Mgr. Arthur was extremely experienced, accomodating, and Flexible. Everything was smooth, fair, even free spring water was provided in the hottest most prolonged heat wave in mass. history. Trucks were almost always available to rent when needed!Rob D. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Ayer
Ayer, MA 01432
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 6 p. m.
- Dom.: 9 a. m. - 3 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
this was the third pick-up location for this one-way van rental. Original request was for Lowell pick-up; day before confirmation was for van pick-up in Littleton (12 miles further from our storage unit) but morning of pick-up we were told they could only give us a 10 ft truck/pick-up in Ayer - 16 MILES from our location - in the other direction. The extra travel time was an issue; the change of pick-up location in the wrong direction was an issue; the condition of the truck was problematic - no radio, no cruise control, no way to move side mirrors; shocks are shot - this isn't the UHaul experience we've had in the past and have come to expect.David J.
Arthur was very helpful and professional, would definitely recommend uhaul.Brett H. | First Impressions
Arthur is the best!Vimal N. | Overall Experience
Arthur was very kind and helpful!Anthony N.
Arthur Dulong, the manager at the above location, is exceptional. We have done business with him for many years and he has always provided the equipment we needed, on time, and in excellent condition. He is always available to provide advice, make changes to our order if needed and makes every effort to assist us in the conduct of our business. One of the top professionals I have done business with.KEITH T.
I have used other u-haul locations before, some quite good, others not so good. This location is the best!! Thanks!!Todd L. | First Impressions
Arthur, the General Manager of the facility, is truly wonderful, cooperative and very kind. He made sure we had all the help we needed. Thank you, Arthur!STEVEN L. | Overall Experience
El cliente no dejó un comentario.Dave F.
Office manager very effective and friendly!Pamala m. | Overall Experience
El cliente no dejó un comentario.Daniel M.
Very helpful and pleasant.BETTY A. | Overall Experience
I've used this location several times. No issues . . .Gary C.
Arthur was wonderful, exceptional customer service. My problems were all of my making, Uhaul and Aurther was key to solving my problems.Robert C.
Arthur is awesome! He went above and beyond to provide the best customer service! Thank you, Arthur!!Elizabeth S. | First Impressions
Arthur Dulong, (UHaul rep) was extremely helpful, professional and courteous. He is the reason I chose UHaul. If someone is going to take the time to understand my shipping/moving needs, then they've got my business. I highly recommend the Ayer Mass UHaul location.MAUREEN K.
I didn't get the name of the gentleman who was managing the office on 7/20, but he was extremely helpful and totally customer focused. There were some issues with the computer system and it wasn't accepting my information, therefore, we were unable to complete the updates and get my contract printed. This gentlemen was apologetic and diligent in his efforts to solve the technical issues - it was impressive and greatly appreciated. I have had a lot of bad experiences with vendors lately and this was such a refreshing change. ¡Gracias!John J.
Arthur Dulong is a fantastic manager with superb customer service. He has amazing experience and knowledge!!Michael A. | First Impressions
El cliente no dejó un comentario.Frank M.
The young man that helped us was fantastic. He was very knowledgeable about his business (we weren't) which really helped us a lot! He was kind, courteous and very professional. We will definitely recommend Ayer U-haul to anyone looking to rent a truck. Overall, our experience was fantastic! ¡Gracias!Donald P.
One of my shelf's broke in the container while being shippedHoussen H.
Person at location was fantastic from start to finish..(Ayer, MA).If I ever need another rental I will go back there again and again. Will recommend to anyone who needs a rental to go thereThomas A.
The best customer service I've ever experienced in Ayer location!Parrish K.
The staff member at UHaul in Ayer was absolutely outstanding. If I ever need a van again, I will return to this specific location because of the staff member.Ralf B.
You made it so easy to rent a truck, and the staff was very friendly and helpful. I will definitely use this location againJAMES B.
Arthur is always helpful, great person that goes above and beyond. highly recommend.Christopher H.
Arthur provided exceptional customer service! He made the pickup and drop off experience smooth and quick.Patrick D.
