Customer Reviews for U-Haul Moving & Storage of Atwater Village

4,588 comentarios

2671 Fletcher Dr   Los Angeles, CA 90039
(Between Riverside Dr & San Fernando Rd)

(323) 664-3516

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(323) 664-3516

2671 Fletcher Dr
Los Angeles, CA 90039
(Between Riverside Dr & San Fernando Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
5.0

The guys working there were super professional and efficient - give them raises, maybe? Best vehicle rental experience that I've had, ever

AKIO K. 
Clasificación:
5.0

Excellent service and a very polite and helpful team.

ADAM D. 
Clasificación:
1.0

El cliente no dejó un comentario.

EVANM H. 
Clasificación:
5.0

Extraordinario servicio al cliente

Eduardo P. 
Clasificación:
5.0

Pick up only took a couple minutes. The guy at the desk was friendly, repaired, and took care of us really well. When we returned the truck the same guy was out there checking it in before I could even get my phone out to do an online return. Is refreshing to see people who work really hard and enjoy what they do.

HANK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julene E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

The manager remembers my name and is always present and fast to get. The van ready to drive away with. Retired early and was. Checked in quickly

BABETTE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLAND U. 
Clasificación:
5.0

Employee who helped me was great.

Jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEAH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LASHAUNDRA B. 
Clasificación:
4.0

The staff was friendly and helpful. I needed to upgrade to a bigger truck, and the staff was more than willing to accommodate my request. The truck had over 100k miles on it, however, it ran great with no issues. I always use and will continue to use UHaul for my local moving needs. The only recommendation is to allow for onsite customer parking. Gracias.

STEVEN C. 
Clasificación:
5.0

Nada

RUDOLPH U. 
Clasificación:
5.0

Great service!

Edgar C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kalin W. 
Clasificación:
5.0

Just want to say, thank you for making it simple and convenient 👍

CARLOS M. 
Clasificación:
5.0

Excellent service and new cargo van. Carlos is great! Thanks!

GARY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH S. 
Clasificación:
5.0

hassle free return friendly quick and easy.

JOHN G. 
Clasificación:
3.0

El cliente no dejó un comentario.

TANYA V. 
Clasificación:
4.0

Keep what you do best

LARRY FRONDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
5.0

I left something in the front after depositing my keys. The next morning returned to make sure I was able to retrieve said items. The lads were quick to help me out and get my items. My favorite uhaul!

Duncan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RITA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIANA E. 
Clasificación:
4.0

Fast service.

CHAD L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
2.0

Could not look up my account when tried to return equipment. More emphasis should be put on explaining how to return the van mobily. It is not as easy as clicking a button.

TIMOTHY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENE S. 
Clasificación:
5.0

Take specific model van requests…or just only buy transit vans - no more gmc/chevys

Leonard B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRISTAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

Great staff, quick, friendly, efficient! The van was super clean and fun to drive! Overall, very impressive experience! ¡Gracias!

GARY G. 
Clasificación:
5.0

Please accept crypto payments. Keep better track of gas. Was given less gas than what was displayed on the contract.

JOSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALINA K. 
Clasificación:
3.0

Scheduled a pick up for 2 days then after 1 1/2 days we were contacted and forced to bring truck back at midnight or it would be reported stolen.

MARC E. 
Clasificación:
5.0

El cliente no dejó un comentario.

NUBIA C. 
Clasificación:
5.0

Everything was to my satisfaction.

NANCY M. 
Clasificación:
5.0

Excellent customer service!

STEPHANIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUMMER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN F. 
Clasificación:
5.0

Everything was excellent. Your personnel was very friendly and helpful.

MARLY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN R. 
Clasificación:
5.0

Have parking for the costumes

VICTOR S. 
Clasificación:
5.0

I rented moving blankets. They were clean and packaged, and were easy to pick up and return. Moving blankets are so useful, don't buy them, rent from U-Haul.

SARA S. 
Clasificación:
5.0

The guy's were super friendly and professional.

AYMEE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRES O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIAETHEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Egor N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL F. 
Clasificación:
5.0

The location was good but getting charged for 100 miles when I didn't drive 100 is not ok. I don't plan on using U Haul with the added issues of the app, extended wait times on the phone, lack of call backs and such. What happened to this company?

Keisch W. 
Clasificación:
5.0

excellent service from the manager, polite, vehicle was ready and clean, great price

Nicholas M. 
Clasificación:
3.0

know more about your boxes

GREGORY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN M. 
Clasificación:
5.0

Service was great. Everyone here is so efficient and friendly.

NATALIEI R.  |  Overall Experience 
Clasificación:
1.0

UHaul representative charged me for a 20-foot truck but rented a 15-foot truck to me without notifying me of the change. This is fraudulent. It necessitated a second trip to California to pick up items that would have fit in a 20-foot truck.

John M. 
Clasificación:
5.0

The staff very helpful and professional!

