Comentarios del cliente para U-Haul Moving & Storage of Baraboo

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Baraboo

Grado total:

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Connie J. en

Grado:

Nothing to improve. You guys are awesome!!

William C. en

Grado:

I have rented and returned equipment at this location multiple times. I have always been happy with the service I received. No more!! I rented a pickup truck and returned it the next day. When checking in the truck the employee pointed out a small scratch on the tail gate that I had not noticed. I had safe move insurance but I was charged the first $150 for the damage. I honestly can not think of anyway that the damage happened during my rental of the truck. Lesson learned, don’t just look at the pictures they offer you of the vehicle you are renting, really go over the vehicle and take your own pictures. I will not rent here again.

lorre T. en

Grado:

El cliente no dejó un comentario.

James T. en

Grado:

good experience

Morgan M. en

Grado:

Very friendly staff and very clean especially the restrooms!

Lynda V. en

Grado:

very good

Eduardo G. en

Grado:

El cliente no dejó un comentario.

Daniel B. en

Grado:

Being Sunday it seems that only 2 people were scheduled to work and 1 had not shown up, so there was only 1 person working. When I got there the equipment return line was long and my truck barely fit to allow car behind me to enter the parking lot. Inside there were around 10 people in line, though some looked to be together. The person working had anyone returning equipment drop their keys on the counter and she would check them in later, to help speed things up for everyone. She was clearly doing what she could to accommodate so many people at once when she was working alone. Still, at a corporate location there should be enough staff to accommodate the expected customers, even if the manager or assistant manager need to come in. Based on the recent push to have customers do more online and on their phones it feels to me like the goal is to be able to reduce the number of staff you have and reduce your expenses, and quality of service. I have recently had 3 rentals with U-Haul and all 3 experiences were far worse than I remember from when I used to work with U-Haul. I did work in IL for most of that and WI was only a short period while learning corporate, so maybe WI has always been this bad, but it could just be recent cost cutting. My move is done, but I would think twice and look for other options in the future after this move.

Margaret L. en

Grado:

The app was very user friendly. Would use again!

David C. en

Grado:

Very easy process.

Rita M. en

Grado:

It took 30 minutes to do the paperwork to take truck, and an hour to check out, and that was all time spent withme. No waiting in lines.

Michael G. en

Grado:

El cliente no dejó un comentario.

Daniel H. en

Grado:

Great staff

Robert L. en

Grado:

El cliente no dejó un comentario.

Jessica F. en

Grado:

OUTSTANDING staff, personable, knowledgeable & professional! An exceptional experience through & through. The bearded man at the counter was awesome.. he even got the ac going before we got in the truck on a really hot & humid day. Thank you U-Haul Baraboo!

Catherine C. en

Grado:

El cliente no dejó un comentario.

Glen L. en

Grado:

El cliente no dejó un comentario.

Paulette S. en

Grado:

El cliente no dejó un comentario.

Tomasz P. en

Grado:

El cliente no dejó un comentario.

Bob L. en

Grado:

Ray, the manger, is equal to or better than any other customer service individual I have ever had the great experience of working with. He is courteous, thoughtful and a tremendous asset for U Haul.

BEN B. en

Grado:

They were very helpful and accommodating to my situation, everyone there was super helpful and very nice.

Robert B. en

Grado:

The Customer Service, Ms. Angus, did a fantastic job. She was pleasant, helpful, knowledgeable, and friendly.

Jim W. en

Grado:

Great

William B. en

Grado:

Joeseph was great. Very good customer service! Thanks

David S. en

Grado:

We had originally reserved online. Unfortunately, that experience didn’t work very well. The manager on site was extremely helpful, ultimately handled the rental himself, and next time we will rent directly from him. He provided great service when we checked in and when we brought the pick up back. Overall, our experience was great, as it has usually been with U-Haul.

Judith S. en

Grado:

El cliente no dejó un comentario.

Tracy N. en

Grado:

I was very dissatisfied with the customer service I received. There's not enough space to explain my situation. I will hopefully not have to use your company again.