Make sure they are working with Arthur at the Ayer location.James S.
Likely to use again if necessaryDavid H. | Overall Experience
El cliente no dejó un comentario.Peter A.
El cliente no dejó un comentario.Lech D.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Lisa N. | Overall Experience
when we called to reserve the container and s\aske about availability and when it would need to be returned we were given a different time frame than when we actually picked up the truck. When we picked it up on Thursday afternoon, we were told we would have to pay for a whole 2nd day of rental because we were intending on delivering it Saturday morning. We were told it would not have to be back until 8am on sat. It had used face masks on the floor and was not clean.Daniel F.
Great place to rent.John M.
The Guy is the BEST ...Very Helpful ALWAYS & Professional !!!!Robert P.
El cliente no dejó un comentario.DAN M.
Arthur was amazing !!!John C. | First Impressions
You were very helpful just to change the unit as someone else had l477 the lady was very helpful doing and giving me a better unit . GraciasBeverly P. | First Impressions
Convienient, safe, secure, dry, Did not see rodents or droppings. Freindly workers.Robert C. | Overall Experience
Arthur wrote up our contract - he was wonderful - easy to deal with and well-informed. He answered all our questions clearly and knew his job well. I cannot think of any way to improve him or the office - the service was beyond excellent.Jason H.
My truck rental was outstanding! The pick up and drop off were great. Both the associate and the owner were efficient and very friendly.Amy S.
El cliente no dejó un comentario.Donna M.
El cliente no dejó un comentario.Patrick K.
El cliente no dejó un comentario.John M.
The attendant was very friendly and helpful and a credit to your company!Kenneth H.
Staff was very friendly and professional. There was a slight issue with my rental. They immediately communicated and resolved the issue. Great location.Amy T.
The staff was helpful and courteous.Mark G.
Customer service was excellen and a reasonable price. I would not hesitate to use them againDennis B.
I had to pull over because I was being bit by red ants. I reported this to the Ayer branch managerBecky L.
The truck smelled like cigarette smoke The office smelled the same. The truck did what I needed it to do.BRET B.
Arthur does an excellent job.Kevin B.
El cliente no dejó un comentario.Thomas D.
The staff was very nice and very helpful I wouldn't change anythingRichard D.
El cliente no dejó un comentario.Jason H.
El cliente no dejó un comentario.Christopher S.
Moble pickup app did not work but everything else was excellentRobert S.
Site employee was excellent and had everything ready to go.Thomas D.
Excellent and friendly customer service! Thanks.Peter O.
Very nice and thorough young man. Made it very easy to drop off...STEVEN A.
El cliente no dejó un comentario.Chris E.
Nothing I can think of.Linda T.
El cliente no dejó un comentario.Samuel S.
El cliente no dejó un comentario.Brian G.
El cliente no dejó un comentario.Louise R.
Best service ever! Very helpful - went above and beyond. This will be our preferred location here on out.Jennifer S.
U haul is no good anymore.Karen O.
El cliente no dejó un comentario.Paul T.
El cliente no dejó un comentario.Scott P.
El cliente no dejó un comentario.Happy P.
The location Manager was friendly and knowledgeable.Jeffrey R P.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Kevin B.
Absolutely nothing, Happy customer!!Sharon G.
El cliente no dejó un comentario.William F.
This is the best you all I've ever been to the person I took care of me was did it excellent job you would think he was the ownerRudy N.
El cliente no dejó un comentario.Stephanie W.
El cliente no dejó un comentario.Sandra M. | Overall Experience
Their office staff was helpful and friendly. I would definitely recommend them to anyone in need of extra storage.tammy p. | Overall Experience
I only moved out because I moved into a bigger place. I was between places and living with friends when I rented the storage. I now am renting my own place which is a half a house. I don't need the storage anymore. I was treated very well and I will come back if I ever need to. Thank You for your great service Stephen QuinnStephen Q. | Overall Experience
App did not work to return vehicle. Had to go to website through browser.Luis C.
