Also super quick and no problems at all. Great return experience.
Joel HCustomer Reviews for U-Haul Moving & Storage of Baraboo
Testimonials From Recent Customers
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Ray and his staff for welcoming and helpful. Very organized process but lengthy, probably because I was exhausted. I like the setup. Not too stressful for a senior citizen. Very convenient because it was my destination city.
Patricia M | First ImpressionsI used the app. It was easy and straightforward. Upon arrival the staff was fast, friendly, helpful and knowledgeable. This was the quickest, easiest rental I've ever had. Upon return I was greeted also before I got out of the truck. Again, fast, friendly and helpful. Great guys to work with. Clean, organized and well stocked store. Excellent experience.
Eric JRaymond was very kind and helpful.
TAMMY K | First ImpressionsEverything was great except 2 price increases in a year. Will use again if need storage.
Teresa L | Overall ExperienceThe people there were very nice and helpful !!!!!!!
BRIGIT CNada
MARK RAll of the staff were extremely helpful and pleasant. The.store manager Ray went above and beyond on more than one occasion. Baraboo UHaul is the best all around storage and rental place I've ever encountered.
ted h | Overall ExperienceStaff was friendly, respectful and kind. They were happy to answer questions I had. They explained everything regarding the rental of the vehicle, self-service, offering storage options if needed, additional materials, movers, etc. I am a repeat customer having rented from U-haul multiple times over the years. I would say that the Baraboo U-Haul staff are the best encounter with U-Haul I have ever had across multiple locations. Gracias.
CHRISTIAN JYou stole more than 60 USD from me just because your application to return the truck didn't work.
BRAYAN AMore clear on what was needed at drop off when picking up the vehicle.
Andrea LThe staff were polite and helpful. Thank You
JASON SGreat service, per usual! Pick up and check-in was quick, trailer was very clean, and the staff is always friendly and helpful.
JODI FYou all do a great job. Keep it up. Thanks for a smooth rental. Sunday morning right when you opened.
Jay MThe guy in the Office was FANTASTIC Super helpful, knowledgeable, and personable Actually stayed after hours to help me remove the hitch Any rentals I need will be done at this location for the foreseeable future
JERRY NAgents were both friendly and quick. Easy pickup and return
MICHAEL PRequiring a secondary contact other than my wife is ridiculous. Seems like you're trolling for new customers. Not a good look.
mark nI was treated very well and welcomed. Keep up the good work! Dealing with the public can be 'interesting'...and you were so kind and helpful!! Thank you!
MARY SThanks for your great help! Kaitlyn was wonderful!
RENEE SI can see no room for improvement. My experience was really great.
BRYAN MThe two people I worked with were very nice and helpful. I was very pleased. And, I will be returning Monday---if it does not rain!!
MARY SEverybody is so nice and helpful. I love this location
Tammera SGreat experience and the staff was excellent .
Michael HWould rate it higher had there not been such a long delay at the counter due supposedly to a computer server break down.
Susan CThe establishment was not busy when I rented nor when I returned. People were helpful and pleasant.
BRUCE MI reserved the truck for two days and we finished in one. When I returned it after hours I had some issues with trying to get the app to download and figuring out how to get logged in but all in all I think with the help of one of your phone reps I got everything taken care of correctly. So I would say it was a good experience
BRIAN MThis place was very efficient and had good communication.
Jay MExcellent service! Ray had our truck warmed up and all of the snow and ice cleaned off before we arrived to pick up. Drop off was super quick and easy. Everyone here is always very helpful and friendly.
JODI Fthe person working at the baraboo office was extremely helpful
NATALIE MWe moved back to Baraboo after being gone for almost 10 years. We were very suprized to see what had happened to the old Kmart store. It is what exactlly Baraboo needed. We needed a short term small storage unit with easy access with a clean facility. we found all of this at the Baraboo U-HAUL I found the staff very helpful, and professional. Great job U-Haul. Love the APP!
GARY D | Overall ExperienceEl
LILA B | Overall ExperienceNothing.Please keep your fair prices!!!!!
JAMES FShould be trailers in Reedsburg.... we make multi trips to baraboo just to pick up and return,,, Computers seem down often and takes forever to check in and out, STAFF ARE GREAT WONDERFUL!! Orders even with phone call the night before our pickup still did not have request.
KEVIN KVery friendly and helpful. Nice guys to be with
WILLIAM SThere was a extra charge for not reason. In a way of 30 miles, a extra charge for $14. Doesn't make sense.
Juan FRaymond was friendly and helpful during a stressful moving situation. Even though the computer reservation I made was having technical problems when I arrived to pick up the truck Raymond worked with me to get things straightened out.
