Comentarios del cliente para U-Haul Moving & Storage of Abilene

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Abilene

Grado total:

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Rojelio R. en

Grado:

WORST SERVICE EVER!!!!!

Danezekiel H. en

Grado:

Dennis is very helpful and attentive. I returned the first trailer I picked up earlier that day because I noticed it has badly damaged right wheel rim, he assisted me right away and apologized, then they gave me a replacement trailer. It's not really a big of a deal for me because I'm not in a hurry. On the replacement trailer, I noticed a burnt out bulb at the trailer's license plate and they fixed it quickly. I would recommend this location for their fast and great customer service.

Ricky D. en

Grado:

N/A

Charles B. en

Grado:

El cliente no dejó un comentario.

Lloyd H. en

Grado:

El cliente no dejó un comentario.

Branson D. en

Grado:

I tried to do the express check in and could not use this service due to equipment not being assigned. I had to wait in line in excess of an hour to pick up my equipment due to not enough staff.

Roger J. en

Grado:

El cliente no dejó un comentario.

Laura H. en

Grado:

Quick and friendly service in disconnecting my vehicle and getting me in my way.

Julie R. en

Grado:

El cliente no dejó un comentario.

Jennifer R. en

Grado:

El cliente no dejó un comentario.

Dwight S. en

Grado:

El cliente no dejó un comentario.

Gamal J. en

Grado:

El cliente no dejó un comentario.

Von H. en

Grado:

my only complaint is that the two story storage building has no freight elevators- only stairs

LEE P. en

Grado:

do not cheat customers

Stacey L. en

Grado:

Dennis checked me in, and I was very pleased with my experience with him. I'm blanking on the other person who rolled out the trailer for me, but she was very helpful and friendly, too.

Mindy U. en

Grado:

I was happy with the service and the vehicle..

Kelseye M. en

Grado:

El cliente no dejó un comentario.

Kelseye M. en

Grado:

Uhaul on Clack is absolutely the worst location in town. I've never heard of running a second transaction upon return on top of the pending transaction. So ultimately you get charged twice until the pending charge drops in approximately 5 days. The employees look and act unprofessional.

Teresa T. en

Grado:

El cliente no dejó un comentario.

Robert J. en

Grado:

Very good

Jami A. en

Grado:

Make sure you have stock on hand . I was going to buy a bike rack to go with the trailer rental so I could do them both at the sametine, however you didn't have any other than the display and not all the parts to buy it. You also need more employees to work the insude. The woman that set us up with the trailer was very knowledgeable, quick and very pleasant .

John D. en

Grado:

Y’all are doing a great job!

Carl E. en

Grado:

Improve on cutting wait time to be served..not enuff clerks ...personnel do not seem to be customer Service oriented.

Jessie S. en

Grado:

sue is unbelievable. She’s very personable and very helpful. She goes out of her way to make sure that the client is satisfied And not overwhelmed with the Purchases. She gave me the best possible service that a person can give. On a scale of 1 to 10 I’ll give a 15. uHaul must be very proud to have a person like Sue helping customers.

romeko S. en

Grado:

El cliente no dejó un comentario.

Zachary H. en

Grado:

Quick and easy drop off.

Mark S. en

Grado:

Keep up the good work!

Karen M. en

Grado:

Great Employees/Partner Owners! Best location I have ever dealt with. They all take pride in their store and it shows.

matthew M. en

Grado:

El cliente no dejó un comentario.

Andrea P. en

Grado:

El cliente no dejó un comentario.

Karen M. en

Grado:

The entire team is helpful & courteous. They went above & beyond anything I expected or have ever experienced. From the storage unit to the trailer rental, everything was exceptional. Good Management!

Brittni S. en

Grado:

Amanda was phenomenal. She saw I was having a bad day and absolutely did everything she could to make it better. Fabulous people, this is why we keep coming back!

Antonio C. en

Grado:

This whole organization is a joke. Full of thievery. Will do everything I can to avoid ever using Uhaul again. And will recommend friends and family to never use y’all as well

Randy H. en

Grado:

Wait time too long, even with express check in. Need more employees ....

GWEN S. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

Can’t get any better @ customer service.

Jordan D. en

Grado:

El cliente no dejó un comentario.

Carrie W. en

Grado:

In all fairness, I believe the facility was having technical issues with the computer; however, the "secure" door to the storage area was malfunctioning, as well. Spent a lot of time waiting.

Troy-Lyn L. en

Grado:

Glad I chose this location! The staff are always so friendly and willing to help!

Carl B. en

Grado:

Excellent service in setting up the account, bit the location of my storage was upstairs and in a dark hallway.

CAROL K. en

Grado:

Staff very friendly and helpful

Tomasa L. en

Grado:

I love the services and i love to recommend my friends and family to the location i had a storage at

joy w. en

Grado:

Sue and Amanda are Fantastic! This is THE HARDEST WORKING TEAM I HAVE EVER EXPERIENCED at ANY UHAUL CENTER. My daughter attends ACU in Abilene and we are so thankful for this team we will be BACK soon

Rickie M. en

Grado:

Great service by Stacy

Tomasa L. en

Grado:

Great service

Troy-Lyn L. en

Grado:

Great service, fast and easy

Asumani K. en

Grado:

I have no comments but everything went well with me

Ej M. en

Grado:

Thanks To Amanda Goodwill I Was Able To Get A Storage Unit. Quick N Fast Service.

Jackie M. en

Grado:

The customer service was excellent however I asked about getting my 100.00 deposit back and she really didn’t tell me how to get it back, she was in a hurry to get me out of there

Dolores R. en

Grado:

I will definitely use uhaul for my future moving great prices

Taylor S. en

Grado:

Very helpful and excellent service!

Julio V. en

Grado:

I think the mandatory insurance should be taken out of the price. Or a refund of the insurance should be given back if nothing happens I would have taken my business elsewhere if it had been a weekday

Hebry K. en

Grado:

I was over charged. And what should’ve taken 30 minutes to 2 hours

TERESA R. en

Grado:

Everyone was super nice! And the water and coffee a plus! Thank you all so very much!

WILLIAM G. en

Grado:

Nothing to comment at this time.

kathryn c. en

Grado:

Everything is clean and move in was easy.

Jeremy L. en

Grado:

Leaky unit and now have an insurance claim open and issues with staff on multiple occasions. Would not recommend facility to anyone.

Roger A. en

Grado:

As good as it gets. Great service, fast service, and always with a smile.

JAMES S. en

Grado:

Great location and helpful staff.

Douglas B. en

Grado:

very friendly reps

John H. en

Grado:

No real problems other than the way we loaded things in the trailer.

jessica m. en

Grado:

All my stuff had ants all over it when I went and got it out. That was only bad thing. Kinda sucked really. Other than that it was good.

john h. en

Grado:

Every thing went well, the truck ran great. The service was exceptional

Steven M. en

Grado:

Had everything I was looking for. Look forward to storing with you.

maricris a. en

Grado:

Thank you

Sonya P. en

Grado:

Everyone was very helpful and put me in a newer truck because i was a female traveling alone. I really appreciated that!

Charlotte B. en

Grado:

every time we use Uhaul our time spent in the office or on the phone is excellent, quick and efficient, which we appreciate.

Kendra G. en

Grado:

I'm very happy with the service I received. The facility is clean and the personnel were beyond professional. They helped me ensure I picked the right size. Glad I chose this location.

robert r. en

Grado:

Easy Peasy.

Melody S. en

Grado:

The store seems understaffed and the employees stretched thin. The check-in process took a lot longer than anticipated. I got charged for extra u-box rent, which is extremely inconvenient.

WAYLAND H. en

Grado:

It was clean and secure

Jacqueline T. en

Grado:

Love y’all uhaul

Joshua D. en

Grado:

Flawless experience

Richard T. en

Grado:

Staff was professional and extremely helpful.

Julio M. en

Grado:

Need to explain the customers better what they are paying for.

Kathryn C. en

Grado:

Thank you!

anita p. en

Grado:

Very nice place and. employes very helpful . the only quirk i had is they need a elevator for 2nd floor access.

KERRI H. en

Grado:

Very friendly....always!!!

Shawn W. en

Grado:

Jacob was outstanding in every way.....he efficiently worked my u-box exchanges without delay once the plan was coordinated. He is an awesome employee for u-haul....you need to give him a raise! :-)

Charles W. en

Grado:

The whole team goes the extra mile for there’s customer ! Thanks for the GREAT CUSTOMER SERVICE. Be well.

MELISSA S. en

Grado:

They check the storage units every night, and noticed when I had locked mine wrong. They put their own lock on it to keep anyone else out!

erin s. en

Grado:

Several times we tried to use the lift as we rented an upstairs unit and have large pieces of furniture, and it was not operable. I would suggest fixing the equipment or not advertising the feature.

Debra C. en

Grado:

The facility was clean, however when I went to empty my unit, there were mice droppings all over and in my things.