Customer Reviews for U-Haul Moving & Storage of Austintown

1,359 reviews

4475-4477 Mahoning Ave   Austintown, OH 44515
(old KMart)

(330) 792-6710

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(330) 792-6710

4475-4477 Mahoning Ave
Austintown, OH 44515
(old KMart)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck was shaking, a maintenance code was on it and it had 1/4 gas for a one-way out of town instead of full tank. There are no truck stop near the Uhaul. I had difficult time getting gas.

Phyllis Peterson 
Rating:
4.0

Customer did not leave a comment.

Stephanie SZAKACH 
Rating:
5.0

Everyone was very nice and helpful. The equipment was very well maintained I would recommend this facility to everyone.

Richard Bevan 
Rating:
3.0

Customer did not leave a comment.

Andrew Golec 
Rating:
5.0

Customer did not leave a comment.

Sarah Rizer 
Rating:
5.0

Customer did not leave a comment.

Jesse Sammartino 
Rating:
4.0

Def not If you’re gonna get charged a bogus price like I did $60 because I returned it 1.5 days later ONLY because I was sick as a dog,couldn’t move and def wouldn’t wanna bring my contagious germs to everyone there!! But next time I won’t be so considerate and think of other’s first because ik myself and few people have money to just throw away especially when ur not using the equipment just sat in my driveway big difference 5days for $15 plus I paid for insurance $40 1.5 for$60 ??? Something definitely isn’t right with that situation 😫Sorry that’s just mindblowing to me had to speak on it 5days =$56 1.5=$60 CRAZY

MIRANDA ALBERTER 
Rating:
4.0

Except for the price increasing twice it was very good. Not sure it would be affordable to most. Pricey

Tiffany Ciccarelli  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sade Williams 
Rating:
5.0

Customer did not leave a comment.

CHYNA WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pam ortz 
Rating:
5.0

Customer did not leave a comment.

pam ortz 
Rating:
5.0

My service was great. The young lady who took care of me, was very knowledgeable and patient. She’s very good at her job.

Valerie McCourt 
Rating:
5.0

Customer did not leave a comment.

Vince Fabrizio 
Rating:
5.0

Customer did not leave a comment.

PATRICIA MCPEAK 
Rating:
5.0

The only issue I had was I had to go clear across the lot to get the truck and than after we were leaving I recieved an email to check the numbers on the truck with my paperwork and make sure there was no damages on the truck. Any other time they had the truck in front and we would go over it together. There was no damages, however if there was one was I gonna get the blame. So I was concerned because they have always check it with me before I took the truck.

Paulette Morrison 
Rating:
5.0

Excellent Customer Service!

Kelly Zarlengo 
Rating:
5.0

The process, rental and convenience was excellent, thank you Uhaul.

Linda MALDONADO 
Rating:
5.0

All staff members were customer oriented. I completed the pre-check in before arrival so I had my vehicle and was on my way in less than 15 minutes. When returning vehicle, in was in and out in less than five minutes. Excellent service.

THOMAS CORLL 
Rating:
4.0

Customer did not leave a comment.

Carrie Carrie 
Rating:
5.0

I like the new location at the old Kmart store in Austintown, OH. That was an easy pickup location with lots of units available.

Stoy Holland 
Rating:
5.0

Billing was right the first time. Good job.

Christopher Mele 
Rating:
5.0

Great staff. Friendly and professional.

Dominic Pauline 
Rating:
5.0

Customer did not leave a comment.

Patrick Castronova 
Rating:
5.0

Customer did not leave a comment.

Brian Crites 
Rating:
4.0

Customer did not leave a comment.

Serena Risner 
Rating:
5.0

Nothing it was all very easy and they were very helpful

Barbara A Kristy 
Rating:
5.0

Customer did not leave a comment.

Peggy Hudak 
Rating:
5.0

Not much the cashier was awesome 👍🏼

David Ramirez 
Rating:
5.0

Customer did not leave a comment.

Haley Pritchard 
Rating:
4.0

Customer did not leave a comment.

David Livesay 
Rating:
5.0

Honestly I think you did everything right nothing I can think of that needs improvement.

