Customer Reviews for U-Haul Moving & Storage of Avondale

5,796 comentarios

3250 N Kedzie Ave   Chicago, IL 60618
(1st building north of Belmont on the west side of the street)

(773) 796-6767

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.- dom.: 7 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(773) 796-6767

3250 N Kedzie Ave
Chicago, IL 60618
(1st building north of Belmont on the west side of the street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.- dom.: 7 a. m. - 7 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

UHaul Moving and Storage Avondale is remarkable in its' cleanliness and thoroughness in customer support. An excellent choice for anything UHaul!!

Theresa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Forrest E. 
Clasificación:
1.0

This was not the place I was told to drop off the 10ft truck. I was told to drop it off at Sun Auto Service. Once I arrived I was told I couldn't park it there as there were too many trucks in their lot. I was told I had to drive it to this location. Again - extremely inconvenient and I was not told the location had to be changed. Upon arriving to this location it was not clear where to park the truck. I went inside and an extremely rude woman asked me why I was there. She was curt and condescending. When I complained and asked for direction, she told me to follow signs and was not very helpful at all. I was already frustrated due to how picking up and dropping off went and informed her of this. She said it wasn't her fault and I shouldn't complain. Since she works for your company, she is a representative. She does not have customer service expertise at all. Very unprofessional. I definitely would NOT go to this location at all.

JO ANNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GHITA S. 
Clasificación:
2.0

They try to squeeze every bit of extra money out of you. I rented a cargo van and nothing was said online about insurance being mandatory to buy with the Cargo van which would be another $30+. They said we had to get the insurance or rent the 10ft truck which insurance isn't mandatory. We did not feel comfortable driving a truck but we did it anyway because the two women behind the counter were very rude and when I said I would like to speak to a manager they shut me down and said they would say the same thing. Very rude. I also told them the gas was less than half (they told me it would be half) and they said to text a picture of the gage and when I did there was no response but I just let it go because I was done with the arguing. Literal arguing when I am a customer. Will never use uhaul again.

Bridget M. 
Clasificación:
5.0

App is TERRIBLE!!!!!!!! Also very hard to reach the actual location via phone. I tried calling and was not reaching

Shmuel G. 
Clasificación:
4.0

Trailer was filthy

Thomas C. 
Clasificación:
2.0

Truck cup holder was completely broken and unusable. There was also a 4'' piece of broken jagged glass on the dash that I only noticed until after leaving.

Steven M. 
Clasificación:
5.0

Make sure the vans that will be in use are not blocked in by customer vehicles.

BETH W. 
Clasificación:
1.0

I was way over charged for my miles

Ben G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter R. 
Clasificación:
5.0

Awesome service! Keep up the great job 👍 👏

Rodolfo G. 
Clasificación:
5.0

You are doing great Keep up the great work

VICTOR M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney N. 
Clasificación:
1.0

They are too busy to answer the phone. Too busy to give you a receipt. Tell you that there is no reason to stick around and then over charge you. I will never rent from this location again!

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicholas p.  |  First Impressions 
Clasificación:
5.0

Charles was professional, courteous and very knowledgeable in the ins and outs of the Uhaul customer service . He receive a 100/100 in my book and will only use his location for any future needs.

Jonathan C.  |  First Impressions 
Clasificación:
1.0

The first rep, didn't know how to reverse charges, then manager came and they wrote my name wrong on sheet. And in their system, so it was hard to find me. Then the 2nd rep in the evening when we decided to actually rent the truck, had issues with charging me. She also gave me wrong info to Go to wring truck, I had to come back in and wait in line all over so they can give me direct paper work for the correct truck. Then drop off service I was not able to create an account or app could not find my account for me to properly drop off, I had to wait 20 Min to speak to someone in customer service to help me. This location was poor at delivering a good service, I will never use this location again.

jorge A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry G. 
Clasificación:
5.0

Ninguno

JORGE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew Y. 
Clasificación:
4.0

This location was chaotic and the woman working was extremely unpleasant and not willing to help.

Kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian A. 
Clasificación:
4.0

DO NOT USE the online reservation system. I made a reservation a month early for a one way rental. Not once did it tell me that the location I chose for pick up did not do one way rentals. Not once did it tell me that the time I chose was not a guarantee. U-Haul does not notify you until the day before your move that all of that can change. And then they had an equipment failure so the truck I thought would be available at 8am was not available until 12:30. Then we were told we could drop it off at any U-Haul in our destination city. Wrong! The drop off location, that we chose with a U-Haul representative, informed us AT drop off that they had no room for our truck. We then had to find our way to another location across the city. The employee who checked us in at our final drop off location was terrific.

Kurt P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yssis Z. 
Clasificación:
4.0

I needed furniture pads and there was none in the truck. Didnt have time to go back and get them so some of my furniture did get scratched up.

Jenna B. 
Clasificación:
3.0

I had signed up to go to a location just 5 minutes away, and that was on my confirmation email. I was told that I was not able to drop it off at that location the day we picked up the Uhaul, and I had to call an 888 number and sit on hold for 45 minutes before being informed that I had to drive 30 minutes away in rush hour traffic to drop off the Uhaul. I was very disappointed at this as it was a waste of gas, time, and energy.

Katie M. 
Clasificación:
5.0

GM Charles was super helpful. Great customer service.

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry C. 
Clasificación:
5.0

The U-haul location at 4055 Broadway in Chicago, IL, refused to accept my trailer return, even though I had indicated that as the return location on my reservation and they allowing the return of trucks. They said they didn't have space and go find another location. I asked them to call to find a location that would accept my trailer, and the worker told me it was not her job. I spent an hour and a half driving to two other U-haul locations before being able to drop the trailer off. U-haul should train their employees on the basics of customer service. U-haul should not allow their locations to refuse a return. If not, U-haul should update their website to indicate which locations do accept returns.

Joseph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lexus T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikael B. 
Clasificación:
5.0

Great staff and opener.

MARVIN C. 
Clasificación:
1.0

The key drop off location is not at all easy to find. You'd think when it's the keys to your trucks you'd want something more noticeable than a mail slot in an inconspicuous location.

Brandon G. 
Clasificación:
3.0

The staff at the front desk was very rude

Genevieve A. 
Clasificación:
4.0

The staff there is awesome. I us this location often.

Jaime V. 
Clasificación:
5.0

Excellent experience on a very stressful day. Friendly, helpful people. Quick and simple pick up and return.

Lenore B. 
Clasificación:
2.0

I had a terrible experience with the associates at the store. I went inside to pick up a rental truck and check-in for my rental unit to provide my renters insurance, redeem my free lock and the free month of storage email that I recieved after renting the truck. I was told I needed to get back in line to handle my rental unit after picking up my vehicle because there was a line. I went to the truck and pulled it up to the entrance and the door was already locked 15 minutes early. I stopped an associate to ask if I can be let in, I was told no and that my lock would be in the storage unit. When I found my unit there was no lock provided, I then pressed the customer service button in the facility and was told to come back to the store. I retrieved the lock but was refused when I tried to discuss the free storage promotion. Once I moved my belongings in, I realized that the latch was stuck and I could not close it to lock it. My husband had to run to a gas station to get WD40 just to get the latch unstuck. Overall, it was a very negative experience.

Ariel G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelique M.  |  Overall Experience 
Clasificación:
4.0

Very easy drop off process.

JAMES S. 
Clasificación:
5.0

Flawless professionalism.

Michael M. 
Clasificación:
2.0

Uhaul system is very flawed. Issues with wrong key numbers, double charges, no trucks available even with a booked reservation and long waiting periods even with the 24/7 option made the experience extremely frustrating. Will not be using this company again

Kara R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy T. 
Clasificación:
4.0

El cliente no dejó un comentario.

jason S. 
Clasificación:
5.0

truck was brand new so that helped. The gentleman that signed me out was fast and accurate.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linnea P. 
Clasificación:
1.0

This Uhaul location is a joke. Very bunch of unserious humans. this is the second time I always have issues with my reservations. They don't respect and honor our reservations. Am done with this location.

Akin B. 
Clasificación:
1.0

The employees sucked. Rude, uncaring, non communicative. After driving all day, the last thing we needed was a garbage attitude to top the day off.

Heather F. 
Clasificación:
1.0

Cargo Van gas tank was almost empty. The van had serious wear and tear and damage that was not noted. Front desk personnel was extremely disorganized and did not explain instructions. They couldn't find the keys for half the vehicles. The only positive experience was at the end when I returned the Van. Check in guy was friendly and helpful.

