Comentarios de los clientes para U-Haul Moving & Storage of Baraboo

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Baraboo

Clasificación general:

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Erin O. | First Impressions |
Clasificación:

the girl who helped me was an excellent customer service agent. She knew exactly what I needed without me having to say it. Top marks ! As well as the young man who was extremely helpful and kind as well. I think you should advertise your company's accessories better so people know how efficient their move can be as well.

Robert T. | First Impressions |
Clasificación:

Congratulations of Max Growth in Baraboo, WI Staff Excellent U Haul Facility Excellent Thank You!

Ken S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dana H.
Clasificación:

Corona virus procedures were commendable.

Tim O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Andrew H.
Clasificación:

El cliente no dejó un comentario.

Michael H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

El cliente no dejó un comentario.

Kevin H.
Clasificación:

This is an excellent location with fantastic staff.

kevin P.
Clasificación:

El cliente no dejó un comentario.

Ronan D.
Clasificación:

El cliente no dejó un comentario.

Robert S.
Clasificación:

Just be sure to keep Jennifer and Ashley working, they were both extremely helpful and friendly. Raymond was equally helpful when I returned the trailer

John L. | Overall Experience |
Clasificación:

Overall, great facility!! However, your access control system needs an upgrade as I was never able to use my card to access the facility, I always had to use my wife’s card. Luckily, we were always together.

Robert R.
Clasificación:

El cliente no dejó un comentario.

Susan L.
Clasificación:

El cliente no dejó un comentario.

Kenneth S.
Clasificación:

El cliente no dejó un comentario.

Roger B.
Clasificación:

Everyone was very kind and cheerful. We choose this U-Haul just because of the very helpful and pleasant experience.

Samara P.
Clasificación:

El cliente no dejó un comentario.

Brad S.
Clasificación:

Was goof

Jeffrey N.
Clasificación:

El cliente no dejó un comentario.

Thao F.
Clasificación:

People were extremely nice and timely. Great experience

Donald C.
Clasificación:

Nothing. Service was quick, smooth, courteous and professional

Kevin R.
Clasificación:

Very helpful personnel! She set me up with an adapter for my vehicle to use the 4-wire lighting as my vehicle was 7. Will definitely do business with this location again.

Jerold G.
Clasificación:

Customer service agent seemed bothered by questions and kept referring to an app - I prefer a live person and wanted questions answered.

Robin U.
Clasificación:

El cliente no dejó un comentario.

Joseph H.
Clasificación:

All is fine. Everyone is doing a good job.

STAHL D. | Overall Experience |
Clasificación:

We have had storage lockers at different times during the past 2 years and Ray and his team have always provided excellent service and support. We recently moved out-of-state and had to coordinate by phone having some furniture stored for a few months at the facility. I provided the mover's contact information to Ray to authorize the mover as an authorized user. The whole process went smoothly. I highly recommend U-Haul of Baraboo for storage and moving services.

Sally F. | Overall Experience |
Clasificación:

The staff was great, they constantly check to make sure that the doors are properly locked and if not they call you right away. Very polite and knowledgeable staff. I would highly recommend them.

William P.
Clasificación:

Awesome customer service. Great group of people at this location. The lady who set up my rental was very knowledgeable and professional.

MILLARD A.
Clasificación:

El cliente no dejó un comentario.

Byron L.
Clasificación:

We had trouble checking in with our phone as seniors, but 2 of your ladies helped us out and guided us through it. Helpful and friendly employees.

Gerald L.
Clasificación:

Nothing - everything was great.

Karl K.
Clasificación:

You can get that 2 wheeled dolly removed from the t15 foot ruck !!! I rented an EMPTY truck, not one with the corner space taken up by your dolly that I have to work around !!!!! I insisted the dolly be removed and reinstalled upon return only to have the site manager repeatedly state, ' it's attached to the truck ' He had no concept of customer service.

William M.
Clasificación:

El cliente no dejó un comentario.

