Customer Reviews for U-Haul Moving & Storage of Alcoa Hwy

4034 comentarios

3699 Alcoa Hwy   Alcoa, TN 37701
(Next To RJ's Courtyard Restuaraunt)

(865) 238-0881

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(865) 238-0881

3699 Alcoa Hwy
Alcoa, TN 37701
(Next To RJ's Courtyard Restuaraunt)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Debbie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN M. 
Clasificación:
1.0

The reservation location failed to have the pickup I reserved. No communication was given to me by email or phone. No type of discount given for me to drive to a different location that was much further in distance. Causing mileage to be extremely high. I was very dissatisfied.

GARRET D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawerence L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gertrude D. 
Clasificación:
5.0

This location has a great team!!

CYNTHIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

Had a little problem at the beginning and they fixed it immediately. Extremely helpful.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kay W.  |  Overall Experience 
Clasificación:
5.0

I liked how the units were indoors and heated. Also the staff were very courteous and helpful.

BARBARA D. 
Clasificación:
5.0

Well done. Would highly recommend

thane J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELLE P. 
Clasificación:
5.0

Quick and friendly check-in. Getting in and out of location was slightly difficult due to traffic in the area. Overall a great experience though.

CHARLES T. 
Clasificación:
4.0

Truck (15 ft) drove like a truck with nearly 132,000. Did the job - all that counts.

LARRY M. 
Clasificación:
5.0

Great service, no problems! Thanks

LAWRENCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETULA C. 
Clasificación:
1.0

Tire on trailer was partially bald and had several flat spots. Road side service indicated that they were caused by a defective wheel bearing which could have seized up thereby creating a very dangerous, hazardous driving ituation. Trailer had to be swapped-out for another one in Clearwater Florida. Between the delay for road side service to replace the tire and swapping out the trailer, it caused me considerable delay. Uhaul should have waived the entire rental fee..

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler E. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBRA EVONNE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

Pretty satisfied with my experience.

DAVID A. 
Clasificación:
5.0

Great customer service very courteous and professional.

CORY S. 
Clasificación:
5.0

I made my reservation at another location but Joy from Alcoa called to arrange the pickup here since Chapman Hwy couldn't get my transport. I picked it up at 6 PM on Friday. On the return date Saturday, we were caught in traffic trying to get back before they closed. So I wouldn't be charged an additional day I called Ray and he said no problem do the best I can. As I rolled in right at closing time Saturday everyone was very understanding. I didn't get the gentlemans who hooked me up Friday to leave, but he went above and beyond by getting me two 2x6 boards to use with the transport to add additional clearance for the ramps when he learned I would be loading Corvette. I will be using this location going forward, even though the are across town and I have a Uhaul store literally 1/2 miles from my home. Kudos to the staff at this location

KENNETH H. 
Clasificación:
5.0

Definitely have a bunch of dedicated employees who work at this location. Everyone was knowledgeable and friendly.

PETER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB R. 
Clasificación:
5.0

Utility trailer had a lot of mud in it. Didn't bother me for what I was doing but an honest answer to the question. All the people were great.

CHARLES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY Y. 
Clasificación:
5.0

They were fast and helpful.was no trouble at all

BRIAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY L. 
Clasificación:
5.0

Easy to work with

JOHNNY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA H. 
Clasificación:
5.0

This location is one of the best equipped and prepared U-Haul locations in the country!!! Seriously, corporate could learn from this location it's that good!!!

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott H. 
Clasificación:
5.0

Well run facility with knowledgable staff.

JAMES T. 
Clasificación:
5.0

Staff were great. I checked back in at 6:55 and the perspn receiving was professional, courteous and I really enjoyed it.

CLYDE M. 
Clasificación:
5.0

Been a customer for a long time and will continue to recommend to others.

william r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystal A. 
Clasificación:
5.0

Nothing. I have had consistently excellent service at this location. Love the quick check in and check out.

STEVEN J. 
Clasificación:
5.0

Very friendly staff. Excellent service!

SUE W. 
Clasificación:
3.0

Gracias

BARBARA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK A. 
Clasificación:
5.0

All was good

ISAAC L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY B. 
Clasificación:
5.0

Very secure, very efficient and great inventory

Joe G.  |  Overall Experience 
Clasificación:
5.0

I never had to touch anything renting and returning the trailer. They hooked up everything and tested the lighting too!

TOMMY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER H. 
Clasificación:
4.0

El cliente no dejó un comentario.

WENDY F. 
Clasificación:
5.0

The two wheel you rent is ridiculous.The thing is so small and useless it's unbelievable...hurts your reputation with garbage like this...you have a great place...full with needed items and you rent that 2 wheeler...I couldn't even use it

Joseph B. 
Clasificación:
3.0

The people who answer your phones are the worst and that is why this experience was a nightmare. The location people were great but I will not be using Uhaul again.

Juanita R. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDAL M. 
Clasificación:
4.0

Location of pickup changed after contact

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD BAILEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
2.0

The check out gentleman was going to give us mileage at check out due to the issue of us having to drive further for pick up.He neglected to do so, which resulted in the wrong mileage. I even took a picture to show him starting mileage and he said he would take care of it but when we dropped off the vehicle, it had not been corrected.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTEO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
4.0

These vehicles need cruise control my foot nearly fell off driving 1330 miles!!!!!!!

Adam R. 
Clasificación:
3.0

Running lights did not work

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN S. 
Clasificación:
5.0

Always a friendly and efficient U-Haul dealer. I always choose them for my U-Haul needs when they have the required trailer on hand.

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah L. 
Clasificación:
5.0

Impressive operation! The tech who hooked me up to the trailer worked with me to resolve a fuse problem in my truck that was affecting the right turn light.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH E. 
Clasificación:
5.0

They are always so nice and helpful. Very friendly staff. It's a great system they have in place.

Cindra W. 
Clasificación:
5.0

Very nice and professional difference between mom and pop place and actual uhaul place

ronald P. 
Clasificación:
5.0

Understanding the alarm system better

JOHNNY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDANCE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG R. 
Clasificación:
5.0

Everything was fine with this location and rental. I just wish I could have picked up the trailer at my neighborhood location. It would have saved me a days rental charges.

LOUIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG R. 
Clasificación:
5.0

Every thing was clean and ready to go

JAMES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK S. 
Clasificación:
5.0

This was an exceptional place to rent a UHaul. John and Ray are to be commended for their work and personality's. Thanks to these two men for making this a great experience.

MILTON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

Ya'll should teach customer service skills!!!! Great folks doing a great job and smiling the whole time

Monica B.  |  Overall Experience 
Clasificación:
4.0

Received a phone call after moving asking when I was going to return the furniture pads that I had rented. My truck was a one-way rental, and they did not tell me a time of rental that the furniture pads had to be returned where they originated. So kind of shocked to get a phone call asking me where they were…

Marcia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica B. 
Clasificación:
5.0

Professional and friendly personnel. Enjoyable experience

JOHN L. 
Clasificación:
5.0

The employees I encountered were all very friendly and helpful. I would definitely recommend this location to friends and family.

Jessica J. 
Clasificación:
5.0

Really nothing to improve upon. Facility neat and clean and all of the staff that I spoke with were very friendly, professional, and accommodating. Great job! I'll definitely rent from this local in the future.

JOSEPH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carlton m.  |  First Impressions 
Clasificación:
5.0

Convenient, clean, cost effective, just why I keep coming back to U-Haul for my moving and storage needs.

Mark S S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh L.  |  Overall Experience 
Clasificación:
5.0

Very nice storage facility. Staff was always helpful and nice. I will use this Uhaul again if the need arises.

DEBORAH D.  |  Overall Experience 
Clasificación:
5.0

Reliable staff and really great service. Will recommend to my friends.

Daniel C.  |  First Impressions 
Clasificación:
4.0

The only down side to using this particular facility is they don't have 24 hour access. Other than that the facility is wonderful as well as the staff

jami a.  |  Overall Experience 
Clasificación:
5.0

Staff very friendly and professional. Always very well lit buildings. I left my things in my unit for over 1 year and they came out the same way they were put in. No damage done. Would recommend to a friend.

Diane P.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful.

WILLIAM C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly F.  |  Overall Experience 
Clasificación:
4.0

Lights are motion sensors. I am short. They would go out spooky and made me feel scared when th Er e alone. No light in unit. Only in hallway.

Martha W.  |  Overall Experience 
Clasificación:
5.0

Raymond was awesome! He took time with us to show us our different options for storage and was very helpful and polite. All the staff was helpful! Even the fellow that showed us the procedures to get into our unit. It was really a great experience! Thank you so much!

Syldia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kay W.  |  First Impressions 
Clasificación:
5.0

Completely satisfied! Excellent facility and kind staff!

Jennifer M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

steve c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA C.  |  Overall Experience 
Clasificación:
5.0

John went above & beyond to help my family with life's ever changing challenges & time constraints. I would totally recommend Uhaul at Alcoa Tennessee with full assurance of safety & convienent storage needs. Thank you a million times John. Regards, Wendi & Noel

Wendi V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R.  |  Overall Experience 
Clasificación:
2.0

Tge truck rental was not a good experience I would like to speak someone at the corporate level about thus.

dana b.  |  Overall Experience 
Clasificación:
3.0

Would have been nice to get at least part of the money back from where I didn’t use but 2 days in the next month that cost me 57 dollars

Johnathan W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

vladimer i.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kristina h.  |  Overall Experience 
Clasificación:
4.0

My only negative experience with this storage facility is they moved my storage until while it was full of items. I receive an email before hand letting me know what was happening and I did not need to do anything. The next time I went over to the unit, I found things in disarray. A mirror had fallen, bins were tipped over, etc. Nothing was broke, but scratches to some fallen frames were noted, keepsakes in the bind had shifted, wrinkling things. Not happy about that. Other than the one incident, everything else was good. In addition, when asking your questions on this feedback form, I would rather see ratings from say 1-5 instead of yes/no. In some cases I would have rated 3 or 4 letting you know it was not up to par. Instead, I answered yes because I didn't want to say no.

Danny J.  |  Overall Experience 
Clasificación:
5.0

When I had to put my college things in storage quickly due to the COVID-19 pandemic, I managed to get the last 5x5 interior storage room and I understand why. The storage facility is super clean, the staff is incredibly friendly and helpful, and it had great security procedures and precautions. I definitely felt safe leaving my things behind in another state for 5 months.

brianna b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L.  |  Overall Experience 
Clasificación:
5.0

Great for storing our daughter's college dorm room stuff over the summer!

laurie G.  |  Overall Experience 
Clasificación:
5.0

I'm a student at UT and come here every time I need to store anything! Everyone has been so nice and very helpful. The facility is nice, clean and easily accessible whenever I would need to get something.

Jenna L.  |  Overall Experience 
Clasificación:
5.0

John was very friendly

Greg B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

madolyn f.  |  First Impressions 
Clasificación:
5.0

Our entire experience with U-Haul was great. The staff was very helpful and courteous. The facility was well lit and clean. The only negative we experienced was a unit near ours that smelled like one hundred cat litter boxes. It wasn't the fault of the facility. It was just a customer probably storing some furniture that their cats had peed on. Really gross.

Patricia H.  |  Overall Experience 
Clasificación:
5.0

Guys were very helpful and friendly.

sheree K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla W.  |  First Impressions 
Clasificación:
5.0

This location is great. The units are clean and secure. Staff were always helpful and friendly. I recommend them if you live in the Alcoa/Louisville are.

conchita b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri L.  |  Overall Experience 
Clasificación:
5.0

Hoping to use again when we get another camper

Beverly L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha B.  |  Overall Experience 
Clasificación:
5.0

We really appreciated the quality and service that were available at this storage site. It was wonderful to have my RV in covered storage and have access to electricity to keep the battery charged and when necessary for other uses. This is a really great facility and is well maintained and secure.

PETER L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C.  |  First Impressions 
Clasificación:
5.0

Excellent friendly staff and service.

dwayne s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BETSEY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nenocshka H.  |  Overall Experience 
Clasificación:
5.0

Everyone was friendly and helpful.

Kelli R.  |  First Impressions 
Clasificación:
4.0

Everything was great. Please cancel my storage facility rental. I have removed everything. ¡Gracias!

Fred H.  |  Overall Experience 
Clasificación:
5.0

I rented a unit for about 17 months at this location. Making payment each month was fast and easy. Getting to my unit anytime I needed to was always available. VERY clean!!!

Casey G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

margaret m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally L.  |  First Impressions 
Clasificación:
5.0

I highly recommend this storage facility people are very nice and everything looks very clean

Marie Z.  |  Overall Experience 
Clasificación:
5.0

Very nice experience! Thank you!

suzanne h.  |  Overall Experience 
Clasificación:
5.0

Great service, convenient location. Thank you.

William C.  |  Overall Experience 
Clasificación:
5.0

The entire staff was professional in every regard

Mark W.  |  Overall Experience 
Clasificación:
5.0

I am very thankful and pleased for my time at the Alcoa u-haul! They always answered questions and the facilities were always clean!

allyson h.  |  Overall Experience 
Clasificación:
4.0

Before hand I called and made a reservation. When I arrived there was no record. Other than that experience was great.

Stephen H.  |  Overall Experience 
Clasificación:
5.0

Excellent self reservation & check-in process, clean facility, appreciate the supplied carts for transferring items to unit, overall extremely happy so far!

Jonathan D.  |  Online Move In 
Clasificación:
5.0

Facility has very efficient and helpful staff and is well maintained.

RONDA P.  |  Overall Experience 
Clasificación:
5.0

Had a wonderful experience and heated as well

James P.  |  First Impressions 
Clasificación:
4.0

Helped planning for moving from our POD

katherine f.  |  First Impressions 
Clasificación:
5.0

Wonderful facility and very friendly staff.

John H.  |  Overall Experience 
Clasificación:
5.0

The U-Haul on Alcoa Hwy is top notch. They take renting trucks, storage units and shipping supplies to the highest level. The pride of the employee is apparent in every detail.

tammy h.  |  Overall Experience 
Clasificación:
5.0

U-Haul is doing excellent job accommodating all of my needs. The employees are highly professional and nice. I am very thankful for their help.

Zoya G.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and my unit was perfect!

monica l.  |  Overall Experience 
Clasificación:
5.0

The 3 gentleman that were there were awesome!! Best service I’ve had from anywhere in a long time!

bernice s.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly employees.

Jeff P.  |  First Impressions 
Clasificación:
2.0

they changed the power availability but did not notify anyone which caused expensive battery issues and loss of food in the fridge this was a few years ago Office staff are rude and unwilling to help

TRACIE D.  |  Overall Experience 
Clasificación:
5.0

Professional service.

Frank E.  |  First Impressions 
Clasificación:
5.0

Friendly, knowledgeable, professional.

Roger M.  |  First Impressions 
Clasificación:
5.0

Best place in maryville to have a storage unit. The staff was also very nice all the time.

Elizabeth C.  |  Overall Experience 
Clasificación:
5.0

There are no words to describe how great our experience has been. We are blown away by the kindness and most of all service that we have received from U-haul Moving and Storage of Alcoa Hwy Thank You!

Neil S.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff, facility was clean and well maintained.

leigh j.  |  Overall Experience 
Clasificación:
5.0

Very satisfied

henry y.  |  Overall Experience 
Clasificación:
5.0

The service was excellent and the people there where gteat starting from the front desk to the ladies that i had contact with. Thank you guys

Janice M.  |  First Impressions 
Clasificación:
5.0

great facility

JOE J.  |  Overall Experience 
Clasificación:
5.0

Good value. Hard to get out on Alcoa Hwy. Entrance is deceiving, need to turn in on service road before you actually reach facility.

Jeff C.  |  Overall Experience 
Clasificación:
5.0

Great customer experience... all details were explained and process was easy to move into my storage unit

Robert T.  |  First Impressions 
Clasificación:
1.0

Unit 2037 leaked. Several boxes wet and had to be replaced. Manager did give me boxes. Was given a paper to contact you about damages. Was also told no insurance purchased nothing will be done.

