Your after hours return is terrible. We have now rented from you 4 times in the last year, and every time the return process is extremely difficult. I don't think that is an issue at the location, but with your app.Maria M.
Customer Reviews for U-Haul Moving & Storage of Aldershot
Burlington, ON L7T2C9
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.KALLEE H.
El cliente no dejó un comentario.Colin P.
El cliente no dejó un comentario.AARON D.
Tis time all went well but the last time my order was for this location, they cancelled at the last minute and said their was no trailer in the area available, but I found one at the uhaul location on Main in Burlington within minutes of them cancelling. I had also booked more than a week in advance. For this reason as I do not know if they actually cancelled the order and did not look further or uhaul head order location made the error, I gave them Average on overall locationDavid J.
The girl that works there behind the desk needs to learn people skills.john W.
El cliente no dejó un comentario.paul C.
El cliente no dejó un comentario.fred F.
The truck steering wheel was sticky and so dirty the windshield was dirt and I hate that I have to fill up the truck just to use it should be full time o startWendy L.
Would like to Note - we originally had a commitment to pick up our vehicle from City View Location on Plains road. Went there at 8:00 and they did not have a vehicle for us. Was sent to this new location and they were great and looked after us.Frances S.
I am waiting for a call back on my Uhaul experience. Paul Potter 705-329-7660Paul P.
The customer service at this location is excellent. ¡Gracias!JULIE H.
They are overcharging us by 453km when full trip was 200km. We are going back to take picture of odometer at this moment. Take pictures of license plate and before and after odometer!!!!gordan F.
Fast and friendly serviceKeith M.
I had called in back in May ahead of my scheduled pickup date to change the size of my truck. The representative on the phone told me it was done, however when the day came to pick up the truck it was the previous size!Gaston P.
El cliente no dejó un comentario.millad G.
16th June Rented 15ft truck Barton and Nash because 10ft not available. Questioned clerk over and over again about truck being available for pickup Morning of 18th. He assured me it would be there. Notified morning of 17th Truck was in for repairs and person spoken to originally should have known this. 10ft truck located on Plains rd was available for the 18th. $50 credit given but it was not explained to me it was a one way rental and I was to drop it at Nash and Barton. This caused further inconvenience because I drove my car myself with the intention of returning the truck to Plains Rd location. This created problems because no one could use my car that day. If I had of known of the one way rental I would have had someone drop me of thus saving me time and allowing the use of my vehicle that day. Overall it was a terrible experience, very frustrating. I will look elsewhere next time for a rental. This criticism is not directed at the Plains R location, I had no issue with themSteve K.
Electric VehiclesHristofor G.
El cliente no dejó un comentario.Tshamala O.
They would not let my brother return the trailer without me present which resulted in an annoying call to customer service. As well they don't let you drop off equipment in other locations without large chargesâ€"the whole point of renting it is that I am moving, I don't want to return to drop off a trailer.Kiegan I.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.adriana G.
The staff at this location are accomodating, and are personable. I only rent from this location as a result.David B.
El cliente no dejó un comentario.Jason C.
The uhaul rental was easy and a heck of a lot cheaper than paying movers. Will use again!Jamie P.
The vehicle was old, filthy and stunk like cigarette smoke. Grossheather M.
The processes were quick and with no delays.ADEKUNLE G.
This location was convenient. I drove less km than I estimated for my quote yet the amount charged on my invoice was the same? I would use this location again, because it is convenient.Kelly H.
I have been renting from you guys for about 30 years.. I rent when I go and pick up donations for needy families.. The rental money all comes out of my personal pocket I've always had a discount BUT apparently head office told them that they can no longer give discounts.... I spent the whole freaking day Since 10:30 am till 5 pm, trying to get hold of somebody at u-haul ....every single person that I was transferred to told me That it's up to the location ....BUT the location's manager Mike the GM tells me that he can't because he was told by head office tower In Arizona But he is no longer allowed to give discounts .... WHY WHY WHY?. So who's lying and why now??? suddenly I can't get a discount. 2 weeks ago it cost me $253 this week it cost me $647 I don't think I'll ever be renting from you guys again it's sad but I can't do it without the discount... I also emailed head office but never got a reply and that's nothing new anywayMARIAFILOMENA V.
Rent elsewhere just not Plains Rd . Returned trailer and was advised they would e-mail receipt. Called twice no answer , third time hung up . Fourth time put on hold , said they would send receipt but instead sent contract again without closing file. Next day received a call from another location where's the trailer. Explained situation finally corrected.Clearly staffing is an issue allowing such mistakes. situation Jennifer at the mainstrob K.
Drive your vehicles to see what's wrong with them. The door was damaged at some point the road and wind noise on a 6hr drive is unbearable screeching, you will go deaf on the highway. The vehicle I had should only be used for local short city runs under 60 km. The first vehicle was a return not cleaned but was exchanged with the loud and noisy 10 ". The tire inflation warning light was on the dash was on unable to clear the message board to read the milelage. I tried to call the office 4 times and no one asnwers the phone after I left with the truck. When I originally went in no one was at the front office and waited over 5 mins. It seems they crew were in the back talking to a blond who wasnt a client.branthaven H.
El cliente no dejó un comentario.SEONHEE C.
Justin is always very professional and helpfulMARIAFILOMENA V.
El cliente no dejó un comentario.MARGARETM G.
El cliente no dejó un comentario.JOAO T.
El cliente no dejó un comentario.Eric W.
El cliente no dejó un comentario.joe L.
El cliente no dejó un comentario.kevin C.
Check the equipment. The wiring on the trailer was frayed and shorted out at my destination. I had to spend 2 hours fixing it so I could get home.sean A.
Thanks for everythingLAKSHAY P.
Truck was not inspected and stuff did not walk us through. The door cable was broken and the door could not open. We have to bring it back for exchange. We were told that there is non left in this location (Burlington). We have to go to another location pick up. They refused to up grade and after the stuff talked to the head office they gave us another same size 20ft truck and forced us to bring back to same location. After 1 hour of running around we had to paid extra for 3 moves and gas on returned trip. They did not refund us. Never rent from Uhall again.prisilla N.
El cliente no dejó un comentario.Paul K.
Very good servicePaul T.
Customer service during pick up was rude and not welcoming. Also, they charged dolly twice and I am going to call to get it fixed. Looks like team is not professional in this location and requires some attention from uhaul authorities.Ali S.
I'd love to see a mobile app to store my data and allow self check out in the yard (not that I don't like seeing the people inside, they're great and they know me) but it would be a nice featureMark H.
El cliente no dejó un comentario.angelia K.
The inside of the windshield needed to be cleaned. It created a glare that made seeing through it difficult.Michael D.
El cliente no dejó un comentario.Joe M.
El cliente no dejó un comentario.BOB G.
The person who rented before us, left a bedroom set in it, and the floor was full of sand. We dropped the truck off this morning, we swept it clean, so the next person using it will have a clean.Arlene P.
El cliente no dejó un comentario.tracey P.
I rented a pick up truck and the interior was not clean and hadn't been cleaned in some time.RYANCJ C.
El cliente no dejó un comentario.Jacklyn G.
The gentleman who assisted me with the pick up/hook up provided great service. Very helpful and friendly.Terry S.
Had to get the person that served me to clean the trailer of leaves and twigs left from the last person that rented this trailer. Everything else was good.Michael D.
Need more employees but the ones there were great.Matt V.
Excellent service , very friendlySteve D.
Had reservation to pickup the truck at 730 am, not able to log on website. Customer service on line put me on hold for 45 MNS then I hang up the store open 9:00am. The teller had to open 4 luck's to find the right key. My reservation was moved to an other location farther than the previous one, who paid for gas.....Didar A.
El cliente no dejó un comentario.Michael U.
El cliente no dejó un comentario.Thomas W.
Location for us was handy. But they did not have the equipment we requested, But Did probide a substitute.CAREYI A.
Experience was excellentsteven M.
Friendly and accommodating people . Thank youMARGARETM G.
El cliente no dejó un comentario.Michael D.
The customer service rep was friendly and very helpful. One of two rims on the trailer was so rusted, it seemed like it would give way at any moment!Stephen A.
El cliente no dejó un comentario.robert P.
Tire warning light came on immediately I turned on the ignition - clearly not checked and/or serviced since prior rentalDavid P.
Speedin rental and helping put the trailer on the hitch.RICHARD Q.
Over priced at 89c a km at 1100 miles Truck was newer but leaking fluids and didn't maintained. No one picked the phone at the location at allmarcin K.
Good service Thank youfransisco D.
El cliente no dejó un comentario.Jackie K.
El cliente no dejó un comentario.Michael D.
fix the vehicle so it is road worthy. the miirrors were broken so it poses a danger to the driver and others on the road. this truck should not be on the road.David O.
I didn't mind the wait on May 1 and the staff were very pleasant considering the system response delays they were having on such a busy day slow but I suggest UHaul increases the system speed for the stores so they can better serve the customer and avoid staff frustration. Again, the staff were excellent and only acknowledged the slowness but did not complain. GraciasPaul R.
my problem was the price $150 you run specials , on the ads it doesn't say double for one way i was shocked when i drop it off the same dayDeborah W.
Cabin was clean. Cargo area had sand and soil on the floor, although this did not adversely impact me. Staff were friendly and helpful.Martin M.
I only needed the truck for an hour to pick up a large purchase from Cdn Tire. The truck was filthy inside. Mud and covered in dust and some kind of animal hair. My clothes were filthy from sitting on the seats. I've rented from that location before and didn't have a problem but this time was definitely poorKelly H.
Excellent service from booking thru to rental and return. The location staff were extremely helpful, professional and friendly. The panel van was in great condition and the perfect size to move a Queen size bed set and frame, linens, pillows, and several bins of clothes and other miscellaneous items. Would definitely rent from here again.karen L.
I reserved an appliance dolly with my truck. I went to pickup my truck and dolly 7am (opening time). Rep said the dollies were "first come first serve" My move was much more difficult with that dolly. What's the point of reserving something that may not be available? If I had known beforehand I could have gotten it from somewhere else.Satvinder B.
Add more km to the packageMatthew W.
The truck was fine except for the brakes which felt like a warped front rotorfrank M.
El cliente no dejó un comentario.James I.
Everything from pick-up to drop-off went pretty much as planned. The only thing was a bit of confusion on the return as I was expecting to upload pictures and the site didn't ask for any, just kept dropping me back on the return screen. Otherwise, no issues. Reliable as always. RichardRichard E.
Do not charge what ever you want after the service you give an amount you should respect that an overcharged from my c/c And I had to spend more mileage and gas because i didn't get the truck where I supposed I have to pick up farest from where you told me I should pick up,LUIZ G.
El cliente no dejó un comentario.Gerald H.
The pickup location was 4 hrs from my house!Katie C.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.ANDREWFRANCIS F.
The crew was inexperienced in stacking and moving moving large items. They didn't pick one half of the stuff that could have been moved. Good and harmless kids; but slackers and can't be trusted to as professionals.Avi S.
The online return process as easy and efficient to use - allowing to drop off after hours.Bruce L.
El cliente no dejó un comentario.Jessica M.
Servicio al cliente de excelencia. Very reasonable trailer rates. Helpful staff.Michael V.
El cliente no dejó un comentario.Joe M.
El cliente no dejó un comentario.Dave C.
get rid of the manger at Burlington Ontario Planes Road locationrandy M.
El cliente no dejó un comentario.Gurmeet S.
El cliente no dejó un comentario.J-Martin W.
Unfortunately I have no suggestions as I had an excellent customer experience. The reservation process was easy and the staff very helpful in equipment familiarization.Barry S.
I was sent to this location because the equipment I reserved in Oakville was not there. Grateful that Burlington could provide me with what I needed but they would not allow me to drop off in Oakville, causing extra had to be used.SUSAN F.
El cliente no dejó un comentario.Rosalyn S.
El cliente no dejó un comentario.Ruben O. | Overall Experience
El cliente no dejó un comentario.Charles S. | Overall Experience
El cliente no dejó un comentario.Bruce J. | First Impressions
My experience was great until I emptied my unit I called to get information and was told that I did not wait till the end of my pay period and my account would be adjusted and pro rated for the time I used. However when I tried to settle my account I was told that customers have been told that but it was not what was on his computer and he would look into it and get back to me As of today I have heard nothing and I have not received a credit Can you please rectify? Thank you Kim BogarKim B. | Overall Experience
Staff tried to lie and say or storage booking didn't exist and that all the storage units were occupied. After minutes of explaining we indeed did book, randomly there was a unit available for us... Storage also closes at 10pm so we couldn't bring stuff after rush hour.Safiya J. | Overall Experience
I have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn't get a reply by phone, then they sent an email to the location, and still the Aldershot location didn't reply to the message from Head Office Customer Service. The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I'd be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn't access my storage unit for the moving company because the Aldershot still had a lock on my storage unit. This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot. I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot. Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account. Thank you, Catherine Naumann 647-687-7036 Lamerazul@gmail.comCatherine N. | Overall Experience
El cliente no dejó un comentario.Mohammad M. | Overall Experience
Michael is an excellent manager.JOHN P. | Overall Experience
Was told twice we could get a refund. Moved out on the 3rd not the 8th. Never signed a contract stating no refund. Need a refund asap. Manager said I would get one either partial or full.Jennifer S. | Overall Experience
Lucky was very friendly and made conversation with me while he was trying to locate my file.Jennifer S. | Reservación
I have sent a longer email to the UHaul customer service contact that details everything that went wrong with my reservation.Kyle T. | Overall Experience
Staff not unfriendly; but they were too busy for good customer service and failed to meet time commitments.Gary S. | Overall Experience
the unit was leaking and destroyed some of my stored files the unit became infested with mice and the place became littered with mice droppings the mice ate my clothes stored in a plastic binROBERT W. | Overall Experience
After a rocky start locating my shipment the staff at the Burlington office in Ontario and Kenaston in Winnipeg were very helpfulchris t. | Overall Experience
Servicios adicionales en esta ubicación
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