Customer Reviews for U-Haul Moving & Storage of Avondale

5,902 comentarios

3250 N Kedzie Ave   Chicago, IL 60618
(1st building north of Belmont on the west side of the street)

(773) 796-6767

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sat–Sun
    7 a. m. - 7 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(773) 796-6767

3250 N Kedzie Ave
Chicago, IL 60618
(1st building north of Belmont on the west side of the street)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sat–Sun
    7 a. m. - 7 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

larry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
5.0

Customer service is excellent

Fallon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto D. 
Clasificación:
5.0

Yes, the employee that helped me was great!

D David J. 
Clasificación:
3.0

The fkoor in the uhaul location was being painted and the odor was unbearable and smelled toxic. After only 15 min at the front desk I felt nauseous. I truly felt sorry for the indoor personnel who had to endure the strong noxious odor for their entire shift. Recommend to do indoor painting after hours when customers and most employees aren't going to be exposed to such noxious and possibly harmful odor.

Lauren K. 
Clasificación:
5.0

It was a very smooth process. Friendly and helpful staff.

Shannon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W.  |  Overall Experience 
Clasificación:
4.0

Everything was great !

Barbara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tri V. 
Clasificación:
4.0

Wasn't clear I had to report fuel gauge level when accepting truck. But uhaul rep said not a problem. We had only driven 5 miles, so fuel gauge stayed at 3/4 full and they didn't charge us extra. Overall good experience, nice uhaul reps.

harris F. 
Clasificación:
3.0

The location was fine, just not my chosen location and quite a distance away, as the location I reserved at was walking distance from my condo. On a Saturday morning they should have more than 1 person providing customer service. Having customers wait in line for over 30 minutes is really not acceptable, especially when pick up times are reserved so you know approximately how many customers are coming in.

Sean B. 
Clasificación:
5.0

The entire staff was very professional and courteous.

Joe L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOse R. 
Clasificación:
5.0

El cliente no dejó un comentario.

raul m.  |  Overall Experience 
Clasificación:
3.0

Have the same prices no matter what way you're headed. I pod double for a smaller truck going from Chicago to PA as I did from PA to Chicago a week earlier

Lance G. 
Clasificación:
5.0

Excellent staff and very supportive thank you come on

Don G. 
Clasificación:
5.0

Nothing. They were great

Lance G. 
Clasificación:
4.0

More employees working at a time to prevent long waits

Ashley L. 
Clasificación:
4.0

My experience it was excellent, The employees were helpful. And most of all I love the hours.

LUZ R.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Mesut S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONTREZ A.  |  First Impressions 
Clasificación:
5.0

The whole facility was nice, the guy who installed the hitch assembly was professional wasn't bothered when I asked to see the hitch prior. He showed me how it would be installed and you could tell he took pride in his work. He did an excellent job, but even better he took the time to make me feel comfortable about it and why I'm writing the review! ¡Gracias!

Michael B. 
Clasificación:
5.0

hands down the most efficient staff I have ever experienced at Uhaul before. I usually dread the long check-in and check-out process, but this team was great and super fast with everything and explained everything very clearly.

Shane G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Landon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry O. 
Clasificación:
5.0

Left sunglasses and readers in rental. Would like then returned. Maybe check cabs before finishing up returns?

Bob E. 
Clasificación:
5.0

Every thing went great. Great customer service!

john N. 
Clasificación:
2.0

Staff is slow and professional. The vehicles are in rough condition. Not very clean and the gas mileage is always off. Ever since Covid this location has gotten worse with its overall service.

Alex R. 
Clasificación:
5.0

Been all around America, Avondale has the Best Storage Facility in The Nation! Hands Down

tori H.  |  First Impressions 
Clasificación:
5.0

Not really nothing your employees represented great customer service. Keep up the great work.

Joe L. 
Clasificación:
5.0

I just want to say thank you to Charles the manager he was so amazing so helpful to me I appreciate him from the bottom of my heart God bless him abundantly or whatever he asks and God name may he receive it again Charles I thank you so much for everything

diane N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MYA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cara W. 
Clasificación:
2.0

The hitch3 I bought from Uhaul was not safely installed. The installer used 3 out of 4 mounting screws. The 4th screw was not easily accessible (behind the exhaust pipe), and the installer ignored it. I'm glad I didn't attach anything heavy to this hitch. I used it to carry a bike rack. I'm beyond disappointed as I unwittingly created a road hazard for myself and other car drivers. What happened to the phrase: safety first?

