Comentarios de los clientes para U-Haul Moving & Storage of Atwater Village

Super helpful and nice workers!

I have dealt with this location for a very long time I always had a professional experience I appreciate the kindness and professionalism of the manager and all the employees thank you

Don't text me at 2:30am to do a survey

Want to thank Kenne excellent service and definitely go back he was thourou and kind

I didn't have a reservation. The Philippine guy helped me. Really helpful.

The "contactless" system needs to be simplified to minimize time and any errors. I did not pick up key from a lockbox...was handed the key. I prefer this method to rent because it can be contacless, but more importantly, I don't like wasting my time waiting in line...and simplifying the system would be greatly appreciated

Por favor Mas personal que hable español en esta locacion Gracias

I think his name was Kenneth. Great guy. I appreciated his assistance and willingness to help.

perfection cannot be improved - great staff --never a disappointment Denni C.

Morning crew attitude was horrible, minding their own business, customer service was degraded, Monica Hayes is one of the worst sales representative I've ever meet, I would not come back to this U-Haul because of her, but not everting was bad, the guy who attend my return was super friendly, polite and professional unfortunately I couldn't got his name.

Love uhaul

The staff there at the tule of arrival was professional,helpful and courteous. Same staff was there when we dropped ig off the following day. Great team

The check for damages by the customer is irritating. If we pay for isurance to cover ANY problem, why do i have to go and check everyside and top of the van I'm renting?

Mention the mileage cost at rental time. Put it in bold large print on your website.

Super simple renting process. Love the reminder call regarding my pickup time because I got busy doing other things and missed the designated p/u time by an hour and a really nice lady called to follow up. Wonderful staff, would rent again

I originally booked a truck at the Hollywood location. When I got there I was told that location didn't rent overnight trucks and that I should try the other location for my reservation. It was a huge inconvenience and I had to spend extra money commuting back and fourth. The customer service on the phone took forever to speak to me but luckily the young lady sherrie was able to book a new reservation for me. If the Hollywood location doesn't do overnight rentals, they shouldn't be able to book them on the website. If I had an alternative company to choose from I would have.

5 STAR ESTABLISHMENT!

Keep up the positive attitude..on line check in was a bit confusing.

The young lady who helped me provided truly Excellent service!!!

Update your checkout machine. It can't has the option for tap to pay but it doesn't work....Also your app kinda sucks. I'm always signed out and it keeps saying internet connection lost please refresh... that's all

Everything was great

All good!👍🏻

Great team

Keep doing what your doing, customer service is excellent.

Completely understaffed. No communication on the APP check in process. My Dolly wasn't in the truck, and I was charged for it, never received a credit for it.

Nothing just keep up the good work

Quick and easy

The white blond lady at the desk was helpful and cleared some kind of block on my account. The Asian man who was taken returns at close was super fast and efficient, he got me checked in super fast and I appreciate that.

I am 5‘3“ tall. The 20 foot van I rented was so high off the ground that one of your staff had to hold a stepstool to help me get into the truck. The truck was supposed to have a full tank and only had a quarter tank but it was enough for the short trips I took. Not very thrilled at having to pay $60 extra for refueling but unless I can find somebody to hold a stepstool while I got in and out of the truck and our self-service gas stations there was no way I was going to put gas in it. So That is my only issue with the equipment the extra $60 to use the truck for five hours

The personnel assisting during reservation should have more politeness and have patience with customers having reservations.

Parking for customer

Monica and the team are not only beautiful but great people. Highly efficient and reliable. Honest and concerned to make your rental experience perfect.

They give me one truck 26" with no combustible. Wow! Thats ridiculous

This is a fabulous store with friendly and knowledgeable personnel. We had such a wonderful experience!

I had ordered a utility dolly which wasn't provided. They did, however provide a credit when I returned the truck.

Just need to check the front brakes

This was the worst retail experience I've ever had. I've never had problems with UHAUL before, but I will NEVER rent from UHAUL again, and I will advise everyone I know to do the same. Here is the breakdown of what happened: 1. The staff at the Fletcher Drive location gave my truck away. I was 45 minutes late because my daughter was having health issues. They said they called me. This was a lie. I had no missed calls in my queue. I lost the moving help I had purchased (through UHaul) because they were scheduled to help me that day. I had to complete the majority of the move alone and this caused incredible stress and a major back injury. 2. I purchased TV moving boxes. I could not fit them in my car. The staff said they would hold the boxes for me. When I came back that evening to get a truck that became available (I arranged this through a customer service rep on the phone who actually was very helpful and professional) the staff at the Fletcher location told me they sold the TV moving boxes that I had purchased to SOMEONE ELSE. When I asked for a refund, they refused to give me a fee. 3. When I paid for the truck rental on 10/31, I used a Mission Lane Visa (for 70.40), the attendant said this card did not go through. However, it did go through (on my credit card statement). So, on 10/31 I was charged 70. 40. On 11/3 I was charged 98.14 and on 11/4 for some reason I was charged 58.12. I am requesting a refund of ALL charges. I will continue to pursue this until I am reimbursed for all charges.

Outstanding customer service, especially by Carlos and Albert. They are a great asset to your company. Always helpful and knowledgeable and always going out of their way to assist.

Ken at Atwater Village took extra steps to reserve 10' truck on pick up date and provided an extra free day.

Easy in and out service. Call for an appointment if possible I think it will save you time. I went a week before I needed the trailer and gave them my credit card and information so it was very fast when I went in the following week to pick up the trailer.

Ken was great in the morning. I thought it would take a long time cuz there were 3 in line. He was efficient, professional and kind. You r lucky to have him and so are we.

Front tires very worn. Was concerned due to trip consisting of interstate driving at highway speeds and tire life was near expiration. Service at location was slow despite early check-in

Excellent customer service by Carlos and Albert.. they are awesome!

Loved the very professional and friendly staff, including manager Ken. Only down side was the truck I rented had a 4-year old battery in it, which went dead, not allowing us to start the truck after loading it. To their credit, U-Haul sent a service truck to replace the battery, and the process of dealing with "road side assistance" was a positive one (shout out to Alex (?) in the Arizona call center via Oklahoma).

Very professional, fast, clean equipment.

My Always to go center

I called customer service at Go-Uhaul because I did not receive a refrigerator dolly. The representative said he would remove it from my order. He didn't remove it, but instead added a furniture dolly to my order. When I returned the truck to the Atwater location, the receiving agent removed both charges.

Are great

All staff at location are very unfriendly and should all be trained in how to communicate with all UHAL patrons . On a other note one staff member stood out in the worst way possible his language was very bad and choice in word was F and treated me as if he wanted to fight and telling me that I should learn to read my contracts as well as being his coworkers to accuse me for not understanding a contract worst experience ever .

I was charged a $20 after hours drop-off fee because the uhaul website could not recognize my location. I chatted with a customer rep while I was trying to use the after-hour drop feature advertised and they instructed me to make my iPhone location available. I enabled locations in settings, privacy, safari and in safari. The website could not see my location. This was at night in a questionable neighborhood where what looked like, gang bangers, watching me sit in the trucking walking back and fourth on the sidewalk outside the parking lot. I spent another hour the next day on hold trying to remedy this with the store and customer service to no avail. I don't think I will use the uhaul service in the future after this experience.

Excellent service Great personal

In my opinion, I didn't feel that there needs to be any improvement. I was pleased with the service and I especially want to recognize your employee Monica. Her personality and way of being was part of the reason WHY I gave 5 stars

The customer service that the personnel offered was impressive I love it they are very nice and show how they really care about customer satisfaction. Over 110% Thank you

Every employee at U-HAUL that I encountered was very professional and helpful. It made it a little easier to get through a difficult moving experience.

Quick and simple return. Attentive employee. Went above trying to help w non uhaul related car problem.

When I confirmed with the delivery person I was asked if I needed furniture covers but declined them as I didn't need them. So I was surprised to see 12 bads. Not only do I have to ship my stuff I now have to ship yours and leave 12 boxes here because although I was talking nobody was listening.

Easy drop Off service

Lights weren't working and transmission wasn't shifting right. I asked for a discount for the inconvenience and the guy refused

great staff --all good --returning!

What can U-Haul do to improve? -- Prevent future nationwide IT issues that compromise the schedules, plans, and lives of renters. -- Maintain vehicles better. My U-Haul was dirty, inside and out. NOT SANITIZED. The roll-up door got stuck while we had a truck full of belongings packed and sitting in a loading zone before rush hour.

Friendly and effective staff! Made moving a breeze would recommend

Yes, very helpful!

It was fantastic

I was forced to pay my last month in full even though I only used the storage for 1 week. This is why you are getting this review. I should not have to pay for space and time I did not use. That is unacceptable and you should refund me the difference. Roches in the facility but not in my unit thank God. I have pictures. There were a lot of Ants in my unit.. staff me ever said they have issues with rats but that’s why traps are in each unit...

The friendly staff and clean facility make this facility awesome!

The entire staff at Atwater Uhaul just amazing!! From the 2 ladies that work the front desk to the Ken all just fabulous people. They made my experience at Uhaul amazing. Thank you so much for everything and going above and beyond with your customer service, you are all the best!! And Monica thank you so much for the time you spent with me during my questions about my lease. You provided outstanding customer service.. Trish

For the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Thank you.

N/a

Ken & his staff always made me feel part of their community. I was actually kind of sad to leave.

I put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.

Friendliness is important & the entire staff; kiana, Astrid, the guys (can’t recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!

None

Thank you

They made moving simple and easy.

I’m always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.

Very friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).

I've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crew

Had a great experience here. Staff was always helpful

Such a friendly and helpful crew!

na

Terrible

Staff was always very friendly and helpful.