The man running this location was excellent. Extremely helpful. He absolutely made the experience as seamless and easy as possible. Pleasure doing business with him.MARK L.
El cliente no dejó un comentario.Cori O. | Overall Experience
Arthur DuLong is one of the kindest human beings I have ever met. He went above and beyond to help me out I can't say enough how much I appreciate him. If I ever had a business I would definitely want Arthur to be a part of it It's nice to know that people like Arthur existMargaret D. | Overall Experience
El cliente no dejó un comentario.Michael M. | Overall Experience
Friendly staff always ready to make things easier for me.Stephen W. | Overall Experience
Author was amazing! Give him a raise.ELDRED A. | First Impressions
Arthur the manager there was simply outstanding. Best customer service I have had in any industry in a long time. He was personable, helpful, and made sure I had exactly what I needed. If I needed to rent a Uhaul again, I would come back here even if another location was closer. If there is some way Uhaul can reward him please do so. ¡Gracias de nuevo!John S.
El cliente no dejó un comentario.ROBERT P.
El cliente no dejó un comentario.Chris C. | Overall Experience
Rep was quick and helpfulkaren t. | First Impressions
I went to U-Haul yesterday. I was assigned unit D166 which did not close completely when locked. I called the Ayer phone number which bounced to an off-site operator who said she would send a message to Ayer. I wound up going back to the office and getting assigned a new unit which worked fine. This is not a "Below Average" rating for the Ayer site, but for the system set in place when there is an issue. Otherwise, the Ayer site is "Excellent!"Stephen W. | First Impressions
the guy was amazing and will be using him in near futureKYLE V.
El cliente no dejó un comentario.RAYMOND T.
El cliente no dejó un comentario.Peter O. | First Impressions
El cliente no dejó un comentario.Nicholas M. | Overall Experience
Professionally well run company that met all my storage needs. Thank you Arthur. Steve WentzellStephen W. | Overall Experience
I was using the uhaul app for pick-up and continued to have issues taking pictures of the fuel gauge and mileage. The fuel gauge was 3/4 full. The agent told he would note the 3/4 tank for return to the Ayer location. However the Ayer agent informed me it should be full upon return not 3/4. I was charged $40.85 for the difference. I called to dispute the the $40.85 and the customer service agent told me she needed proof from a cell phone pic which i did not have since the app was useless. She informed me the truck had 7/8 tank so i would receive a $20 credit. So it cost me $20.85 because the agent mislead me and the app malfunctioned.PAUL L.
UHaul has helped make the move so much easier. Arthur Dulong is an excellent agent and was very helpful. Thank you so much for removing the stress from our logistics planning for our move.HEATHERREBECCA C.
El cliente no dejó un comentario.CHRISTOPHER S.
Arthur is professional, knowledgeable, and pleasant to work with.Charles S. | First Impressions
El cliente no dejó un comentario.PAUL C.
Arthur is amazing and so helpful! Wish all my customer service interactions were like that! Thank you Arthur!!!!ashley H.
After many disappointing experiences with U-Haul in the past years, this was by far the smoothest and most satisfying U-haul experience I've ever had and it was all because of the staffing at this location.CRISTOFOR C.
The uhaul personnel were very helpful and friendly!MICHAEL K.
El cliente no dejó un comentario.Wilbur S. | Overall Experience
Friendly and pleasant service. Professional but very understanding, would definitely recommend.benjamin F.
El cliente no dejó un comentario.MELANIE Z.
El cliente no dejó un comentario.Happy P.
El cliente no dejó un comentario.Mark W.
Both staff members I interacted with (Arthur and Aaron) were very friendly and helpful. Minor issue with unit was some sand packed in corners which made shutting door flush with concrete difficult. Was able to sweep/scrape with small broom I happened to have and then close.JOAN S. | First Impressions
El cliente no dejó un comentario.Kurt F. | Overall Experience
El cliente no dejó un comentario.Hayden S. | Overall Experience
Amazing staff super friendly and helpful. Aaron and Arthur are both amazing!Samantha C. | Overall Experience
Great place and service.robert j. | First Impressions
I really appreciate the easy access using the PIN code because I didn't always have with me. My storage room was always dry, rodent and insect free.STANLEY R. | Overall Experience
El cliente no dejó un comentario.Heather O. | First Impressions
The service was beyond expectation.Stephen Q. | First Impressions
Aaron was very helpful, pleasant and quick to check in our truck rental and storage unit. We would recommend the Ayer location to anyone!JON P.
