Customer Reviews for U-Haul Moving & Storage of 13th Ave

1695 comentarios

4901 13th Ave S   Fargo, ND 58103
(Between Lowe's & Sam's Club)

(701) 205-3260

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(701) 205-3260

4901 13th Ave S
Fargo, ND 58103
(Between Lowe's & Sam's Club)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MARK L. 
Clasificación:
5.0

U did it by putting on 13th Ave

JANICE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT Y.  |  Overall Experience 
Clasificación:
4.0

Lights need to be available in individual storage rooms. Hallways was bright but not enough light to see inside of your storage unit.

valerie b.  |  Overall Experience 
Clasificación:
4.0

A bit over the top in checking identity. Process was very time consuming. Having to call someone for verification at 6am was not necessary and just mean having to wake the. Up when you have pictue of drivers license and credit card

Susan R. 
Clasificación:
3.0

Customer service is below par. Teach your representatives to be respectful.

BRINN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
5.0

Staff were excellent.

Shaun S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily J.  |  Overall Experience 
Clasificación:
5.0

No issues at this location

Brandon Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
5.0

This is the most professional team I have ever seen, and their facility is the best there is! The staff there are all extremely helpful, knowledgeable, courteous, and absolutely professional! I'd like to give a special shout out to Jordan! He is the best of the best! And everybody working at this facility is a star in their own right! The facility is squeaky clean and more secure than the SuperMax! I recommend this facility without hesitation! I will always be a loyal customer to this facility!

EDWIN M.  |  Overall Experience 
Clasificación:
5.0

very clean, easy access. very friendly and helpful!

william w.  |  First Impressions 
Clasificación:
5.0

U-Haul changed our drop-off location to Moorhead and we had to call and get it back to the 13th Ave Fargo location for drop-off. I'm not sure why the location was changed to Moorhead. That is not what I put in the reservation. That would have been a lot farther away to drop the truck off. When a customer puts in a drop-off location, it should stay that way and not be changed.

Robert M. 
Clasificación:
2.0

Ordered in town 4x8 trailer rental on website, instead was told they didn't have any and made me purchase a 5x8 which was more expensive. There were 4x8 in the lot but they were for one way only (shouldn't matter, it's still the same trailer I ordered online).

ETHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TUNYONORAH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dilipkumar P. 
Clasificación:
5.0

The cost of town trips is a bit high, management should maybe consider the cost of town trips.

PETER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jade W. 
Clasificación:
5.0

Great speedy service!

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa H. 
Clasificación:
5.0

The staff on Saturday during pickup were great! Helpful, friendly, and personable. The after hours dropoff went well.

DALLAS C. 
Clasificación:
5.0

The lady was empathetic about my experience in Sioux Falls and kind. Didn't resolve anything, but at least she was nice.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LONDELL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott A. 
Clasificación:
1.0

Was given a uhaul with 1/4 tank and returned it with 1/4 tank and was then charged $47 because it was at 1/4 tank. They guy even said “it was returned at a 1/4 tank which is where it was supposed to be, but…” ??? So I paid $47 for maybe a gallon of gas absolutely ridiculous

Katie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

erin N. 
Clasificación:
5.0

Easy rental. Thanks

TRACIE J. 
Clasificación:
3.0

Why add safe trip fees and not tell me? I did not request this. Why add enviromental fees and not tell me? I did not like the lack of transparecy. This is not good. Extra $6 charge without my knowledge or permission. The staff did not even print the receipt for me or tell about these charges. Bad way of treating your customers.

MOSAAB M. 
Clasificación:
5.0

ViAnnah was amazing! Super fast and knowledgeable about her job! Made picking up and dropping off easy peasy! 😜

REBECCA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kerri W. 
Clasificación:
5.0

Best uhaul store I have ever worked with. This group that owns this location are simply the best. I have rented 30+ uhauls over the years and maybe my last 5 here and will not use another location in fargo.