Wojciech T. 
Clasificación:
5.0

Trailer was damaged but works fine.

Jeff D. 
Clasificación:
3.0

My reservation was not confirmed. It cost me an hour of working time in calls to get it straightened out. Apparently this is what I haul is known for. Now I know.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica O.  |  Overall Experience 
Clasificación:
5.0

The whole experience was excellent. Made a stressful move, less so. The women who picked up and delivered the U-Box were great. Gracias

Michael S. 
Clasificación:
5.0

The process was quick and convenient! I would highly recommend UHaul

Cooper W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando P. 
Clasificación:
5.0

Everything worked out great, THANK YOU!!

mark N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher N. 
Clasificación:
1.0

truck was not functioning well and did not feel safe driving it. Reported it and no one cared and said keep driving it. Poor running piece of equipment. PPl at location at pickup nice.

Louie F. 
Clasificación:
5.0

Entry & Exit needs stripes for motorist to know what side to drive on

GEORGE B. 
Clasificación:
5.0

They were helpful and efficient when I dropped the UHaul back off.

Annie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

gordon A. 
Clasificación:
3.0

The checkout experience took forever.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE D. 
Clasificación:
3.0

The truck kept giving me oil maintenance light the whole rental. The brakes were making a noise and didn't work well.

Saluka A. 
Clasificación:
1.0

-No place to park while packing the truck before putting the car on the tow (I reserved at this location because they previously allowed parking on move in) -Mirror fell off when I tried to adjust it -Staff unfamiliar with equipment -Sold me lock that didn't fit the truck -Paid for assistance putting on the tow but both workers admitted they had never installed the tow before. Later found they had installed the safety chains improperly

Ian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

pete P. 
Clasificación:
5.0

Charles was great.

Guillermo M. 
Clasificación:
1.0

I already made a complaint check my name but apparently it didn't go anywhere so why bother giving a comment.

kimberly G. 
Clasificación:
5.0

Thanks uhaul company everything was great.

Ahmad Zia S.  |  Overall Experience 
Clasificación:
5.0

My drop off person. Tammie was terrific

Stephen G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paula M. 
Clasificación:
5.0

The uhaul drivers both in Chicago and Seattle we're friendly, and I appreciated their call when they were on their way. I just wish it was more clear when I originally booked over the phone that the delivery to my new house wasn't included - I was happy to pay for delivery, but I was under the impression that was already a part of the plan. I didn't find out until my box was already in Seattle that it wasn't already set up for delivery at my place.

Erica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Make a seating area for renters

raymond C. 
Clasificación:
5.0

Make a waiting area for renters

raymond C. 
Clasificación:
3.0

Please notify the customer of the changes in insurance charges for cargo vans when RENTING the equipment, not when they come to pick it up, when it is too late to object the excessive fees!

Amy M. 
Clasificación:
2.0

I received no notice that my hitch hadn't come in until I showed up to my appointment to have it installed. I was told a manager would call me to reschedule but that didn't happen so I called a few hours later to rescheduled and confirmed the rescheduled date/time. When I showed up to the rescheduled appt I was told the appt was for an hour and half earlier and the office had tried calling but I had no missed calls. They said they could still fit me in and I confirmed that they had my correct number since they told me they would call when it was done. Several hours later with no call, I called in to check on the status and was informed my installation was complete. A completely disorganized operation and disappointing service.

Ashley V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W. 
Clasificación:
5.0

Glitchy ramp on this rental. Tricky to get it fully reinserted and locked into position after using.

Evonne W. 
Clasificación:
5.0

I was disappointed that the price added up with insurance and gas included but that's understandable.

Jefferey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan S. 
Clasificación:
5.0

The 24/7 truck share is amazing!!

Emily S. 
Clasificación:
1.0

Made me go to a different location to pick up vehicle that I made a reservation for a month in advance. Took 1hr for representative to solve the problem which resulted in extra miles on vehicles increasing my rate then delayed us for our movers with cost us even more money. This failed experience ended up costing me $200+ because U-Haul could not hold a reservation or solve the problem in a timely cost effective manner. The truck was also damaged to a point where I felt unsafe driving it.

