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Peter A.Customer Reviews for U-Haul Moving & Storage of Ayer
Testimonials From Recent Customers
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when we called to reserve the container and s\aske about availability and when it would need to be returned we were given a different time frame than when we actually picked up the truck. When we picked it up on Thursday afternoon, we were told we would have to pay for a whole 2nd day of rental because we were intending on delivering it Saturday morning. We were told it would not have to be back until 8am on sat. It had used face masks on the floor and was not clean.
Daniel F.Great place to rent.
John M.The Guy is the BEST ...Very Helpful ALWAYS & Professional !!!!
Robert P.Arthur was amazing !!!
John C. | First ImpressionsYou were very helpful just to change the unit as someone else had l477 the lady was very helpful doing and giving me a better unit . Gracias
Beverly P. | First ImpressionsConvienient, safe, secure, dry, Did not see rodents or droppings. Freindly workers.
Robert C. | Overall ExperienceArthur wrote up our contract - he was wonderful - easy to deal with and well-informed. He answered all our questions clearly and knew his job well. I cannot think of any way to improve him or the office - the service was beyond excellent.
Jason H.My truck rental was outstanding! The pick up and drop off were great. Both the associate and the owner were efficient and very friendly.
Amy S.The attendant was very friendly and helpful and a credit to your company!
Kenneth H.Staff was very friendly and professional. There was a slight issue with my rental. They immediately communicated and resolved the issue. Great location.
Amy T.The staff was helpful and courteous.
Mark G.Customer service was excellen and a reasonable price. I would not hesitate to use them again
Dennis B.I had to pull over because I was being bit by red ants. I reported this to the Ayer branch manager
Becky L.The truck smelled like cigarette smoke The office smelled the same. The truck did what I needed it to do.
BRET B.Arthur does an excellent job.
Kevin B.The staff was very nice and very helpful I wouldn't change anything
Richard D.Moble pickup app did not work but everything else was excellent
Robert S.Site employee was excellent and had everything ready to go.
Thomas D.Excellent and friendly customer service! Thanks.
Peter O.Very nice and thorough young man. Made it very easy to drop off...
STEVEN A.Nothing I can think of.
Linda T.Best service ever! Very helpful - went above and beyond. This will be our preferred location here on out.
Jennifer S.U haul is no good anymore.
Karen O.The location Manager was friendly and knowledgeable.
Jeffrey R P.Absolutely nothing, Happy customer!!
Sharon G.This is the best you all I've ever been to the person I took care of me was did it excellent job you would think he was the owner
Rudy N.Their office staff was helpful and friendly. I would definitely recommend them to anyone in need of extra storage.
tammy p. | Overall ExperienceI only moved out because I moved into a bigger place. I was between places and living with friends when I rented the storage. I now am renting my own place which is a half a house. I don't need the storage anymore. I was treated very well and I will come back if I ever need to. Thank You for your great service Stephen Quinn
Stephen Q. | Overall ExperienceApp did not work to return vehicle. Had to go to website through browser.
Luis C.The man running this location was excellent. Extremely helpful. He absolutely made the experience as seamless and easy as possible. Pleasure doing business with him.
MARK L.Arthur DuLong is one of the kindest human beings I have ever met. He went above and beyond to help me out I can't say enough how much I appreciate him. If I ever had a business I would definitely want Arthur to be a part of it It's nice to know that people like Arthur exist
Margaret D. | Overall ExperienceFriendly staff always ready to make things easier for me.
Stephen W. | Overall ExperienceAuthor was amazing! Give him a raise.
ELDRED A. | First ImpressionsArthur the manager there was simply outstanding. Best customer service I have had in any industry in a long time. He was personable, helpful, and made sure I had exactly what I needed. If I needed to rent a Uhaul again, I would come back here even if another location was closer. If there is some way Uhaul can reward him please do so. ¡Gracias de nuevo!
John S.Rep was quick and helpful
karen t. | First ImpressionsI went to U-Haul yesterday. I was assigned unit D166 which did not close completely when locked. I called the Ayer phone number which bounced to an off-site operator who said she would send a message to Ayer. I wound up going back to the office and getting assigned a new unit which worked fine. This is not a "Below Average" rating for the Ayer site, but for the system set in place when there is an issue. Otherwise, the Ayer site is "Excellent!"