Jason Pitsinger 
Rating:
5.0

Customer did not leave a comment.

Tom Bailey 
Rating:
5.0

Customer did not leave a comment.

sonia kos 
Rating:
5.0

Customer did not leave a comment.

Craig Vecellio 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Green 
Rating:
5.0

Customer did not leave a comment.

Hannah Weber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Zemko 
Rating:
4.0

Customer did not leave a comment.

Richard Gasior 
Rating:
5.0

Customer did not leave a comment.

Michael FUSEK 
Rating:
5.0

Customer did not leave a comment.

Randall Grant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALISHA BOWERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frederick Miller 
Rating:
5.0

Customer did not leave a comment.

Reshauna Telfair 
Rating:
5.0

Customer did not leave a comment.

Nicholas Martin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steve Soriano 
Rating:
5.0

Customer did not leave a comment.

Keynen Jones 
Rating:
5.0

Customer did not leave a comment.

Hailey Matthews 
Rating:
4.0

Customer did not leave a comment.

Christian Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Bacher 
Rating:
5.0

Customer did not leave a comment.

Patricia Thompson  |  First Impressions 
Rating:
1.0

I reserved a 15ft truck for 7:30pm Saturday 11/18/23 on Monday 11/13/23. When I got there, I did the check-in process through the website since the location was closed for the day. I found my truck and then when I was instructed to get the key from the lock box, there weren't any keys in it. The person I was chatting with on the website stopped answering my questions so I called customer service. She talked me through opening all of the lock boxes and there was only a key for a 10ft truck, that would be too small for my needs. I told her I would come back the next morning at 9am when they opened to get the key. She put in for a $50 guarantee for me because of the trouble I ran into. I ended up being at the lot for an hour. The next day I went in and got the key, asked about the $50 guarantee. The employee working said that he already extended my rental until 7:30 am Monday, hoping to avoid having to give me the $50. I said, well I reserved the truck for 24 hours and now I'm not getting that so it should be extended no matter what. He said I would need to talk to the manager. When I returned the truck on Monday morning, I spoke with the manager who said that she personally put the keys in the lock box and someone else must have rented the truck before I got there and there was nothing she could do about it. I don't understand how I reserve a truck 5 days in advance and then when I get there someone else must have rented it first? How is that? Also, she said, well my employee came up her to get the key for you at 9:30pm. I was there from 7:30pm until 8:30pm talking to customer service. They never mentioned someone bringing a key, nobody called me to say someone was bringing a key and why should I have waited another hour for a key that was supposed to be available to me at 7:30pm. This is just horrible customer service all around. The manager didn't even say she was sorry for the mix up or anything. Just very matter of fact told me she put the key in the lock box personally and that there was nothing she could do for me.

Melissa Kasner 
Rating:
5.0

Customer did not leave a comment.

scott kistler 
Rating:
5.0

Customer did not leave a comment.

Gwladys Hudnell 
Rating:
5.0

Customer did not leave a comment.

ANTHONY GROMADA 
Rating:
3.0

Wish someone could have told me about the mileage charges before hand or that uhaul had a route planned

James LaRoche 
Rating:
5.0

Customer did not leave a comment.

Shawn Moore 
Rating:
5.0

Customer did not leave a comment.

marquaela cousart 
Rating:
5.0

Very friendly and professional..

Scott Upole 
Rating:
5.0

Customer did not leave a comment.

John Miller 
Rating:
5.0

I like it my stuff was safe

Shrie Dickerson  |  Overall Experience 
Rating:
5.0

Future customers---be aware that U-haul will charge your card twice. Once for the full amount of the anticipated charge and then again the full amount of the actual charge when the equipment is returned.

William Cipperley 
Rating:
5.0

My only complaint is that the lighting that is apparently on motion detectors doesn’t stay lit very long. When we were in the storage area we had to keep walking down the hallway and waving our arms to get the lights to turn back on so that we could see what we were doing.

THERESE KECHLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Hibler 
Rating:
5.0

Customer did not leave a comment.

DAVID CLARK  |  Overall Experience 
Rating:
3.0

Drove a Pickup from there for 24 miles total, they tell you to fill the truck back up when you are finished, I don't believe they had the previous driver fill it all the way. It took 5 gallons of gas which is less than 5 miles per gallon and most of the mileage was highway at 55mph.. really disappointed.

