i see no need for improvement. very good service
lloyd W.Customer Reviews for U-Haul Moving & Storage of Alton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service, was able to get me a trailer I needed and get me out the door. Quick/painless!
JOHN C.Staff was BEYOND patient and kind. I had a really rough day/move and the people at this location really made it a lot easier with how nice they were.
Alison W. | Overall ExperienceMy U-Haul rep was awesome. From completion of the rental agreement to hooking up the trailer to the truck. She also was right there and ready to go when I returned to unhook. Apologies I as cannot remember her name but your rep in the Alton office with the cool eye makeup nailed it.
Eric C.Nothing. All of these people have been wonderful.
JOHN A.The Alton Illinois U-Haul facility is outstanding! They are very helpful and go above and beyond all expectations of a moving/storage facility!!! Becky and the crew are fabulous and doing a great job there! Will definitely recommend this facility as well as the repeat customers if needed.
Linda M. | Overall ExperienceLet the customer know when the reservation is made online that the trailer lights don't work right instead of waiting until the customer arrives to pick the equipment up to let them know there is a problem with it.
Patrick R.Joseph was just wonderful. So friendly and very helpful. Thank you Joseph. We will be using the Alton uhaul business a lot over next few months. Thank you. Ed Burger
EDWARD B. | First ImpressionsI have no comments for this question. I do want to give a shout out for the tech that performed the work on my van. Christopher Rogers treated me and my van with respect, consideration and professionalism all of which I appreciated. Thank you U Haul of Alton, IL and thank you Christopher. Byron Pinkston
Byron P.I don't like the fact that your employee takes a picture on HIS phone OF MY DRIVER'S LICENSE FRONT AND BACK ... Do these pictures get erased from their phones? I'm not happy about this at all .... But I was over barrel so I had no other choice. If I had another choice I sure would have made it. And if you're going to use a very strong chemical to clean the desk off you should wait till the customers aren't allowed in the building.
MICHAEL H.Did a great job no complaints
Steven F.This has to be one of the best U-Haul‘s! Is clean the staff is helpful and super friendly second to non-customer service! I highly recommend this U-Haul!
CARTER H.Over all everything was good
traci a. | Overall ExperienceEverything was great especially Joey he was a big help , and friendly and so was the young lady that was working with him….thanks for a great experience!
DEBORAH S.Joseph Redden was professional & courteous. He explained everything when we picked the rental truck up early that Sat. morning. Rebecca Weakley was friendly & knowledgeable when we returned the rental truck later that same day. The whole process was smooth & we will definitely recommend this location to others.
Demetrius M.Get more workers.
Michael H.I have moved 47 times. This is the finest operation with the most professional management I haven't ever encountered.
HARVEY C.Everyone was great at location. The experience with traffic dept. was horrible. I reserved truck on Oct. 13, 2021. Was not notified the piece of equipment I requested was not going to be available. Was given a large truck that would not make corners into my storage unit facility. Worse experience with company ever. Will not ever use your company again and will and have tell everyone about the experience. Sad your company is like that now. I have always used U Haul.....NEVER AGAIN
Cory L.The lady checking in was very professional and personal, upon return the young man checking out was very polite and timely.
Alan K.Amber was amazing!!
Kayley P. | First ImpressionsAsk if the truck will be returned after hours and if so explain the process. I was in aware that I had to take pictures till after I returned the key.
DEVIN W.Fantastic customer service and clean facility. I was not oversold on things I did not need and was advised appropriately on things I might consider for a short move.
HARVEY C.Keep up the good work.,
Stanley P.Provide information handout on how to determine maximum trailer weight that vehicle can tow. I was told to consult my owner's manual. I had to find out definition of GCWR and what the difference was between towing package and trailer hitch. I determined the maximum trailer weight to be 2,000 lbs which was less than the 3,500 lbs that the representative estimated.
Dennis P.Customer service and location is amazing. My only complaint would be regarding previous customers (technically). Our rental reported 1/8 of a tank. Upon checking, the gauge reported 1/16 of a tank. After starting the vehicle, we didn't even make it out of the parking lot before the gas light came on. We returned it with far more fuel that we got. My recommendation is requiring a decent level of fuel at drop off, a service charge for not returning with stated amount of fuel, and once that charge is made, actually add the fuel before renting to the next customer.
