Comentarios del cliente para U-Haul Moving & Storage of Baraboo

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Baraboo

Grado total:

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Patricia M. en

Grado:

Very good service, explanation of terms and conditions.

William W. en

Grado:

El cliente no dejó un comentario.

Jacqueline V. en

Grado:

I was very happy with our storage unit. It was spacious and convenient. I liked the fact that there are carts/dollies that you can use to load and unload your items. The drive in bay was very nice.

Jessica M. en

Grado:

El cliente no dejó un comentario.

Amy M. en

Grado:

Super easy, super fast. Happy customer.

Terry B. en

Grado:

El cliente no dejó un comentario.

Dena J. en

Grado:

Nothing it was awesome!

JON P. en

Grado:

First time renting from here. Very friendly and helpful. They made it a very easy process. Because of the miles that I was driving they gave me a better deal based on their current rates. It saved me just over $70.00

Ingrid W. en

Grado:

El cliente no dejó un comentario.

Roger D. en

Grado:

Excellent service , no improvement needed

KARL M. en

Grado:

Every thing went perfect.

Brett K. en

Grado:

El cliente no dejó un comentario.

Beth G. en

Grado:

Very smooth, fair price and easy pick up and drop off

Kurt H. en

Grado:

Right side wheel tie down strap was damaged. End frayed and this made it very hard to use especially when cold.

Jeffrey M. en

Grado:

The Gentleman that took care of me was awesome! Friendly and great personality. Pleasure to have met him.

Nicole W. en

Grado:

friendly service, great products. BEST u-haul place EVER! I would recommend not having the extras in truck when renting out, (i.e.dolly, bulky blanket bag, etc.) it just takes up space needed in the truck that could've been used.

David G. en

Grado:

El cliente no dejó un comentario.

nicholas s. en

Grado:

Very friendly staff that were willing to take the time to help out. Very recommended. Nicest Uhaul building I've ever seen.

richard r. en

Grado:

Everyone was friendly and they made the storage experience a good thing

Sara S. en

Grado:

Nothing. Easy, quick and very accommodating.

Susan M. en

Grado:

Everything was great! The manager was very accommodating and upgraded me to the next larger truck when there was a cracked windshield that developed on the original truck, with no extra fee. Great location, very clean and the staff extremely personable.

Dana K. en

Grado:

El cliente no dejó un comentario.

Michele Y. en

Grado:

They overcharged me then did not refund the full amount like they said they would.

Shari b. en

Grado:

Great service

Benjamin R. en

Grado:

El cliente no dejó un comentario.

Beverly K. en

Grado:

Ray was very helpful in every aspect of the tranaction

James B. en

Grado:

El cliente no dejó un comentario.

Amanda M. en

Grado:

Nothing! Service and equipment was great!

Sandy F. en

Grado:

El cliente no dejó un comentario.

Agrace H. en

Grado:

Safe and convenient.

fran S. en

Grado:

El cliente no dejó un comentario.

Theresa S. en

Grado:

El cliente no dejó un comentario.

SHERYL R. en

Grado:

Staff were always polite, very clean facility. Best service I ever had!

Gregory G. en

Grado:

Excellent customer service!!!!

Carrie M. en

Grado:

El cliente no dejó un comentario.

dennis K. en

Grado:

We had no tail lights and when we did an after hour return UHaul could not confirm our location and we could not proceed with the online return. When we rented the truck the lady stated we really didn’t have to have back until 8am anyway?? But we returned at 8pm. Discussed with manager of this location our issues and basically blamed us for not knowing how to engage the tail lights - we received no instructions on how to do and we were charge the fee for not completing the online return even after we explained the UHaul system kept saying it could not locate us and we were ignored and charged. We have rented several times at this location but will probably find a new location to rent from. Manager did was not apologetic or anything for our issues. Basically ignore my last communication to him.

Roger B. en

Grado:

There is nothing the employers were very nice and helpful

camilla h. en

Grado:

Very clean & easy to use.

