El cliente no dejó un comentario.Mary D. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Alcoa Hwy
Alcoa, TN 37701
(Next To RJ's Courtyard Restuaraunt)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Since moving to here, every time I have needed a "U-Haul" I came here. I have been consistently treated professionally, respectfully and in a friendly manner. This time was no different. My questions were answered thoroughly, I understood my responsibility re: the equipment and the equipment performed as I expected. Check out and check in was smooth too.JOHN T.
Customer did not leave a comment.Anna H.
Customer did not leave a comment.JEROME R.
Customer did not leave a comment.STEPHENCARL E.
Customer did not leave a comment.CLAYTON W.
Windshield was very dirty. Major safety issue in my opinion. Couldn't see at night for the glareBRYON J.
Customer did not leave a comment.JONATHAN M. | Overall Experience
Easy, convenient and affordable.BEN R.
They were very professional and knew what they were doing and treated everybody with respectMICHAEL A.
Make sure all of your locations are aware of the promotion your company offers and how to ensure customer receive what they earn.KOREY G.
Customer did not leave a comment.BRIAN K.
They sent me to another location for drop off which was out of the area.Everette M.
Customer did not leave a comment.CHARLES L.
Customer did not leave a comment.Jennifer R. | Overall Experience
Customer did not leave a comment.EVAN G.
Customer did not leave a comment.Chad C.
Customer did not leave a comment.ANTHONY P.
Customer did not leave a comment.DAVID J.
Keep up what you are doing!DAVID J.
Customer did not leave a comment.MILTON H.
Customer did not leave a comment.PATRICK C.
Customer did not leave a comment.BRIAN K.
Customer did not leave a comment.CHRISTIAN G.
Customer did not leave a comment.DAVID J.
The truck needs LOTS of work.Chadwick C.
Customer did not leave a comment.MARK P.
The staff at the Alcoa location are always on top of their game! I've never gotten bad service!. Willam BrownWILLIAM B.
Customer did not leave a comment.Travis H.
Customer did not leave a comment.CONNIE L.
Customer did not leave a comment.David J. | Overall Experience
They were right on top of things. It was maybe one minute after pulling in, that someone was there to inspect the truck, and got us on our way. Very nice setup. Very courteous gentleman.Lawrence B.
Customer did not leave a comment.Tammy E.
Customer did not leave a comment.BRITTANY k. | Overall Experience
Customer did not leave a comment.SCOTT A.
I had reserved climate controlled units and when I arrived none were available but I was told air is circulated through the building where my units are. One employee was cranky but eventually became more friendly. The rest of the staff was amazingKim T. | First Impressions
Customer did not leave a comment.Zachary H.
Customer did not leave a comment.CLAYTON A.
Great service! Give Joe a raise, he was awesome!!LISA J.
Customer did not leave a comment.BRIAN K.
Can't think of anythingJAMES W.
Make sure the gas is actually on half a tankMARGARET S.
This location is a complete opposite to the pickup location for my rental! Top of the line location!Richard J.
Customer did not leave a comment.JENNIFER B.
Customer did not leave a comment.KARI D.
Customer did not leave a comment.ZANE W.
Customer did not leave a comment.STEVEN C.
Asking for a full refund. Cannot get through to customer service at all. 4075064500VICTORIA A.
This is by far the best location i have experience with U-Haul. The staff were extremely helpful and came right out as soon as we arrived.James S.
Anthony was great to work with and gave me safety tips to keep the equipment in good order.MARK H.
Customer did not leave a comment.deloris d. | Overall Experience
Customer did not leave a comment.LUCAS F.
They were greatDESDNIE H. | First Impressions
Customer did not leave a comment.Steven S. | First Impressions
Extremely efficient in dropping off. Took less than 5 minutes!James W.
Customer did not leave a comment.Richard J.
All moving helps was horrible, product was not ready when I needed it. When I got a storage unit I was assigned 3 different ones initially being assigned units that other people already had.Mariann G. | Online Move In
Customer did not leave a comment.GERHARD E.
Customer did not leave a comment.Kyle C.
