Customer Reviews for U-Haul Moving & Storage of Alcoa Hwy

4,813 comentarios

3699 Alcoa Hwy   Alcoa, TN 37701
(Next To RJ's Courtyard Restuaraunt)

(865) 238-0881

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(865) 238-0881

3699 Alcoa Hwy
Alcoa, TN 37701
(Next To RJ's Courtyard Restuaraunt)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Kru G. 
Clasificación:
5.0

Exterior of vehicle was dirty with mud caked in fender wells and grimy exterior. Interior was clean. Staff was friendly and pick up was easy.

Neal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

rick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharrian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

I'm not happy with the initial reservation system. I went to one location that had it ready, but when I got there they told me they didn't have the truck I needed. I then had to go to a different location. Everyone was very nice and helpful but the reservation system wasn't great.

Heather T. 
Clasificación:
5.0

Im amazed for the quality of the place and storage. Its super secure n clean. The workers are little to moody but i guess its the weather.

Allan C.  |  Overall Experience 
Clasificación:
5.0

Very prompt service in getting the vehicle and upon returning.

ROBERT L. 
Clasificación:
5.0

This was a very professional, clean establishment that takes care of their vehicles well! Would recommend this location above many others in the Knoxville area.

Jackie F. 
Clasificación:
1.0

Reason is no help all done on a phone had to wait 1 hour for reply and person was nice however at 11pm her kids screaming hard to even hear her but she tried. The print on contract all too small and no help to how to do and iPhone 13 issues I had spent 2 hours trying to return after only 2 hours use and the tire sensor kept going off on vehicle I pumped tire up as very low plus I bought new caps I was on hold with uhaul over 1hour that is horrible customer service. I was told I would get compensated for all the issues yet no I wasn't No uhaul isn't customer oriented the check in is horrid kept telling me my iPhone 13 couldn't connect That's absurd after 2 hours I left the place at 11:05pmbeen on hold for over an hour trying to get answers finally after I got home talked to person. Horrible customer service. I'm a 75 year old grandmother moving my granddaughter into apt at UTK never have I ever felt No Help.

Carol D. 
Clasificación:
5.0

The crew in Alcoa is awesome!!

MARK W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip T. 
Clasificación:
5.0

This locations was very well maintained and organized. When we pulled up a gentleman with a beard came out to greet us. The other man inside was also kind, friendly and both very professional. They knew how to relate to their customers and asked if everything went well. They we 2 of the best representatives we have encounter in our many moves. Combining that with the cleanliness and well cared for trucks and facility, this was a very pleasant experience. I sadly can not recall the 2 gentleman's names to show recognition , but they were terrific! Monique McLean

Mark M. 
Clasificación:
5.0

This UHaul location is always my go to. I am a repeat customer and very pleased every time with the communication, ease of service and transparency.

Catherine A. 
Clasificación:
1.0

Never made it in to the drop off spot

Steve D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
2.0

I accidentally left several personal tools in the door pocket. I returned to get them after trying to call the location several time but to be routed to some other place. The tools were gone and no one taking responsibility. Bottom line the employees are dis honest and took stolen property. Do you want to do business with them also a $39.00 a day truck costed me $68.00, to add one more day. Along with millage a total rip off.

Larry S. 
Clasificación:
5.0

Thank you...

Alena F. 
Clasificación:
3.0

We were 4th in line for a rental out of 9 people but additional renters kept coming in. When we got to the counter the single rental agent on duty asked if we had a reservation. We told him we tried to make a reservation last night and again this morning but the website only allowed pickup times from 11 pm to 4:30 am and we needed a pickup time of 9am. He made us step aside while he waited on 3 others behind us who had reservations. While we stood aside, we again went online and were able to make a reservation but did not get the vehicle we wanted because the person who had been 4 behind us in line took the last pickup truck. We had to take a van which had just over half a tank of fuel, had animal hair on both seats and the passenger seat smelled like animal urine. It was gross. Uhaul needs to correct the problem with its website so customers can make a reservation the first time they try and serve customers when their turn at the counter comes. You shouldn't be forced aside because people who arrive 10 minutes after you are served before you.

Geoffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry S. 
Clasificación:
5.0

Good people work there

Steve S. 
Clasificación:
5.0

We were very happy with your service and getting upgraded to the 26' really helped us. Truck was clean and ran great. Steering wheel was out of alignment though, but I got used to it….

Jeffrey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RUSSELL P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher V. 
Clasificación:
3.0

The truck ran horribly, a tire was I believe old and damaged, like a bubble in the radial and it shook and vibrated from Knoxville to Arizona.. a horrible drive and the truck barely made it up any hills.

Kari W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Everette M. 
Clasificación:
5.0

Quick service and checkout. I appreciate how efficiently the facility provided exactly what I needed, hooked up the trainer and had me on my way Easy and convenient

CliffordE H. 
Clasificación:
5.0

Very helpful and informative

William H. 
Clasificación:
5.0

Keep up with the good work! Thank you!

RICARDO RAMON N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Julia M. 
Clasificación:
5.0

Great service all around. Fast and friendly. Will use again.

Joshua W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Imani U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

Everything went as planned, couldn't be happier with the service and rental from U-haul. ¡Gracias!

greg T. 
Clasificación:
5.0

John went out of his way to make me happy when we had a gas and mileage related question. Anytime I've had any type of bump in the road John always finds a way to make it work and I appreciate that. It keeps me coming back

kimberli s.  |  First Impressions 
Clasificación:
3.0

# 1 - I always fill in the order online & put in all my info & photos of my drivers license. My husband picks up the truck for me. EVERY time he is given a song and dance claiming that I am not registered to drive and must fill complete info online. Last week I spent an hour trying to upload images (again) while I was on hold trying to speak to the person at the desk at the Alcoa location - more than 35 minutes hold. I was unable to complete the process but the young man finally answered assured me that I was a registered driver and there never was an issue. The bearded man that served my husband was extremely rude and insinuated that if he wasn't happy, he could rent elsewhere. I rent from this location serval times a month - this is unacceptable! #2 The cab REEKED of cigarette smoke - my grandkids wouldn't ride with me because of the stench. UNACCEPTABLE!

Christine M. 
Clasificación:
5.0

When I reserved on the website it had listed a 20' truck available,and 3 days later I got notification that 20' was not available and they gave me a 26' instead. Also I still have a pending transaction against my account that should have been cleared when the finalized charge was put through. Not sure if this is due to your system or my bank though.

Perry A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

I reserved on line, showed up the morning of pick up and was in and out in 5 minutes and they even pulled the truck up and had it running for me when I went to leave. I must say UHaul on Alcoa highway has been the best place to deal with when renting a UHaul.

Richard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

No issues at all. Completely opposite experience than pickup

Cathleen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH W.  |  Overall Experience 
Clasificación:
5.0

Fast, friendly service. We always go to this place.

Steve S. 
Clasificación:
4.0

After hours drop off.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery A.  |  Online Move In 
Clasificación:
5.0

During a transition of renovating our home we found ourselves in need of storage and Alcoa Hwy Haul has been fantastic. Charlotte makes sure that you have everything you need and that you understand everything that storage entails. You can tell that the employees are very happy where they work and it shows through their professionalism and pride. This facility is very clean and I felt very safe. ¡Gracias!

AMANDA S.  |  First Impressions 
Clasificación:
5.0

Staff provided excellent customer service

Mark L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lacie G. 
Clasificación:
5.0

Easy to work with in and out in a flash

JOHN M. 
Clasificación:
4.0

I ordered an appliance dolly and it was not in the truck. I picked my truck up with my mobile phone, so and I did not have time to correct the issue inside the store because I had to meet movers at my house.

Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
5.0

Professional, courteous and everything beyond my expectations! Made my job so much easier!!

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug S. 
Clasificación:
5.0

Absolutely no worries. Security is the best and staff is very friendly, yet professional.

john a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON M. 
Clasificación:
3.0

After two phone calls with customer service, no one told me I would need a $100 deposit on a rental if paying cash. I also didn't have a major credit card, so this “limited” the type of truck I rented. I felt ashamed and upset. I had $55 in cash and a debit card. My rental ended up costing more than that slightly after mileage. You guys need to train your phone associates better, so they don't waste their time going to uhaul without at least $100 cash in hand or a major credit card. I won't be renting from uhaul again.