Crystal E.
Clasificación:

El cliente no dejó un comentario.

Kristine H.
Clasificación:

El cliente no dejó un comentario.

Emily T.
Clasificación:

Nothing to improve. Both of the associates were very helpful and informative

James F.
Clasificación:

El cliente no dejó un comentario.

Eliud N.
Clasificación:

El cliente no dejó un comentario.

Kaylyne H.
Clasificación:

El cliente no dejó un comentario.

Jessica S. | Overall Experience |
Clasificación:

I would recommend taking your stuff to another storage facility.

Joseph H.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

Friendly. Good service

TAMI A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kurt J.
Clasificación:

Uhaul associate said I did not have to clean the trailer when I explained it was dirty when I picked it up. They said it would be charged to pickup site. After we left they charged our card. It is obvious that Uhaul associate in Baraboo lacks honesty and integrity. Spoke with manager Ray Pooler about the issue and he defended her and said it was ok for to change the billing after she spoke to us. Wrong!

Krysta M. | Online Move In |
Clasificación:

I dont know her name but whoever was working that day was really helpful

Jamie H.
Clasificación:

El cliente no dejó un comentario.

Gary S.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

Raymond was great!

Brent H. | Overall Experience |
Clasificación:

The best storage place. Will spoil you, all other storage places don’t come close.

Joseph H.
Clasificación:

El cliente no dejó un comentario.

Jason W.
Clasificación:

El cliente no dejó un comentario.

Jessica S.
Clasificación:

El cliente no dejó un comentario.

Joe P. | Overall Experience |
Clasificación:

The only problem I had was with my key card. It would work, then it would not recognize me. Had to go to the office and have it reprogrammed several times before they got it right.

Jonathan C.
Clasificación:

El cliente no dejó un comentario.

Alice Q.
Clasificación:

Friendly staff and knowledgeable

Jason L.
Clasificación:

El cliente no dejó un comentario.

Beverly K.
Clasificación:

Nothing

Toni S.
Clasificación:

El cliente no dejó un comentario.

larry B.
Clasificación:

El cliente no dejó un comentario.

Paul R.
Clasificación:

El cliente no dejó un comentario.

PAUL J.
Clasificación:

El cliente no dejó un comentario.

Melissa G.
Clasificación:

Not happy that I booked the truck for 12 hours and used it for only 2 hours or so and no refund or reduced price for that and wish I wouldn't have paid for insurance for that short a time!

ERNEST B.
Clasificación:

El cliente no dejó un comentario.

Michael P.
Clasificación:

El cliente no dejó un comentario.

Joseph H.
Clasificación:

El cliente no dejó un comentario.

Joseph P.
Clasificación:

El cliente no dejó un comentario.

Bradley J.
Clasificación:

Your pricing is too expensive. Your mileage limitations are too narrow - sometimes the most direct route is the worst - that is going through Chicago. Nasty. I would have preferred to go through the middle of IL on 39/51 and avoid the traffic headaches.

Jesus G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ricky S.
Clasificación:

El cliente no dejó un comentario.

Lynn N.
Clasificación:

An easier operating system for your staff to check in, pull up orders and finalize. There were a couple issues with locating our order to check it in when we returned full boxes that will be shipped in the future. Staff was very good.

Tom D.
Clasificación:

El cliente no dejó un comentario.

Joseph H.
Clasificación:

El cliente no dejó un comentario.

Debra K. | Overall Experience |
Clasificación:

this is the best storage facility. If I ever need storage again, it will be with U-Haul moving & storage of Baraboo.

Geoffrey G.
Clasificación:

El cliente no dejó un comentario.

Dale T.
Clasificación:

I thought the staff was efficient and helpful. Check in and the after hours return was very easy and customer friendly. I will use this location again even though I live in Reedsburg

William W.
Clasificación:

El cliente no dejó un comentario.

