All the employees were prompt and very helpful in getting me the service I needed on time.
Yemi O.Customer Reviews for U-Haul Moving & Storage of Atwater Village
Testimonials From Recent Customers
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Excellent service. One of the workers even jumped my battery when the care wouldn't start. Courteous, helpful staff.
Donald K.The Fletcher Dr, team is awesome. Thanks to Carlos, Albert,Cosme and Leon. Amazing team.
RAMON M.Each and everyone of the staff were wonderful. They are customer oriented, polite and pleasure to work with. You are very lucky to have them. Will definitely refer and use this location again, Thank you.
Shari C.Well, been going to this location for years, great people.
Benjamin C.Everything was great!
Barbara R.The uhaul battery died and caused my employees and my work lots of hassle and delayed and very important project. When I called about a refund it wasn't automatically issued and still waiting on it. We had to use rent another uhaul from another location.
Mason S.The fletcher location had great staff who knew what they were doing. The Hollywood location sucks! The employees there contradicted themselves so many times. They almost cost me my entire trip.
Adrian A.Excellent customer service and staff!
Alison M.Both gentlemen who helped me at check out and check in were very helpful and knew their stuff. Will use again.
Charles M.Dan at the AtwaterVillage location was professional, kind, and knowledgeable. He is the reason for the five stars.
Uju A.Truck had a big indent in bed floor making it hard to roll items in the truck. Also the fan runs inside the cabin but no air comes out of the vents. No air conditioning only hot air in cabin.
Steven M.Went to rent a U-Haul cargo van and I must admit good experience. Van was filled up with gas, vehicle was clean, Low mileage on the vehicle, and great brakes. U-Haul staff very friendly and professional and got me in and out towards the van within 10 minutes. When I return the van I just pulled up to returns they checked it out once again 10 minutes and I was on my way. From this experience I would highly recommend this facility.
Eric H.Prepare me for the fact you want to call someone or have me give my passport to confirm my identity
Torrance K.Very helpful staff. A+
Blake R.Excellent customer service. If I may add the 6th street near downtown location has a terrible customer service and did not comply with what they offered. I'm still waiting for a call back from customer service main office to fix the issue.
Rene B.Keep doing what you're doing.
Jackie P.Great location, great staff.
Don T.No improvements necessary
Jose M.Not a thing, the service was perfect.. can't complain
Margaret B.Friendly. Organized. Patient. Knowledgeable!
Tina S.Excellent service. I would definitely use the service again.
Khai T.Tequila was very helpful and had great customer service In a prompt timely manner. Leon G. was very friendly and also provided excellent customer service. Through the years of renting vehicles with Uhaul, this has been the best experience we had ever received. Keep up the great work!! Thank you for your friendly, helpful, and reliable services!! Best regards, ARC
Austyn C.Super easy in and out! Only thing I wish was different is that employees and customers were wearing their face masks inside the store/office.
Julie W.Great service staff is great!!
MANUEL Z.Coffee n donuts. Lol.
vincet Z.Always go to that location, nice and helpfull staff
Benjamin C.Give the whole crew a raise. They were all awesome and made the whole process easy.
Justin B.Great customer service from everyone there! Highly recommended!!!
Alan K.I need a discount or full refund. The van was extremely dirty. Not only the cargo part but the cabin itself had a cigarette butt, food scraps and crumbs, trash and a half smoked joint. It also reeked of weed. I will be needing to be contacted and get money back
Tracy R.Check out and check in were both quick and easy. Keep up the good work!
Neil B.I really appreciated the staff. Very helpful and kind. Great location
Alexis H.My vehicle came with less than a quarter tank of gas. The back trailer door broke after I packed the truck and had to wait an hour and a half for it to get fixed. Also had to unload half of my furniture for it to get repaired.
Norm S.the gentleman who huck up the trailer was very polite and professional. good customer service
Marcos A.Excellently customer service and assistance. Best experience yet in renting a vehicle from U-Haul.
RICHARD W.Great Service From The Gentleman In The Counter With The Pony Tail Profesional And Comforting When A Day Was Already Hectic.
Juan H.The tire popped horribly it was completely bare, no treads to begin with. The customer rep said they would consider a partial refund not a full usually decided by the manager. The manager gave a $40 discount for the $214 total charge but it was nearly half a day of wasted labor (for 6 people that's $800) and James, the customer service rep, said he would recommend a full refund after seeing pictures of the tires. How can you even let equipment in that state be returned or dispensed? Horrible and we will be doing a charge back if I'm not contacted back 424-450-5600
won K.One thing that was irritating was I called To ask how much the gas charge would be to see if I should fill up before dropping off and the lady in the phone had no answer for me? Why do the customer service people not have this answer? She said around $5/gallon but that couldn't be right,
RIO W.Nothing, everything its great
MELVIN C.Hahaha!....some discounts!
Eriberto M.The outside of the cargo van wasn't all the way clean, plus smeared windows. (The outside cleanliness wasn't a big deal to us though if we are expected to return it clean we should receive it clean.) And our package of 6 moving blankets only had 5. Van drove great. Overall a very good experience. Gracias.
Heather G.Carlos, Albert and Caesar are awesome. Excellent customer service.
RAMON M.Thank. you.
DORA M.Good costomer service
WILLIAM M.Friendly and fast customer service. Keep up the good work!!!
VINCENT D.Angel is the best U-Haul employee I have ever had the pleasure of interacting with, I love the staff at this location and come here exclusively even though there is another location closer to my house.
RICHARD D.I love this U Haul location! They are professional, always have my rental ready on time and are very easy to work with.
Marcia C.Very good
EDWARD S.Apply air fresheners to the vehicles
Hugo A.It took multiple bookings until i was able reserve van. Customer service rep messsed up my initial reservation. I will not book through uhaul again.
Sarmen T.The representative was very cordial and friendly
JOSE G.The room did not have my free lock inside and I had to go out and buy one cause the place was closed.
Salena C. | Online Move InService was great. Everyone here is so efficient and friendly.
NATALIEI R. | Overall ExperienceI need 24 hour access please.
David R. | First ImpressionsThe staff was the best part of this facility, they were all very helpful & nice. My storage unit was not the best. The doors were damaged & would not close completely therefore dust, dirt, bugs would get into my unit leaving all my stuff dirty. I told the manager Angel & he said he would get back to me & never did so I decided to move my storage elsewhere. I understand he is very busy due to the facility always being very busy but I preferred finding a unit indoors & out of the sun.
CHRISTINE G. | Overall ExperienceShould have more people like Carlos great worker good customer service. Uhaul in los angeles on figulora st
robert m. | Overall ExperienceVery friendly and professional
Nounik G. | Online Move InThese associates are very helpful, professional, courteous, and went above and beyond to make sure we were completely settled . What a relief after a long day.
dalton G. | First ImpressionsGreat team at this location. Excellent customer service and always on top of things. 5 stars all day.
AARON J. | Overall ExperienceI was forced to pay my last month in full even though I only used the storage for 1 week. This is why you are getting this review. I should not have to pay for space and time I did not use. That is unacceptable and you should refund me the difference. Roches in the facility but not in my unit thank God. I have pictures. There were a lot of Ants in my unit.. staff me ever said they have issues with rats but that's why traps are in each unit...
Pietro S. | Overall ExperienceThe friendly staff and clean facility make this facility awesome!
Debbie S. | Overall ExperienceThe entire staff at Atwater Uhaul just amazing!! From the 2 ladies that work the front desk to the Ken all just fabulous people. They made my experience at Uhaul amazing. Thank you so much for everything and going above and beyond with your customer service, you are all the best!! And Monica thank you so much for the time you spent with me during my questions about my lease. You provided outstanding customer service.. Trish
TRISH S. | Overall ExperienceFor the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Gracias.
ANA M. | Overall ExperienceN/a
JOSE ROMEO F. | Overall ExperienceKen & his staff always made me feel part of their community. I was actually kind of sad to leave.
thomas g. | Overall ExperienceI put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.
Anna C. | First ImpressionsFriendliness is important & the entire staff; kiana, Astrid, the guys (can't recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!
cyndi D. | Overall ExperienceNinguno
Raymond g. | Overall ExperienceGracias
delores a. | Overall ExperienceThey made moving simple and easy.
Alyssa M. | Overall ExperienceI'm always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.
Driss C. | Overall ExperienceVery friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).
Ben H. | Overall ExperienceI've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crew
Clark R. | Overall ExperienceHad a great experience here. Staff was always helpful
melissa s. | Overall ExperienceSuch a friendly and helpful crew!
Derek B. | Overall Experiencena
Rachel S. | Overall ExperienceTerrible
Tim S. | Overall ExperienceStaff was always very friendly and helpful.
donna h. | Overall Experience