Daniel V. 
Clasificación:
5.0

Looks good and clean

Kyle A. 
Clasificación:
5.0

Fast, Friendly & Efficient check in.

Barry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hilary J. 
Clasificación:
5.0

Amazing staff at Chicago Kedzie! Charles and Elizabeth and Wanda all took a look at my situation and offered options available. Very upbeat, positive approach!

John M. 
Clasificación:
5.0

Have more people

Gilberto C. 
Clasificación:
5.0

The employees were courteous and friendly

Marilyn R. 
Clasificación:
4.0

Your website needs some serious work. I realize that is not the responsibility of THIS location... but it reflects on all of them. I am happy to give you specific suggestions if you are interested.

Victor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

justyna N. 
Clasificación:
5.0

They were very professional and courteous

GARY C. 
Clasificación:
5.0

Abby and Fran were excellent customer service representatives, they made moving very comfortable.

Joe L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tatum Y. 
Clasificación:
1.0

More professional and better clean vehicle

tim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary G. 
Clasificación:
1.0

NO HELP AT ALL. This was NOT where we contracted to drop off the truck. You moved the drop location nearly 30 minutes out of the way with no public transporation available to get home. We were behind schedule due to the change and got ZERO help when we arrived to drop. We were told to use the mobile app. Followed directions and put key on the mail slot marked KEY DROP and where the guy working told us to put it. One hour later received a call from a RUDE woman claiming to be that the drop site accusing us of NOT dropping the key in the slot and threatening us! I told her we absolutley 100% did put the key in the correct slot drop and she said "we'll see about that when my manager reviews the video footage." I replied to her then PLEASDE DO because we dropped it in the appropriate location. WE WILL NEVER EVER USE UHAUL AGAIN AND WILL MAKE SURE TO SHARE OUR HORRIBLE EXPERIENCE WITH FRIENDS AND ON SOCIAL PLATFORMS.

Kendall M. 
Clasificación:
2.0

My wait time was obnxiously long. I had signed up for the first spot of the day, which was a "wait with the vehicle" time, and the process ended up taking about 5 hours. I was able to go to a nearby coffeeshop for a couple hours, but came back for the estimated finish time. There was no seating in the facility, so I was forced to stand or sit on the ground for the next 3 hours, as I was continually told, "They're almost done. Just a little bit more." I had to ask ever 30-45 minutes where the process was, as no one else was being proactive with it. Upon reviewing the workmanship, the fascia cutting was also poorly done. It was left roughly cut and very uneven on both sides. Finally, I actually tried submitting or contacting support over a month ago regarding these issues, but the online form to request a review was not working, even though I had a confirmation number and account, it never sent me a link for review (I'm surprised I received this one).

Geoffrey O. 
Clasificación:
3.0

Get a waiting room.

JOHN C. 
Clasificación:
2.0

Quoted wait time for installation was off (.8 hr for wiring/ .5 hr for hitch). Waited for three hours before my car was done.

Fiona B. 
Clasificación:
1.0

We had 2 vans scheduled.to go in for hitches. After we saw the quality of the 1st install we canceled our 2nd appointment. Free spanning wires. Pig tail whip for the lights didn't work because the harness wasn't pushed in the entire way Left pieces of the interior plastic dangling. Stop while you are ahead and stick with rentals

Kinetic E. 
Clasificación:
1.0

The entire U-Haul hitch installation process was a big nightmare. From the time I drop off my car to the three times I went back and check on the car. It was a nightmare. One of the three times was after a phone call that I received that the car was ready. When I arrived at the U-Haul dealer, the car wasn't even being worked on as far as hitch installation. Then when I hooked on the trailer hitch/ball mount was too low and the trailer arm had practically no clearance from the street/ground. So I had to stop at another U-Haul dealer on my trip/move down to get a new ball mount installed which further delay the move.

Sean M. 
Clasificación:
5.0

Not a thing Wanda was a pleasure to work with very good person

Willie L. 
Clasificación:
2.0

Very understaffed quotes are different from online i was given a trunk that had only 1/8 worth of gas then i was asked to fill it up to a 1/4 for a 20 dollar discount.