Marilyn O. en

Grado:

El cliente no dejó un comentario.

Mike R. en

Grado:

El cliente no dejó un comentario.

paul m. en

Grado:

I made this month payment. 4 days later i came for my stuff amd you could not give me a brake on the price. When we ask the guy just laughed at us. Does it make any sence to pay full price and

Kevin R. en

Grado:

El cliente no dejó un comentario.

Roger L. en

Grado:

El cliente no dejó un comentario.

tom L. en

Grado:

El cliente no dejó un comentario.

Stephen C. en

Grado:

Ray is very personable and knowledgeable. Great customer relations person. Would use your facility again.

Shannon M. en

Grado:

El cliente no dejó un comentario.

Karl A. en

Grado:

All good. The girl behind the counter on Sunday 11.3.19 was great.

Paul B. en

Grado:

El cliente no dejó un comentario.

Vikki T. en

Grado:

The front end on the uhaul was very loose. I did tell the man at the desk. Also I would like a break down of all the charges as I think I was over charged. Thank you

DAVID B. en

Grado:

Counter person did excellent job.

James P. en

Grado:

El cliente no dejó un comentario.

james J. en

Grado:

El cliente no dejó un comentario.

Douglas L. en

Grado:

El cliente no dejó un comentario.

Kenneth B. en

Grado:

NA

Kelly K. en

Grado:

Very friendly staff! It was our first time renting a U-haul, but they made the pick-up process easy!

Jeff S. en

Grado:

have used this location multiple times.

Connie J. en

Grado:

Nothing to improve. You guys are awesome!!

William C. en

Grado:

I have rented and returned equipment at this location multiple times. I have always been happy with the service I received. No more!! I rented a pickup truck and returned it the next day. When checking in the truck the employee pointed out a small scratch on the tail gate that I had not noticed. I had safe move insurance but I was charged the first $150 for the damage. I honestly can not think of anyway that the damage happened during my rental of the truck. Lesson learned, don’t just look at the pictures they offer you of the vehicle you are renting, really go over the vehicle and take your own pictures. I will not rent here again.

lorre T. en

Grado:

El cliente no dejó un comentario.

James T. en

Grado:

good experience

Morgan M. en

Grado:

Very friendly staff and very clean especially the restrooms!

Lynda V. en

Grado:

very good

Eduardo G. en

Grado:

El cliente no dejó un comentario.

Daniel B. en

Grado:

Being Sunday it seems that only 2 people were scheduled to work and 1 had not shown up, so there was only 1 person working. When I got there the equipment return line was long and my truck barely fit to allow car behind me to enter the parking lot. Inside there were around 10 people in line, though some looked to be together. The person working had anyone returning equipment drop their keys on the counter and she would check them in later, to help speed things up for everyone. She was clearly doing what she could to accommodate so many people at once when she was working alone. Still, at a corporate location there should be enough staff to accommodate the expected customers, even if the manager or assistant manager need to come in. Based on the recent push to have customers do more online and on their phones it feels to me like the goal is to be able to reduce the number of staff you have and reduce your expenses, and quality of service. I have recently had 3 rentals with U-Haul and all 3 experiences were far worse than I remember from when I used to work with U-Haul. I did work in IL for most of that and WI was only a short period while learning corporate, so maybe WI has always been this bad, but it could just be recent cost cutting. My move is done, but I would think twice and look for other options in the future after this move.

Margaret L. en

Grado:

The app was very user friendly. Would use again!

David C. en

Grado:

Very easy process.

Rita M. en

Grado:

It took 30 minutes to do the paperwork to take truck, and an hour to check out, and that was all time spent withme. No waiting in lines.

Michael G. en

Grado:

El cliente no dejó un comentario.

Daniel H. en

Grado:

Great staff

Robert L. en

Grado:

El cliente no dejó un comentario.

