Comentarios del cliente para U-Haul Moving & Storage on The Hill

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage on The Hill

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

King J. en

Grado:

El cliente no dejó un comentario.

Edward R. en

Grado:

El cliente no dejó un comentario.

daniel m. en

Grado:

Whichever representative I talked to on the phone completely messed up my reservation. I requested a location down the street and got the one I rented from. I requested a 2:45 pm reservation and it was booked as 12 pm. The worker at uhaul canceled without a call and when I arrived acted as if it was my fault. The worker was very helpful after but I had a horrible experience based on the person who made my reservation.

Sina R. en

Grado:

El cliente no dejó un comentario.

Anatolij G. en

Grado:

Hardly any parking for returned trucks. Also, the return via app was a bad experience - I was getting network errors all the time while trying to upload photos. Whenever I got a network error, the whole process reset. I had full reception on my phone.

devan b. en

Grado:

Great location great equipment awesome staff definitely returning

Stan H. en

Grado:

Very,very nice folks

Tom T. en

Grado:

Cathy and her employees are very nice folks. They were concerned about helping me with my issues with rising floodwaters. My truck rental and storage rental spot were just what I needed and they were so nice to work with. Excellent job!

Demont J. en

Grado:

Nothing Everything was perfect

ROBERT K. en

Grado:

El cliente no dejó un comentario.

Irma V. en

Grado:

Check the system and verify its not overcharging people for the daily rental and adding fees for items conveniently on the truck when you rent it.

Chad R. en

Grado:

The online pickup was long and annoying. At the current design, I would not use again. The amount of time it took to receive approval took over 12 minutes. Plus it required a phone call to my wife to confirm she could be contacted should I not return on time. That said, the online return was quick and painless.

Catrice M. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

Nothing specific just wait time People there were friendly and helpful

MIRIAM C. en

Grado:

N/A

Edward N. en

Grado:

The process of renting a storage space was easy and the office staff was super friendly and helpful. Facility is also very clean.

Bryan D. en

Grado:

Very friendly and quick service, I'll definitely be back.

joey o. en

Grado:

Maybe verify their email address so I'm not getting emails from U-Haul in Missiouri as a Canadian? That is to say I did not use U-Haul recently and certainly did not use it in MO but someone got an email address wrong.

Kimberly M. en

Grado:

El cliente no dejó un comentario.

Daniel R. en

Grado:

El cliente no dejó un comentario.

Marlene E. en

Grado:

El cliente no dejó un comentario.

Susanne B. en

Grado:

The mobile pick up was a nightmare! I was told it can take up to 45 minutes for approval sometimes. Thankfully the customer service at the Kingshighway location is great and we were able to stay on track with our move.

Frederick C. en

Grado:

Nothing I was very pleased

john g. en

Grado:

Your staff guy was great! Very professional, accommodating and friendly. But you need a parking lot! Come on... If you expect your customers to park on the street - then you can’t take up 90% of that with your trucks! I had to park a block away and walk to your facility. I will still come back there next time because of your guy. Tell him thanks.

Nya W. en

Grado:

Good experience!

Zihao M. en

Grado:

very nice stuff

marquita w. en

Grado:

El cliente no dejó un comentario.

Bryan D. en

Grado:

Very friendly & good service

Joseph B. en

Grado:

Outstanding service and support.

Nedialko M. en

Grado:

El cliente no dejó un comentario.

dan d. en

Grado:

Fast, easy, professional. Very pleased.

monique g. en

Grado:

.

Joseph B. en

Grado:

Devan and his wife went out of their way on a level of customer service and professionalism. Would recommend their services anytime.

Dana R. en

Grado:

El cliente no dejó un comentario.

Mercedes P. en

Grado:

El cliente no dejó un comentario.

Chris W. en

Grado:

Continue being your awesome selves!

Yolanda A. en

Grado:

Great service and care! Thank you!

jaidah c. en

Grado:

El cliente no dejó un comentario.

Rozella M. en

Grado:

El cliente no dejó un comentario.

gerber products c. en

Grado:

The general manager was a joy to work with. She provided a comfortable experience.

Maria M. en

Grado:

El cliente no dejó un comentario.

cornelius s. en

Grado:

In and out with no problems.

Joseph D. en

Grado:

This location and Cathy Engle are both great. I've rented from them before and if needed, will again. My suggestion for improvement does not involve them but the Uhaul app. Please include an estimated range of time to complete rental verification through the app. It's possible for it to take up around 30 minutes total

Sonya C. en

Grado:

The truck broke down during the first third of the trip. The wheel bearing broke. The auto transport tire was defective. The replacement tire was not the correct tire for that piece of equipment. We discovered that in Colorado. Which could have been another major disaster if that tire had blown while driving. The over all experience was a disaster. I will be expecting follow up communication. I will also be contacting the BBB.

christine m. en

Grado:

El cliente no dejó un comentario.

BARRY S. en

Grado:

El cliente no dejó un comentario.

Dominique m. en

Grado:

Mary/Cathy?? was wonderful

aaron w. en

Grado:

Great service and a very friendly staff!

MICHELLE H. en

Grado:

I was there Saturday morning and miss cathy was very nice but when i return my truck in that evening it was a guy there he was very ruined and had a nasty attitude i wouldn't go back there for nothing

Amy R. en

Grado:

The woman who took care of me was so welcoming and helpful.

Nehat A. en

Grado:

I just want to mention that the truck I drove that day on 3/16/2019 really need to visit dealer service for tires or something else was wrong with it. It was shaking so bad time to time. Regards.

barbara j. en

Grado:

El cliente no dejó un comentario.

josh p. en

Grado:

It was hard to gauge how closely inspected the vehicles were for damage. On one hand, there is a lot of fear mongering to get people to buy the extra insurance. On the other hand, the damage decal stickers we're falling off the truck and when I tried to point out existing damage, the associates did not seem concerned. Also, no one inspected the truck in my presence either before or after the rental.

Lance G. en

Grado:

You need to get your on line system working. I had to redo everything when I went into the store

Daniel G. en

Grado:

El cliente no dejó un comentario.

larry p. en

Grado:

So easy and very affordable

Julie D. en

Grado:

El cliente no dejó un comentario.

Michelle P. en

Grado:

Wrong dolly given. Otherwise good service and flexible.

Dan R. en

Grado:

El cliente no dejó un comentario.

Robenia J. en

Grado:

Excellent and well maintained

SANDRA D. en

Grado:

El cliente no dejó un comentario.

Maria S. en

Grado:

El cliente no dejó un comentario.

Ken S. en

Grado:

I was told I could fit a queen mattress in a Ford Transport, we were able to squeeze it in, but couldn't stand it up so it took most of the floor area & made the move harder

Chris K. en

Grado:

Top notch, welcoming and convenient service. Staff were extremely nice and accommodating.

JOHN W. en

Grado:

My biggest mistake was not asking how to use appliance dolly, I have used in the past were easier to secure appliance to keep on bottom platform with tension and there was none on this which using very difficult. It was functional but not terrific,,,

Leslie S. en

Grado:

The lady that helped me set up my initial reservation was very nice and efficient. Mrs. Engle who assisted me when I picked up and dropped off the truck was very nice and thorough. The entire process was smooth and efficient. I would definitely recommend their services.

janet d. en

Grado:

Everything was right on point.

April R. en

Grado:

El cliente no dejó un comentario.

Arshad M. en

Grado:

El cliente no dejó un comentario.

Chris K. en

Grado:

Very professional and friendly staff facilitated my storage rental.

VINCENT L. en

Grado:

On 4 different occasions received notification that they had not received my payment. On all occasions, the payments were found on the desk in unopened envelopes. On calls or voice mails.

c-eom i. en

Grado:

Outstanding staff, very friendly, professional and courteous, they make you feel like family, I use multiple storage facilities in my work and always look for uhaul frist ....

steven m. en

Grado:

None

ruth t. en

Grado:

I was very pleased with the service provided by U-Haul Moving & Storage on the Hill in St. Louis, MO.

Joel B. en

Grado:

The 2101 S. Kingshighway storage facility was great. Staff were very easy-going, friendly, and helpful. They made storage and moving simple.

Dave W. en

Grado:

Very friendly and professional staff. The entire process from start to finish went was very smooth.

Robert C. en

Grado:

This was my first interaction with any human being in St. Louis, so I'm glad that they were friendly.

Cory R. en

Grado:

Nice facility and friendly staff

NEIGHBORHOOD H. en

Grado:

Great facility!

ahmita b. en

Grado:

Staff of young people give a different understanding on explaining unable. It's unfair to come to unable a employee has a baby in his lap, but truck had no ⛽. Milage set up is a price digger.

ANTHONY H. en

Grado:

VERY HELPFULL AND FREINDLY

Scott J. en

Grado:

I rented a unit for summer and semester abroad storage for my daughter and her room mate. It all worked out very well, with easy storage arrangements at a well secured and climate controlled facility

RICHARD W. en

Grado:

The only issue I noticed is that there were rodent feces in the unit when I moved out. The temps seemed a little high in the temperature controlled areas as well. The staff was very helpful.

SHEILA F. en

Grado:

Super staff! Especially Julia. Very accommodating and helpful!

dennis m. en

Grado:

called about light not working lady sarcastically stated she does not work on lights so we will have to wait. was like 3 weeks+ wait

elmo c. en

Grado:

Great place to store stuff nice and friendly and very helpful

jessica s. en

Grado:

Great service, great facility. Will be back for future storage and truck rentals.

matthew B. en

Grado:

This facility was easy to use and extraordinarily convenient.

braxton c. en

Grado:

My lease was only supposed to last a month. I told the office that From day one. Still trying to charge me for almost a whole year! We’ve talked on the phone multiple times, but nothing’s changed.

CYNTHIA F. en

Grado:

Nice facility for storing stuff long term or short term.