I originally reserved my trailer from a different location. It was a Sunday pick up. The location I got my original confirmation at was not even open the day I was picking up. I should have not been able to make a reservation from a location that is closed. I checked on the day prior and got pushed to a location quite a bit farther away. I only realized this when this morning I Google searched the original location and saw it was closed. I looked closer at the post check in email and then saw the new spot. I lost an entirely unplanned hour due to the switch. You should get your reservation system act together so this sort of thing just doesn't happen.Dyer V.
Customer Reviews for U-Haul Moving & Storage of Avondale
Chicago, IL 60618
(1st building north of Belmont on the west side of the street)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.- dom.: 7 a. m. - 7 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DANIEL G.
ISAIAH customer service was the best of the overall experience because of him I would highly recommend this location. He was very professional and informative. I look forward to doing business again at this location. There should be more of Isaiah's @ U-HAUL. THANK YOU!!NASHIMA M.
El cliente no dejó un comentario.ALEX V.
Very helpfulKENEDRA H.
The truck had over 95,000 miles, zero power, and no shocks. It bounced so badly I thought I'd never stop shaking! Additionally, the man who brought it to the pickup area had been smoking in it! I'm asthmatic and had to stand outside the truck, windows down, a/c on, just to be able to breath. No other truck available they said.JOSEPH G.
El cliente no dejó un comentario.ELIZABETH R.
I have never experience such poor service and hospitality, I was told that I was an asshole when I was questioning some fees for damage the Manager, Mr Charles Spaulding wants me to pay. I did not damage that old van, with more 163 thousand miles! No pictures were taken, no report, I signed nothing, this is just ridiculous!DIDIER D.
The customer service was superb ðŸ‘Œ.NATALIE P.
Staff behind the counter was on personal cell phone. Was not helpful at all. Out side team of three men were also not helpful.MALINDA A.
The customer service at this location was exceedingly poor. Every time I called the location I was on hold for at least 10 minutes. Customer service in person was even worse with employees being rude, dismissive, and refusing to answer questions. In person employees refuse to answer basic questions or complete basic tasks and instead tell you to call with your questions. When you do call you are then placed on hold for at least 10 minutes. Additionally, the truck we rented had the tire indicator light on when I rented it. I assumed that the tire was just low and filled it before hitting the road. We had the truck for 8 days and throughout that time the tire had to be topped up at least once a day, which was a daily inconvenience. When we went to turn in the truck last night, the online system was not working on either my andriod or my husband's iphone, I asked an employee for help and was told in a rude (but unsuprising) way to call the company tomorrow. When I was finally able to check the truck in, there was an addiitional $105 fee on the bill. I did not agree with the additional fee as I did not know what it was for. I requested that I receive a call from someone explaining the charge to me before it was charged to my account. I left my phone number with the request. However despite the fact that no one attempted to contact me today, my credit card was charged this morning. I would highly recommend using a different location if you are interested in receiving respectful, timely, and competent customer service.KATIE JO R.
Truck could've been a little cleaner, inside of windshield and cup holders etc. what with the covid and allDANA S.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.Kenton F.
Everybody was super friendly and helpful. ¡Excelente ubicación!JENNIFER M.
Was not happy with my bill. Paid way too much money for gas.Marilyn B.
El cliente no dejó un comentario.FELIX R.
El cliente no dejó un comentario.GORGONIO M.
El cliente no dejó un comentario.DONNA B.
They didn't give me the dolly I paid to rent. The whole process took FOREVER, and the contact free method still required contact. The employees were rude and one completely didn't even acknowledge us, although there were no other customers in the store. The drop off instructions were useless and the key drop off is no where near the front entrance. Whole experience was awful and I will never use this location again and rethinking uhaul altogether since I found out Home Depot rents trucks too.Melissa S.
El cliente no dejó un comentario.william B.
This is the only U-Haul location that I use in Chicago. Great service always.Mark N.
El cliente no dejó un comentario.Ryan K.
El cliente no dejó un comentario.MELANIE H.
