Customer Reviews for U-Haul Moving & Storage of Ajax

5,023 comentarios

239 Station St   Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)

(289) 315-0567

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(289) 315-0567

239 Station St
Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

The original vehicle provided clearly needed servicing. Regardless of whether it was in Park, Reverse, Drive or Neutral, the entire vehicle shook severely. Given this vehicle had been moved to align with other vehicles, whichever employee moved it new there was a serious mechanical issue but clearly decided to make it someone else's problem. The time and paperwork to switch vehicles cost us 30 minutes of valuable time.

Kathryn R. 
Clasificación:
5.0

Very friendly women in the office! And helpful

Andrea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo-Ann M. 
Clasificación:
5.0

When I picked up the motorcycle trailer that I rented the associate that was helping me couldn't get the wiring harness connected to my 7:4 way adapter. He then told me I would have to "purchase" a new adapter in store. The 7:4pin adapter I brought in was BRAND NEW right from Ford. It had never even been out of the package. When the wiring harness on the rented trailer isn't in good condition it shouldn't be up to the customer to purchase additional items to make the rented trailer work. I managed to get it to work with the adapter but not without him putting up a fight. Apon return he was great, checked me in as I pulled into the yard. Went inside to get the difference back as the deposit was more then the rental. All in all good location and would definitely rent from there again.

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mihail S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PARANIVASAGAM T. 
Clasificación:
5.0

Just want to say your staff is very friendly and helpful making the whole experience excellent- thank you I'll be back

Melody K. 
Clasificación:
5.0

That location is honestly your best in the entire Ontario franchise system the employees are very gracious and look after the customers like it's their own business super friendly staff amazing experience.... I have rented over 50 times and generally no issues at all from this location

Demetrius K. 
Clasificación:
5.0

No suggestions, everything went very smoothly and the staff were great.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gogulathasan D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amarjeet S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDROF H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
3.0

Ajax personnel explained the fuel consumption on the paperwork, had that been explained to me at Waterloo, I would feel better about the fuel consumption.

Dean J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
3.0

El cliente no dejó un comentario.

AbdulWahid N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Voltaire C. 
Clasificación:
5.0

Excellent customer service by Talek

TERRENCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AAMIR I. 
Clasificación:
5.0

Staff was very nice and friendly

Melissa W. 
Clasificación:
2.0

I follow the signs for equipment return, as no active staff are located there. I go inside, as im told to go back outside. Still no one present, so I call the store and ask where your other staff members are, as 2 are just sitting on another truck socializing. Finally they were beginning to be proactive.

Karl J B. 
Clasificación:
3.0

Vehicle was vibrating and brakes were jerking when slowing down.

Ramola V. 
Clasificación:
5.0

The Ajax location was wonderful to me after the jug city location in Oshawa messed up my reservation. Jug city did not have my truck, the mobile pickup kept telling me to go inside but the store was closed. It was a disaster. Thank god Ajax had a truck!

jen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T.  |  First Impressions 
Clasificación:
4.0

I had pre-booked my trailer rental so I figure that it would be very quick to pick up. However, When I arrived, the two folks behind the desk were trying to get a trailer hitch installed for a person for the following day. While the folks were being helpful to this customer who clearly left it his request to the last minute, there 3 other clients waiting in line who were already prepared and ready. Once I got to the counter, the gentleman was very helpful however, I believe you need to remove this bottleneck somehow. However, once I got outside, I was very pleased to meet Tyrell who connected the trailer and answered all of my questions cheerfully. Kudos to Tyrell.

Viktor K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orhan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILTONA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

harris A. 
Clasificación:
5.0

great trailer needed wiring fixed for signals

WAYNE K. 
Clasificación:
5.0

Having customer parking is very helpful, thank you so much! Staff at the 239 Station Street, Ajax location are great. Well done!

SuhKeongJoshua P. 
Clasificación:
5.0

Would have preferred a newer vehicle as the cargo door was stiff. Also there was a dolly in the cargo. There should be a a place to lockit into. I had to leave it out as it took up space needed. Almost forgot about it when returning the truck o thewise my three experiences this summer were overall all good.