Extraordinario servicio al clienteROCKY H.
El cliente no dejó un comentario.Jaime M.
El cliente no dejó un comentario.Jemme S.
Very professional and thorough.James B.
Very helpful gentleman---happy to do business with!Donald W.
Hard working guy their,really helps out.Katherine S.
El cliente no dejó un comentario.CHRISTOPHER A.
Arthur & Matt were great!DENISE B.
El cliente no dejó un comentario.Marcclyve P.
El cliente no dejó un comentario.Stephen W. | First Impressions
El cliente no dejó un comentario.Penny F. | Overall Experience
Arthur Dulong was simply amazing!! So helpful thru my whole process! Would recommend anyone to go to that uhaul location!Patricia V. | Overall Experience
The only "issue" was in doing the online check in for the van at the end of the night. The location services were not working and I was charged a $20 fee. I emailed the location to have this removed but have not heard back. Please reconsider your after hours check in process - it's absurd for cellular "location services" to have to identify you location. If people can't figure out if they're returning their can to the right location, they have bigger problems.Amanda D.
The worker at the desk was pleasant and courteous and we only had a very small amount of stuff to move locally and thankfully that was all as the truck had mechanical issues and was leaking coolant from the engine and close to overheatingCOURTNEY G.
Great customer service Simple, efficient transactionCarl B.
And thank you very much once again thank you U-Haul for being there when needed and attendant who took care of me thank youGEORGE V. | First Impressions
Excellent Service by the manager , I would recommend him & the company in Ayer , MaRobert P.
Front-line employees should wear masks.Victoria G.
El cliente no dejó un comentario.Tomasz D.
Arthur went way above expectation. He did a great job securing and handling of our 3 U-boxes. During hot/humid days, loading our storage unit,he gave us bottles of water. Arthur is very friendly and helpful. Thank you Arthur!! Bruce & LindaBRUCE M. | Overall Experience
El cliente no dejó un comentario.Dennis B. | Overall Experience
El cliente no dejó un comentario.JOSUE R. | Overall Experience
This was the best customer service experience I have had for a very long time. The manager I dealt with was absolutely outstanding. Helpful, informative, polite and friendly. I will be using this location any time I ever need this kind of service.Anthony H.
Mr. Dulong was fantastic. He was professional, friendly, efficient, and knowledgeable. He really makes U-Haul look good.William F.
Arthur is awesome!Joshua C.
El cliente no dejó un comentario.NICHOLAS F. | First Impressions
Excellent serviceâ€”prompt and friendly.Stuart M.
