good customer service on the pick up and drop offJames K.
Customer Reviews for U-Haul Moving & Storage of Atwater Village
Los Angeles, CA 90039
(Between Riverside Dr & San Fernando Rd)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This team always seems to have it together.Molly S.
I gave 4 stars because of the weird layout of the indoor storage units. It was definitely a puzzle game to manage the the stairs and available moving carts, that were very helpful might i add, but I would still recommend highly and even use again if I need to. The staff there was super nice and helpful, I was always there on a Sunday so they actually got to know me quickly even though it was months between me going into my storage. I thought that was very nice_^Salena C. | Overall Experience
El cliente no dejó un comentario.Cody J.
I gave 4 stars cause of the intense smell of marijuana smoke when we opened the driving doors but it went away quickly since we rolled down the windows while loading from my storage unit that that location. Otherwise it was clean and well maintained.SALENA C.
El cliente no dejó un comentario.FELIPE J.
I rented the moving tubs. They were super dirty. I had to get wipes to clean and sanitize them before use.James J.
Excellent customer service !christian C.
El cliente no dejó un comentario.fresly v. | Overall Experience
tow dolly was decent but had minor repairs it will needBrittany W.
El cliente no dejó un comentario.Luis M. | First Impressions
The entire experience was terrible, would not use u-haul again. Passed around from store to store they did not have the equipment I reserved, I had to go to 3 different locations.Cameron T.
Great customer service and the van was great too !Paul M.
One of the tires had very low air.Linda L.
El cliente no dejó un comentario.Ashley L.
El cliente no dejó un comentario.Janet P.
Great staff and vans.Eric S.
El cliente no dejó un comentario.Chris C.
This location was very kind to me especially after I had a reservation that was set at a different location but that person was not around nor answering a phone call. This location Septon where your other location failedManuel U.
They where trying to charge me more then the amount it was. The new employe needed more training. Before helping people. This location was great but some of the new employees are not .Amelia R.
Despite busy early morning pick up, staff was very professional and efficient.CLARE G.
Friendly. Helpful representative. (Lady with English or Australian accent)LISA W.
Carlos was very helpful and understanding with my situation& alowed a better grace period what with the time change ,! ¡Gracias de nuevo!William S.
El cliente no dejó un comentario.Irving S.
El cliente no dejó un comentario.NORIEL L.
Great experience!Janae H.
Nothing, everything is perfect! Customer service is excellent and the return is super smooth!! Great staff and I will be back next week!!Salvador G.
El cliente no dejó un comentario.Justin G.
There was water bottles in the vehicle and the truck drove horribly they definitely need to be serviced also the lock they came with the truck did not work either so I had to stand watch the vehicle while others moved items out so my stuff was not stolen. Slowed down the process due to poor maintenance. Also charges were not properly explained and I feel like I was over charged.demer O.
El cliente no dejó un comentario.KANDICE T.
El cliente no dejó un comentario.SANDRA O.
Excellent service. Clean vehicles.joel C.
Great service, courteous staffHannah C.
El cliente no dejó un comentario.Jeffrey B.
We've been patrons here for 3 years, easy!! The employees @ this location have ALWAYS been congenial, very knowledgeable, over the top helpful in the assistance provided & very well appreciated by us & everyone else we've sent their way!! Keep up the excellent work guys!JESSE G.
El cliente no dejó un comentario.Tanner R.
I did not have a reservation and I have never even rented a car before and this location made is so simple and easy to get my rental. I had to move a bed last minute and I was panicking trying to figure out how to get it home without breaking the bank. Truly a lifesaverkaitlyn S.
El cliente no dejó un comentario.samantha R.
El cliente no dejó un comentario.Edward T.
staff was incredibly helpful!!TODD C.
The staff is great, nice, friendly and professional. This is the only Uhaul I use.MARK A.
El cliente no dejó un comentario.Timothy D.
El cliente no dejó un comentario.Layne D.
Efficient and friendly service.Marc O.
Angel is amazing! The staff are friendly & helpful. Great customer service!Jonathan P. | First Impressions
El cliente no dejó un comentario.Oscar M.
Great customer service from the folks working.zachary F.
El cliente no dejó un comentario.Raina P.
Good service nothing else to addHARRY A.
Staff were very nice and helpfulcristal M.
El cliente no dejó un comentario.Kelly W.
El cliente no dejó un comentario.Roberta V. | First Impressions
El cliente no dejó un comentario.Michael M.
Make sure the trucks are safe without any warning lights on the dashboard before renting them outJustin P.
The woman that helped us both upon time of pickup and return was quick but took the time took the time to answer our questions and we never felt rushed. She was friendly and professional.Michael L.
Very good customer serviceEMIL E.
It was far beyond my expectations. Service was exceptional, professional, and more than excellent.angel D.
El cliente no dejó un comentario.viktoria H.
I have been renting from this location for about 15 years. They are excellent! Carlos handled my check out and check in very fast. Great people!Wayne O.
Excellent service and too fast I don't wait more than 30 minutes it was great for me thanksRoberto M.
The installation of my uhaul hitch was the poorest experience I've ever had. The man installing the hitch ran the hitch across the back of my car and completely took off my paint. When I mentioned what he had just done he responded â€œwhoops.â€ Super disappointing because the paint job to fix the mess he's made will cost me more than the uhaul did itself.Paighton H.
I was over charged by almost 10 miles! I have record of where I drove and although I called several times: 1) waited 20 min no one picked up 2) waited again no one picked up 3) spoke to someone who basically said I was wrong without any proof then put me on hold and disconnected the call which was very unprofessional.Renee F.
El cliente no dejó un comentario.Veronica K.
El cliente no dejó un comentario.Stefen G.
Drop off was smoothLeslie A.
Customer service need to make sure they give us the extras that were ordered. Like moving supplies. Maybe keeping trucks cleaner from windshield and morros.Edwin C.
El cliente no dejó un comentario.James T.
Reps there were good. But one seemed stressed after getting off telephone with a customer and he voiced his frustration, loudly, to his co worker. This seemed unprofessional. But overall they were good.Dusty D.
Thank you to the employees at the location in 90039.Juan P.
El cliente no dejó un comentario.JESSE G.
El cliente no dejó un comentario.noe M.
El cliente no dejó un comentario.Nicolas Z.
Suggest if the customer needs boxes. dolly, the packing essentials. I had it in my mind to get boxes and a dolly. But I completely forgot to get it. The suggestion could help out the customer if in a rush or distracted on moving. I was very please with the service. Thank you so much.ELENA H.
El cliente no dejó un comentario.Sophie W.
I ordered a utility dolly but they forgot to give it to me, so I was stuck asking strangers for help moving heavy furniture when I arrived at my destination.Abigail A.
I got billed for a utility dolly I didn't use or want twice renting trucks. One time it wasn't even in the truck and I got billed. I couldn't figure out how to find the key either time luckily it was during business hours and someone could help me get it.Cedar B.
Customer service was excellent, friendlytroy P.
El cliente no dejó un comentario.Juan A.
El cliente no dejó un comentario.Adam C.
El cliente no dejó un comentario.Jesus A.
El cliente no dejó un comentario.Roshan M.
Great staffZaferryan B.
Leo was wonderful and efficient in helping us get the 29 foot truck. Thanks again Leo!VARDOUII K.
They're super fast and friendly! I highly recommend this uhaul. Gracias Marisol L.
Great workers, so helpful and a pleasure todo business with!!Salvador G.
Pick up was horrible. Tried to use the app and the keys were not in the lockbox. Went inside and the team at the front desk had the keys. They asked that we not leave our car on the lot. I said I would never, meaning because we were double parked with our baby inside. They took it very defensively and said â€œoh, what did she say? She would never? Oh, sorry.â€ Like I think it's a bad area or something? I live less than a mile away! Go out to the van and none of the equipment is inside. Go back into the store and they act like it's a hassle to get the equipment. Like what is the point of using the app if nothing is ready like it should be? Drop off was a completely opposite experience, but we avoided the jerks from pickup and worked with a lovely woman.Rhiannon K.
Customer service rep was kind, attentive and informative.Tracey C.
I have rented here many, many times and this was one of my best all around experiences. Friendly, efficient staff both at pick up and drop offMOLLY S.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.paul Y.
The truck was quite dirty from the outside and the windshield dirty from both inside and outside. Service was great and truck otherwise in reasonable/good condition. Will use this location in the future as well.Jukka M.
Natalie was amazing!Joe C.
El cliente no dejó un comentario.Roberto R.
El cliente no dejó un comentario.Tom W.
Nothing, it's always smooth and easy and a wonderful experience. Thank you!!Salvador G.
Not to give vans with mechanical problemsAmelia R.
5 Stars out of 5. :)Vachik T.
El cliente no dejó un comentario.JESUS Q.
The truck was old and barely made it to Palm Springs. The radio knobs were full of gunk. The latch was almost impossible To open and close. Terrible Experience.Jennifer P.
The van I rented was brand new and in perfect condition. This Uhaul location is always a pleasure to visit, friendly staff who communicate clearly and respectfully. I'll be back again soon.Adam D.
El cliente no dejó un comentario.William P.
Gave me a uhaul with little gas, car didn't start in the beginning, I asked if this would happen again and the guy says to leave it on for 30 minutes at least. And I asked is it going to happen again though and he said you should be good. Then after I loaded all the stuff in car didn't start and had to call road side assistance and pay for an Uber because I was on a time crunch with things. I'm so upset !!!!!! And need some money back. I'm not okay with how my day was that day . A car that did not want to start and turn on when it wanted tooâ€¦. I was already stressed enough as it was with my move and this added so much more especially with spending money on a Uber !!!!!Brianna G.
I wish it was 24/7 accessJames C. | Overall Experience
Upon the start of my storage unit reservation, the staff failed to tell me that access ended at 10pm, and I went at 10:15pm a few nights later to access my things in storage, but was locked out because access stopped 15 minutes earlier, so I had to change my plans the next day so that I could get my stuff. I lost time and money due to this inconvenient lack of communication from the staff. Also, when I rented a moving van and ended the storage unit rental contract, the staff processed my van rental, but neglected to close out the storage unit rental as well, so I was billed later on for the next month, even though I had already ended to reservation, and I inconveniently lost time by calling Uhaul to fix that staff member's mistake.Nicholas S. | Overall Experience
The room did not have my free lock inside and I had to go out and buy one cause the place was closed.Salena C. | Online Move In
El cliente no dejó un comentario.ALICIA M. | First Impressions
El cliente no dejó un comentario.John S. | Overall Experience
Service was great. Everyone here is so efficient and friendly.NATALIEI R. | Overall Experience
I need 24 hour access please.David R. | First Impressions
El cliente no dejó un comentario.Matt F. | Overall Experience
The staff was the best part of this facility, they were all very helpful & nice. My storage unit was not the best. The doors were damaged & would not close completely therefore dust, dirt, bugs would get into my unit leaving all my stuff dirty. I told the manager Angel & he said he would get back to me & never did so I decided to move my storage elsewhere. I understand he is very busy due to the facility always being very busy but I preferred finding a unit indoors & out of the sun.CHRISTINE G. | Overall Experience
Should have more people like Carlos great worker good customer service. Uhaul in los angeles on figulora strobert m. | Overall Experience
Very friendly and professionalNounik G. | Online Move In
These associates are very helpful, professional, courteous, and went above and beyond to make sure we were completely settled . What a relief after a long day.dalton G. | First Impressions
Great team at this location. Excellent customer service and always on top of things. 5 stars all day.AARON J. | Overall Experience
I was forced to pay my last month in full even though I only used the storage for 1 week. This is why you are getting this review. I should not have to pay for space and time I did not use. That is unacceptable and you should refund me the difference. Roches in the facility but not in my unit thank God. I have pictures. There were a lot of Ants in my unit.. staff me ever said they have issues with rats but that's why traps are in each unit...Pietro S. | Overall Experience
El cliente no dejó un comentario.Byron V. | Online Move In
El cliente no dejó un comentario.rosa l. | Overall Experience
The friendly staff and clean facility make this facility awesome!Debbie S. | Overall Experience
El cliente no dejó un comentario.Amanda K. | Overall Experience
The entire staff at Atwater Uhaul just amazing!! From the 2 ladies that work the front desk to the Ken all just fabulous people. They made my experience at Uhaul amazing. Thank you so much for everything and going above and beyond with your customer service, you are all the best!! And Monica thank you so much for the time you spent with me during my questions about my lease. You provided outstanding customer service.. TrishTRISH S. | Overall Experience
For the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Gracias.ANA M. | Overall Experience
N/aJOSE ROMEO F. | Overall Experience
Ken & his staff always made me feel part of their community. I was actually kind of sad to leave.thomas g. | Overall Experience
I put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.Anna C. | First Impressions
Friendliness is important & the entire staff; kiana, Astrid, the guys (can't recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!cyndi D. | Overall Experience
NingunoRaymond g. | Overall Experience
Graciasdelores a. | Overall Experience
They made moving simple and easy.Alyssa M. | Overall Experience
I'm always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.Driss C. | Overall Experience
Very friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).Ben H. | Overall Experience
I've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crewClark R. | Overall Experience
Had a great experience here. Staff was always helpfulmelissa s. | Overall Experience
Such a friendly and helpful crew!Derek B. | Overall Experience
naRachel S. | Overall Experience
TerribleTim S. | Overall Experience
Staff was always very friendly and helpful.donna h. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!