John DOne of the contacts was very helpful and friendly, another one was a grouch...maybe just a bad day form him? Otherwise very well done.
Marv HCan't really think of anything. Truck was practically new. Added bonus was that the folks at the pick up location had the truck nice and when I arrived in -20 below.
ROBIN YIt'd be nice if Uhaul offered a "short run rate" for under 4hrs.
PAULA BMy biggest disappointment is never being able to get a trailer or truck in town. I live in Lodi.
BRIAN BThe gentleman that took care of me was very professional and knowledgeable of what I needed. Was also very pleasant and kind hearted.
Tamra M | First ImpressionsNothing.
Samantha WQuick drop off.
KATHARINE SFix your return policy
DAVID TWhen we arrived to drop the truck off the person came out to greet us and check the vehicle in. She listened to and took note of the poor condition that I had received the truck in, broken mirror and bad windshield wipers. She provided great customer service, very concerned about safety and the customer.
louis rthe staff was good but the equiptment was bad it cost me almost $100 in fuel to make it to my location, when i did arrive i found parts of my furniture soaked from a leak somewhere on the roof of the truck. I would like someone to reach out to me asap
CORNELIUS WGreat team, friendly and professional.
CHARLES LCharges me 95 then I got receipt checked my bank and they took 216 and 120 from my account this is fraud and if don’t fix I’m reporting it to a lawyer
RYAN HPoner instrucciones para la hora de llegada
Jefferson JSuper helpful, great experience!!!
lynn KBrakes were a little hard didn't feel like much stopping power with them . Other than that was great thanks
CHASE YFantastic experience! Pick up was quick and easy, and Josh was exceptionally helpful when returning the truck. Highly, highly recommend this location.
JODI FStill would be there if I didn't get sick earlier this year and fell behind
Pauline H | Overall ExperienceVery professional and friendly
TERRENCE T | First ImpressionsWill use this facility in the future for our storage needs.
John R | Overall ExperienceCommunity areas need to be cleaned more regularly and it was weird how there was carpet in weird shapes on the ground, it made it hard for transporting stuff sometimes with all of the bumps between tile and carpet. The facility also could use cleaned more and employees could use a little bit better training and professionalism.
GRANT B | Overall ExperienceStorage unit had rodents.
Christine S | Overall Experiencemostly clean most of the time.
Debra K | Overall ExperienceWas there for 2 years. Never had any problems. Friendly staff clean facilitie. Easy access. Helped me with my moving process. Responds quickly answered all my question's. Good prices. Definitely would recommend uhaul in baraboo.
Heather O | Overall ExperienceVery pleasant experience
LILA B | First ImpressionsI highly recommend uhaul storage and truck rentals
LILA B | Overall ExperienceRay ray is the best
JAEHYUNG C | Online Move InGreat customer service and staff.
Eugene F | Overall ExperienceI had lots of interactions with office staff members outside of my storage unit, and every experience has been helpful and pleasant. I really can't say that about all businesses that I frequent. I've just been impressed about the quality of the staff. Professional and kind.
Martha M | Overall ExperienceVery friendly and helpful staff
Daniel S | Online Move InI've had my unit for the last year and a half; the entire staff was always very helpful and friendly whenever I needed any sort of account help or moving help!
mariah c | Overall ExperienceStorage hallways were very dirty. I've had a locker here for several years and it's never looked so dirty! On a positive note, the Locker was clean and staff friendly and helpful.
Debra K | First ImpressionsThis was the best storage anyone could ever have! I am so glad it was available when I needed it! Thank You so much!
Kathy L | Overall ExperienceThe entire building smells like pee and honestly it's filthy inside. I would consider replacing the carpet out of there because it's really gross. Also the area for community sharing needs to be monitored better it's often things that smell like pee, or are filthy, and it really isn't an inviting experience when you first walk in. Management otherwise is decent, the new store manager is nice, workers are helpful, etc
Emily S | Overall ExperienceOne of the coworkers was real rude to me because of the fact I cannot walk and I was going in there to cancel my storage unit and it's just a run and run out and yelled at me for park in front of his doors
PAMELA H | Overall ExperienceKeep up the friendly and helpful when need it love the d Donation place it help me out in a tight spot 😀
jennie w | Overall ExperienceEveryone is very nice and helpful
jennie w | First ImpressionsYou have some of the rudest employees I have ever met in my life and had to deal with. They're judgemental and treat people like they're piece of trash the place was filthy and uncleaned
Latisha B | Overall ExperienceYour staff was verry helpful to me and considerate and very understanding
DEBRA O | First ImpressionsDidn't realize you had to use your pin number in 2 different locations. Luckily a staff member was available to assist us.