Trevor P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY C. 
Clasificación:
3.0

El cliente no dejó un comentario.

RUPERT I. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK J.  |  Overall Experience 
Clasificación:
5.0

One small problem with the driver side mirror that needed repair. In the wind it would move out to a position that made the mirror very hard to use

Gregory K. 
Clasificación:
2.0

They charged for 120km while i drove only 54km.

SAAD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

al-madani A. 
Clasificación:
1.0

The experience i had returning the uhal truck was not pleasant. The perosn at the front desk has little or no knowledge on the returned process, i have to go ooutside to the returned guys to help me process the returned. Overall dissatisfied with service. Note the guys out are more knowledge and should be compensate better.

Andrew E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILTONA B. 
Clasificación:
2.0

The person in charge in the RETURN doesnt know customer service, lazy and has attitude.

Alex V. 
Clasificación:
5.0

This was my first time renting from this location. From the start to finish it was a 10/10 experience. The customer service associate when picking up the rental made the experience efficient & quick. The whole process took less than 10 minutes. When returning the rental the associate who checked in my rental for return again made the experience fantastic, it took maybe 5 minutes. The prices from Uhaul are great and better than the competition. I would highly recommend renting from this location in Ajax.

Zeeshan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON O. 
Clasificación:
5.0

Full experience was great. Pick up personnel and drop off personnel was pleasant and helpful. Great job!!

Fenton J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzette C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

Great service. U-Haul saved the day for us,we'll definitely use it going forward.

Mehmet Yalcin P.  |  Overall Experience 
Clasificación:
3.0

Won't recommend Uhaul to anyone. Your customer service is beyond terrible. I spent hours on the phone trying to resolve something and was looped back into the voice system or disconnected 5 times. I had to drive to a location costing me time and money.the only positive experience was the location we returned the truck. I would pay more to use a diff company next time.

Brad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Guy L. 
Clasificación:
4.0

Drop-off with the help of uHaul website. All worked well.

Mihail S. 
Clasificación:
2.0

I found the clerks in the building abrupt and unfriendly. The young men that hooked up the trailer and when we dropped it off were also abrupt. The customer service needs to be addressed.

Leslie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea Q. 
Clasificación:
5.0

Excellent service! Made everything so easy

MARKHAM E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harbhajan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ananda Y. 
Clasificación:
4.0

The online check-in did not work and the employees seemed to know there is an issues with it, they were very helpful. Also, if I don't want a dolly and moving blanket, do not put them in the truck because they were in the way when we loaded the truck. I didn't want to move them because if we broke the seal we would get charged.

Shiraz I. 
Clasificación:
5.0

Everything was perfect

Dwight C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meghan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jinlong C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andy J. 
Clasificación:
4.0

El cliente no dejó un comentario.

derek G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amarpreet G. 
Clasificación:
5.0

We were running late and the gentleman on the phone set everything up for us. It was a huge help considering we arrived after hrs.

ROBERT Q.  |  First Impressions 
Clasificación:
4.0

My drop off experience was extremely horrible until the last agent i spoke with helped to remedy the situation. i was at the station for almost 3 hrs. trying to sign off only for one of the agents lied against me that i wasn't at the location and eventually dropped the phone on me while i was still holding on. this was most unprofessional and heart renching for a service company i had used several times in the past

Leo I. 
Clasificación:
3.0

Pick-up was a little chaotic. The van I was assigned was blocked in by another vehicle that they lost the key for. I had to re-do my check-in with another vehicle, which slowed down the process. Staff were fairly friendly and apologetic about it though.

Heidi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bilaal Z. 
Clasificación:
2.0

Inform customer step by step cant assume customer knows everything Just like whats the procedure if dropping outside opening hours not just saying DROP KEYS IN THE MAIL BOX suffice instead give instructions or explain follow text message to know what to do

MIRARSHAD A. 
Clasificación:
4.0

I originally reserved a cargo trailer. The website booked it and the day before pickup is when I was notified that one was not available. If that's the case, the website shouldn't have allowed it so I wouldn't have had to scramble to get tarps to cover my belongings.