Jeanetta M.  |  Overall Experience 
Clasificación:
3.0

It was an expensive decision.

Pamela H.  |  Overall Experience 
Clasificación:
5.0

Everyone was very nice and helpful.

KELLY T.  |  Overall Experience 
Clasificación:
5.0

This is the best Uhaul location I have ever used. Great owner and management.

Wesley O.  |  Overall Experience 
Clasificación:
5.0

No only excellent but very reasonably priced

RICKY B.  |  Overall Experience 
Clasificación:
5.0

The staff at both locations were tremendously helpful!

traci j.  |  Overall Experience 
Clasificación:
5.0

Cannot say enough about how easy these guys were to work with. My unit was set up and I was moving in...under 10 min. Same moving out. Super easy.

dennis s.  |  Overall Experience 
Clasificación:
4.0

An awesome experience!

paul h.  |  Overall Experience 
Clasificación:
5.0

Good storage facility. Always clean, never saw any evidence of bugs or rodents. Because of the open top some items did collect dust but we should have put sheets or plastic over them.

DANNY A.  |  Overall Experience 
Clasificación:
5.0

Great customer service and knowledgeable staff!

janet t.  |  First Impressions 
Clasificación:
5.0

Great facility

joseph v.  |  First Impressions 
Clasificación:
5.0

I've recommended service to others. No real criticisms. Staff friendly and helpful.

deb c.  |  Overall Experience 
Clasificación:
5.0

They worked with me thru it all, very like able people and Friendly . Thanks for your help.

debbie b.  |  Overall Experience 
Clasificación:
4.0

renting was easy and I was pleased with all services.

Ann C.  |  Overall Experience 
Clasificación:
5.0

They were timely and very professional.

regina k.  |  Overall Experience 
Clasificación:
5.0

Great experience. Staff very friendly and kept me informed of status of U-Haul boxes from the moment they arrived in TN, to the moment they were ready to go back to the facility.

michelle l.  |  Overall Experience 
Clasificación:
5.0

I was an RV Storage customer for several years and I was always treated with professional respect. I can very willingly recommend this facility to friends, family and other acquaintances.

BILL R.  |  Overall Experience 
Clasificación:
5.0

Quick service, got it right the first time.

randall p.  |  First Impressions 
Clasificación:
5.0

Aaryn was amazing - she was helpful, knowledgeable and communicated throughout the whole drop off / pick up process!

jenipher b.  |  Overall Experience 
Clasificación:
5.0

Great Service!

Rachel R.  |  Overall Experience 
Clasificación:
5.0

The staff was excellent

DAVID H.  |  Overall Experience 
Clasificación:
5.0

Pleased with the service. Ms. Eunice was very helpful, friendly and professional. When needed I will use this service again.l

JUDITH S.  |  Overall Experience 
Clasificación:
5.0

The friendly staff made the process very easy

Christa G.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful

Jonathan S.  |  First Impressions 
Clasificación:
5.0

Very nice place

sandy j.  |  Overall Experience 
Clasificación:
5.0

Great communication. On time. Fair price.

ABEL R.  |  Overall Experience 
Clasificación:
1.0

the unit leaked. Our household goods were ruined with no responsibility from the place we trusted. If we could give zero stars we would. Trust me- go somewhere else!!!

Susan C.  |  Overall Experience 
Clasificación:
5.0

Very Fast And Made Sure I Got The Right Unit For My Needs.

Austin L.  |  First Impressions 
Clasificación:
5.0

I continue to use this facility and couldn’t be more pleased.

MARK M.  |  Overall Experience 
Clasificación:
5.0

Nothing else to say, was happy to have had U-Haul

bernadette f.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

shirlee r.  |  Overall Experience 
Clasificación:
5.0

John was fantastic, he was helpful, professional and courteous.

sidney m.  |  Overall Experience 
Clasificación:
5.0

Worked great for me during our move to the area.

Glen C.  |  Overall Experience 
Clasificación:
5.0

Great experience.

barbara s.  |  Overall Experience 
Clasificación:
5.0

Fantastic service!

Sharon H.  |  Overall Experience 
Clasificación:
5.0

Very kind and courteous.

Deborah w.  |  First Impressions 
Clasificación:
5.0

The GM John has always been incredibly helpful and professional over the three years I was a customer. Top notch.

TED P.  |  Overall Experience 
Clasificación:
4.0

Fair price and adequate space.

Pamela H.  |  First Impressions 
Clasificación:
5.0

Staff always very helpful. Storage facility always clean and convenient to get too. Rental vehicles always clean and easy to manage. ¡Gracias!

vicki g.  |  Overall Experience 
Clasificación:
5.0

Very good facility. Will use them again if needed.

Michael B.  |  Overall Experience 
Clasificación:
5.0

The storage box is wonderful.

lisa h.  |  Overall Experience 
Clasificación:
5.0

I had our U-pod delivered, so I didn't see any facilities, but the deliveries and pick ups went very well. The drivers were both fabulous! Office manager at starting point, not so much.

Denyse V.  |  Overall Experience 
Clasificación:
5.0

Great prompt and friendly service. This is probably the best experience I have had with any moving truck company. I will be back again if I ever need their services.

Matt B.  |  Overall Experience 
Clasificación:
5.0

I did not visit the facility, but the staff and equipment were how I rated. You staff Eunice and Aaryn were very professional, prompt and efficient. ¡Gracias!

Rebecca G.  |  Overall Experience 
Clasificación:
5.0

Very nice and quick. I highly recommend them. The prices aren't bad at all either.

Ashley G.  |  Overall Experience 
Clasificación:
5.0

All the folks were great

DAVID AND SUSAN R.  |  Overall Experience 
Clasificación:
5.0

Great place to deal with! The free month with the truck rental is a great option!

Cheryl W.  |  Overall Experience 
Clasificación:
5.0

Although I did not visit the storage facility; our belongings arrived clean and in excellent condition! Thank-you Eunice for coordinating the move of our U-Boxes from Hendersonville to Alcoa!

Marty K.  |  Overall Experience 
Clasificación:
5.0

The service was great from pickup to drop off. Eunice was awesome being able to deliver and pickup my box within 3hrs. I would highly consider this service agian.

Eric T.  |  Overall Experience 
Clasificación:
5.0

I did not go to the facility. U-box was delivered to my home. Staff was very good at keeping me informed of status of the delivery and pick up.

LINDA J.  |  Overall Experience 
Clasificación:
3.0

Moved here from DC area. Check in with Rich and Joe was great. Then, no 24/7 access (paid for it). The manager consistently pointed towards me (the paying guest) as the reason why it wasn't working.

Tyrik S.  |  Overall Experience 
Clasificación:
5.0

I did not visit the facility but the two women who delivered and retrieved the containers were great. Thanks so much for the service. Mary Childress

mary c.  |  Overall Experience 
Clasificación:
5.0

I was very satisfied and would recommend.

donna a.  |  Overall Experience 
Clasificación:
5.0

They did a great job of delivering and picking up u boxes

Mary S.  |  Overall Experience 
Clasificación:
1.0

The driver hired by this U-Haul was over 4 hours later than scheduled. Her excuse was that "time got away from her". I called the manager and he told me he'd look into it but never called me back.

angela p.  |  Overall Experience 
Clasificación:
4.0

I only gave a NO on maintainence because of the leaks in the roof (RV storage) that caused constant streaks on my motorhome. Other than that it was great. I wouldnt want to keep it any other place.

JAMES B.  |  Overall Experience 
Clasificación:
5.0

I did not go by the storage facility, however, when my belongings were delivered, there was absolutely no evidence of damage or infestation from animals/bugs/ etc. Would absolutely reccomend!

Gaye C.  |  Overall Experience 
Clasificación:
5.0

Rental van was clean and well maintained. Storage unit clean and ready for my use. Boxes and tape excellent. Staff informative. Helpful. And kind.

Martha W. | Reservación
Clasificación:
5.0

Eunice our delivery driver was great.

PAUL I.  |  Overall Experience 
Clasificación:
4.0

The staff was extremely helpful and courteous.

NICK R.  |  Overall Experience 
Clasificación:
5.0

Eunice is awesome, friendly, helpful, and accommodating with my U-Box delivery needs.

Alan P.  |  Overall Experience 
Clasificación:
5.0

Go out of my way to use this u-haul location when needed. Staff is great, all of them. Even when there is a glitch they always go above and beyond to make it right. Superb customer service.

PATRICIA R.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful, will definitely use this location again.

KELLY N.  |  Overall Experience 
Clasificación:
5.0

Everybody that I spoke with was friendly and helpful

Robert C.  |  Overall Experience 
Clasificación:
5.0

Number 1 in rentals and storage.

RUDY V.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful

Angela M.  |  Overall Experience 
Clasificación:
5.0

Eunice was excellent. She would stay in constant contact to ensure best Customer Service. She arrived on time even when I was a late. She made the experience easy.

tonya j.  |  Overall Experience 
Clasificación:
5.0

Perfect delivery time, very flexible and helpful. Overall great customer service. Would definitely recommend and use again!

BRYAN R.  |  Overall Experience 
Clasificación:
5.0

Eunice was nice!

jiyoon l.  |  Overall Experience 
Clasificación:
3.0

I think $150/mo. for a storage unit is too high. For that price it should've been air conditioned (especially in 90 degree weather) and not just heated for the winter months.

William H.  |  Overall Experience 
Clasificación:
5.0

Good service

EMORY F. | Reservación
Clasificación:
5.0

Thank you all.

roxanne l.  |  Overall Experience 
Clasificación:
3.0

My mom paid for it over the phone so when I get there they made me pay for it plus buy a lock. I'm a college student with very little money!

dillion C. | Reservación
Clasificación:
5.0

Really enjoyed the staff friendly and informative

BECKY P.  |  Overall Experience 
Clasificación:
5.0

Just outstanding I'll be back and I'll tell my friends. Thank you for your service to the community in the time of need. God bless you all.

CHARLES H.  |  Overall Experience 
Clasificación:
4.0

As always everything was great

GENE B.  |  Overall Experience 
Clasificación:
1.0

Horrible.

jesse l.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff

scott j.  |  Overall Experience 
Clasificación:
5.0

Gracias

GARY R.  |  Overall Experience 
Clasificación:
3.0

Checked out of our storage June 23 and was paid up until July 6 and asked if we could get any compensation and was told no. Not happy with that.

Amy W.  |  Overall Experience 
Clasificación:
4.0

Not a fan of regular price hikes. But everything else was great.

CODY M.  |  Overall Experience 
Clasificación:
5.0

Great Staff and very helpful

Ronald W.  |  Overall Experience 
Clasificación:
1.0

I've always used U haul. I WON'T ever again! there was a bed set that was left (freebie section) and it had been bugs... VISIBLE!! I told manager and he said it would be removed... Its been weeks stil

melissa k.  |  Overall Experience 
Clasificación:
5.0

I did not go to storage facility. Containers were stored there till they were delivered.

Bonnie H.  |  Overall Experience 
Clasificación:
5.0

Our experience with this facility and the staff were first rate. The facility was well maintained and the staff was always helpful and courteous. We would highly recommend this facility.

robert m.  |  Overall Experience 
Clasificación:
5.0

Very knowledgeable and pleasant staff!

lee r.  |  Overall Experience 
Clasificación:
5.0

I loved this method of relocating and I think UHaul by far was more personable and actually cared about the customer than any other company that I talked to

Raquel M.  |  Overall Experience 
Clasificación:
5.0

I enjoyed working with John and the u-haul crew. They were excellent. Sincerely, Bill Landry

Bill L.  |  Overall Experience 
Clasificación:
3.0

My car was driven onto the tow ramp by a U-Haul employee when I got to my destination my car under neath fender was stuck on your device and ripped the underneath of my car.

jalen p.  |  Overall Experience 
Clasificación:
5.0

I've used this particular location several times. It's always been a pleasant experience.

CYNTHIA W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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