Jessica F. en

Grado:

OUTSTANDING staff, personable, knowledgeable & professional! An exceptional experience through & through. The bearded man at the counter was awesome.. he even got the ac going before we got in the truck on a really hot & humid day. Thank you U-Haul Baraboo!

Catherine C. en

Grado:

El cliente no dejó un comentario.

Glen L. en

Grado:

El cliente no dejó un comentario.

Paulette S. en

Grado:

El cliente no dejó un comentario.

Tomasz P. en

Grado:

El cliente no dejó un comentario.

Bob L. en

Grado:

Ray, the manger, is equal to or better than any other customer service individual I have ever had the great experience of working with. He is courteous, thoughtful and a tremendous asset for U Haul.

BEN B. en

Grado:

They were very helpful and accommodating to my situation, everyone there was super helpful and very nice.

Robert B. en

Grado:

The Customer Service, Ms. Angus, did a fantastic job. She was pleasant, helpful, knowledgeable, and friendly.

Jim W. en

Grado:

Great

William B. en

Grado:

Joeseph was great. Very good customer service! Thanks

David S. en

Grado:

We had originally reserved online. Unfortunately, that experience didn’t work very well. The manager on site was extremely helpful, ultimately handled the rental himself, and next time we will rent directly from him. He provided great service when we checked in and when we brought the pick up back. Overall, our experience was great, as it has usually been with U-Haul.

Judith S. en

Grado:

El cliente no dejó un comentario.

Tracy N. en

Grado:

I was very dissatisfied with the customer service I received. There's not enough space to explain my situation. I will hopefully not have to use your company again.

Allen C. en

Grado:

El cliente no dejó un comentario.

Daniel H. en

Grado:

Great service excellent people.

Richard B. en

Grado:

El cliente no dejó un comentario.

Chris W. en

Grado:

El cliente no dejó un comentario.

Raul F. en

Grado:

El cliente no dejó un comentario.

Manuel D. en

Grado:

El cliente no dejó un comentario.

Gerald P. en

Grado:

El cliente no dejó un comentario.

Ricky O. en

Grado:

People were rude and even customer service was terrible.

Sheryl M. en

Grado:

El cliente no dejó un comentario.

Alan P. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

El cliente no dejó un comentario.

Colleen H. en

Grado:

El cliente no dejó un comentario.

Lisa A. en

Grado:

El cliente no dejó un comentario.

Terry K. en

Grado:

El cliente no dejó un comentario.

Dennis E. en

Grado:

Friendly, professional service. Nice clean facility

Gary O. en

Grado:

El cliente no dejó un comentario.

Mateusz L. en

Grado:

El cliente no dejó un comentario.

Gary H. en

Grado:

El cliente no dejó un comentario.

Diana M. en

Grado:

Have used this U-Haul a few times now, and have recommended it to others. Location is always clean and bright, Staff is friendly and vehicles are clean. Will definitely use again if the need arises.

Richard G. en

Grado:

El cliente no dejó un comentario.

Amber S. en

Grado:

El cliente no dejó un comentario.

Kenneth S. en

Grado:

El cliente no dejó un comentario.

Kenneth S. en

Grado:

El cliente no dejó un comentario.

Debra M. en

Grado:

El cliente no dejó un comentario.

Sierra T. en

Grado:

El cliente no dejó un comentario.

Margaret S. en

Grado:

the truck smelled horrible, not sure if something was spilled but it was gross

Christina B. en

Grado:

The personal who came was average. She didn't welcome us or go out of her way to make us feel special but she was alright.

Benjamin K. en

Grado:

I had scheduled my truck pick up for before hours pick up. Unfortunately, the people who used the truck the night before returned it late and never checked it back in. Consequently, I was unable to use the app to access the key box. This is a major flaw in the system. There needs to be a way to allow for the person the next day to not be affected by the failure of the people the day before. That said, I want to comment on how nice and helpful Joseph Berning was at the Baraboo WI store. He thankfully arrived 30 min before the store opened and immediately resolved my issue as well as another couple that was there with similar check-in issues. He was also there at 4:30 when I returned the truck and was equally as nice and helpful for that!

