Customer Reviews for U-Haul Moving & Storage of Arrow Hart

3,295 reviews

1 Cressey Rd   Brunswick, ME 04011

(207) 844-6090

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(207) 844-6090

1 Cressey Rd
Brunswick, ME 04011

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

PAMELA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Richard Beardsley 
Rating:
5.0

Customer did not leave a comment.

joel randazza 
Rating:
5.0

Customer did not leave a comment.

Andrew Brown 
Rating:
3.0

I was told there was 3/4 tank of gas, but here was only 5/8. Truck had severe trouble starting the engine.

SAMUEL BERG 
Rating:
4.0

There was only one employee here and he was super busy. I waited . Ralph was great; professional attentive and apologetic that no one else was around. He was obviously working hard. The experience overall was great. Easy. Clean van. All good.

Jeanne Smith 
Rating:
5.0

Customer did not leave a comment.

MICAH GRIMES 
Rating:
5.0

Thanks to Daniel Fenohr who helped me numerous times throughout my rentals and storage. The rest of the crew I interacted with were great, as well.

MICAH GRIMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Simmons  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Debra Claffey 
Rating:
5.0

This location identified that the trailer lights assembly was broken and that the trailer had been incorrectly chained to our car.

Victoria Choate 
Rating:
5.0

I had my stuff here for over two years, very clean and well run facility. The staff is excellent, I’ve used their propane fill service, awesome. I used their trucks, their storage, off hours, middle of the day, at night…always safe and secure. We’ll managed place. Thanks.

Colin Mack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doreen Cromwell 
Rating:
5.0

Customer did not leave a comment.

STANLEY EDGECOMB  |  First Impressions 
Rating:
4.0

Scheduling system had some glitches, but the folks in Brunswick stepped up to perform the installation. Well done!

Michael Conroy 
Rating:
5.0

Nothing but good to say. Everything was as described and promised. Very clean facility!!

Robert Malizia 
Rating:
3.0

First truck was dirty and then broke down requiring me to unload and reload the entire contents, replacement truck was dirty too with wet unfolded pads and nasty floor. When mentioned was told by staff that that is was you get for low pay. I did say I was going to be unhappy being charged for two dirty trucks and especially a broken one that I had to reload but then to be charged for two full day's of rental and an added fuel charge really feels like my 10 plus year relationship with you guys isn't worth a dime to you. Charlie MF Allen

charles allen 
Rating:
5.0

Phone service poor.

MONICA and Charl ANNABLE 
Rating:
5.0

Customer did not leave a comment.

Stephen Turner 
Rating:
1.0

The customer service is always painfully slow and irritating. There is only ever one person at the register, but he attempts to work with multiple customers at separate monitors at the same time… this has been my experience every time I go to this location. I only go to this location because it’s outside of the city and therefore usually has more equipment and appointments available.

Zoe Tardy 
Rating:
5.0

Customer did not leave a comment.

Scott Lewis  |  First Impressions 
Rating:
5.0

I think they did awesome job, very satisfied Jim Porter. Porter’s Auto NH OU

James Porter 
Rating:
5.0

Only glitch is that the control for the outside mirrors didn't work. Otherwise, outstanding!

William Holt 
Rating:
5.0

Customer did not leave a comment.

Carl Martenson 
Rating:
5.0

Customer did not leave a comment.

Brian Williams 
Rating:
3.0

Poor customer service

John Huckel 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Forrest 
Rating:
4.0

It would be nice if the vehicle I am renting was in the lot vs. Having to walk to it. Although it wasn't a far walk, we were carrying things that would have been easier to transfer from car to truck in the truck was in the same lot. I was surprised by the additional fee for mileage that had not been discussed prior to. I felt bad for the woman helping us pick up the van because nothing g seemed to be working well for her from the credit card terminal to a double booking if the truck, etc.

Ian Norton 
Rating:
5.0

Great service. Fast

jonathan neumann 
Rating:
5.0

Customer did not leave a comment.

David Wright 
Rating:
4.0

Customer did not leave a comment.

Kimberly Flood 
Rating:
5.0

Customer did not leave a comment.

Jennifer Enoch  |  Online Move In 
Rating:
2.0

Wipers stopped working in rain, visor broken and emergency brake handle broken. Unsafe truck. Not happy.

ryan morin 
Rating:
4.0

Customer did not leave a comment.

Porter Brown  |  Overall Experience 
Rating:
5.0

Both attendants were great. 100% positive experience.

GREG RICCIARDI 
Rating:
5.0

Very helpful staff- able to advise me on what size truck. Very thorough explanation of everything. Great experience.

Andree Appel 
Rating:
5.0

Good people and efficient.

James Madsen 
Rating:
5.0

Customer did not leave a comment.

David McCraney  |  First Impressions 
Rating:
5.0

This was one of the largest and best equipped U-Haul Dealerships I have ever visited. I had the opportunity to briefly speak with the Owner and was very impressed with the scope of the operation. The Owner assisted in providing me with a copy of the original invoice for the truck as I needed a final receipt. Anything you might need for U-Haul moving or storage is available at this location.

CHARLES DONNELLY 
Rating:
5.0

Customer did not leave a comment.

Stephen Turner 
Rating:
5.0

Customer did not leave a comment.

Stephen Hughes 
Rating:
5.0

I am completely satisfied with the service that I received today. I arrived about five minutes before my appointment @ 9:00, and they had my car heading into the garage at 9:00. They suggested that I expect the service to take until noon. It was completed by 11:00. I am super impressed with the service that I received!!

Shawn Lewin 
Rating:
5.0

Customer did not leave a comment.

Neil Shankman 
Rating:
5.0

Smooth and efficient pickup and drop off. Easy in and out.

Arthur Shean 
Rating:
4.0

Customer did not leave a comment.

Jean Shaw 
Rating:
5.0

Great people, everything done promptly and right on schedule. I am equidistant between two U-Haul locations and choose the Arrow Road location every singe time

Drew Masterman 
Rating:
5.0

Dropped off after hours. Easy drop.

robert pia 
Rating:
5.0

Customer did not leave a comment.

Colby Ravan 
Rating:
3.0

Make sure the trailer lights work before renting to a customer. Had to swap trailers after getting hooked up to one because uhauls trailer lights wouldn’t work.

