Comentarios de los clientes para U-Haul Moving & Storage of Aldershot

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Aldershot

Clasificación general:

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John W.
Clasificación:

For my needs, UHaul was a perfect choice. Expected but did not have a walkaround inspection with an associate. Mostly to verify existing cosmetic damage before leaving with the vehicle. Was told to film a walkaround with my phone, This is a good idea to give the renter added protection,

William H.
Clasificación:

After reading some very poor reviews I thought I must pass on my experience. The reservation was made over the telephone by a very friendly and informed representative. Picking up the trailer was also a pleasant surprise. The staff were neatly dressed in U-Haul uniform jackets. My paperwork was completed very quickly, probably because I took the time to pre-register an account on-line. The equipment was clean and neatly parked to gain easy back-in access. A staff member did most of the work hooking the trailer to my truck and took the time to make sure I was familiar with the features. Returning it was even simpler. A team-member guided me back into a very easy parking spot. By the time I got out of the truck and walked to the back it was nearly all unhooked. I had purchased the optional insurance, so no need to go into the office. A very warm “ have a good day” was issued and I drove away. The receipt was in my e-mail by the time I got home. My experience at this franchise will keep me coming back.

Hilary B.
Clasificación:

El cliente no dejó un comentario.

Jan V.
Clasificación:

no comment

Lindsay S.
Clasificación:

excellent service as always, the employees at this location always continue to go above and beyond. always a pleasure doing business with uhaul.

Brian P.
Clasificación:

First location failed to have the UHual ready for pickup @ guelph Line and Fairview Called and spoke to a rep at Uhual who set me up with another location, she was great. First location needs a talking to

Michael M.
Clasificación:

El cliente no dejó un comentario.

Andrew L.
Clasificación:

Check me in when I return so I don't get a phone call from Uhaul the next day looking for the equipment.

Alaric D.
Clasificación:

El cliente no dejó un comentario.

Seyed G.
Clasificación:

El cliente no dejó un comentario.

GLEN S.
Clasificación:

this location is a depot and up to my standards of service, just difference of rural vs city experience....

John V.
Clasificación:

El cliente no dejó un comentario.

STEPHEN C.
Clasificación:

I rented a car trailer and one of the front straps that hold the tires in place was ripped and could not be used. This is a crucial part of the trailer. It is unsafe to use it but I had no choice. Is it not the policy of U-Haul employees to wear masks in the store? Some employees do not wear it at all and some only partially had it on their mouths

Wei L.
Clasificación:

El cliente no dejó un comentario.

James M.
Clasificación:

El cliente no dejó un comentario.

michael O.
Clasificación:

I tried to pick up from the mobile app and was looking for a match for the licence plate and didn't realize it was a vehicle code i was looking for. I had to go back in and stand in line. It would be great if that was made clearer to the user to avoid this happening to others going forward.

michelle E.
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El cliente no dejó un comentario.

Eugen F.
Clasificación:

El cliente no dejó un comentario.

Nina K.
Clasificación:

Excellent work! Thank you!

Shea O.
Clasificación:

The lady helping me was not wearing her mask properly, it wasn't covering her nose and just barely her mouth.

simon G.
Clasificación:

El cliente no dejó un comentario.

Adesoji O.
Clasificación:

El cliente no dejó un comentario.

JOCHENL K.
Clasificación:

El cliente no dejó un comentario.

Cathy R.
Clasificación:

El cliente no dejó un comentario.

Bruce V.
Clasificación:

El cliente no dejó un comentario.

Daniel D.
Clasificación:

Poor service and over charged

Katherine L.
Clasificación:

I was told that the appliance dolly that I ordered with the truck was not reserved as U-Haul does not reserve the dolly. This is not acceptable as I reserved it online. It made the small job we had to do much harder and there was damage done to the appliance it slipped off the regular dolly the attendant was nice enough to lend us.

Maxime B.
Clasificación:

The online check-in and checkout is pretty tedious. Had to take some 10+ pictures and answer tons of questions. If only there'd be another way...

Andrew L.
Clasificación:

El cliente no dejó un comentario.

Andrew M.
Clasificación:

Excellent service by staff, equipment (truck and appliance dolly) worked perfectly. Thanks U-Haul!

Richard M.
Clasificación:

El cliente no dejó un comentario.

Shannon B.
Clasificación:

El cliente no dejó un comentario.

