Customer Reviews for U-Haul Moving & Storage of Ajax

Clasificación:

5.0

The entire process was excellent. From the rental to drop off. I did submit my drivers license more than once... minor detail.

Rating:

5.0

All good

Rating:

4.0

Representative should not be condescending to customers, especially customers who are not familiar with current technology.

Rating:

5.0

Didn't like the idea of uploading my drivers license to Uhaul. I feel this is an unnecessary risk of personal information that Uhaul will be responsible for should something occur. I think verifying I.D. In person should be sufficient. Otherwise experience was good.

Rating:

5.0

It was a very pleasant interaction while booking, during pick up and dropping off equipment.

Rating:

5.0

Gentleman who received the vehicle when I dropped it off was extremely polite and had great customer service. He was a young lad with a faux hawk hairstyle. I wish I asked his name because I'd like to tell manager about him. Same with the young woman who signed the truck out to me earlier that day. Great staff and if I need a truck again this is where I'll go. Thanks station street uhaul team.

Rating:

5.0

Customer service was excellent at the Ajax UHaul location. Excellent customer service and reliable performing rental equipment is the reason I always return to Ajax UHaul for my rental equipment needs. Thank you for providing an excellent rental equipment experience!

Rating:

4.0

All the employees I encountered were polite and courteous

Rating:

5.0

Just keep doing what you are doing

Rating:

5.0

Guy was great to deal with. Fast easy check in out.

Rating:

5.0

Only thing I would suggest is to remind or educate people that if they do their deposit on debit, they will need to come back into the office to finalize, where credit does not need to do so.

Rating:

5.0

Everyone at the location was very helpful, even going above and beyond what I had originally inquired about. Truth be told, it was a very welcome "above and beyond" because I'm not sure it would have worked out the way I had originally planned, without the equipment they provided. Thank you to all. Excellent work!!!

Rating:

3.0

It was not a good day yesterday. I rented a pick up truck and trailer. The trailer is clearly advertised as a 6x12 trailer, but the opening to load material is slightly more than 4 feet or so. I could not get my lawn tractor on the trailer because the size of the opening is not advertised clearly. Also the truck I rented smelled bad, and the front window had a haze of dirt on the inside. Needless to say UHAUL charged my credit card for the use of the truck and kilometers. I really did not dispute these charges, because I was told there was fine print somewhere that indicted the size of the opening to the trailer. I spoke to the manager and who showed little understanding and could only say over and over again, UHAUL does this on purpose to avoid large equipment being loaded on the trailer and damaging the trailer. I have a suggestion - clearly advertise the size of the trailer loading area. Your customer time is available and charges were administered for incomplete services.

Rating:

5.0

Both the inside and the outside staff were all very cheery and helpful, a really pleasant experience!

Rating:

5.0

Great customer service!!! All employees were polite, helpful and knowledgeable. Employee at check out even ran outside to return my Visa card that I left in the POS machine. Lady at equipment return was fast and polite making the process easy. Great location! Best Uhaul service I've ever had!

Rating:

5.0

Employees were fantastic. One criticism is the pickup process. I was unable to pickup my truck at the time I specified due to the online pickup system. I was not able to select pickup my truck and due to this was an hour delayed until an employee showed up an hour before opening and was able to help me get the process completed. Thanks to him, I was able to get my truck quickly and got my move done on time. Because of the employees, I would recommend this location to anyone.

Rating:

5.0

Customer service very helpful

Rating:

5.0

Originally the pickup was supposed to be Oshawa but was changed to Ajax which was inconvenient and further away from destination

Rating:

4.0

The truck's fuel level was extremely low when I picked it up. There should be a minimum amount of fuel at the start of a rental.

Rating:

5.0

Keep doing what you are doing

Rating:

3.0

Everything was good

Rating:

5.0

My experience this time was much better. Not busy at the time of arrival and was served quickly. The staff assisted with explanation of billing from previous visit and the App actually seemed to work this time when returning the truck. Staff were very helpful and friendly.