Brittany Roldan 
Rating:
5.0

The service was great I even got 2 extensions without issue think I brought it in late and the guy didn't charge me for the whole day. Service like that never happens anymore the only thing that happened was when I was moving some of it was in the rain and when the floor got a little wet it had a little funky smell to it but with everything else it definitely made up for it 🙂 ty it was like the 4th or 5th time using this U-Haul and will definitely use them again just because of the friendly service

Jonathan Coffin 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Smith 
Rating:
5.0

Customer did not leave a comment.

DANIEL ORAM 
Rating:
5.0

It will definately use them again!

Bruce McAllister 
Rating:
5.0

Customer did not leave a comment.

Stephen Turner 
Rating:
5.0

Customer did not leave a comment.

ed Hall 
Rating:
4.0

Very good customer service

Paul Hoffman 
Rating:
5.0

I was well served by three fine young men—keep hiring such persond and your business will flourish!

ROBERT STUART 
Rating:
4.0

Customer did not leave a comment.

Megan Grasse 
Rating:
3.0

Customer did not leave a comment.

AMANDA SAUNDERS 
Rating:
5.0

Customer did not leave a comment.

KymNoelle Hopson 
Rating:
5.0

Again the uhaul app and online services don't work well couldn't do the online check in

Kenneth Dunbar 
Rating:
5.0

Not sure how to improve…….service was friendly, drop-off and pick-up were smooth. Called me when car was ready on time. Even saved me money from what I was quoted by them buying a hitch “package”. Just great, thanks!

Manning Morill 
Rating:
4.0

Customer did not leave a comment.

Dru-John Johnson  |  Overall Experience 
Rating:
2.0

We rent trucks quite a few times each year. This is the location that we use and will use again. However, this time we left with a bit under 7/8 tank of gas . The tranny failed 4 times and we found ourselves unable to drive as we slowed at a stop sign or red light. Same issue a couple times as we were simply slowing down for a turn or merge. The knob on the drivers side crank window was broken… came off repeatedly and then we’d snap it back on. Check in was handled very well, but return was handled by a cranky management type who tried to rationalize all of the problems. We’ll be back next time but we will be more thorough with initial inspection .

Neil Shankman 
Rating:
5.0

Customer did not leave a comment.

Stephen Lennox 
Rating:
5.0

These guys are absolutely the best. Plus the Ford van I rented drove like new.

john raynes 
Rating:
5.0

My moving team, Midcoast Moving Solutions, did all the moving. Dan assisted them with the storage unit. I’ve yet to see the climate controlled unit. I know Midcoast Moving Solutions from Topsham do a lot of business at this facility and are very pleased with the management and maintenance.

Cheryl Spring  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS DAIGLE 
Rating:
5.0

Customer did not leave a comment.

NEIL KORSEN 
Rating:
3.0

High moisture in the building caused molding and mildew on a lot of my wooden items. Also random bird feathers were in my unit regularly. The few times I met the staff, Dan stood there and stared at me loading my items as if I was sealing them or living in the storage unit. Very odd interactions but at least the place was always lit and warm. The janitorial staff were always nice

Jordan Feero  |  Overall Experience 
Rating:
5.0

The equipment worked great! Super easy to reserve and return. I would definitely use this location again.

TONYA LABBE 
Rating:
5.0

Excellent experience. Twice in two weeks. They rock.

Dennis Burney 
Rating:
5.0

Customer did not leave a comment.

Zoe LeBlanc 
Rating:
4.0

There was issues with the access to the building. The drive up to make the doors work wasn’t clear and there were no carts at the door nearest my unit so I had to park at the other end to have access to carts. Someone was there to help me get in and Otherwise everything was great.

Deborah Alexander  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stacey Chenevert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY KOVITCH  |  Overall Experience 
Rating:
5.0

Wonderful helpful folks.

Heidi Casavant  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Felix Vachon 
Rating:
3.0

Unfortunately they had me walk to the wrong lot to get the truck. I walked back a second time with an employee that I came across and they couldn't find the truck either. After awhile they finally found it in the lot at the other end of the building. Very cold morning to be walking around looking for the truck you rented.

Keith Claypool 
Rating:
4.0

Customer did not leave a comment.

Catherine Davidson  |  Overall Experience 
Rating:
5.0

Excellent and timely service from Daniel Fenohr. Great advice and support from other team members. Fantastic experience considering I was having difficulties while trying to rent a trailer. Thank you, Dennis

Dennis Burney 
Rating:
3.0

Computer systems were down. It seems like the computers are always slow at this location.

Caleb kinnell 
Rating:
5.0

Everything was excellent and prompt and we had no issues whatsoever. All went smoothly and everyone was friendly and courteous.

Pete Thayer 
Rating:
3.0

Juicing an extra day’s charge because I safely returned the rear wheel drive vehicle by driving slowly on a snow day is pretty disappointing.

charles allen 
Rating:
4.0

Great price

Robert Baskett 
Rating:
5.0

The guys there were great. Very helpful.

Heather Longmore 
Rating:
3.0

The truck was far away and took 1/2 hr to find. It was dirty, rattley, didn’t accelerate or brake well. We weren’t impressed. The movers from “Moving Up” were excellent, though: on time, efficient, kind, affordable!

Tree Lisa Harmon-Hester 
Rating:
5.0

Customer did not leave a comment.

Bonnie Kouletsis 
Rating:
5.0

Customer did not leave a comment.

Daniel Lucente 
Rating:
5.0

Customer did not leave a comment.

gracia woodward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell Sirois 
Rating:
4.0

It would be helpful to have somebody at the desk. My hitch was ready, but it took quite a while to get my key and paperwork so I could leave.

Russell Martin 
Rating:
5.0

Customer did not leave a comment.

Michael Green 
Rating:
4.0

Customer did not leave a comment.

Ruth Pease 
Rating:
5.0

Customer did not leave a comment.

THOMAS GLENN 
Rating:
5.0

From making an online reservation, to pick up, to return.. this was the easiest and most convenient experience. Such great customer service from friendly, helpful employees! Moving a bed from point A to point B was a breeze with the enclosed trailer. Easy to tow and maneuver. I would definitely recommend U-Haul. Note: They were the ones who put our hitch on our SUV in the first place.. great, professional job!

Linda Martenson 
Rating:
5.0

Great Do nothing

Shields Michael 
Rating:
5.0

Customer did not leave a comment.

rory ahearn 
Rating:
4.0

The truck was very clean both in the cab and in the storage box. Very convenient to pick up and drop off.