The mobile checkin return process is still failing since the last return I made in may 2021. The allow location features are set but it does not recognize it's turned on. The store contacted me this morning to advise they have performed the return.KEVIN D.
The equipment was clean. The problem I have as with all the 6x12 trailers that I have rented from U-Haul this spring and summer are the trailer brakes are too sensitive. This last one being the worse. I tow a lot of trailers. This one was terrible. The slightest bump would engage the brakes. I tow with a 2001 Tahoe and this trailer even when empty would jerk the vehicle back and forth. This is very rough on the hitch and possibly transmission. These trailers are not set up correctly and should not have brakes engaging in this manner. If this is not fixed when I rent the next time, I will go elsewhere.ROBERT F.
The limited number of available dates for drop-off and pick-up was a significant problem. We were very fortunate to be able to get a pick-up date closer to what we needed. The original date would have been very close to our closing. The long delay after our arrival at our new home was also a problem. Please work on more timely, and flexible scheduling for pick-up and drop-off of the UBoxes. Otherwise, I was very satisfied with the experience.Greg T.
Customer did not leave a comment.Aaron B.
The steering in the truck needs attention. It would not keep the road safely. When telling Raymond upon checkin, he made as if we were bothering him by telling him. Had just a real stand offish attitude.ANTHONY A.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.RUSTY R.
Customer did not leave a comment.RAYMOND S.
Everything was perfect!Megan R. | First Impressions
I returned the trailer about 1.5 hours late on second day and they charged me for 3 days. At pickup they told me just rent for 3 days Incase and that they would refund 3rd day if needed. Isn't there a little grace period. I rent your truckers sell the time and I think that's a crock of Shit.ROCK Q.
Give repeat customers a better rate on mileage..LESTER H.
Very clean and employees were very nice. I also liked the recycling place to put items that others can take and use.CONNIE M. | Overall Experience
Customer did not leave a comment.BEVERLY H.
Much easier - Instructions visible - quick easy drop off.Charles G.
Very knowledgeable and friendly.MICHAEL L.
It was a bit more complicated than I imagined, but the unit was larger than I thought, which was great.JUSTIN M. | First Impressions
Just want to thank Ray and the team. The pick up trucks are an affordable and perfect solution for my needs and the convenience of 24/7 drop off and pick up is awesome. The guys also diligently helped me find my sunglasses I left in a truck. I really appreciate the customer care, you don't see that much anymore. God bless your business and keep up the great work. You are helping me and my family tremendously.Gianclaudio P.
Desk rep. was little less than friendlyRONALD H.
Customer did not leave a comment.DAVID N.
After renting a storage unit for the past four years, we no longer needed it. I typed a short letter to the manager informing him that our unit was cleaned out and I would not longer need it. Your employee looked at the letter and dropped it in the trash, no thank you, no acknowledgement, no nothing, Teach your employees some manners.Ronald M. | Overall Experience
Customer did not leave a comment.Herbert P.
Truck was clean and well maintained(Uhaul location did a very good job), it was also worn out. Need to update equipment sooner, as it had over 160,000 miles on it.DOUGLAS P.
Awesome placeRICHARD B. | Overall Experience
Customer did not leave a comment.ANDREW S. | Online Move In
Customer did not leave a comment.HARVEY G. | Overall Experience
Great customer service.Ernesto J. | First Impressions
Customer did not leave a comment.HARVEY G.
Customer did not leave a comment.ERNESTO J.
The truck had a dolly locked in the back which I did not need. It was actually in the way of the couches that I needed to load. So I disconnected it and placed it up in the front of the truck and never used it. I was charged for the dolly even though at drop off, I was told they would not charge me. I spoke to a really nice man at this location today and he fixed the issue. Otherwise an excellent experience at a really good U-Haul location.JOHN P.
Nothing. It was very quick and they discovered my Jeep was already wired and credited me for that.Steven F.
Customer did not leave a comment.KIM B.
Customer did not leave a comment.BRADLEY A.
I love the staff at this location. They are always so kind and helpful. They even remembered me from when I rented a trailer from them to make a cross country trip last November and asked me how it went. A+ staffHeather B.