Allen C. en

Grado:

El cliente no dejó un comentario.

Daniel H. en

Grado:

Great service excellent people.

Richard B. en

Grado:

El cliente no dejó un comentario.

Chris W. en

Grado:

El cliente no dejó un comentario.

Raul F. en

Grado:

El cliente no dejó un comentario.

Manuel D. en

Grado:

El cliente no dejó un comentario.

Gerald P. en

Grado:

El cliente no dejó un comentario.

Ricky O. en

Grado:

People were rude and even customer service was terrible.

Sheryl M. en

Grado:

El cliente no dejó un comentario.

Dennis E. en

Grado:

Friendly, professional service. Nice clean facility

Katherine W. en

Grado:

Friendly and helpful

Lisa P. en

Grado:

I was on my lunch hour and happened to get the general manager, Raymond Poole. He was fast, efficient and knowledgeable.

travis e. en

Grado:

yesssssssssssssssssssssssssss

Douglas C. en

Grado:

Staff was very friendly and helpful. Unit is clean and well lit. Door latch was a little touchy to get locked. Carts could have been a foot longer. Very good experience so far.

Brenda F. en

Grado:

Amazing employees. Had the best service I ever recall having. Will definitely use them again.

Stephen S. en

Grado:

Very easy to access your storage unit, bright, clean building. Well equipped and setup for ease of loading unloading belongings.

Jennifer J. en

Grado:

Great service, excellent security and access. Units walls just seem a little flimsy.

Charlene Z. en

Grado:

Super friendly and knowledgeable.

SHERYL R. en

Grado:

Excellent service & helpful!!

Lisa H. en

Grado:

Will use again if the need arises

Kathy D. en

Grado:

Fast service, great price and love the first month free. Facility is very clean and secure

Alex R. en

Grado:

Clean, well lit, and super easy to rent

Jeff S. en

Grado:

Friendly, efficient staff. Clean place. Affordable rates

Elaine M. en

Grado:

Best people, ever.

Paula M. en

Grado:

Good customer service. The trainee did a great job.

Annie H. en

Grado:

Very friendly. Answered all our questions. Very clean show room and storage areas as well.

Jodie P. en

Grado:

Great service and help from Raymond. Hopefully since I'm new, he'll forgive me for not clocking out this one time 😧my bad

Krista K. en

Grado:

Fast and efficient service. Very clean storage, well lit and secure. Easy access.

Richard C. en

Grado:

Excellent customer service, very clean facilities, would definitely recommend.

Michal J. en

Grado:

The location is absolutely amazing and the staff there is phenomenal and helpful!

Pamela R. en

Grado:

The facilities are clean and very nice. The customer service was excellent. The store manager was wonderful as was Ashley, who helped me get set up. This is my second experience and both were great.

Agrace H. en

Grado:

great staff

kyle b. en

Grado:

Staff was extremely helpful and the facility was well kept.

Damian N. en

Grado:

The facility is very clean and organized. The service is very professional and excellent. I'm very happy with my decision to do business there.

Donald G. en

Grado:

Would recommend dealing with u-haul

Joseph C. en

Grado:

Great service

Joseph S. en

Grado:

Nice to have all the carts available for moving items into the storage locker.

Thomas S. en

Grado:

Customer service was excellent, well beyond expectations. Fantastic job. Thank you.

Rachel S. en

Grado:

Very helpful and knowledgeable. Excellent customer service!

Wayne B. en

Grado:

Was very helpful through the reservation process

Jonathan C. en

Grado:

Wish is was open past 5. Raymond was very helpful

Jonathan C. en

Grado:

Raymond was extremely helpful. Great owner operator! Ashley was great too! Hours in the evening could be better for those who work standard hours(8-5)

Deb N. en

Grado:

Not real happen with the guarantee date and than not following through on the grantee date. It was suppose to be here no later that oct. 1. I received phone call oct. 3rd saying it just got there.