Customer Reviews for U-Haul Moving & Storage of Avondale

6,420 reviews

3250 N Kedzie Ave   Chicago, IL 60618
(1st building north of Belmont on the west side of the street)

(773) 796-6767

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat-Sun: 7 am–7 pm

Services at this Location:

Contact Us

(773) 796-6767

3250 N Kedzie Ave
Chicago, IL 60618
(1st building north of Belmont on the west side of the street)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat-Sun: 7 am–7 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I just wanted to personalize my response and say that this location made my day of moving hassle free! I got a 24 hour extension, despite being able to finish the day of, and this made me extremely grateful. Thank you folks at the Kedzie U-Haul!

Rebekka G. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Zoe K. 
Rating:
5.0

Customer did not leave a comment.

Liris A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
4.0

An oil change was needed so they put in 2 quarts of oil instead of giving a new vehicle. Also, I think every vehicle should start on full and be returned on full.

Margo A. 
Rating:
5.0

The Agent was all about business, hat's off to him

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

juan O. 
Rating:
5.0

Fantastic. Everything worked wonders

Brian B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Truck was dirty, I had to stop at a gas station to clean mirrors and windshield. Appeared to be pet hair in the cab. There was a warning light on the dashboard saying to check the gas cap. I asked the employee about it and he just said I should be fine without really addressing the issue. This was an out of state one way move. I was not ok, but I don't think it was related to the gas cap issue. Lost power steering at the end of the trip, possibly due to a disconnected hose. How often is routine maintainance done on your vehicles? I lost all trust in your reliability. I will never use U Haul again, and I will caution others to do the same.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Phillip P. 
Rating:
5.0

Customer did not leave a comment.

ANGEL T. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Amari B. 
Rating:
5.0

Customer did not leave a comment.

Tad W. 
Rating:
4.0

Customer did not leave a comment.

Pablo E. 
Rating:
3.0

Auto check in process involves many steps that could have been completed before the reservation begins which drastically delayed the start time of the rental. Truck did not have blankets and dolly as requested. Return instructions were unclear

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Alexandra M. 
Rating:
5.0

My rating for the overall UBox container service; I had no interaction with the actual orgin/destinaton UHaul locations, just your delivery drivers, customer service, and scheduling service.

Osbert R. 
Rating:
4.0

Customer did not leave a comment.

Olga P. 
Rating:
5.0

Communication was great and everything was done promptly! Made my move super easy! The only thing is they forgot to take the shipping bolts off when the container was dropped off at the second location, but the woman who dropped it off was really great and offered to get supplies so that we could open the container.

Olivia G. 
Rating:
5.0

Customer did not leave a comment.

LAURA K.  |  Overall Experience 
Rating:
2.0

My card was charged nearly $300 dollars and when I called all they said was that they forgot to take me out of the system. They had no answers for it and if I didn't notice it after the second billing I was getting $130 taken out every month so literally no reason. It over drafted my card and was not told when I would get that money back

Samantha W. 
Rating:
5.0

Customer did not leave a comment.

De Elvin S. 
Rating:
5.0

Customer did not leave a comment.

Walter P. 
Rating:
4.0

Make sure to get a proof of delivery when delivering trailers

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Jorge M. 
Rating:
5.0

Customer did not leave a comment.

Dayshia L.  |  Overall Experience 
Rating:
5.0

To make sure the mechanical issues works well. Thanks

Judith C. 
Rating:
5.0

Customer did not leave a comment.

ALBERT V. 
Rating:
4.0

There was a long line when we first got there with only 1 person behind counter I had reserved truck online but didn't realized I could finish online and just pick up keys (that was not clear). Maybe also would be good to have more than 1 person knowing there were many truck rentals and it was sat morning.

Jodi L. 
Rating:
5.0

Wanda is a doll! Thank you for all that you do!!!

julie r.  |  Overall Experience 
Rating:
2.0

I have put in multiple complaints about my recent experience and have received little to no correspondence from this location or the customer service line. I will likely no longer be using Uhual in the future after many years and several moves with Uhaul.

