I showed up on a Friday afternoon between 3-4pm wanting to rent a 15' Truck with a ramp for the Saturday. I think there was a huge communication barrier as I left this location without a truck or a reservation for Saturday, believing the truck I needed was not available. I went home and booked the truck online only to find out the truck was at the location I was just at. My virtual experience with U-Haul was perfect... in person, not so much!!!MARKD L.
Customer Reviews for U-Haul Moving & Storage of Aldershot
Burlington, ON L7T2C9
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.darryl S.
The girl in the front desk was really helpfulZabi A.
El cliente no dejó un comentario.Chase K.
For a one day (8 hrs) rental it ended costing me $225.00 as I had $155 in mileage fees because I ended having to drive 140 miles instead of the 75 originally planned. $1.11 mile / 0.69 km is too high in my opinion for longer hauls. My thoughts would be perhaps use that rate up to a threshold distance and anything beyond that drop the rate of the renter plans on 100+ Km distance as that might entice more renters for longer day trips. Overall happy with the service at this location just wish the advisor had a few more options to maybe offer me at time of rental then just the standard uhaul plan.Jeff H.
Mike was very friendly and helpful! Excellent service!!!Dave H.
Price was not as advertised. A 39.99 rental cost 220.00 dollars. Would not recommend.Daniel O.
El cliente no dejó un comentario.Ralph K.
The return process should have been explained at the initial rental. It would have saved me 20 minutes of waiting. The truck was clean, full of gas and no mechanical issues during the move. A back-up camera would be a great feature to help novice truck drivers like me.Brian D.
El cliente no dejó un comentario.Carlene H.
Great people at this location. Super helpful and friendly.Mark A.
We checked in online before arriving. It made absolutely no difference to the time to get the equipment. It took 30 minutes to actually get served and fully check out with the equipment. Checking in beforehand took a lot of time in advance and made no difference in the end. Not sure I would take the time to do the online checkin in advance next time.Lynne K.
El cliente no dejó un comentario.Mary D.
El cliente no dejó un comentario.Michael P.
Cargo mat in the vehicle showed signs of a recent spill.Hemavati M.
El cliente no dejó un comentario.Himant P.
El cliente no dejó un comentario.GORDONW G.
El cliente no dejó un comentario.Ivan M.
El cliente no dejó un comentario.Tyron L.
Everything fine.PHILIPS G.
El cliente no dejó un comentario.Lucila B.
As usual , I needed a truck for a quick delivery of furniture from the store to my house, you came through once again with a cheap on the spot mode of transportation.Peter H.
Nobody offered to unhook the trailer, I am 71 years old! They just left me with it!James B.
El cliente no dejó un comentario.Jim M.
Very friendly staff and a great service thanks!Richard B.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.CHRISTOPHERM F.
El cliente no dejó un comentario.harshesh G.
Did exactly what was requested, I will use this Location in the future for all rental requirements.Mark L.
Having more staff would be great. There was only 2 people and a line up of people, so they were not fully focused on me, between customers, phones.Robert P.
El cliente no dejó un comentario.Steven C.
El cliente no dejó un comentario.graham C.
El cliente no dejó un comentario.Leonard S.
The young woman working was extremely helpful & courteous to deal with.Philip M.
I tried to rent a u haul and was called at 5pm the night before I was supposed to move and told there would be no truck for me. I will never rent from u haul again and will continue to warn anyone who needs to rent a vehicle to never rent from u haul.Kimberley P.
El cliente no dejó un comentario.JAMESSTEVEN M.
Location didn't have my truck, sent to location 15 min away which also didn't have my truck. Sent back to original location for a 10' truck instead of the 26' truck I had ordered, move took several hours longer due to multiple trips with smaller truck, cost me more to pay movers due to taking longer, lost an hour of my morning with the run around of not having the truck I ordered. Would never use again.Kendra K.
I don't understand why i need to answer all the same questions I answered on the app to the person working at Uhaul. What is the point of the online check in?Wesley B.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.Diego U.
El cliente no dejó un comentario.BOGDAN-MIHAI A.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Tom S.
Front desk lady not wearing mask appropriately. Only up to chin - mouth and nose not covered.Spencer D.
El cliente no dejó un comentario.Michael M.
Horrendously busy, but nice..Kirby W.