Staff very pleasant and helpful !Pamala m. | First Impressions
Arthur who runs the place is the bestRussell A. | Overall Experience
Arthur and his staff are always very helpful and accommodating. I would recommend Ayer Uhaul to anyone needing a storage unit. I can't say enough nice things about Arthur, he's a pleasure to work with.Brittany A. | Overall Experience
El cliente no dejó un comentario.MARTHA N. | First Impressions
Arthur Dulong was a life saver! On Thursday, we were mid-move using Pods and ran out of room, and needed to close on our house sale Friday. Friday morning, Arthur found us three 5x10 storage units and a 10ft box truck to allow us to empty the house in time. Without his extra effort, we would have had to delay closing by a week due to the holiday weekend.Lucien G. | First Impressions
Arthur was incredibly pleasant and helpful throughout the period that I was renting a unit there. If and when I need a storage unit again in the area, I'll be a return customer. ¡Gracias!Jennie D. | Overall Experience
El cliente no dejó un comentario.Pat K. | Overall Experience
very helpful and freindly staff would definitly use again. GraciasKen G. | Overall Experience
The staff knew the business really well and was friendly and very helpful. We were so impressed.Nai Lin C. | First Impressions
I cannot say enough good things about Arthur Dulong. He was enormously helpful in many ways, his knowledge of this business and HOW to treat a customer is impressive. THATS how you create good word of mouth and draw new clients and maintain a loyal base. He should teach a class on customer service.Arlie S. | First Impressions
El cliente no dejó un comentario.Bridget B. | Overall Experience
Amazing customer service from Arthur!Samantha C. | First Impressions
Great customer service.BRUCE M. | First Impressions
Staff is always knowledgeable, friendly and prompt.Penny F. | First Impressions
Arthur Dulong deserves all the accolades. He consistently went above and beyond to help us both with our move in, and our move out, of Massachusetts. From arranging for us to have access to our U-boxes to mitigating leaking in our unit, Mr. Dulong handled our needs and concerns with the utmost professionalism and courtesy. When we realized we were going to be moving out of MA, he was most helpful both in terms of acquiring U-boxes on short notice as well as facilitating our quick move out of our unit. Throughout this stressful move, Mr. Dulong was a pleasure to work with and truly went out of his way to help us in any way possible.Janine S. | Overall Experience
The guy that runs the uhaul is outstanding.Russell A. | First Impressions
El cliente no dejó un comentario.DAVID P. | First Impressions
El cliente no dejó un comentario.Patricia M. | Overall Experience
El cliente no dejó un comentario.John S. | Overall Experience
Arthur was fantastic!Everett K. | First Impressions
Arthur DuLong Was great we have been customer at this site for many years and the last year with Arthur had been the best Thank you Will BergmannWilliam B. | Overall Experience
El cliente no dejó un comentario.ANDREW A. | First Impressions
Our stuff came out the way it went in. What more could you ask?Dianne W. | Overall Experience
The guys who help me was cool and respectful and he looks for way to help u out I RecommendJOSUE R. | First Impressions
El cliente no dejó un comentario.Ivan M. | Overall Experience
El cliente no dejó un comentario.Henry F. | Overall Experience
El cliente no dejó un comentario.Theresa Z. | First Impressions
El cliente no dejó un comentario.Pat K. | First Impressions
El cliente no dejó un comentario.Eduard J. | First Impressions
Probably the nicest “salesperson “ I’ve ever dealt with.Windy S. | First Impressions
The manager of this business has great customer service skills.Mary M. | Overall Experience
Arthur is GREAT!!CHRISTOPHER L. | Overall Experience
Doors are ruff. Weather looks like it will age storage productGeorge B. | First Impressions
love it, I would consider to have more buiness with U-hualJunchi P. | First Impressions
Arthur was extremely helpful.Malcolm C. | First Impressions
El cliente no dejó un comentario.Rick G. | Overall Experience
El cliente no dejó un comentario.Leon K. | Overall Experience
Arthur was great, extremely helpful!!DAVID B. | First Impressions
El cliente no dejó un comentario.william r. | Overall Experience
El cliente no dejó un comentario.Rachel E M. | First Impressions
Arthur went above and beyond to be helpful. The unit we had was the perfect size, located for easy access. I would highly recommend them for your storage needs.Jackie E. | Overall Experience
The rental unit was not 'broom clean' obviously not swept out recently and the bait unit looked old. The door was extremely difficult to open and close, it may even be damaged or 'off the track'. I will be asking for assistance when I return. UNIT C 84Delia W. | First Impressions
El cliente no dejó un comentario.Eileen O. | First Impressions
El cliente no dejó un comentario.Richard P. | Overall Experience
El cliente no dejó un comentario.Tanya B. | Online Move In