Milla P.
Clasificación:

Overall we did not have a good experience with Uhaul. We had booked a 10 foot truck to move a week before our move date but when a 15 foot truck became available on the website we snatched it up the day before the move only to receive a call that the truck was no longer available and the only thing they could provide us with was a van. We then asked what happened to the 10 foot truck we had just given up and we were told that they had overbooked 10 foot trucks which tells me that we may have shown up the day of and not even gotten the truck we had reserved. After explaining to the employee that we couldn't move out a 2 bedroom apartment in a van we were told that there was nothing else they could do. We then had to reschedule our moving date (and all the people we had reserved for that day) for when a 20 foot truck was available. I had reserved a dolly (and paid the $7) to be included in the truck but when we got to our destination the dolly was NOT in the truck so I had to send SOMEONE BACK to Uhaul to get the dolly as that was INSTRUMENTAL to our moving plans and when they got there they were given the choice between the broken stand up dolly or the base dolly. I had reserved the stand up dolly but since the one they had on hand was broken we obviously did not choose that one... It was clear when I got into the truck that it had NOT been cleaned or even wiped down after the last use and since we're in the middle of a GLOBAL PANDEMIC this did not make me feel safe or confident in Uhaul's ability to keep me, the customer, safe. Overall this was a very poor experience with Uhaul and makes me question if I would ever use your services again.

Richard M.
Clasificación:

El cliente no dejó un comentario.

Paul F.
Clasificación:

El cliente no dejó un comentario.

Peter H.
Clasificación:

El cliente no dejó un comentario.

Kelly D.
Clasificación:

El cliente no dejó un comentario.

Sarah T.
Clasificación:

5x10 sized trailer would be a nice option

Richard K.
Clasificación:

El cliente no dejó un comentario.

Chris N.
Clasificación:

Excellent service on short notice.

Kishorkumar M.
Clasificación:

El cliente no dejó un comentario.

Craig S.
Clasificación:

El cliente no dejó un comentario.

craig G.
Clasificación:

The customer service at this location is very poor. The service members charged me for cleaning. This was wrong as I brought the vehicle back in perfect condition. I have been a valued customer at this location however because of poor service and fraudulent charges for cleaning I will now allways be renting trucks from companies other than U-Haul in this area. I would like a follow-up email explanation. Craig

evan M.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

Peefect service overall

Jose N.
Clasificación:

El cliente no dejó un comentario.

Douglas H.
Clasificación:

El cliente no dejó un comentario.

Christopher B.
Clasificación:

There could be a few more tie down rings to use for straps especially along the side walls half way up on the sides. Thanks Chris

Jason D.
Clasificación:

No complaints...keep up the great work.

Darrin K.
Clasificación:

Have friendlier staff and a easier way to check in do online check in before i Got there And everything i did online gad to redo same thing and location

Philip B.
Clasificación:

The amount of gas in the tank was overstated when I picked up the truck. I had to put in more gas than I should have to avoid being over-charged for a fuel "shortfall".

Mario S.
Clasificación:

El cliente no dejó un comentario.

Vlad R.
Clasificación:

Great staff and service!

Anne B.
Clasificación:

El cliente no dejó un comentario.

JEFF H.
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Truck was clean and was perfect for our needs. Store staff was very rude and definitely did not seem to want to be at work... no hand sanitizer for public use either... we have used other locations and had wonderful customer service..

Leonard A.
Clasificación:

El cliente no dejó un comentario.

Tammy M.
Clasificación:

El cliente no dejó un comentario.

yenyda B.
Clasificación:

El cliente no dejó un comentario.

Peter B.
Clasificación:

El cliente no dejó un comentario.

Rose M.
Clasificación:

All good.

Ian W.
Clasificación:

Excellent, professional customer service from the staff who served me.

Leonard S.
Clasificación:

El cliente no dejó un comentario.

Sheila I.
Clasificación:

El cliente no dejó un comentario.

val M.
Clasificación:

Picking up the vehicle and returning it was very slow because there were not enough counter help - ie not enough people working.

Saundra R.
Clasificación:

I checked in online to save time but that is useless with only one staff on, on a Saturday morning. My truck was confirmed, but they gave it to the man in line ahead of me. The staff were horribly slow and clearly hated their jobs. The kid I returned the truck to had his feet on the desk and was on his phone WITHOUT a mask and didn't move when I walked in.

stephen H.
Clasificación:

El cliente no dejó un comentario.

John D.
Clasificación:

Provide a full tank of gas. Easier to full up just before return than guess amount needed for half a tank.