Not a thing, perfect service.Robert M.
Pleasant and helpful staffMICHAEL E.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.COLLEENL L.
The car dolly ratchet straps system was rusted and hard to use, scraped my knuckles, I brought it up to the attendant and he shrugged it off.Michael R.
We have used this location twice in the last 2 months and had great service. We will definitely be using them again in the near future. Thanks guysCalvin L.
El cliente no dejó un comentario.Lucy P.
El cliente no dejó un comentario.todd S.
El cliente no dejó un comentario.CATHERINEV R.
I booked the truck near 20 days sooner and scheduled my movements and managing many things based on, but the picking up location changed suddenly which shocked me. The truck was clean but its engine was not strong as I expected. Gracias.Mohsen F.
El cliente no dejó un comentario.Clarke W.
El cliente no dejó un comentario.Lucielle B.
Around the truck and the parking lot were full of snow, with no attempt made to remove the snow from the area. It was difficult to back out the truck in the snow and I would not be surprised if some type of "fender bender" happened in the lot because of the mess. Just irresponsible on the team in the store for not addressing this so that customers would have a potential mishap with their own vehicle or the UHaul vehicle.Bradley D.
Very easy drop off, the final receipt was send within minutes of dropping the truck off.Mark L.
El cliente no dejó un comentario.Mark B.
Two issues caused me to rate this location low: 1) I had ordered two furniture dollies, and my order had been confirmed. However when I arrived, I was told they only had one dolly and that if I needed two, I'd need to buy the second one. I declined. Instead of a second furniture dolly, they gave me an appliance dolly, which wasn't relevant. 2) When I started the cargo van, the dashboard indicated a problem with one of the tires. When I got out to check, one of the staff said that the indicator light was faulty and the tires were ok. In my view, the indicator light should have been fixed before the van was rented.George M.
I started the day with 7/8 of a tank of gas and anticipated approximately 70 kilometers usage. I returned the vehicle with a FULL tank of gas and did go over the kilometers slightly. Did I get charged for being over, YES. Did I get reimbursed for returning with too much gas, NO! Will not be using U-Haul again.Martin S.
Trying to talk to an actual person at this location was difficult. I ended up talking to the person who works at the waterdown location who helped me out. I was told I'd have an 8:30 pick up and your location changed it to 9 without calling me or contacting me at all. I waited for a half hour. Then when the young man arrived for work and saw I was waiting he didn't acknowledge me until 9:01 when he unlocked the doors. I explained my frustration and he had no customer service skills. If he didn't have to talk to me then he wouldn't have probably. Very much unsatisfied with the service overall.Maria C.
El cliente no dejó un comentario.James L.
The experience overall was ok. The truck worked well, however, the CSR on pick up was not overly helpful. The truck lock did not work, so he worked to fix this issue but did not apologize for the issue and delay Thankfully, the CSR during drop off was helpful, kind, empathetic and redeemed my experiencedLaura H.
I have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn't get a reply by phone, then they sent an email to the location, and still the Aldershot location didn't reply to the message from Head Office Customer Service. The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I'd be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn't access my storage unit for the moving company because the Aldershot still had a lock on my storage unit. This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot. I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot. Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account. Thank you, Catherine Naumann 647-687-7036 Lamerazul@gmail.comCatherine N. | Overall Experience
El cliente no dejó un comentario.Barb H.
All good...thanksMichael M.
El cliente no dejó un comentario.Tyron L.
The staff (Ramandeep) was incredibly friendly and helpful. It was a pleasure to deal with her throughout the day.Jagdeep D.
Everyone, and I mean everyone from initial phone reservation to making a change was courteous and friendly. It was a pleasure to rent from U-Haul.Leslie P.
Make sure the battery is charged. We had to call a friend to boost us. I am still waiting to hear back from head office.Teresa S.
El cliente no dejó un comentario.Ibrar A.
El cliente no dejó un comentario.Alan L.
The staff aren't friendly. The don't have enough knowledge to solve problems. Simply they don't care.Farzad M.
El cliente no dejó un comentario.Julie C.
The trailer tow strap mechanisms need some attention (lubricating), chains need rubber grommets.GAVING N.
El cliente no dejó un comentario.Mark S.
Staff were helpful and friendly no complaints about them or the truck. I returned the truck early as I only needed it for a few hours and the after hour check in is terrible and completely unnecessary. If the client isn't documenting their mileage, gas and vehicle condition themselves it is on them however having them stand around and fill out that online form for return is completely redundant. It should clearly say what will be required photo wise and information wise before you even reach the box. Aka just let the client know they should Log on while parked in the truck. I don't complain or feel the need to bring anything forward however after walking back and forth to the rental in the parking lot at midnight after moving all day and getting to the next page just to see they wanted more photos or info is bad customer service. I brought the truck back as described, I documented it myself. No need to take a life photo in order to prove it. Other than that experience was fineChad O.
We had also reserved a dolly. None left when we arrived. This location should invest in a few more since this is pretty important equipment that we had counted on for our move.William M.
Very polite and accommodating staff, I dealt with Rudra who was very helpful.W H.
El cliente no dejó un comentario.Adrian H.
They charged me for 48 kms but i travelled only 24 kms.sunil G.
Every thing is very good keep up good jobSahil S.
Quick and easy.David D.
nice online way to book and truck was there exactly as what I ordered. I was suprised to have to put 50 dollars of gas for 70 miles driven... ouch.Michel C.
Everything was great!Catherine B.
Very well organized,Paolo Z.
El cliente no dejó un comentario.Paul N.
El cliente no dejó un comentario.DENNISROBERT B.
El cliente no dejó un comentario.Adam T.
El cliente no dejó un comentario.Janet H.
Staff should be able to handle equipment. We are always asked to help take and take off a trailer. We should not have to do this. also, English should not be a second language. Courtesy is expected and should be mandatory.Gary T.
El cliente no dejó un comentario.sittiporn L.
When we arrived, the truck was NOT cleaned. There was garbage inside the cabin and dirt in the back of the truck. Given the current pandemic, this was disgusting and absolutely unacceptable. There were also extra blankets, a dolly and rope that I did not order and therefore had to spend time cleaning the truck and returning these items before leaving. Additionally, the snow was not brushed off the truck which is fine but there was no snow brush inside the truck to remove the snow. It's December. All-in-all, the rental was more hassle than helpful. I will not be renting with U-Haul again.Alanna B.
El cliente no dejó un comentario.michelle E.
For my needs, UHaul was a perfect choice. Expected but did not have a walkaround inspection with an associate. Mostly to verify existing cosmetic damage before leaving with the vehicle. Was told to film a walkaround with my phone, This is a good idea to give the renter added protection,John W.
After reading some very poor reviews I thought I must pass on my experience. The reservation was made over the telephone by a very friendly and informed representative. Picking up the trailer was also a pleasant surprise. The staff were neatly dressed in U-Haul uniform jackets. My paperwork was completed very quickly, probably because I took the time to pre-register an account on-line. The equipment was clean and neatly parked to gain easy back-in access. A staff member did most of the work hooking the trailer to my truck and took the time to make sure I was familiar with the features. Returning it was even simpler. A team-member guided me back into a very easy parking spot. By the time I got out of the truck and walked to the back it was nearly all unhooked. I had purchased the optional insurance, so no need to go into the office. A very warm â€œ have a good dayâ€ was issued and I drove away. The receipt was in my e-mail by the time I got home. My experience at this franchise will keep me coming back.William H.
El cliente no dejó un comentario.Hilary B.
El cliente no dejó un comentario.Mohammad M. | Overall Experience
Michael is an excellent manager.JOHN P. | Overall Experience
Was told twice we could get a refund. Moved out on the 3rd not the 8th. Never signed a contract stating no refund. Need a refund asap. Manager said I would get one either partial or full.Jennifer S. | Overall Experience
Lucky was very friendly and made conversation with me while he was trying to locate my file.Jennifer S. | Reservación
I have sent a longer email to the UHaul customer service contact that details everything that went wrong with my reservation.Kyle T. | Overall Experience
Staff not unfriendly; but they were too busy for good customer service and failed to meet time commitments.Gary S. | Overall Experience
the unit was leaking and destroyed some of my stored files the unit became infested with mice and the place became littered with mice droppings the mice ate my clothes stored in a plastic binROBERT W. | Overall Experience
After a rocky start locating my shipment the staff at the Burlington office in Ontario and Kenaston in Winnipeg were very helpfulchris t. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!