Mechecicul T. 
Clasificación:
1.0

The coverage that is listed as optional on the website, i was told was mandatory when i arrived to pick up the truck. The previously quoted $30 something rental ended up being $86. Your pricing structure is a scam.

MATTHEW K. 
Clasificación:
5.0

Everything was great!

John R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
1.0

Awful. Improve the overall treatment of your customers

Ariyel J. 
Clasificación:
1.0

I was switched to this location 2 hours before scheduled pick up time. I was unable to confirm the new locationâ€"the automated system was not working. I was unable to reach the Fullerton locationâ€"long wait on the phone. When I got to Kedzie, there was a long wait there because there was only one worker. Then, my van was blocked in and that took more time. Overall, a poor experience!

Timothy J. 
Clasificación:
5.0

All went good & better than expected

Neno S. 
Clasificación:
5.0

UHaul Moving and Storage Avondale is remarkable in its' cleanliness and thoroughness in customer support. An excellent choice for anything UHaul!!

Theresa D. 
Clasificación:
5.0

Location was closed when we arrived. The key drop box was not easily located and the yard was cluttered. However, overall the experience was good overall, and would recommend Uhaul to anyone who needs to move.

Jeffery R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

Easy checking and checkout process although there was a long line of vehicles being returned and only one person working the back lot. She was efficient and courteous which made it easy to complete my return.

Jose L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicholas p.  |  First Impressions 
Clasificación:
5.0

Charles was professional, courteous and very knowledgeable in the ins and outs of the Uhaul customer service . He receive a 100/100 in my book and will only use his location for any future needs.

Jonathan C.  |  First Impressions 
Clasificación:
2.0

I had a terrible experience with the associates at the store. I went inside to pick up a rental truck and check-in for my rental unit to provide my renters insurance, redeem my free lock and the free month of storage email that I recieved after renting the truck. I was told I needed to get back in line to handle my rental unit after picking up my vehicle because there was a line. I went to the truck and pulled it up to the entrance and the door was already locked 15 minutes early. I stopped an associate to ask if I can be let in, I was told no and that my lock would be in the storage unit. When I found my unit there was no lock provided, I then pressed the customer service button in the facility and was told to come back to the store. I retrieved the lock but was refused when I tried to discuss the free storage promotion. Once I moved my belongings in, I realized that the latch was stuck and I could not close it to lock it. My husband had to run to a gas station to get WD40 just to get the latch unstuck. Overall, it was a very negative experience.

Ariel G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelique M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILIA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared P.  |  Overall Experience 
Clasificación:
5.0

Space is reasonably priced, well maintained, very clean and good security. The staff is always polite and helpful. I would recommend UHaul storage.

CARRIE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cris c.  |  First Impressions 
Clasificación:
3.0

The manager, Charles, was very professional and respectful and he helped me getting my storage unit without any hardship. However my poor rating goes to the first staff I had to encounter after being in line for about 20 minutes. She wasn't professional and respectful. Upon arriving at the counter, I said I'm here for my storage reservation. She didn't take the time to look at her screen and check, replying "we do not have any available storage" without asking me what specifically I was looking for. I reminded her about my reservation and that I checked two times over the phone, a few days prior to that day and she showed no concern, referring me to the 800 number even though she has full access to that facility on Kedzie. I said, can you offer me something else since I counted on this space and I just got less attention and care as if she just wanted to skip serving me as a customer. she insisted no one has moved as of today, then no unit were to be available. I had a feeling she wasn't doing her job. Asking to speak to her manager, Charles, I finally realized that they do have two units available. Charles was very professional and I'm only dissatisfied with the staff poor communication and service. I had put all the efforts to reserve a space, and even double checking by calling the 800 number and the facility itself, and had I not been helped by the manager, who was temporarily outside at the time of this whole encounter, all my moving plans would've been ruined. It's the first time I've had to experience such attitude at a uhaul. ¡Gracias!

Alireza G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Santiago G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paolo T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shafaq i.  |  Overall Experience 
Clasificación:
5.0

I never had a problem with this place.

Enrique R.  |  Overall Experience 
Clasificación:
3.0

Over price; prices change up any time they want.

RICARDO B.  |  Overall Experience 
Clasificación:
5.0

Wanda was very helpful

Mike V.  |  Online Move In 
Clasificación:
5.0

We were greeted by the woman that typically cleans the storage building. She assisted us in accessing the building and gave clear directions. The building smelled great.

Mike V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE L.  |  Overall Experience 
Clasificación:
5.0

Todo está en perfectas condiciones y muy buen servicio

karoll o.  |  Overall Experience 
Clasificación:
5.0

Just want to say that the staff here are so nice and friendly . hands up for the managers they Rock thank you guys take care and god bless u all. Jesenia perez

Jesenia P.  |  Overall Experience 
Clasificación:
3.0

Only problem I had was mice or rats made a nest in my clothes box, I guess that’s not the worst thing that can happen after a year in storage .

Joshua A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R.  |  First Impressions 
Clasificación:
5.0

The Team at U-Haul was a amazing experience & I will recommend anybody I know to the best service I've seen in my years & I appreciate the entire staff & I must say it feels great to speak HIGHLY of a Company like yours. THANK YOU VERY MUCH

Naomi F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Afzal A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan F.  |  Overall Experience 
Clasificación:
5.0

Thank you and God bless

Morris R.  |  First Impressions 
Clasificación:
4.0

VEry clean

jon s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

lawrence m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wassapan P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamil F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Erin H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Estephanie O.  |  First Impressions 
Clasificación:
5.0

I didnt realize about the disarming the unit at first so that was confusing but overall I have had three different storage units in three different companies and this was absolutely the most secure for my garbage lol. The staff was amazing they are very fun and make great jokes. That hill at the front is a bit treacherous but i made it up fine with out any damage to my garbage. I also rented the biggest Uhaul truck I have ever driven there and that was very intimidating but i made it back safely. Great experience thanks for holding my crap!

patrick s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Celina K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David H.  |  Overall Experience 
Clasificación:
5.0

Friendly

TOMAS O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD P.  |  First Impressions 
Clasificación:
5.0

Thank you Charles

Carmen D.  |  Overall Experience 
Clasificación:
5.0

Thank you, Charles, Jennifer and the rest of the Team at the Kedzie location. I do appreciate you all. I will highly recommend family and friends to this specific location. The customer service was great especially Charles I came all the way from Indiana state they made me feel so comfortable like I was home. As soon I arrived my truck was ready. The prices for the truck and 2 storage units was fair even though there was no 10×15 available. Like I stated earlier I will highly recommend anyone to this location due to great customer service.

Gabrielle L.  |  First Impressions 
Clasificación:
5.0

The manager was awesome

Cornelio D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

diana b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Viktor A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nidia o.  |  First Impressions 
Clasificación:
5.0

The process was easy! Second time renting from this location ( Kedzie ) .

Cristina s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tawanda c.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jade R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Gabriel R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A.  |  First Impressions 
Clasificación:
5.0

Management follows through. The company is in tune with the issues of moving. Charles the manager was proactive in dealing with logistics in an over the top busy storage season. I will recommend this facility.

Brandon T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike P.  |  First Impressions 
Clasificación:
4.0

.

Julian K.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff, great location, everything is easily accessible

Marco E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

nicholas p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mina A.  |  Overall Experience 
Clasificación:
1.0

I have four pending charges for the same unit on my card and they didn't offer the option for "free one month of storage" with my trip at the location I needed to return my truck at, despite advertising "free one month of storage" at said location. The location my free storage was offered at was on the other side of the city from where I dropped my truck off at.

KOBE M.  |  Online Move In 
Clasificación:
5.0

👍the manager

walter t.  |  Overall Experience 
Clasificación:
5.0

Great customer service...thank you

TOMAS O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Viktor A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa M.  |  Online Move In 
Clasificación:
5.0

i have rented vans and self storage units at dozens of uhaul locations in the chicagoland area and this location is easily the best. fast and kind service, well maintained carts and elevators.

Anna T.  |  First Impressions 
Clasificación:
1.0

I did not receive my first month free even though I rent trailers and trucks all the time, and my unit on the first floor had a broken door so I had to move to the second floor which I DID NOT want. I would really like my next month free on a first floor unit.

Matthew M.  |  Online Move In 
Clasificación:
5.0

Staff is excellent! Facility is very clean. Highly recommend! Wanda and Charles are especially nice and efficient.

Goldie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis B.  |  Overall Experience 
Clasificación:
5.0

Muy buen servicio

RICARDO B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Solomon K.  |  First Impressions 
Clasificación:
1.0

I had a reservation prior to standing in the line to sign my contract. After waiting in line for 45 minutes I get politely told there are no more storage units at the facility... Even though I had a reservation. I then get a phone number of the manager to call so I utilize it and he starts texting me. He gives me a unit and which is smaller than what I reserved and when I get to the unit with the movers I'm paying BY THE HOUR...There is a pipe in the middle of it. I spend more money than I predicted all due to lack of professionalism and horrible logistics on uhuals part.

Brandon T.  |  First Impressions 
Clasificación:
5.0

I had to move my son out of his apartment and store here for 2 days and move from storage to his apartment. Your staff was top notch!! I'm not kidding give them a raise. I was SO happy with everyone there. Super helpful. Please pass this on to them. Everyone wants to hear "Great job!" Made me leave happy so I could enjoy this weekend!!

William H.  |  Overall Experience 
Clasificación:
5.0

Charles at the management office was very forthright, honest, and also helpful with me at a clearly busy and hectic time at the end of the month. He offered some immediate and flexible solutions for the availability he had and really did an awesome job.

Brian K.  |  First Impressions 
Clasificación:
5.0

Thank God for Charles Spaulding. He is a true Godsend. There is no way I can handle a move right now and Charles knows how to support that with storage.

Nathalie J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CASTANEDA I.  |  First Impressions 
Clasificación:
5.0

Everyone at the Avondale location were very friendly and professional. Charles was very helpful and I have to say that Great customer service is a rarity. Keep up the great work.

Theresa R.  |  Overall Experience 
Clasificación:
3.0

Was billed for space I did not rent. Very bad.

Joseph H.  |  Overall Experience 
Clasificación:
5.0

They were so helpful at the hardest point in my adult life. I cannot believe how my life imploded. But Charles Spaulding and the whole staff were so understanding for two years. I'm still unemployed and they were able to work with me and never destroyed my dignity. ¡Gracias!

Nathalie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W.  |  First Impressions 
Clasificación:
4.0

Office is extremely difficult to reach by phone. I was always on hold for at least 20 minutes, and 80% of the time the person I was connected to was at a call center and not the actual location. Staff was helpful when I could reach them.

Rupert D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Haley J.  |  Online Move In 
Clasificación:
5.0

Charly tremendo servicio al cliente Gracias

walter t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER E.  |  First Impressions 
Clasificación:
5.0

There was supposed to be a lock in the unit. There wasn't, so I went to the office and got one.

Hatie P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Brielle W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph H.  |  First Impressions 
Clasificación:
2.0

This was not me.

Paolo T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david k.  |  First Impressions 
Clasificación:
4.0

Everything was pretty great. Well lit and clean storage facility. My only complaints/frustrations are: 1) requiring a round lock on the unit that is 3x the amount of a regular lock. Very annoying. 2) Hard to get ahold of someone via phone. They pick up and answer "please hold" without even asking who it is or the reason for the call. Tried for over an hour one day and kept getting the same response. Not great for customer service

CALEB B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Unique B.  |  Overall Experience 
Clasificación:
5.0

The staff is great and very helpful also when I first moved in I forgot to properly lock my unit door with lock and the staff immediately called me to inform me and I thought that was awesome they didn’t waste no time and all my stuff was secured.

MARK P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lawrence m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Landon V.  |  First Impressions 
Clasificación:
5.0

Gentlemen speaking through intercom was very helpful and very nice.

JANETTE B.  |  Online Move In 
Clasificación:
5.0

The experience with the staff at this location has always been excellent. It is obvious that management cares about customer service.

John G.  |  First Impressions 
Clasificación:
5.0

The staff at this location has been over the top accommodating and helpful. The GM Charles understands how to provide high level customer service in a time where it is often overlooked. I would highly recommend that people use this U-Haul facility for storage and rental needs.

john g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B.  |  Overall Experience 
Clasificación:
5.0

You’re very professional

Sergio L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauricio T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J.  |  Overall Experience 
Clasificación: