Customer Reviews for U-Haul Moving & Storage of Albany-Menands

196 comentarios

125 Broadway   Menands, NY 12204

(518) 462-2357

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(518) 462-2357

125 Broadway
Menands, NY 12204

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Such a pleasure. The staff members are courteous and helpful. The facility is in line with its purpose and accomodationg to help facilitate the customer's experience.I like this. Thank you for making this experiencememorable. V Quail

Veronica Q.  |  First Impressions 
Clasificación:
4.0

Staff was very friendly and fair

Leondus W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDOULIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deyva A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bronislaus C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reese E. 
Clasificación:
4.0

El cliente no dejó un comentario.

KYLEM C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

camelia S. 
Clasificación:
5.0

Mike and his crew were outstanding!!! Excellent customer service!! Gotta be the best UHaul in the capital region!!! I will be sure to let everyone know what a gem we have here. UHaul should be extremely happy with this while crew!! Bravo!! Charlie NeJaime 518-669-6926

CHARLESJARED N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

W.David A. 
Clasificación:
5.0

Nothing that I can think of. The truck was clean, fueled, and ready to go when I arrived. Excellent customer service, Kevin was great!

DANIELMICHAEL C. 
Clasificación:
5.0

Everything was great

TIMOTHYS F. 
Clasificación:
5.0

A+ Easy to communicate with the representatives.

Mark V. 
Clasificación:
5.0

I was happy to dealing with U-Haul staff and facilities and I am strongly suggest to other people

Sadru K.  |  First Impressions 
Clasificación:
5.0

Love it!🖤

Natasha C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond J. 
Clasificación:
4.0

Very bad rental experience. Couldn't be much worse.

Todd C. 
Clasificación:
5.0

Micheal was great! He was very friendly and attentive. I really appreciate his accommodation and I felt comfortable during the engagement and interaction. Thank you Micheal for making our experience quick, simple and easy.

LECEY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carine-Tatiana M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro T. 
Clasificación:
5.0

Friendly and helpful staff. Very clean storage.

unal e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tonya B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS L.  |  Overall Experience 
Clasificación:
5.0

Very kind and helpful staff.

unal e.  |  Overall Experience 
Clasificación:
3.0

I rented both a truck and car carrier and had to go to a second location an hour away.

Desiree L. 
Clasificación:
5.0

Remarkably helpful! Above and beyond

Ryan C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas P. 
Clasificación:
5.0

Nada

Eric R. 
Clasificación:
5.0

Make times later please I work late so sometimes I wasn’t able to put anything in the storage after 10

Ayodeji o.  |  Overall Experience 
Clasificación:
4.0

After riding down the street in the truck that you rented me I was not happy ,however the service in the office was above satisfication.

Glenl E B. 
Clasificación:
3.0

Return was not at requested location

Linda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen C. 
Clasificación:
2.0

I had the truck for about an hour and had to spend $35 for a 4 mile round trip!

MARCL B. 
Clasificación:
5.0

My only issue was that the truck was not full of gas and that you have to bring it back at the level of fuel that you received it at. If it was full of gas it would make it easier to fill up and return.

Todd H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HERMESA III F. 
Clasificación:
2.0

Too many personal questions also approach to ask was like they were cops. Dissatisfaction disappointed

EHTSHAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diamond T.  |  First Impressions 
Clasificación:
4.0

The air conditioning unit died after an hour or so. It made a squeaking noise then the fan died, the AC was still producing cold air, but nothing was pushing it into the cab, I think the belt broke.

Diana W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenyetta Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber B.  |  First Impressions 
Clasificación:
5.0

Extremely professional desk associate. She helped me with everything and so friendly.

ALFRED F.  |  Overall Experience 
Clasificación:
1.0

You need to contact me. I'm going to turn them in to Better Business Bureau. What they did was unethical and I am working with an attorney now

Margaret T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy A.  |  First Impressions 
Clasificación:
1.0

I did not drive 200 miles exstra so you guys fucking lied

nicholas W. 
Clasificación:
5.0

They went above and beyond the call of duty! The staff helped me coordinate with the auto transport driver since I couldn't be onsite for pickup, which was very nice to know that they had it handled.

Tim F.  |  Overall Experience 
Clasificación:
1.0

Implement a policy to verify the phone and email of your customers. My rental was booked under a phone and email that was canceled 4 years ago. No one thought to verify this info (it was assumed and old information was used) which caused me all sorts of issues obtaining my rental after hours. I spent over 3 hours on the phone with customer service reps. Nakia was a very helpful technical support rep who got me straightened out after an hour on the phone at midnight. Then I found the rickety old truck (188k miles on it) had no dolly in the back which I paid for. I was also charged $0.99 per mile after the rep Talya had promised to discount my fee to $0.69 a mile for all of the inconveniences I experienced. I'd call and dispute, but I'm tired of talking on the phone with y'all. Best wishes, next time I'll call Penske.

Sean N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Torson F.  |  Overall Experience 
Clasificación:
5.0

I really like the 24/7 van share program. It's very convenient. Gracias

Walter M. 
Clasificación:
5.0

Everything was perfect. A kick ass location

Wayne John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ED g.  |  Overall Experience 
Clasificación:
4.0

The self return check in process on cell phone is very flawed. One has to have location services on in order to to this, and on my phone I could not get location services on my browser, no matter how much I tried and followed u haul directions to do this. Fortunately I had a friend with me and used his phone to do so. There needs to be a way to manually override this in order to move through the return steps.

Joshua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedram K. 
Clasificación:
4.0

They forgot my dollie at first. Also, not the locations fault but U-Haul shows an option to rent a 17' truck, so I rented that. When I went to pick it up, I was informed U-Haul doesnt make 17' trucks anymore. The website needs to be updated. Unfortunately I had to make 2 trips since I had to use a 15' truck.

brendan G. 
Clasificación:
5.0

The manager of this U-Haul knows how to run a business he is excellent!

Jon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

james G. 
Clasificación:
5.0

Good service

jose G. 
Clasificación:
5.0

Very helpful and friendly professional. Would recommend this place to others

Raymond J.  |  First Impressions 
Clasificación:
5.0

Smooth and quick , friendly folks , mad it a joy to do business!

Ralph A. 
Clasificación:
5.0

Amazing.

TYSHEONNADIAMONI G.  |  First Impressions 
Clasificación:
4.0

The team at the Menands, Ny location were great. Helped me out when needed and the mobile app process was seamless.

Dwight C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell J. 
Clasificación:
3.0

The gas meter was wrong( thank god I took pics ) the truck made a loud ass noise .....customer service spot on the 2 ppl I delt with very friendly nice and fast

Danielle D. 
Clasificación:
4.0

make sure there are at least 2 seats in the truck even if it is only the 10' truck

CAROLYN E. 
Clasificación:
5.0

Everyone is so kind and friendly. Best storage and UHAUL I've ever used!

jordan g.  |  First Impressions 
Clasificación:
5.0

Nothing it was my first time moving and i could have found a better facility filled with great and genuine people .

Tamara D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carla S.  |  First Impressions 
Clasificación:
5.0

I had a pleasant experience and will return

Octavia L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charles m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFRED F. 
Clasificación:
3.0

Bueno

Angela M. 
Clasificación:
5.0

Kevin was super professional and a pleasure to work with. He took his time and showed us around the facility and helped get us settled in on a hectic day for us.

John L.  |  First Impressions 
Clasificación:
5.0

excellent staff and very helpful

ALFRED F.  |  First Impressions 
Clasificación:
5.0

This was the first time I used this location. I was very impressed with the layout, the bright light, and cleanliness. Flo was amazing. She went over the contract in a way that was understandable. I am making this my new U Haul store.

Colleen M. 
Clasificación:
5.0

Everyone at this location was awesome and friendly

Giovan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darvin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adia H.  |  First Impressions 
Clasificación:
5.0

The checkout and check in was very simple and efficient. The staff were polite and professional. Would definitely rent again when needed.

David H. 
Clasificación:
5.0

Everybody at this location was extremely helpful and friendly. I was very happy with my experience!!

Justin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
5.0

Convenient location also

Steven S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew D. 
Clasificación:
5.0

A USB port would be nice, the cigarette lighter sockets are dinosaurs.

Blane C. 
Clasificación:
5.0

Kevin and Flor were very great. Manager at location is also great. Packing tape sold at checkout is horrible. Was not able to pack or move boxes. Ruined Moving experience. If it was not for the staff we would switch locations and products.

Brad H. 
Clasificación:
5.0

Outstanding Customer Service! Flor and Kevin were incredibly helpful, very thorough and so great to work with. I will be sure to recommend this facility to my friends and family!

Amber T.  |  First Impressions 
Clasificación:
5.0

The staff was extremely helpful and friendly!

Justin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R.  |  Overall Experience 
Clasificación:
5.0

Very helpful folks at the counter

RUSTY E. 
Clasificación:
5.0

Keep the good work up!

Ismail A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natasha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHy M. 
Clasificación:
5.0

Fantastic customer service! Flor was super pleasant and very helpful!

Barbara O. 
Clasificación:
5.0

Customer service at location was excellent! Goose poop should be cleaned up outside of storage drive up's. It's hard to move things and dodge stepping in it.

Nikole G. 
Clasificación:
5.0

Service was great  staff was friendly and helpful . Location is well maintained. Will definitely be using your services again in the future.

Ade G. 
Clasificación:
1.0

CSR that helped me was very condescending and threatened to deny my rental bcz I pointed that out to him

Charlene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip L. 
Clasificación:
4.0

Improve your return vehicle process. When the web site is not working there should be someone at one of your numbers that can check the vehicle back in or have a day and time stamp form one can get from the return key box one can use andd return with the key.

Karen M. 
Clasificación:
2.0

Make sure the dolly and furniture pads are included. Provide a working lock box for the key before hours.

Jeffrey H. 
Clasificación:
5.0

The employees who helped me were incredibly kind and made the experience so easy and friendly!

Nicole C. 
Clasificación:
5.0

Excellent service

Syed I. 
Clasificación:
5.0

Everything was great, the staff was extremely kind, helpful and very professional. Will strongly recommend to others to use this facility

SCOTT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen R. 
Clasificación:
5.0

No complaints, the woman that assisted is was extremely pleasant and helpful.

Darlene D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moema F. 
Clasificación:
5.0

Kevin the assistant manager is awesome a lot of people can learn from his personal skills and he's a strong leader I've had a couple of things happen with me in U-Haul and he's always there to help me out at the last minute I have changed things and he's just as patient and kind as I've ever known someone to work with and a veteran who served his country to have a young man help me and not accept a penny to me is exceptional in this day and age the whole staff in menands U-Haul is awesome

douglas T. 
Clasificación:
3.0

I tried calling customer service three times and in hold for 15 minutes. Then got disconnected. The price I was charged was way too much than was quoted

Tejwatie K. 
Clasificación:
5.0

shorter waiting time to get up to counter

Stephen F. 
Clasificación:
5.0

Great service. Good people. Great location. No suggestions

Walter H. 
Clasificación:
5.0

Not one thing at this U-Haul but over one yes

douglas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Birendra M. 
Clasificación:
3.0

El cliente no dejó un comentario.

james W. 
Clasificación:
5.0

The staff are very helpful and very friendly

Edward G. 
Clasificación:
5.0

Nothing, the staff there is better than the one in Albany. Very professional and courtesy, will always use them

DONALD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kevin g.  |  Overall Experience 
Clasificación:
5.0

I would recommend this place, they were friendly and if you had questions they answered them.

Judy M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Michelle R.  |  Overall Experience 
Clasificación:
5.0

Mike and his staff were always very helpful and friendly. We highly recommend this storage facility and uhaul trucks and products. If you are moving, they will find the right tools you will need.

sherr d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna R.  |  First Impressions 
Clasificación:
5.0

I Gary Jacksn Will Always. Come Back When I Need You All My Life Very Happy

Gary J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenyanta G.  |  Overall Experience 
Clasificación:
5.0

The two Employees at the desk was very Respectful as well as Helpful. They made me feel comfortable to leave my belongings at this site. And I like the new Facilities Upgrade.

JR B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas f.  |  Overall Experience 
Clasificación:
5.0

The location was terrific as well as the loading and unloading area. Mike, the GM was always on top of anything I needed and was extremely accommodating. I highly recommend this

DAVIDA S.  |  Overall Experience 
Clasificación:
5.0

Flor Forty and Kevin were the best and helped me with everything. Even gave me tips and advice and kept me up to date with all I had to do with moving and my storage unit.

DAQUAN B.  |  First Impressions 
Clasificación:
5.0

Mike the manager was amazing! The building is new and we were one of the first people to rent a unit. Huge and easy drive up to get to our unit. Will definitely use them again for our future needs!

Jennifer V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

George R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James R.  |  First Impressions 
Clasificación:
5.0

Very Happy

Gary J.  |  First Impressions 
Clasificación:
5.0

Staff went above and beyond to help me. Thank you.

Ijeoma M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDA S.  |  First Impressions 
Clasificación:
5.0

The staff are very helpful and the manager's customer service was top-notch A+!

Carlise L.  |  First Impressions 
Clasificación:
5.0

Awesome and cool new uhaul storage facility

Daniel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hulda P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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