April H. 
Clasificación:
5.0

Very user friendly and staff is excellent

TROY NEAL B. 
Clasificación:
1.0

Horrible customer service

Heather W. 
Clasificación:
5.0

We had trouble getting the phone app to work correctly and had to go to the desk for our pick-up and return. Other than that, our experience was excellent.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scotty S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

I was upset with the return process. I arrived while the attendant was completing the receiving of a previous client. I parked the truck behind and signaled to the attendant that I would empty my personal contents while I waited. As I returned to my rental another client pulled in with an open trailer. The attendant was returning from parking the previous client and went to the fellow with the open trailer and said to me, "I'll be right with you"... well, 10 minutes later I went to him and said, "Just email me my receipt, I can't wait any longer". I know I could have done that from the "get-go" but I like to be with the attendant when he examines truck that I return. I don't mean to be difficult but order is order - the attendant should have kept it and not processed the open trailer return before me. I was right there standing by my rental. The client with the trailer pulled in ahead of me but the attendant knew very well that I had already been waiting several minutes for my turn. I rent trucks here regularly but I have never seen that attendant before.

Christine M. 
Clasificación:
5.0

Text links and website were glitchy. The employee who helped me at the counter was awesome. Super helpful and friendly, give him a raise or a bonus or something. Hands down the nicest employee out of all my times using this location. Have him teach coworkers about perfect customer service.

Eileen R. 
Clasificación:
5.0

Our driver who delivered our boxes to our home in Maryville was wonderful! I think her name was Jamie. She did a great job placing them when I wasn't home and did a great job of getting across that busy street with all those boxes. She was very kind and understanding. Also thanks to Don for his kindness as well at the Alcoa Store. We will definitely recommend Ubox to all our friends.

Taryn E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa W. 
Clasificación:
5.0

I discovered the unbolted tire strap rod on one side and one of the employees walked over to the other strap retaining rod and pulled it right off. It was not bolted down either.

Steve S. 
Clasificación:
5.0

As always Alcoa Hwy Uhaul center, and especially John W and his team excel at customer care

Monica B. 
Clasificación:
5.0

Unlike any uhaul locations, this location has a large inventory available, a friendly staff, and hours of operation that are actually good for the customer.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maged A. 
Clasificación:
2.0

I was over charged on the price of the uhaul. I will not be coming back to this location

Trevor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryce H. 
Clasificación:
5.0

Both guys working at the location provided outstanding service at both pick up and drop off. The online reservation process was easy and convenient. Big thanks to all.

Brian G. 
Clasificación:
5.0

Staff was amazing and super nice. The facility is spotless and I very competitive price wise. So thankful you had a unit available!

AMANDA S.  |  First Impressions 
Clasificación:
5.0

Will continue to suggest and use facility and products.

JEREMIAH G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah F.  |  First Impressions 
Clasificación:
4.0

Had problems w/ the website on more than one occasion while yrying to pay the bill. Local office was great!

Sandra K.  |  Overall Experience 
Clasificación:
5.0

Nothing. We received excellent customer service!

Susan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phoenix P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

Excellent location and wonderful customer service. Will be happy to refer this location and will use again. Gracias.

Tami P. 
Clasificación:
5.0

The customer service at the Alcoa location was wonderful! John, (I believe that was his name) helped us with a smile and great service. We were moved locations (originally booked at the Farragut location), so we had to drive further for the pick up and move. He made sure to accommodate us and I actually preferred that location to Farragut. We will be back! Thank you!

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly B. 
Clasificación:
5.0

The truck itself leaked, and everything in the mother's attic was soaked, including my children's babybooks and childhood photos which are now ruined, as are books and some of my wife's work documents.

BRIAN H. 
Clasificación:
5.0

The Customer Service at this facility was beyond excellent. We were impressed by the kindness and professional behavior. We will recommend UHaul 3699 Alcoa Hwy. Alcoa , Tennessee. (865) 238-0881

John B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Dhaval P. 
Clasificación:
5.0

Smooth transaction. Will definitely use again.

Leigh H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
4.0

Fuel going out was at 5/8, we went 27 miles total and put $20.00 in it before returning. Tried to charge us for fuel. Thankfully I took a picture of the fuel gauge when picking it up.

Jerden H. 
Clasificación:
5.0

Very good service. I was in and out in five min

DARRELL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
2.0

The truck was clean but within two minutes of me driving away the low pressure light came on for one of the tires so the entire drive we were anxious there was a nail or something in the tire and it was going to continue losing air. Y'all should be checking that before you rent vehicles out

Lisa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey S. 
Clasificación:
4.0

I like the concept of renting the unit after hours and with an app. Where you failed are as follows: 1. I didn't know where to go to find the truck that was pictured, no signage. 2. It took much to long to check out the truck while I was standing there in the parking lot. I need to be able to do some ahead of time. 3. Once I got to the end it took for ever to "get the approval" and then I was asked to do something else @ 11pm to prove I was who I said I was... That was stupid. 4. I booked a 24hr rental but once I had the truck checked out it said an earlier return time. Fix these issues and you will have a winner on your hands. Being able to just come get a truck or trailer when I need it through an app would be great. Your on the right track but don't think your done and stop developing the service.

Michael R. 
Clasificación:
5.0

Employees were friendly and efficient, even after my nephew accidentally set the alarm off.

MICHELLE W.  |  First Impressions 
Clasificación:
5.0

I am so thankful for the helpful front desk, and the cart driver who are both extremely helpful. The place is so clean, organized and takes my worry away about storing stuff. The world is a better place because of this convenience! Thank you so much!!

Fumiko K.  |  First Impressions 
Clasificación:
4.0

Inside temp controlled storage for couple years. My ground-level unit had good access but glad I didn't have to move up/down stairs. I thought price was high. Overall area well maintained, but upon move-out, I found many items had been dripped on from above leaving a sticky residue on items, as well as dirt, glitter, and small debris from unit above - nasty. Luckily residue is coming off wood furniture but some paper products ruined.

charles h.  |  Overall Experience 
Clasificación:
5.0

excellent customer service

CHARLES L.  |  Overall Experience 
Clasificación:
5.0

Great place for camper storage. The employees were friendly and helpful

Thomas M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGHAN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Moya M.  |  Online Move In 
Clasificación:
5.0

Its very clean and all the guys are very helpful and friendly and the owner is a wonderful and down to earth guy. Would recommend this place to anyone. Have used this place a few times. Thanks everyone for helping me and my family.

Sherry D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE M.  |  Overall Experience 
Clasificación:
5.0

Helpful and friendly staff! If I ever need another storage unit I will be back! But in the meantime, I will continue to rent my uhauls from here!

Savannah C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

korey g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kristina h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen H.  |  Overall Experience 
Clasificación:
5.0

Staff super nice and helpful. Access after business hours is great

CRYSTAL P.  |  First Impressions 
Clasificación:
5.0

We were in the RV storage section and were well pleased with the facility and management. The reason we left was to move to an enclosed barn we built for the motorhome.

James M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen H.  |  First Impressions 
Clasificación:
1.0

I rented spot for 2-3 days,but I paid for a month, your employee put my credit card to auto pay,and U Haul charge me 3 months, I don't know why,this is robbery.

Farrukh A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean G.  |  Overall Experience 
Clasificación:
4.0

Hi, everything was great, except that I don't remember being told about needing to enter my code to get into the building, even when the sliding doors are automatically opening. So, when I moved in, I set off the alarm which was embarrassing and got told off by security.

Rosemarie M.  |  Online Move In 
Clasificación:
5.0

I had an Excellent experience at U-Haul Storage. John and his staff were always pleasant, professional and attentive to any request or services that I needed. I would not be leaving other than the fact that the company I work for has negotiated a national contract and I had no choice. Thank You for the excellent service over all the years!!

MICHAEL B.  |  Overall Experience 
Clasificación:
5.0

I had this unit for 5 years. The hours of availability were great and the staff was great. The climate controlled storage was great for my needs in storing a lot of household items after my father had passed away. I highly recommend this facility.

Donald R.  |  Overall Experience 
Clasificación:
4.0

Minor suggestion. Would be helpful to have a sign at the storage area office to go to the main office. When they joke it's happened before where people wait at the storage location, can't be completely obvious.

CHARLES C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryson J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Victoria H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna F.  |  Overall Experience 
Clasificación:
5.0

Everything was better than expected. I have had bad experiences from rental establishments, but the fellas at this location made up for any bad experiences had by me. From the truck rental to the storage locker, I am very pleased.

John B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenda T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathi M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmond R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderick W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberlee N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B.  |  Online Move In 
Clasificación:
2.0

When I've paid $150-65/month for years and my debit card that I set up for auto pay expires and I'm not aware, and I get charged a $30 overcharge, I'm not happy. After that when I went in to discuss issue that I wasn't aware here's my new card I was told overcharge would be refunded, and it wasn't. Overpriced and arrogance, as if I needed your service. That's how I was treated. No I won't recommend you to anyone.

ROBERT P.  |  Overall Experience 
Clasificación:
1.0

The man at the desk was very rude to me and he took and rented me a storage unit supposed to been 5x10 which had a pool in the middle of it which made it a 3x8 I had to get rid of most of my stuff because I had no place to put it and I will not use this U-Haul storage facility again this man again was very rude and he belittle to me and he took and told me that was the only storage unit they have available and that was enough to put a mop a broom and maybe a few rakes and shovels in maybe a lawn mower but I have used this unit the storage unit a lot of times I have used U-Haul for my moving needs always but I will not use this U-Haul in Alcoa again or their storage facilities again I did not have to be treated that way I felt like his imposition

GLENDA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY k.  |  Overall Experience 
Clasificación:
5.0

I had reserved climate controlled units and when I arrived none were available but I was told air is circulated through the building where my units are. One employee was cranky but eventually became more friendly. The rest of the staff was amazing

Kim T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

deloris d.  |  Overall Experience 
Clasificación:
5.0

They were great

DESDNIE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S.  |  First Impressions 
Clasificación:
1.0

All moving helps was horrible, product was not ready when I needed it. When I got a storage unit I was assigned 3 different ones initially being assigned units that other people already had.

Mariann G.  |  Online Move In 
Clasificación:
5.0

Everything was perfect!

Megan R.  |  First Impressions 
Clasificación:
5.0

Very clean and employees were very nice. I also liked the recycling place to put items that others can take and use.

CONNIE M.  |  Overall Experience 
Clasificación:
3.0

It was a bit more complicated than I imagined, but the unit was larger than I thought, which was great.

JUSTIN M.  |  First Impressions 
Clasificación:
5.0

After renting a storage unit for the past four years, we no longer needed it. I typed a short letter to the manager informing him that our unit was cleaned out and I would not longer need it. Your employee looked at the letter and dropped it in the trash, no thank you, no acknowledgement, no nothing, Teach your employees some manners.

Ronald M.  |  Overall Experience 
Clasificación:
5.0

Awesome place

RICHARD B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

HARVEY G.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

Ernesto J.  |  First Impressions 
Clasificación:
4.0

Excellent facility and well maintained. Only rated 4 Star because the U-Haul computer access system and billing system was often screwed up. Would still recommend U-Haul to others and have.

GARY S.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful and went out of their way to help us.

REBECCA Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH W.  |  First Impressions 
Clasificación:
5.0

You have the best staff working for you professional always always ready to help if you need anything

timothy r.  |  Overall Experience 
Clasificación:
5.0

Went above and beyond my expectations. Super friendly helpful and clean and safe. Love this place for storage.

Christine r.  |  Overall Experience 
Clasificación:
3.0

Storage was great. My flight to VA was cancelled. By the time I returned to VA. I had already missed my reservation time. Uhaul was gracious enough to rent me a 15 ft truck. This truck was too small for me to remove my remaining items. This required a third plane ticket to VA and rental of a third truck. This added about $1200 Tony moving expense.