IAN J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

With weather condition been super cold everyone did super job

WILFREDO C. 
Rating:
3.0

I rented a 10 footer, when the truck was delivered the truck was completely covered with snow. I cleared the side windows my self and the wipers cleared the windshield upon entering I noticed the check engine light was on, I requested another truck when delivered full of snow I asked if they could clear off the snow for me. They did a quick brush off, i still had to clean it myself. Other than that i guess it is what we have come to expect from customer service.

carlos F. 
Rating:
5.0

Customer did not leave a comment.

raequan W. 
Rating:
4.0

Customer did not leave a comment.

Colin M. 
Rating:
5.0

Customer did not leave a comment.

Jonah M. 
Rating:
5.0

Customer did not leave a comment.

Marisol S. 
Rating:
5.0

Very nice and helpful staff.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

I would use UHaul again. They were efficient.

Joe I. 
Rating:
4.0

Customer did not leave a comment.

Janice C. 
Rating:
1.0

Poor customer service. Staff is rude and unprofessional.

Roxana N. 
Rating:
5.0

Customer did not leave a comment.

Jelena P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle W. 
Rating:
5.0

Customer did not leave a comment.

keith R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

U-Haul is the number # 1go to for me NEVER thought of any of company . it's been apart of my life and parents for a long as I can remember in that will be 4 years old , stay around. you have been apart of our past and future

Valery T. 
Rating:
5.0

Customer did not leave a comment.

keith R. 
Rating:
5.0

Customer did not leave a comment.

Dariia R. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

Krista K. 
Rating:
5.0

Absolutely nothing at all. From my experience no improvements are needed

Angel M. 
Rating:
4.0

Customer did not leave a comment.

nelson J. 
Rating:
2.0

Work with me, I'm given two quotes, I don't understand how it's cheaper to drop off equipment somewhere else only to pick it up immediately during a multipart move. I tried to explain my situation and it was like talking to a brick wall. The representative at the next location was much more amenable and helpful.

Matthew F. 
Rating:
3.0

My husband definitely left an expensive pair of new sunglasses in the truck. Called a few hours later and they had magically disappeared. Our fault but it leaves a bad impression that the staff stole them instead of giving them back. Make sure you collect all your belongings before you leave because you won't get them back.

MArk B. 
Rating:
3.0

Although our in-person experience was helpful and breezy, our online experience was less than exceptional. When we arrived at the U-Haul facility, we experienced issues with verification and communication on U-Haul's end, as we waited and retried having codes sent to confirm identity and emergency contact information. Hopefully the online system is improved to be a bit more efficient. It is very user-friendly, just not efficient and timely, it lags automated communications on certain steps.

Vincent G. 
Rating:
5.0

Wanda was awesome!

Walt V. 
Rating:
4.0

Customer did not leave a comment.

Rena K. 
Rating:
5.0

Friendly, fast, and very professional. Keep up the good work.

Caesar V. 
Rating:
1.0

Two times in a row the last one I rented had a flat tire as soon as I went to pick the vehicle up the tire went down completely out of air. This rental I just used was auto transport as well and there was a big, huge string tied to the axle, which locked up the rear tire up. I had to stop what I was doing and take out the string. Don't ask me who put a big rope in there, but it was a big rope in there and it looked like a belong to a boat. They didn't even bother checking that they sent it out without checking the equipment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Salvador S. 
Rating:
5.0

Customer did not leave a comment.

KHALED E. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Juan V. 
Rating:
5.0

Customer did not leave a comment.

Bill J. 
Rating:
1.0

I originally made a reservation (23351795) for a different location that was within walking distance of my home. U-haul called me the morning of my reservation, just 4 hours before I was scheduled to pick up the truck, and informed me that they would not honor it because there were not any trucks at the location I had reserved that could do online check in. If this was the case, I should have been told far enough in advance to make alternative plans or not been able to make this reservation in the first place. The customer service rep that called showed no empathy, did not offer any compensation for U-haul's inability to honor my reservation, and only offered the option to get a truck at this Avondale location instead, which is not walking distance from my home. I asked them to cancel my reservation because this customer service and experience was unacceptable to me. They did not cancel my reservation despite what I asked and what they confirmed they would do. I then shift my reservation to Avondale knowing I will now have to drive and leave my car at the location because given the last minute nature, I was not able to shift to another rental provider - it felt like U-haul had purposefully waited until the last minute to prevent me from making an alternate plan. Then upon arriving at the Avondale U-haul location, they cancel my reservation and create a new one it seems and inform me that they do not allow parking at their location. U-haul forced me to shift to this location where I had to drive to get to it, instead of the location I could walk to, and they won't even let me park at it. Overall, what I have gotten out of this experience is that I should not count on U-haul to honor any reservation nor provide even a shred of customer service or regard for the customer experience. This was such a poor experience, I will not be trusting U-haul with any move in the future.

David K. 
Rating:
5.0

Fast service

Josephine H. 
Rating:
5.0

Customer did not leave a comment.

Ron V. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
1.0

Front desk staff were rude

Heather R. 
Rating:
5.0

Other than being clean, convenient and secure, you have an amazing staff! Wanda is a gem and the rest staff (including the manager, Charles Spaulding) were great! Nothing negative here, guys!

JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bimal S. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
2.0

The good points - the van was ready at the time specified and check out was fine. The vehicle operated fine also. The bad points (1) sending out a vehicle that gets poor mileage with a quarter of tank of gas and having to return it with that amount of gas is absurd. It's obviously a way for U-Haul to obtain extra gas from customers. This is completely transparent and if it's your company policy, it's obscene. (2) the back of the vehicle was very wet - like the cleaning process from the previous rental consisted of simply hosing down the inside and not drying it. Kind of a problem when someone is loading up boxes that are not waterproof and they break, destroying peoples items. Your staff can't take the extra 5 minutes to dry the back off with a few towels?? Nice service. (3) If I didn't review the bill I would have been charged for insurance coverage I declined online when I checked in. I was told by the woman at the desk (who removed the charge after some arguing with me) that when a customer registers for the pick up online (which I did because it is strongly suggested to "help save time at checkout") he/she is automatically charged for the insurance. If this is true, it's even more disgusting than your gas policy. Needless to say, I won't be using your online check-in service again. Overall a pretty lousy experience. However, in general your staff is pretty nice and didn't put up too much of a fight on the insurance refund.

ERIC R. 
Rating:
5.0

Very friendly service, super easy checkout! :)

Trent P. 
Rating:
5.0

Only complaint is that when checking back in the equipment, I had to go inside to get help but I have rented from this location several times and this was the first time I had to wait so long for a return.

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

LINDA G. 
Rating:
5.0

Everyone was great ..can't think of anything

Christina E. 
Rating:
2.0

The 3250 N Kedzie Ave location is the worst Uhual location I've ever been to. I have rented from many locations and included this Kedzie one. Each time the Kedzie location is horrible. The employees are disinterested and rude. The whole teams there makes a bad name for uhual.

Maxwell M. 
Rating:
4.0

Customer did not leave a comment.

Kathryn G. 
Rating:
4.0

Customer did not leave a comment.

Brandon H.  |  Overall Experience 
Rating:
4.0

Facility maintained, very well.

dennis g.  |  Overall Experience 
Rating:
5.0

You should to improve self pickup by phone procedure. I had a issue with that because application asked me to upload photo of my expired DL, but I never had another DL.

Oleg M. 
Rating:
5.0

Customer did not leave a comment.

Iserreal S. 
Rating:
5.0

Loved the self check in return app.

Patrick F. 
Rating:
5.0

The truck needs some brake work it was hard to stop

sabino C. 
Rating:
5.0

Miss Wanda amazing customer service

Jesus M. 
Rating:
4.0

Shop computers and network connection is substandard and makes checking out equipment take too long.

JASON K. 
Rating:
5.0

Customer did not leave a comment.

Nelson A. 
Rating:
5.0

Customer did not leave a comment.

Leo B. 
Rating:
5.0

Great Experience! I definitely will recommend this location to friends and family.

Melisha M. 
Rating:
5.0

Customer did not leave a comment.

Sudeep D. 
Rating:
5.0

Great hours and facilities! Wanda was great on a seeing questions and helping with anything!

Meghan S.  |  Overall Experience 
Rating:
3.0

The ball mount and pin were missing but the front desk quickly fixed this issue, and I had to adjust the trunk liner because it was not put back properly

James O. 
Rating:
4.0

Thank you

Larry P.  |  Overall Experience 
Rating:
5.0

Everyone at this location is always a great help.

Jeremy T. 
Rating:
4.0

This was better than my picking-up experience. The staff seemed more knowledgeable, at least. I was frustrated that I could not leave the rental there while I took the car we had towed from Philadelphia to our new house. My partner doesn't drive and it was not only inconvenient, but the attitude was inhospitable. I can't be the only person who has ever asked, they should offer a better solution than "figure it out." I ended up parking my other car on the street nearby, totally unsure of the parking rules of Chicago, and then left in the Uhaul and proceeded to get into a car accident (not their fault, of course, but I wouldn't have gotten into one if the U-Haul had stayed behind.) All things considered, I would recommend this location, generally, but not UHaul based on the entirety of my experience which was a nightmare.

Patrick A. 
Rating:
1.0

Customer service sucked and horrible attitude

Nicole E. 
Rating:
5.0

$.69 a mile is extremely expensive.

Douglas P. 
Rating:
5.0

Customer did not leave a comment.

Emina S. 
Rating:
2.0

Don't keep track of mileage and charged me for 73 miles even after I did the calculations to show I only drove for 7 and they did nothing.

Tricia M. 
Rating:
4.0

I was given conflicting information from someone on the phone when reserving (this was not someone at this location) which caused me some difficulty when picking up the vehicle in person, but everyone at the location was very helpful.

EMILY H. 
Rating:
4.0

Customer did not leave a comment.

thomas T. 
Rating:
5.0

Service has always been great during the time I had the unit. I most I liked about the facility was that it was well lit and extremely clean. Thank you

Naida R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anna M.  |  Overall Experience 
Rating:
4.0

I have bad experiences these past couple of months with the uhaul in florida, but this experience with your chicago company was excellent.

Gilbert A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominique C.  |  Overall Experience 
Rating:
5.0

The only really why I wouldn’t recommend this facility is because my monthly rent continued to increase regularly. The reason that was always given for the rent increase was building maintenance.

Almaleen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JOSE V.  |  Overall Experience 
Rating:
3.0

The system broke down we came in to rent the storage unit and it took over an hour to finish up the paperwork. This later caused issues with our auto payment - we never received payment reminders via email or text and our payment didn’t go through. when we came to move out, the elevator was broken and we had to move our stuff down the stairs. The manager said he’s busy and will come the next day to figure it out but we already rented everything and made arrangements. Seems like this location has a lot of technical issues from our few experiences there.

JOSEPH Y.  |  Overall Experience 
Rating:
5.0

No complaints but the access hours could maybe be extended for people who need later hours.

Monalisa H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

todd r.  |  Overall Experience 
Rating:
5.0

Workers were very helpful and accommodating!!

Christine F.  |  Overall Experience 
Rating:
4.0

It would have been nice to have a few extra hours for after hours access. Also, I know it is almost impossible to control and having them is a courtesy, but the lack of moving dollies stored by the door was an issue. Finally, it’s been a bit of a hassle to deal with the insurance claim from the pipe leak back in December.

Brian K.  |  Overall Experience 
Rating:
1.0

I had a very poor move in experience. Customer service and communication were severely lacking. When I made my truck reservation, I saw a message on the site that said you could get a month of storage free with a truck rental. So I did that. I was then very surprised when I arrived at the storage facility, saw even more signs advertising this special, and the full amount was charged to my account anyway. I went to the office to try to straighten this out and get the special I ordered and was given absolutely no help at all. Nearly every response to my questions were "I don't know". The best she said she could do was offer me a free lock. (?) Which I don't need since that already came with the unit and doesn't at all solve the problem. I then had an issue with the access code to the unit. I showed the same employee my access code and asked for assistance since it wasn't working. She again responded with "I don't know" and mentioned something about purchasing extended hours access...which I have no idea why I would need since it was not even close to being after 10pm. Thankfully I was able to get in myself, but I cannot in good conscience recommend this place to someone else after the terrible experience we had. If this issue was resolved, I would raise my rating, but as of right now this place barely earned 1 star.

Paige B.  |  Online Move In 
Rating:
5.0

The best establishment I have ever visited

Erasmo C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Afzal A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Ashley T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glynis a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glynis a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDNA S.  |  Overall Experience 
Rating:
5.0

The staff customer service is truly excellent every single time i’m there

Naomi F.  |  First Impressions 
Rating:
5.0

Charles has outstanding customer service!

Ashley T.  |  First Impressions 
Rating:
5.0

All representatives I spoke with were extremely knowledgeable and helpful.

Carolyn P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Brenda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marisol O.  |  Overall Experience 
Rating:
3.0

Staff is rude and unhelpful. The large doors were never working and there was never any carts available.

Ariel G.  |  Overall Experience 
Rating:
5.0

Charles and his staff were helpful and made sure that everything went well! The best customer service from the Manager to the outside service personal!

Jonathan C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT R.  |  Overall Experience 
Rating:
5.0

Every employee was great and super helpful.

alexandra p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
5.0

The entire staff was very professional and courteous.

Joe L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raul m.  |  Overall Experience 
Rating:
4.0

My experience it was excellent, The employees were helpful. And most of all I love the hours.

LUZ R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONTREZ A.  |  First Impressions 
Rating:
5.0

Been all around America, Avondale has the Best Storage Facility in The Nation! Hands Down

tori H.  |  First Impressions 
Rating:
5.0

I just want to say thank you to Charles the manager he was so amazing so helpful to me I appreciate him from the bottom of my heart God bless him abundantly or whatever he asks and God name may he receive it again Charles I thank you so much for everything

diane N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica O.  |  Overall Experience 
Rating:
5.0

Thanks uhaul company everything was great.

Ahmad Zia S.  |  Overall Experience 
Rating:
5.0

Abby and Fran were excellent customer service representatives, they made moving very comfortable.

Joe L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicholas p.  |  First Impressions 
Rating:
5.0

Charles was professional, courteous and very knowledgeable in the ins and outs of the Uhaul customer service . He receive a 100/100 in my book and will only use his location for any future needs.

Jonathan C.  |  First Impressions 
Rating:
2.0

I had a terrible experience with the associates at the store. I went inside to pick up a rental truck and check-in for my rental unit to provide my renters insurance, redeem my free lock and the free month of storage email that I recieved after renting the truck. I was told I needed to get back in line to handle my rental unit after picking up my vehicle because there was a line. I went to the truck and pulled it up to the entrance and the door was already locked 15 minutes early. I stopped an associate to ask if I can be let in, I was told no and that my lock would be in the storage unit. When I found my unit there was no lock provided, I then pressed the customer service button in the facility and was told to come back to the store. I retrieved the lock but was refused when I tried to discuss the free storage promotion. Once I moved my belongings in, I realized that the latch was stuck and I could not close it to lock it. My husband had to run to a gas station to get WD40 just to get the latch unstuck. Overall, it was a very negative experience.

Ariel G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angelique M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMILIA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared P.  |  Overall Experience 
Rating:
5.0

Space is reasonably priced, well maintained, very clean and good security. The staff is always polite and helpful. I would recommend UHaul storage.

CARRIE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cris c.  |  First Impressions 
Rating:
3.0

The manager, Charles, was very professional and respectful and he helped me getting my storage unit without any hardship. However my poor rating goes to the first staff I had to encounter after being in line for about 20 minutes. She wasn’t professional and respectful. Upon arriving at the counter, I said I’m here for my storage reservation. She didn’t take the time to look at her screen and check, replying “we do not have any available storage” without asking me what specifically I was looking for. I reminded her about my reservation and that I checked two times over the phone, a few days prior to that day and she showed no concern, referring me to the 800 number even though she has full access to that facility on Kedzie. I said, can you offer me something else since I counted on this space and I just got less attention and care as if she just wanted to skip serving me as a customer. she insisted no one has moved as of today, then no unit were to be available. I had a feeling she wasn’t doing her job. Asking to speak to her manager, Charles, I finally realized that they do have two units available. Charles was very professional and I’m only dissatisfied with the staff poor communication and service. I had put all the efforts to reserve a space, and even double checking by calling the 800 number and the facility itself, and had I not been helped by the manager, who was temporarily outside at the time of this whole encounter, all my moving plans would’ve been ruined. It’s the first time I’ve had to experience such attitude at a uhaul. Thanks!

Alireza G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Santiago G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paolo T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shafaq i.  |  Overall Experience 
Rating:
5.0

I never had a problem with this place.

Enrique R.  |  Overall Experience 
Rating:
3.0

Over price; prices change up any time they want.

RICARDO B.  |  Overall Experience 
Rating:
5.0

Wanda was very helpful

Mike V.  |  Online Move In 
Rating:
5.0

We were greeted by the woman that typically cleans the storage building. She assisted us in accessing the building and gave clear directions. The building smelled great.

Mike V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DANIELLE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELLE L.  |  Overall Experience 
Rating:
5.0

Todo está en perfectas condiciones y muy buen servicio

karoll o.  |  Overall Experience 
Rating:
5.0

Just want to say that the staff here are so nice and friendly . hands up for the managers they Rock💪😁 thank you guys take care and god bless u all. Jesenia perez

Jesenia P.  |  Overall Experience 
Rating:
3.0

Only problem I had was mice or rats made a nest in my clothes box, I guess that’s not the worst thing that can happen after a year in storage .

Joshua A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT R.  |  First Impressions 
Rating:
5.0

The Team at U-Haul was a amazing experience & I will recommend anybody I know to the best service I’ve seen in my years & I appreciate the entire staff & I must say it feels great to speak HIGHLY of a Company like yours. THANK YOU VERY MUCH

Naomi F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Afzal A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

YOLANDA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nathan F.  |  Overall Experience 
Rating:
5.0

Thank you and God bless

Morris R.  |  First Impressions 
Rating:
4.0

VEry clean

jon s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEGAN O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lawrence m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wassapan P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kamil F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Estephanie O.  |  First Impressions 
Rating:
5.0

I didnt realize about the disarming the unit at first so that was confusing but overall I have had three different storage units in three different companies and this was absolutely the most secure for my garbage lol. The staff was amazing they are very fun and make great jokes. That hill at the front is a bit treacherous but i made it up fine with out any damage to my garbage. I also rented the biggest Uhaul truck I have ever driven there and that was very intimidating but i made it back safely. Great experience thanks for holding my crap!

patrick s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celina K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
5.0

Friendly

TOMAS O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDWARD P.  |  First Impressions 
Rating:
5.0

Thank you Charles

Carmen D.  |  Overall Experience 
Rating:
5.0

Thank you, Charles, Jennifer and the rest of the Team at the Kedzie location. I do appreciate you all. I will highly recommend family and friends to this specific location. The customer service was great especially Charles I came all the way from Indiana state they made me feel so comfortable like I was home. As soon I arrived my truck was ready. The prices for the truck and 2 storage units was fair even though there was no 10×15 available. Like I stated earlier I will highly recommend anyone to this location due to great customer service.

Gabrielle L.  |  First Impressions 
Rating:
5.0

The manager was awesome

Cornelio D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacob H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diana b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Viktor A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nidia o.  |  First Impressions 
Rating:
5.0

The process was easy! Second time renting from this location ( Kedzie ) .

Cristina s.  |  First Impressions 
Rating: