Customer Reviews for U-Haul Moving & Storage of Austintown

786 comentarios

4475-4477 Mahoning Ave   Austintown, OH 44515
(old KMart)

(330) 792-6710

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(330) 792-6710

4475-4477 Mahoning Ave
Austintown, OH 44515
(old KMart)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jai P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie P. 
Clasificación:
1.0

Nothing on this location just UHAUL should take better care of their customers

ashley J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey T. 
Clasificación:
5.0

Didn't have to wait at all, which is very important. The guy at the counter was very polite and quick. Best uhaul experience I've ever had. Most of my uhaul experiences on a Saturday morning are a disaster. Not this time!!!!!

Louis S. 
Clasificación:
1.0

?

WILFREDO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

I used several Uhaul stores in a recent move. Uhaul Moving and Storage of Austintown was by far the best. They were very helpful and accommodating. Los recomiendo, son excelentes.

Mark N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kailyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry L. 
Clasificación:
5.0

The 2 employees I interacted with were amazing!!! By far the best customer service I have had any where in a couple of years. Great attitudes!!!

Donald E. 
Clasificación:
5.0

Nothing at this time

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adalberto R. 
Clasificación:
5.0

Streamline online process.

Ralph G. 
Clasificación:
5.0

Best friendly service I was in and out thank you for the usage of your nice truck

Jason V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonjia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evette D.  |  Overall Experience 
Clasificación:
1.0

The pick up was good the drop off was horrible the young male workers where rude impatient and demanding

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

I was in and out of check in and check out faster than expected.

Anton R. 
Clasificación:
5.0

Everything Went Smoothly... Thank You U-Haul For A Great Experience!!

Richard J. 
Clasificación:
5.0

Very clean truck with no damage on it, and the customer service folks were organized, polite and thorough. I will be going here next time I need a truck.

Justin L. 
Clasificación:
1.0

Not upcharge and take extra Money from peoples accounts that is not refundable

Emily S. 
Clasificación:
3.0

Reserved a trailer after paper work was don went to hook and tire was low had to take different trailer

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

gaven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marisol W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany C. 
Clasificación:
3.0

The app had a glitch. I would get through the mileage photo and the gas level and it would say lost connection.... Took me 12-14 trie to get it to finally go through the entire process without shutting down. Very frustrating

Felix S. 
Clasificación:
5.0

Employees were courteous and helpful when I picked up and returned the trailer.

John S. 
Clasificación:
3.0

The truck did not drive correctly. It bucked and did not want to engage gears properly. When I returned the truck and advised the agent she stated " sorry. It will be retired soon. " I asked if there was any senior discount as I am 68 or AAA and she said NO. I will not recommend this location to anyone.

Cynthia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK HUNTINGTON N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles R. 
Clasificación:
5.0

The truck was hardly driveable. There was something wrong with the front drivers side wheel. Any speed over 25-30mph and the truck shook violently. The cab also smelled like an ashtray so I had a headache after driving it for a half hour. I'll likely avoid Uhaul in the future if I can.

Scott S. 
Clasificación:
4.0

Bald Rt Rear tire on truck, I had to purchase and install new wiper blade so I could see to drive, belts on engine squealed, cargo area of truck dirty. Was really irritating to have no cruise control installed on truck.

Neil D. 
Clasificación:
5.0

Excelente

JARED V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellie W. 
Clasificación:
3.0

Have equipment serviced, ready to go before being rented. Having to put 2 qts engine oil in before leaving parking lot should never have to happen. Truck should not have bad steering shake and Abs light on. Had unusual experience with length of rental needing extended due to an unforeseeable situation on my end due issues with old house, and new house closing dates. They were able to extend my length one time, then rented it out to another customer while I still had my entire homes contents in the moving truck. Was not their fault, as I told them the date I figured I'd be done with it. I just assumed they would call again like they did the first time I needed it extended; to see if I needed to extend it again. They were very professional with everything as usual. Will still continue to be a customer here. Thanks.

Jeremy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane H.  |  Overall Experience 
Clasificación:
5.0

Great Service! Thanks

DONALD R. 
Clasificación:
1.0

i called to reserve trk ; got there to find I had to go to somewhere else on Mugguffey rd youngstown, then to find that my original time of pick up changed from 7am to 3:15 pm ( unacceptable) then i was told to go to sharon pa to find a trk!!!!! WHY after I fulfilled my contract returned trk was told I would get a 50.00 check and someone to talk to about huge failure of Uhaul.This was never done

Tom O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
3.0

The pick up was a pain in the a**

Danielle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara W.  |  Overall Experience 
Clasificación:
4.0

The storage facility was excellent, Appreciated the security of it and the cleanliness. Only reason not rated excellent was upon arrival to the storage facility to pick up a truck we reserved we were told we had to go to another facility, I never received a text message that the facility for pick up was changed, Luckily the pick up facility was only 3 miles away. There was possibly a phone call but with all the spam calls received I don't answer calls that are not identified and no voice mail message was left. The truck was very clean and we were offered a discount to return it to another facility a few miles from our new home.

Elaine S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody R. 
Clasificación:
5.0

The customer service Rep was very friendly, the truck was great.

Marlyce R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Consavella N. 
Clasificación:
5.0

Nice friendly staff.

Bret M. 
Clasificación:
5.0

The only issue I had with my rental was needed to rent moving blankets but did not know how many I was going to need. I was advised I could take 4 and if unopened return and be refunded. I used 1 bag and 3 were unopened however the manager upon return said I could not get vredit back for them. This is completely ridiculous and a shame that as a business Uhaul would make this a practice.

Timothy H. 
Clasificación:
5.0

The moving company was not good. We canceled them and cannot get the refund. Done use anyone uhaul suggests. Scams

Jessica F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alise J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA D. 
Clasificación:
5.0

Very friendly and courteous staff!

David B. 
Clasificación:
5.0

The girl who checked me in was on it, efficient and knew what she was doing. Very professional and friendly.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony S. 
Clasificación:
3.0

I was only allowed 5 hours with truck. So I had to Rush to get done. I thought uhaul was always 1 day rentals.

Charles B. 
Clasificación:
4.0

Had to wait an extra hour due to no availability but overall wasn't bad,Great service

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Very friendly staff, fast and efficient. The facilities were sooo clean and very well maintained!

MICHELLE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
4.0

The daily rate on trucks is great but the mileage charge is way out of line. Wanted to rent a truck for a day but with the mileage charge it would have only cost me less than $120 to rent it one way and for four days.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES V. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZIPPORAH C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank L. 
Clasificación:
3.0

stop adding on fees at the last minute and offer smoking vehicles

Daniel F. 
Clasificación:
5.0

Fast and friendly service and good price

robert W. 
Clasificación:
4.0

26' Truck is simply worm out. Should be retired.

Richard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan K. 
Clasificación:
5.0

Staff was courteous and attentive. The whole process was pleasant and smooth. Gracias

RANDALL W. 
Clasificación:
4.0

The three young ladies I dealt with were very pleasant to talk toand seemed very knowledgeable about what they were doing .picked up the trailer on10/20/20 and dropped off next day without a problem. Anne was very helpful explaining all the details to me about the different choices i had. Would highly recommend this location to rent from.Wish the owner Ashley much success. J.Jarman

Jeffrey J. 
Clasificación:
5.0

Bh

john J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
2.0

your online check in is totally useless - they ask the same questions that I answered during the online check in, when i went to pick up the trailer - it does not save time and is totally useless and ridiculous

Lawrence S. 
Clasificación:
5.0

Pleasant experience. Easier and cheaper than I thought it would be. I'll be a return customer if I need to move things again.

Patricia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia P. 
Clasificación:
3.0

BALD REAR TIRES - NO INSIDE DOOR ON DRIVERS SIDE- DASH SHAKES & RATTLES ..... MUST PUT YOUR HAND TO STOP THE SHAKING

Jeffrey K. 
Clasificación:
1.0

Order the truck at one location was never told to pick it up at another location had a pay for extra miles

JACKIE D. 
Clasificación:
4.0

Make sure the vehicles are safe and in working order. Clean vehicles better. Previous renter chain smoked in the truck and my clothes still reek of smoke. Had a headache the whole time.

Adam G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara W.  |  First Impressions 
Clasificación:
5.0

Continue to meet the needs of each of your diverse customers.

kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES O.  |  First Impressions 
Clasificación:
5.0

Ubox service was great and reasonably priced. Service was excellent every step of the way. The young woman who delivered and then picked up the box at destination was amazing!

Ryan H. 
Clasificación:
2.0

Don't charge me extra for other people booking issues

Kilan Y. 
Clasificación:
5.0

You all have great service i wouldn't change anything.

Valek M. 
Clasificación:
5.0

I did not get the name of the gentleman locking up and walking out, but he saw we were having an issue and got us checked out with his phone. That was above and beyond because he was off the clock. Thanks so much.

Ronda H. 
Clasificación:
5.0

freindly people great service

Raymond S. 
Clasificación:
2.0

The truck was acceptable with the exception of the hydro boost brake system needing fluid. It still works but is pretty loud. The main complaint is that again, they tried to charge me for more gas then I used. Luckily I remembered they did this last time and got me for $30. The fuel level that they record on the paperwork was higher than the actual fuel level in the truck. This time I took a picture of the gas gauge which most people probably don't do. I went 15 miles with the truck, put 5 gallons of fuel in it and they still said I didn't add fuel. That would be less than 3 miles per gallon. This is the third time they have played this game at this location. At this point I believe it is a scam and will be reporting it to the BBB and attorney generals office.

William S. 
Clasificación:
5.0

Just keep doing a good job, rented trailers two times in the last month both times were a good experience

Lawrence P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judd R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

Service was great after I looked at the trailer I was going to rent I realized it was to small so they quickly switch me to a larger one

Lawrence P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica L. 
Clasificación:
5.0

Every thing was perfect 👍

Taushia W. 
Clasificación:
5.0

Truck wasnt clean, I wiped it out with Lysol wipes before I got in, the motor made noticeable squeals indicating a loose belt, occurred only upon acceleration and deceleration, not during ride once speed limit was reached or while idling at a stop.

John R. 
Clasificación:
1.0

9am, We was a half hr earlier, 2 Customers in front, only one Employee to serve, we need an Hour to get started. U Haul send us to wrong pick up, ordered in Warren OH had to pick up in Austintown OH.

Sylvia H. 
Clasificación:
5.0

Excellent staff very easy to work with was in an out renting and returning The manager should be very pleased with her employees there

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Don S.  |  First Impressions 
Clasificación:
5.0

have always used U-haul when moving and love everything about this great people friendly company!!!! Thanks...Rich

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN W.  |  First Impressions 
Clasificación:
5.0

Very nice, clean and well maintained facility.

cristine h.  |  First Impressions 
Clasificación:
5.0

The made my experience much better. When I picked up my u-haul they gave me the wrong truck and the truck they gave me had a homeless man sitting in it smoking. I had to sterilize the truck and it smelled really bad. There were ashes on the floor.

ILENE D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalina M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeramie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S.  |  First Impressions 
Clasificación:
4.0

I do think your rental fees are higher than the competition in a smaller space. This is primary reason I would not recommend the storage service to others. I think your location is great and appreciated the use of carts to move our belongings.

Kathleen R.  |  First Impressions 
Clasificación:
5.0

First time using a storage facility. Very clean and impressed with the availability of carts to move items and the security for entering and exiting the building.

Elaine S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith Y.  |  First Impressions 
Clasificación:
5.0

The employees are extremely helpful and polite. They represent your brand very well. If I was starting a business, I would love to have them working for me. Outstanding.

Mark S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M.  |  First Impressions 
Clasificación:
5.0

Great location with easy access. Gentleman who greeted me and took care of my business was very professional, patient, and thorough. Thank you for a good experience.

Mark B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Quartecia T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane H.  |  First Impressions 
Clasificación:
5.0

The gentleman that helped me was efficient, knowledgeable, friendly and very helpful.

JODIE M.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and polite. Will definitely be recommending Austintown U-Haul to friends and family

ashlie r.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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