Arthur Dulong, General Manager in Ayer, MA was exceptional. He was very professional as well as very helpful. Great guy to deal with.
Ramachandran C. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Ayer
Testimonials From Recent Customers
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The customer service was extraordinary. They made renting a vehicle easy and pleasant. I will definitely use this location for future rentals
JAMES B.The vehicle was mostly clean but VERY dusty (I have asthma which is why I noticed). I also had a very hard time getting a vehicle due to short notice by voice message (the afternoon before my big move) that my reservation was not available. This led me to have to get a two way vehicle instead of one and afterward having to buy another way to my location (across states) making this entire situation extremely inconvenient and time consuming. 3/10
Nia C.Arthur DuLong was extremely helpful with selecting the right vehicle for my job. Highly recommend the Ayer, MA Uhaul location
MAUREEN K.Mgr. Arthur was extremely experienced, accomodating, and Flexible. Everything was smooth, fair, even free spring water was provided in the hottest most prolonged heat wave in mass. history. Trucks were almost always available to rent when needed!
Rob D. | Overall Experiencethis was the third pick-up location for this one-way van rental. Original request was for Lowell pick-up; day before confirmation was for van pick-up in Littleton (12 miles further from our storage unit) but morning of pick-up we were told they could only give us a 10 ft truck/pick-up in Ayer - 16 MILES from our location - in the other direction. The extra travel time was an issue; the change of pick-up location in the wrong direction was an issue; the condition of the truck was problematic - no radio, no cruise control, no way to move side mirrors; shocks are shot - this isn't the UHaul experience we've had in the past and have come to expect.
David J.Arthur was very helpful and professional, would definitely recommend uhaul.
Brett H. | First ImpressionsArthur is the best!
Vimal N. | Overall ExperienceArthur was very kind and helpful!
Anthony N.Arthur Dulong, the manager at the above location, is exceptional. We have done business with him for many years and he has always provided the equipment we needed, on time, and in excellent condition. He is always available to provide advice, make changes to our order if needed and makes every effort to assist us in the conduct of our business. One of the top professionals I have done business with.
KEITH T.I have used other u-haul locations before, some quite good, others not so good. This location is the best!! Thanks!!
Todd L. | First ImpressionsArthur, the General Manager of the facility, is truly wonderful, cooperative and very kind. He made sure we had all the help we needed. Thank you, Arthur!
STEVEN L. | Overall ExperienceOffice manager very effective and friendly!
Pamala m. | Overall ExperienceVery helpful and pleasant.
BETTY A. | Overall ExperienceI've used this location several times. No issues . . .
Gary C.Arthur was wonderful, exceptional customer service. My problems were all of my making, Uhaul and Aurther was key to solving my problems.
Robert C.Arthur is awesome! He went above and beyond to provide the best customer service! Thank you, Arthur!!
Elizabeth S. | First ImpressionsArthur Dulong, (UHaul rep) was extremely helpful, professional and courteous. He is the reason I chose UHaul. If someone is going to take the time to understand my shipping/moving needs, then they've got my business. I highly recommend the Ayer Mass UHaul location.
MAUREEN K.I didn't get the name of the gentleman who was managing the office on 7/20, but he was extremely helpful and totally customer focused. There were some issues with the computer system and it wasn't accepting my information, therefore, we were unable to complete the updates and get my contract printed. This gentlemen was apologetic and diligent in his efforts to solve the technical issues - it was impressive and greatly appreciated. I have had a lot of bad experiences with vendors lately and this was such a refreshing change. ¡Gracias!
John J.Arthur Dulong is a fantastic manager with superb customer service. He has amazing experience and knowledge!!
Michael A. | First ImpressionsThe young man that helped us was fantastic. He was very knowledgeable about his business (we weren't) which really helped us a lot! He was kind, courteous and very professional. We will definitely recommend Ayer U-haul to anyone looking to rent a truck. Overall, our experience was fantastic! ¡Gracias!
Donald P.One of my shelf's broke in the container while being shipped
Houssen H.Person at location was fantastic from start to finish..(Ayer, MA).If I ever need another rental I will go back there again and again. Will recommend to anyone who needs a rental to go there
Thomas A.The best customer service I've ever experienced in Ayer location!
Parrish K.The staff member at UHaul in Ayer was absolutely outstanding. If I ever need a van again, I will return to this specific location because of the staff member.
Ralf B.You made it so easy to rent a truck, and the staff was very friendly and helpful. I will definitely use this location again
JAMES B.Arthur is always helpful, great person that goes above and beyond. highly recommend.
Christopher H.Arthur provided exceptional customer service! He made the pickup and drop off experience smooth and quick.
Patrick D.Make sure they are working with Arthur at the Ayer location.
James S.Likely to use again if necessary
David H. | Overall Experiencewhen we called to reserve the container and s\aske about availability and when it would need to be returned we were given a different time frame than when we actually picked up the truck. When we picked it up on Thursday afternoon, we were told we would have to pay for a whole 2nd day of rental because we were intending on delivering it Saturday morning. We were told it would not have to be back until 8am on sat. It had used face masks on the floor and was not clean.
Daniel F.Great place to rent.
John M.The Guy is the BEST ...Very Helpful ALWAYS & Professional !!!!
Robert P.Arthur was amazing !!!
John C. | First ImpressionsYou were very helpful just to change the unit as someone else had l477 the lady was very helpful doing and giving me a better unit . Gracias
Beverly P. | First ImpressionsConvienient, safe, secure, dry, Did not see rodents or droppings. Freindly workers.
Robert C. | Overall ExperienceArthur wrote up our contract - he was wonderful - easy to deal with and well-informed. He answered all our questions clearly and knew his job well. I cannot think of any way to improve him or the office - the service was beyond excellent.
Jason H.My truck rental was outstanding! The pick up and drop off were great. Both the associate and the owner were efficient and very friendly.
Amy S.The attendant was very friendly and helpful and a credit to your company!
Kenneth H.Staff was very friendly and professional. There was a slight issue with my rental. They immediately communicated and resolved the issue. Great location.
Amy T.The staff was helpful and courteous.
Mark G.Customer service was excellen and a reasonable price. I would not hesitate to use them again
Dennis B.I had to pull over because I was being bit by red ants. I reported this to the Ayer branch manager
Becky L.The truck smelled like cigarette smoke The office smelled the same. The truck did what I needed it to do.
BRET B.Arthur does an excellent job.
Kevin B.The staff was very nice and very helpful I wouldn't change anything
Richard D.Moble pickup app did not work but everything else was excellent
Robert S.Site employee was excellent and had everything ready to go.
Thomas D.Excellent and friendly customer service! Thanks.
Peter O.Very nice and thorough young man. Made it very easy to drop off...
STEVEN A.Nothing I can think of.
Linda T.Best service ever! Very helpful - went above and beyond. This will be our preferred location here on out.
Jennifer S.U haul is no good anymore.
Karen O.The location Manager was friendly and knowledgeable.
Jeffrey R P.Absolutely nothing, Happy customer!!
Sharon G.This is the best you all I've ever been to the person I took care of me was did it excellent job you would think he was the owner
Rudy N.Their office staff was helpful and friendly. I would definitely recommend them to anyone in need of extra storage.
tammy p. | Overall ExperienceI only moved out because I moved into a bigger place. I was between places and living with friends when I rented the storage. I now am renting my own place which is a half a house. I don't need the storage anymore. I was treated very well and I will come back if I ever need to. Thank You for your great service Stephen Quinn
Stephen Q. | Overall ExperienceApp did not work to return vehicle. Had to go to website through browser.
Luis C.The man running this location was excellent. Extremely helpful. He absolutely made the experience as seamless and easy as possible. Pleasure doing business with him.
MARK L.Arthur DuLong is one of the kindest human beings I have ever met. He went above and beyond to help me out I can't say enough how much I appreciate him. If I ever had a business I would definitely want Arthur to be a part of it It's nice to know that people like Arthur exist
Margaret D. | Overall ExperienceFriendly staff always ready to make things easier for me.
Stephen W. | Overall ExperienceAuthor was amazing! Give him a raise.
ELDRED A. | First ImpressionsArthur the manager there was simply outstanding. Best customer service I have had in any industry in a long time. He was personable, helpful, and made sure I had exactly what I needed. If I needed to rent a Uhaul again, I would come back here even if another location was closer. If there is some way Uhaul can reward him please do so. ¡Gracias de nuevo!
John S.Rep was quick and helpful
karen t. | First ImpressionsI went to U-Haul yesterday. I was assigned unit D166 which did not close completely when locked. I called the Ayer phone number which bounced to an off-site operator who said she would send a message to Ayer. I wound up going back to the office and getting assigned a new unit which worked fine. This is not a "Below Average" rating for the Ayer site, but for the system set in place when there is an issue. Otherwise, the Ayer site is "Excellent!"
Stephen W. | First Impressionsthe guy was amazing and will be using him in near future
KYLE V.Professionally well run company that met all my storage needs. Thank you Arthur. Steve Wentzell
Stephen W. | Overall ExperienceI was using the uhaul app for pick-up and continued to have issues taking pictures of the fuel gauge and mileage. The fuel gauge was 3/4 full. The agent told he would note the 3/4 tank for return to the Ayer location. However the Ayer agent informed me it should be full upon return not 3/4. I was charged $40.85 for the difference. I called to dispute the the $40.85 and the customer service agent told me she needed proof from a cell phone pic which i did not have since the app was useless. She informed me the truck had 7/8 tank so i would receive a $20 credit. So it cost me $20.85 because the agent mislead me and the app malfunctioned.
PAUL L.UHaul has helped make the move so much easier. Arthur Dulong is an excellent agent and was very helpful. Thank you so much for removing the stress from our logistics planning for our move.
HEATHERREBECCA C.Arthur is professional, knowledgeable, and pleasant to work with.
Charles S. | First ImpressionsArthur is amazing and so helpful! Wish all my customer service interactions were like that! Thank you Arthur!!!!
ashley H.After many disappointing experiences with U-Haul in the past years, this was by far the smoothest and most satisfying U-haul experience I've ever had and it was all because of the staffing at this location.
CRISTOFOR C.The uhaul personnel were very helpful and friendly!
MICHAEL K.Friendly and pleasant service. Professional but very understanding, would definitely recommend.
benjamin F.Both staff members I interacted with (Arthur and Aaron) were very friendly and helpful. Minor issue with unit was some sand packed in corners which made shutting door flush with concrete difficult. Was able to sweep/scrape with small broom I happened to have and then close.
JOAN S. | First ImpressionsAmazing staff super friendly and helpful. Aaron and Arthur are both amazing!
Samantha C. | Overall ExperienceGreat place and service.
robert j. | First ImpressionsI really appreciate the easy access using the PIN code because I didn't always have with me. My storage room was always dry, rodent and insect free.
STANLEY R. | Overall ExperienceThe service was beyond expectation.
Stephen Q. | First ImpressionsAaron was very helpful, pleasant and quick to check in our truck rental and storage unit. We would recommend the Ayer location to anyone!
JON P.Extraordinario servicio al cliente
ROCKY H.Very professional and thorough.
James B.Very helpful gentleman---happy to do business with!
Donald W.Hard working guy their,really helps out.
Katherine S.Arthur & Matt were great!
DENISE B.Arthur Dulong was simply amazing!! So helpful thru my whole process! Would recommend anyone to go to that uhaul location!
Patricia V. | Overall ExperienceThe only "issue" was in doing the online check in for the van at the end of the night. The location services were not working and I was charged a $20 fee. I emailed the location to have this removed but have not heard back. Please reconsider your after hours check in process - it's absurd for cellular "location services" to have to identify you location. If people can't figure out if they're returning their can to the right location, they have bigger problems.
Amanda D.The worker at the desk was pleasant and courteous and we only had a very small amount of stuff to move locally and thankfully that was all as the truck had mechanical issues and was leaking coolant from the engine and close to overheating
COURTNEY G.Great customer service Simple, efficient transaction
Carl B.And thank you very much once again thank you U-Haul for being there when needed and attendant who took care of me thank you
GEORGE V. | First ImpressionsExcellent Service by the manager , I would recommend him & the company in Ayer , Ma
Robert P.Front-line employees should wear masks.
Victoria G.Arthur went way above expectation. He did a great job securing and handling of our 3 U-boxes. During hot/humid days, loading our storage unit,he gave us bottles of water. Arthur is very friendly and helpful. Thank you Arthur!! Bruce & Linda
BRUCE M. | Overall ExperienceStaff very pleasant and helpful !
Pamala m. | First ImpressionsArthur who runs the place is the best
Russell A. | Overall ExperienceArthur and his staff are always very helpful and accommodating. I would recommend Ayer Uhaul to anyone needing a storage unit. I can't say enough nice things about Arthur, he's a pleasure to work with.
Brittany A. | Overall ExperienceArthur Dulong was a life saver! On Thursday, we were mid-move using Pods and ran out of room, and needed to close on our house sale Friday. Friday morning, Arthur found us three 5x10 storage units and a 10ft box truck to allow us to empty the house in time. Without his extra effort, we would have had to delay closing by a week due to the holiday weekend.
Lucien G. | First ImpressionsArthur was incredibly pleasant and helpful throughout the period that I was renting a unit there. If and when I need a storage unit again in the area, I'll be a return customer. ¡Gracias!
Jennie D. | Overall Experiencevery helpful and freindly staff would definitly use again. Gracias
Ken G. | Overall ExperienceThe staff knew the business really well and was friendly and very helpful. We were so impressed.
Nai Lin C. | First ImpressionsI cannot say enough good things about Arthur Dulong. He was enormously helpful in many ways, his knowledge of this business and HOW to treat a customer is impressive. THATS how you create good word of mouth and draw new clients and maintain a loyal base. He should teach a class on customer service.
Arlie S. | First ImpressionsAmazing customer service from Arthur!
Samantha C. | First ImpressionsGreat customer service.
BRUCE M. | First ImpressionsStaff is always knowledgeable, friendly and prompt.
Penny F. | First ImpressionsArthur Dulong deserves all the accolades. He consistently went above and beyond to help us both with our move in, and our move out, of Massachusetts. From arranging for us to have access to our U-boxes to mitigating leaking in our unit, Mr. Dulong handled our needs and concerns with the utmost professionalism and courtesy. When we realized we were going to be moving out of MA, he was most helpful both in terms of acquiring U-boxes on short notice as well as facilitating our quick move out of our unit. Throughout this stressful move, Mr. Dulong was a pleasure to work with and truly went out of his way to help us in any way possible.
Janine S. | Overall ExperienceThe guy that runs the uhaul is outstanding.
Russell A. | First ImpressionsArthur was fantastic!
Everett K. | First ImpressionsArthur DuLong Was great we have been customer at this site for many years and the last year with Arthur had been the best Thank you Will Bergmann
William B. | Overall ExperienceOur stuff came out the way it went in. What more could you ask?
Dianne W. | Overall ExperienceThe guys who help me was cool and respectful and he looks for way to help u out I Recommend
JOSUE R. | First ImpressionsProbably the nicest “salesperson “ I’ve ever dealt with.
Windy S. | First ImpressionsThe manager of this business has great customer service skills.
Mary M. | Overall ExperienceArthur is GREAT!!
CHRISTOPHER L. | Overall ExperienceDoors are ruff. Weather looks like it will age storage product
George B. | First Impressionslove it, I would consider to have more buiness with U-hual
Junchi P. | First ImpressionsArthur was extremely helpful.
Malcolm C. | First ImpressionsArthur was great, extremely helpful!!
