El cliente no dejó un comentario.Jennifer M.
Customer Reviews for U-Haul Moving & Storage of Alief Saigon
Houston, TX 77072
(Between Boone & Kirkwood)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The Employees were very professional and courteous. They were friendly and kindEDWARD S.
I was ignored and overcharged. I still have to request a refund. Understaffed and overworked. I'm really upset.Pavel T.
Extraordinario servicio al clienteROBERT M.
El cliente no dejó un comentario.THOMAS B.
El cliente no dejó un comentario.RONAL G.
El cliente no dejó un comentario.JUAN F.
El cliente no dejó un comentario.JOHNNY G.
They open after 7am Not greeted by the staff member Not a nice customer service. Charge fuel when it was a mistakeAdriana S.
El cliente no dejó un comentario.STAVROS A.
Great people working there but your operations/systems mean I had to move locations twice and you ran out of furniture dollys here even though I reserved one so I had to lift everything myself. Feels like you're penalizing people who plan and make reservations ahead for those who want to be flexible for day of stuff.LARCOMBE T.
The van I rented wasn't cleaned before it was given to meGenoveva G.
Need my refundHAKIM C.
As I advised, they should do more road tests on their vehicles, the one I received was in desperate need of repairs, not to mention I was given a dirty truck with empty beer cans, what I ordered online, I was advised they did not carry and stated corporate had not updated their website to state they do not carry those items, and to top it off I was not made aware that I was required to leave a deposit when placing my order online, this should be required at the time of booking, not once you arrive and being totally surprised. This was truly a horrible experience and I would not recommend this location to anyone!Paula N.
El cliente no dejó un comentario.John J.
El cliente no dejó un comentario.Ryan T.
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.Nakisha B.
N/CCarol H. | Overall Experience
Great staff, they were beyond helpful and took their time with assisting me during the attaching of the trailer process.JOSHUA C.
The guys were professional and knowledgeablesonceri J.
I have rented 4 uhauls in the last year and this location is 5 stars where the other locations are not even 1 star!Scott M.
El cliente no dejó un comentario.Voltaire E.
El cliente no dejó un comentario.FULIN H.
The site only had one customer service person and the person in front of me was renting a storage locker which is a slower process versus picking up a reserved trailer. Otherwise is was satisfactory.THOMAS C.
El cliente no dejó un comentario.CRISTAL G.
The process is too slow and inefficientGUANG Q.
As good as usualFelino N.
El cliente no dejó un comentario.Daniel G.
El cliente no dejó un comentario.JAMES W.
El cliente no dejó un comentario.SERGEY P.
Really nothing to improve, the reps were well trained and very professionalCARLOS E.
Victor was extremely caring and helpful!ZELLORIA J.
AC on truck did not work.CHARLES E.
Would've gave an excellent rating. Office real busy, keep customers waiting around my 2 visits.CURTIS LEE T. | First Impressions
The salesman was very nice and helpful! I think his name was MarcosGEORGE H.
Good consumer service and place is cleanAlimatu G. | First Impressions
El cliente no dejó un comentario.ELAINE C.
to double check the gas tank ,! because they charge me $9 extra for gas and I did put gas on it!!BILA H.
El cliente no dejó un comentario.JONATHAN P.
I reserved an 8' truck for 3pm mobile pickup. When I arrived the truck was stated as unavailable and I was that I had to go into the store to get a new reservation. I had to wait for an hour to get a cargo van when I should have been able to leave right away with what I initially reserved. Not sure what happened but do not expect timeliness or accuracy in your reservations.HOWARD C.
El cliente no dejó un comentario.LABRINA L.
El cliente no dejó un comentario.Annie T.
Marcos was the gentleman working when I came. I ordered my truck the day before for mobile pick up. I'll never understand why the keys aren't just put in the lockbox so I don't have to go in to retrieve key. Especially at this location where it seems there is never anyone inside every time I go. BUT this time. I did my check in, got out the car and the guy at the return station looked dead at me. He looked at me again as I walked in store thinking he was just someone returning their truck online and taking the pictures and stuff. He proceeds to clean the truck, the entire thing while I'm waiting, goes and parks it and then I realized he's the employee that's non existent in the store while a customer is waiting. He walks in and says â€œsorry bout that wait manâ€. No you're not. You saw me here waiting but proceeded to clean out an entire truck with me watching you and you never even acknowledged my presence and left me in the store by myself for over 5 minutes. HORRIBLE CUSTOMER SERVICE. Marcos should just be a porter and that's it because he obviously lacks the meaning of customer service.SCOTT N.
El cliente no dejó un comentario.KEVIN S.
El cliente no dejó un comentario.ALEXANDER O.
El cliente no dejó un comentario.Marjorie A. | Overall Experience
No comment everything was okJohn S. | Overall Experience
El cliente no dejó un comentario.Robin H.
El cliente no dejó un comentario.Kristen W. | Overall Experience
El cliente no dejó un comentario.JAAFAR A.
I'm very PleaseJason C. | Overall Experience
El cliente no dejó un comentario.Jason D.
El cliente no dejó un comentario.Trong Luu V.
El cliente no dejó un comentario.Morris A. | Overall Experience
The staff and the manager especially was very courteous and well-trained thanksBobby L. | Overall Experience
El cliente no dejó un comentario.FRANCIS M.
Customer service is very slow rude to customers and can't maintain crowds I will never use this location againKITTORIA R.
El cliente no dejó un comentario.Gary B.
El cliente no dejó un comentario.JAKE L.
El cliente no dejó un comentario.CHRISTOPHER S.
El cliente no dejó un comentario.TRAVIS S. | First Impressions
El cliente no dejó un comentario.Eduardo P.
Employees were very knowledgeable and attentive.GUSTAVO M.
El cliente no dejó un comentario.DARREN J.
El cliente no dejó un comentario.eduardo B.
El cliente no dejó un comentario.TOR M.
El cliente no dejó un comentario.tung n. | Overall Experience
Store manager is awesome, she is perfect!JASMINE M. | Overall Experience
I cleaned out this storage unit on the 19th or 20th of November and asked the Manager could I close the account online cause he had a lot of customers and no help. He responded that I should be fine. Closed the account online and completed the survey and I have not stopped receiving bills for this unit.Richard E. | Overall Experience
El cliente no dejó un comentario.JAMES L.
Could not find a dolly anywhere! No where on the southwest side of Houston called the 1 800 number that gentleman on the phone couldnt find one either! So that was a bomber!KIMBERLINE W.
They are so accommodating! I rent the box trucks every week and they are so kind. Will keep using, thanks for the great experience!WHITNEY B.
El cliente no dejó un comentario.THOMAS C.
El cliente no dejó un comentario.HOAI P.
El cliente no dejó un comentario.EDWARD W.
El cliente no dejó un comentario.XIAOLONG C.
El cliente no dejó un comentario.PHILIP C.
the gas tank was less than half tank when i took off..i brought it back at the same level but was charge 11 gals extra....need a credit back on thatVICTOR O.
Keep up good wkVERONICA B.
Great service at this location everything was broken down well. Thank you team.LUIS R.
Excellent experience. I had rented a trailer that was too short for the things I was hauling. The manager promptly and easily exchanged for the next size trailer.Chris J.
They are so friendly here! I had the uhaul for 5 weeks and they were gracious. Thank you!!WHITNEY B.
Will need more help at the counter, one person operation. Long line. Long wait.SERGIO C.
El cliente no dejó un comentario.Matthew H.
I need my refund. Waited too long still they didn't refund the $39 dollar.MIR R.
El cliente no dejó un comentario.DAVID C.
The lady was very Rude!!!!!!!MOISE N.
El cliente no dejó un comentario.HOAI P.
El cliente no dejó un comentario.Hung L.
El cliente no dejó un comentario.Michael I.
They charged me twice 346 dollars twice and the other u haul on south west free way charged me 27 dollars twice I just don't understand why they would do that...ripping off the customer I am really dissapointedSANDRA B.
El cliente no dejó un comentario.Henry P.
Maintenance under the hood would be keen. Truck wasn't as safe to drive due to cracked driver's side mirror, brakes needs replacing ASAP and there's something wrong under the hood..what I dnt know but the drive of this vehicle was off.Dann A.
El cliente no dejó un comentario.Rami S.
We had made a reservation close to our house, 24 hours out had to move to this location 40 minute drive from our house so lost 1.5 hours of our 8 hour rental driving across town twice. Trailer leaked, it was raining. Staff were very competent and helpful but equipment and drive a bummerSally B.
El cliente no dejó un comentario.Sharone S. | Overall Experience
U overcharged meThang D.
El cliente no dejó un comentario.Devyn N.
In all areas you're good, just keep it moving. Your services is 100%.BANKOLE D.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.LUCIO M.
El cliente no dejó un comentario.ALICIA W.
My original reservation was cancelled at the location I chose and no one from this company decided it was a good idea to tell me they cancelled it for no reason, so I had to drive 30 miles away to get a truck. This location had no dolly's that I ordered with my original reservation. Next time I move I will not be choosing u-haul.WILLIAM L.
El cliente no dejó un comentario.Justin F.
I checked the trailer in, the guy said I was good to go. 2 days later I get a call asking where the trailer is. I told them and said don't even think about charging me. Later that day I saw they had charged my card $30. I called, explained and they called the 11334 Bellaire location. After being on hold for an extremely long time agent came back and said â€œtheir mistakeâ€. Is that the way UHaul does business... before getting the clear, true facts, just charge the customer. Will never do business with UHaul again!William C.
They charged my debit card twice and took out $350. For a less than 20miles move. It's a horrible locationRUDOLF N.
El cliente no dejó un comentario.Melissa G.
Workers need to explain walkaround inspection procedures to customers. We don't know about these things unless YOU tell us!MUMINA D.
It was amazing customer serviceBara M.
Everything went smoothlyMAKLIN L.
El cliente no dejó un comentario.Patricia R. | Overall Experience
El cliente no dejó un comentario.alonzo f. | Overall Experience
I saw a roach inside the storageSergio C. | First Impressions
Thanks for great service! 😊valorie r. | Overall Experience
Everything was great! Employees was very helpful!!lucrecia b. | First Impressions
Rented an interior storage pod and disappointed they do not have a single light bulb inside the units to assist with seeing while moving in/out. Unfortunately, the hallway light is not sufficient enough.Patricia R. | First Impressions
El cliente no dejó un comentario.Worris W. | Overall Experience
El cliente no dejó un comentario.Tanasia R. | Overall Experience
From manager to staff thanks for your excellent customer service.Worris W. | First Impressions
I met Mr John pens he is a good man very politely to every one in the office very humble man l really appreciate he l Love Uhaul because of the way John Pena treated customers pls see all you can do to Retail he we need such a man god bless he and his family thank Eunice AmaechiEunice A. | First Impressions
The only reason I am giving a 2 star because the young black guy who works there is the nicest person ever and was always very helpful. Other than that this is the worst U-Haul place I have ever been to. I have arrived after work before closing time twice and as soon as I pulled up the people inside closed the doors early. Once you call, they get combative, very rude and hang up. I also moved out on my scheduled move out date to avoid being charged and I was still charged and never moved out until a month later. I had no idea until I received an email to pay my bill. It is very unprofessional there. I'm sure there is a ton of vacant units that they are still charging people for. I called the main customer service line and was apologized to but never got reimbursed for the extra money I paid. Everyone sucks there except that one guyLashaya L. | Overall Experience
El cliente no dejó un comentario.Pamela R. | First Impressions
El cliente no dejó un comentario.KISHA T. | Overall Experience
Well pleaseJason C. | Overall Experience
Good serviceElexia F. | Overall Experience
2 of my 55inch TVs were broken,all of my brand new sofa pillows had mold on them, in had to throw away clothes with mold on them this experience was horrible I paid 497 for my stuff to be brokenCandice B. | Overall Experience
While renting at U-Haul Saigon for 18 years the only issue I have had is talking to someone about the rental spaces in a timely manner. They need someone to deal strictly with storage rental.TJ M. | Overall Experience
Jamontrae was awesome. He helped me in more than one occasions. Sorry if I butcher the name.Brittany S. | Overall Experience
Unprofessional, poor serviceWillie S. | First Impressions
Good service and support to our needs.Silvia o. | Overall Experience
Thank you for serving me good, I will always patronize u haulHelen A. | Overall Experience
naOLIVIA P. | Overall Experience
Truly Professional Servicesteven m. | First Impressions
Great staff great customer service skillsWillie F. | First Impressions
No commentPeter O. | First Impressions
ExcelenteDenise C. | First Impressions
The manager has an very bad attitudejamie a. | Overall Experience
Very friendly and helpful staff. The only thing that I thought was a little weird was that a 15x10 climate control space is really just 3-5x10 side by side, divided units with 3 separate doors.Lauren L. | First Impressions
No commentPeter O. | Overall Experience
greatAlma B. | First Impressions
The only reason i moved my storage was the extreme heat in the unit.LISA J. | Overall Experience
Everything was fineJesse R. | Overall Experience
Nice to storage your furniture. Because is clean.i l just like it.jose m. | Overall Experience
The lady at the front desk was very polite and provided a good service I will definitely keep doing business with U-Haulluis S. | First Impressions
Would use them in the futureJEFFREY M. | Overall Experience
I do not recommend this storage. U-Haul is a horrible service that claims to be the manager. René is a pedantic guy, like the other employees, they do not have security, they stole the parts of my vehJulio A. | Overall Experience
Parking of your car is securedJohn S. | First Impressions
Easy and fast service was greatTONY A. | Reservación
Everything was good, the facility is greatElvis V. | Overall Experience
When my wife came in to use the bathroom instead of having the worker leave the bathroom he told us to go down to the McDonaldsNICK A. | Overall Experience
The GM Mr. Moreno was very professional and helpful.Tri d. | Overall Experience
no comments.Lissette K. | Overall Experience
My unit was robbed.$ flooded & JONATHAN LIED.. UHAUL IS A JOKE!!! #1,00Kibia A. | Overall Experience
Drove my vehicle in. A year later had to tow it out and junk it. It was vandalized to that extent. I've rented spaces before but would never return or reccomend anyone to this facilityFRANCISCO A. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!