Summer P.Very accommodating and helpful!
Linda M. | First ImpressionsBecky and the guy was excellent best customer service
KIRORA T.My 3rd or 4th time using this location, always friendly and clean place with professional employees
DAVID H.Chris was excellent and went above and beyond to make sure we were informed and understood and that we had everything we needed. Made our moving experience a lot less stressful
Joshua F. | First ImpressionsChris at the Homer Adams location in Alton went over and above to help us and make our UHaul experience easy and stress free. Very courteous and would definitely recommend to friends and family.
Joshua F.Place is jam packed with stuff and people at times. Juggling multiple customers for u-haul and gas station store.
VANNETTE M.Reserved trailer three months in advance only to be told that I would receive confirmation of available trailer in two to three days after scheduled pickup date. Expressed that would be unacceptable. Approximately two hours later received confirmation of available trailer nearly three hour round trip away. After call to main office in Arizona a pickup was arranged within five miles of my home. Strangely enough it was the same location as originally reserved. During the pickup process I got the district feeling the woman processing the rental would rather be doing anything but renting the trailer. Would have been a five star review otherwise.
Michael S.Becky, the lady on duty was very helpful.
Jeffrey J. | Overall ExperienceThe workers at this Location were excellent. I really enjoyed their personality.
James C.Just keep doing what you're doing Very helpful employees.
PHILLIP S.Everyone is always so nice. I will pass two or three U-Haul locations just to go to this one.
BRANDON M.Give a discount if only using for a day or less and returned with no issues.
CODIE C.Have more than one person working!!
LEROY W.Great experience overall and very easy check in and out processes.
Barbie B.Keep doing great!!!!!
DEREK H.The truck was idling rough. It only had less than 1/4 of a tank of gas. Which I stated on inspection before moving truck. When returned the person stated we needed to put 3/16 of gas in. We then filled up truck for $67 dollars on our credit card which we showed employee. We are entitled to refund of $67.
Marcella D.Christopher was very helpful on my return of the trailer.
HEATHER S.Manager and employees are wonderful and helpful
Alison W. | First ImpressionsBecki weakly was awesome and very nice to us and I would definitely recommend her anytime she was very friendly and had us taken care of in no time
Phyllis W.Joey was very helpful and accommodating.
Rotisha T. | Overall ExperienceWe registered for the unit online and we were given our unit number and code. We were a little confused when we arrived and could not get in. The office was open and we got set up with the help of the clerk, but the process was not clear in the info we were given online. We are not sure how we would have gotten in if the office had not still been open.
Gaylene G. | Online Move InReturn was easy and I was pleased
James C.The tow dolly was in horrible condition. Was not hooked up properly at the facility and popped off the hitch when loading the car. Luckily it only landed on our bumper and only cause small cosmetic damage. Had to buy WD40 to lubricate the ratchet straps because they wouldn't release properly. Due to the poor condition of the trailer it was a 4 hour white knuckle drive with the car in tow.
JARED C.Nothing young lady was very friendly went above and beyond to make sure things were good
Sherri B.Everyone I dealt with was professional, extra helpful, and polite. Nice to see this these days.
James H.Overcharged twice in one weekend added fees and wanting customers to do there job on phone apps then charging CONVENIENCE FEES
JEFFREY S.Very professional service.
Michael N.1. Friendly and knowledgable people 2. Give hard copies still 3. Your people check in and out
VALERIE C.Polite, friendly and an overall care for the client experience……..
jack L.Great experience and the employee was amazing!
Joseph S.Nothing every thing was good
ALICIA M.Everything was great! I had a dispute on a charge and Joey took care of it quickly. Would recommend uhaul to anyone!
Joel P.The staff is great most times but twice I've had problems with the mobile pickup and drop off and the staff is always busy so I end up getting overcharged for my rental because it says that I'm late and I'm there but because I have no help then I get charged as if I'm late. If they have people available to help you check out and check in and just forget about the mobile app then maybe this location would be better. I also didn't have anyone help me to come out and get my truck. Other than that the truck is clean and that's usually not a problem here just make sure that you really document every little detail so that you don't get charged.
Sandra M.Everything was great so far thanks
DIANA O.There was a lot of confusion about me having checked out a 26-foot truck. I checked out a 5Ã-9 trailer with a ramp. I wanted to leave it in AL, but the contract was done incorrectly. I was told by Alton site it was a one-way but the AL site couldn't accept it due to the error. Alton then told me I couldn't leave it.. I had to return it.. This was the worst Uhaul experience.
barbra M.Jay was great to work with, very informative and polite!
Mary Kay M. | First ImpressionsThe person that checked me out was very friendly and helpful.
George B.I had a great experience and was very happy that the Alton location had a car trailer available. The one thing that really stuck out to my wife and I was the young man being trained. He was one of the most polite people we have dealt with when getting this kind of service. I wish I could have gotten his name so I could give it here. He was assisting the guy with the blue hair who was also very helpful but this young man was great. I would highly recommend this location to anyone in that area. We live in St Louis and this was one of the nicest uhaul locations we have visited.
GREGORY G.Staff was polite, professional, and informative.
Timothy L.Nothing. Friendly and helpful staff
JACOB K.The staff at the Alton location are simply amazing, I had contact with three different team members and they all were friendly, professional, and knowledgeable. I want to give a special thanks to the manager Joey because he was so helpful, he put my needs first and made sure I was happy with every encounter. His team did not just happen to be great it is the product of true customer service and can tell that their primary goal is to take care of the customer. I would recommend the Alton team for any of your moving needs. I am sorry I could not remember the other team members, but you were amazing too!!!!
Jennifer R.The on-line process was recommended and was convenient. Problem is when I arrived on the move-in day, I requested my "free" month of storage as promised earlier in person (gave me a paper coupon) and again the on-line process said I qualified for a free month rent. I was told that since I did everything online, I did not qualify for the free month rental. I asked why that was and was told "I don't know why corporate won't let us do that". I went home and called U-Haul customer service. The representative applied the free month rent to my account and said the local business manager would call me. I haven't received a call as yet. The place is very clean and the people seem nice, just has been a pain having to spend a half hour on the phone to get something resolved that shouldn't have had to be done.
Brad L. | Online Move InAmber was amazing, super nice, welcoming, knowledgeable and very fast, by far the best experience I’ve had at a storage facility.
Jason S. | First ImpressionsThe store in Alton IL.. on homer Adams was awesome and the crew is even better ...... Thanks again.... Becky. Christopher. And Joey And the others....... Mr. Mrs. Daniel and Danielle....
Danielle M. | First ImpressionsWe had just traveled 12 hours moving states and were exhausted. I walked into the Uhaul facility and Amber made me feel right at home. She was energetic, chipper, and right to the point. I appreciated a friendly face after the long day! She took me on a tour of the facility, which I also appreciated because I would have been lost otherwise. She let me know all of the safety features about the storage units and what they do for upkeep. Thanks Amber!
Ashley K. | First ImpressionsSalesman was so nice. Gave great info. I love yr system.
susan b. | First ImpressionsClean. Great directions on finding units. Equipment to help load unit
Angela M. | Online Move InStorage easy to use and clean the climate controlled area is outstanding
Alice S. | First ImpressionsThe woman that helped us was very patient and friendly!
Shirron I. | First ImpressionsAmber and Becki were amazing helping us with all our questions. Thanks again!!
Jason K. | First ImpressionsAmber was awesome! From the first inquiry on the phone to helping after we got settled in our beautiful unit! Great customer service means the world! Thank You!!!
Joel E. | First ImpressionsThe unit I had put my credit card down on was taken when I arrived to move in and I had to take another unit the only reason I choose Uhaul storage was the convenience of loading and unloading at the first unit I had put my credit card to hold. I will have to do with what they offered me but not as convenient as the first one I wanted.
kenneth k. | First ImpressionsN/A
Steven K. | First ImpressionsVery good service. Good security. Very very clean. Staff and manager very helpful. Very good service.
linda P. | First ImpressionsThe carts are great. I wish I had them to help with the loading at home.
Elizabeth J. | First ImpressionsThe team at the Alton U-Haul Storage facility were very helpful in explaining all of the storage options, getting us set up with our storage unit rental, and showing us around the storage facility.
Charles W. | First Impressions