Stephen W. | First Impressionsthe guy was amazing and will be using him in near future
KYLE V.Professionally well run company that met all my storage needs. Thank you Arthur. Steve Wentzell
Stephen W. | Overall ExperienceI was using the uhaul app for pick-up and continued to have issues taking pictures of the fuel gauge and mileage. The fuel gauge was 3/4 full. The agent told he would note the 3/4 tank for return to the Ayer location. However the Ayer agent informed me it should be full upon return not 3/4. I was charged $40.85 for the difference. I called to dispute the the $40.85 and the customer service agent told me she needed proof from a cell phone pic which i did not have since the app was useless. She informed me the truck had 7/8 tank so i would receive a $20 credit. So it cost me $20.85 because the agent mislead me and the app malfunctioned.
PAUL L.UHaul has helped make the move so much easier. Arthur Dulong is an excellent agent and was very helpful. Thank you so much for removing the stress from our logistics planning for our move.
HEATHERREBECCA C.Arthur is professional, knowledgeable, and pleasant to work with.
Charles S. | First ImpressionsArthur is amazing and so helpful! Wish all my customer service interactions were like that! Thank you Arthur!!!!
ashley H.After many disappointing experiences with U-Haul in the past years, this was by far the smoothest and most satisfying U-haul experience I've ever had and it was all because of the staffing at this location.
CRISTOFOR C.The uhaul personnel were very helpful and friendly!
MICHAEL K.Friendly and pleasant service. Professional but very understanding, would definitely recommend.
benjamin F.Both staff members I interacted with (Arthur and Aaron) were very friendly and helpful. Minor issue with unit was some sand packed in corners which made shutting door flush with concrete difficult. Was able to sweep/scrape with small broom I happened to have and then close.
JOAN S. | First ImpressionsAmazing staff super friendly and helpful. Aaron and Arthur are both amazing!
Samantha C. | Overall ExperienceGreat place and service.
robert j. | First ImpressionsI really appreciate the easy access using the PIN code because I didn't always have with me. My storage room was always dry, rodent and insect free.
STANLEY R. | Overall ExperienceThe service was beyond expectation.
Stephen Q. | First ImpressionsAaron was very helpful, pleasant and quick to check in our truck rental and storage unit. We would recommend the Ayer location to anyone!
JON P.Extraordinario servicio al cliente
ROCKY H.Very professional and thorough.
James B.Very helpful gentleman---happy to do business with!
Donald W.Hard working guy their,really helps out.
Katherine S.Arthur & Matt were great!
DENISE B.Arthur Dulong was simply amazing!! So helpful thru my whole process! Would recommend anyone to go to that uhaul location!
Patricia V. | Overall ExperienceThe only "issue" was in doing the online check in for the van at the end of the night. The location services were not working and I was charged a $20 fee. I emailed the location to have this removed but have not heard back. Please reconsider your after hours check in process - it's absurd for cellular "location services" to have to identify you location. If people can't figure out if they're returning their can to the right location, they have bigger problems.
Amanda D.The worker at the desk was pleasant and courteous and we only had a very small amount of stuff to move locally and thankfully that was all as the truck had mechanical issues and was leaking coolant from the engine and close to overheating
COURTNEY G.Great customer service Simple, efficient transaction
Carl B.And thank you very much once again thank you U-Haul for being there when needed and attendant who took care of me thank you
GEORGE V. | First ImpressionsExcellent Service by the manager , I would recommend him & the company in Ayer , Ma
Robert P.Front-line employees should wear masks.
Victoria G.Arthur went way above expectation. He did a great job securing and handling of our 3 U-boxes. During hot/humid days, loading our storage unit,he gave us bottles of water. Arthur is very friendly and helpful. Thank you Arthur!! Bruce & Linda
BRUCE M. | Overall ExperienceThis was the best customer service experience I have had for a very long time. The manager I dealt with was absolutely outstanding. Helpful, informative, polite and friendly. I will be using this location any time I ever need this kind of service.
Anthony H.Mr. Dulong was fantastic. He was professional, friendly, efficient, and knowledgeable. He really makes U-Haul look good.
William F.Arthur is awesome!
Joshua C.Excellent service—prompt and friendly.
Stuart M.It was last minute I needed a truck and this was available which was awesome
JOAN B.Staff very pleasant and helpful !
Pamala m. | First ImpressionsThis location had nothing to do with my complaint other than to charge me the extra day.
Geoffrey J.The manager Arthur Dulong was excellent! Helpful, efficient, and friendly. He should be in charge of training ALL your employees!
Herbert B.The vans are not always as clean as they could be but the service is excellent
Jason S.Arthur who runs the place is the best
Russell A. | Overall ExperienceArthur and his staff are always very helpful and accommodating. I would recommend Ayer Uhaul to anyone needing a storage unit. I can't say enough nice things about Arthur, he's a pleasure to work with.