DAMEIONA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W. 
Clasificación:
5.0

everything was very professional. highly recommended

Barbara M. 
Clasificación:
1.0

I was not told upon booking or even check in that the sliding door would be locked at a certain time. I had to move a 10ft truck worth of stuff through the steel door that doesn't open all of the way. I was also not told the storage unit would be upstairs. I was not told how to drop off the keys for the truck or when payment occurs. Overall, very unimpressed with the experience.

Madison T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aryne S. 
Clasificación:
3.0

Was told there was no truck available then got a call back and then a truck was available for pick only next day for 5 pm , got there 4:45 the truck was there hours before, and there was many other trucks parked up , why was not I connected and given the chance to come in earlier and given this truck to start my move earlier saving time and money.

ANDRE O. 
Clasificación:
5.0

The location is doing well and I don't see anything I like to mention otherwise.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Agustin T. 
Clasificación:
5.0

Amazing staff!

Clayton A. 
Clasificación:
5.0

Nothing. Everything is good so far

Rosemarie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
1.0

Train your staff to properly hook up trailers and educate them on all how all components of trailers work along with the technicalities of hauling in general. Clearly the staff at this establishment (Station St Ajax) are not all up to par on any of this and are putting people in harms way. Must be resolved immediately before any more damage to customer property or harm to anyones life. Extremely disappointed that a company of this caliber can even let things like this slid!

Shanu A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devon S.  |  Overall Experience 
Clasificación:
5.0

Always a great experience

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanesh Praven M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PARRIE T. 
Clasificación:
3.0

Certain staff members at this location need to be mindful that they have to make the process of renting equipment from uhaul an easy process and experience. Not one with obstacles with no explanations.

KONSTANTINOS S. 
Clasificación:
3.0

mess up my account and charge my credit card for the unit i never rent before. I only hold up 2 units currently and they are fully paid, and today i got email from Kim Jesson and claiming i own Uhaul money for the third unit, which i never rent it bofore, she charged me late fee for that unit. This is ridiculous and when i called for assistance to clear the situation, the girl who answered the phone was very rude and just transferred me to customer service and made me wait another 45 minutes. I just wasted an hour on things Uhaul made mistake on. This is not right. and still no one has fixed my problem yet. Just kept transferring to different departments and kept me wait.

Rebecca H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Herb S. 
Clasificación:
5.0

I think if a customer's return time is after closing hours, they should be informed because I stood in a line-up of parked vans(self-return) for more than 15mins not knowing the store was closed and I had to do self-return.

Franklyn N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry P. 
Clasificación:
4.0

Overall experience at pick up and drop off was very good… interior did have an odour that I washed off before loading my items. Thanks again Jon

Jonathan C. 
Clasificación:
5.0

Smooth pick up and drop off with very friendly and helpful staff.

Neil W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S. 
Clasificación:
2.0

Need more CSRs in the store to alleviate wait time.

Devon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PARRY C. 
Clasificación:
5.0

Great storage facility. Clean and secure and easily accessible. Staff are very friendly and accommodating.

Elizabeth B.  |  Overall Experience 
Clasificación:
5.0

Went over and above to help me in my situation really appreciate all staff help Thanks so much Cavelle Etienne

Cavelle E.  |  Overall Experience 
Clasificación:
5.0

Very helpful front desk, accommodated for our needs and was knowledgeable and patient with answering our questions.

Ryan M.  |  First Impressions 
Clasificación:
5.0

I've rented a storage for 2 months and the rate is reasonable and staffs are friendly and helpful. I'd definitely recommend this storage location.

Shahram W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lais Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H.  |  Overall Experience 
Clasificación:
5.0

Super clean facility. Easy to get in and out. Lots of hand carts. Elevator is fast.

bruce h.  |  Overall Experience 
Clasificación:
5.0

Great service. Patient, friendly staff and always ready to help.

SONIA M.  |  First Impressions 
Clasificación:
5.0

I have not used a storage unit before and can say that my experience was very good! Staff were helpful and friendly, and I always felt that my belongings were safe and in a clean facility. ¡Gracias!

laura m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Suresh S.  |  Overall Experience 
Clasificación:
5.0

Simply the best and very friendly staff

Ferdinand L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jagdeo P.  |  Overall Experience 
Clasificación:
4.0

I have one complaint regarding the communications between the uhaul storage facility i have my belongings at and the head office in the US. There is a very obvious lag in communication between what is actually happening here and the late notices received weeks later. I have a credit card on file when I first arranged storage. I was not advised that auto payment was an option, I assumed that it would be the payment for monthly service. The person who set me up did not say anything. I then received a late notice and contacted the facility, the charge was removed. I was placed on auto payment, to my knowledge. I think received another late notice. I called again. My emergency contact also received a late notice and then I was frustrated. I called again and the person I spoke with did not listen to anything I said. She spoke over me, blaming the computer and basically blaming me for changing units. All of this in a matter of 2 months. Four notices in 2 months for no reason. My credit card was there the whole time and somehow she wanted to blame me. I went in yesterday to change the unit to a smaller one and the girl there was fabulous. I asked her to ensure that the autopayment was set up. She confirmed and was helpful. It's obvious to me that the US head office is not in the same time.zone and not on top of what is happening in reality. This represents poor customer service and ultimately cause unnecessary conflict here. I don't blame the staff here, but rather then place blame on the customer in this situation, the head office should provide a follow call to apologize for the time issues then place that on the staff here. It's unfortunate that this happens but very irresponsible of the company in the US

Lori M.  |  First Impressions 
Clasificación:
5.0

Staff very helpful

Cavelle E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S.  |  Overall Experience 
Clasificación:
5.0

Above and beyond service second to none. General manager Kim was absolutely amazing at making my needs happen. I would not go to any other location and I will highly recommend that location to everyone I know.

JAIME C.  |  First Impressions 
Clasificación:
5.0

dave was very helpful in showing me how to use the keypad and which one to use but the first guy only gave me 6 didgits

Michael L.  |  First Impressions 
Clasificación:
5.0

I would recommend this storage even though I had trouble at two other locations

MALIKA H.  |  Overall Experience 
Clasificación:
5.0

I actually enjoy coming to the Ajax Uhaul Station Street location to purchase boxes, tape, etc., and rent trucks. This is the first time renting a unit and I am very pleased.The staff are extremely helpful and pleasant to deal with. Excellent customer service at all times.

Elizabeth B.  |  First Impressions 
Clasificación:
5.0

Been with them over 2 years and never once an issue. Safe clean location and the staff has been great

brendan o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel T.  |  Overall Experience 
Clasificación:
5.0

Staff is very helpful and facility is well maintained.

Devon S.  |  First Impressions 
Clasificación:
5.0

Thanks to Kayden who got me set up.

laura m.  |  First Impressions 
Clasificación:
5.0

I had a good experience

gracelyn c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NAGINBHAI P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Renita Wan Tsz T.  |  Overall Experience 
Clasificación:
4.0

I rented a UHaul van from this location and was very pleased with the van rental process. Everything about the van rental process here was great! It was convenient to store my things at the same location that I had to return the van. Staff at this location were friendly and provided excellent customer service. I appreciated them walking me through the access protocol, particularly since their shift was ending. Also, I felt confident about the security measures at this location. My one concern though was that there was a poision trap box for rodents, right in my unit. There was a label on the trap box saying advising not to touch it due to poision. I understand that all storage facilities, regardless of how fancy they look, must put rodent/pest control measures in place and I appreciate that the facility addressing the issue of pest control. However, I was concerned about the posion from the trap coming into contact with my belongings. I also was concerned that the trap might lure rodents into my unit, and that on the way they might nibble on my belongings. Not sure if the latter is a valid concern or not, but it did cross my mind.

Sharon C.  |  Overall Experience 
Clasificación:
4.0

David and Alex have been enormous pillars of knowledge and understanding when it comes to fixing multiple problems arising with my account. I am so very greatful for receptive and understanding employees who aim to help solutions easier and quicker and make unpleasant situations bearable with respectful actions. Thank you again.

Mary C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pequet T.  |  Overall Experience 
Clasificación:
5.0

Your employees made the experience They were so helpful and accommodating. Would recommend THIS location to everyone.

Sara S.  |  First Impressions 
Clasificación:
5.0

The staff was helpful and friendly. The keypad was easy to use and the unit was clean. Overall experience was amazing.

Olivia M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramzia O.  |  Online Move In 
Clasificación:
5.0

So far my Experience is wonderful, no complaints and the price is better than most around. Highly recommend it! 

Kara P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROLYNLOUISE E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sarah b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ray D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manoj C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ena S.  |  Overall Experience 
Clasificación:
5.0

Used this unit for 4/5 years and never had a problem. Employees were very nice and happy to help. Great place and would definitely recommend this location.

Ryan C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICKWAMEKRA B.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff Clean facility Easy transactions

Susan W.  |  Overall Experience 
Clasificación:
5.0

I arrived shortly before closing and was concern ed nobody would be able to help me. The gentleman (name i cannot recall) was exceptional. He was unhurried, really took his time to answer all my questions and provided a great deal of help. My original storage space was too small, and the storage space I ended up using is too large but he did provide help and information in a proper size unit (unfortunately that size is not available at this location). He explained everything to me and again was exceptional with his attention and help he provided. Thank you to him. Only negative i can think of, because part of the system was down (debit card), i was not able to set up automatic withdrawl in a monthly fashion for my unit.

Edward R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dieujuste d.  |  Overall Experience 
Clasificación:
2.0

I wasn't too impressed with the last couple of months with uhaul. I had this locker for almost three year and it was always an issue trying to get in to access my locker and then when finally inside there always happens to be an extra lock on my locker! Usually it's because of not receiving payment which I make sure it was on an auto renew, or this new one stating that you need a disk lock to be put onto your locker. The last Friday of October I got a driver and a truck to be able to empty my storage by the tie I got to my storage there was an extra lock I couldn't take off and the uhaul staff just went home for the day. So I had to wait until I could go in in person after calling three times explaining the situation which no one cared for pay for any other driver just to get them to finally take this lock off. Was the worst hassle I had to go through and the worst part was is that the lock I had I bought at the uhaul store which they are still selling so what was the point so restraining me and costing me more money for no reason when it was a uhaul lock. I'll never put my stuff in a uhaul again.

Tiffany E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen Dany P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELN W.  |  Overall Experience 
Clasificación:
3.0

Overpriced

Jarred G.  |  First Impressions 
Clasificación:
4.0

Talek. Was amazing and very helpful!! Great job!

sharon S.  |  Overall Experience 
Clasificación:
5.0

The team at this U-Haul location was excellent. They were amicable, pleasant to deal with and very accommodating. I have nothing but good things to say about each person I dealt with. I would absolutely recommend this location to others. Best regards, Josh

Joshua M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CINDY O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Asim A.  |  First Impressions 
Clasificación:
5.0

Good service and location.

TERRY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

fe W.  |  First Impressions 
Clasificación:
4.0

I found this facility to be a little dry, some of my belongings had signs of stress and joints had started to come apart from the dry heat of the unit.

Raymond H.  |  Overall Experience 
Clasificación:
5.0

100% would recommend to friends. Very well kept. Climate controlled.

Matthew T.  |  Overall Experience 
Clasificación:
5.0

The only incovience was the day I moved out. The large door does not stay open after closing hours. This i was not aware of.

debbra d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

raydel l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlous E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian V.  |  Overall Experience 
Clasificación:
5.0

Highly recommended, nice clean facility with courteous, helpful and friendly staff.

Caroline S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bonnie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMANUEL F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

philip h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Esther O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adewale A.  |  Overall Experience 
Clasificación:
3.0

Never has one positive experience with customer service. Employees always rushing, not informative and not friendly.

Hollie A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxyne P.  |  Overall Experience 
Clasificación:
5.0

I like it a nice place keep cleaning the storage That's great!!

shadene w.  |  Overall Experience 
Clasificación:
2.0

My experience in the store was very good. Both your workers were very kind and helpful. There are just two items of concern for me. When I got the truck rental I called in and asked if I could get the free storage promotion that was advertised. The operator said I could and reviewed both the truck and storage reservation and confirmed this. However when I got to the store they advised since I am not dropping off the truck at the store I would not get my first month free. If I would have known this I would have asked to drop the truck off or go with access storage which gave me the same unit size for half the price. I will call in to customer service tomorrow but would love if you could assist me. As well it looks like my access code does not work so I had trouble actually accessing the unit. The guys at the storage facility were great though and helped me out with that.

Jim W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina D.  |  Overall Experience 
Clasificación:
5.0

Exceptionally clean facility and very well managed. Great customer service. The after hours "door only" access was a tad inconvenient for large items but fortunately the large double door entrance is open 7am-7pm. Highly recommend!

Karla K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jelan A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick M.  |  Overall Experience 
Clasificación:
5.0

The storage lockers are extremely clean and staff are very helpful. We rented the locker for 6 months so having the payment come out directly each month made things so easy. With renting a van we even got one month free...bonus!

cynthia W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bothwell C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny M.  |  Overall Experience 
Clasificación:
5.0

We were thrilled to have access to free carts!! Thank you!

Melissa P.  |  First Impressions 
Clasificación:
5.0

The facility, customer service, and my overall experience with U-Haul was excellent. Storage areas are clean throughout. The staff were highly knowledgeable, friendly, and very helpful! Even though I live in Scarborough, I will continue to go to the Ajax location for my storage and hauling needs.

Matt R.  |  Overall Experience 
Clasificación:
5.0

Very quick and easy service, no complaints about my storage stay.

Imad M.  |  Overall Experience 
Clasificación:
4.0

Everything was great with the exception of one thing. It was not communicated to me that I did not have 24 hour access, so when I attempted to access the facility outside the allotted hours I could not get in. I had to leave and come back with my belongings during the allotted hours.

LYDIA H.  |  Overall Experience 
Clasificación:
5.0

Kim at the Ajax location was really helpful and compassionate as this day was really stressful for me. If you have a program that recognizes employees for going over and beyond please make sure she gets this.

SILVINO R.  |  Overall Experience 
Clasificación:
5.0

I had got there before the doors locked had to run out forgot the door would lock my purse and medication were all left in and I could not get my stuff

Aleah K.  |  First Impressions 
Clasificación:
3.0

Helpful convenient and understanding to certain situations as I am a long distance truck driver and was never home when my bill needed to be paid so the staff understood this so being late was approached with consideration. Gracias

JAIME C.  |  Overall Experience 
Clasificación:
5.0

I haven't actually been able to get a a chance to fully move in my unit due to not having my password work for 24 hour access ( even though I have paid for this service for the extra ten dollars per month. The gentlemen signing me in was saying he didn't know much about the reasons why he was not successfully getting into the place under my account for registration reasons and that he would fix it in mornjg and email me the information... Is it still *3856539# or is it something else... I haven't bothered going there since every time I am in the area or off work or free from Xmas errands-get together and my bad timing it's after the office is shut down. So please call me when you get a chance to talk about this situation at 6473856539 thank you for your time and I look forward to hearing from you soon.. Happy holidays and I hope you are having a great time with your family and loved ones

Amanda S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Krystle B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KAMRUL I.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Bothwell C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff g.  |  First Impressions 
Clasificación:
5.0

I had a great experience with U-haul, really nothing negative to say. Thank you U-haul.

chris l.  |  Overall Experience 
Clasificación:
5.0

I moved out of my house and had to put all of my personal belongings in this unit. I was extremely nervous as these were items that meant everything to me, but the unit was very secure and safe. Thank you for providing an affordable unit where safety was key. Not one item was damaged or altered, I appreciate this!

noah e.  |  Overall Experience 
Clasificación:
5.0

Excellent facility and staff, always clean. Our short term storage needs are now over and we wouldn't hesitate to use U-Haul again. Gracias

Mark R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KANDEEPAN V.  |  Overall Experience 
Clasificación:
5.0

The staff and management was great. However it should be noted that the booking process is frustrating. I had reserved a 5x5x7 unit which was $99 a month and met my needs. Someone from uhaul (can't recall the name) called to confirm that I still needed the unit, I confirmed I did and was told a unit would be available. When I arrived on Saturday oct 31 for my check in I was told the unit I had reserved was not available and I'd have to take a larger more expensive unit. This is a bit of a bait and switch from a customer stand point. Again, no fault of the staff, but this should be something that's ironed out from a customer experience standpoint on the website to allow for only what's available to be booked or reserved. I'd rather get the value for what I'm paying for rather than be told I have to take a more expensive unit or find another location all together.

Ryan E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John P.  |  Overall Experience 
Clasificación:
1.0

Staff are not very friendly or helpful . The manager is very rude and makes no accommodations of any sort. They do not have prorated rates and if u need to move out early this is very inconvenient. Late charges were also charged to my card because someone forgot to put the card number on file, when I tried discussing this with the managers for months all she did was send me generic emails including the extra charges on the bill. She is very unprofessional and rude. I would never store again at this facility I was there for over a year and have moved my things to a better facility that offers a free truck with move out.

Christina C.  |  Overall Experience 
Clasificación:
2.0

I reserved a unit in early September for the end of September. When my reservation date was nearing I needed to complete my rental contract and wanted to do that online. One of the reasons why I selected U-Haul was because they said that you could complete the rental of the unit online, which was important to me as I was out of the country and could not do it in person. I tried completing it via the website on my desktop, on my mobile, I downloaded the app, I checked every page, clicked on every link. I could not find where I could complete my rental. I wrote several emails to the customer service, who were not helpful. One sent me a link to an internal, employee page on uhaul.net when I asked for instructions on completing the rental online. Eventually when I got a hold of someone on the phone at the storage unit facility (the first time I got transferred to the generic 1-800 number, and that person couldn't help me) they told me that the unit I had reserved was not available and that was probably why I could not complete my rental online. I then had to take a larger unit than I needed and pay more money than I budgeted because by that time I had no choice. So what is the point of reserving a unit if it does not mean the unit is actually RESERVED? I would rather pay a downpayment to hold a unit in advance than to be told on the day I am ready for it that it's not available. What is the point of a reservation?? And on top of that, no indication whatsoever on my reservation that the unit was not available, so that I could at least look somewhere else or at another location if possible. Extremely frustrating service.

Danielle J.  |  First Impressions 
Clasificación:
5.0

I have rented several moving trucks and Vans and all the staff were so helpful, and my stay with storage as well. Thanks for the great service.

Laurie B.  |  Overall Experience 
Clasificación:
5.0

I didn't get the fellows name. But I would like to say that he was very helpful. And I really appreciated his high level of customer service. Employees that do a awesome job should be praised. Most of the time people only like to complain. So two thumbs up 

John P.  |  First Impressions 
Clasificación:
5.0

The rate was every affordable . Staff and management were so helpful and pleasant.

siegfried m.  |  Overall Experience 
Clasificación:
1.0

Perhaps the cashier/attendant was having a bad day, but 1st impressions are lasting. I was met with a resistance and an attitude that suggested that my business was not very important or welcomed. I only proceeded because I was in an immediate emergency situation...Customer Service needs to be addressed.

ANDREA L.  |  First Impressions 
Clasificación:
5.0

All of my interactions with staff were friendly and helpful. Whether is it was regarding the storage unit or moving truck rental, I have been extremely pleased and would certainly recommend your location.

Lori G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary H.  |  First Impressions 
Clasificación:
4.0

Glad that I was able to store my items here.

Dahlia O.  |  Overall Experience 
Clasificación: