El cliente no dejó un comentario.Susan W.
Customer Reviews for U-Haul Moving & Storage on The Hill
Saint Louis, MO 63110
(S of I-44)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Darrieon P.
May wanna order more utility and appliance dollies their truly needed when moving heavy items, thank goodness my relocated state had some on hand.Tarese C.
The General Manager Iawanna is awesome and thank you for being so and helpful!!!!😊...as well the hole team!!!Ondia P. | Overall Experience
El cliente no dejó un comentario.ashley m. | Overall Experience
El cliente no dejó un comentario.VICTORIA W. | Overall Experience
El cliente no dejó un comentario.Muriel F. | Overall Experience
El cliente no dejó un comentario.Muriel F. | First Impressions
El cliente no dejó un comentario.Ciara F. | Overall Experience
They were very helpful with my closing my contract, and my emptying of the unit.Michael H. | Overall Experience
El cliente no dejó un comentario.Marko P.
El cliente no dejó un comentario.Catherine V. | Overall Experience
Lawanda was very helpful and patient in explaining the processERICKA A. | First Impressions
El cliente no dejó un comentario.Tavarez P.
Easy drop off. Quick and friendly!Chris B.
Very nice location. The girl at pickup was very, very nice.. she is an asset to your company. She's a keeper!Lynn M.
The padlock would not open with the supplied key.Brian M.
Everyone was very helpful, highly recommend.Teresa S.
The rate of 65.00 a month for my 5×5 is too much , being I'm struggling to gain my life back was unlawfully evicted no reason after two yrs lost job but returned im trying to find some to live on a limited budget what's in my space is last of my life I can't loose I wish after paying for some months can u drop it down some like by15 or20 this would greatly help these last two months I've been late paying 65.00 a month and I can barely get there location it's convenient and would like to move it to another of your locations that's near my job whichwoukdv. Help and not being able to rent a truck with my debit card to which is how my job pays it so not accepted but I have the money on it to cover the rental and deposit off the hundred so that I can utilize everything U Haul can offer it's customers. Gracias por tu tiempo. But other then that I rate you at the highest.Jason D. | First Impressions
When I called she told me that it was $19 a day plus mileage. She didn't tell me that it was $1.29 per mile. I wasn't happy about that but everything else was greatJeffrey H.
Walter Mitchell was super helpful, funny ,and a really good people personHunter K.
El cliente no dejó un comentario.Jessica V. | Overall Experience
El cliente no dejó un comentario.Brian T.
El cliente no dejó un comentario.Kimberly K.
El cliente no dejó un comentario.Brian F. | Online Move In
My stuff was fine. Everyone was cool.Matthew G. | Overall Experience
I wouldn't suggest improving anything. The two individuals who handled my rental went above and beyond to make sure my experience was top notch. They faced some hurdles with regard to the truck I was renting and they would not quit until all was right. Well done!Leo S.
El cliente no dejó un comentario.Rosie v. | First Impressions
El cliente no dejó un comentario.Sierra J.
El cliente no dejó un comentario.elisa F.
El cliente no dejó un comentario.Patricio F.
El cliente no dejó un comentario.Marvin C.
The management has been welcoming and upon closure efficient. Thank you for your service. Dr. Naaman Lauderdale Ph.D., ThD, MAC, NCC, LPC-S.Naaman L. | Overall Experience
El cliente no dejó un comentario.Peter C.
El cliente no dejó un comentario.tylanda H.
El cliente no dejó un comentario.Elizabeth K.
El cliente no dejó un comentario.Timothy W.
The staff you had were all amazing. Thank You!Ibrahim R.
El cliente no dejó un comentario.Kevin M. | First Impressions
El cliente no dejó un comentario.ROBIN W. | Overall Experience
Check in process is SLOW and cumbersome, your computer system is SLOW. Why do I have to photograph my driver license ? That is absurd and totally unnecessary, in fact the whole process is stupid.Robert H.
Very helpful staff. Excellent service.Robert N. | Overall Experience
The lady came out as soon as we pulled in and took care of us. Quick and easy drop off!Jacob W.
El cliente no dejó un comentario.Nicholas G.
El cliente no dejó un comentario.Julia M. | Overall Experience
El cliente no dejó un comentario.Jessie W.
The ladies there were very professional, very helpful and knowledgeable. Kindness is very hard to come by these days. I really appreciate the 2 ladies that checked me in. I'm so sorry I can't remember their names. Thanks for everything. Pam M.PAMELA M. | Overall Experience
I believe I may have been overcharged for gas. When I picked up the truck it was just over 1/4 tank. When I returned it was slightly less than 1/4 tank.MELVIN S.
Needed a place on short notice and the ability to complete the transaction on line and move in immediately was great.Robert N. | Online Move In
So the location at 2101 S Kingshighway was amazing!! She was able to give us a bigger truck which turned out to be exactly what we needed!! Now previous to that was horrible..my original choice was this location but I needed the truck earlier so they sent me to 2553 South Kingshighway where the key was not placed in the box like it was supposed to be and when the clerk in the station called the fellow that was the uhaul representative and he told the clerk he would not come in until 10am. I made this reservation in early September so it was known the key should have been there. So fortunately I was able to call a number given and spoke to an incredible representative that was able to get me a truck at the original location I picked. So instead of getting my truck at 7am I got it at 9am. Very very inconvenient with zero compensation for all the garbage I had to go thru. When we returned the truck to the location I chose it took less than 5 minutes. They too were amazing.Rachel L.
Extremely rude and unprofessional! My uhaul was not ready and when I requested the $50 guarantee and told her I would report her for brunch rude, the employee falsely flagged my account and said she thinks I'm stealing uhauls. I have an account with uhaul and rent regularly for my business. This was a retaliation that cost me thousands of dollars as I was never even notified of the flag on my account until I tried to rent a uhaul again on the way to do a wedding and had to cancel the day of the wedding because I could not get the furniture and decorations ti the venue. This is the worst experience I've ever had with a business.DeArika B.
The manager is on-point at this location, even when understaffed.Brian E.
El cliente no dejó un comentario.chris J.
El cliente no dejó un comentario.Amy R.
I was given a truck that had not been maintained well. The drive shaft broke during my move and I was stranded on I90 for 8 hours. I should never been given a truck in this dangerous condition.CARRINGTONBIRDSO W.
El cliente no dejó un comentario.Anthony R.
Great customer service two females (didn’t get names) definitely recommend them nice friendly was very welcoming made it very comfortable easy and helpful thanks to them two wonderful ladies I had a great experienceGLADIOUS G. | First Impressions
Extremely well run location.Wayne B.
Very friendly staff. Truck was very clean!matthew C.
Handle the occasional long line of customers somehow. This Disney happen often, but with cistern bedding several kinds of services, it would be kind and courteous to have 2 counter folks handling the requests. I arrived 1/2 hour before my reservation fine and didn't get out in the vehicle until 15 minutes after it should have started.James M.
You charged me $1160 for somebody else's rental out stupidity and incompetence. I will never rent a truck from you again.Madonna R.
El cliente no dejó un comentario.Eric D.
El cliente no dejó un comentario.Alan O. | First Impressions
You can't improve Excellence! These young ladies are AWESOME.Jacqueline D.
El cliente no dejó un comentario.Timothy S.
Lawana was extremely helpful and patient throughout the whole experience. Uploading my ID or photos of the van through Uhaul email/text wouldn't work at all. She found a solution and was kind during the process.Christina F. | First Impressions
Keep up the good work! The ladies behind the counter were warm, friendly, and customer focused. I truly appreciate the great service they gave me. I highly recommend this centerLydia T.
Thanks!! Helpful ladies at the desk - appreciate you!Karin S. | Overall Experience
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.soloman T.
El cliente no dejó un comentario.Harold P.