Gabrielle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larmont D. 
Clasificación:
5.0

Charles the owner was great help! Very customer focused and knows his facility!

courtney A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley D. 
Clasificación:
5.0

Charles and Fransheska were so very polite and helpful! Answered all my questions and gave me great insight for my rental experience. Highly recommend this location!

JOHN G. 
Clasificación:
5.0

No improvements necessary. The staff is very friendly and helpful.

STEVEN F. 
Clasificación:
5.0

Still will never use uhual again

Kyle J. 
Clasificación:
5.0

The manager went above and beyond to help us! He was a lifesaver!

Deborah H. 
Clasificación:
2.0

No enough people to help customer, Long waiting and wasting our time. On top it not allowed to park in the facility. I totally disappointed.

THATHEU A. 
Clasificación:
5.0

Not a thing the young lady that help me rent the van was very friendly and professional very pleasant to do business with

Willie L. 
Clasificación:
3.0

We were sent to THREE different locations to pick up our truck. The first location told us that the site had been moved. The second location didn't have a truck and I waited on hold for over 30 minutes in order to speak to a customer service representative. That person sent me to another location to get a truck, but never apologized for the fact that there was no truck ready at the first two locations. What should have been a 15 minute process took two hours.

DIANA K. 
Clasificación:
3.0

Made a reservation for pick up at another place. Reservation showed I would pick up at the location I selected. Took an Uber there. Once I got there and tried to check In online, it showed I had to go to the kedzie location to pick up. Took another Uber. They did not have online pickup. Had to wait in line behind at least 4other people in line plus people were already being helped. Staff was nice. I am very upset!!!! Called and was told I would get a $50 credit for inconvenience. Still waiting for this!!! Also was overcharged $54. Had to call to get that refund!!!

Staci L. 
Clasificación:
4.0

I opted for the online check-in process which started out fine, but when I was towards the end of the check-in process, I had to still go inside to get the key. The app said to "skip the line", but you still feel weird doing this, especially when there is only one person working behind the counter and isn't asking people if they checked in online. This part of the process wasn't really well thought out. Checkout was simple and easy.

LEIGH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gail W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily O. 
Clasificación:
5.0

Everything on the top layer was soaked through and moldy, as the top of the unit had leaked. I had to throw out a lot of stuff. This was IN NO WAY my fault. I did everything asked of me and had no liquids in the unit through transport. The pods need to be made of a higher quality material and better weatherproofed. Mold is devestating.

Shawn C. 
Clasificación:
5.0

The staff was incredibly helpful and SO friendly!

Claude L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin M. 
Clasificación:
5.0

I will never recommend uhaul to any friends,family or for my profession, moving people into the city or to transfer anyone persons will now be moved by penski

Kyle J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca C. 
Clasificación:
5.0

Great employees. Everyone was so nice and quick! Thanks Francheska!

Rick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILIA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
5.0

Charles was very helpful and went above and beyond to install everything I needed for my rental

Joan K. 
Clasificación:
4.0

Hire more employees to make the checkout process faster. One employee working is not good enough.

Demetrios L. 
Clasificación:
3.0

Store employee called and tried intimidation tactics. Had a complete attitude, was unepathetic, disrespectful and unprofessional. Basically a complete prick of a human.

Joshua K. 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle W. 
Clasificación:
5.0

Shift manager that day was very helpful and thorough in explaining everything to me. Give him a raise.

Yerik K. 
Clasificación:
5.0

The staff were very helpful and friendly.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney S. 
Clasificación:
5.0

It arrived by your deadline not the date I requested. Also it said it came with 12 pads. This one has 4.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nidia O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jatindranath T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared P.  |  Overall Experience 
Clasificación:
3.0

location looked nice, I used after hours return

Matthew C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chester P. 
Clasificación:
5.0

Space is reasonably priced, well maintained, very clean and good security. The staff is always polite and helpful. I would recommend UHaul storage.

CARRIE P.  |  Overall Experience 
Clasificación:
5.0

Martin was excellent at costumer service , the truck was the perfect size we needed it

Juan S. 
Clasificación:
2.0

Very poor customer service. 5 people in line, two employees doing sign out. They talked between themselves, the f word was thrown about indiscriminately, one employee left for about 5 minutes without saying a word to any of the customers. We (the customers) looked at each other in surprise and frustration. Employees were very dismissive.

