Customer Reviews for U-Haul Moving & Storage of Alton

676 comentarios

2851 Homer Adams Pkwy   Alton, IL 62002
(Next door to Schnucks)

(618) 208-0025

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(618) 208-0025

2851 Homer Adams Pkwy
Alton, IL 62002
(Next door to Schnucks)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN H. 
Clasificación:
5.0

The employees were so polite and helpful. I would recommend as well as use this location over and over again. The employees were very friendly and helpful.

SHALA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKISHA E. 
Clasificación:
4.0

Becky did a great job getting us on our way and checking us back in. Nice lication

Douglas L. 
Clasificación:
5.0

We had just traveled 12 hours moving states and were exhausted. I walked into the Uhaul facility and Amber made me feel right at home. She was energetic, chipper, and right to the point. I appreciated a friendly face after the long day! She took me on a tour of the facility, which I also appreciated because I would have been lost otherwise. She let me know all of the safety features about the storage units and what they do for upkeep. Thanks Amber!

Ashley K.  |  First Impressions 
Clasificación:
5.0

Amber was very helpful and very personable

TERRY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN M. 
Clasificación:
5.0

Abecky was super helpful and amazing!

MARK G. 
Clasificación:
5.0

The employees were very helpful and kind and the blonde woman (I can't remember her name) couldn't have been any nicer when I called and needed to extend my rental period and when she helped me upon vehicle return. Excellent service

NOEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PENNY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise J.  |  Overall Experience 
Clasificación:
5.0

Whole staff was great. Amber upon returning the truck was helpful and overall excellent. This location has great customer service, unlike the East Alton location which I would rate a 1 star

MICHAEL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
5.0

They made sure you had the right equipment f ou r the trip I could not have had a better experience.

DARRYL W. 
Clasificación:
5.0

Great job thank you

GLENNA L. 
Clasificación:
5.0

I was stated that truck gas was full when it was not full but 7/8 and truck bed was dirty and yet if I left it the way it was then I would have been charged a cleaning fee.

DAVID B. 
Clasificación:
5.0

Excellent customer service. Great communication between 2 separate locations, too. Really appreciate. I'll will be back!

Kathleen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve O. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

The staff was very friendly and helpful!

Angela R. 
Clasificación:
3.0

Reserve a cargo van I was quoted for $.69 per mile now that I look at my invoice him when I was billed it shows me that I was being built for $.79 per mile and then yesterday when I renew the contract Amber quality that I would be charged $.35 per mile That should be noted in document correctly

NICOLE E. 
Clasificación:
5.0

No improvements needed... I would like to thank Chris is was very nice and helpful, Love him

MARKITA S. 
Clasificación:
5.0

Amber was amazing!

JENNIFER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca J.  |  First Impressions 
Clasificación:
5.0

Amber was extremely helpful when picking up our Uhaul. Chris Rogers was thorough and efficient during the return. Customer service i called in the middle of the night was very nice and helpful, too!

Jacinda R. 
Clasificación:
5.0

Great customer service. Chris Rogers was an excellent help at Check-in!

Jacinda R. 
Clasificación:
5.0

EVERYONE I WAS IN CONTACT WITH WAS VERY HELPFUL AND KIND I WAS VERY SATISFIED

BRADLEY H. 
Clasificación:
5.0

I was impressed with the Customer service rendered by Amber & Christophe!! They were very helpful! I will definitely recommend and use U haul and U pack again!

JUDITH B. 
Clasificación:
5.0

There were a few damages when I picked up the van that had not been noticed and I felt the need to take extra pictures so I wasn't charged for the unseen damages.

ZACHARY S. 
Clasificación:
4.0

The truck was clean, but it smelled like a smoker had been using it.

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

martha W. 
Clasificación:
5.0

Salesman was so nice. Gave great info. I love yr system.

susan b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Soweta J. 
Clasificación:
5.0

Be less expensive!

JO V. 
Clasificación:
5.0

Don't understand why , standing right there , why I had to scan my own license front and back. ??? And for a motorcycle trailer , bottomed out and broke kickstand spring while loading on flat concrete street. ????

RANDY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleigha D. 
Clasificación:
5.0

Becky was informative and helpful. She is focused on customer satisfaction. She is a10 out of 10.

ROGER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorrent E. 
Clasificación:
5.0

I have zero recommendations. Becky was AMAZING! Highly professional and friendly. The world would run smoother with more Beckys running things. Highly satisfied customer 😁

Charles K. 
Clasificación:
5.0

I really don't have anything to say because everything nice and clean

Victoria H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOLAN B. 
Clasificación:
5.0

Clean. Great directions on finding units. Equipment to help load unit

Angela M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gus C. 
Clasificación:
5.0

Please give Amber and Becki the biggest raises! These ladies were AMAZING. The Spanish Lake, MO on Luther Rd. location somehow didn't a truck despite making the reservation weeks prior and let us know at 8:45AM when I was planning to move that day. Do not use Spanish Lake!! The Alton location, specifically Amber and Becki, saved the day!! I had movers coming to help at 10 AM and desperately needed a truck. My whole move was planned around leaving that day by 1PM. They called several locations and tried to figure out any solution and ended up getting me a truck right then and there. I was so, so thankful for them and they were the kindest and friendliest people. They were just amazing!! Need more hard workers and nice people like them!

JACINTO H. 
Clasificación:
4.0

Amber was very helpful. Thanks Amber

Dennis C. 
Clasificación:
5.0

Joey and the staff at our pickup location where top notch. Super friendly and new their job well. I look forward to renting from these guys again.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER S.  |  First Impressions 
Clasificación:
3.0

More then one person attending to customers on Saturday morning would have made my experience better. I had to wait for almost 15 minutes to get my truck checked out.

Kevin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathen U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brittany w.  |  Overall Experience 
Clasificación:
5.0

I could hope for a closer location. It was a twenty mile drive one way to this location. I am still very happy with the great service and help from your staff. Your rental rates were really reasonable so thank you and if I need your services I will be a repeat customer.

Alva T. 
Clasificación:
5.0

The person who assisted us was friendly and engaging

Cheri H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa R. 
Clasificación:
5.0

Storage easy to use and clean the climate controlled area is outstanding

Alice S.  |  First Impressions 
Clasificación:
5.0

Becky came in from outside to meet us at the desk and was extremely capable in completing our paperwork and getting us on our way. Keep doing what you are doing.

Gus C. 
Clasificación:
5.0

Nothing because everything was great!

DANIELLE C. 
Clasificación:
4.0

Make sure all your employees have nice personality is like the two employees that I encountered on my visit. And that to me speaks volumes! I did not feel like an imposition, and for that reason, that will be the first place that I would visit for any rental needs of the future.

Gary G. 
Clasificación:
5.0

You've heard the saying "if it aint broken don't fix it. Job well done. Thank you.

Connie S. 
Clasificación:
5.0

The woman that helped us was very patient and friendly!

Shirron I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M.  |  First Impressions 
Clasificación:
5.0

Amber and Becky were excellent! They make a great team and were very helpful. They rock!!!

JONATHAN L. 
Clasificación:
5.0

Super clean facility, well lit in the climate controlled building. Loved having the carts to use for move in as well as the option to unload under cover. People were extremely friendly, helpful and patient. Overall this is an outstanding facility and this UHaul facility was generally better than the Lifestorage unit I had previously rented in MO for a number of reasons.

Robyn B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsie S.  |  First Impressions 
Clasificación:
5.0

Excellent service!

Kimala B. 
Clasificación:
5.0

Any time I've needed a truck the staff is always friendly and quick.

BRANDON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

byron j.  |  First Impressions 
Clasificación:
5.0

American was and always great to work with

CHRISTOPHER B. 
Clasificación:
5.0

Excellent customer service. They even helped move some heavy furniture into the storage building I am renting from Uhaul.

Melissa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

suzan T. 
Clasificación:
5.0

The Alton store is doing an awesome job!!! No need for improvement. Again Amber was very helpful.

STEVEN M. 
Clasificación:
5.0

Excellent customer service

Nolan B. 
Clasificación:
5.0

Customer service agent was absolutely wonderful! Very knowledgeable and helpful in the process! 10/10!!!

Christopher R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia L. 
Clasificación:
5.0

Amber was and is completely AMAZING.!! Her customer service is above and beyond.!!

Agrin O. 
Clasificación:
5.0

Joey, the owner, is absolutely the best to work with. You should have a manager like him at all locations.

David D. 
Clasificación:
5.0

Amber and Becki were amazing helping us with all our questions. Thanks again!!

Jason K.  |  First Impressions 
Clasificación:
5.0

Move my things for me!!!! lol Amber rented me a truck and she was great. She made things clear for me to understand and she had great service skills as well. I got a storage unit also and that was easy too! thanks.

Mindy S. 
Clasificación:
5.0

Amber is a wonderful associate and is very helpful!

SCOTT M. 
Clasificación:
5.0

Great customer service.

Steven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mathew C. 
Clasificación:
5.0

Already a great place. I have no complaints , or anything I see to improve. Very clean, could smell that ie everything's sanitized. Made it very comfortable considering we're still somewhat l in this pandemic

Adriea J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Remonia W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACY A. 
Clasificación:
5.0

I received first class service at this location. Both Becky and Chris did a great job. Becky was courteous and professional.

Thomas S. 
Clasificación:
5.0

The Alton location is probably the best U-Haul I have ever been to.

Jack K. 
Clasificación:
5.0

Not sure what the lady's name was that took care of me. But she was super friendly and up beat. This is at the Alton illinois location. The return was fast and easy

Allen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRINCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL H. 
Clasificación:
5.0

Excellent service. The young lady who helped me, (I believe her name was Amber) did an excellent job and was a joy to work with. Thanks for your service.

ERNEST I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

It was an absolute pleasure using UHaul for my move today. I was a little leary driving such a big truck and found it easy and fun.

Valerie K. 
Clasificación:
5.0

Amber and Becki seriously went above and beyond for our family. All Uhaul systems were down the day we reserved ours and it was the only day we could move our goods. Thank goodness for these 2 ladies and their kindness as well as their dedication to the job. They provided us with the upmost professional service and made sure we were able to complete our move.

Alicia K. 
Clasificación:
5.0

Our second day of travel, we drove for 4 hours in the rain. The wipers were pathetic! Had to stop, buy and apply Rain X wipes to even see.

MICHAEL T. 
Clasificación:
5.0

Everything is very clean and secure. The employees where all extremely helpful. Convenient free cart usage and individual armed units. 5/5 already have recommended several people to here and I will continue doing any business I can with them.

Michael K.  |  Overall Experience 
Clasificación:
5.0

First Rate operation.Top to Bottom. People were friendly and helpful. Recommended it to local Charity.

Coleman S.  |  Overall Experience 
Clasificación:
5.0

I loved Amber Pickett! She has the best customer service! She needs to be promoted!

Dalexsia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon C. 
Clasificación:
5.0

All was good 😌

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JESSICA W. 
Clasificación:
5.0

Christopher Rodgers in Alton ol was great, He went above and beyond to help

Tanisha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin H. 
Clasificación:
5.0

Your people were helpful, knowledgeable and friendly. Damien in particular.

Coleman S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey J.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly and very helpful I will never use any other storage facility. ALWAYS UHAUL IN ALTON. Thank you so much for your help in our trying situation.

GORDON b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy R.  |  Online Move In 
Clasificación:
5.0

This was by far the best Uhaul storage place I've ever dealt with !! Clean building. Clean unit. Friendly and knowledgeable staff. Easy process. I couldn't ask for a better experience !!!!! Everyone should go to their nearest Uhaul and experience what I did !!!!!! Thanks Uhaul of Alton

THEO O.  |  First Impressions 
Clasificación:
5.0

A shout out to Amber & Becky for a job well done! They couldn't have made it any easier.

Wesley L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NANCY F.  |  First Impressions 
Clasificación:
5.0

Damian was so friendly and helpful. He accommodated my last minute change and walked me through the facility to answer a question I had about my rental. It's so nice in this time of total automation to actually get personal attention.

Jalayne L.  |  First Impressions 
Clasificación:
5.0

Amber was awesome! From the first inquiry on the phone to helping after we got settled in our beautiful unit! Great customer service means the world! Thank You!!!

Joel E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashia T.  |  Overall Experience 
Clasificación:
5.0

The unit I had put my credit card down on was taken when I arrived to move in and I had to take another unit the only reason I choose Uhaul storage was the convenience of loading and unloading at the first unit I had put my credit card to hold. I will have to do with what they offered me but not as convenient as the first one I wanted.

kenneth k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy A.  |  Overall Experience 
Clasificación:
5.0

We will be singing your praises on Facebook and to everyone we can. Due to stormy weather, we were worried we wouldn't be able to get the truck unloaded by the time it was due back. Your workers even checked on us the entire unloading time to give advice for the utilization of space. Being able to store our things until our family members can completely recover from COVID was a true Godsend for us. Thank you, thank you, thank you! We love U-Haul. The truck was an awesome monster, too!!!

Randy C.  |  First Impressions 
Clasificación:
5.0

I was really satisfied with my experience.

Remonia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn O.  |  First Impressions 
Clasificación:
5.0

The staff was friendly, and helpful. The storage unit was nice and clean and worked well for us. I would definitely use the storage place again if I needed to. I will also recommend this place to others. Thank you for making our moving experience better.

rebecca d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marge B.  |  First Impressions 
Clasificación:
2.0

No one knew how to work the computer system. I had three different helpers tell me three different things. One was at the national call center, not actual location. This is a brand new location, so I am willing to give them a break because of that. I don't think anyone there was extremely familiar with this location. I hope they spend some time educating themselves and their staff of how to work the reservations and show them how their facility is set up. I would still recommend location in hopes that they get it straight in the near future.

Cody S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara M.  |  First Impressions 
Clasificación:
5.0

N/C

Steven K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather E.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen D.  |  First Impressions 
Clasificación:
5.0

I only needed the storage unit for a short period and yet the staff treated me as though I was a valuable, long standing customer. It was convenient , clean and the helpful staff made the close out simple and swift. If ever I may need storage again Uhaul will be my first choice! Thanks for the great service!

Jane K.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and helpful and later on in the evening after hours I came back to the storage to put some of my things away and while doing so my card and keys dropped out of my pocket without me realizing and I was locked out of the building with my unit door open and card and keys on the floor, I made a call from the number given and within minutes I was back in the building putting my things in my unit, they were very helpful and understanding with me, after that I felt comfortable with my choice in choosing this storage unit for my personal use.

Sharmane H.  |  First Impressions 
Clasificación:
5.0

Excellent team. Excellent service. Quick, friendly, efficient, all you need when you move to a new area where you have no idea how to to many things. Thank Joe, you were superb helpful.

Ruben G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon n.  |  Overall Experience 
Clasificación:
5.0

Great job, keep up the great work.

Richard P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald A.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work.

Richard P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carie F.  |  First Impressions 
Clasificación:
4.0

My access card did not work

Sharon S.  |  Overall Experience 
Clasificación:
5.0

Very good service. Good security. Very very clean. Staff and manager very helpful. Very good service.

linda P.  |  First Impressions 
Clasificación:
5.0

Marqui Spencer who helped us was very friendly and professional! Facility is clean and well maintained!

Carla H.  |  First Impressions 
Clasificación:
5.0

The people are really nice and they take really good care of you and what you need.

Raven T.  |  First Impressions 
Clasificación:
1.0

I understand technology can be a hassle but it is a huge burden trying to get into my building. I have been a customer of uhaul for a long time but the one in alton Illinois has been a hassle.

Ian H.  |  First Impressions 
Clasificación:
3.0

Not very timely. Only one person working when I got there and he was very busy. He was very friendly which was nice and I wasn't in any sort of rush.

nicole j.  |  First Impressions 
Clasificación:
5.0

The carts are great. I wish I had them to help with the loading at home.

Elizabeth J.  |  First Impressions 
Clasificación:
5.0

The team at the Alton U-Haul Storage facility were very helpful in explaining all of the storage options, getting us set up with our storage unit rental, and showing us around the storage facility.

Charles W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

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    ¡Tenemos la mayor cobertura en América del Norte!

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    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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    We have the largest selection in the industry!

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    We have an adaptive reuse program to better the environment!

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