Customer Reviews for U-Haul Moving & Storage of Alton

1,020 comentarios

2851 Homer Adams Pkwy   Alton, IL 62002
(Next door to Schnucks)

(618) 208-0025

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(618) 208-0025

2851 Homer Adams Pkwy
Alton, IL 62002
(Next door to Schnucks)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

victoria W. 
Clasificación:
1.0

I was waiting for 20 minutes to recurve help from an employee both at pick up and drop off.

Kelsey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretchen H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Philip O. 
Clasificación:
1.0

The manager, Joseph does not represent U-haul at ALL. I called the Homer Adams facility, asked the person that answered if he was at that location (Finn) and he stated he was. Had a pleasant reservation with him. When I went to pick up the vehicle, none of those commitments were honored. Joseph said, oh that was someone in AZ. As a consumer we aren't aware and he basically told me to bad. He would be handling my complaints anyway so there will be no corrections. Glad that I am fine with my move and will not be recommending Uhaul to anyone in the future.

Craig N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick R. 
Clasificación:
4.0

Return was good, friendly staff. Suggest extra key or key fob to prevent locking key in truck.

angela C. 
Clasificación:
5.0

Both the gentlemen that were working Sunday were friendly and helpful. Good crew you got there!

Courtney A. 
Clasificación:
3.0

The gas was below 1/4 tank and they claimed I would receive $24 back for bringing it back with more than 1/4 tank but did not add the return. Approx $200 for a few hours and a little over 100 miles. Outrageous. Contacted company for partial refund with no response.

LeeAnne C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lesley O. 
Clasificación:
1.0

El cliente no dejó un comentario.

Corey O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence R. 
Clasificación:
4.0

El cliente no dejó un comentario.

craig S. 
Clasificación:
5.0

Lower the mileage cost

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles T. 
Clasificación:
5.0

Quickly in and on the road. As a side note, we had to stop into a location in Grand Junction CO. They were also very friendly and helpful.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jacqueline S. 
Clasificación:
5.0

They were efficient and explained everything thoroughly. Great experience.

Andrea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Belnda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

Everyone was nice and very helpful. I will recommend and use them again

Donna F. 
Clasificación:
5.0

El cliente no dejó un comentario.

chad M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Billy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacy S. 
Clasificación:
5.0

Full tank of fuel

Fred C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa L. 
Clasificación:
2.0

I booked in advance a trailer that fits the needs of the stuff I moved.... i was promised it would be on site at pick up..... I get there and he tried to play it off but the smaller one was all they had.... so now i made two trips at $4 a gallon.....

SEAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

These guys were all fantastic and friendly

BrandySue P. 
Clasificación:
5.0

Was an excellent experience start to finish. Joey was great, made the reservation and check out seamless and quick, very professional and knowledgeable. The guy at check in was great too, but I didn't catch his name. Great value, New vehicle, excellent customer service. We'll use U-Haul again should the need arise. Bruce D Bertolino

Bruce B. 
Clasificación:
5.0

Joey and Jacoby were so nice and helpful! Thank you so much guys.!!!

Jordan D.  |  First Impressions 
Clasificación:
5.0

I've always had a positive experience at this U-Haul location.

Ron B. 
Clasificación:
5.0

The experience with u haul was very good. The only problem with the more was the load and unload people. They were very bad. They were an hour and fifteen minutes late to start with. And then it went down hill from there. The girl was a good worker. The guy wasted more time than he worked. It was like hiring one worker at $85 per hour. That company is a bad reflection on your company.

Kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry L.  |  Overall Experience 
Clasificación:
5.0

This location is fabulous!! Excellent customer service and friendly too! The only 2 things I would suggest for improvement is a better explanation of fuel usage for customers so they are not surprised by how much fuel they are needing to replace. Also, the pictures on file of the truck's condition before using it could have been better. The views were upside down and distant. My truck was missing stickers for some of the damage I found during my pretrip. I wanted to make sure it was well documented so I didn't get blamed for anything when it was returned unless I did create the problem. Overall, though, I had an AWESOME experience and am extremely grateful for the help and service of the employees at the Alton, IL location on Homer Adams Parkway. Thanks, Guys!

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela H. 
Clasificación:
4.0

Alert that this uhaul smells of cigarettes when renting and provide discount. This is unacceptable.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin B.  |  First Impressions 
Clasificación:
5.0

Overall, the staff was great. Very clean facility.

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD M.  |  Overall Experience 
Clasificación:
5.0

The facility rates above others for a few reasons. 1. They have after 12:00 p.m. weekend hours. 2. The manager at this facility was very helpful, opposed to the person in Haslet, TX, during our roadside assistance need. Joseph actually worked on getting us help. I had to delay my arrival to Alton, IL from TX due to bad tires on your equipment. The first truck's tires went flat luckily before we left the store. This meant getting another one and completing more paperwork - delay #1. Then about 1:50 hours outside of Alton, a tire on the auto transport lost treads. The repairman said the tires were too old. This produced a two hour wait on the side of the road. And, yet I was not offered any type of compensation for these avoidable incidents. Beside the possibility of a dangerous accident, I had to pay more to the movers due to extra time, missed my appointment with the realtor and had to find a place to stay.

Jessica J.  |  First Impressions 
Clasificación:
5.0

My wife and I had multiple conversations amongst ourselves about how well ran the Alton uhaul facility is. So clean. Joe is terrific to work with. So pleasant. We will be renting 2 26 foot trucks as soon as we find a house. I look forward to working with Joe and uhaul again soon. Ed and Rhonda Burger Epbflyer@hotmail.com

EDWARD B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry L.  |  First Impressions 
Clasificación:
5.0

Thanks Jacoby! You rock.

Christina Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carla j.  |  Overall Experience 
Clasificación:
5.0

Very nice people.

Carla J. 
Clasificación:
3.0

Not add miles on trips. I was billed for 63 miles and went a total of MAYBE 6.3 miles round trip. They corrected the invoice, but it was quite an inconvenience. The truck I reserved was unavailable when I came to pick it up. The young man at the counter was very nice, but I felt we waited entirely too long just to get our box truck for the same price as a pickup as offered.

Rosemary P. 
Clasificación:
5.0

I drove past two other UHaul locations to do business with this place. Great staff.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhett B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle P. 
Clasificación:
5.0

I had a problem using the entry card, but the staff helped me with it. Overall, I am very impressed with the facility's cleanliness and security. I feel very comfortable leaving my possessions in storage there. I would definitely recommend this facility to others.

Betsy M.  |  First Impressions 
Clasificación:
5.0

Great service. Everyone was friendly.

LARRY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Octavia W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cody h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon B. 
Clasificación:
5.0

Staff was very helpful. AAAAAAAAAAA+++++++++++++++

JOHN S. 
Clasificación:
5.0

They always have the piece of equipment I need when I need it always very professional top notch

DONALD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
4.0

The lady assistant manager if I have to deal with her I never deal with Uhaul again.

JAMES R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

Young man was very nice and helpful

ATHENA D. 
Clasificación:
5.0

The young lady with te ponytail was very friendly and helpful.

Deron G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN S. 
Clasificación:
5.0

They were expecting me. Had a drive up drop off lane that was awesome. This was my best experience using uhaul ever.

Greg M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa P.  |  First Impressions 
Clasificación:
5.0

Location clean with easy access and egress. Customer service was excellent. Was very pleased with all aspects of my experience.

Ernest I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Conor P. 
Clasificación:
5.0

El cliente no dejó un comentario.

emani m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dijon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
4.0

The gas was only at an eighth of a tank at pickup so more gas to help.

Katlyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale A. 
Clasificación:
2.0

It's very expensive

NONE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

Joe and his staff were always nice and helpful

RAYMOND J.  |  Overall Experience 
Clasificación:
5.0

Turned out in mid trip that the windshield wiper washer fluid did not work. I checked it, and the reservoir was full but I would not deliver to windshield. Fortunately, it was not a hazard, but I wanted to clean the windshield. I reported it when I turned it in.

GERALD M. 
Clasificación:
5.0

Becki was super helpful/ you could tell she was working hard to meet the demands of the customers on a busy day. She was quick, attentive and helpful. I do think she was picking up the extra slack from her coworker that seemed to move a bit slower than her and needed more assistance.

Morgan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lamarria T.  |  Overall Experience 
Clasificación:
5.0

outstanding customer service!

Charles S. 
Clasificación:
1.0

El cliente no dejó un comentario.

KIZZIE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NAQUAYA JARNEE B. 
Clasificación:
5.0

Received excellent service, Becky was extremely helpful and knowledgeable, would definitely recommend to friends and family.

Chad M. 
Clasificación:
5.0

Jayson was very helpful. Quick and easy from start to finish. Job week done!

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
5.0

Joe did an excellent job for me!

JANET B.  |  First Impressions 
Clasificación:
5.0

Nothing. Joe and the crew are fantastic! They know how to treat their customers right.

JACQUELINE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Simone E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRIQUE C. 
Clasificación:
5.0

I like the fact now that u-haul has climate control storage units therefore no matter how cold it is outside your stuff will never Wilt melt is a whelt melt or be cold

Shana D.  |  Overall Experience 
Clasificación:
5.0

Jayson was so helpful and so kind. Very efficient and professional but also so personable and friendly! Big Kudos to him! He is an amazing asset to your team!

JENNIFER H. 
Clasificación:
5.0

You should hire the manager of this site to train all of your managers and sites. Professional, courteous, INTELLIGENT- now that was refreshing too.

Harvey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina R.  |  Overall Experience 
Clasificación:
5.0

Becki was amazing, efficient, extremely helpful. First time using this location but it won't be my last.

Demario J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shaun W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ONEITA J. 
Clasificación:
3.0

Upon returning the equipment, the service person did not promptly greet me and check me out. I had to enter the building and locate the service person who was on a personal phone call and stated he did not notice me. There was a ten minute wait outside before I searched out the person inside.

MICHAEL B. 
Clasificación:
5.0

The lady at the front desk who helped us was GREAT

Tom F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON T.  |  Overall Experience 
Clasificación:
5.0

Vehicle was very uncomfortable and a harsh ride.

BILLY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy S. 
Clasificación:
5.0

Nice friendly personnel .

WILLIAM S. 
Clasificación:
4.0

Very friendly staff from check in to return. Quick service. In the midst of today's covid personality disorders it was a very positive experience. I will recommend to others your site.

SARA H. 
Clasificación:
5.0

Great Customer Service, time it took to pick up equipment was great and everything was clean.

Alecia N. 
Clasificación:
5.0

Merry Christmas and Happy New Year To All Looking forward for Being Safe Living God Bless The United State’s of America and The Uhaul Employees ❤️

SHARON H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLENE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
5.0

The guy I worked with there was helpful and understanding

BETTY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
4.0

El cliente no dejó un comentario.

FREDERICK S. 
Clasificación:
5.0

Well organized with helpful staff.

John Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND J. 
Clasificación:
5.0

i see no need for improvement. very good service

lloyd W. 
Clasificación:
5.0

Staff was BEYOND patient and kind. I had a really rough day/move and the people at this location really made it a lot easier with how nice they were.

Alison W.  |  Overall Experience 
Clasificación:
5.0

The Alton Illinois U-Haul facility is outstanding! They are very helpful and go above and beyond all expectations of a moving/storage facility!!! Becky and the crew are fabulous and doing a great job there! Will definitely recommend this facility as well as the repeat customers if needed.

Linda M.  |  Overall Experience 
Clasificación:
5.0

Joseph was just wonderful. So friendly and very helpful. Thank you Joseph. We will be using the Alton uhaul business a lot over next few months. Thank you. Ed Burger

EDWARD B.  |  First Impressions 
Clasificación:
4.0

Over all everything was good

traci a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shana D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

harrison h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

desiree s.  |  Overall Experience 
Clasificación:
5.0

Amber was amazing!!

Kayley P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

john r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MIKE B.  |  First Impressions 
Clasificación:
4.0

Very accommodating and helpful!

Linda M.  |  First Impressions 
Clasificación:
5.0

Chris was excellent and went above and beyond to make sure we were informed and understood and that we had everything we needed. Made our moving experience a lot less stressful

Joshua F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlin G.  |  First Impressions 
Clasificación:
5.0

Becky, the lady on duty was very helpful.

Jeffrey J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

byron j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carie F.  |  Overall Experience 
Clasificación:
5.0

Manager and employees are wonderful and helpful

Alison W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathrine D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris Z.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PAULA S.  |  First Impressions 
Clasificación:
5.0

Joey was very helpful and accommodating.

Rotisha T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor M.  |  Overall Experience 
Clasificación:
5.0

We registered for the unit online and we were given our unit number and code. We were a little confused when we arrived and could not get in. The office was open and we got set up with the help of the clerk, but the process was not clear in the info we were given online. We are not sure how we would have gotten in if the office had not still been open.

Gaylene G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carie F.  |  First Impressions 
Clasificación:
5.0

The staff was absolutely amazing! We needed to rent storage and trucks. They were so helpful when things didn't go like they should with the truck return and super supportive when our 1st movers into the storage were a disaster. Every step of the way was great. I would definitely recommend this location. Amber was friendly, informative and always willing to go the extra for us. I think the other guy (tall, thin and fun) was awesome! We got lost finding our new storage unit that didn't have numbers on it yet and he come over and walked us to it. Both were always great when we talked about our troubles with the movers.

Melanie A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B.  |  Overall Experience 
Clasificación:
5.0

Everything was great just wish the units were prorated so I could have gotten a partial refund I paid for the month but only used a couple weeks.

Celica K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua T.  |  First Impressions 
Clasificación:
4.0

Jay was great to work with, very informative and polite!

Mary Kay M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

wade l.  |  First Impressions 
Clasificación:
3.0

The on-line process was recommended and was convenient. Problem is when I arrived on the move-in day, I requested my "free" month of storage as promised earlier in person (gave me a paper coupon) and again the on-line process said I qualified for a free month rent. I was told that since I did everything online, I did not qualify for the free month rental. I asked why that was and was told "I don't know why corporate won't let us do that". I went home and called U-Haul customer service. The representative applied the free month rent to my account and said the local business manager would call me. I haven't received a call as yet. The place is very clean and the people seem nice, just has been a pain having to spend a half hour on the phone to get something resolved that shouldn't have had to be done.

Brad L.  |  Online Move In 
Clasificación:
4.0

Amber does a great job and made me feel very welcome!

miesius h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B.  |  Overall Experience 
Clasificación:
5.0

Amber was amazing, super nice, welcoming, knowledgeable and very fast, by far the best experience I’ve had at a storage facility.

Jason S.  |  First Impressions 
Clasificación:
5.0

Joe was awesome! Thanks for all the help!

Melissa W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kestchen H.  |  First Impressions 
Clasificación:
5.0

Awesome staff!

ryan f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa C.  |  First Impressions 
Clasificación:
3.0

I was very please except I was led to believe that the climate control was going to be cool in summer. I have things I stored with that in mind they may not be any good now. Other than that everything was great and staff was amazing.

cheryl r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn W.  |  Online Move In 
Clasificación:
5.0

The store in Alton IL.. on homer Adams was awesome and the crew is even better ...... Thanks again.... Becky. Christopher. And Joey And the others....... Mr. Mrs. Daniel and Danielle....

Danielle M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Damon E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya B.  |  Overall Experience 
Clasificación:
5.0

We had just traveled 12 hours moving states and were exhausted. I walked into the Uhaul facility and Amber made me feel right at home. She was energetic, chipper, and right to the point. I appreciated a friendly face after the long day! She took me on a tour of the facility, which I also appreciated because I would have been lost otherwise. She let me know all of the safety features about the storage units and what they do for upkeep. Thanks Amber!

Ashley K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca J.  |  First Impressions 
Clasificación:
5.0

Salesman was so nice. Gave great info. I love yr system.

susan b.  |  First Impressions 
Clasificación:
5.0

Clean. Great directions on finding units. Equipment to help load unit

Angela M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brittany w.  |  Overall Experience 
Clasificación:
5.0

Storage easy to use and clean the climate controlled area is outstanding

Alice S.  |  First Impressions 
Clasificación:
5.0

The woman that helped us was very patient and friendly!

Shirron I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M.  |  First Impressions 
Clasificación:
5.0

Super clean facility, well lit in the climate controlled building. Loved having the carts to use for move in as well as the option to unload under cover. People were extremely friendly, helpful and patient. Overall this is an outstanding facility and this UHaul facility was generally better than the Lifestorage unit I had previously rented in MO for a number of reasons.

Robyn B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

byron j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V.  |  Online Move In 
Clasificación:
5.0

Amber and Becki were amazing helping us with all our questions. Thanks again!!

Jason K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Remonia W.  |  Overall Experience 
Clasificación:
5.0

Everything is very clean and secure. The employees where all extremely helpful. Convenient free cart usage and individual armed units. 5/5 already have recommended several people to here and I will continue doing any business I can with them.

Michael K.  |  Overall Experience 
Clasificación:
5.0

First Rate operation.Top to Bottom. People were friendly and helpful. Recommended it to local Charity.

Coleman S.  |  Overall Experience 
Clasificación:
5.0

Your people were helpful, knowledgeable and friendly. Damien in particular.

Coleman S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey J.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly and very helpful I will never use any other storage facility. ALWAYS UHAUL IN ALTON. Thank you so much for your help in our trying situation.

GORDON b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy R.  |  Online Move In 
Clasificación:
5.0

This was by far the best Uhaul storage place I've ever dealt with !! Clean building. Clean unit. Friendly and knowledgeable staff. Easy process. I couldn't ask for a better experience !!!!! Everyone should go to their nearest Uhaul and experience what I did !!!!!! Thanks Uhaul of Alton

THEO O.  |  First Impressions 
Clasificación:
5.0

A shout out to Amber & Becky for a job well done! They couldn't have made it any easier.

Wesley L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NANCY F.  |  First Impressions 
Clasificación:
5.0

Damian was so friendly and helpful. He accommodated my last minute change and walked me through the facility to answer a question I had about my rental. It's so nice in this time of total automation to actually get personal attention.

Jalayne L.  |  First Impressions 
Clasificación:
5.0

Amber was awesome! From the first inquiry on the phone to helping after we got settled in our beautiful unit! Great customer service means the world! Thank You!!!

Joel E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashia T.  |  Overall Experience 
Clasificación:
5.0

The unit I had put my credit card down on was taken when I arrived to move in and I had to take another unit the only reason I choose Uhaul storage was the convenience of loading and unloading at the first unit I had put my credit card to hold. I will have to do with what they offered me but not as convenient as the first one I wanted.

kenneth k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy A.  |  Overall Experience 
Clasificación:
5.0

We will be singing your praises on Facebook and to everyone we can. Due to stormy weather, we were worried we wouldn't be able to get the truck unloaded by the time it was due back. Your workers even checked on us the entire unloading time to give advice for the utilization of space. Being able to store our things until our family members can completely recover from COVID was a true Godsend for us. Thank you, thank you, thank you! We love U-Haul. The truck was an awesome monster, too!!!

Randy C.  |  First Impressions 
Clasificación:
5.0

I was really satisfied with my experience.

Remonia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn O.  |  First Impressions 
Clasificación:
5.0

The staff was friendly, and helpful. The storage unit was nice and clean and worked well for us. I would definitely use the storage place again if I needed to. I will also recommend this place to others. Thank you for making our moving experience better.

rebecca d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marge B.  |  First Impressions 
Clasificación:
2.0

No one knew how to work the computer system. I had three different helpers tell me three different things. One was at the national call center, not actual location. This is a brand new location, so I am willing to give them a break because of that. I don't think anyone there was extremely familiar with this location. I hope they spend some time educating themselves and their staff of how to work the reservations and show them how their facility is set up. I would still recommend location in hopes that they get it straight in the near future.

Cody S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara M.  |  First Impressions 
Clasificación:
5.0

N/C

STEVEN K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather E.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen D.  |  First Impressions 
Clasificación:
5.0

I only needed the storage unit for a short period and yet the staff treated me as though I was a valuable, long standing customer. It was convenient , clean and the helpful staff made the close out simple and swift. If ever I may need storage again Uhaul will be my first choice! Thanks for the great service!

Jane K.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and helpful and later on in the evening after hours I came back to the storage to put some of my things away and while doing so my card and keys dropped out of my pocket without me realizing and I was locked out of the building with my unit door open and card and keys on the floor, I made a call from the number given and within minutes I was back in the building putting my things in my unit, they were very helpful and understanding with me, after that I felt comfortable with my choice in choosing this storage unit for my personal use.

Sharmane H.  |  First Impressions 
Clasificación:
5.0

Excellent team. Excellent service. Quick, friendly, efficient, all you need when you move to a new area where you have no idea how to to many things. Thank Joe, you were superb helpful.

Ruben G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon n.  |  Overall Experience 
Clasificación:
5.0

Great job, keep up the great work.

Richard P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald A.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work.

Richard P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carie F.  |  First Impressions 
Clasificación:
4.0

My access card did not work

Sharon S.  |  Overall Experience 
Clasificación:
5.0

Very good service. Good security. Very very clean. Staff and manager very helpful. Very good service.

linda P.  |  First Impressions 
Clasificación:
5.0

Marqui Spencer who helped us was very friendly and professional! Facility is clean and well maintained!

Carla H.  |  First Impressions 
Clasificación:
5.0

The people are really nice and they take really good care of you and what you need.

Raven T.  |  First Impressions 
Clasificación:
1.0

I understand technology can be a hassle but it is a huge burden trying to get into my building. I have been a customer of uhaul for a long time but the one in alton Illinois has been a hassle.

Ian H.  |  First Impressions 
Clasificación:
3.0

Not very timely. Only one person working when I got there and he was very busy. He was very friendly which was nice and I wasn't in any sort of rush.

nicole j.  |  First Impressions 
Clasificación:
5.0

The carts are great. I wish I had them to help with the loading at home.

Elizabeth J.  |  First Impressions 
Clasificación:
5.0

The team at the Alton U-Haul Storage facility were very helpful in explaining all of the storage options, getting us set up with our storage unit rental, and showing us around the storage facility.

Charles W.  |  First Impressions 
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