Brittany A. | Overall ExperienceYour team great in supplying me with my needs. I would highly recommend this location to all. Thanks again.
David W.Arthur Dulong was a life saver! On Thursday, we were mid-move using Pods and ran out of room, and needed to close on our house sale Friday. Friday morning, Arthur found us three 5x10 storage units and a 10ft box truck to allow us to empty the house in time. Without his extra effort, we would have had to delay closing by a week due to the holiday weekend.
Lucien G. | First ImpressionsArthur was incredibly pleasant and helpful throughout the period that I was renting a unit there. If and when I need a storage unit again in the area, I'll be a return customer. ¡Gracias!
Jennie D. | Overall ExperienceNothing - I had an outstanding experience and the staff was awesome at filling my needs short notice.
MARCUS S.very helpful and freindly staff would definitly use again. Gracias
Ken G. | Overall ExperienceTruck not checked before I picked it up. Had 3 of the last customer's furniture pads, a dolley (not ordered) and some trash. Please check/clear out the back. I also ordered 6 Furniture pads that were not there.
Philip W.The staff knew the business really well and was friendly and very helpful. We were so impressed.
Nai Lin C. | First ImpressionsWow! What an amazing experience. I was so pleased with the customer service and attentiveness was above and beyond. I'm so terrible with names, but I believe it was Arthur (a younger guy) whom we dealt with. So polite and knowledgeable. My experiences with U-Haul in the past haven't been the most amazing. But at your location… you have a good core of people! Thanks !!
Peter N.I cannot say enough good things about Arthur Dulong. He was enormously helpful in many ways, his knowledge of this business and HOW to treat a customer is impressive. THATS how you create good word of mouth and draw new clients and maintain a loyal base. He should teach a class on customer service.
Arlie S. | First ImpressionsThe gentleman who helped me get my rental went above and beyond to help me out definitely would be back to rent equipment at the location from now on
Mackenzie D.Gentleman that helped me was extremely professional and thorough explaining the process!
Osvaldo V.Amazing customer service from Arthur!
Samantha C. | First ImpressionsVery friendly and so helpful. Quick to get me out and on the road. Gracias.
Timothy G.Great customer service.
BRUCE M. | First ImpressionsI originally set up this rental at the Ayer office, working with Arthur Dulong. He is the best!!! Very friendly, knowledgeable, helpful, I can't say enough about him. Give him a raise!
DAVID P.Staff is always knowledgeable, friendly and prompt.
Penny F. | First ImpressionsArthur Dulong deserves all the accolades. He consistently went above and beyond to help us both with our move in, and our move out, of Massachusetts. From arranging for us to have access to our U-boxes to mitigating leaking in our unit, Mr. Dulong handled our needs and concerns with the utmost professionalism and courtesy. When we realized we were going to be moving out of MA, he was most helpful both in terms of acquiring U-boxes on short notice as well as facilitating our quick move out of our unit. Throughout this stressful move, Mr. Dulong was a pleasure to work with and truly went out of his way to help us in any way possible.
Janine S. | Overall ExperienceThe guy that runs the uhaul is outstanding.
Russell A. | First ImpressionsArthur was fantastic!
Everett K. | First ImpressionsArthur DuLong Was great we have been customer at this site for many years and the last year with Arthur had been the best Thank you Will Bergmann
William B. | Overall ExperienceOur stuff came out the way it went in. What more could you ask?
Dianne W. | Overall ExperienceThe guys who help me was cool and respectful and he looks for way to help u out I Recommend
JOSUE R. | First ImpressionsProbably the nicest “salesperson “ I’ve ever dealt with.
Windy S. | First ImpressionsThe manager of this business has great customer service skills.
Mary M. | Overall ExperienceArthur is GREAT!!
CHRISTOPHER L. | Overall ExperienceDoors are ruff. Weather looks like it will age storage product
George B. | First Impressionslove it, I would consider to have more buiness with U-hual
Junchi P. | First ImpressionsArthur was extremely helpful.
Malcolm C. | First ImpressionsArthur was great, extremely helpful!!
DAVID B. | First ImpressionsArthur went above and beyond to be helpful. The unit we had was the perfect size, located for easy access. I would highly recommend them for your storage needs.
Jackie E. | Overall ExperienceThe rental unit was not 'broom clean' obviously not swept out recently and the bait unit looked old. The door was extremely difficult to open and close, it may even be damaged or 'off the track'. I will be asking for assistance when I return. UNIT C 84
Delia W. | First ImpressionsI have been there for many years. Aurther Dulong has been an Exceptionable person to deal with. Good people. Just don't try to think you could pull the wool over his eyes. Keep in touch. He will work with you
Michael F. | First ImpressionsFound the manager very nice helpful and pleasant I don’t think you get a nicer person to run your facility
LINDA C. | First ImpressionsArthur was wonderful kind and knowledgeable with all of it
Shirley A. | Overall ExperienceI booked the unit online. When I arrived, I used the access code to enter the facility but when I arrived at the unit, there was already a lock on the unit that I was supposed to be renting. Because I was moving in after hours there was no on to contact to remedy the situation. I therefore had to rent a unit at another facility farther away, incurring additional mileage charges for the truck I was renting. The manager has since credited my account (pending).
E H. | Online Move InArthur and his staff members are truly EXCELLENT at their jobs and have cleaned up the Ayer UHaul location significantly. They addressed all my issues promptly, were easy to get in touch with and are all pleasant and friendly to customers. They provide 5 star customer service! Thank you for all your help!
AUBREY K. | Overall ExperienceVery friendly staff, very helpful in the office and then showing us how the locking systems work.
Perry G. | First ImpressionsArthur took good care of us.
Dianne W. | First ImpressionsGreat service.
Earle Y. | First ImpressionsI was very pleased with the staff and storage space it was secure, clean, and convenient . I would use and recommend this place again. Thank you, U-Haul of Ayer. Respectfully, Corey
COREY D. | Overall ExperienceSold my unit on accident and have done nothing to rectify it or pay us anything for the money they made from a completely paid up unit
Iesha W. | Overall ExperienceArthur was great to work with. Even while having systems issues he was professional and calm. Helped sort out a solution and got me on my way. Reached out when everything was completed and the corporate computer issue was solved.
Jeff C. | First ImpressionsWe had a very good experience with the worker there when we came to rent a unit. He went out of his way to help us with a problem. Thank you! Great customer service is always appreciated and remembered.
Carole R. | First ImpressionsFabulous office staff. Was super helpful, polite, and went above and beyond to make this a great experience.
Kim D. | Overall ExperienceArthur and the guys at Ayer location were great and I would recommend to any friend.
James H. | First ImpressionsI never had to really interact with staff, as I was just renting a storage unit for some belongings that I didn't have space for at home. When I did interact with staff, they were always friendly and helpful. I no longer needed the unit, but if I ever find myself needing another, I'll be back.
KAYLA C. | Overall ExperienceArthur was absolutely amazing to work with. He was professional, courteous and his excellent customer service skills above the rest! That was truly appreciated. Thanks again
Marie D. | Overall ExperienceThis was by far the best experience I've ever had at any store I've even been to . I'm 37 years old and have traveled the country and used Uhaul a lot over the year but this was not only the best experience at a Uhaul it was the best of any store I've been to. Both Doug and Arthur are the most helpful and polite people I've run into. Bent over backwards to help me out in a very difficult time. Thank you to them . You guys need to take care of them in anyway you can .
SETH F. | First ImpressionsThe service man was very personable and helpful. He knows his job and did it very well taking me through every step making sure I understood all the steps to access my unit
Kenneth G. | First ImpressionsBecause it is outside, people should be encouraged to cover their items with a tarp. Everything got covered in thick spider webs and pollen. Everyone in the office was wonderful and so helpful!
Kathryn H. | Overall ExperienceGreat storage unit and great location! If we deploy again from here will definitely use you guys again!
TREVA B. | Overall ExperienceThe staff was always prompt and professional.
Jeffrey D. | Overall ExperienceAuthor is a very professional young man we enjoyed working with him very much
William B. | First ImpressionsArthur was very helpful! He explained in detail the different size units and the cost associated with them. Showed me how to work the gate card personally and explained everything in depth so I didn't leave with questions. He was very friendly and professional and I recommend this place to everyone!
Tiffany P. | First ImpressionsEven during this Covid 19 crisis the staff was attentive, and implemented appropriate safety procedures.
ELIZABETH W. | Overall ExperienceWe were at the Ayer facility recently on March 18. Arthur, the sales representative was simply amazing! He was very professional, attentive and courteous. He was knowledgeable and attended to all our renting and storage questions and needs. He treated us with respect and made us feel like valued customers. We were all quite impressed! He is definitely a star employee in our eyes. Thanks Arthur!!
Marie D. | First ImpressionsI have always been treated with the utmost respect at this facility, the Staff really tries to help out when they can, you have a really awesome staff thank you Samantha Gram
SAMANTHA G. | Overall ExperienceGreat rates and great service along with a clean and dry unit. Can't ask for more.
Theodore O. | Overall ExperienceGates were always open. The card access box was usually blocked by a trailer or truck
Jeff R. | Overall Experience