Melissa C.
Clasificación:

The truck we booked was not available even though we reserved it a month in advance. Ended up having to make 4 trips to move.

Rhamond P.
Clasificación:

El cliente no dejó un comentario.

Chelsey S.
Clasificación:

Everything went great. Customer service was fantastic. No complaints.

Roelof M.
Clasificación:

Staff was not friendly. Further, one staff member decides to move the trailer just as I am about to drive up to it. Then the other staff member makes me back up to in a very tight spot beside the building, despite me suggesting the other spot was a lot easier. Staff seems totally uninterested and ‘customer service' is not part of their vocabulary.

Todd H.
Clasificación:

Straps were broken on the trailer, but the staff was AWESOME. Super helpful, went out of their way on pickup and drop off — highly recommended.

Lisbeth K.
Clasificación:

El cliente no dejó un comentario.

faiz L.
Clasificación:

El cliente no dejó un comentario.

David H.
Clasificación:

El cliente no dejó un comentario.

Bernard D.
Clasificación:

El cliente no dejó un comentario.

Jackie K.
Clasificación:

El cliente no dejó un comentario.

Bonita J.
Clasificación:

Figure out a way to not have to give information again at the store after booking online.

Michael D.
Clasificación:

Put air in the left side tire of the trailer I rented

Derek S.
Clasificación:

El cliente no dejó un comentario.

Erin L.
Clasificación:

Easier process for returning trucks after hours. Employees that don't close early. More staff, it's always a busy location. Training for some staff on friendly customer service.

Gina G.
Clasificación:

El cliente no dejó un comentario.

Darlene H.
Clasificación:

El cliente no dejó un comentario.

paul E.
Clasificación:

Excellent and friendy service by the administrator. Highly recomend to friends.

Leonard S.
Clasificación:

El cliente no dejó un comentario.

bob W.
Clasificación:

We arrived the repnd just pointed to row of trailers So I went out to back up for one to find out I needed to go back into store for paper work. Then while hooking up the rep finally came out and we had to wait for repairs to be done. So I asked what if I upgrade to next size up was told no they are reserved as they pulled off non broken parts from the one I could just hooked up to and been on way. And then have to fix it myself!!!! Not sure I will return to uhaul again

Tara C.
Clasificación:

El cliente no dejó un comentario.

Brenda B.
Clasificación:

The truck was not clean on pick up and the driver's front tire was low on air do not believe set the circle check was done correctly for the safety of my family

ILIYA S.
Clasificación:

El cliente no dejó un comentario.

Dan B.
Clasificación:

El cliente no dejó un comentario.

helen L.
Clasificación:

Pleasant services 🥰

HELGA H.
Clasificación:

El cliente no dejó un comentario.

peter A.
Clasificación:

El cliente no dejó un comentario.

Leo G.
Clasificación:

Everything was great

Brandon G.
Clasificación:

El cliente no dejó un comentario.

Peter H.
Clasificación:

El cliente no dejó un comentario.

Frederick C.
Clasificación:

I cannot think of anything because the service was excellent, the lady at the office was very helpful and the interior of the van was in immaculate condition. I would surely recommend my friends this U-Haul location.

Perry W.
Clasificación:

El cliente no dejó un comentario.

Al L.
Clasificación:

El cliente no dejó un comentario.

patrick B.
Clasificación:

very helpful staff

Mohammad M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JOHN P. | Overall Experience |
Clasificación:

Michael is an excellent manager.

Jennifer S. | Overall Experience |
Clasificación:

Was told twice we could get a refund. Moved out on the 3rd not the 8th. Never signed a contract stating no refund. Need a refund asap. Manager said I would get one either partial or full.

Jennifer S. | Reservation |
Clasificación:

Lucky was very friendly and made conversation with me while he was trying to locate my file.

Kyle T. | Overall Experience |
Clasificación:

I have sent a longer email to the UHaul customer service contact that details everything that went wrong with my reservation.

Gary S. | Overall Experience |
Clasificación:

Staff not unfriendly; but they were too busy for good customer service and failed to meet time commitments.

ROBERT W. | Overall Experience |
Clasificación:

the unit was leaking and destroyed some of my stored files the unit became infested with mice and the place became littered with mice droppings the mice ate my clothes stored in a plastic bin

chris t. | Overall Experience |
Clasificación:

After a rocky start locating my shipment the staff at the Burlington office in Ontario and Kenaston in Winnipeg were very helpful

No se han enviado comentarios para esta ubicación.

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