Linda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C. 
Clasificación:
1.0

I reserve online when I went to store I have another 1.5hrs to process I thought when u reserve online u just have to pick up, when I got the trailer it was defective and I have to exchange it they took a while to exchange it, I only used the unit for 2 hrs but they charge me for 2 days what the heck going on, I'm not coming back in this location bad service.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

cris c.  |  First Impressions 
Clasificación:
3.0

More clear parking instructions for personal cars

Benjamin N. 
Clasificación:
4.0

It would be good to have more than one person at the desk for checkout.

Whitney H. 
Clasificación:
5.0

Quick, easy, and reasonably priced. I would recommend Uhaul to anyone who needs to rent a van

Carrie P. 
Clasificación:
3.0

The manager, Charles, was very professional and respectful and he helped me getting my storage unit without any hardship. However my poor rating goes to the first staff I had to encounter after being in line for about 20 minutes. She wasn't professional and respectful. Upon arriving at the counter, I said I'm here for my storage reservation. She didn't take the time to look at her screen and check, replying "we do not have any available storage" without asking me what specifically I was looking for. I reminded her about my reservation and that I checked two times over the phone, a few days prior to that day and she showed no concern, referring me to the 800 number even though she has full access to that facility on Kedzie. I said, can you offer me something else since I counted on this space and I just got less attention and care as if she just wanted to skip serving me as a customer. she insisted no one has moved as of today, then no unit were to be available. I had a feeling she wasn't doing her job. Asking to speak to her manager, Charles, I finally realized that they do have two units available. Charles was very professional and I'm only dissatisfied with the staff poor communication and service. I had put all the efforts to reserve a space, and even double checking by calling the 800 number and the facility itself, and had I not been helped by the manager, who was temporarily outside at the time of this whole encounter, all my moving plans would've been ruined. It's the first time I've had to experience such attitude at a uhaul. ¡Gracias!

Alireza G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Santiago G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paolo T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shafaq i.  |  Overall Experience 
Clasificación:
5.0

I never had a problem with this place.

Enrique R.  |  Overall Experience 
Clasificación:
3.0

Over price; prices change up any time they want.

RICARDO B.  |  Overall Experience 
Clasificación:
5.0

Wanda was very helpful

Mike V.  |  Online Move In 
Clasificación:
5.0

We were greeted by the woman that typically cleans the storage building. She assisted us in accessing the building and gave clear directions. The building smelled great.

Mike V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE L.  |  Overall Experience 
Clasificación:
5.0

Todo está en perfectas condiciones y muy buen servicio

karoll o.  |  Overall Experience 
Clasificación:
5.0

Just want to say that the staff here are so nice and friendly . hands up for the managers they Rock thank you guys take care and god bless u all. Jesenia perez

Jesenia P.  |  Overall Experience 
Clasificación:
3.0

Only problem I had was mice or rats made a nest in my clothes box, I guess that’s not the worst thing that can happen after a year in storage .

Joshua A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R.  |  First Impressions 
Clasificación:
5.0

The Team at U-Haul was a amazing experience & I will recommend anybody I know to the best service I've seen in my years & I appreciate the entire staff & I must say it feels great to speak HIGHLY of a Company like yours. THANK YOU VERY MUCH

Naomi F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Afzal A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan F.  |  Overall Experience 
Clasificación:
5.0

Thank you and God bless

Morris R.  |  First Impressions 
Clasificación:
4.0

VEry clean

jon s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

lawrence m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wassapan P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamil F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Erin H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Estephanie O.  |  First Impressions 
Clasificación:
5.0

I didnt realize about the disarming the unit at first so that was confusing but overall I have had three different storage units in three different companies and this was absolutely the most secure for my garbage lol. The staff was amazing they are very fun and make great jokes. That hill at the front is a bit treacherous but i made it up fine with out any damage to my garbage. I also rented the biggest Uhaul truck I have ever driven there and that was very intimidating but i made it back safely. Great experience thanks for holding my crap!

patrick s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Celina K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David H.  |  Overall Experience 
Clasificación:
5.0

Friendly

TOMAS O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD P.  |  First Impressions 
Clasificación:
5.0

Thank you Charles

Carmen D.  |  Overall Experience 
Clasificación:
5.0

Thank you, Charles, Jennifer and the rest of the Team at the Kedzie location. I do appreciate you all. I will highly recommend family and friends to this specific location. The customer service was great especially Charles I came all the way from Indiana state they made me feel so comfortable like I was home. As soon I arrived my truck was ready. The prices for the truck and 2 storage units was fair even though there was no 10×15 available. Like I stated earlier I will highly recommend anyone to this location due to great customer service.

Gabrielle L.  |  First Impressions 
Clasificación:
5.0

The manager was awesome

Cornelio D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

diana b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Viktor A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nidia o.  |  First Impressions 
Clasificación:
5.0

The process was easy! Second time renting from this location ( Kedzie ) .

Cristina s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tawanda c.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jade R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Gabriel R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A.  |  First Impressions 
Clasificación:
5.0

Management follows through. The company is in tune with the issues of moving. Charles the manager was proactive in dealing with logistics in an over the top busy storage season. I will recommend this facility.

Brandon T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike P.  |  First Impressions 
Clasificación:
4.0

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Julian K.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff, great location, everything is easily accessible

Marco E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

nicholas p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mina A.  |  Overall Experience 
Clasificación:
1.0

I have four pending charges for the same unit on my card and they didn't offer the option for "free one month of storage" with my trip at the location I needed to return my truck at, despite advertising "free one month of storage" at said location. The location my free storage was offered at was on the other side of the city from where I dropped my truck off at.

KOBE M.  |  Online Move In 
Clasificación:
5.0

👍the manager

walter t.  |  Overall Experience 
Clasificación:
5.0

Great customer service...thank you

TOMAS O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Viktor A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa M.  |  Online Move In 
Clasificación:
5.0

i have rented vans and self storage units at dozens of uhaul locations in the chicagoland area and this location is easily the best. fast and kind service, well maintained carts and elevators.

Anna T.  |  First Impressions 
Clasificación:
1.0

I did not receive my first month free even though I rent trailers and trucks all the time, and my unit on the first floor had a broken door so I had to move to the second floor which I DID NOT want. I would really like my next month free on a first floor unit.

Matthew M.  |  Online Move In 
Clasificación:
5.0

Staff is excellent! Facility is very clean. Highly recommend! Wanda and Charles are especially nice and efficient.

Goldie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis B.  |  Overall Experience 
Clasificación:
5.0

Muy buen servicio

RICARDO B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Solomon K.  |  First Impressions 
Clasificación:
1.0

I had a reservation prior to standing in the line to sign my contract. After waiting in line for 45 minutes I get politely told there are no more storage units at the facility... Even though I had a reservation. I then get a phone number of the manager to call so I utilize it and he starts texting me. He gives me a unit and which is smaller than what I reserved and when I get to the unit with the movers I'm paying BY THE HOUR...There is a pipe in the middle of it. I spend more money than I predicted all due to lack of professionalism and horrible logistics on uhuals part.

Brandon T.  |  First Impressions 
Clasificación:
5.0

I had to move my son out of his apartment and store here for 2 days and move from storage to his apartment. Your staff was top notch!! I'm not kidding give them a raise. I was SO happy with everyone there. Super helpful. Please pass this on to them. Everyone wants to hear "Great job!" Made me leave happy so I could enjoy this weekend!!

William H.  |  Overall Experience 
Clasificación:
5.0

Charles at the management office was very forthright, honest, and also helpful with me at a clearly busy and hectic time at the end of the month. He offered some immediate and flexible solutions for the availability he had and really did an awesome job.

Brian K.  |  First Impressions 
Clasificación:
5.0

Thank God for Charles Spaulding. He is a true Godsend. There is no way I can handle a move right now and Charles knows how to support that with storage.

Nathalie J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CASTANEDA I.  |  First Impressions 
Clasificación:
5.0

Everyone at the Avondale location were very friendly and professional. Charles was very helpful and I have to say that Great customer service is a rarity. Keep up the great work.

Theresa R.  |  Overall Experience 
Clasificación:
3.0

Was billed for space I did not rent. Very bad.

Joseph H.  |  Overall Experience 
Clasificación:
5.0

They were so helpful at the hardest point in my adult life. I cannot believe how my life imploded. But Charles Spaulding and the whole staff were so understanding for two years. I'm still unemployed and they were able to work with me and never destroyed my dignity. ¡Gracias!

Nathalie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W.  |  First Impressions 
Clasificación:
4.0

Office is extremely difficult to reach by phone. I was always on hold for at least 20 minutes, and 80% of the time the person I was connected to was at a call center and not the actual location. Staff was helpful when I could reach them.

Rupert D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Haley J.  |  Online Move In 
Clasificación:
5.0

Charly tremendo servicio al cliente Gracias

walter t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER E.  |  First Impressions 
Clasificación:
5.0

There was supposed to be a lock in the unit. There wasn't, so I went to the office and got one.

Hatie P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Brielle W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph H.  |  First Impressions 
Clasificación:
2.0

This was not me.

Paolo T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david k.  |  First Impressions 
Clasificación:
4.0

Everything was pretty great. Well lit and clean storage facility. My only complaints/frustrations are: 1) requiring a round lock on the unit that is 3x the amount of a regular lock. Very annoying. 2) Hard to get ahold of someone via phone. They pick up and answer "please hold" without even asking who it is or the reason for the call. Tried for over an hour one day and kept getting the same response. Not great for customer service

CALEB B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Unique B.  |  Overall Experience 
Clasificación:
5.0

The staff is great and very helpful also when I first moved in I forgot to properly lock my unit door with lock and the staff immediately called me to inform me and I thought that was awesome they didn’t waste no time and all my stuff was secured.

MARK P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lawrence m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Landon V.  |  First Impressions 
Clasificación:
5.0

Gentlemen speaking through intercom was very helpful and very nice.

JANETTE B.  |  Online Move In 
Clasificación:
5.0

The experience with the staff at this location has always been excellent. It is obvious that management cares about customer service.

John G.  |  First Impressions 
Clasificación:
5.0

The staff at this location has been over the top accommodating and helpful. The GM Charles understands how to provide high level customer service in a time where it is often overlooked. I would highly recommend that people use this U-Haul facility for storage and rental needs.

john g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B.  |  Overall Experience 
Clasificación:
5.0

You’re very professional

Sergio L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauricio T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J.  |  Overall Experience 
Clasificación:
3.0

Although the facility was satisfactory-the rates were high. I only used the space for a month or so and started seeking other locations because the $97 rate was going to strain me due to my recent unemployment. I found a similar space down the street that was $61 cheaper. The staff at this location we're also not cordial or friendly. Their demeanor was more like,"I'm just here to do my job. Don't want to know about your day or you.". Don't get me wrong, everyone has a bad day-but I experienced this attitude from more than one person on more than one occasion.

Edna L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole L.  |  Overall Experience 
Clasificación:
3.0

The only problem I has was that I reserved a truck to move 2 weeks ahead of time. And when I got there they had no truck for me. That was the main office who made the big mistake. Thank God that after a while I was still able to move.

Maria R.  |  Overall Experience 
Clasificación:
2.0

I was told I would get refunded the miles I did not use which was over 300 miles and I still haven't received a refund , made a claim got a claim number and no one ever got back to me . I am still waiting for my refund !

BRYAN G.  |  First Impressions 
Clasificación:
1.0

The process to rent a unit online was easy, but when it came to moving in, I might as well have been invisible. The cashier barely spoke when I picked up the free lock, and then when I came back to find scissors because they had a plastic lock on the unit, she didn't even acknowledge my presence to see if I needed help. It was clear that they did not care about me or any other customer there.

Erin B.  |  Online Move In 
Clasificación:
5.0

Jennifer, the sales associate was very nice and professional!

SHANNON H.  |  First Impressions 
Clasificación:
4.0

I felt like everyone was extremely helpful until the last day when I was checking out and caught some attitude from the attendant over the phone. I had talked to her before and she was sweet so must have been a bad day or something...

Joshua M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GUADALUPE D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel T.  |  First Impressions 
Clasificación:
1.0

While the staff apologized for their errors, the service experience was poor. I prepped and reserved those two services online to speed up my visit on site but my visit took longer than expected due to some errors at the front desk. After my initial check in the storage unit process was not completed. I was also directed to a unit number that was in use by mistake. Not a great customer service experience. A side note: during my visit the U-haul reps were not wearing their face masks. They were however behind their plexiglass desk shields. My understanding it is strongly enforced by CDPH and BACP and may be something Uhaul upper management will have to review immediately.

Miriam L.  |  First Impressions