DAVID B. | First ImpressionsArthur went above and beyond to be helpful. The unit we had was the perfect size, located for easy access. I would highly recommend them for your storage needs.
Jackie E. | Overall ExperienceThe rental unit was not 'broom clean' obviously not swept out recently and the bait unit looked old. The door was extremely difficult to open and close, it may even be damaged or 'off the track'. I will be asking for assistance when I return. UNIT C 84
Delia W. | First ImpressionsI have been there for many years. Aurther Dulong has been an Exceptionable person to deal with. Good people. Just don't try to think you could pull the wool over his eyes. Keep in touch. He will work with you
Michael F. | First ImpressionsFound the manager very nice helpful and pleasant I don’t think you get a nicer person to run your facility
LINDA C. | First ImpressionsArthur was wonderful kind and knowledgeable with all of it
Shirley A. | Overall ExperienceI booked the unit online. When I arrived, I used the access code to enter the facility but when I arrived at the unit, there was already a lock on the unit that I was supposed to be renting. Because I was moving in after hours there was no on to contact to remedy the situation. I therefore had to rent a unit at another facility farther away, incurring additional mileage charges for the truck I was renting. The manager has since credited my account (pending).
E H. | Online Move InArthur and his staff members are truly EXCELLENT at their jobs and have cleaned up the Ayer UHaul location significantly. They addressed all my issues promptly, were easy to get in touch with and are all pleasant and friendly to customers. They provide 5 star customer service! Thank you for all your help!
AUBREY K. | Overall ExperienceVery friendly staff, very helpful in the office and then showing us how the locking systems work.
Perry G. | First ImpressionsArthur took good care of us.
Dianne W. | First ImpressionsGreat service.
Earle Y. | First ImpressionsI was very pleased with the staff and storage space it was secure, clean, and convenient . I would use and recommend this place again. Thank you, U-Haul of Ayer. Respectfully, Corey
COREY D. | Overall ExperienceSold my unit on accident and have done nothing to rectify it or pay us anything for the money they made from a completely paid up unit
Iesha W. | Overall ExperienceArthur was great to work with. Even while having systems issues he was professional and calm. Helped sort out a solution and got me on my way. Reached out when everything was completed and the corporate computer issue was solved.
Jeff C. | First ImpressionsWe had a very good experience with the worker there when we came to rent a unit. He went out of his way to help us with a problem. Thank you! Great customer service is always appreciated and remembered.
Carole R. | First ImpressionsFabulous office staff. Was super helpful, polite, and went above and beyond to make this a great experience.
Kim D. | Overall ExperienceArthur and the guys at Ayer location were great and I would recommend to any friend.
James H. | First ImpressionsI never had to really interact with staff, as I was just renting a storage unit for some belongings that I didn't have space for at home. When I did interact with staff, they were always friendly and helpful. I no longer needed the unit, but if I ever find myself needing another, I'll be back.
KAYLA C. | Overall ExperienceArthur was absolutely amazing to work with. He was professional, courteous and his excellent customer service skills above the rest! That was truly appreciated. Thanks again
Marie D. | Overall ExperienceThis was by far the best experience I've ever had at any store I've even been to . I'm 37 years old and have traveled the country and used Uhaul a lot over the year but this was not only the best experience at a Uhaul it was the best of any store I've been to. Both Doug and Arthur are the most helpful and polite people I've run into. Bent over backwards to help me out in a very difficult time. Thank you to them . You guys need to take care of them in anyway you can .
SETH F. | First ImpressionsThe service man was very personable and helpful. He knows his job and did it very well taking me through every step making sure I understood all the steps to access my unit
Kenneth G. | First ImpressionsBecause it is outside, people should be encouraged to cover their items with a tarp. Everything got covered in thick spider webs and pollen. Everyone in the office was wonderful and so helpful!
Kathryn H. | Overall ExperienceGreat storage unit and great location! If we deploy again from here will definitely use you guys again!
TREVA B. | Overall ExperienceThe staff was always prompt and professional.
Jeffrey D. | Overall Experience