know!

Rating:

3.0

The guy was rude and arrogant.

Rating:

3.0

Idk who the pastor guys name is but he helped me on multiple experience and went above and beyond. He even helped me move a dresser onto a trailer one day! Who does that?!

Rating:

5.0

Love Ashley she is the best So glad u got rid of the the other gm mr pooler or whateve his name was he scared away business

Rating:

5.0

Great facility. It looks like I paid on 1/31 which I’m assuming was February rent. Will that be refunded? Thank you!

Rating:

5.0

Everyone there was incredibly helpful and polite. Would absolutely recommend this facility

Rating:

5.0

The staff was very friendly and helpful!

Rating:

5.0

My favorite job ever!!!

Rating:

4.0

Nice phicality. I ended up not need the storage but was there and thought it was well accommodated.

Rating:

5.0

Personnel were courteous, helpful, and friendly.

Rating:

4.0

Storage is close to my house so it's convenient.

Rating:

5.0

Best storage place anywhere!! And the employees are top notch, so friendly, kind, helpful, and funny natured, I can’t imagine going anywhere else. The Baraboo U-Haul location is the BEST!!

Rating:

5.0

thanks for all the hard work that's goes into running a huge building and the maintenance that goes along with that

Rating:

5.0

Simeon was very helpful in figuring out an issue with my lock. Great service and facility!

Rating:

5.0

Customer Service was excellent.

Rating:

5.0

Safe, secure and clean units. Staff very friendly, knowledgeable.

Rating:

4.0

for some reason they connected mine and my mom's accounts, the whole thing is screwed up and I am not happy about it.

Rating:

4.0

The young woman who helped me didn't come across as very pleasant when the rental process began and gave me some rather unfriendly and uninformed answers to a couple of my questions. I'm renting the space on behalf of my son, who is now homeless, broke and trying to figure out how to get his life back on track. I did not share this with her on the front end - not really her business. But when I asked how a single, very alone homeless person would be able to meet the 2 phone number/different address requirement, she said "well, if they're homeless they couldn't afford to rent" in a very dismissive tone. I let her know that I was renting this on behalf of my son because of his situation. As a 70 y/o woman on a fixed income, I can afford $40/mo but not rental on anything liveable. We have no family anywhere else within hundreds of miles and not a lot of friends. I realize the rental storage units do have problems with people abusing the facilities, but truly, there are people out there who have SO very little, would like to hang on to at least a scrap of dignity - and replies like hers can be very hurtful. A tone of compassion rather than 'talk to the manager" would have been appreciated. She did seem to be way more helpful after I informed her of the situation, but I shouldn't have needed to do that. Otherwise, the facility itself was in very good condition and easy to use.

Rating:

5.0

Very nice staff, friendly and willing to help out anyway they can.

Rating:

5.0

Super easy

Rating:

5.0

The staff at this location are extremely friendly and helpful. Highly recommend.

Rating:

5.0

Wish to say a !!!!big Thank you!!!! to the staff that was at the beck entrance cleaning the rest room. She help me check in and out properly. Again Thank you,

Rating:

5.0

Everyone was very helpful and pleasant.

Rating:

1.0

Owner has yelled at me multiple times was vary unprofessional. Had 3 units here and took my business elsewhere will not recommend to anyone

Rating:

5.0

Easy, clean, well lit, feels safe and secure. Thanks.

Rating:

5.0

Great place- clean, secure, indoors, well lit, climate control, always felt safe being there, accommodating staff. Glad to be done with it for my mother's estate, but would never go anywhere else, should the need arise again.

Rating:

5.0

All personnel were friendly, helpful and cheerful at all times, and made the experience of moving less stressful. Using U-Haul Storage helped in making decisions of where to put items that were awkward to pack and store. Thank you U-Haul Storage Facility !!!

Rating:

5.0

I would tell more people

Rating:

4.0

The paper I got says 24 hour access but its not

Rating:

5.0

Excellent experience! Super clean facility, love the climate controlled storage for my items, Ray and staff were all amazing and providing help to what was a complicated ordeal on my end selling a house and rentals and storage needed right away. I cant thank ALL the people involved enough at Baraboo Uhaul and will highly recommend them in the future! Thank You!

Rating:

5.0

Instructions were clear, facility was clean. Service was great.

Rating:

5.0

Very helpful staff. Extremely secure facility.