Excellent facility and well maintained. Only rated 4 Star because the U-Haul computer access system and billing system was often screwed up. Would still recommend U-Haul to others and have.GARY S. | Overall Experience
Customer did not leave a comment.DENNIS T.
Equipment was in good shape and the service guys were extremely helpful.ROY L.
This location is the one of the in the country. Never an issue and always professional.Jim C.
Customer did not leave a comment.JACKSON T.
Customer did not leave a comment.Jeffrey W.
5 stars!JOHN B.
The web reservation app automatically populates quantities of anticipated supplies, dollies, etc. This is ok if the customer declines the offer. However, if the customer chooses one of the offers the quantity must be edited. This should not be a problem since the customer will need to specify the quantity any way. However, there are other items populated on the line that the customer may not need and have no interest to pay it any attention. This situation permits an item to be reserved in error or by mistake.Willie A.
John is awesome!charles J.
The vehicle was well maintained and cleaned, pick up and drop off was really easy, and the staff was very friendly.Brittney D.
Open much earlier than sub contractor/franchise locations. Fast and curtious service.BERT T.
Drop off after hours but I felt safe being there at that hourJames L.
Customer did not leave a comment.JUSTUS C.
Customer did not leave a comment.ALLEN P.
Customer did not leave a comment.JEFFERY D.
Customer did not leave a comment.Brian Y.
Customer did not leave a comment.DAVID G.
The location was fine, but customer service on the phone was the worst I have ever experienced. On hold for a total of 3 hours and when I got through they were of little help.Kevin C.
We have used U-Haul at the Alcoa location several times and after using this location for first time, we look no further! Storage facility and units are clean, temperature controlled and easily accessible. Vehicles we rented were clean and dependable. We highly recommend John, the manager, and this U-Haul location. Bill, Knoxville, TnWILLIAM C.
Customer did not leave a comment.Barbara A.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.MATTHEW H.
I didn't catch the managers name, but he was an absolute pleasure to work with. We ran into a little hitch issue and he didn't hesitate to clear things up and go the extra mile for us so we CLD get on our way!! We are so appreciative to him for his assistance and friendliness!!! We will definitely use this location again in the future!MICHAEL C.
Great personnel at the pickup and drop off. They make it a real pleasure to do business with and a big help with transport needs.EVAN O.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.PARTHKUMAR P.
Everyone was very helpful and went out of their way to help us.REBECCA Q. | First Impressions
Customer did not leave a comment.KENNETH W. | First Impressions
You have the best staff working for you professional always always ready to help if you need anythingtimothy r. | Overall Experience
Went above and beyond my expectations. Super friendly helpful and clean and safe. Love this place for storage.Christine r. | Overall Experience
Storage was great. My flight to VA was cancelled. By the time I returned to VA. I had already missed my reservation time. Uhaul was gracious enough to rent me a 15 ft truck. This truck was too small for me to remove my remaining items. This required a third plane ticket to VA and rental of a third truck. This added about $1200 Tony moving expense.Kenneth C. | Overall Experience
Customer did not leave a comment.Lilly D. | Overall Experience
The staff is amazing, and the storage area is very cleanMegan C. | Overall Experience
I reserved two large storage units. When I got there they told me they only had one unit available. Why did I reserve it?Kenneth C. | First Impressions
The only problem I had was getting heavy storage stuff downstairs. Other wise it's a great place.Elizabeth C. | Overall Experience
Customer did not leave a comment.Christopher W. | Overall Experience
Customer did not leave a comment.JENNA W. | First Impressions
Very accommodating and reasonableWILLIAM C. | Overall Experience
Customer did not leave a comment.Onyx B. | First Impressions
Nice folksphil b. | Overall Experience
Customer did not leave a comment.Jackie B. | First Impressions
The staff and facility were top notch. The only issue I had which is what caused the rating to be low was the Setup of the storage facility. I rented one of the biggest units they had in climate control and it was on the top floor. Looking around it seemed like all the large units were upstairs and the small closet units were on the first floor. Seemed completely opposite of what you’d expect which made for a really long and tiring moving experience because of the ten stairs that had to be climbed with every load. That flaw in design is what really makes this storage unit rental questionable, because the staff was extremely friendly and the facility was super clean and well lit. A+++ for the staff and cleanliness, D for the storage unit design and practicality.Ryan F. | First Impressions
Customer did not leave a comment.christina l. | First Impressions
Customer did not leave a comment.william r. | Overall Experience
Customer did not leave a comment.Frances B. | Overall Experience
Really helpful and friendly staffEdmond R. | First Impressions
Bit expensive and they don’t want to work with you even after having the unit for 24+ months.steven n. | Overall Experience
Customer did not leave a comment.David J. | First Impressions
Customer did not leave a comment.BETTY Y. | Overall Experience
Customer did not leave a comment.George M. | First Impressions
John was at another facility years ago when I lived near that store. His employees were always friendly knowledgeable and the atmosphere good. Since he left that store wasn’t the same (still ok but not the same atmosphere ). Now I’m close to another location (all corporate stores) and it’s not like his was either. When I put storage in Alcoa I saw he was there. Every employee was friendly and the same atmosphere as 15 years ago. Great job John and team!!jonathan b. | First Impressions
This location was always very clean and well maintained. The office staff were generally nice. This is a safe place to store your belongings.Susan W. | Overall Experience
The guy at the front desk (can’t remember his name) was very friendly and accommodating! He only had a small unit available but our things wouldn’t fit from the trailer we had rented so he gave us two! Being from California and moving to TN, I wasn’t sure what to expect from the people but was overwhelmed by the kindness and hospitality. Someone saw us struggling with a recliner and offered to help get it in the upstairs unit…..LOVE southern hospitality….don’t know why I stayed in California as long as I did. I feel at home here and this was my first experience. Thank you UHAUL!!David D. | Overall Experience
Easy to rent and convenient location friendly staffRebecca L. | Overall Experience
Customer did not leave a comment.rachel h. | First Impressions
I am rating this so that your emails will go away. The experience was fine but your email barrage is ridiculous.Jerry G. | First Impressions
Customer did not leave a comment.Robert S. | Overall Experience
Customer did not leave a comment.sonia h. | First Impressions
Customer did not leave a comment.Elizabeth S. | First Impressions
I had a very great experience. It was easy to reserve a unit and fill out paperwork when I arrived. The staff was great!Alice H. | First Impressions
Great experience all around. Rented truck from Leesburg Fl and that was PERFECT! Drove to Alcoa, perfect. Super experience. Easy to load !HARVEY G. | First Impressions
Customer did not leave a comment.Robert S. | Online Move In
Customer did not leave a comment.PETER K. | Overall Experience
Customer did not leave a comment.Chelli L. | Overall Experience
Always extremely clean and the staff are wonderful!!!SUE W. | First Impressions
Your Sunday Staff is Top Notch.timothy r. | First Impressions
The guy who help me very accommodating and helpfulMalinda L. | First Impressions
Staff always helpful, well-maintained facility. No issues in the 6 years we used storage unit. Great people!Donna R. | Overall Experience
Customer did not leave a comment.Kay W. | Overall Experience
Been a customer for a long time and will continue to recommend to others.william r. | First Impressions
Very secure, very efficient and great inventoryJoe G. | Overall Experience
Customer did not leave a comment.jim w. | First Impressions
Customer did not leave a comment.William C. | Overall Experience
Customer did not leave a comment.carlton m. | First Impressions
Reliable staff and really great service. Will recommend to my friends.Daniel C. | First Impressions
The staff was very helpful.WILLIAM C. | First Impressions
Customer did not leave a comment.Joseph H. | First Impressions
Raymond was awesome! He took time with us to show us our different options for storage and was very helpful and polite. All the staff was helpful! Even the fellow that showed us the procedures to get into our unit. It was really a great experience! Thank you so much!Syldia S. | First Impressions
Customer did not leave a comment.Kay W. | First Impressions
Customer did not leave a comment.steve c. | First Impressions
Customer did not leave a comment.Carla W. | First Impressions
Customer did not leave a comment.Sally L. | First Impressions
Had a wonderful experience and heated as wellJames P. | First Impressions
Quick service, got it right the first time.randall p. | First Impressions
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