HAWAZIN A. 
Clasificación:
5.0

Gave great advice

CHADWICK J. 
Clasificación:
1.0

Avoid this place. We rented a 20-foot truck and paid for it. They delivered to us a 15-foot truck. Dishonest.

JOHN M. 
Clasificación:
5.0

The equipment, service, and price are excellent. But, this was the first time I had this experience. My estimated trailer return time was 4:30 pm on a one day rental. I returned the trailer at 6:30. I was told that I was NOT punctual. The uhaul guy said to me that I should have called to let him know the status if I was going to be late. He said there might be other customers waiting. And if I could bring it back by 4:00pm I should have let him know. Is this uhaul's new policy? If so, I would appreciate it if I has told at the time of rental. I would have allowed more time to get it in. I was charged properly for the one day rental. Please let me know. Thank you. P.s. I noticed the uhaul guy called at 4:30 pm and left a message regarding the status of not meeting the estimated return time.

Sau W. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR R. 
Clasificación:
4.0

Even with reserving and pre-arranging everything online, there is always a wait inside to get to an agent to get the vehicle. This wait can be up to 35 minutes

JEFFREY S. 
Clasificación:
1.0

That was the worst rental experience I have ever had. The truck I rented was not there. They immediately gave up without trying to find another vehicle and said they would just be giving me 50 dollars. One employee did try to call another customer who was returning, but they weren't answering. I tried to roll with the stress and requested a cargo van, which would take me four trips instead of one. They said sure. As the employee was about to finalize the contract, he was clocked out automatically by the computer and had to go on break. The next employee looked at my drivers license and said it wasn't me. "That's not you bro". REFUSED to rent to me. Then walked away. Another employee asked if I had another form of id. I did, a passport. Then they were skeptical of that, but finally relented. Seems just as crazy to refuse to rent and then rent without an apology or anything. I brought my vehicle back on time, properly cleaned and gassed up. The way they were power-tripping on an already extremely stressful moving day was fucking lame. Fuck that place. Never again.

CHRISTOPHER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELIXJOHN G. 
Clasificación:
5.0

Excellent customer service! Carlos, Albert and the guys are awesome. I highly recommend this location.

RAMON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO L. 
Clasificación:
1.0

Have the correct equipment

Louise D. 
Clasificación:
4.0

Not refer the telephone calls to the National answer call; my request for pickup truck was translated to a “ban”. Therefore if delayed my process in getting truck.

Olivia R. 
Clasificación:
5.0

Great service. Nice people and easy to deal with. ¡Gracias!

David K. 
Clasificación:
5.0

Angel and his crew did an excellent job and really take care of their customers. The installer (Carlos was his name I believe) was great!

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER R. 
Clasificación:
1.0

El cliente no dejó un comentario.

BRANDON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar R. 
Clasificación:
5.0

Great Customer Service, easy to rent, fast & secure!

Jackie C. 
Clasificación:
1.0

First, Rude personal! Second, the person did not clarify the gas level and at the return he said it was half which was not true because I remember I saw it was above quarter and I returned it at the same level but he charged me extra. I explained to him but he said I should have taken picture myself at the pick up which I think it is deceiving from the uhaul personal aching against customers!!!

MOHAMMAD S. 
Clasificación:
5.0

Great service. Thanks Uhal

JEREMY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILMER C. 
Clasificación:
5.0

This is my favorite U-Haul location BY FAR in Los Angeles. I never rent from any other location if I can help it. The staff is great. No unreasonable wait times. The trucks are mostly a bit old but well maintained. If you reserve a truck, you get a truck. This is not always the case at other locations. Thanks to all who work there. You're the best!

Martha D. 
Clasificación:
5.0

I thought the customer service at this location was great! Van could've been cleaner

NICHOLAS S. 
Clasificación:
5.0

Carlos and the entire staff are amazing. Excellent customer service and reliable. Great place to do business with. As a business owner we need a dependable company and Atwater Uhaul is number “ 1”. Thank you guys for going out of your way always.

RAMON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
4.0

Annoyingly couldn't get through to the actual site on the phone and customer service was unhelpful, left my parking pass in my vehicle and lost it

ADAM Z. 
Clasificación:
5.0

My truck smelled like onions. It was disgusting to be in the truck for 4 hours with that smell. Other than that it was fine

FIDIA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriela A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin R. 
Clasificación:
5.0

Good peeps

SEAN S. 
Clasificación:
5.0

would like for smaller pickup trucks to be available.

ROBERT L. 
Clasificación:
1.0

Everything

Daria D. 
Clasificación:
4.0

I need 24 hour access please.

David R.  |  First Impressions 
Clasificación:
5.0

Very friendly and professional

Nounik G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron V.  |  Online Move In 
No se han enviado comentarios para esta ubicación.

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    ¡Tenemos la mayor selección de camiones nuevos!

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  • Ícono de contenedor U-Box
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    ¡Enviamos de un lado al otro de la ciudad o del mundo!

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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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