Daniel H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Colleen B.
Clasificación:

Excellent Customer Service

Jacob B.
Clasificación:

Everything was fine, I just think it could be cheaper. Almost $50 to use a car dolly for 2 hours was a bit steep.

Louise K.
Clasificación:

El cliente no dejó un comentario.

THOMAS D.
Clasificación:

Your staff is excellent and demonstrates wonderful customer relation skills. It was a pleasure working with them.

David T.
Clasificación:

No improvement needed. Excellent service with friendly staff.

Doreen H. | Online Move In |
Clasificación:

I rented my unit online. I went to the Uhaul office and picked up the lock and keys and access card. It was very easy. The building is very clean and easy to access. I especially like the indoor unloading/loading area. Also, the carts are very handy for moving things from your car to your unit.

Kelley M. | Overall Experience |
Clasificación:

Thank you, Ray, for all you have done for me during these trying times. I appreciate your kindness. Susan McGuiness

Cameron B.
Clasificación:

El cliente no dejó un comentario.

Pierre M.
Clasificación:

The truck we rented would not go faster then 75 mph I felt it was dangerous to drive on highway

Kenneth K.
Clasificación:

El cliente no dejó un comentario.

Daniel S.
Clasificación:

El cliente no dejó un comentario.

Peter S.
Clasificación:

El cliente no dejó un comentario.

Jeffery V.
Clasificación:

Very courteous customer service. Great price, great truck!

Marvin J. or Barbara L. W. | Overall Experience |
Clasificación:

Thank you! This made a very complicated transition far more manageable, than it otherwise would have been. Appreciate the availability, quality, and customer service.

Stephanie L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Diana M.
Clasificación:

El cliente no dejó un comentario.

Kathy M.
Clasificación:

Nothing!! Everything I went to our local U-Haul place everyone was very friendly.

Jason S.
Clasificación:

Cheaper prices...haha

Michael V.
Clasificación:

Check-out/ check-in were handled very smoothly and efficiently. Nice personnel, friendly and polite.

Danny H.
Clasificación:

El cliente no dejó un comentario.

STEVEN R.
Clasificación:

El cliente no dejó un comentario.

Marsha S.
Clasificación:

Employees were extremely nice and very helpful. I didn't get the name of the woman who helped me, but she was very knowledgeable and experienced. Will go there again when the need arises!

JOSEPH L.
Clasificación:

N/a

Charity T. | Online Move In |
Clasificación:

I never even used the unit. I didn’t realize the set up and how much Of a hassle it is to get to my unit in the maze. I didn’t have scissors with me and I couldn’t break the seal. An alarm went off because I didn’t have the card I didn’t know about. I will not renew my unit for next month. $60 wasted.

Kris S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

shane M.
Clasificación:

First off, you selected Baraboo, Wisconsin as my pick up location, which is incorrect. I dealt with locations in Pflugerville, Texas and Greenville, South Carolina. The people I dealt with at my home locations each time were fantastic, but the people I dealt with from U Haul in both scheduling and customer service did not meet my expectations. I went with a large national company like U Haul as opposed to a smaller outfit or even renting a truck and moving it myself because I had high expectations for the delivery of my stuff. I do not understand why it took so long for my stuff to arrive and why it took so long to even leave Texas. The whole experience has left me with a very unsatisfactory opinion of Uhaul and unfortunately I will not be using U Haul again for any of my moving needs.

Donald E.
Clasificación:

El cliente no dejó un comentario.

JOSEPH P.
Clasificación:

El cliente no dejó un comentario.

Allen K.
Clasificación:

El cliente no dejó un comentario.

Dennis G. | Online Move In |
Clasificación:

I have been treated with the utmost respect and kindness. Im very please with my experience and will recommend Uhaul to my friends and family in the future.

Collleen C.
Clasificación:

El cliente no dejó un comentario.

Alan A.
Clasificación:

El cliente no dejó un comentario.

Ann H.
Clasificación:

El cliente no dejó un comentario.

Craig P.
Clasificación:

El cliente no dejó un comentario.

todd S.
Clasificación:

Baraboo location was great to work with. The overall experience with U-Haul however was terrible. I made this reservation 30 days in advance for pickup at another city. Then my order gets bumped to Baraboo location.. Both the order and my email address were incorrect as a result of L&M Tractor in PrairieduSac. The next time I need a U-Haul, I will first call Penske because the overall customer service (not counting the Baraboo store) was horrible.

Alex B.
Clasificación:

After discussing specifics for pick-up/drop off locations, I was told I'd be notified 48 hours in advance of exactly where these locations would be. I never received a call and had to call the store to confirm. Not a huge deal, but not helpful. More importantly, when I asked about the Truck Share 24/7 option, I wanted to confirm the specifics and required information with the store. They said it was as simple as showing up and ensuring the web app had access to your location. There was no mention of the additional forms of verification needed. Were another person not with me, it would have been impossible to have that contact verified in addition to a passport, place of employment or lease agreement. You should at least make it clear that these forms of verification will be required at check-in and if they are called out somewhere, the store should be knowledgeable of this piece or you need to make it more apparent through email/online instructions. This severely cut time off of our planned move, making it much more stressful overall. Some transparency on the process would be much appreciated.

Dale B.
Clasificación:

Not only did I have to drive all the way to Baraboo to get the truck, but they forgot to load the blankets, so I had to make another stop to get the blankets

Adam H.
Clasificación:

I rented a 5x9 trailer to haul a riding mower. Ashley my service agent was amazing! So helpful and accommodating. Check in was smooth and efficient. Great place.

Millard A.
Clasificación:

El cliente no dejó un comentario.

lisa m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

William D.
Clasificación:

The Auto Tow Dolly equipment was in excellent condition at the time of pickup and performed well on all roadways that we traveled on; . . . two-lane country roads, two-lane state roads, and four-lane divided highways.

Thaddeus C.
Clasificación:

Just wanted to say , Thank you , to Jessica for her assistance in helping me out in a bind .

Darci T.
Clasificación:

El cliente no dejó un comentario.

Gregory A.
Clasificación:

great experience. will rent from again

Mark E.
Clasificación:

The issue with order was a promised expectation that failed to be delivered (on time). On the website and on the phone with the agent, I was told once picked up after packing, the box would take no longer than 12 days - perfect to arrive just before a 7/15 lease date. On 7/12, when checking status, I was told the box hadn't started to move from Baraboo (huh?) to Denver, CO. Props to the Baraboo agent to deliver to me a small refund. It eventually took almost a month before my belongings arrived. If Uhaul can't guarantee arrival at destination for a month, than they should note that so a customer doesn't have artificial expectations above reality. In reality, I occupied my new home for almost 14 days without my belongings... nearly half a month's rent with a table and 2 chairs I bought from ikea in Denver. All of the humans I dealt with were friendly.

Richard D.
Clasificación:

Fix the after hours check in/dropoff procedure. Your site could not find my location while checking in on "uhaul.con/share". Hire extra people to answer phones on your customer service phone line. I made 2 calls to customer service and was on hold at least 30 minutes each time.

Kathy S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Adam H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kelley W. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Eric O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sally F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Marcia T. | Overall Experience |
Clasificación:

Your staff were very helpful and friendly.

Jeff H. | Overall Experience |
Clasificación:

I've worked with UHaul Baraboo several times now and love the service they provide.

Brent H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jim E. | First Impressions |
Clasificación:

If you have a website that collects the guests info, then have all the questions needed asked. It took 20 min to checkin, as there were still unasnswered info the company needed.

Cindy D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Thomas W. | Online Move In |
Clasificación:

Very well organized and secured. I am very confident leaving my belongings there.

Jayne W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Gary A. | Overall Experience |
Clasificación:

The man that works there all the time ,I believe he may be a manager is an employee that I would try to steal for my business. He is very helpful and has been professional . He is a good worker. Make sure you keep him. We used to have a business and hoped to have employees like him. They are few and far between.

Shane N. | Overall Experience |
Clasificación:

Had a problem with scheduling a truck. Was told we would receive a truck for 128$. Then after we got to site for pick up, the truck was 202$. Nobody likes to be lied to about there money.

Stephen S. | Overall Experience |
Clasificación:

Very pleased with the storage area and store faculty in general. If a climate controlled storage area is needed, I recommend this location, very helpful and friendly staff for service.

Nicole T. | Overall Experience |
Clasificación:

You did great up till I was told rent was due on the 30th and then I was informed because February only has 29 days it backdates, what a load of crap!!!! I had the unit cleared before noon.U-Haul also needs to prorate I just paid a full month on 2 units I won’t be using, I wish I would have been thinking I would have put the locks back on the empty units. And you really need to do something about the ice in the loading area that is an acc waiting to happen.

Sandra M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Troy G. | Overall Experience |
Clasificación:

If I needed a storage unit again I would definately return. Location is great. Staff very helpful. The center is very clean. I loved being able to park in garage and not worry about weather.

Anthony O. | First Impressions |
Clasificación:

Great service

Nela S. | First Impressions |
Clasificación:

I felt humiliated by your company representative when applying for a storage unit. I felt the request for 3 contact ne numbers and one physical address was excessive (to the point of ridiculousness).

Kristalyn K. | Overall Experience |
Clasificación:

The staff was very friendly and helpful. I had one of the best experience with the group of people in the Baraboo WI location.

Cindy D. | First Impressions |
Clasificación:

Check in clerk good. Reservationist terrible Didnt know her product

Leslie L. | First Impressions |
Clasificación:

Great service! Very helpful. The convenient location is a plus. Easy to use and great security.

Nicole T. | First Impressions |
Clasificación:

Easy and fast, employee was friendly and knowledgeable

Patricia M. | First Impressions |
Clasificación:

Very good service, explanation of terms and conditions.

Jacqueline V. | Overall Experience |
Clasificación:

I was very happy with our storage unit. It was spacious and convenient. I liked the fact that there are carts/dollies that you can use to load and unload your items. The drive in bay was very nice.

Amy M. | First Impressions |
Clasificación:

Super easy, super fast. Happy customer.

nicholas s. | Overall Experience |
Clasificación:

Very friendly staff that were willing to take the time to help out. Very recommended. Nicest Uhaul building I've ever seen.

richard r. | First Impressions |
Clasificación:

Everyone was friendly and they made the storage experience a good thing

Shari b. | First Impressions |
Clasificación:

Great service

Agrace H. | Overall Experience |
Clasificación:

Safe and convenient.

SHERYL R. | Overall Experience |
Clasificación:

Staff were always polite, very clean facility. Best service I ever had!

camilla h. | First Impressions |
Clasificación:

Very clean & easy to use.

paul m. | Overall Experience |
Clasificación:

I made this month payment. 4 days later i came for my stuff amd you could not give me a brake on the price. When we ask the guy just laughed at us. Does it make any sence to pay full price and

Stephen C. | Overall Experience |
Clasificación:

Ray is very personable and knowledgeable. Great customer relations person. Would use your facility again.

Morgan M. | First Impressions |
Clasificación:

Very friendly staff and very clean especially the restrooms!

Bob L. | Overall Experience |
Clasificación:

Ray, the manger, is equal to or better than any other customer service individual I have ever had the great experience of working with. He is courteous, thoughtful and a tremendous asset for U Haul.

Jim W. | Overall Experience |
Clasificación:

Great

Tracy N. | First Impressions |
Clasificación:

I was very dissatisfied with the customer service I received. There's not enough space to explain my situation. I will hopefully not have to use your company again.

Dennis E. | First Impressions |
Clasificación:

Friendly, professional service. Nice clean facility

Katherine W. | First Impressions |
Clasificación:

Friendly and helpful

Lisa P. | First Impressions |
Clasificación:

I was on my lunch hour and happened to get the general manager, Raymond Poole. He was fast, efficient and knowledgeable.

travis e. | Overall Experience |
Clasificación:

yesssssssssssssssssssssssssss

Douglas C. | First Impressions |
Clasificación:

Staff was very friendly and helpful. Unit is clean and well lit. Door latch was a little touchy to get locked. Carts could have been a foot longer. Very good experience so far.

Brenda F. | First Impressions |
Clasificación:

Amazing employees. Had the best service I ever recall having. Will definitely use them again.

Stephen S. | First Impressions |
Clasificación:

Very easy to access your storage unit, bright, clean building. Well equipped and setup for ease of loading unloading belongings.

Jennifer J. | First Impressions |
Clasificación:

Great service, excellent security and access. Units walls just seem a little flimsy.

Charlene Z. | First Impressions |
Clasificación:

Super friendly and knowledgeable.

SHERYL R. | First Impressions |
Clasificación:

Excellent service & helpful!!

Lisa H. | Overall Experience |
Clasificación:

Will use again if the need arises

Kathy D. | First Impressions |
Clasificación:

Fast service, great price and love the first month free. Facility is very clean and secure

Alex R. | First Impressions |
Clasificación:

Clean, well lit, and super easy to rent

Jeff S. | First Impressions |
Clasificación:

Friendly, efficient staff. Clean place. Affordable rates

Elaine M. | First Impressions |
Clasificación:

Best people, ever.

Paula M. | First Impressions |
Clasificación:

Good customer service. The trainee did a great job.

Annie H. | First Impressions |
Clasificación:

Very friendly. Answered all our questions. Very clean show room and storage areas as well.

Jodie P. | First Impressions |
Clasificación:

Great service and help from Raymond. Hopefully since I'm new, he'll forgive me for not clocking out this one time 😧my bad

Krista K. | First Impressions |
Clasificación:

Fast and efficient service. Very clean storage, well lit and secure. Easy access.

Richard C. | First Impressions |
Clasificación:

Excellent customer service, very clean facilities, would definitely recommend.

Michal J. | Overall Experience |
Clasificación:

The location is absolutely amazing and the staff there is phenomenal and helpful!

Pamela R. | First Impressions |
Clasificación:

The facilities are clean and very nice. The customer service was excellent. The store manager was wonderful as was Ashley, who helped me get set up. This is my second experience and both were great.

Agrace H. | First Impressions |
Clasificación:

great staff

kyle b. | First Impressions |
Clasificación:

Staff was extremely helpful and the facility was well kept.

Damian N. | First Impressions |
Clasificación:

The facility is very clean and organized. The service is very professional and excellent. I'm very happy with my decision to do business there.

Donald G. | Overall Experience |
Clasificación:

Would recommend dealing with u-haul

Joseph C. | First Impressions |
Clasificación:

Great service

Joseph S. | First Impressions |
Clasificación:

Nice to have all the carts available for moving items into the storage locker.

Thomas S. | Reservation |
Clasificación:

Customer service was excellent, well beyond expectations. Fantastic job. Thank you.

Rachel S. | Reservation |
Clasificación:

Very helpful and knowledgeable. Excellent customer service!

Wayne B. | Reservation |
Clasificación:

Was very helpful through the reservation process

Jonathan C. | Overall Experience |
Clasificación:

Wish is was open past 5. Raymond was very helpful

Jonathan C. | Overall Experience |
Clasificación:

Raymond was extremely helpful. Great owner operator! Ashley was great too! Hours in the evening could be better for those who work standard hours(8-5)

Deb N. | Overall Experience |
Clasificación:

Not real happen with the guarantee date and than not following through on the grantee date. It was suppose to be here no later that oct. 1. I received phone call oct. 3rd saying it just got there.

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