Scott A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W. 
Clasificación:
5.0

Staff very helpful and friendly.

daryl l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY S. 
Clasificación:
5.0

Really helpful and friendly staff. Clean and safe location

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H. 
Clasificación:
2.0

I was told to keep the fuel close to 3/8ths tank - I drove 17 miles and returned it just under 2/8ths. I got charged over 50 bucks for fuel. If I would have known I would have been charged that much I would have spent five bucks to fill it myself. Absolutely ridiculous

MICHAEL B. 
Clasificación:
5.0

Excellent service

JACQUES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA E. 
Clasificación:
1.0

Truck ran terrible. Rough ride and bumpy ride. Front bumper on passenger side had previous damage and would slide down after driving. About 5 years ago I rented a uhaul. Same size 26'. It ran so smooth and was in wonderful condition. Not sure why I got such a crappy truck this time, the lot was full of other trucks. I did ask for a different location and your website showed there was an available 26' truck for that date. Closer to the rental date, I received notice of new pickup location. I called the main Uhaul number and the lady was rude. Also the website pickup and drop off wasn't working for me or my daughter. I had to go inside.

BARBARA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BURNICE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel T.  |  Overall Experience 
Clasificación:
5.0

Closes early on Sunday.

TIMOTHY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
1.0

My contract drop off location was not the correct place to drop off. Never received ANY correspondence that it had changed from my booking email. VERY DISSAPPOINTING!!!

Melanie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DUSTIN M. 
Clasificación:
4.0

Customer support was outstanding (800 number). They professionally and expeditiously handled two issues during the rental.

ERIC M. 
Clasificación:
4.0

One hundred percent positive experience compared to Bismarck & Minot!

Deborah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA K. 
Clasificación:
5.0

Because this location is a uhaul location I won't recommend uhaul for any of my friends

KARRY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE H. 
Clasificación:
5.0

Separate area to return trailers. Area was full and hard to get out of. A return Truck was parked in way to get out of return lane.

Sean B. 
Clasificación:
5.0

Great customer service 👏and the equipment that I rented was perfect

FADI O. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
3.0

Found that the manager seemed kinda crabby in both receiving and returning trailer. Not even a smile and not much for interacting until I got in her way. This is why I give an average rating.

TROY S. 
Clasificación:
1.0

When picking up the keys this morning I could not find a single worker inside or outside the building. I hit the call for assistance button twice during this period. Finally an associate showed up and said they were busy hooking up a trailer. I was outside the building and I'm almost positive that no one was hooking up any trailers. When I returned the vehicle I was about to start the return process on my phone when I realized I hadn't refueled the vehicle. I DID NOT COMPLETE the return process on my phone and I immediately returned to the vehicle. I had only been away from the vehicle for two minutes. By the time I returned an associate was checking in the vehicle and I informed them that I was not finished returning the vehicle and I needed to refuel it. He said it was too late because he already started checking it in. I had never asked him to check it in at all. I had not seen him up until this point. I had yet to complete the return process on my phone. I was informed that I could not take the vehicle and I was charged for 24 gallons of fuel. The truck was rightfully mine until 1:00AM. I was charged 138.00 because of this. Never again. I will rent a truck elsewhere next time.

Sara J. 
Clasificación:
4.0

The staff at the 13th Ave location were very helpful and I have nothing but good things to say about them. However, overall I was very unimpressed with my u-haul experience this time. There seems to be a major disconnect between corporate and the local stores. We tried for hours to get through on the customer service phone line with no success. Finally got questions answered and a solution via the instant messaging support line, then received a call from the local store the next day stating that they could not fulfill the reservation I had made. I truly feel bad for the Fargo staff, as they are obviously struggling to meet demands with a lack of support, equipment, and staff from corporate.

KELAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
5.0

This sire had two people checking you in and they handled removing the trailer from my vehicle. Very courteous and helpful.

Ivan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerry C. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILBUR C. 
Clasificación:
5.0

Staff were prompt, courteous and the pick up and drop off process was super easy.

TRACY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cetieva M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS W.  |  Overall Experience 
Clasificación:
4.0

I drove the truck 7 miles and put 2 gallons of gas in and they still billed me for gas??

RYAN D. 
Clasificación:
5.0

Front desk was very friendly and helpful

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon D. 
Clasificación:
5.0

Unbelievable service. Quick and very friendly! ¡Gracias!

Marianne C. 
Clasificación:
5.0

Chase was awesome. Quick and easy rental. Thank you for the great customer service.

GABRIELLE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GALE R. 
Clasificación:
5.0

No improvement needed, very friendly and helpful.

JOHN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL A. 
Clasificación:
5.0

Although a little confusion with the online check-in, everything went smoothly at the storage facility on 13th Ave. Everyone was very helpful and I was impressed with the cleanliness of the building and units.

Cathy R O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JASZEY TAJE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESIREE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd W.  |  Overall Experience 
Clasificación:
5.0

Service was amazing. Very professional staff, answered all questions fully and completely. Hours of business met our needs. Really found it convenient that the location is open on the weekends. Thank you to everyone who helped in making our move easy.

Matthew T. 
Clasificación:
5.0

Nice location and very kind people a Ten thanks Fargo 13 Ave made my Day

Brian T. 
Clasificación:
4.0

I had to wait for ~20 minutes past my reservation time waiting for people in front of me being helped. The employees were very nice, but it seems they could've used 1 or 2 more to keep things moving.

Harrison W. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD E.  |  First Impressions 
Clasificación:
5.0

Very smooth drop off, we didn't even have to get out of the truck!

Linda O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas M. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

The person who helped me her name was Arianna? Sorry if spelled wrong! she was the best ever : very knowledgeable, professional and very very friendly i hope she sees this and i wanna Thank her again so much!! ;) Please take care of her. Thank you!!

ARTAN J. 
Clasificación:
5.0

Very helpful with my complaints of the truck and the long one way drive; however I am still waiting to here from them on a resolution

JAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

james P. 
Clasificación:
5.0

Awesome from start to finish! Will definitely use again!

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jana P.  |  Overall Experience 
Clasificación:
5.0

I was in a rush and the staff were incredibly friendly, helpful and attentive to my situation. I've rented from other locations before and my experiences were mediocre. Once I rented from this location it's the only location that I will use. ¡Gracias!

CHRISTINE B. 
Clasificación:
5.0

I'm very pleased and actually impressed at the whole process, plus the cleanliness of the unit/building. I cannot tell you how much that means to me, having always ran into issues with storage places. You get what you pay for! Ha!

Andrea E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER K.  |  Overall Experience 
Clasificación:
4.0

Great facility. Helpful personnel and a very clean storage area.

ANTHONY C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerame M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

william k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacie F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon M.  |  Overall Experience 
Clasificación:
5.0

Very satisfying experience!!

cheryl w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY L.  |  Overall Experience 
Clasificación:
5.0

The lady that helped me and my wife was super friendly. Clean facility, very cool inside, would highly recommend to a friend.

Aaron T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline F.  |  Overall Experience 
Clasificación:
5.0

I was met with great service! So helpful. Made sure I was getting exactly what I needed as a first time renter.

Ellen S.  |  First Impressions 
Clasificación:
5.0

These ladies saved me from a very difficult moving situation. They really cared about getting us taken care of, being helpful with options, and honestly caring about my situation. It was a refreshing experience that helped me get through a very trying day.

MICHELE W.  |  First Impressions 
Clasificación:
5.0

Super courtesy , knowledgeable and friendly associate ever at a uha !!

Nancy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave A.  |  First Impressions 
Clasificación:
1.0

We received a free month of storage with a rental of a Uhaul. I had emailed them regarding the charge for the next month, since the paperwork stated that they would be using an ACH. They never emailed me back and I received 2 late fees on my account, which caused my storage to also be locked by them. I received a phone call 3 weeks later saying they would remove the fees from my account if I paid them that day. I was furious when I found out that they had tried to charge my mother's credit card, the payment used for the uhaul rental the previous month. We did not agree to have this account charged and I told Shawn, management, that it was not ethical to charge a card without the owner's permission and asked why they waited 3 weeks to call and not reply to the emails. They apologized and then took my payment, but my storage room remained locked for a day and a half with their lock so I was unable to access it. I called and asked why this was and the person who answered said that it was his manager's fault and asked if I made the payment online. When I came in to close my storage I also had to wait over 20 minutes because the same guy left the other employee by himself at closing with a line of customers. This was by far the worst experience I've had with moving moving storage. I will not be doing business with Uhaul in the future.

Lindsay F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shayla F.  |  First Impressions 
Clasificación:
5.0

I wish i could store my motorcycle in it... there would be plenty if room to fit it in the elevator and down the hallways. And i couldve laid down plastic for preventative measures against oil leakage.

KEENAN R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Shannon D.  |  Overall Experience 
Clasificación:
5.0

No problems. Very satisfied with the facilities, especially glad to have the indoor unloading area, it was VERY hot outside that afternoon. Haven't revisited our unit since the first "storage" day, but it shouldn't be a problem when we do. Glad to have the anytime access.

william k.  |  First Impressions 
Clasificación:
5.0

Really appreciated the indoor loading/unloading area, the carts, and the elevator. The convenience of creating a reservation online and having a lock already placed in my unit was also appreciated.

Shayleigh O.  |  First Impressions 
Clasificación:
5.0

Leah rocks!! I have rented a truck twice from this location and both times I was short in my estimate for how long I would need the truck. Leah was totally super awesome both times and took really good care of me. I got all my fun fun moving done and on top of it she made the parts she could very painless. I totally recommend coming here for any service they offer.

tyler a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorene B.  |  First Impressions 
Clasificación:
5.0

Staff at storage facility was very helpful and friendly. Keep up great job!!

ANTHONY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon M.  |  First Impressions 
Clasificación:
5.0

Staff in Fargo went Above and beyond to help me.

Charity W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT R.  |  First Impressions 
Clasificación:
3.0

The unit was pretty gross and had a full rat trap.

RYAN P.  |  First Impressions 
Clasificación:
4.0

The constant emails nagging me to submit a review was less than pleasant. I get enough of that at home, I don't need it from my storage facility, too.

John S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hailey G.  |  First Impressions 
Clasificación:
5.0

Everyone is so nice and polite very helpful and I answered all the questions that I had I do have to say that the 13th Avenue U-Haul employees are very kind and helpful you don't find that everyday so thank you for everything that you guys do keep up the good job and I tell my friends and family and I send them your way when they need storage

TACINCA L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

greg j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhongkai Z.  |  Overall Experience 
Clasificación:
5.0

I was very happy with the Service, I'd definitely recommend them to anyone. I'd like to be considered for a job offer, going to speak with tge manager when I get there today

HAROLD L.  |  First Impressions 
Clasificación:
5.0

Fabulous....great site and staff

kim j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C.  |  First Impressions 
Clasificación:
5.0

Clean store, friendly service, professional staff, and always very helpful.

Kelly P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy M.  |  First Impressions 
Clasificación:
5.0

Having the moving carts was a big help

Dave B.  |  First Impressions 
Clasificación:
3.0

The lady checking us out was in a hurry and couldn't answer our questions.

KENNETH J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAWNYA C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Chelsi D.  |  Overall Experience 
Clasificación:
4.0

Everyone was friendly and helpful.

Karl S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teri A.  |  Overall Experience 
Clasificación:
5.0

Very helpful, friendly, and professional. We have rented from this U-Haul facility many times before, and we have always been happy with the service and friendly staff.

Kelly P.  |  First Impressions 
Clasificación:
5.0

Everything was processed very quick.

TAWNYA C.  |  First Impressions 
Clasificación:
2.0

The unit i rented was supposed to find all of my apartment i couldn't even use it because it was so small.

Bridgette K.  |  Online Move In 
Clasificación:
3.0

From Heather's mom who drove the truck: I first turned the trailer and tow dolly into Dahl's Mini Storage. The owner had to catch a flight for a family emergency so his area manager, Scott, took over. The men I'd hired to unload the truck locked my keys in the car. Scott bullied me and essentially said that if I didn't get it done immediately, he'd take possession of my things. I even offered to pay for another day and he said "no, just get your stuff off the truck". I called corporate and the woman there heard him. She said that to help, she was going to send me to another place to drop the trailer and it didn't have to be in until Sunday so I'd have time to hire someone else. (Scott scared them off) I asked about the charge and she said there'd be none because it wasn't my fault. I was so upset and shaky that I fell out of the truck when I moved it elsewhere. I was hurt and 911 had to send help. I'm still in excruciating pain. I was bawling while emergency services helped me. I've never been so upset. This is like a bad nightmare. I turned the trailer in a day early and received a bill of over $250 the next day. We already paid almost $200 over the original cost at Dahl's (and almost $80 for a storage bldg) and this shouldn't have cost anything. I've never had anything like this happen with UHaul. You're usually professional. I'm shocked and angry. The Uhaul place on 13th Street is the total opposite of Dahl's. They're kind and helpful.

nancy m.  |  First Impressions 
Clasificación:
1.0

My locker was broken into. The cop already knew how before he even saw the locker because he said they had already been there multiple times for the same thing. So that tells me the staff knew and still fails to inform tenants. No one ever tried to reach me from uhual. The cops have still never recieved any footage to help with their investigations.

curtis w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA B.  |  Overall Experience 
Clasificación:
4.0

one rear access door is currently not closing all the way which leaves the alarm going off.

Patrick P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keenan N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam K.  |  Overall Experience 
Clasificación:
5.0

Will continue to use U-Haul in the future.

todd w.  |  Overall Experience 
Clasificación:
3.0

I had 3 storage units. It was not explained to me that the alarm would be set when one unit was closed and the other units were still open.

Colette A.  |  First Impressions 
Clasificación:
5.0

everything was great

Angeline M.  |  First Impressions 
Clasificación:
3.0

Everything went really, really well until I went to try to get into Bay 3/4. I wasn't told that the bay doors were locked and I didn't know how to get in. I went back to the office but no one was there to help (busy smoking out front) so I watched the monitor to see what other people were doing and I figured it out on my own. I would have preferred someone explaining it to me correctly the first time.....that I needed to enter my code twice in two different spots to get in. Otherwise, it was a very positive experience, just 30 minutes of crazy frustration.

Janell S.  |  First Impressions 
Clasificación:
5.0

The manager Leah was awesome throughout my entire rental period!

Celeste H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharyn B.  |  Overall Experience 
Clasificación:
2.0

AFTER I moved out (and staff was aware) I received a late payment notice for the unit 2 weeks later!

Barbara F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Norma Jean N.  |  Overall Experience 
Clasificación:
3.0

Everyone except the GM was friendly and pleasant.

Susan E.  |  Overall Experience 
Clasificación:
3.0

My move out request took several weeks to be confirmed, which was not expected. The facility was very clean and easy to access.

Sophia G.  |  Overall Experience 
Clasificación:
3.0

Better communication is needed to explain the keypad security process for coming and going

Jamey R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

isis k.  |  First Impressions 
Clasificación:
5.0

Super easy!!

Sharyn B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason I.  |  First Impressions 
Clasificación:
5.0

Very impressed by the cleanliness of the facility and how helpful the staff are with questions.

Verlane H.  |  First Impressions 
Clasificación:
4.0

New, clean, helpful staff

robert a.  |  First Impressions 
Clasificación:
5.0

Clean storage units and great security. Staff were very friendly and helpful.

daryl l.  |  First Impressions 
Clasificación:
5.0

Very good service. Very good location. I feel very safe keeping my belongings there.

Wesley C.  |  First Impressions 
Clasificación:
5.0

Leah was so helpful and accommodating! We were so happy we received our first month free! The storage units are so nice and easy to access.

Amiee H.  |  First Impressions 
Clasificación:
4.0

Staff was very helpful and answered all my questions

larry l.  |  First Impressions 
Clasificación:
5.0

Very clean facility.

ken H. | Reservación
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