Craig D. en

Grado:

Keys were not in the lock box, took 40 minutes to get anybody on the phone. The instant text people didn’t respond. There was some black liquid on the seats. Wish there was another option.

Lonnie C. en

Grado:

Joseph was really friendly and helpful. Price was right and the rental process was easy, we wouldn’t hesitate to do it again!

Katherine W. en

Grado:

Friendly and helpful

Janet H. en

Grado:

Reserved trailer in Reedsburg but had to travel to Baraboo to get right sized trailer.

John F. en

Grado:

Three rentals within a week and each one was a pleasure. The staff are friendly and knowledgeable of their equipment at this location. I like this location and its staff.

Edward P. en

Grado:

El cliente no dejó un comentario.

Lisa P. en

Grado:

I was on my lunch hour and happened to get the general manager, Raymond Poole. He was fast, efficient and knowledgeable.

travis e. en

Grado:

yesssssssssssssssssssssssssss

Douglas C. en

Grado:

Staff was very friendly and helpful. Unit is clean and well lit. Door latch was a little touchy to get locked. Carts could have been a foot longer. Very good experience so far.

Brenda F. en

Grado:

Amazing employees. Had the best service I ever recall having. Will definitely use them again.

Stephen S. en

Grado:

Very easy to access your storage unit, bright, clean building. Well equipped and setup for ease of loading unloading belongings.

Jennifer J. en

Grado:

Great service, excellent security and access. Units walls just seem a little flimsy.

Charlene Z. en

Grado:

Super friendly and knowledgeable.

SHERYL R. en

Grado:

Excellent service & helpful!!

Lisa H. en

Grado:

Will use again if the need arises

Kathy D. en

Grado:

Fast service, great price and love the first month free. Facility is very clean and secure

Alex R. en

Grado:

Clean, well lit, and super easy to rent

Jeff S. en

Grado:

Friendly, efficient staff. Clean place. Affordable rates

Elaine M. en

Grado:

Best people, ever.

Paula M. en

Grado:

Good customer service. The trainee did a great job.

Annie H. en

Grado:

Very friendly. Answered all our questions. Very clean show room and storage areas as well.

Jodie P. en

Grado:

Great service and help from Raymond. Hopefully since I'm new, he'll forgive me for not clocking out this one time 😧my bad

Krista K. en

Grado:

Fast and efficient service. Very clean storage, well lit and secure. Easy access.

Richard C. en

Grado:

Excellent customer service, very clean facilities, would definitely recommend.

Michal J. en

Grado:

The location is absolutely amazing and the staff there is phenomenal and helpful!

Pamela R. en

Grado:

The facilities are clean and very nice. The customer service was excellent. The store manager was wonderful as was Ashley, who helped me get set up. This is my second experience and both were great.

Agrace H. en

Grado:

great staff

kyle b. en

Grado:

Staff was extremely helpful and the facility was well kept.

Damian N. en

Grado:

The facility is very clean and organized. The service is very professional and excellent. I'm very happy with my decision to do business there.

Donald G. en

Grado:

Would recommend dealing with u-haul

Joseph C. en

Grado:

Great service

Joseph S. en

Grado:

Nice to have all the carts available for moving items into the storage locker.

Thomas S. en

Grado:

Customer service was excellent, well beyond expectations. Fantastic job. Thank you.

Rachel S. en

Grado:

Very helpful and knowledgeable. Excellent customer service!

Wayne B. en

Grado:

Was very helpful through the reservation process

Jonathan C. en

Grado:

Wish is was open past 5. Raymond was very helpful

Jonathan C. en

Grado:

Raymond was extremely helpful. Great owner operator! Ashley was great too! Hours in the evening could be better for those who work standard hours(8-5)

Deb N. en

Grado:

Not real happen with the guarantee date and than not following through on the grantee date. It was suppose to be here no later that oct. 1. I received phone call oct. 3rd saying it just got there.