They tried to give me a van when I had rented a pickup truck, and I had to ask for a pickup truck. The employee said they were out, then went and found one. No one was at equipment return when I returned the vehicle and when I tried to return it at the front desk, the employee behind the register kept saying â€œI'm only one person.â€ It took me about 20 minutes to finally make the return. This location is clearly understaffed and the employees overworked, plus there are no managers around. More help needed!Matthew M.
El cliente no dejó un comentario.BRIAN D.
I got charged $42.50 more than expected. The gas was not half the tank it was 1 quarter.FRANCISCO Z.
Employee named Rafael was so openly disrespectful and rude to the customers before me as well as myself if not for andMESKEL O.
Excellent stuffPIOTR P.
El cliente no dejó un comentario.Michael A.
Super easy process. The employees were helpful. I'm giving it 4 stars because there was only 1 employee working the register so picking up the keys took a good 15mins and when I finally got the car, it didn't have any gas so I had to go back and stand in line for another 15mins. But I get it, short staffed however I ended up waiting 30mins to get the rental which went into my time slot.Jacqueline C.
El cliente no dejó un comentario.ADRIAN Z.
El cliente no dejó un comentario.Nathan R.
El cliente no dejó un comentario.NANCY M.
El cliente no dejó un comentario.Ambrose R.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.Peter G.
El cliente no dejó un comentario.Todd S.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Matthew B.
They charged me extra for gas even though I brought it back with EXACTLY the same amount. And they didn't inform me of this until I saw the bill later. When I tried to call to complain about this, the wait time was 25 minutes! They also had nobody checking out vans - I waited for 15 to return the van. The van worked but was dirty and not well maintained. I rent a lot of cars and there is no way I would every recommend this location.Frank P.
El cliente no dejó un comentario.SCOTT P.
Would be nice if staff wore masks properly or at allgreggory S.
El cliente no dejó un comentario.AARON A.
El cliente no dejó un comentario.JESSICA G.
El cliente no dejó un comentario.Ryan C.
El cliente no dejó un comentario.Alex S. | First Impressions
El cliente no dejó un comentario.GEORGE W. | First Impressions
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.RICARDO C.
The pick up and delivery personnel were very professional and nice.Chip L.
El cliente no dejó un comentario.LUIZ MARCELO L.
El cliente no dejó un comentario.JORGE G.
El cliente no dejó un comentario.Kelly B. | Overall Experience
Our pickup location changed 2x. Drove 30 minutes away to get truck and trailer and it wasn't there. Advice from employee was go call the 1-800 number. I sat in an Uber for over 40 minutes on hold. Miraculously they located both items at the Kedzie location which was the original pick-up location, which was 3 miles from my house. Took a total of 3 hours to get around Chicago to get the vehicles while paying Uber. We used Uhaul 6 times over the past year and this scenario happed twice. The Kedzie location is, by-far, the best I've have been to in Chicago.Terrence R.
First I could not find the truck and the service person that was supposed to help me had the face mask down coming close to see my phone. He got upset when I asked him to please wear his mask. After trying Tobey kid the truck for 15min I finally got one where the Air pressure on the right front tire was low. Returning the truck at 6:40pm I was lot able to finish return on app due to error message that return mileage is lower than pickup mileage and turned out to be an issue with the record on the app but worst thing was that I waited in the lobby for help and ringing the bell for 20minutes and when finally someone showed up at 7pm which was closing time apparently the first thing that the guy said to me was â€žDude what do you want weâ€˜re closingâ€œ. The worst experience and it is unacceptable.Edward J.
El cliente no dejó un comentario.ROBERT MICHAEL S.
When I first visited, there was a single person working the front counter and only 2 other customers inside to be assisted. There were at least 3-4 people just standing outside seemingly not doing anything. Most of the vans needed to be shoveled out of the snow and instead of being proactive, they were waiting until vans were needed to shovel them out. We ended up waiting ~20 minutes after paying for my reservation (on top of waiting ~15 minutes to pay) for a van because the guys outside didn't want to shovel them out and finally did. Later when we returned to empty a U-Box, there was a Uhaul truck blocking the lane (someone was accessing the storage area). I called the front to ask them to check it out as there was also a mini van blocking the way. An employee came around and stood watching as the customer with the Uhaul truck tried moving but couldn't because of snow. This went on for easily 5 minutes before the employee said â€œwell this is my van so I guess I'll just move itâ€ instead of moving it right away. I decided to return my vehicle after hours and struggled to figure out the process. The Uhaul app would not locate my account, the website said I didn't have an active reservation, and I finally had to use the reservation # to access the online portal. Not the location's fault but a note about Uhaul in general. Rating as average because I understand service issues happen given COVID and the weather, so I am being lenient.Casey C.
The vehicle was returned with 3864 miles on it, but my contract I received via email stated that there were 3867. I also was charged the wrong amount and/or told something wrong by an employee. I dropped off my keys and ask the gentleman if there was anything I should do online to return the vehicle. He said no. I think I was charged for this. My quoted charge at checkout was $82, and in the end I was charged $112. Hoping these issues can get resolved.Andrew W.
This location is my go to spot when I need to rent a truck. Friendly, helpful staff.Neil K.
Facility needs vacuum equipment to better clean upholstery and interior of vehicle prior to pick up of rental.ANTHONY H.
Perfect. The staff was incredibly friendly and helpful and did a great job.Britney N.
El cliente no dejó un comentario.KRISTIANA M.
Make the key drop off a bit more visible.SINTHIA U.
The U-Haul personnel at the front counter and in the lot who hooked up the trailer to my vehicle were attentive, friendly, and professional.SEAN M.
El cliente no dejó un comentario.Lucas T.
El cliente no dejó un comentario.Theodore M.
El cliente no dejó un comentario.Lori P.
Very helpful and unusually responsive team at Avondale Chicago location. Unlike many locations, you can get through to them on the phone most of the time during regular business hours.Mary D.
El cliente no dejó un comentario.Benjamin H.
El cliente no dejó un comentario.MERYL F.
El cliente no dejó un comentario.RACHEL S.
El cliente no dejó un comentario.AMAD A.
El cliente no dejó un comentario.Carly C.
Product is always in stock and the General Manager has great customer serviceSerena P.
The worker that checked me out was super friendly and was able to answer all my questions.Arthur C.
El cliente no dejó un comentario.TIMOTHY G.
Great personal keep up the good work.VICTOR R.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.THOMAS T.
El cliente no dejó un comentario.Timothy R.
Woman at front desk was very niceMARC C.
Charles Spaulding is the boss. Great service overall. Very friendly and resourceful I'd. I'd go to that location again to get a u-haulLeonard P.
Everyone, yes everyone was great at this location. Besides, fast and efficient service, they were NICE! Living in stressful times with the pandemic, this truly was the most uneventful part of our day on 16 Jan.,2021. Please thank everyone at that location. It is much appreciated. John R.JOHN R.
El cliente no dejó un comentario.Howard G.
El cliente no dejó un comentario.KONRAD G.
You’re very professionalSergio L. | Overall Experience
El cliente no dejó un comentario.Mauricio T. | First Impressions
El cliente no dejó un comentario.Ross U.
El cliente no dejó un comentario.ROSELITO U.
El cliente no dejó un comentario.Antonio B.
Incorrect information was provided to me and I was overcharged for the incorrect information.Paige D.
This is the only place I would ever rent a truck from.WILLIAM K.
El cliente no dejó un comentario.Adam O.
El cliente no dejó un comentario.ANDREW H.
El cliente no dejó un comentario.ANTHONY A.
Review for management; staff was helpful.Adam A.
Vehicle driver door damaged and was at times difficult to open. The pics of the vehicle show a perfect one. This one had dents and broken bumper and so on. Felt sneaky. Nobody asked me to walk through and check the vehicle but I did. Got it with less than a quarter tank full. Dropped it off and after waiting 15-20 min for someone to come check me out, I was told the amt I would be billed which was fine. Then some lady calls me days later asking when I would be returning the vehicle which I returned the same day as planned. She was like oh what really weird and then talks about money I owe which the guy at checkout said I would be billed w the card on file. It's all good I suppose but wanted to share for training purposes. Clearly areas for improvement.ROBERT B.
El cliente no dejó un comentario.CLYDE C.
N/a. Front desk woman working on 1/1 at 9:00 was very helpful.Trey G.
Love this location. Very clean and easy to check in and out when they are closed.Christopher D.
The woman working there was extremely rude and unprofessional, said something under her breath... just nasty. Otherwise fine.NOELLE S.
El cliente no dejó un comentario.Debra P.
El cliente no dejó un comentario.Michael J. | Overall Experience
El cliente no dejó un comentario.MICHAEL J. | Overall Experience
Although the facility was satisfactory-the rates were high. I only used the space for a month or so and started seeking other locations because the $97 rate was going to strain me due to my recent unemployment. I found a similar space down the street that was $61 cheaper. The staff at this location we're also not cordial or friendly. Their demeanor was more like,"I'm just here to do my job. Don't want to know about your day or you.". Don't get me wrong, everyone has a bad day-but I experienced this attitude from more than one person on more than one occasion.Edna L. | Overall Experience
El cliente no dejó un comentario.Daniel T. | Overall Experience
El cliente no dejó un comentario.Nicole L. | Overall Experience
The only problem I has was that I reserved a truck to move 2 weeks ahead of time. And when I got there they had no truck for me. That was the main office who made the big mistake. Thank God that after a while I was still able to move.Maria R. | Overall Experience
I was told I would get refunded the miles I did not use which was over 300 miles and I still haven't received a refund , made a claim got a claim number and no one ever got back to me . I am still waiting for my refund !BRYAN G. | First Impressions
The process to rent a unit online was easy, but when it came to moving in, I might as well have been invisible. The cashier barely spoke when I picked up the free lock, and then when I came back to find scissors because they had a plastic lock on the unit, she didn't even acknowledge my presence to see if I needed help. It was clear that they did not care about me or any other customer there.Erin B. | Online Move In
Jennifer, the sales associate was very nice and professional!SHANNON H. | First Impressions
I felt like everyone was extremely helpful until the last day when I was checking out and caught some attitude from the attendant over the phone. I had talked to her before and she was sweet so must have been a bad day or something...Joshua M. | Overall Experience
El cliente no dejó un comentario.GUADALUPE D. | First Impressions
El cliente no dejó un comentario.Daniel T. | First Impressions
While the staff apologized for their errors, the service experience was poor. I prepped and reserved those two services online to speed up my visit on site but my visit took longer than expected due to some errors at the front desk. After my initial check in the storage unit process was not completed. I was also directed to a unit number that was in use by mistake. Not a great customer service experience. A side note: during my visit the U-haul reps were not wearing their face masks. They were however behind their plexiglass desk shields. My understanding it is strongly enforced by CDPH and BACP and may be something Uhaul upper management will have to review immediately.Miriam L. | First Impressions
The place was surprisingly very clean. I was happy to see there is a rat trap in the unit. I love that the unit is armed when I am not there and is easily disarmed when I arrive. There were carts to use for free. I had all my stuff moved into a unit within a few trips because of the carts. Overall a very good experience.Nicole L. | First Impressions
My inertaction with the Charles was the best. Charles was helpful, knowledgeable and respectful. He was able to resolve the issue just with one call. He is an asset for your company. Charles good job. Thank you.SHAFQAT ULLAH B. | First Impressions
Too many nails in lot. I got a flat tire. Every time I go there I pick up nails.luegrant b. | First Impressions
I was disappointed with how the staff is handling covid. There is a sign requiring masks in the storefront but I only saw one employee wearing a mask. Also we had taken the time to pre-register with our drivers license info. But when we came in to pick up keys, the staff was not able to load our reservation (problems with the network, they said) so they had to do it all over again. That's pretty frustrating when you're trying to avoid close contact with people and you've also spent your own time to take pictures of licenses etc.Brian F. | First Impressions
El cliente no dejó un comentario.Matthew B. | Overall Experience
El cliente no dejó un comentario.Emily K. | Overall Experience
Vanessa was so incredibly helpful as we moved out of our storage units and into U-Boxes. She was there to provide everything that we needed over a 3-4 hour period. The general manager was also super helpful and patient as we cashed out and clearly communicated the next steps as far as shipping our U-Boxes to our new town.James B. | Overall Experience
Thank you for your Seevices! I would definitely come back to be a customer again! John LantryJohn L. | Overall Experience
Manager was greatMarcella S. | First Impressions
First time renting a storage facility. Plenty of carts available to assist the moving process. Well lit and wide hallways. Clean. Helpful staff onsite.RACHAEL P. | Overall Experience
Could not have been a better experience. The staff was unfailingly helpful and courteous. It's now my go-to for all things moving and/or storage.jan c. | Overall Experience
Easy rental experience. Clean facility and well maintained storage units. Units seem very secure.Amanda C. | First Impressions
El cliente no dejó un comentario.Danielle R. | Overall Experience
I was told over the phone several times before the move that my storage unit would be $38 a month after the first free month, then when I arrived to pick up the truck I was told it would be $149. Was completely thrown off and felt like I was lied to. I stored and used you guys in January but don't think I will again after this.Scott B. | First Impressions
Truck rental was quick and easy. Although storage space was not the one that was previously ordered, there wasn'ta problem to get the correct one. Staff was courteous and quick in making the change. Thank you once again for the services you provide.Naida R. | First Impressions
Easily accessible carts to help move belongings were very helpful. Staff very helpful.RACHAEL P. | First Impressions
El cliente no dejó un comentario.RODERICK A. | Overall Experience
Becky Rodriguez is amazing! Compared to most of the employees customer service and knowledge, she FAR EXCEEDS the interest and ability of UHaul employees. You need to clone, and recognize MS. RODRIGUEZ for her extraordinary customer service.Deborah W. | Overall Experience
Vanessa was kind, efficient , friendly and very helpful. The only complaint I have is someone 2 days before misquoted the extension of the truck rental per day price to me. So I made my decision to keep the rental based on that quote. It was more by $10 . Now keeping it for 4 days. Will end up being significantly more. Anyone who works there should be aware of the vehicle rental prices. If not keep them off the phones. Thank yooJohn L. | First Impressions
Seriously best move in experience ever! This place is too notch, helpful and friendly staff, easy access. Storage isn't fun but this group makes it the best it can be.David S. | First Impressions
El cliente no dejó un comentario.NORRIS W. | Overall Experience
The people who work at this facility are very good at their jobs from the office staff to the equipment check in. I was very impressed with the quality of service, level of professionalism, efficiency and kindness of each person that I encountered.Danielle R. | First Impressions
Great storage place!Ron H. | Overall Experience
Good value for moneyHarilal S. | Overall Experience
No commonJOSE P. | Overall Experience
It did the job.Andrew W. | Overall Experience
Excellent service!pedro p. | Overall Experience
I will recommend this facility to all my friends and family. Excellent service.Oscar M. | Overall Experience
Very helpful staff all around. The hours are very convenient for someone like myself who has a very busy schedule. The ease of moving heavy furniture in the storage is excellent.omar c. | Overall Experience
Great service and speedglenn d. | First Impressions
I rented a truck and a storage and all was very clean and in good maintenance. Kristian in the front desk was really helpful and friendly.Ana K. | Overall Experience
The team was very friendly and even helped me get a last minute van rental when I knew they were super busy. They saved me a lot of trouble by being able to get everything I needed in one place.Doug K. | Overall Experience
Solid experienceChristian W. | First Impressions
Staff was extremely helpful and want to congratulate them for the good service they provided!DANNY C. | Overall Experience
Very nice and friendly staff.sharon h. | Overall Experience
Charlie was awesome and friendly.Alex C. | First Impressions
Our whole experience with UHaul has been great but the staff st this facility exceeds any place that we have ever rented a truck from. Over the years we have rented 10+ times).Jackie k. | Overall Experience
Everyone at this location is very good at what they do they went out of there way to help me outfernando f. | Overall Experience
Kristian was excellent. I'm using this facility again in Julybecause of him. Carl in the back was also wonderful.Vicky J. | Overall Experience
I finally found a place that treats me, like a valued customer. Charles the G.M. was my first contact. Kristian my second contact. All the staff I met afterwards were nice with the customers were alsoedward k. | First Impressions
Khristian was the man! Super helpful and super cool.Josh M. | First Impressions
I have rented from this location before. I have never had a problem. The staff has always gone above and beyond to assist me. I can not say enough good things about this location. Thanks to everyone!!Gregory W. | First Impressions
N/aAlexandria E. | Overall Experience
We rented a UBox to have it filled in Florida and sent to Chicago. The whole process was fantastic! I am so impressed by the helpfulness of all the staff and how perfectly this all worked!Sandra B. | Overall Experience
Limited customer service personnel to help at check in line. Storage that was provided as a big pole in the middle which limits the already small sizePascale M. | First Impressions
Driver who dropped off my UBox was great. She was very easy to talk to, called 45 minutes ahead of her scheduled arrival time to let me know she was on her way. Very personable and easy to talk to.Adam H. | Overall Experience
Friendly and helpfulheidi m. | First Impressions
Thank you for quality service and for keeping my items safe and secure!Rebecca Z. | Overall Experience
Thank you for being there when I needed you!nida m. | Overall Experience
This has been, and continues to be a nightmare. Someone please end this so I never have to speak up y'all again. I expect to hear from corporate.Rachel B. | Overall Experience
Great customer service!Matt L. | Overall Experience
Great placeEmanuel L. | Overall Experience
There was a delay in getting our unboxes ready to be transported but we had an overall good experience.Chelsea T. | Overall Experience
When I called in multiple times, the customer service was not the best. They kept trying to get me to pick up my U-Box instead of having it delivered. This was frustrating.ron j. | Overall Experience
I have spent hours on the phone with customer service, and I have left multiple messages for Charles regarding the horrible service I have received, he hasn't contact me. I will never use Uhaul again.Amanda K. | Overall Experience
Ningunokim g. | Overall Experience
Only problem with reservation I made for drop off location was that they didn't accept u boxes . Box was dropped dropped off at condo instead .Elizabeth D. | Overall Experience
.Tamika M. | Overall Experience
¡Gracias!Jennifer Y. | Overall Experience
Charles and Wanda go above and beyond to help as do all of the staff. We appreciate how well they take care of us.J.C.LILLY W. | Overall Experience
Good service and helpful staff, never had a problem.Mariam A. | Overall Experience
Nothing to add.dannies t. | Overall Experience
Service is top notch! Thank you.Cherylee C. | Reservación
superduper. leave me alone, comments box.Grant M. | Overall Experience
I'm never using U-Haul again. The employees are the worst.Jenna R. | Overall Experience
Great job, thanks!james m. | Overall Experience
Thank You so muchPhilip Y. | Overall Experience
Very friendly and accommodating.Kathy M. | Overall Experience
they provided false, inaccurate info & wasted my time. This location over charged me multiple times, failed to return phone calls & still has not refunded me. HATE UHAULJennifer C. | Overall Experience
There were some charges after the fact that I'm not sure why they are there. A $16 and $5 charge, but otherwise my things were stored and received just as I packed them!franczeska v. | Overall Experience
Extraordinario servicio al clienteedith g. | Overall Experience
The staff is second to none! I was very impressed with their creative approach as I moved in, changed storage units and moved out! Great experience! Great folks!! Thank you !!MICHAEL s. | Overall Experience
I had heard good things about this location & I was not disappointed. Thank you thank you thank you.Gene S. | Overall Experience
Stephanie was professional and did what we asked.Cody H. | Overall Experience
Thanks for making my move so easy!!William B. | Overall Experience
Dealing with calling and arranging was chaos. Information was routinely incorrect. Phone waits over half an hour. The right arm doesn't know what the left is doing. CHAOS !!!!! Poorly organized.Amy R. | Overall Experience
Very bad customer service I wouldn't recommend this specific uhual to anyone!Unique W. | Overall Experience
Wanda was extremely helpful and made the process very pleasant.MATTHEW B. | Reservación
Will never ever use your company services. the worst experience of movingJapji H. | Overall Experience
The storage space was very good, clean and well lit. Customer service was very good. I changed my mind about which unit I wanted and it was no problem.Tom R. | Reservación
All employees I’ve meet were very helpful and had great customer service skills .alexis h. | Overall Experience
Great!Max L. | Overall Experience
Gracias.EDWARD B. | Overall Experience
Nice facility and staff. Convenient location. One month free rent was a nice deal.SCOTT H. | Overall Experience
Terrible customer service on the phone. Everyone seemed confused at all times. Very frustrating when you're feeling stressed over moving too.Victoria R. | Overall Experience
Staff always seemed to be mad/upset that people were there needing assitance or that they had do their Jobs aka work!!!. And they always took their sweet time..BATSIRAYI VICTOR Z. | Overall Experience
I shouldn’t have to call twice and get rerouted 4x (and transferred while speaking) the day prior to move for Avondale to still not have my boxes ready for my movinghelp.Alexis A. | Overall Experience
Many complaints, several which I have already voiced to Constance in Avondale. They were never resolved. Worst customer service I have ever received. Will never use UHaul again and will notify others.Connor R. | Overall Experience
The U box was picked up three days late almost postponing the sale of my home. Was offered a refund on the delivery fee and I never received the refund. Good luck getting the right person on the phoneSteven M. | Overall Experience
Was promised to be delivered Saturday, but something came up, promised Sunday, but scheduled Monday. Didn't get the ubox delivered for a few days before pick up, had to make moving within 1 hour work.tim l. | Overall Experience
Rented Ubox from Pompano Beach, FL, fairly easy, people mostly helpful. Retrieving contents in Tacoma, WA complicated due to miscommunication. Ongoing problems from ZERO CUSTOMER SERVICE company-wide!Joy C. | Overall Experience
Good experience but the self app is a hot mess.TIMOTHY H. | Overall Experience
solid it worked wellRobert G. | Overall Experience
The U-Box storage location (outside their presumably locked facility) looked very very shady. It is right next to the railway line and looked to be in a insecure environment next to a disused factoryajay R. | Overall Experience
We chose this location because it was conveniently located to our new home. From day one until we moved out we can honestly say that we are impressed with the cleanliness of both inside and outside.Michelle H. | Overall Experience
This place was a nightmare. From the time we ordered our pods it was a mess. We found out the day before that the drivers could not bring our pods to our apartment... AFTER we called them (no one evKimberly O. | Overall Experience
Everyone was friendly and provided prompt service. Great staff and access for unloading.Kyaw S. | Overall Experience
This was the worst experience I've had with Uhaul. They refused to deliver my U-Box on the day I had paid for it to be delivered, and hung up on me every time I called to try to arrange delivery.Sarah B. | Overall Experience
The manager & staff were always helpful and the place is always clean. It can get busy at the front desk but worth the wait. Thank you U-Haul.Bertha N. | Overall Experience
Gracias.DAVID A. | Overall Experience
Spent two hours at the registration office waiting Just to hear that my storage unit was given away to someone else and I was offerred a smaller unit so I cancelled. Martel hung up on me when I calledMilo M. | Overall Experience
Thank you for all your helpMARIA C. | Overall Experience
I never saw your location. My U-box was supposed to be delivered to 40xx Broadway U-Haul, but it was not. Who is to blame for the screw-up? Was it Broadway, Kedzie, Mgmt for not having space???Robert G. | Overall Experience
the facility was fairly new and nice but the maintenance was bad. we had a lot of mouse droppings in our unit. the bathrooms weren't maintained either.ERIN M. | Overall Experience
Very pleased with yout storage facilityLarry J. | Overall Experience
..Sophia V. | Overall Experience
The staff members I had interactions with were very kind and helpful. Above and beyond the best experience I have ever had at a U-Haul. Special thanks to Christian he was especially professional.grayson s. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!