Customer Reviews for U-Haul Moving & Storage of Ankeny

195 comentarios

221 SE Magazine Rd   Ankeny, IA 50021

(515) 965-4455

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(515) 965-4455

221 SE Magazine Rd
Ankeny, IA 50021

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

greg S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teagan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milena P. 
Clasificación:
5.0

Customer service was awesome. Fueron muy útiles y amables. Truck ran great also and had no problems!

Kody M. 
Clasificación:
5.0

Michele was very friendly and helpful

devin M. 
Clasificación:
5.0

Very easy check in & check out. The Mechelle was very friendly.

CONNIE M. 
Clasificación:
3.0

Work at being more knowledgeable and helpful with clear rental and return procedures.

Edward G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve E. 
Clasificación:
5.0

The staff was extremely helpful and courteous.

JENNIFER J. 
Clasificación:
4.0

El cliente no dejó un comentario.

randy P. 
Clasificación:
5.0

The people working there are fantastic! Would definitely rent from Magazine Rd again! ¡Gracias!

Anita M. 
Clasificación:
5.0

Awesome service! The employees were extremely helpful and friendly. I will definitely be back.

Jessica B. 
Clasificación:
5.0

Stock up with more supplies. I was looking for a mattress cover for a queen bed but couldn't find one at the store.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron A. 
Clasificación:
5.0

Thank you so much for helping me out. We will be doing business with you again.

Christopher R. 
Clasificación:
5.0

Manager Mechell (I believe) was on the lot Sunday June 19th, helping to check in the 6x12 trailer. Very courteous and professional.

Gene R. 
Clasificación:
5.0

Your staff was very pleasant and helpful. We would definitely recommend it to others. Gracias.

suzen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ragena M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria S. 
Clasificación:
5.0

Michelle from the front desk was absolutely incredible. She has been one of the best employees from any corporation whom I have ever worked with. She made the entire experience so much better than it could and was expected to be.

Marissa M. 
Clasificación:
5.0

Everything went very well! Quick check in and check out! Gracias

Jerry A. 
Clasificación:
5.0

The young lady working there is awesome. Very helpful!

John H. 
Clasificación:
4.0

x

Erik R. 
Clasificación:
5.0

Nothing.

Bonnie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

all good

CURTIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily F. 
Clasificación:
3.0

Just more friendly

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alvin O. 
Clasificación:
5.0

paved parking lot

Brian C. 
Clasificación:
1.0

I made a reservation a month in advance, but even still, the truck wasn't available and I had to pay an extra $220 in fuel because I couldn't change the date. I wan't been available to get a discount because of the change. I will tell people to avoid U-Haul because they don't honor reservations made weeks in advance.

Matthew G. 
Clasificación:
5.0

Ninguno

Casey L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kalyn J. 
Clasificación:
3.0

Tried to pay with my card online but you charged my boyfriend. I would suggest using the card the reservation was made with

Allen P. 
Clasificación:
3.0

My bill was for 72 hrs of use. I only needed the equipment for 24 hrs. I would have picked up the trailer a day earlier if I had known I was being charged for 3 days.

Susania E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley L. 
Clasificación:
3.0

Need more workers there. Just one poor lady working by herself.

Floyd P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Gage Y. 
Clasificación:
5.0

The gal with the redish hair. Younger. She needs a raise!! So friendly! Remembered me and asked how i was and how it was going w my move and injury. Knew her job well! I highly recommend working with her! She was awesome!!

Jodi F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles A. 
Clasificación:
3.0

I was scheduled to return the Uhaul truck at 6:30PM which meant I needed to do the online return process, but when I needed to take a picture of the fuel level and mileage the app and/or website would not allow me to take a photo on my phone so I could not complete the online return process.

Luke R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim B. 
Clasificación:
3.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan T. 
Clasificación:
5.0

Mechell Beacham did a very good job with getting my rental van. She went above and beyond by helping me when the location had just closed. She was working in the yard and trying to finish her day. She put her personal time on hold to take care of me. Outstanding service. She represents your company very well. Did I mention that Mechell Beacham is amazing at customer service?

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM L. 
Clasificación:
4.0

Inside of 6' x 12' box trailer needed to be swept out after we opened it up and before loading furniture. Outside of this issue service was very good!

Todd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HALEY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Pick up and drop folks were great. Trailer was new and pulled great from Iowa to Florida.

Kent L. 
Clasificación:
2.0

The trailer door did not operate well. The taillights were falling out of the back of the trailer. We had problems with the trailer in Sioux City, Iowa, and the Uhaul location just blamed my truck.

Lori S. 
Clasificación:
5.0

El cliente no dejó un comentario.

dawson L. 
Clasificación:
5.0

Staff should point out that I should inspect vehicle using online tools before leaving Uhaul lot. Other than that all was good. Staff was accomadating when needing to extend my rental.

David M. 
Clasificación:
5.0

This probably is a U-Haul corporate issue, but please stop making us repeat every question we already answered online. It takes too much time and when there are 5 people are in front of you in line… there goes 20 minutes of your rental time. Also I tried checking in the trailer when I was in the parking lot and the app is poorly designed. I do t have time to debug it for them to enable sharing my location. Although, I did figure it out and it still didn't work. After a long day of moving boxes I really didn't need to waste another 10 minutes of my day while exhausted.

Derek D. 
Clasificación:
5.0

Great customer service. Nice people to work with.

Tim F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaylor K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MarkD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel A. 
Clasificación:
5.0

Amanda you as awesome to work with. Thank you!

Andrea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia W. 
Clasificación:
3.0

Again, the UHaul check in process was awful. Ended up leaving my key in an open box because I couldn't get into the key drop box. The pick up/drop off via phone is a joke.

Kris J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore W. 
Clasificación:
4.0

Friendly staff even though one of the card readers was acting up.

Adam B. 
Clasificación:
4.0

Battery kept dying during the move. Couldn't turn the truck off because if we did it wouldn't start again.

Adrienne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
5.0

Web site was confusing and claimed no trail available. I called the location directly and got things taken care of.

Jim M. 
Clasificación:
4.0

Everything was good except the furniture dolly ordered was unavailable at the time of pick up. The woman I dealt with was excellent though with her customer service.

Scott V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick Jodene L. 
Clasificación:
5.0

The lady was so nice and offered to stay late because I was trying to get there before closing and it was pouring down rain. She was so nice she deserves a raise!!

Natasha W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

I didn't realize I should have reserved a trailer. They took care of my needs on the spot. I will reserve next time 

Jacque P. 
Clasificación:
5.0

They were fantastic Best U-Haul experience ever

DONALD V. 
Clasificación:
5.0

Staff was very friendly and knowledgeable. Got us quickly checked in and on the road, and returning the truck was even easier. ¡Gracias!

Casey S. 
Clasificación:
1.0

I started out with less than 3/8 tank of gas and have a receipt from that same hour on the same day from a gas station right across the street for $104.25. I was told by the clerk to return the truck with that same amount and I did so on April 28. I didn't see on the paperwork that I was expected to return the truck with a full tank of gas and I have a pending bill from U-Haul for $74.00 NOT HAPPY This was very deceitful and low class. I am glad that not all U-Haul sites are as crooked as this one. That attendant/clerk should be told about this and reprimanded so it does not happen to someone else to keep a great perspective of the nice job that U-Haul does. Thank you for this opportunity. Gerald Lobb

Gerald L. 
Clasificación:
5.0

Mechell and crew were AWESOME! They were extremely nice and accommodating. I'd recommend their facility to anyone.

TIMOTHY A. 
Clasificación:
5.0

The lady I dropped it off with was very helpful!

Matthew G. 
Clasificación:
5.0

Excellent, helpful & courteous personnel.

Garry W. 
Clasificación:
3.0

Told gas was full only had 3/8 of a tank. It was taken care of. Cables were wrap up around door wheels at top. Door wouldn't close. Called and mechanic came out but couldn't fix it. I disconnected cables and used it anyway. Told u-haul dealer in Independence Mo. and he said he would send it to the shop. He was very pleasant to work with. A little overlook and care would go along way in Ankeny.

dennis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean B. 
Clasificación:
5.0

Excellent service

Derek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean G. 
Clasificación:
5.0

Staff was great! No improvement needed.

CHRIS I. 
Clasificación:
5.0

All was good

Tim B. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

Volver
arriba