El cliente no dejó un comentario.PATRICK C. | Overall Experience
Smoke free truck the one i had was so bad I had the windows down with the air onmariano D.
El cliente no dejó un comentario.Paul H. | Overall Experience
El cliente no dejó un comentario.Meredith K.
El cliente no dejó un comentario.JESSE H. | Overall Experience
El cliente no dejó un comentario.SHARDA D. | Overall Experience
I received excellent service. My vehicle was ready and staff were very courteous and professional.Helen L.
Agents were very friendly and easy to work with. Excellent staff. Thank you for a pleasant rental experience. A+++++DAVID C.
I used this location three times in the past week for my move. Three different trucks that were all in good shape and the ladies at the counter could not have been more helpful or kind. Great experience during a stressful time. Moving sucks. This location does not . Good stuff.James S.
El cliente no dejó un comentario.Kasi S. | Overall Experience
El cliente no dejó un comentario.corky p. | First Impressions
There were black widow spiders in my unit. I had to throw out some items because of this. The manager didn't work with me according to my pay periods. At least allow customers to make a partial payment. This experience was horrible!schwanda b. | Overall Experience
Please just have a better way of letting truck renters out of the gate. We were stuck for a several minutes with no way out.Jamie D.
El cliente no dejó un comentario.Seung Woo L.
El cliente no dejó un comentario.PAMELA M. | First Impressions
El cliente no dejó un comentario.Sheila R.
El cliente no dejó un comentario.Nick R.
Missing keys to first truck, then when found it turns out the truck was missing. So we had to be assigned a new truck. The woman working was nice and working hard but the process seemed unorganized.AUSTIN D.
The employees at the Kingshighway & Bishof location on the Hill are TOP NOTCH , very friendly & more helpful then one could imagine. They definitely took a lot of stress off of me while moving my mother who is suffering from brain cancer . THANK YOUtina B.
El cliente no dejó un comentario.shirley C.
El cliente no dejó un comentario.Kelly W. | First Impressions
El cliente no dejó un comentario.ASHLEY A. | Overall Experience
El cliente no dejó un comentario.Brian L.
El cliente no dejó un comentario.Cynthia B. | Overall Experience
I use this location often everyone is always so helpful and friendlyANTHONY C.
Recommend U-Haul workers not to tell customer to use online drop off; a hassle....PATTY S.
El cliente no dejó un comentario.Sillahis A.
El cliente no dejó un comentario.Reid M.
The customer service was very good. They were very Courteous and explained the procedures thoroughly and in a timely manner. I would not have any problems referring business to this location at allâœ¨carletta N.
Ms. Coley was very courteous.Charley F.
El cliente no dejó un comentario.Christopher R. | Overall Experience
El cliente no dejó un comentario.Nigel B.
Charge the correct amount of miles used, not over twice what was actually driven.Scott A.
El cliente no dejó un comentario.Jenna B.
Everyone was very attentive, polite, and accommodating to help my moving arrangements sufficient. I was shown the storage areas to try and figure out how much space I would need. I would definitely refer other's to the actual U-Haul at the area where I have storage space. The workers were very professional!! A+ ratingcarletta N. | First Impressions
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Terri T.
El cliente no dejó un comentario.Michelle S.
El cliente no dejó un comentario.Terry K.
El cliente no dejó un comentario.Megan R.
Super nice ladies. Very customer centric. They even made last minute adjustments for me. Will be back for all of my moving/storage needs.brendan S.
Staff was fantastic and friendlyJames F.
Friendly staff and easy to access location. Thanks for the great service.Christopher T.
El cliente no dejó un comentario.Dean B.
El cliente no dejó un comentario.Rebecka B.
El cliente no dejó un comentario.Amadeo H.
Renting the cargo van was super easy and seamless! I appreciated the advice I received from the person i spoke to when i made the reservation. His name was John and he was located in another state (not at the property) but he was super nice and helpful during the reservation process!Kimberly G.
Nothing. I was totally satisfied with my entire customer service experience with Christina and her team. Christina went above and beyond answering all my questions and helping get me into a rental truck for the next day.Rebecca B.
El cliente no dejó un comentario.Wade P.
My truck was not at the location I booked and I was not informed of a location change. They claimed an email was sent, but when I told them there no email they said â€œwell, it must have gone to your spamâ€ when I showed them my spam folder & there was no email they continued to claim an email was sent. I specifically chose not to book from this location because people I know have not had good experiences there. Not happy with the bait and switch. Service was slow and as I said, lied about informing me of location change. Will definitely go out of my way to never is this location again.Julie S.
El cliente no dejó un comentario.Sable O.
The windshield wipers did not work and my 15 hour drive turned into 20+ hours because it was raining the entire time. The storege above the cab had holes so the water that got in got all of my stuff wet and damaged some of my electric items.Dmitriy P.
El cliente no dejó un comentario.Jennifer P.
El cliente no dejó un comentario.Daniel A.
El cliente no dejó un comentario.Genesis M.
Not much I can put here! I've used this location a couple of times, as well as family friends, and each time has been a breeze! Regarding this specific experience, Christina was amazing! The original schedule pick up was at 4:30 pm, and I called to see if I can pick up the truck 3 hours early. Without hesitation, Christina told me the truck was ready whenever I was! That alone, helped me get what I needed without missing a beat, and I can't be more appreciative of the drastic time difference between the actual and scheduled pick up time. Christina was not only helpful with that, she was incredibly personable and was thorough with the entire process, beginning to end. This location, south of 44 on Kingshighway, will always be my go to for myself or anyone I know in need of what Uhaul offers. Thank you, thank you, thank you!Elizabeth W.
Every employee with whom I had an interaction was professional, knowledgeable, and courteous. Thank you for a good experience!Jill C.
Fix your damn app! It barely works, and only after a ton of fucking around.Max W.
El cliente no dejó un comentario.Larry S. | Overall Experience
El cliente no dejó un comentario.michael a. | Overall Experience
CHRISTINA SYKES The manager was amazing she was a great person to work with. The company couldn't ask for a better manger great customer serviceNICHOLAS C. | Overall Experience
El cliente no dejó un comentario.donald C.
El cliente no dejó un comentario.lakeisha L.
Customer service was top notch. Very 'human' interaction, not bogged down by corporate upsells. Keep doing what you're doing, you've got a good team.Aaron S.
Staff was excellent. Both the lady who checked me in and the woman who checked me out when I returned the UHAUL. ¡Gracias!Natalie N.
El cliente no dejó un comentario.brittney W.
El cliente no dejó un comentario.Bethany S. | Overall Experience
El cliente no dejó un comentario.Jessica H.
El cliente no dejó un comentario.Bethany S.
Christina was great! I called about 3 times to change my truck reservation time and it didn't fluster her at all. ¡Gracias!Henry O.
El cliente no dejó un comentario.Andrew h. | Overall Experience
I've been with Uhaul at this particular location for about seven years. I've used Uhaul's in all the states I've lived in as an adult which include California Texas Florida Missouri in Colorado. This U-Haul I'm currently at really does far surpass even a good experiences that I've had at the other Uhaul's. They really do try to be as gentle and accommodating as possible even when dealing with problems. I really am very fond of this place, and Christine Sykes the new manager has proven to be not only a very organized and logical person, but also able to fully understand the hardships that some of us experience in life, and respond in a really human, kind, and caring manner. Thank you Uhaul and Christine. Oh and the other gal that I've dealt with on the phone several times I can't wait to meet because she again far surpasses what you would expect in a business setting. I believe her name is Lawanda, and I'm sure I misspelled that and I apologize.Doris M. | Overall Experience
El cliente no dejó un comentario.Darryl P. | Overall Experience
El cliente no dejó un comentario.REBECCA M. | Overall Experience
El cliente no dejó un comentario.Ann R. | Overall Experience
El cliente no dejó un comentario.Eric C. | Overall Experience
El cliente no dejó un comentario.mary M. | First Impressions
El cliente no dejó un comentario.Janelle D. | Overall Experience
El cliente no dejó un comentario.Chari M. | First Impressions
El cliente no dejó un comentario.Paul S. | Overall Experience
El cliente no dejó un comentario.Jose N. | Overall Experience
El cliente no dejó un comentario.Jelena B. | Overall Experience
El cliente no dejó un comentario.Matthew H. | First Impressions
The person who helped us was extremely accommodating and went above and beyond to help us with our storage needs when we could not fit what we had into the unit we rented. We are grateful and would definitely rent here again!Janelle D. | First Impressions
El cliente no dejó un comentario.TERRY W. | Overall Experience
El cliente no dejó un comentario.John M. | Overall Experience
The ladies were fantastic Christina LaWanna LaToya? (I may be incorrect w/her name. My apologies)carol h. | Overall Experience
Wonderful ,friendly staff. Great service!!!James O. | First Impressions
I gave it 4 stars due to the fact that they don't prorate rent on moving out. And to rent a dolly it would cost An extra 50 bucks deposit....Sylvia j. | Overall Experience
El cliente no dejó un comentario.Brittany M. | Online Move In
Great customer service. They staff was wonderful.Vivian R. | Overall Experience
El cliente no dejó un comentario.korey t. | Overall Experience
El cliente no dejó un comentario.Kimberly C. | Overall Experience
Customer service very wellcarnisha p. | Overall Experience
El cliente no dejó un comentario.diana m. | Overall Experience
El cliente no dejó un comentario.Phyllis W. | First Impressions
Great communication and customer service from the 2 African American women.Nehemiah J. | Overall Experience
It took a long time to get the keys as there was only one associate at the desk who was helping the customersKasi S. | First Impressions
Your facility at the 1600 and 2100 So. Kingshighway are awesome. Very patient and help you to any degree. They need to be commended for their great customer service.Emanuel K. | First Impressions
Overall experience went extremely well. Staff was very personable and knowledgeable about what would accommodate my needsAmber J. | Overall Experience
El cliente no dejó un comentario.Anne P. | Overall Experience
The employees were very friendly, and there were no problems with my unit. Being able to access the unit with a gate code (not having to talk to employees) was convenient. However, the store closed just a few hours after normal work hours, so if I needed to do anything, it was difficult to get there in time.alexis k. | Overall Experience
I thank you for the storage! The staff was great. Hop to never do it again but if so I choose this facility!Marsha W. | Overall Experience
El cliente no dejó un comentario.Shaneequah Muham G. | Overall Experience
Ms Lawana Coley was very nice helpful with our storage and I appreciate all that she done to help me. A very pleasant person.FELICIA E. | First Impressions
Good variety of units to choose from. Our climate controlled unit was always climate controlled. Easy access whenever we needed to get in. No problem with pests (insects or people!) They have supplies on hand at office if needed. Price was fairly reasonable for what you get and no problems with autopay system. Carts are available and there were no problems with the elevator. We would definitely rent a storage unit or truck again from them.DEBRA T. | Overall Experience
El cliente no dejó un comentario.RONALD S. | Overall Experience
El cliente no dejó un comentario.Tina H. | Overall Experience
Christina and the staff were quick to assist or respond. Pleasant experience all around.sean b. | Overall Experience
El cliente no dejó un comentario.Catrenia T. | Overall Experience
El cliente no dejó un comentario.Larry S. | First Impressions
El cliente no dejó un comentario.TERRY W. | First Impressions
La Kendra P. is awesome! Professional, patient, kind and thorough! Glad she was there to help me!PATRICIA M. | Overall Experience
Maybe looking to be a employee with you thank you for your time.gregory r. | First Impressions
El cliente no dejó un comentario.elmo c. | Overall Experience
El cliente no dejó un comentario.Matt S. | Overall Experience
El cliente no dejó un comentario.lauren i. | Overall Experience
My section leaked inside my storage room s, years of mice droppings all over everything. I could see outside light from my storage rooms. My locks didn't open without being totally removed from door.SHRITA S. | Overall Experience
El cliente no dejó un comentario.Tracey k. | First Impressions
El cliente no dejó un comentario.CHAO-HSI C. | Overall Experience
Rats and bugsernest s. | Overall Experience
El cliente no dejó un comentario.Colin G. | Overall Experience
Thanks to the staff. They were extremely helpful and involved. I felt blessed with all they did.Catrenia T. | First Impressions
El cliente no dejó un comentario.schwanda b. | First Impressions
El cliente no dejó un comentario.jack R. | Overall Experience
I love the location on 2101 south kinghighway and love the General manager name Christine Slykes she real professionalERIC S. | Overall Experience
El cliente no dejó un comentario.Sue R. | First Impressions
I bought the wrong size unit (which was my fault). When I attempted to by another unit the system was down which meant I had to keep the truck I rented longer. The U-Haul app is horrible. A map to your unit location should be in the app. Also the whole check in process on the app is terrible and I still had to go into the store to get the gate code. The lady that was there was super helpful. Over all if the application would have been better my experience would have been fine.Teresa M. | Online Move In
El cliente no dejó un comentario.CHAO-HSI C. | First Impressions
El cliente no dejó un comentario.Tristan G. | First Impressions
El cliente no dejó un comentario.Timothy S. | First Impressions
Christina and Joseph in the office made a very difficult time much easier. They went above and beyond the call of duty to help me out. So grateful.Judy J. | First Impressions
Staff was wonderful throughout the process and the hours were extremely convenient!CAROLINE K. | Overall Experience
El cliente no dejó un comentario.MORGAN M. | Overall Experience
Owner don't want to fix problems inside with staff. I have tried to call and talk to her about what happen the night before she honestly didn't care you can tell in her voice. The owner also just putting locks on people storage that has a month free. The owner must fix the problem or Corp need to take her location.Anthony b. | Overall Experience
El cliente no dejó un comentario.Kristen K. | First Impressions
I was assisted by Zachary Scott. I am a single mother of three toddlers and he was the absolute only help I had all day moving from my apartment. I deeply and sincerely appreciate him for that. braney d. | First Impressions
El cliente no dejó un comentario.JAIME M. | Overall Experience
El cliente no dejó un comentario.Claire S. | Overall Experience
The owner Christina was fabulous. She saw our truck and helped us change storage units to A larger one she thought was a more appropriate size - and everything just fit!! Super friendly and helpful throughout everything!Samantha H. | First Impressions
El cliente no dejó un comentario.JUSTIN A. | Overall Experience
El cliente no dejó un comentario.BOBBY B. | Overall Experience
They really accommodated me and my multiple misunderstandings! This team was well put together and easy going! Thank you all !Kristian F. | Overall Experience
El cliente no dejó un comentario.slice of the h. | Overall Experience
El cliente no dejó un comentario.Yolanda E. | Online Move In
I had two storage units, one standard and one climate controlled. They both served me well but, if I ever need to rent another, I would rent the climate controlled option for most possessions. Having the extra protection from moisture and extreme temperatures is comforting. Recently, Christina helped me with truck rentals as well as closing out my spaces. She was knowledgeable, patient and fun to work with. I like the location of this facility. Nestled on The Hill, it feels safe yet conveniently placed at S. Kingshighway, south of Highway 44.kelly m. | Overall Experience
El cliente no dejó un comentario.jack R. | First Impressions
Very friendly working together people.Andrew h. | First Impressions
El cliente no dejó un comentario.Paul S. | First Impressions
Kathy Engle and her team were amazing the past 10ish years. They were courteous, friendly, attentive, professional and extremely flexible. Christina has some 'big shoes to fill'.BRIAN T. | Overall Experience
I have already recommended to several people.KIM H. | First Impressions
El cliente no dejó un comentario.MARLEISHA G. | Overall Experience