Tamra M | Online Move InThe young lady at the service desk was very friendly and helpful. The facility appeared quite clean.
BRIAN M | First ImpressionsWhen we first started using the storage facility it was MUCH cleaner than by the time we left a few months later. Restrooms were fine throughout, though. Staff efficient and friendly.
Maria H | Overall ExperienceThere was/is trash piled near the entry door and the trash cans were running over with trash.
Eugene F | Online Move InStaff was friendly and helpful
Heather G | Overall ExperienceStaff friendly and understanding. Ashley Angus understands her role as a communicator and provides great service to her costumers. Nice to have this solid support when moving and dealing with stressful situations like moving! ¡Gracias!
MARY B | Overall ExperienceExcellent customer service experience
LORI A | First ImpressionsAppreciate patience and time to explain in detail the how to do information.
MARY B | First ImpressionsCustomer service was horrible. Walked in to rent a truck and storage unit was told none (trucks)were available. He told us to go else where. Went to the car and went online to possibly reserve one because the guy inside was completely rude and didn't even check to see if one was available and sure enough we could rent one and reserved. It went back inside and ask if there was a difference between reserving online and walkins and he stated no and proceeded to tell me that if it's after 12 they will deny any reservation and then said I will do it this one time. Today as I drove past the same trucks that were there yesterday or still there, so did he really have reservations? Who knows? Worst customer service ever
Annette D | First ImpressionsVery high security clean and friendly environment would definitely rent from again
Patrick D | Overall ExperienceKind of stinky area next to me. Smells like dirty shoes or Doritos. But everything else is good.. super convenient
Susan S | Online Move InFelt safe going in and out and that our belongings were safe. Very clean.
Howard T | Overall ExperienceDave was very helpful and loved his attention to detail when explaining the facility to us. His instructions were easy to follow and very clear. 5★ rating for him.
PAUL H | First ImpressionsVery well organized and well run store ,and good employees!
DAVID M | Overall ExperienceThe storage facility in baraboo was excellent and appreciated the indoor loading docks.
Mike V | Overall ExperienceI would really like a big shout out to Oklahoma it's a nickname I gave him he should be recognized for all his perfection
Tonya H | First ImpressionsGreat service
WILLIAM W | Overall ExperienceManager is at top of her game and keeps the Baraboo location running well. Highly recommend.
charles w | First ImpressionsMenards has better deals. Just as secure and I don't have to worry about setting off an alarm that will cost me $1300 or moving the latch on my unit too many times and setting of another alarm that cost me $50.
TRAVIS N | Overall ExperienceNice, clean facility. Close to home for me. Staff was always nice and helpful. Thankyou!!
Sharon J | Overall ExperienceI have to say the staff working were amazing and helped me out. I have one personal unit and two units to assist with homeless veterans when they get housed. Your staff is always helpful!! Tell them Thank you! Keep up the great customer service!!!
Sandra D | Overall ExperienceEven though we messed up the codes to enter the building, the owners were very nice in helping us correct the mistake. The facility is very clean and very safe. Bathrooms were also very clean. Would highly recommend them.
Howard T | Online Move InSomeone who doesnt work there acted like a rep, showed us the unit and when all the paperwork was done that was not the size of unit showed and transaction was reversed. Waste of everyone's time.
Lori B | Overall ExperienceRidiculous use of magnetic cards. Employees are rude and most are barely competent in their job. Manager of this facility is laughably idiotic.
Joshua L | Overall ExperienceI can’t get back into the building to get to my storage unit and they are charging me for 2 storage units.
Valerie L | First ImpressionsHad difficulty with website attempting to do online rent me. It did not work.
Sarah J | First ImpressionsThe staff there is always friendly and very helpful! Highly recommend the Baraboo Uhaul location!
REBECCA J | Overall ExperienceJust wanted to give a special thanks to the guy who did my checkout! He was very understanding about my situation. He made the tuff time I'm going through right now just a little bit better! So thanks to the guy who's name I don't know!
Eric C | Overall ExperienceThe guy was rude and arrogant.
Schuler B | Overall ExperienceIdk who the pastor guys name is but he helped me on multiple experience and went above and beyond. He even helped me move a dresser onto a trailer one day! Who does that?!
Laura D | Overall ExperienceLove Ashley she is the best So glad u got rid of the the other gm mr pooler or whateve his name was he scared away business
Jamie C | Overall ExperienceGreat facility. It looks like I paid on 1/31 which I'm assuming was February rent. Will that be refunded? ¡Gracias!
Nanci C | Overall ExperienceEveryone there was incredibly helpful and polite. Would absolutely recommend this facility
Patrick R | First ImpressionsThe staff was very friendly and helpful!
KRISTIN T | First ImpressionsMy favorite job ever!!!
Marranda H | Online Move InNice phicality. I ended up not need the storage but was there and thought it was well accommodated.
Shane G | Overall ExperiencePersonnel were courteous, helpful, and friendly.
FORREST B | Overall ExperienceStorage is close to my house so it's convenient.
Shane G | Online Move InBest storage place anywhere!! And the employees are top notch, so friendly, kind, helpful, and funny natured, I can't imagine going anywhere else. The Baraboo U-Haul location is the BEST!!
Tira J | Overall Experiencethanks for all the hard work that's goes into running a huge building and the maintenance that goes along with that
paul m | Overall ExperienceSimeon was very helpful in figuring out an issue with my lock. Great service and facility!
Debra L | First ImpressionsCustomer Service was excellent.
Mike V | First ImpressionsSafe, secure and clean units. Staff very friendly, knowledgeable.
Thomas A | Overall Experiencefor some reason they connected mine and my mom's accounts, the whole thing is screwed up and I am not happy about it.
Sierra B | First ImpressionsThe young woman who helped me didn't come across as very pleasant when the rental process began and gave me some rather unfriendly and uninformed answers to a couple of my questions. I'm renting the space on behalf of my son, who is now homeless, broke and trying to figure out how to get his life back on track. I did not share this with her on the front end - not really her business. But when I asked how a single, very alone homeless person would be able to meet the 2 phone number/different address requirement, she said "well, if they're homeless they couldn't afford to rent" in a very dismissive tone. I let her know that I was renting this on behalf of my son because of his situation. As a 70 y/o woman on a fixed income, I can afford $40/mo but not rental on anything liveable. We have no family anywhere else within hundreds of miles and not a lot of friends. I realize the rental storage units do have problems with people abusing the facilities, but truly, there are people out there who have SO very little, would like to hang on to at least a scrap of dignity - and replies like hers can be very hurtful. A tone of compassion rather than 'talk to the manager" would have been appreciated. She did seem to be way more helpful after I informed her of the situation, but I shouldn't have needed to do that. Otherwise, the facility itself was in very good condition and easy to use.
Maria H | First ImpressionsVery nice staff, friendly and willing to help out anyway they can.
Thomas A | First ImpressionsSuper easy
Lynn O | Online Move InThe staff at this location are extremely friendly and helpful. Highly recommend.
REBECCA J | First ImpressionsWish to say a !!!!big Thank you!!!! to the staff that was at the beck entrance cleaning the rest room. She help me check in and out properly. Again Thank you,
Tim A | Online Move InEveryone was very helpful and pleasant.
terri t | Overall ExperienceOwner has yelled at me multiple times was vary unprofessional. Had 3 units here and took my business elsewhere will not recommend to anyone
Travis S | Overall ExperienceEasy, clean, well lit, feels safe and secure. Thanks.
HEIDI H | Overall ExperienceGreat place- clean, secure, indoors, well lit, climate control, always felt safe being there, accommodating staff. Glad to be done with it for my mother's estate, but would never go anywhere else, should the need arise again.
Irmfriede S | Overall ExperienceAll personnel were friendly, helpful and cheerful at all times, and made the experience of moving less stressful. Using U-Haul Storage helped in making decisions of where to put items that were awkward to pack and store. Thank you U-Haul Storage Facility !!!
Sharon L | Overall ExperienceI would tell more people
Edward T | First ImpressionsThe paper I got says 24 hour access but its not
Angela S | Online Move InExcellent experience! Super clean facility, love the climate controlled storage for my items, Ray and staff were all amazing and providing help to what was a complicated ordeal on my end selling a house and rentals and storage needed right away. I cant thank ALL the people involved enough at Baraboo Uhaul and will highly recommend them in the future! ¡Gracias!
Janice L | Overall ExperienceInstructions were clear, facility was clean. Service was great.
Sharon L | First ImpressionsVery helpful staff. Extremely secure facility.
Nannette A | First ImpressionsI loved it! 100% recommend and would do it again. Might be inclined to used other services that they provide as well. Everyone was always friendly and helpful. I had one minor hick up moving out and they worked it out flawlessly. It was great.
mary s | Overall ExperienceStaff were friendly and helpful at the Baraboo store. I booked the storage unit on line as I wasn't aware the store provided this service. I selected a 5x10x10 unit as it said it would accommodate 1-2 bedroom apartment. I had only 1 mattress 2bedroom sets, dining table and chairs which was broken down sofa and 2 end tables, small microwave and it wouldn't fit. I had to request a larger unit which wasn't available. The staff worked we me to find an additional 5x5 unit to accommodate all my things. It was a hassle and delayed the move. More accurate advertising would be helpful. Gracias
Regina P | First ImpressionsI have used storage facilities for many years and this is by far the most professionally run outfit I've encountered. I wouldn't hesitate to recommend it to those in need of this type of service.
Ralph G | Overall ExperienceBait and switch tactic used to lure us to rent a truck with the offer of one month free rental of a storage unit. Upon check in they told us that this store doesn't opt in to that corporate promotion.
Mark C | First ImpressionsMy wife and I have had several storage lockers at the large Baraboo U-Haul facility over the years and always found the staff very helpful, friendly and responsive to our needs. In my view, organizational success is all about leadership, and GM Ray Pooler provides excellent leadership and hands-on service to their customers. I highly recommend using their services.
STAHL D | Overall ExperienceI wasn't too happy to find out the glass door for security was broke and nobody let us know nor that it's not fixed. As much as everyone is paying that should be fixed asap.
Laurie S | Overall ExperienceVery Pleased with the Staff, to the cleanliness of the facility
Greg L | First ImpressionsStaff was particularly helpful. Kudos!
Dylan R | First ImpressionsNo issues whatsoever.
jason a | Overall ExperienceGreat communication throughout the sign up process. Took very little time between reserving online and getting the confirmation info. Thanks folks.
Michael S | Online Move InHelpful staff Extremely clean facility
Mark S | Overall ExperienceI went in to the office after renting online, and the lady there was so very helpful. She explained everything to me and gave me directions and how to's. Thank you for a great experience. :)
Cheryl N | Online Move InExtremely helpful. Made the entire process seamless with outstanding customer service, amazing facilities, and all the dolly's and carts that someone would need. Reasonable prices also. Would recommend to anyone without hesitation.
Bryan L | First ImpressionsSo relieved to know my items are being kept somewhere that is well protected not just from the elements but from other people as well.
AMANDA K | Online Move InRegarding the recent storage unit rental, Ray at U-Haul and his staff were very helpful in getting me setup with a 5 x 5 unit. Everything was clearly explained to me about hours, using the security keypad, and rates,
Timothy J | Overall ExperienceI got storage unit number wrong and complained about a lock on my unit. They just politely told the correct unit number.
David S | First ImpressionsThe staff were all really friendly and helpful, and the building was kept nicely clean. If I ever need storage again, I'll be back!
Jennifer K | Overall ExperienceI am very pleased with the accommodations courtesy and pleasant To speak with the staff there
dawn f | Overall ExperienceInstructions online for initial check in could be more clear so as not to set off the alarms. Otherwise, a good ex.
Darrell C | Online Move InThe staff was very helpful in providing me with exactly what I needed to finish up my move. Not much more to say other than they were friendly, professional, and genuine. ¡Gracias!
Timothy J | First ImpressionsI may have missed the documentation on how to get in and out, but I was able to figure out to disable the alarm and then check in to access the doorway. Check in/out signage is misleading as trying to check out just said welcome authorized to enter. Enabling the alarm stated something congrats, alarm set, your checked out. So I hope everything I did was ok. Overall great experience. Even reached the general manager by phone last night as the entrance door was started by an individual to be stuck open. Following the instructions of the general manager, I re-enabled the sliding door so that it would close. Felt a little safer that way. ¡Gracias!
Christian J | Online Move InVery friendly and helpful staff ! Was a pleasure doing business with Baraboo Uhaul ! I will be back when the need reappears ! Gracias
Rex H | Overall ExperienceRay is the WORST general manager I have ever dealt with. He thinks he's God of uhaul. My car was broke into while I was there and the cameras were NOT working. Ray didn't see this as an issue because the police caught the guy the next day. He refused to accept my free month certificate stating they were full so at this time not taking them even though it was still posted in store. Then classrooms it was at his discretion. Also due to problem with my daughter who rented a unit there he restricted my access. I then cleaned out my unit and he refused to give me back my month and some of rent I was due. He claimed he didn't kick me out so therefore he didn't have to vibe me any money back. Yet my restricted access only allowed me into the unit for 30 minutes 2 times a day once I signed in. He kicked my daughter out have us limited time to get her stuff out of the unit and told me that I was on a do not rent to list due to my association with my daughter but still wouldn't refund my money for my. unit
Lynnette A | Overall ExperienceEverything was great, very helpful staff!!
Lena V | Overall ExperienceStaff was very friendly and helpful!
Joyce P | Overall ExperienceRental staff was very short with me
alfred B | First ImpressionsThis was the nicest, cleanest storage facility I have ever rented from. Great crew running it
mark p | Overall ExperienceI have zero complaints! The staff was helpful when I needed them and everything was very clean and accessible
Michael A | Overall ExperienceRestrooms in the back could probably use and update, but generally a very good experience met all my expectations.
Seth H | Overall ExperiencePlenty of carts were available to make the transfer process painless except for my sore back!
Jeffrey F | Online Move InThe self storage was great and the Baraboo personnel were courteous, efficient and professional. Very clean site. The trailer self return process was horrible. I recommend posting the process at the site instead of just saying go to the website. We had an issue with the website and after a long wait time the first person answering couldn't assist and transferred us for another hour wait for a person that was NOT helpful either. Very awful experience
Christine S | First ImpressionsExcellent service
Paul J | First ImpressionsThe storage building was well lit, very clean, just look at the floors. The staff was more than helpful. Reasonable rates as well. I endorse Uhaul in Baraboo, WI.
David B | Overall ExperienceNightmare from the jump off. I had enough when the manager told me my experience was a result of my own ignorance. I'm leaving as soon as I can
Kent K | Online Move InWe used it for only one month so not a lone enough time to give a fair critique........however, at the end the management made a near wrong RIGHT and that was kind of them......I am trusting that in the future, when in emergency situations like ours, that they will be MORE clear so that those NEAR ERRORS can be averted..........We only stored one bed for less than one month by a day and that is where the near problem came in......So, Ray, thank you for caring more for the customer AND THEIR situations and concerns than for the almighty dollar. God bless you
Dorothy V | Overall ExperienceSo easy to use. Thank you.
Teri S | Online Move InGreat helpful staff for easy rental and check out. Clean, safe and convenient location.
Charlene Z | Overall ExperienceSome of the staff members are very friendly. Then other staff members are very rude and act like you should bow down and kiss there butt cause they are better then you. I have never had a bad experience with uhaul until now I hope you guys get better staff members
Bradrick D | Overall ExperienceGreat location for me and close to my apartment Thanks so much and great staff 👍🙂
Danielle W | First ImpressionsNever had sen
Angela Z | Overall ExperienceClean and easy to use facility for storage units. I really appreciated the multiple luggage dollies! The online portion for renting a truck and storage unit at the same time was confusing causing us to spend extra time in store figuring everything out.
Emily T | Online Move InStorage was stated it could fit a 1,200 sq. foot home. I only had a small apartment to move into it so figured a 10;5" would be perfect. I had a store more things in other locations. I didn't think the price was worth how small it was.
Vaughn B | First ImpressionsVery convenient while I searched for an apartment.
Jennifer C | Overall ExperienceExcellent Staff and Facility. I rented indoor storage while working on finishing my home basement. I rented same from Your Madison West facility. Past tense for my Son and family. Both same experience.. Excellent Staff and Facility. ¡Gracias!
Robert T | Overall ExperienceGreat service! Thanks Ray!
Andrea S | First ImpressionsWhen we rented the storage unit(s) there were recycled boxes in the office area which we were able to take for our move. Very friendly and informative people - all that we spoke with.
Kevin K | First ImpressionsRay and crew are the best. Always going above and beyond. I rate them a 10+
Daniel H | Overall ExperienceThe store owner or manager Ray, wasn't a pleasant man to be around. In one visit to pay my storage fees I encountered him when approached me and said, and I quote: " Did you set off my fkng alarm?" He isn't very professional.
Angel W | Overall ExperienceStaff was super friendly and helpful!
Shane B | First ImpressionsThe staff running the fruit desk office for sales and reservations were beyond helpful and courteous. She was a breath of fresh air during this transition
Lori S | First ImpressionsHad a couple problems when signing up and moving in, as we were given the wrong unit size and number and it caused a couple problems (especially since they were getting near closing) But once the problem was solved, it was a great storage area and the guys we spoke to a couple of times after move in (to ask questions) were superb. Very friendly.
Lacinda J | Overall ExperienceVery nice staff.
Pavel L | First ImpressionsVery helpful and friendly staff. Access was convenient and controlled environment was perfect. Two thumbs up!
Diane B | Overall ExperienceThank you, Raymond😊
Sharon V | Overall ExperienceGreat facility!! Need more of them .. We will highly recommend, very satisfied with our storage rental needs. Great staff!
Corrie B | Overall Experiencethe girl who helped me was an excellent customer service agent. She knew exactly what I needed without me having to say it. Top marks ! As well as the young man who was extremely helpful and kind as well. I think you should advertise your company's accessories better so people know how efficient their move can be as well.
Erin O | First ImpressionsCongratulations of Max Growth in Baraboo, WI Staff Excellent U Haul Facility Excellent Thank You!
Robert T | First ImpressionsOverall, great facility!! However, your access control system needs an upgrade as I was never able to use my card to access the facility, I always had to use my wife's card. Luckily, we were always together.
John L | Overall ExperienceWe have had storage lockers at different times during the past 2 years and Ray and his team have always provided excellent service and support. We recently moved out-of-state and had to coordinate by phone having some furniture stored for a few months at the facility. I provided the mover's contact information to Ray to authorize the mover as an authorized user. The whole process went smoothly. I highly recommend U-Haul of Baraboo for storage and moving services.
STAHL D | Overall ExperienceThe staff was great, they constantly check to make sure that the doors are properly locked and if not they call you right away. Very polite and knowledgeable staff. Los recomiendo, son excelentes.
Sally F | Overall ExperienceI would recommend taking your stuff to another storage facility.
Jessica S | Overall ExperienceI dont know her name but whoever was working that day was really helpful
Krysta M | Online Move InThe best storage place. Will spoil you, all other storage places don't come close.
Brent H | Overall ExperienceThe only problem I had was with my key card. It would work, then it would not recognize me. Had to go to the office and have it reprogrammed several times before they got it right.
Joe P | Overall Experiencethis is the best storage facility. If I ever need storage again, it will be with U-Haul moving & storage of Baraboo.
Debra K | Overall ExperienceI rented my unit online. I went to the Uhaul office and picked up the lock and keys and access card. It was very easy. The building is very clean and easy to access. I especially like the indoor unloading/loading area. Also, the carts are very handy for moving things from your car to your unit.
Doreen H | Online Move InThank you, Ray, for all you have done for me during these trying times. I appreciate your kindness. Susan McGuiness
Kelley M | Overall ExperienceThank you! This made a very complicated transition far more manageable, than it otherwise would have been. Appreciate the availability, quality, and customer service.
Marvin J | Overall ExperienceI never even used the unit. I didn't realize the set up and how much Of a hassle it is to get to my unit in the maze. I didn't have scissors with me and I couldn't break the seal. An alarm went off because I didn't have the card I didn't know about. I will not renew my unit for next month. $60 wasted.
Charity T | Online Move InI have been treated with the utmost respect and kindness. Im very please with my experience and will recommend Uhaul to my friends and family in the future.
Dennis G | Online Move InYour staff were very helpful and friendly.
Marcia T | Overall ExperienceI've worked with UHaul Baraboo several times now and love the service they provide.
Jeff H | Overall ExperienceIf you have a website that collects the guests info, then have all the questions needed asked. It took 20 min to checkin, as there were still unasnswered info the company needed.
Jim E | First ImpressionsVery well organized and secured. I am very confident leaving my belongings there.
Thomas W | Online Move InThe man that works there all the time ,I believe he may be a manager is an employee that I would try to steal for my business. He is very helpful and has been professional . He is a good worker. Make sure you keep him. We used to have a business and hoped to have employees like him. They are few and far between.
Gary A | Overall ExperienceHad a problem with scheduling a truck. Was told we would receive a truck for 128$. Then after we got to site for pick up, the truck was 202$. Nobody likes to be lied to about there money.
Shane N | Overall ExperienceVery pleased with the storage area and store faculty in general. If a climate controlled storage area is needed, I recommend this location, very helpful and friendly staff for service.
Stephen S | Overall ExperienceYou did great up till I was told rent was due on the 30th and then I was informed because February only has 29 days it backdates, what a load of crap!!!! I had the unit cleared before noon.U-Haul also needs to prorate I just paid a full month on 2 units I won't be using, I wish I would have been thinking I would have put the locks back on the empty units. And you really need to do something about the ice in the loading area that is an acc waiting to happen.
Nicole T | Overall ExperienceIf I needed a storage unit again I would definately return. Location is great. Staff very helpful. The center is very clean. I loved being able to park in garage and not worry about weather.
Troy G | Overall ExperienceGreat service
Anthony O | First ImpressionsI felt humiliated by your company representative when applying for a storage unit. I felt the request for 3 contact ne numbers and one physical address was excessive (to the point of ridiculousness).
Nela S | First ImpressionsThe staff was very friendly and helpful. I had one of the best experience with the group of people in the Baraboo WI location.
Kristalyn K | Overall ExperienceCheck in clerk good. Reservationist terrible Didnt know her product
Cindy D | First ImpressionsGreat service! Very helpful. The convenient location is a plus. Easy to use and great security.
Leslie L | First ImpressionsEasy and fast, employee was friendly and knowledgeable
Nicole T | First ImpressionsVery good service, explanation of terms and conditions.
Patricia M | First ImpressionsI was very happy with our storage unit. It was spacious and convenient. I liked the fact that there are carts/dollies that you can use to load and unload your items. The drive in bay was very nice.
Jacqueline V | Overall ExperienceSuper easy, super fast. Happy customer.
Amy M | First ImpressionsVery friendly staff that were willing to take the time to help out. Very recommended. Nicest Uhaul building I've ever seen.
nicholas s | Overall ExperienceEveryone was friendly and they made the storage experience a good thing
richard r | First ImpressionsGreat service
Shari b | First ImpressionsSafe and convenient.
Agrace H | Overall ExperienceStaff were always polite, very clean facility. Best service I ever had!
SHERYL R | Overall ExperienceVery clean & easy to use.
camilla h | First ImpressionsI made this month payment. 4 days later i came for my stuff amd you could not give me a brake on the price. When we ask the guy just laughed at us. Does it make any sence to pay full price and
paul m | Overall ExperienceRay is very personable and knowledgeable. Great customer relations person. Would use your facility again.
Stephen C | Overall ExperienceVery friendly staff and very clean especially the restrooms!
Morgan M | First ImpressionsRay, the manger, is equal to or better than any other customer service individual I have ever had the great experience of working with. He is courteous, thoughtful and a tremendous asset for U Haul.
Robert L | Overall ExperienceGenial
Jim W | Overall ExperienceI was very dissatisfied with the customer service I received. There's not enough space to explain my situation. I will hopefully not have to use your company again.
Tracy N | First ImpressionsFriendly, professional service. Nice clean facility
Dennis E | First ImpressionsFriendly and helpful
Katherine W | First ImpressionsI was on my lunch hour and happened to get the general manager, Raymond Poole. He was fast, efficient and knowledgeable.
Lisa P | First Impressionsyesssssssssssssssssssssssssss
travis e | Overall ExperienceStaff was very friendly and helpful. Unit is clean and well lit. Door latch was a little touchy to get locked. Carts could have been a foot longer. Very good experience so far.
Douglas C | First ImpressionsAmazing employees. Had the best service I ever recall having. Will definitely use them again.
Brenda F | First ImpressionsVery easy to access your storage unit, bright, clean building. Well equipped and setup for ease of loading unloading belongings.
Stephen S | First ImpressionsGreat service, excellent security and access. Units walls just seem a little flimsy.
Jennifer J | First ImpressionsSuper friendly and knowledgeable.
Charlene Z | First ImpressionsExcellent service & helpful!!
SHERYL R | First ImpressionsWill use again if the need arises
Lisa H | Overall ExperienceFast service, great price and love the first month free. Facility is very clean and secure
Kathy D | First ImpressionsClean, well lit, and super easy to rent
Alex R | First ImpressionsFriendly, efficient staff. Clean place. Affordable rates
Jeff S | First ImpressionsBest people, ever.
Elaine M | First ImpressionsGood customer service. The trainee did a great job.
Paula M | First ImpressionsVery friendly. Answered all our questions. Very clean show room and storage areas as well.
Annie H | First ImpressionsGreat service and help from Raymond. Hopefully since I'm new, he'll forgive me for not clocking out this one time my bad
Jodie P | First ImpressionsFast and efficient service. Very clean storage, well lit and secure. Easy access.
Krista K | First ImpressionsExcellent customer service, very clean facilities, would definitely recommend.
Richard C | First ImpressionsThe location is absolutely amazing and the staff there is phenomenal and helpful!
Michal J | Overall ExperienceThe facilities are clean and very nice. The customer service was excellent. The store manager was wonderful as was Ashley, who helped me get set up. This is my second experience and both were great.
Pamela R | First Impressionsgreat staff
Agrace H | First ImpressionsStaff was extremely helpful and the facility was well kept.
kyle b | First ImpressionsThe facility is very clean and organized. The service is very professional and excellent. I'm very happy with my decision to do business there.
DAMIANCHRISTOPHER N | First ImpressionsWould recommend dealing with u-haul
Donald G | Overall ExperienceGreat service
Joseph C | First ImpressionsNice to have all the carts available for moving items into the storage locker.
Joseph S | First ImpressionsCustomer service was excellent, well beyond expectations. Fantastic job. Thank you.
Thomas S | ReservationVery helpful and knowledgeable. Excellent customer service!
Rachel S | ReservationWas very helpful through the reservation process
Wayne B | ReservationWish is was open past 5. Raymond was very helpful
Jonathan C | Overall ExperienceRaymond was extremely helpful. Great owner operator! Ashley was great too! Hours in the evening could be better for those who work standard hours(8-5)
Jonathan C | Overall ExperienceNot real happen with the guarantee date and than not following through on the grantee date. It was suppose to be here no later that oct. 1. I received phone call oct. 3rd saying it just got there.
Deb N | Overall Experience