I have been there for many years. Aurther Dulong has been an Exceptionable person to deal with. Good people. Just don't try to think you could pull the wool over his eyes. Keep in touch. He will work with youMichael F. | First Impressions
El cliente no dejó un comentario.Kathleen W. | First Impressions
Found the manager very nice helpful and pleasant I don’t think you get a nicer person to run your facilityLINDA C. | First Impressions
El cliente no dejó un comentario.Patrick K. | Overall Experience
El cliente no dejó un comentario.Henry F. | First Impressions
Arthur was wonderful kind and knowledgeable with all of itShirley A. | Overall Experience
I booked the unit online. When I arrived, I used the access code to enter the facility but when I arrived at the unit, there was already a lock on the unit that I was supposed to be renting. Because I was moving in after hours there was no on to contact to remedy the situation. I therefore had to rent a unit at another facility farther away, incurring additional mileage charges for the truck I was renting. The manager has since credited my account (pending).E H. | Online Move In
Arthur and his staff members are truly EXCELLENT at their jobs and have cleaned up the Ayer UHaul location significantly. They addressed all my issues promptly, were easy to get in touch with and are all pleasant and friendly to customers. They provide 5 star customer service! Thank you for all your help!AUBREY K. | Overall Experience
Very friendly staff, very helpful in the office and then showing us how the locking systems work.Perry G. | First Impressions
El cliente no dejó un comentario.william r. | First Impressions
El cliente no dejó un comentario.Lilly H. | First Impressions
Arthur took good care of us.Dianne W. | First Impressions
El cliente no dejó un comentario.DAVID P. | Overall Experience
Great service.Earle Y. | First Impressions
I was very pleased with the staff and storage space it was secure, clean, and convenient . I would use and recommend this place again. Thank you, U-Haul of Ayer. Respectfully, CoreyCOREY D. | Overall Experience
Sold my unit on accident and have done nothing to rectify it or pay us anything for the money they made from a completely paid up unitIesha W. | Overall Experience
El cliente no dejó un comentario.Mark I. | First Impressions
El cliente no dejó un comentario.Marilyn D. | Overall Experience
Arthur was great to work with. Even while having systems issues he was professional and calm. Helped sort out a solution and got me on my way. Reached out when everything was completed and the corporate computer issue was solved.Jeff C. | First Impressions
We had a very good experience with the worker there when we came to rent a unit. He went out of his way to help us with a problem. Thank you! Great customer service is always appreciated and remembered.Carole R. | First Impressions
Fabulous office staff. Was super helpful, polite, and went above and beyond to make this a great experience.Kim D. | Overall Experience
Arthur and the guys at Ayer location were great and I would recommend to any friend.James H. | First Impressions
I never had to really interact with staff, as I was just renting a storage unit for some belongings that I didn't have space for at home. When I did interact with staff, they were always friendly and helpful. I no longer needed the unit, but if I ever find myself needing another, I'll be back.KAYLA C. | Overall Experience
Arthur was absolutely amazing to work with. He was professional, courteous and his excellent customer service skills above the rest! That was truly appreciated. Thanks againMarie D. | Overall Experience
El cliente no dejó un comentario.Jenna M. | Online Move In
El cliente no dejó un comentario.Michael K. | First Impressions
This was by far the best experience I've ever had at any store I've even been to . I'm 37 years old and have traveled the country and used Uhaul a lot over the year but this was not only the best experience at a Uhaul it was the best of any store I've been to. Both Doug and Arthur are the most helpful and polite people I've run into. Bent over backwards to help me out in a very difficult time. Thank you to them . You guys need to take care of them in anyway you can .SETH F. | First Impressions
The service man was very personable and helpful. He knows his job and did it very well taking me through every step making sure I understood all the steps to access my unitKenneth G. | First Impressions
Because it is outside, people should be encouraged to cover their items with a tarp. Everything got covered in thick spider webs and pollen. Everyone in the office was wonderful and so helpful!Kathryn H. | Overall Experience
Great storage unit and great location! If we deploy again from here will definitely use you guys again!TREVA B. | Overall Experience
El cliente no dejó un comentario.LANCE F. | Overall Experience
El cliente no dejó un comentario.Mary M. | First Impressions
El cliente no dejó un comentario.James C. | First Impressions
The staff was always prompt and professional.Jeffrey D. | Overall Experience
El cliente no dejó un comentario.Thy C. | Overall Experience