Angelo Derrico 
Rating:
5.0

Customer did not leave a comment.

Jim Drabiski 
Rating:
5.0

Customer did not leave a comment.

MEGAN KELLAR 
Rating:
1.0

Can't find a lazy ass to install a trailer hitch on a car Can't find anyone local who will answer a phone beside one in az.one in Michigan... I'm near youngstown ohio. 2 hitches local but they can t do it of pick up a phone. Have a distinct manager plase call me 330 56t8367. Thanks. More of my time waited

David Curl 
Rating:
5.0

Customer did not leave a comment.

Shawna Marsteller 
Rating:
5.0

Customer did not leave a comment.

marquaela cousart 
Rating:
5.0

Customer did not leave a comment.

carol alexander  |  First Impressions 
Rating:
4.0

Please note that the truck was clean when we picked it up. But, while driving it to my residence, the check engine light came on and I called the store immediately. They suggested that I call UHaul roadside assistance. I did this and was told that light will come on when truck needs maintenance ( tune ups, oil changes, etc). I should not be worried and could safely operate the truck. I did and had no problems. My only comment is that this is unnerving to customers and tends to make people nervous about operating a truck with the check engine light on. Everyone involved was helpful , but I would suggest a different approach to maintenance so that customers don't get these kind of suprises. Thank you. To follow up on this issue, I drove to Pittsburgh and back to OHio in this truck. During the return trip to Ohio, the light went away. I told the drop off location about this.

Assunta Ajmani 
Rating:
5.0

Everything went smoothly no complaints.

Jeffrey DelSignore 
Rating:
5.0

Customer did not leave a comment.

robert gibb  |  Overall Experience 
Rating:
5.0

Very pleased ty

John Bell 
Rating:
5.0

Customer did not leave a comment.

Marco Pecchia 
Rating:
5.0

Employess was helpful and friendly.

Linda Lawrence 
Rating:
5.0

Customer did not leave a comment.

Robert Evans 
Rating:
5.0

Customer did not leave a comment.

Jeffrey McKee 
Rating:
5.0

Customer did not leave a comment.

Shelia Williams 
Rating:
5.0

Truck was super clean.

Tiffanie Martz 
Rating:
5.0

Customer did not leave a comment.

benjamin pappa 
Rating:
5.0

Customer did not leave a comment.

Michael Malys 
Rating:
5.0

Customer did not leave a comment.

Duangnet Fields  |  First Impressions 
Rating:
5.0

Am so pleased with the whole operation thanks

RoseMarie Buch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita Tate 
Rating:
5.0

Customer did not leave a comment.

Alexandria Yorlano  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sharon Fox  |  Overall Experience 
Rating:
5.0

The sensor for the light in the hallway for unit 1722 was not as sensitive for movement pick up and it took a few tries to get it to turn the light on. Also, maybe extend the time the light stays on as when in the unit, I needed to go out repeatedly to walk the hallway to get the sensor to turn the light back on. Other than that, I found the staff and facility both wonderful. Will gladly recommend to others.

Nancy Ioenette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill Sweeney 
Rating:
5.0

Customer did not leave a comment.

GALEN DETWILER 
Rating:
4.0

Customer did not leave a comment.

Lateefah Thomas  |  Online Move In 
Rating:
2.0

I signed up online and was supposed to have first month free rent. Ashley did not honor this at her location even though the website allowed me to choose this location with the promotion. It cornered me into having to borrow money from a family member as my funding availability was too low to afford it myself. If a certain location is not honoring certain promotions the website should reflect that. Was the worst experience I’ve ever had with storage units. She thought she was doing me a favor my giving me the rental for U-Haul an extra day but I had already spoken to customer service about that because the system went down and I wasn’t able to access my truck return nor my storage unit online. It was a system wide outage. Had I not needed to be at this location due to the size of storage I needed I’d have taken a storage unit at a different location.

MORGAN DURRETT  |  First Impressions 
Rating:
1.0

The manager Ashley was nice enough to extend my rental for free due to a system outage that prevented me from returning my U-Haul at my originally scheduled time. However, I signed up online for a storage unit as well as the U-Haul rental and there was a promotion for first month free for storage. She would not honor that promotion even though the website allowed me to choose that location for storage with first month rent for free. I ended up having to borrow money in order to pay for the storage unit because I had no time to reschedule at a different location and the austintown location is closest to my house which is why I choose that location in the first place.

Morgan Durrett 
Rating:
5.0

Customer did not leave a comment.

Paul Stark 
Rating:
5.0

Customer did not leave a comment.

Dave Edwards 
Rating:
3.0

Only one worker on duty therefore service was very slow.

Gary Barnes jr 
Rating:
5.0

Customer did not leave a comment.

JESSICIA WALKER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

timothy bakos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CANDY Portice  |  Overall Experience 
Rating:
5.0

It was always very very clean

cindy wick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Hites   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GALEN DETWILER 
Rating:
5.0

The management and staff at this U-Haul facility were very professional and helpful in my time of need. They explained everything to me and helped me get the best unit for my needs. When I waited in the door I was greeted and they took their time with me and helped me through rental of two trucks and a storage unit . I want to acknowledge. Dustin and U-haul manager Ashley for helping me in my time of need. I will refer everyone to this store. Thank you. Dave from Canfield 2023

DAVID CURRIE  |  Overall Experience 
Rating:
1.0

Lady at the call center in Texas wasn’t real helpful, I realize I was close on time but was wanting a 15ft truck for 4 hours early on the Sat the 2nd and she could only find one at 3 o’clock. Young man at local office in Austintown phone rang and rang on Friday and when he answered put me on hold for 6 minutes and never came back. I called back again to ask my questions he was very vague. The next day come to find out the truck had been returned at 7am so we waited all day til 3 to find this out! Employees are not helpful!

debbie evener 
Rating:
5.0

The guy that helped me was super nice ❤️

Cassidy Ouelette 
Rating:
5.0

Customer did not leave a comment.

Brandon Davies 
Rating:
5.0

Good place, good people. I use these guys when ever I rent.

NANCY TUSINAC 
Rating:
5.0

Customer did not leave a comment.

Paul Stark 
Rating:
5.0

Very nice customer service. Clean. Great place

Deneen HAEFKE 
Rating:
5.0

It was great!

Richard Rogers 
Rating:
4.0

Customer did not leave a comment.

Judd Radovic 
Rating:
5.0

Customer did not leave a comment.

Douglas Crankfield 
Rating:
5.0

Customer did not leave a comment.

Rachael Smith  |  First Impressions 
Rating:
4.0

Rent trailers “one-way”

Donald S 
Rating:
1.0

When renting, said I needed more than wha to actually did. Very predatory do not go by what they say for storage needs. On delivery, Box was delivered 3 days late with no explanation just a bunch of he said-she said BS, kindly GFYS

Joshua Hull 
Rating:
5.0

The female manager that handled my rental was so professional and wonderful during my stressful day. Thank you so much

Diana Burns 
Rating:
5.0

The folks that work here are incredibly helpful and friendly! Moving can be stressful and they made it easy!

DANIELLE PUTT 
Rating:
4.0

Customer did not leave a comment.

Sam Savo 
Rating:
5.0

Customer did not leave a comment.

Michael Pagliarulo 
Rating:
5.0

Customer did not leave a comment.

ROBERT WARD 
Rating:
5.0

Customer did not leave a comment.

marc wutz 
Rating:
5.0

Customer did not leave a comment.

Bryan Boye 
Rating:
5.0

The service was excellent. Thank you

Gregg Baker 
Rating:
5.0

Great service provided. Dustin was fantastic to work with.

Lawrence Treasic 
Rating:
5.0

Great facility, always kept clean and well lit. Carts available, good security, friendly staff. Wouldn’t hesitate to use the facility again.

david paull  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances Miller  |  Overall Experience 
Rating:
5.0

The staff at this facility are always helpful and friendly.

Heather Lewis  |  Overall Experience 
Rating:
5.0

everything was perfect. Guy at front desk was very nice and helpful

Anthony Bodine 
Rating:
5.0

Customer did not leave a comment.

Tyee Hudson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lena Biggs  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Latisha Padgett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latasha Jones  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Charlie Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA SMELTZER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin Stowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Pierce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Bigelow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Ross  |  First Impressions 
Rating:
3.0

The lights on one side were out unfortunately it was the side my things were on

Adele Clinkscale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCES LARD  |  First Impressions 
Rating:
5.0

Staff was super helpful- facility was clean and easy access- I had no problems.

Marcia Bennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wendy jewell  |  Overall Experience 
Rating:
3.0

It was annoying to have my rent charge go up twice in the year I had to use the service when there were literally no changes. You mean I have to spend an extra $10 a month just to not move my stuff at all? The storage unit is the same size, no extra amenities or service, but for NO changes at all I owe more money? Stupid. Other then that, it was fine.

Ty Cartagena  |  Overall Experience 
Rating:
5.0

Everyone was very helpful really liked the facility

KATHY HOLLIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Tranovich  |  Overall Experience 
Rating:
4.0

Thank you Uhaul staff for a safe and accessible storage facility to store my belongings temporarily. I appreciate all that Austintown UHAUL has to offer. But w the price increase I realized it was time to go. All in all however it was an uneventful convenient experience. Thank you again. Sincerely, LJ Maldonado

LJ MALDONADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stevonna Buck  |  Overall Experience 
Rating:
5.0

two employees james and dustin were huge helps with getting my unit started because the previous uhaul i was moving from messed up all of my information and james helped me fix it! and dustin helped mr. move some thing around in my unit, both were very helpful 👍

Piper Offerdaho  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CANDY Portice  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES BARNES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachael Smith  |  Overall Experience 
Rating:
5.0

James helped me figure out everything that went wrong from first ordering my uhaul, the company i started with in pittsburgh was a MESS and messed up all of my things and he was the biggest help in the world and should honestly be given a raise in my opinion

Piper Offerdaho  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike McMahon  |  Online Move In 
Rating:
5.0

The manager Ashley and rep Dustin were very helpful and courteous.

tammye harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bret Miller  |  Overall Experience 
Rating:
5.0

The Storage Unit I rented was well-maintained, and suitable for my needs. Anytime I called or stopped by with questions or concerns, the staff was very helpful and knowledgeable about the products /facility, and always offered to assist. I would definitely recommend this location to a family member or friend!

tiffany mays  |  Overall Experience 
Rating:
2.0

Mileage on trucks to high……

Virginia Faircloth  |  Overall Experience 
Rating:
5.0

Dustin went above and beyond to make this a great experience.

Julene Alexander  |  First Impressions 
Rating:
3.0

It would nice if when you get behind if they some payment options to help when things come up making it difficult to pay on times

Kimberly Harris   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Heidi Jo Duarte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frances Miller  |  First Impressions 
Rating:
5.0

Convenient location, Courteous Staff, Excellent Customer Service

tiffany mays  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Perotti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley Miller  |  First Impressions 
Rating:
5.0

Used facility before and if needed will use again

Richard Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Foster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia Lewis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DANIELLE KENNEDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Richards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Lincoln  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vinaykumarreddy Gali  |  Overall Experience 
Rating:
5.0

Very easy move in process. Did completely online. Like knowing you can get help even after hours.

Kerry Sierra  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rocco Crone  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Crystal Clayton  |  Overall Experience 
Rating:
4.0

Failure to cancel auto pay when I vacated facility.

Lucinda Oldaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice Garrett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marylynn Kotis  |  Overall Experience 
Rating:
5.0

Great facility. Very secure and easy to navigate.

Charles Mazzucco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brittany mccullough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucinda Oldaker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Foster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Soraida Arocho  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LISA WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vinaykumarreddy Gali  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MelindaE Stephenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances Lard  |  Overall Experience 
Rating:
3.0

All means for storing was great the price increase was a kick in the nuts

William Mckenney  |  Overall Experience 
Rating:
3.0

Our truck was never returned in time and set a huge delay in our plans even tho it was something out of our control . however Ashley Miller at Austintown location on Mahoning Ave was super kind & helpful figuring out a solution .

Alexis Stone  |  First Impressions 
Rating:
4.0

I called twice to let staff know I was out the storage. I was told they walked the property daily, a receipt will be sent to me once it was inspected. I've been out since 11th

Jasmine Barnes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol Burke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMEN ROSA  |  Overall Experience 
Rating:
5.0

The staff was always very friendly and helpful!

Noreen Burke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Sparks  |  Overall Experience 
Rating:
5.0

Everything was ***** (5) star.

Sandra Holowatuk  |  Overall Experience 
Rating:
1.0

The air conditioning unit in the truck did not work, it was almost 90 degrees that day, Friday 07/01/22. When I returned the truck I mentioned that point to the receptionist, she exclaimed "air conditioning is a luxury and nothing you would have serviced." Also she charged me $33 for gas which I felt was excessive, I was not that much below the initial little over a half a tank that was in the truck when I picked it up!

Karen Greene  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zoe Mason  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Thomas Berk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Bednar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyee Hudson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Feicht  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Montez Lockett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kersey Watson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Montez Lockett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina Harding  |  Overall Experience 
Rating:
4.0

I really liked the storage facility. It was clean and I could get in any time I wanted. I liked that I had to check in or the alarm would go off.

SUE MORRIS  |  Overall Experience 
Rating:
5.0

Thank you!

julie nixon  |  Overall Experience 
Rating:
4.0

I like that it was indoors and I could get into my storage without freezing in the winter.

Sue Morris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kay Wiggins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAYLA M MATHURIN  |  Overall Experience 
Rating:
5.0

Wish they still offered 1 month free

Sandra Holowatuk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Freeborn  |  Overall Experience 
Rating:
5.0

Make sure everybody leaves with a smile everybody left laughing everybody enjoyed the company customer service was amazing

Takeisha Bailey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chris Brewer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dasia Chandler  |  Overall Experience 
Rating:
5.0

I used several Uhaul stores in a recent move. Uhaul Moving and Storage of Austintown was by far the best. They were very helpful and accommodating. I would highly recommend them.

Mark Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Vestal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evette Drummond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marisol Williams  |  Overall Experience 
Rating:
5.0

Excellent

JARED VINKLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Hyshaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Womer  |  Overall Experience 
Rating:
4.0

The storage facility was excellent, Appreciated the security of it and the cleanliness. Only reason not rated excellent was upon arrival to the storage facility to pick up a truck we reserved we were told we had to go to another facility, I never received a text message that the facility for pick up was changed, Luckily the pick up facility was only 3 miles away. There was possibly a phone call but with all the spam calls received I don't answer calls that are not identified and no voice mail message was left. The truck was very clean and we were offered a discount to return it to another facility a few miles from our new home.

Elaine Sturbaum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie Dudgeon  |  First Impressions 
Rating:
5.0

Very friendly staff, fast and efficient. The facilities were sooo clean and very well maintained!

MICHELLE WHITE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Hudak  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ZIPPORAH COATS  |  First Impressions 
Rating:
4.0

Lughts time-out when in unit which is dangerous. Could not get into unit during designated hours

KENDRA WALTERS  |  Overall Experience 
Rating:
5.0

Just want to say 😊 thanks

Benetta Crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Womer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES OLENICK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin Wolfe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Don Schenker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Klingensmith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Farina  |  Overall Experience 
Rating:
5.0

Just up set that you would not sign a vendor agreement to keep my business. Sometimes the larger corporate vision of servicing can be pushed aside due to company policies. Feel you did not go above and beyond to keep my business.

Todd Spielman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN WAGNER  |  First Impressions 
Rating:
4.0

I was overcharged on a truck rental when I moved out, I prepaid for 50 miles and only used 18 miles when I dropped the truck back off I was charged another 79.00$ and i am not sure why...

ROBERT HOLBERT  |  Overall Experience 
Rating:
5.0

Very nice, clean and well maintained facility.

cristine horstman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danetta Floyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don Mckeefery  |  Overall Experience 
Rating:
4.0

I rented tokens a vehicle in it and was not told on the website you could not actually use the vehicle with fuel in it. It was a corporate issue, others in the area you can pulling and out as you use the vehicle.

James Wright  |  Overall Experience 
Rating:
5.0

You need more workers. One person working and 4 people waiting inline makes a long WAIT. I also rented some of the wheels carts for large items. I needed two. Walk with the girl to check every truck to get a second one. Could not find the second one. Tried to return the first one because it was no help with out the second one. Girl would not refund the money on the first one but did the second. That is crazy! I needed two not one. So I paid for something I never used because you didn't have two.

Joan Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raquel Diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Lewis  |  Overall Experience 
Rating:
5.0

The made my experience much better. When I picked up my u-haul they gave me the wrong truck and the truck they gave me had a homeless man sitting in it smoking. I had to sterilize the truck and it smelled really bad. There were ashes on the floor.

ILENE DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenna Hebebrand  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosalina Mohney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeramie Baker  |  First Impressions 
Rating:
4.0

Someone should make sure there are carts at both entrances. We spent more time chasing them down. Also some moving devices (rectangles with wheels) for longer big items would be helpful. Large items are to heavy to carry through the building that don't fit on your small carts.

Joan Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Swiger  |  First Impressions 
Rating:
5.0

The young lady that helped me, I think her name was Senna, was very professional and patient. She helped me cancel and rebook a trailer and took extra time to make sure I got what was needed. She should be a manager, she really knew what need to be done to get me what I needed.

Arthur Briska  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

alicia donjuan  |  Overall Experience 
Rating:
5.0

Staff was very professional. Outstanding.

Danny Walsh  |  Overall Experience 
Rating:
4.0

I do think your rental fees are higher than the competition in a smaller space. This is primary reason I would not recommend the storage service to others. I think your location is great and appreciated the use of carts to move our belongings.

Kathleen Rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny davis  |  Overall Experience 
Rating:
5.0

I rented a unit at the Austintowm Uhaul for about a year. The facility was always clean and bright. Easy access to my unit. Carts were readily available. The staff was friendly and professional. Thank you.

christine davidson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal Flanagan  |  Overall Experience 
Rating:
5.0

First time using a storage facility. Very clean and impressed with the availability of carts to move items and the security for entering and exiting the building.

Elaine Sturbaum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Biggins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE BARNES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith Yauman  |  First Impressions 
Rating:
5.0

Ashley was very helpful and did a wonderful job!

John Blinsky  |  First Impressions 
Rating:
4.0

The only complaint I have is the lights in the units automatically shut off too quickly and it's hard to get them to come back on.

Karen Laverock  |  Overall Experience 
Rating:
5.0

The employees are extremely helpful and polite. They represent your brand very well. If I was starting a business, I would love to have them working for me. Outstanding.

Mark Skowron  |  First Impressions 
Rating:
5.0

Overall, an excellent experience.

ANDREW ZIGMANTAS  |  Overall Experience 
Rating:
5.0

I loved renting from Uhaul! They are so convenient, it's as if they've thought of everything you need to store things as easily, safely and quickly as possible. The units I rent are on the temperature controlled side and it's warm in the winter and cool in the summer. I can sit in my unit and go through my items for hours without freezing/sweating to death...brilliant! The temperature control also keeps my fragile electronics from breaking. Win win. Did I mention they also have furniture dollies of varying sizes to help carry your things in the heated parking garage at no charge? Love it! Everyone I've had the pleasure of dealing with has been really kind and helpful.

Diana Burns  |  Overall Experience 
Rating:
5.0

The young man at the desk was friendly, very helpful and patient !!

Theresa Kornuc  |  First Impressions 
Rating:
5.0

The only part I didn't like was not happy with was I didn't receive a refund for not using a whole month after I paid for it. That is not right

Shirley Vincik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis Spivey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Mccale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Mazzucco  |  First Impressions 
Rating:
5.0

Great location with easy access. Gentleman who greeted me and took care of my business was very professional, patient, and thorough. Thank you for a good experience.

Mark Bates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quartecia Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Farulla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUDREY REZAPOURIAN  |  First Impressions 
Rating:
5.0

Staff were very nice and helpful

loretta jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terrence McCrate  |  First Impressions 
Rating:
5.0

Anna and the team did an excellent job for my wife and me and getting our storage units for us.

Micah Cheshire  |  First Impressions 
Rating:
5.0

Keep doing what you are doing

Racheal Hoffman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terrence McCrate  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Bush  |  First Impressions 
Rating:
5.0

Ashley was very helpful and had everything taken care of very efficiently

John Blinsky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat Harbison  |  First Impressions 
Rating:
5.0

Ashley and William were excellent. Everything I ever needed they were there to help. Great clean buildings and trucks

carolyn metz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Williams  |  Overall Experience 
Rating:
5.0

I accomplished everything I needed to do, from shipping my furniture from another state , to this location.

Mary Lou Alexandres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane Hyshaw  |  First Impressions 
Rating:
5.0

Was disappointed that I didn’t get prorated when I exited unit before the month was over.

Becky Defrank  |  Overall Experience 
Rating:
5.0

The gentleman that helped me was efficient, knowledgeable, friendly and very helpful.

JODIE MUSCH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

taylor cominsky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chantal Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE BARNES  |  First Impressions 
Rating:
5.0

I had a wonderful experience with this location and will be using it again in the fall. I used this to store my summer patio furniture. We currently also have a large storage unit at another facility and may be moving our things to this location.

Marcie Flanagan  |  Overall Experience 
Rating:
5.0

Ashley was so nice, pleasant, and patient with me. This was a very stressful move for me as my husband has ALS and we are moving back to be near family. She was very helpful. Great place. Very clean

Carolyn Metz  |  First Impressions 
Rating:
5.0

Everyone was so nice and professional there! Very helpful and knowledgeable! I have moved many times over the years and even moved from state to state and it has been a pleasant and enjoyable experience every time! I'm sure I'll be moving again sometime and won't hesitate to use U-Haul again!! A great company who takes care of their customers!

Pat McCamy  |  Overall Experience 
Rating:
5.0

Professional Customer Service! Very nice and helpful! Everything went well so far!

Pat McCamy  |  First Impressions 
Rating:
3.0

Even though my reservation wasn’t there when I got there the guy still find me a spot and was very nice. Disappointed that my total was different then what I was told on phone.

heather waugh  |  First Impressions 
Rating:
5.0

Very nice facility. Load/unload area very convenient. Storage units were brand new.

Don Smiley  |  Overall Experience 
Rating:
5.0

The woman at the desk, I dont remember her name, was WONDERFUL

Kristi Novotny  |  First Impressions 
Rating:
5.0

The staff was friendly and polite. Will definitely be recommending Austintown U-Haul to friends and family

ashlie reed  |  First Impressions 
Rating:
5.0

UHAUL’S staff was exceptional & excellent with the help of my rental experience. Thank you, Melanie V.

melanie VERDREAM  |  First Impressions 
Rating:
5.0

Kelly was very knowledgeable and extremely helpful.

Becky Defrank  |  First Impressions 
Rating:
5.0

Thanks

joe blasco  |  Overall Experience 
Rating:
5.0

Impressed with your operation and the help I received...

joe blasco  |  First Impressions 
Rating:
5.0

Nice new facility. Convenient carts.

Christopher Woloschak  |  First Impressions 
Rating:
5.0

Friendly and helpful

Evelyn Cordova  |  Overall Experience 
Rating:
4.0

Overall good. Some construction still going on however.

Don Smiley  |  First Impressions 
Rating:
4.0

This is a newer facility that is not yet finished but very well run.

thomas moody Sr  |  Overall Experience 
Rating:
5.0

Everyone was very helpful. Thank you again.

Diane Hyshaw  |  First Impressions 
Rating:
4.0

The facility is new so everything was neat and clean. The employees were very nice and friendly.

Achilles Palumbo  |  First Impressions 
Rating:
5.0

Staff was five star all the way

BRIAN VOGEL  |  Overall Experience 
Rating:
5.0

Great service and staff Rob and the staff were friendly knowledgeable and very helpful

thomas moody Sr  |  First Impressions 
Rating:
5.0

Everyone was kind.

nathan thorpe  |  First Impressions 
Rating:
5.0

Great service, very helpful during an overwhelming vevent

BRIAN VOGEL  |  First Impressions 
No reviews have been submitted for this location.

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