Customer Reviews for U-Haul Moving & Storage of Atwater Village

4,717 comentarios

2671 Fletcher Dr   Los Angeles, CA 90039
(Between Riverside Dr & San Fernando Rd)

(323) 664-3516

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(323) 664-3516

2671 Fletcher Dr
Los Angeles, CA 90039
(Between Riverside Dr & San Fernando Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I did rent 26 truck last week two times one on 5/16/2022 at Fletcher 90065 Truck had check engine light on less than 1/16 on gas gauge ,on sunday i did rent again on 5/22/2022 i was given same Truck 26 with same problem check engine light on and FUEL LEVEL LOW AT PICK UP .when i asked to uhaul employee about these issues said an excuse IT IS NO FAIR THAT KIND OF BAD SERVICE AND MAINTENANCE ON TRUCKS I TRIED TO GET IN TOUCH TI REPORT TO A SUPERVISOR BUT ALL EMPLOYEES THERE ARE SAME KIND A SAME REVIEW WILL BE POST ON YELP FACEBOOK YAHOO ABOUT THESE THANKS

JUAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilou H. 
Clasificación:
5.0

Amazing workers helping to check out the reserved vehicles quickly. ¡Gracias!

Tessa V. 
Clasificación:
5.0

Excellent help desk service! Thank you!

Tessa V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
5.0

Do the pics of damages on car differently

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret H. 
Clasificación:
5.0

All the employees were prompt and very helpful in getting me the service I needed on time.

Yemi O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria G. 
Clasificación:
5.0

Excellent service. One of the workers even jumped my battery when the care wouldn't start. Courteous, helpful staff.

Donald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUPE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda E. 
Clasificación:
5.0

The Fletcher Dr, team is awesome. Thanks to Carlos, Albert,Cosme and Leon. Amazing team.

RAMON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan G. 
Clasificación:
5.0

Each and everyone of the staff were wonderful. They are customer oriented, polite and pleasure to work with. You are very lucky to have them. Will definitely refer and use this location again, Thank you.

Shari C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Janyce E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dillan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adedoyin F. 
Clasificación:
5.0

Well, been going to this location for years, great people.

Benjamin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chrisula B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charla E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve E. 
Clasificación:
5.0

Everything was great!

Barbara R. 
Clasificación:
4.0

The uhaul battery died and caused my employees and my work lots of hassle and delayed and very important project. When I called about a refund it wasn't automatically issued and still waiting on it. We had to use rent another uhaul from another location.

Mason S. 
Clasificación:
1.0

The fletcher location had great staff who knew what they were doing. The Hollywood location sucks! The employees there contradicted themselves so many times. They almost cost me my entire trip.

Adrian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Romie B. 
Clasificación:
5.0

Excellent customer service and staff!

Alison M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris K. 
Clasificación:
5.0

Both gentlemen who helped me at check out and check in were very helpful and knew their stuff. Will use again.

Charles M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill S. 
Clasificación:
5.0

Dan at the AtwaterVillage location was professional, kind, and knowledgeable. He is the reason for the five stars.

Uju A. 
Clasificación:
4.0

Truck had a big indent in bed floor making it hard to roll items in the truck. Also the fan runs inside the cabin but no air comes out of the vents. No air conditioning only hot air in cabin.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos P. 
Clasificación:
5.0

Went to rent a U-Haul cargo van and I must admit good experience. Van was filled up with gas, vehicle was clean, Low mileage on the vehicle, and great brakes. U-Haul staff very friendly and professional and got me in and out towards the van within 10 minutes. When I return the van I just pulled up to returns they checked it out once again 10 minutes and I was on my way. From this experience I would highly recommend this facility.

Eric H. 
Clasificación:
4.0

Prepare me for the fact you want to call someone or have me give my passport to confirm my identity

Torrance K. 
Clasificación:
5.0

Very helpful staff. A+

Blake R. 
Clasificación:
5.0

Servicio al cliente de excelencia. If I may add the 6th street near downtown location has a terrible customer service and did not comply with what they offered. I'm still waiting for a call back from customer service main office to fix the issue.

Rene B. 
Clasificación:
5.0

Keep doing what you're doing.

Jackie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

laina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

eddel I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel L. 
Clasificación:
5.0

Great location, great staff.

Don T. 
Clasificación:
5.0

No improvements necessary

Jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel L. 
Clasificación:
5.0

Not a thing, the service was perfect.. can't complain

Margaret B. 
Clasificación:
5.0

Friendly. Organized. Patient. Knowledgeable!

Tina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Metika C. 
Clasificación:
5.0

Excellent service. I would definitely use the service again.

Khai T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose O. 
Clasificación:
5.0

Tequila was very helpful and had great customer service In a prompt timely manner. Leon G. was very friendly and also provided excellent customer service. Through the years of renting vehicles with Uhaul, this has been the best experience we had ever received. Keep up the great work!! Thank you for your friendly, helpful, and reliable services!! Best regards, ARC

Austyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josue S. 
Clasificación:
5.0

Super easy in and out! Only thing I wish was different is that employees and customers were wearing their face masks inside the store/office.

Julie W. 
Clasificación:
5.0

Great service staff is great!!

MANUEL Z. 
Clasificación:
5.0

Coffee n donuts. Lol.

vincet Z. 
Clasificación:
5.0

Always go to that location, nice and helpfull staff

Benjamin C. 
Clasificación:
5.0

Give the whole crew a raise. They were all awesome and made the whole process easy.

Justin B. 
Clasificación:
5.0

Great customer service from everyone there! Highly recommended!!!

Alan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
3.0

I need a discount or full refund. The van was extremely dirty. Not only the cargo part but the cabin itself had a cigarette butt, food scraps and crumbs, trash and a half smoked joint. It also reeked of weed. I will be needing to be contacted and get money back

Tracy R. 
Clasificación:
5.0

Check out and check in were both quick and easy. Keep up the good work!

Neil B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON B. 
Clasificación:
5.0

I really appreciated the staff. Very helpful and kind. Great location

Alexis H. 
Clasificación:
1.0

My vehicle came with less than a quarter tank of gas. The back trailer door broke after I packed the truck and had to wait an hour and a half for it to get fixed. Also had to unload half of my furniture for it to get repaired.

Norm S. 
Clasificación:
5.0

El cliente no dejó un comentario.

wilfredo A. 
Clasificación:
5.0

the gentleman who huck up the trailer was very polite and professional. good customer service

Marcos A. 
Clasificación:
5.0

Excellently customer service and assistance. Best experience yet in renting a vehicle from U-Haul.

RICHARD W. 
Clasificación:
5.0

Great Service From The Gentleman In The Counter With The Pony Tail Profesional And Comforting When A Day Was Already Hectic.

Juan H. 
Clasificación:
1.0

The tire popped horribly it was completely bare, no treads to begin with. The customer rep said they would consider a partial refund not a full usually decided by the manager. The manager gave a $40 discount for the $214 total charge but it was nearly half a day of wasted labor (for 6 people that's $800) and James, the customer service rep, said he would recommend a full refund after seeing pictures of the tires. How can you even let equipment in that state be returned or dispensed? Horrible and we will be doing a charge back if I'm not contacted back 424-450-5600

won K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann L. 
Clasificación:
5.0

One thing that was irritating was I called To ask how much the gas charge would be to see if I should fill up before dropping off and the lady in the phone had no answer for me? Why do the customer service people not have this answer? She said around $5/gallon but that couldn't be right,

RIO W. 
Clasificación:
5.0

El cliente no dejó un comentario.

erin C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Justin W. 
Clasificación:
5.0

Nothing, everything its great

MELVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda B. 
Clasificación:
5.0

Hahaha!....some discounts!

Eriberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita R. 
Clasificación:
4.0

The outside of the cargo van wasn't all the way clean, plus smeared windows. (The outside cleanliness wasn't a big deal to us though if we are expected to return it clean we should receive it clean.) And our package of 6 moving blankets only had 5. Van drove great. Overall a very good experience. Gracias.

Heather G. 
Clasificación:
5.0

Carlos, Albert and Caesar are awesome. Servicio al cliente de excelencia.

RAMON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR G. 
Clasificación:
5.0

Thank. you.

DORA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yong J. 
Clasificación:
5.0

Good costomer service

WILLIAM M. 
Clasificación:
5.0

Friendly and fast customer service. Keep up the good work!!!

VINCENT D. 
Clasificación:
5.0

Angel is the best U-Haul employee I have ever had the pleasure of interacting with, I love the staff at this location and come here exclusively even though there is another location closer to my house.

RICHARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL H. 
Clasificación:
4.0

The room did not have my free lock inside and I had to go out and buy one cause the place was closed.

Salena C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  Overall Experience 
Clasificación:
5.0

Service was great. Everyone here is so efficient and friendly.

NATALIEI R.  |  Overall Experience 
Clasificación:
4.0

I need 24 hour access please.

David R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Matt F.  |  Overall Experience 
Clasificación:
3.0

The staff was the best part of this facility, they were all very helpful & nice. My storage unit was not the best. The doors were damaged & would not close completely therefore dust, dirt, bugs would get into my unit leaving all my stuff dirty. I told the manager Angel & he said he would get back to me & never did so I decided to move my storage elsewhere. I understand he is very busy due to the facility always being very busy but I preferred finding a unit indoors & out of the sun.

CHRISTINE G.  |  Overall Experience 
Clasificación:
5.0

Should have more people like Carlos great worker good customer service. Uhaul in los angeles on figulora st

robert m.  |  Overall Experience 
Clasificación:
5.0

Very friendly and professional

Nounik G.  |  Online Move In 
Clasificación:
5.0

These associates are very helpful, professional, courteous, and went above and beyond to make sure we were completely settled . What a relief after a long day.

dalton G.  |  First Impressions 
Clasificación:
5.0

Great team at this location. Excellent customer service and always on top of things. 5 stars all day.

AARON J.  |  Overall Experience 
Clasificación:
2.0

I was forced to pay my last month in full even though I only used the storage for 1 week. This is why you are getting this review. I should not have to pay for space and time I did not use. That is unacceptable and you should refund me the difference. Roches in the facility but not in my unit thank God. I have pictures. There were a lot of Ants in my unit.. staff me ever said they have issues with rats but that's why traps are in each unit...

Pietro S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

rosa l.  |  Overall Experience 
Clasificación:
5.0

The friendly staff and clean facility make this facility awesome!

Debbie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda K.  |  Overall Experience 
Clasificación:
5.0

The entire staff at Atwater Uhaul just amazing!! From the 2 ladies that work the front desk to the Ken all just fabulous people. They made my experience at Uhaul amazing. Thank you so much for everything and going above and beyond with your customer service, you are all the best!! And Monica thank you so much for the time you spent with me during my questions about my lease. You provided outstanding customer service.. Trish

TRISH S.  |  Overall Experience 
Clasificación:
5.0

For the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Gracias.

ANA M.  |  Overall Experience 
Clasificación:
5.0

N/a

JOSE ROMEO F.  |  Overall Experience 
Clasificación:
5.0

Ken & his staff always made me feel part of their community. I was actually kind of sad to leave.

thomas g.  |  Overall Experience 
Clasificación:
3.0

I put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.

Anna C.  |  First Impressions 
Clasificación:
5.0

Friendliness is important & the entire staff; kiana, Astrid, the guys (can't recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!

cyndi D.  |  Overall Experience 
Clasificación:
4.0

Ninguno

Raymond g.  |  Overall Experience 
Clasificación:
4.0

Gracias

delores a.  |  Overall Experience 
Clasificación:
5.0

They made moving simple and easy.

Alyssa M.  |  Overall Experience 
Clasificación:
5.0

I'm always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.

Driss C.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).

Ben H.  |  Overall Experience 
Clasificación:
5.0

I've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crew

Clark R.  |  Overall Experience 
Clasificación:
5.0

Had a great experience here. Staff was always helpful

melissa s.  |  Overall Experience 
Clasificación:
5.0

Such a friendly and helpful crew!

Derek B.  |  Overall Experience 
Clasificación:
5.0

na

Rachel S.  |  Overall Experience 
Clasificación:
1.0

Terrible

Tim S.  |  Overall Experience 
Clasificación:
4.0

Staff was always very friendly and helpful.

donna h.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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    Enganches para remolque

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