Kenneth C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lilly D.  |  Overall Experience 
Clasificación:
5.0

The staff is amazing, and the storage area is very clean

Megan C.  |  Overall Experience 
Clasificación:
2.0

I reserved two large storage units. When I got there they told me they only had one unit available. Why did I reserve it?

Kenneth C.  |  First Impressions 
Clasificación:
4.0

The only problem I had was getting heavy storage stuff downstairs. Other wise it's a great place.

Elizabeth C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JENNA W.  |  First Impressions 
Clasificación:
5.0

Very accommodating and reasonable

WILLIAM C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Onyx B.  |  First Impressions 
Clasificación:
5.0

Nice folks

phil b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie B.  |  First Impressions 
Clasificación:
2.0

The staff and facility were top notch. The only issue I had which is what caused the rating to be low was the Setup of the storage facility. I rented one of the biggest units they had in climate control and it was on the top floor. Looking around it seemed like all the large units were upstairs and the small closet units were on the first floor. Seemed completely opposite of what you'd expect which made for a really long and tiring moving experience because of the ten stairs that had to be climbed with every load. That flaw in design is what really makes this storage unit rental questionable, because the staff was extremely friendly and the facility was super clean and well lit. A+++ for the staff and cleanliness, D for the storage unit design and practicality.

Ryan F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

christina l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

william r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances B.  |  Overall Experience 
Clasificación:
5.0

Really helpful and friendly staff

Edmond R.  |  First Impressions 
Clasificación:
3.0

Bit expensive and they don’t want to work with you even after having the unit for 24+ months.

steven n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George M.  |  First Impressions 
Clasificación:
5.0

John was at another facility years ago when I lived near that store. His employees were always friendly knowledgeable and the atmosphere good. Since he left that store wasn't the same (still ok but not the same atmosphere ). Now I'm close to another location (all corporate stores) and it's not like his was either. When I put storage in Alcoa I saw he was there. Every employee was friendly and the same atmosphere as 15 years ago. Great job John and team!!

jonathan b.  |  First Impressions 
Clasificación:
5.0

This location was always very clean and well maintained. The office staff were generally nice. This is a safe place to store your belongings.

Susan W.  |  Overall Experience 
Clasificación:
5.0

The guy at the front desk (can't remember his name) was very friendly and accommodating! He only had a small unit available but our things wouldn't fit from the trailer we had rented so he gave us two! Being from California and moving to TN, I wasn't sure what to expect from the people but was overwhelmed by the kindness and hospitality. Someone saw us struggling with a recliner and offered to help get it in the upstairs unit…..LOVE southern hospitality….don't know why I stayed in California as long as I did. I feel at home here and this was my first experience. Thank you UHAUL!!

David D.  |  Overall Experience 
Clasificación:
5.0

Easy to rent and convenient location friendly staff

Rebecca L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rachel h.  |  First Impressions 
Clasificación:
4.0

I am rating this so that your emails will go away. The experience was fine but your email barrage is ridiculous.

Jerry G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sonia h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth S.  |  First Impressions 
Clasificación:
5.0

I had a very great experience. It was easy to reserve a unit and fill out paperwork when I arrived. The staff was great!

Alice H.  |  First Impressions 
Clasificación:
5.0

Great experience all around. Rented truck from Leesburg Fl and that was PERFECT! Drove to Alcoa, perfect. Super experience. Easy to load !

HARVEY G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelli L.  |  Overall Experience 
Clasificación:
5.0

Always extremely clean and the staff are wonderful!!!

SUE W.  |  First Impressions 
Clasificación:
5.0

Your Sunday Staff is Top Notch.

timothy r.  |  First Impressions 
Clasificación:
5.0

The guy who help me very accommodating and helpful

Malinda L.  |  First Impressions 
Clasificación:
5.0

Staff always helpful, well-maintained facility. No issues in the 6 years we used storage unit. Great people!

Donna R.  |  Overall Experience 
Clasificación:
5.0