Rating:

5.0

To be pair with customer

Rating:

5.0

Third time I have submitted a review of this location. They run a tight ship. Good staff. Good equipment. As impressed this time as I was the first time. Will happily use this location again or would happily recommend to anyone

Rating:

3.0

I'm so unhappy with the customer service. Also with the company in general. Within 6 weeks the price rose over three times the amount I paid for my first trailer, and the fact it was during a pandemic when most people lost their jobs you GOUGED people out of hundreds of dollars is disgusting. Uhaul should be ashamed!!! Absolutely horrible.

Rating:

1.0

Slow customer service agents and delayed support in hooking up trailers.. this place was awesome before some new faces i see r lazy.

Rating:

5.0

Very accommodating with our quarantine requirement.

Rating:

1.0

equipment that should of not been rented out, ranching straps non functional, I was pulled over by OPP because of this, no ticket given because car was secured with ratcheting straps that I had to purchase, this cost as much as the rental the worst experience with any Uhauls I have ever rented from

Rating:

5.0

After verifying my return, the prompt informed me I would receive a receipt, but I haven't received one yet. I have now been on hold for 14 mins in a general queue just to find out if ypu received my payment, pictures and trailer I returned at 10:30 pm using your online return uhaul.com/share

Rating:

5.0

Consider other options for customers who do not want to use credit card to hold the amount for the reservation, because even if debit is paid at the end, customer's are still charged the interest of the hold. As an alternative, consider making the purchase of insurance mandatory if a customer want to use debit card for the hold amount of the reservation

Rating:

5.0

Your service is excellent i had no problem

Rating:

5.0

Had oil leak in rear stained driveway had to carbord under . Pain but it worked

Rating:

5.0

was very happy with the whole experience , would recommend any time

Rating:

5.0

Great trailer. Great price! Why would I buy a trailer at these rental prices?

Rating:

5.0

The van we rented was clean but it had a bad smell to it. Perhaps the the smell of the vehicles can be included in the cleanliness as well.

Rating:

5.0

Rented three times recently from this location. Very impressed with both staff and equipment. Well run and managed location

Rating:

5.0

Excellent service

Rating:

5.0

We were thrilled to have access to free carts!! Thank you!

Rating:

5.0

excellent equipment and excellent service - i rented a car hauler trailer

Rating:

5.0

The facility, customer service, and my overall experience with U-Haul was excellent. Storage areas are clean throughout. The staff were highly knowledgeable, friendly, and very helpful! Even though I live in Scarborough, I will continue to go to the Ajax location for my storage and hauling needs.

Rating:

5.0

Very quick and easy service, no complaints about my storage stay.

Rating:

4.0

Everything was great with the exception of one thing. It was not communicated to me that I did not have 24 hour access, so when I attempted to access the facility outside the allotted hours I could not get in. I had to leave and come back with my belongings during the allotted hours.

Rating:

5.0

Kim at the Ajax location was really helpful and compassionate as this day was really stressful for me. If you have a program that recognizes employees for going over and beyond please make sure she gets this.

Rating:

5.0

Nothing really. Truck was ready & clean as advertised. My only suggestion is to change gas policy to “bring back full”. This would eliminate guessing how much gas to buy in order to bring it back at same level as received.

Rating:

5.0

I had got there before the doors locked had to run out forgot the door would lock my purse and medication were all left in and I could not get my stuff

Rating:

5.0

It was perfect

Rating:

5.0

Recommend providing snow removal tools for moving vehicles. It was snowing today and there weren't any in the van. I took the ones in the lot but apparently wasn't supposed to. Otherwise excellent experience. I'm glad they weren't over zealous about return time (was given extra due to weather), mileage, or requiring an extremely clean vehicle on return.

Rating:

4.0

Though the truck stuck in snow, it finally comes the same day. The staff Natasha is helpful, friendly and careful. I appreciate it.

Rating:

5.0

Staff at the Ajax location were excellent and knowledgeable. Trailer was as expected and pulled like a dream. Was thoroughly impressed and will happily deal with this location again.

Rating:

5.0

Excellent job by uhaul . Better than all others

Rating:

5.0

The staff are fantastic Polite, knowledgeable and friendly. The store it's self was spotless. We will return for sure

Rating:

1.0

Customer service was toooo rude, no help, wrong information. I will never come back to this location

Rating:

4.0

Nothing everything worked the way it was supposed to.

Rating:

5.0

Excellent service , all personnel were great.

Rating:

4.0

Trucks need to be cleaned properly inside

Rating:

5.0

Very polite staff

Rating:

5.0

Very friendly and great customer service. I had to do some changes and Staff was very patient, helpful and understanding. Thank you for making my move so easy especially through this pandemic.

Rating:

5.0

Post a sign at the drop off saying where the key drop is located.

Rating:

1.0

We drove across Canada in winter and were assured the truck had winter tires! It did not and I'm really annoyed, not only has this put me in danger, it's also illegal in the Provence of British Columbia

Rating:

1.0

Representative was not helpful whatsoever. I asked a few questions for clarification, but it seemed to be a problem, and that i should know the answer already. I have been to other locations where staff was exceptional. This location was used because it was closest for the services I required. Definitely will not go back, or refer anyone to go either.

Rating:

5.0

My first time using U-haul was amazing!! The staff was very kind and worked with my needs. Thank you

Rating:

5.0

The manager and the fellow that hooked up the trailer were awesome. Very efficient operation!

Rating:

4.0

Truck back door was not properly maintained. I was not able to complete my moving due to truck back door malfunction. I will have to rent the truck again to move again. I was stressed and scared to drive on highway with truck open.

Rating:

3.0

Helpful convenient and understanding to certain situations as I am a long distance truck driver and was never home when my bill needed to be paid so the staff understood this so being late was approached with consideration. Thank you

Rating:

5.0

I haven't actually been able to get a a chance to fully move in my unit due to not having my password work for 24 hour access ( even though I have paid for this service for the extra ten dollars per month. The gentlemen signing me in was saying he didn't know much about the reasons why he was not successfully getting into the place under my account for registration reasons and that he would fix it in mornjg and email me the information... Is it still *3856539# or is it something else... I haven't bothered going there since every time I am in the area or off work or free from Xmas errands-get together and my bad timing it's after the office is shut down. So please call me when you get a chance to talk about this situation at 6473856539 thank you for your time and I look forward to hearing from you soon.. Happy holidays and I hope you are having a great time with your family and loved ones

Rating:

5.0

I had a great experience with U-haul, really nothing negative to say. Thank you U-haul.

Rating:

5.0

I moved out of my house and had to put all of my personal belongings in this unit. I was extremely nervous as these were items that meant everything to me, but the unit was very secure and safe. Thank you for providing an affordable unit where safety was key. Not one item was damaged or altered, I appreciate this!

Rating:

5.0

Excellent facility and staff, always clean. Our short term storage needs are now over and we wouldn’t hesitate to use U-Haul again. Thanks

Rating:

5.0

The staff and management was great. However it should be noted that the booking process is frustrating. I had reserved a 5x5x7 unit which was $99 a month and met my needs. Someone from uhaul (can’t recall the name) called to confirm that I still needed the unit, I confirmed I did and was told a unit would be available. When I arrived on Saturday oct 31 for my check in I was told the unit I had reserved was not available and I’d have to take a larger more expensive unit. This is a bit of a bait and switch from a customer stand point. Again, no fault of the staff, but this should be something that’s ironed out from a customer experience standpoint on the website to allow for only what’s available to be booked or reserved. I’d rather get the value for what I’m paying for rather than be told I have to take a more expensive unit or find another location all together.

Rating:

1.0

Staff are not very friendly or helpful . The manager is very rude and makes no accommodations of any sort. They do not have prorated rates and if u need to move out early this is very inconvenient. Late charges were also charged to my card because someone forgot to put the card number on file, when I tried discussing this with the managers for months all she did was send me generic emails including the extra charges on the bill. She is very unprofessional and rude. I would never store again at this facility I was there for over a year and have moved my things to a better facility that offers a free truck with move out.

Rating:

2.0

I reserved a unit in early September for the end of September. When my reservation date was nearing I needed to complete my rental contract and wanted to do that online. One of the reasons why I selected U-Haul was because they said that you could complete the rental of the unit online, which was important to me as I was out of the country and could not do it in person. I tried completing it via the website on my desktop, on my mobile, I downloaded the app, I checked every page, clicked on every link. I could not find where I could complete my rental. I wrote several emails to the customer service, who were not helpful. One sent me a link to an internal, employee page on uhaul.net when I asked for instructions on completing the rental online. Eventually when I got a hold of someone on the phone at the storage unit facility (the first time I got transferred to the generic 1-800 number, and that person couldn't help me) they told me that the unit I had reserved was not available and that was probably why I could not complete my rental online. I then had to take a larger unit than I needed and pay more money than I budgeted because by that time I had no choice. So what is the point of reserving a unit if it does not mean the unit is actually RESERVED? I would rather pay a downpayment to hold a unit in advance than to be told on the day I am ready for it that it's not available. What is the point of a reservation?? And on top of that, no indication whatsoever on my reservation that the unit was not available, so that I could at least look somewhere else or at another location if possible. Extremely frustrating service.

Rating:

5.0

I have rented several moving trucks and Vans and all the staff were so helpful, and my stay with storage as well. Thanks for the great service.

Rating:

5.0

I didn't get the fellows name. But I would like to say that he was very helpful. And I really appreciated his high level of customer service. Employees that do a awesome job should be praised. Most of the time people only like to complain. So two thumbs up 👍👍

Rating:

5.0

The rate was every affordable . Staff and management were so helpful and pleasant.

Rating:

1.0

Perhaps the cashier/attendant was having a bad day, but 1st impressions are lasting. I was met with a resistance and an attitude that suggested that my business was not very important or welcomed. I only proceeded because I was in an immediate emergency situation...Customer Service needs to be addressed.

Rating:

5.0

All of my interactions with staff were friendly and helpful. Whether is it was regarding the storage unit or moving truck rental, I have been extremely pleased and would certainly recommend your location.

Rating:

4.0

Glad that I was able to store my items here.

Rating:

5.0

Everything about our experience was excellent - clean, helpful staff, good access, and did I mention clean?!! thank you.

Rating:

3.0

We were not told about the free first month for storage. Less than a week after renting the storage unit we were locked out for non payment. After standing in line for 20 minutes we were told the lock would be removed, never received an apology for the inconvenience. We rented a truck the same day and spent more time in line then we did in the truck, while 3 staff members stood outside, leaving no employees inside at the counter.

Rating:

4.0

Great and very clean place. Staff are the best U haul them selves. Rip off. Kim the manager of this place is the best

Rating:

1.0

You should make sure the customer know he or she has to buy your lock when they agrees to use your storage facility. Also train your staff to just say sorry for the misunderstanding and not ramble on and on in a demeaning fashion which just escalates customers frustration.

Rating:

5.0

Great service.. Kim and her staff were very helpful.. Both lockers were spotless. I also rented a van and found the truck clean and almost new. I would use U Haul again.

Rating:

5.0

The service was great

Rating:

5.0

Could not have been more convenient, accessible and stress free, Fantastic experience. Thank you

Rating:

4.0

The water coming out of the drinking fountain is warm. Not pleasant, especially if you’re moving stuff on a hot, sweltering day. Also, some vending machines with cold drinks and/or snacks would have been nice while moving stuff.

Rating:

5.0

I have responded to your surveys before and as in the past, your manager, Kim, continues to operate a great facility and her staff seems to shadow her expectations as well.

Rating:

5.0

The fluorescent lighting burned my arm as I passed through on my last visit, please consider securing the light source safely.

Rating:

2.0

The unit was dusty when I initially got it and everytime I went it was dusty. The staff were always busy with their own conversations.

Rating:

1.0

There was no washer fluid in the car. This is dangerous.

Rating:

5.0

Very clean, bright, and convenient! Really nice and helpful folks in the store too.

Rating:

2.0

The staff there are very rude, unfriendly and very unprofessional it was my worst experience I had in all the years my family and friends have utilized uhaul services aand would not use again. the staff harassed us even to the day we were moving out to our home and said nasty things to us about us paying our bill late and even when our bill was paid the harassment continued, very weird behaviours, to the point where we questioned racism.

Rating:

5.0

Great facility and staff.

Rating:

5.0

So happy with my experience here. If I ever need storage again I will definite be back!

Rating:

5.0

I would definitely recommend Ajax U-Haul

Rating:

5.0

FRIENDLY STAFF

Rating:

4.0

Good experience and convenient.

Rating:

4.0

the only drawback for me was the rermote location. as a single woman it would not be somewhere i would want to go after hours. the staff were verry friendly, helpful and polite.

Rating:

5.0

Amazing customer service..thankyou all so much ..I truly appreciate it

Rating:

5.0

I have been renting at your facility for some time now as well as renting vans from time to time. Kim and her staff are great to work with and you have a great team here, very dedicated. Thanks

Rating:

2.0

The storage room walls were open . Customer can be much more better and polite. I was not really annoy how I was treated

Rating:

5.0

The people were amazingly good

Rating:

5.0

Very nice staff , professional and friendly.

Rating:

5.0

It is a wonderfully clean and helpful service. Thankyou

Rating:

5.0

Well above average service, would not hesitate to use again.

Rating:

5.0

Good job

Rating:

4.0

Most of the staff were very personable and friendly. When I had questions, they were quick to answer and help. The bathroom in the bay was not working, which was inconvenient.

Rating:

5.0

The staff in Oshawa and Ajax was very friendly and helpful. I will recommend UHaul to my family and friends

Rating:

5.0

Will rent again in the future

Rating:

4.0

What was frustrating to me was the fact that I rented a trailer and combined it with the storage yet they never set up a payment plan for the storage. Annoying to say the least.

Rating:

5.0

The staff were always pleasant and helpful. Thanks again.

Rating:

5.0

We were extremely pleased with the cleanliness and climate control and also by the service and location. I would highly recommend this location for its climate control, cleanliness and location.

Rating:

4.0

I have read some bad reviews but I found their service personable, helpful, and thorough. They ran out of dollys though to move the stuff to the lockers when getting close to closing time.

Rating:

5.0

Everything is great can’t complain

Rating:

5.0

It was my first time getting a storage and they made it super easy to check in and use the space. They're very thorough and know what they're doing.

Rating:

5.0

Everyone was very helpful

Rating:

3.0

The UHaul system is a good one. Great prices and when it works, very easy. Although the staff were friendly and tried to be helpful, we had communication issues.

Rating:

5.0

The staff was very polite and helpful to do business with wether it was for the storage or renting a vehicle, I would definitely do business again at this location if needed.

Rating:

5.0

I was very pleased with the facility. The staff was very pleasant and helpful. Thank you

Rating:

3.0

Staff not helpful at all. Had to call back so many times to get an answer and problem resolved even though I was told they call me. Never happened. Very Frustrating!

Rating:

4.0

Great staff very helpful. Very good people to work with

Rating:

5.0

My experience from my phone call to the storage unit here to make the arrangements for the storage unit I wanted for the size I needed. No issues with the staff perfect I didn't have to ask any ?'s TY

Rating:

5.0

great

Rating:

5.0

Thank you for your last minute help with our storage requirements. It was a great help after the long drive from BC.

Rating:

4.0

Happy with price,location and service. Will use again if needed.

Rating:

5.0

Using U-Haul was truly a refreshing experience. I would not hesitate to recommend the location at Ajax. A big shout out to the driver who freighted my U-Boxes around making my move less stressful.

Rating:

5.0

Great customer service!

Rating:

5.0

I would recommend this location to everyone. Professional staff and great service

Rating:

5.0

They stuff were very helpful.

Rating:

5.0

As I have stated many times before, your manager, Kim, always treats her customers very well. Always makes me feel that I am a somebody, always totally prepared for me upon my arrival. Thanks fo Kim!

Rating:

5.0

Kim was so friendly and helpful. She made the process so easy.

Rating:

5.0

Good service

Rating:

5.0

Excellent service. The staff are friendly knowledgeable and helpful. Will definitely rent from this location going forward

Rating:

5.0

Staff were friendly and helpful. My contact in Ajax who delivered and picked up our UHaul Container was a delight to work with. She’s a real gem. Keep her. Pay her whatever she wants.

Rating:

2.0

I believe that my earlier email, stated my overall opinion. Please make a correction to my move out date. I moved out of the unit on Nov 30th. Thank you.

Rating:

5.0

Great service

Rating:

2.0

I had to rent long tern was charged 2x for not paying on time for storage even though I made an effort to make payment. Check you tapes 4166027075.

Rating:

4.0

The box arrived on scheduled date. The staff was very helpful.

Rating:

5.0

Great staff! Friendly and knowledgeable

Rating:

5.0

Efficient and friendly

Rating:

1.0

As per my conversation with customer service at uhaul, I wasn't impresses at all with the customer service. I walked into the facility, stood in cue as the ONLY customer. Website won't allow message.

Rating:

1.0

No comment

Rating:

5.0

Staff was awesome - very helpful, transactions were seamless. Facility was immaculate, safe, well lit, easily accessible. Definitely recommend.

Rating:

4.0

Prices are too high i feel and the extra 10 to have 24 hour is rediculous. Should have prorated amounts if out 5 days after paying high storage fees. Very disappointing.

Rating:

5.0

In person and over the phone was excellent service, both places at station and at the Oshawa location and out of town call.😁

Rating:

2.0

I was lead to believe that the hours would be better once renovations were done. Not! When I asked one day for an extra half hour to the unit i was told no they were closing and it would be $20.00

Rating:

1.0

Bad experience with the staff.

Rating:

3.0

good

Rating:

5.0

The team in Montreal were fantastic and very helpful. And the team in Ajax were as well. All good reviews from me. I always use Uhaul as this is always my experience with them. Thanks!

Rating:

5.0

Fast easy courteous customer service

Rating:

5.0

This was my second time renting a storage container to accommodate our renovations. I found the staff pleasant and knowledgeable and very helpful. Needs were met and expectations exceeded. Thanks!

Rating:

5.0

The service is great

Rating:

2.0

I would not use this location ever again but the one in Oshawa in tauton Rd is amazing as well as the staff

Rating:

5.0

The entire experience was awesome - booked online, no issues, had to extend a few hours, no problem, and even got free storage for a month! Everyone we dealt with was super also. Thx millions!

Rating:

5.0

Very helpful staff, quick check in.

Rating:

4.0

Final delivery delayed 6 days

Rating:

1.0

Head office in Arizona needs to take their heads out of their assessment. The cadanian staff was awesome

Rating:

3.0

Everything was perfect, expect for the billing part. Was not charged propertly and they even charged me penalty fee when they made mistake.

Rating:

4.0

Accomidating us till we got the right size unit needed. Understanding of how tired I was and very patient. Thank you

Rating:

5.0

The Ajax facility is top notch (receiving). Gord MacMillians in Antigonish (originating) was great - his help was very welcome. Phone access via primary number is clumsy however people were nice.