Thomas Fox 
Rating:
5.0

Staff at delivery location was helpful in working with me on delivery arrangements as I live in a pretty rural area. Transaction went smoothly and was without incident or problem. (Also of note: Staff at loading location was especially helpful and accommodating.)

Anne Lankenau 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Kovitch 
Rating:
5.0

Customer did not leave a comment.

sue leonard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Greene 
Rating:
5.0

Customer did not leave a comment.

Nicole Cobbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MCDERMOTT 
Rating:
5.0

Dan always goes above expectations, give him a raise and get him some help!!

Cliff Ancona 
Rating:
5.0

Customer did not leave a comment.

Nathan Garwood 
Rating:
2.0

The gentleman who checked me out told me that my truck was parked way over in a back lot. I went where he directed me, but there were no pickup trucks to be found. After wandering the whole lot for about 10 minutes, I came back and found it parked right in front of the building. The man came out and apologized, but I had already wasted my time walking all over the place. It would be nice if the employees knew where to direct customers to find their vehicles.

Andrew Davis 
Rating:
5.0

Customer did not leave a comment.

Christina Bailey 
Rating:
5.0

Customer did not leave a comment.

melissa rowe 
Rating:
5.0

Customer did not leave a comment.

Neil Meader 
Rating:
5.0

Customer did not leave a comment.

DIANNE WEBB 
Rating:
5.0

Customer did not leave a comment.

maria grill 
Rating:
4.0

No dolly provided. Clearly, I should’ve looked in the back before I took the truck. Luckily somebody at the pick up where I was moving from. A neighbor was able to provide a dolly for me.. that was very fortunate, as the move would’ve been almost impossible without one.

David Savage 
Rating:
5.0

Efficient

KEVIN COLE 
Rating:
5.0

Customer did not leave a comment.

Michael Josephs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig DIETZ 
Rating:
5.0

Customer did not leave a comment.

Rosemaary Ostergren 
Rating:
5.0

You do not need to change a thing at this location. The manager, I wish I remember his name, did an excellent job I live almost an hour from this location, but would consider any future rentals to come out of this location because of the excellent care they took of me.

Jeffrey Desrosiers 
Rating:
5.0

Customer did not leave a comment.

Peter McCann 
Rating:
5.0

The facility was super clean, modern, secure, and a pleasure to visit.

Linda Williams  |  Overall Experience 
Rating:
5.0

Great people and location!

Maynard Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald Townsend  |  Overall Experience 
Rating:
5.0

.

Nicholas Rioux  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

STACEY LEE FIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICAH GRIMES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sonya Morrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeanne guilbault  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Scott  |  Online Move In 
Rating:
4.0

Lack of staff meant an inordinate amount of time waiting. But once staff helped they were knowledgeable and apologetic about our long wait.

Cheryl` Page  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANN SPENCER  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Dawn Olges  |  First Impressions 
Rating:
1.0

It was the con of offering one month free rent then charging me for one way travel plus not reimbursed for days not used.

Nancy McGrath  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cynthia Levesque  |  Overall Experience 
Rating:
5.0

very nice staff that was willing to answer questions.

Raul Saavedra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Foster  |  Overall Experience 
Rating:
5.0

Wonderful place and everyone is so kind and helpful. Thank you!!

Deborah Reale  |  Overall Experience 
Rating:
5.0

The staff was super kind and helpful. The process to get the unit and to vacate it was smooth. Overall, it was a positive experience I will repeat if I ever need a storage space again.

JOSEFINE GLAUDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Brittingham  |  Overall Experience 
Rating:
5.0

Love you guys

Christina Boyington  |  Overall Experience 
Rating:
4.0

The only thing I can say is that when we had those severe heat and humidity for a couple weeks it caused my furniture to sweat and it created white mold all over it. Staff was amazing and helpful and the units were extremely clean. Thank you!

Don Hilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Plyman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herbert Boerstling  |  First Impressions 
Rating:
5.0

Professional and personal!

kathy bedarel  |  First Impressions 
Rating:
5.0

The only things is maybe update the map of the building because my unit wasn’t on the map and I got lost several times trying to find it. But everything else was amazing.

Jesica Widner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Bush  |  Overall Experience 
Rating:
5.0

My only feedback is when I would be in my unit the motion lights didn’t stay on for too long. I’d have to head back out and wave my arms. Other than that a great experience!

brittany kenyon  |  Overall Experience 
Rating:
5.0

Very happy with the service

Dougles curtis  |  First Impressions 
Rating:
5.0

Derrick was very helpful, efficient and straightforward.

Kira Patterson  |  Overall Experience 
Rating:
5.0

THIS IS BY FAR THE NICEST U HAUL I HAVE USED. CLEAN EXTREMELY KIND STAFF & LOTS OF ROOM TO PARK INCLUDING LOADING INSIDE. THANK YOU JANET

janet cooley  |  Overall Experience 
Rating:
5.0

Super clean and safe facility and truest awesome customer service!

SALLY JOHNSTONE  |  Online Move In 
Rating:
5.0

The lady helping us was extremely helpful

Steve Goodall  |  First Impressions 
Rating:
5.0

All efforts were very much appreciated at this Arrow Hart office in Brunswick Maine. Thank you.

Valerie Upham  |  Overall Experience 
Rating:
3.0

I haven't stored yet so I will have to com back to this question

Nova Neptune  |  Online Move In 
Rating:
5.0

Great facility!

Ray Vercoe  |  Overall Experience 
Rating:
4.0

The brakes weren’t the best for sure and the tranny was sluggish when it was loaded.

Lorena Rithman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrew hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Grimes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Sandefur  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph DiGilio  |  Overall Experience 
Rating:
2.0

I made a reservation for May 1, 2023. I checked in on May 2 and learned that I had no reservation. Someone who change my reservation to April 30, so it was canceled before I even got there. There were no units available in the climate control area so I had to except an old truck body out in the yard to store my belongings and I am not very happy having been a previous customer. The manager Dan is overworked and understaffed, but tries very hard to keep the place afloat.

Dennis Taylor  |  First Impressions 
Rating:
5.0

This facility and it’s personal check all the boxes: clean, secure, and accessible. Much appreciated.

Neal Poston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lolita Kenney  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trevor Neptune-benner  |  Overall Experience 
Rating:
5.0

Over a 3-year period occupied 4 locations within the building and one outside. Found counter people very friendly and helpful, offering assistance when needed. Very satisfied with service in what could have been a challenging experience.

MARY ANN NAHF  |  Overall Experience 
Rating:
5.0

Very clean and well managed facility.

ELAINE PERRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Autumn Johnson  |  First Impressions 
Rating:
5.0

Dan was very helpful he made a difficult situation much less stressful than it could have been.

Julia Hughes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIA BONARRIGO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Konitzky  |  Overall Experience 
Rating:
5.0

Very helpful employees and super easy processes

rusty pearson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Foster  |  Overall Experience 
Rating:
5.0

Everything was great and moving out was so easy as well.

Sage Neff  |  Overall Experience 
Rating:
5.0

I highly recommend this facility for storage needs or rentals. Very convenient when moving in/out.

Julie Gilliam  |  Overall Experience 
Rating:
5.0

Excellent experience. Nice facility. Well run. Thank you. I highly recommend this facility.- C T - Harpswell

Christopher Tupper  |  Overall Experience 
Rating:
5.0

A wonderful moving and storage experience, thank you to the owners and staff for their hard work and expertise

Sarah Douglas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teanna Pittman  |  Overall Experience 
Rating:
5.0

Daniel was amazing and very thorough!

Stacey Chenevert  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vance Horne  |  Overall Experience 
Rating:
2.0

The rental truck, that I rented to move my belongings to the storage unit and to my new apartment was horrendous. It seemed very unreliable. I had to turn the vehicle on and off several times

Austyn Chaney  |  First Impressions 
Rating:
5.0

As a former U-Haul employee, and sister to a current employee of 40+ yrs, it's nice to see that some quality and pride can remain in an ever challenging society/world. Mary Hynes

Mary Hynes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan Martins  |  Overall Experience 
Rating:
5.0

My daughter rented a storage locker during her time at college. We were very happy with the facilities. They were secure, well lighted and safe. Additionally, she had the ability to access them at her convenience through automated methods which was terrific. The facility also provided ample carts to help move belongings and wide car bays so that you could load and unload your vehicle inside and in a safe location protected from any weather. I would definitely recommend this facility!

Karen Pallotta  |  Overall Experience 
Rating:
3.0

Expensive rate hikes every 5 months.l antiquated payment system

Justin Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee Caesar  |  Overall Experience 
Rating:
5.0

Excellent facility, and every single person that works there could teach classes in customer service. They were all polite, professional, friendly and helpful all the time. Thank you!

Jacqueline Hodgdon  |  Overall Experience 
Rating:
5.0

Best U-Haul facility I have ever used. Thanks for your help.

Richard Marshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline/George Charest  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neal Poston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick McGovern  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don Hilton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PEDRO GODINEZ  |  Overall Experience 
Rating:
5.0

The staff is always helpful and friendly! I highly recommend this facility for any storage or rental needs, never encountered any problems nor safety concerns!

Janine Anker  |  Overall Experience 
Rating:
5.0

Just what we needed.

Daniel King  |  Overall Experience 
Rating:
2.0

The man in the store was very helpful. They were not aware that the unit I rented was available online yet as they were just creating these spaces. There was no way for me to find it myself as it was not on the map of storage units. It took a very long time to figure out and made me very late. Fortunately the store was open but I had to wait in a long line twice.

WAYNE JOHNSON  |  Online Move In 
Rating:
4.0

Unfortunately, all of the positive aspects of the storage facility, as indicated above, were utterly sullied by the appalling service I received through contacts with the Arizona office. The staff at the storage unit were helpful and professional. I truly wish that their demeanor, accessibility, and positive approach was endemic throughout the entire company. Honestly, the U Haul company on a corporate level needs to step up their game in both communication and customer service, both of which are severely lacking.

Mj Dougherty  |  First Impressions 
Rating:
5.0

Staff memeber was considerate and explained everything well. Good staff.

JONATHAN GILES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Simpson  |  First Impressions 
Rating:
5.0

Best U-Haul office I've ever been to

Jessica Hudson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda Shorey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Levesque  |  Online Move In 
Rating:
5.0

The staff were very friendly and provided excellent customer service. The staff made the experience easy and convenient. I would definitely recommend them to anyone else who is planning to move into the area.

David Otto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Marrero  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emma Wallace  |  Overall Experience 
Rating:
5.0

Customer service was excellent. Ryan, Justin, and the rest of the crew were awesome! Facilty is amazingly clean. Definitely would recommend to a friend.

Christopher Timm  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lane Laboda  |  Overall Experience 
Rating:
5.0

English please8

Robert MACARTHUR  |  First Impressions 
Rating:
5.0

NICE PROFESSIONAL ATTENDENT-EXTREMELY CLEAN-GOOD PARKING-WELL MAINTAINED.

janet cooley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Holman  |  Overall Experience 
Rating:
1.0

I moved out last month and they CHARGED ME ANYWAYS AND WONT RETUEN MY MONEY I'm about to report uhaul to my bank for fraud Please help me!!

Daniel Dale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy Meredith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kirstie Malkoch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan black  |  Overall Experience 
Rating:
4.0

The only issue I had was I was not told the dimensions of my storage unit moving in. We struggled to fit a 10ft truck into a 5x5 unit. And had to resort to another storage solution.

Benjamin Hernandez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Timothy Weeks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Pelletier  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jenifer Roberts-Powers  |  First Impressions 
Rating:
5.0

We were very happy with our time at Arrow Hart and glad to recommend them to anyone who is looking for a competent, clean and friendly storage facility.

Ellen Labbe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gage Styron  |  Online Move In 
Rating:
5.0

The facility was very clean, well maintained and the staff friendly and professional. The truck that I rented was in excellent condition and well maintained.

STEVEN DUSTIN  |  Overall Experience 
Rating:
1.0

It was a great experience until I cleaned out my unit. My monthly contract bills from the 10th of each month. Yesterday (the 20th) I emptied out my unit because I know there is rather long waiting list for these at this time. When I went to front desk the employee asked me how he could help me. I explained I was there to close out my unit and he exclaimed “great we have a long waiting list for these!” I asked if the unit would be prorated since I was turning it in 20 days early and I know that within a day it will be filled again by another Pain customer. He stated that if it had been within seven days of my payment instead of 10 they would’ve prorated me. I asked him if I was indeed correct that my payment was due on the 10th of every month and he confirmed that. So to clarify I turned in my unit 20 days early and have paid in full for that unit. However it will be rented out to someone else who is paying in full with overlapping payments. I am extremely disappointed in that this is the company’s policy and that a shrug is how this is handled at the store level. It is certainly a lesson learned and a story to be told to all friends and family considering storage options. There are many other local alternatives in our area.

Kevin Bruning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Samuels  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jeremy yenko  |  Overall Experience 
Rating:
5.0

very clean and well maintained facility

James Schmidt  |  First Impressions 
Rating:
5.0

I was at this facility for almost 3 years. Everyone is courteous and have good "I Can Do" attitudes. I was able to go through 50 year's of accumulation! It's all gone now and I was able to end my monthly fee. Thanks again.

kathleen cyr  |  Overall Experience 
Rating:
5.0

The staff is super friendly and helpful. The facility is very clean and easy to navigate. The security features give me peace of mind that my storage will be safe.

Diana Poole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosalie Deri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Britni Baker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jason Funderburke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellen Labbe  |  First Impressions 
Rating:
5.0

Clean inside and out. Professional quick service. The best storage unit I’ve ever used!

Charles Limoggio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalie Deri  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jayda Murray  |  First Impressions 
Rating:
5.0

Nice staff and Facility

Michael Labarge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Morales  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan White  |  Overall Experience 
Rating:
3.0

The only thing is when we got all our items out of the unit, I went to the front, told them the unit was empty and cleaned out. That was on December 3rd, 2021. A worker was going to go and check it out, I ask if I should stay, I was told I didn’t have to that the unit will be looked at and a email sent to me stating everything looked good. I didn’t get a email, and they called on Dec. 14th stating that they didn’t know we moved out. So someone didn’t do their job that day, 3rd of December.

Jana Falkler  |  Overall Experience 
Rating:
5.0

Very. Convenient

KEVIN AINSWORTH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACK MAZZOTTI  |  Overall Experience 
Rating:
5.0

This U-Haul facility is excellent. I would highly recommend it.

Jack Hudson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherina Littlefield  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ronald Paradis  |  First Impressions 
Rating:
5.0

Staff very helpful and took time to explain everything well.

Ray Vercoe  |  First Impressions 
Rating:
5.0

Top Notch! Glad we found you!!

WILLIAM MENZ  |  Overall Experience 
Rating:
4.0

Had issues with non renters gaining access after hours by trying to pull into 'garage' area, also, someone had been accessing my storages when I was not there, and guy with uhaul shirt went into a different unit one visit, he set off alarm and he shut and locked the door and boogied down hallway (not sure if just posing as employee?)-which does not give security a high rating. Employees were very helpful and accommodating though, which I do appreciate, and areas well maintained. Thank you for helping me through a rough time.

Bedorah Marble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James McDaniel  |  Overall Experience 
Rating:
5.0

Glad I was able to get a tour from a staff member when I arrived to utilize my unit. The facility is confusing and maze-like but very clean and feels safe to go to. The employees were wonderful and very helpful as well as polite.

Anna Lozano  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mohamed ABUKAR  |  First Impressions 
Rating:
4.0

Under staffed.

Sorale Black  |  First Impressions 
Rating:
5.0

Justin was very helpful and informative much appreciated thank you guys

JUSTIN ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Welliver  |  First Impressions 
Rating:
5.0

THE ONE THAT HELPED ME WAS VERY HELPFUL AND FRIENDLY!

tina colby  |  First Impressions 
Rating:
5.0

Daniel and his staff were always courteous, helpful, and thorough during my 10-month rental period. Will recommend his facility to anyone asking about storage capability!

David Feindel  |  Overall Experience 
Rating:
4.0

You need to get an IT person to clear up problems with the program. It makes you think storage is available and it is not. Your staff is great but without proper equipment they are going to get bad things said about the company. They realy helped me with my dilemma.h

Lorraine Sheffield  |  First Impressions 
Rating:
1.0

My reservation did not actually hold a storage unit or a truck. I understand this is a issue with the national uhaul system but the staff was not helpful in resolving this issue, causing hours long delays in my moving day plus extra expense. The facility bathroom was disgusting and I did not have access to the building or my unit and this was not resolved until after the office closed for the day. I reported the issue to upper management of the company and it was only then that anything changed. You can do better!

Sarah Tatlock  |  First Impressions 
Rating:
5.0

Lighting in the units themselves was an issue but generally goid experience

Susan Brew  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Mccartney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Goad  |  Overall Experience 
Rating:
4.0

This store has become more busy since it first opened....so sometimes during the day, customer parking for someone visiting the office can be an issue....just something you may want to address in the near future.

Reilley Toler  |  Overall Experience 
Rating:
4.0

Great, except website to pay monthly bill was terrible. Most of the time, I couldn't connect to do it, so had long waits on hold to pay bill. Very frustrating.

Steve Durham  |  Overall Experience 
Rating:
5.0

Excellent, clean facility with easy access for unloading and loading items. I needed storage for a short period and these storage units were well located and suited my needs perfectly.

Annette Dietrich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Blaauboer  |  First Impressions 
Rating:
5.0

Thank you!

Auyon Mukharji  |  Overall Experience 
Rating:
5.0

My son is in the Navy and we needed to get his motorcycle. Your staff was very helpful.

Jose and Anna Lozano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Pan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucas Hamilton  |  First Impressions 
Rating:
5.0

Excellent staff and very accommodating to our changing storage and moving needs. Highly recommended!

chet vandellen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa Diserio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Chavoustie  |  First Impressions 
Rating:
5.0

Really impressive facility. Very helpful

Matthew Nolet  |  First Impressions 
Rating:
5.0

Manager was very helpful Explaining access

Christopher Tupper  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian Darr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colin Mack  |  First Impressions 
Rating:
3.0

We left our 2 10x10s 3 weeks early and were told no chance of an early out payback. This was very disappointing. Make rules that benefit your customers and you'll get more business.

gary mortenson  |  Overall Experience 
Rating:
5.0

Clean and convenient to access

Adam McComas  |  First Impressions 
Rating:
5.0

Staff was always happy to help and answer questions about storage and renting vans

Christopher Beck  |  Overall Experience 
Rating:
4.0

Except for when they mistakenly locked my unit, all went well.

George Koutrokois  |  Overall Experience 
Rating:
5.0

Efficient exchange. Helpful employees.

Charles Rothston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Goad  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIMBERLI LOVELL   |  First Impressions 
Rating:
5.0

Very clean, secure, and well-lit facility. Especially like the drive-in loading and unloading area.

Bradford Standley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIVIAN HRABAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENDAHL WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Promise Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca A Goff  |  Online Move In 
Rating:
5.0

Staff were very helpful in answering my questions during the move-in process, and the free carts were fantastic!

Alyssa Gillespie  |  Online Move In 
Rating:
5.0

The young lady that helped us with move in paperwork was amazing. Glad we decided to utilize this facility.

DANA LORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane Sours  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katie Schumacher  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nancy Sirois  |  First Impressions 
Rating:
5.0

Thank you

Alyce Grayson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberly Sprague  |  First Impressions 
Rating:
5.0

I always had a polite greeting with everyone that works there and never had any problems with the storage/equipment rentals! Ty

Michael Demers  |  Overall Experience 
Rating:
5.0

Always available for my questions

Phil Laurendeau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lara Chick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian Cahill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Heidi Roggenbauer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jean devitto  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Hyde  |  First Impressions 
Rating:
5.0

The general manager was very pleasant and very helpful

KATHERINE IRAZZARY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin Gard  |  Overall Experience 
Rating:
4.0

A+ for the facility, but would rather less technology to be able to provide better rates.

Stacey Field  |  Overall Experience 
Rating:
5.0

I've used U Haul many times for my moving as well as storage. Over the years I've always satisfied.

Michael Korsko  |  Overall Experience 
Rating:
5.0

Customer service at this location is excellent! Derrick and Dawn were both very helpful. The facility itself is really nice. Very clean and in great condition. The ability to load and unload indoors is a big plus. We moved in during a snowstorm. Overall, a very good experience.

Mary Waring  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Lord  |  Overall Experience 
Rating:
5.0

This was an excellent experience for the year that we had this unit. Would highly recommend because of the facility and the people who worked there.

Jennifer Simpson  |  Overall Experience 
Rating:
5.0

My move in date was 12/31/2020 not 12/19/2020

Phil Laurendeau  |  First Impressions 
Rating:
5.0

Excellent, well run facility. All the staff are well trained and customer friendly. All areas are clean, well lit and secure. The indoor area to park and unload is excellent. I would highly recommend this facility to anyone needing storage.

Mike Samson  |  Overall Experience 
Rating:
5.0

Derrick in Brunswick was very helpful and accommodating. The indoor unload was a blessing during the storm. The facility is so clean and well kept! It was great.

Mary Waring  |  First Impressions 
Rating:
5.0

Very clean facility and always available, convenient location and felt very safe. And my belongs were kept safe and in excellent condition after three years if storage! Thx

Tyra Parker  |  Overall Experience 
Rating:
5.0

If I need to store anything again, I won't think twice about returning to the Cressey Road facility.

Chris Havenstein  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff!

Donald Kimball  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

everet dula  |  Overall Experience 
Rating:
4.0

Helpful staff, but person helping me did not know if you pay for a year storage up front, the 13th month is free. His older co worker did. They also need new credit card scanners, as they did not function properly.

Jason Kemp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Helfrich  |  Overall Experience 
Rating:
5.0

Very impressed!

Mary Rich  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elaine Whelan  |  Overall Experience 
Rating:
5.0

The space is amazing. Thank you.

Brett Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan Montgomery  |  First Impressions 
Rating:
5.0

I'm so glad I found this specific storage facility. It is immaculately clean and very secure. I felt comfortable storing my treasured belongings here. Due to the pandemic my move was delayed and I had to store everything for an entire year. When I was finally able to move, all my things were in the same condition as when they were packed away a year ago. My appreciation to the owner for such a clean and well maintained facility. The entire grounds and the store/office are also immaculate. I would highly recommend this specific U-Haul facility.

Lorraine Gray  |  Overall Experience 
Rating:
5.0

Great experience overall thank you soooo much

Brittney Scales  |  Overall Experience 
Rating:
5.0

Dan and his staff were very friendly, helpful and accommodating. We’ve used this location for storage and truck rentals over the past few years, always a pleasant experience.

SARAH HABERSKI  |  Overall Experience 
Rating:
5.0

Great management. Very friendly and helpful. Everything from truck rental to storage unit was flawless and convenient. Will use again.

Eli Rubin  |  Overall Experience 
Rating:
4.0

It would have earned 5 stars if the place was properly staffed. A crew of dedicated, overworked people was evident. A beautiful facility that deserves better staffing!

Dennis Taylor  |  First Impressions 
Rating:
5.0

to expensive

dillon whitney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

T. BARIDI NKOKHELI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK WEBB  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elaine Whelan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin Colson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kirsten lewis  |  Overall Experience 
Rating:
5.0

Very clean and courteous workers

gordon hersom  |  First Impressions 
Rating:
2.0

The worst loading/unloading operation I've ever seen - we had to wait more than 30 minutes for one of only 2 spaces to unload. The entry systems where you swipe a card is confusing and we set off the alarm. I'd not recommend nor use this place again. Very few carts were available to push our furniture the long way to our storage cage either. A very bad experience.

bruce gagnon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arnold Lundquist  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Thibeault  |  Online Move In 
Rating:
5.0

Whomever helped me, I think his name was Erik, he was younger probably 20 and was extremely professional, helpful and knowledgable. If I was his boss I would pay him more. He walked us through all your covid precautions and laied down all the ground rules for the storage facility

dillon whitney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Havenstein  |  First Impressions 
Rating:
5.0

Daniel Fenohr is the most attentive storage manager I’ve encountered. Totally responsive and a straight talking good person. His facilities are well attended to and he is exceedingly responsive. The staff I interacted with were very helpful. I felt well taken care of and had a full understanding of policies and what I was committing myself to. Would use them again.

Robert Massengale  |  Overall Experience 
Rating:
5.0

We had our sons college belongings in storage at this facility for over a year and Ray and his staff could not be more helpful, knowledgeable, friendly and overall amazing people to deal with. I would not hesitate to recommend this facility to every and any family at Bowdoin College that needs a place to store their belongings,

Lisa Iznaga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Granville Finneran  |  Overall Experience 
Rating:
5.0

Great job keep up the good work!

Monika Guziewicz  |  Overall Experience 
Rating:
5.0

Daniel Fenobr was very helpful and friendly

Mark West  |  First Impressions 
Rating:
5.0

Had rodent feces in the bottom of my unit. I’m happy I had mainly totes. Very gross! Overall the units are clean and well maintained.

Kristen McPhail  |  Overall Experience 
Rating:
5.0

Smooth, efficient, helpful, clean. Good security. Carts are handy & work well. Unit is easy to access.

Kirsten Boese  |  Online Move In 
Rating:
5.0

Excellent facility for all your storage and moving needs. Great courteous staff. Generous pricing. From truck rentals, to climate controlled storage and now utilizing their U-Box for our move south.

jeffrey welsh  |  Overall Experience 
Rating:
5.0

Dan and Justin’s customer service went above and beyond what was expected.

Daniel Sites  |  Overall Experience 
Rating:
5.0

The management was very helpful when I got there and helped explain the whole process but the original woman who took the reservation didnt even know there was no electricity in the unit. She must not

susan black  |  First Impressions 
Rating:
5.0

Highly secure & very clean. Staff was friendly & professional. Climate control makes a big difference. Appreciated the on-site restrooms & the freebies dropoff spot. Thanks!

Carole Doughty  |  Overall Experience 
Rating:
5.0

It was clean staff was all way helpful and 24 hour access and good prices

AnnMarie Flaherty  |  Overall Experience 
Rating:
5.0

Thank u so very much for your help, Dan! I'm so very appreciative.

Jon Hynes  |  First Impressions 
Rating:
5.0

Happy

Diana Lapp  |  Overall Experience 
Rating:
4.0

It was not to expensive. U-Haul met our needs perfectly. The notice letters were a bit much.

Lisa Green  |  Overall Experience 
Rating:
5.0

I have used your facility a number of times and have been satisfied every dingle time thank you UHaul for being the best

David Jarmuzek  |  Overall Experience 
Rating:
5.0

Great place and helpful people

Bethany Cole  |  First Impressions 
Rating:
5.0

served my needs very well. staff were professional and friendly. excellent facility.

ANN SPENCER  |  Overall Experience 
Rating:
5.0

Top shelf,great place,accessible and highly recommended

Patrick Foley  |  Overall Experience 
Rating:
1.0

AWFUL!. That manager Daniel of yours is a creep. He personally contacted and threatened myself and father and added unnecessary charges to my account. He then tried to deny my access after payment.

julianna siagel  |  Overall Experience 
Rating:
5.0

Communication and notifications were helpful and the facility was great! Staff was very professional and friendly.

Paige Teel  |  Overall Experience 
Rating:
5.0

Uhaul is a professionally run and clean and safe facility.I would recommend it to everyone.

THOMAS ONEIL  |  Overall Experience 
Rating:
5.0

This is a clean facility that is safe and secure with 24 hour access. I would recommend it to others.

Karen Pallotta  |  Overall Experience 
Rating:
5.0

Super helpful staff and easy move in and out!

Albert Mauro  |  Overall Experience 
Rating:
4.0

The safety protocols to enter the building are excellent. But, several isles had lights that wouldn't turn on until halfway through the isle leaving a person in a dark situation. That feels unsafe.

THERESA DIBIASE  |  Overall Experience 
Rating:
5.0

Daniel and Justin were fantastic to work with. They are very thorough and helpful in every capacity we needed. We rented a truck and a storage unit. Super easy. Great customer service.

Billie Jo Wallace  |  Overall Experience 
Rating:
5.0

Excellent

John Kontor  |  Overall Experience 
Rating:
5.0

Flexible, easy to access, easy to increase/decrease size as needed. Reasonable cost. Perfect for what I needed.

Brendan Crowe  |  Overall Experience 
Rating:
5.0

Tetris king Dan is wonderful and patient at helping with maximizing your space. Every time We’ve rented a truck the process is easy. Justin was also great. Always a good experience.

Juliette Brandt  |  Overall Experience 
Rating:
5.0

Nice clean facilities. Very helpful and friendly staff. A great experience.

Tristram Taylor  |  First Impressions 
Rating:
5.0

Easy ride cross country nice truck just glad I got to Maine

julia jones  |  First Impressions 
Rating:
5.0

"excellent" -like the stars say

Robert stewart  |  First Impressions 
Rating:
5.0

This facility is absolutely amazing. Well run and super clean.

Brett Johnson  |  First Impressions 
Rating:
5.0

Great service, everyone was friendly and helpful, beautiful facility.

Joseph Helfrich  |  First Impressions 
Rating:
5.0

Very pleased with cleanliness and ease of use.

Mark West  |  Overall Experience 
Rating:
5.0

Great location! I would definitely use them again.

Sarah Robbins  |  Overall Experience 
Rating:
5.0

The young gentleman working the counter was very nice and helpful.

Jeffrey DiBartolomeo  |  First Impressions 
Rating:
5.0

Our experience at the Brunswick facility was the best U-Haul experience we have ever had by far. In addition to the well maintained facility, the staff went out of their way to be helpful and friendly

robert jennings  |  Overall Experience 
Rating:
5.0

Very clean and heated storage. Friendly, helpful staff.

Brendan Crowe  |  First Impressions 
Rating:
5.0

Hardworking staff took the time to make sure that my storage needs were met. I would not hesitate to use their services again.

Richard Hines  |  Overall Experience 
Rating:
5.0

I found everything easy to deal with and the lady I talked to was very nice.

Cindy Giordano  |  Overall Experience 
Rating:
5.0

Justin was professional in all aspects. Hopefully he is a valued and rewarded employee.

Dennis Taylor  |  First Impressions 
Rating:
5.0

Staff was courteous to patron with disabilities.Took time from their duties to assist when needed.Recommend them as your source of moving needs. Great outfit.Knowledeable staff & management.

Robert Chase  |  Overall Experience 
Rating:
5.0

Always friendly, helpful. Our stored belongings were well taken care of! Thanks!

Marcella Estes  |  Overall Experience 
Rating:
5.0

I did not use this facility for storage. I had a U-Haul pod shipped here from CA. The staff at this facility was extremely helpful and prompt in their delivery of the pod to my home. Highly recommened

karen andrus  |  Overall Experience 
Rating:
5.0

Great experience all around

John Kim  |  Overall Experience 
Rating:
5.0

Did not visit the Brunswick facilities though our U-Boxes did. In getting the final delivery, the staff was friendly and helpful. Hat tip to UHaul of Bangor who did delivered the last leg.

Jerry Diaz  |  Overall Experience 
Rating:
3.0

We did have a few problems...we got overcharged twice for our UBox storage. But, refunds were issued promptly. We loved the driver who delivered our boxes to our house, Val. She was great!

lori powell  |  Overall Experience 
Rating:
5.0

Clean,friendly, convenient.

Michael Taillon  |  Overall Experience 
Rating:
5.0

Special thanks to Dan for making the procedure so easy! He has great patience, and is an asset to U-Haul with his "can do" attitude. Thank you again, and I will tell my friends how easy it was. KMCyr

kathleen cyr  |  First Impressions 
Rating:
5.0

Very nice facility.

Linda Johnston  |  Overall Experience 
Rating:
1.0

Box was supposed to be delivered on the 15th. Didnt get until the afternoon of the 16th.Poor customer service. Spent the 1st night in my house with nothing due to box not being here!!!!!!

Tammy Woodcock  |  Overall Experience 
Rating:
5.0

All Good

Michael Landsburg  |  Overall Experience 
Rating:
1.0

The worst! And they hold your items illegally if they don’t want to do their jobs!

Merridith Larsen  |  Overall Experience 
Rating:
5.0

Great and helpful staff. Thanks so much!

Marie Flowers  |  Overall Experience 
Rating:
5.0

Val was wonderful to work with. The storage box was delivered on good time and the contents of the box we're in mostly the same position from when I had packed it.

Rosalie Gordan  |  Overall Experience 
Rating:
5.0

Great experience all around. Convenient inside bay for loading and unloading. Great access at any time.

Paula Robinson  |  Overall Experience 
Rating:
5.0

Daniel Fenohr, the manager, was very helpful and personable. The facility was clean. Really appreciate the ability to pull in under cover and load and unload out of the weather. Also the bathroom, etc

Steve Leveen  |  Overall Experience 
Rating:
5.0

Very easy and convenient, will definitely use this facility again. Helpful and knowledgeable staff as well.

Angela Clegg  |  Overall Experience 
Rating:
5.0

I had a great experience here and would definitely go back in the future.

Colin Glass  |  Overall Experience 
Rating:
5.0

Great new facility. Also liked the "drop off" area where you could leave/take unwanted items.

Emily Mathieu  |  Overall Experience 
Rating:
5.0

Everything went as scheduled for pickup in Alexandria, VA and deposited in Topsham, ME. The staff on both ends were very friendly and efficient and kept their promise on the long distant transfer.

Alfred Fick  |  Overall Experience 
Rating:
5.0

Everything was good and positive energy from everyone.

Michael Demers  |  Overall Experience 
Rating:
4.0

Staff was very kind and helpful,

Nicholas McCrea  |  Reservation 
Rating:
2.0

Insufficient staffing. Long wait till someone came to the front desk. Got no instructions re the use of access card. Consider giving new customers a plastic bag to hold all the paperwork,keys,etc.

walton wheeler  |  Reservation 
Rating:
5.0

Best and easiest move ever

DIANE JELLIS  |  Overall Experience 
Rating:
5.0

People who picked up and dropped off uboxes were great. Everything as promised. In the planning phase, clear information was hard to get. Very happy with service and outcome. Thanks

patty aidan  |  Overall Experience 
Rating:
5.0

Though we hadn't called ahead, upon arrival our Ubox was immediately made available to move out our items from the Ubox. Thank you!

Joel Knudsen  |  Overall Experience 
Rating:
3.0

There is only one person working with customers to either get a unit or rent a truck. Both times I have waited 30 plus minutes for them to be free. I have seen customers walk out both times.

natasha fingar  |  Overall Experience 
Rating:
2.0

Facility is nice. Staff is poor. They don't seem to know what they are doing and take an eternity to help you. They hardly answer the phone and don't have enough staff working to service everyone.

Joshua Hinton  |  Overall Experience 
Rating:
1.0

We’ve been incorrectly charged, had our delivery date missed, and experienced very poor customer service throughout the experience.

jessica thornell  |  Overall Experience 
Rating:
5.0

This was by far the best self storage facility I've ever used. Very convenient access to my storage and the staff was very friendly.

Ryan Ward  |  Overall Experience 
Rating:
5.0

I did not visit the facility. All the people, especially Val who did a great job delivering the U-Box, she has a fantastic attitude, were very helpful and friendly. No complaints.

glenn arnold  |  Overall Experience 
Rating:
5.0

I tried to reserve a storage unit in Hendersonville, TN. I asked the call center agent if he was in Hendersonville - 3 times - he lied and said he was. He then booked me a room in Brunswick, ME.

Jeff Fortunato  |  Reservation 
Rating:
5.0

All excellent

MICHAEL MCNALLY  |  Overall Experience 
Rating:
4.0

Need to complete second access, toward the back.

Timothy Lavan  |  Overall Experience 
Rating:
3.0

My move was 5 days ago and I'm still waiting for a conformation that's my U-Box was returned and my monthly storage fee has ended!! I was told by BOTH U haul in Brunswirck, that they would. NOT YET!

Eric Janvrin  |  Overall Experience 
Rating:
5.0

Dan went above and beyond to help me ! Thank you !

David Allison  |  Reservation 
Rating:
5.0

Dan was excellent -- a great resource. Thank you!

Melissa Barry  |  Overall Experience 
Rating:
5.0

Your folks delivered our Ubox ahead of schedule, which was greatly appreciated. The driver was communicative, skillful and timely. Well done!

keith Zakarin  |  Overall Experience 
Rating:
5.0

The manager named Danny is indispensable. Very few could do what he does and in the time that he does it. Long hours, always courteous even under stressful conditions. The guy is atop performer.

CHRIS MCMAHON  |  Overall Experience 
Rating:
5.0

My father passed away leaving a large amount of stuff in storage at the U-Haul facility. The staff was fast fast acting and very helpful. They helped me get through a very difficult time. thanks!

Victor Skorapa  |  Overall Experience 
Rating:
5.0

Val (Valerie), the delivery driver, was absolutely amazing.

robert perks  |  Overall Experience 
Rating:
2.0

Delivery dates not met. Communications too difficult, took 45 min on hold to get a person. Didn’t see facility but checked NO cuz the overall experience was bad

linda lowell  |  Overall Experience 
Rating:
5.0

No comment on facility since I did not need to visit. Phone conversations with staff concerning U-box delivery & pick up dates were courteous & helpful.

Stan Wakefeld  |  Overall Experience 
Rating:
5.0

My wife and I will not look anywhere else if we need storage again. The staff was great and so was the facility. We will most certainly recommend you folks to anyone we know who is in need of storage.

CHARLE JORDAN  |  Overall Experience 
Rating:
5.0

I do not wish to write anything

clint candler  |  Overall Experience 
No reviews have been submitted for this location.

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