El cliente no dejó un comentario.CHAO-HSI C. | First Impressions
Customer Reviews for U-Haul Moving & Storage on The Hill
Saint Louis, MO 63110
(S of I-44)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Antoinette W.
El cliente no dejó un comentario.Tristan G. | First Impressions
No improvements needed. We were in and out both when picking up and dropping off. Everything was clean and the AC worked on a 100 degree day in St. Louis.Jay A.
Good service, thank you!Gary H.
The place was fine. The online pick up and return DO NOT WORK. I was VERY unhappy with how the online system didn't work. We were charged the $20 return fee because the return just wouldn't work. If a service is offered, there should be a better way for it to work. After a long day of moving, the last thing you want is technology that DOESN'T WORK. I can't even begin to describe how extremely frustrating this experience was.Rebekah S.
The first truck I reserved was blocked in. I couldn't cancel my reservation on the app. I called the 1800 number to cancel the first reservation and was on hold for forty five minutes. I made another reservation for a smaller van that was slightly more accessible. It was still a tight squeeze to leave the lot. When I returned the van, I was unable to complete the return on the app. I couldn't pass step 1 because the photo of the odometer and fuel gauge would not submit. It was not an issue with my phone or internet connection. The app did not work.Margaret G.
El cliente no dejó un comentario.Jamar W.
El cliente no dejó un comentario.Timothy S. | First Impressions
Paid for a dolly, no dolly or blankets were in the back of the truckChristian H.
The vehicle was where it suppose to be for electronic pickup. Then the place opened at 7am but noone showed up untill 7:45 after I called the emergency number but when I texted she responded. She showed up 45 mins later. When I went to drop off when finished I explained I didn't uses the furniture blankets and would like them taken of and she said she couldn't as she didn't know how. She said she had 2 days of training and been there two weeks. She told me to dispute it on my credit card. Then she said I didn't put enough gas in it but I added 7 gallons of gas and used less than 50 miles on truck. This location really needs to find a new manager. Honestly I would hold this manager accountable for this transaction from all aspects. I will do exactly what the employee said I will dispute the charges on my Amex card. Btw the van had 125k miles and barely shifted when driving.Michael S.
Christina and Joseph in the office made a very difficult time much easier. They went above and beyond the call of duty to help me out. So grateful.Judy J. | First Impressions
Staff was wonderful throughout the process and the hours were extremely convenient!CAROLINE K. | Overall Experience
I've used Uhaul over the years. Now I would not recommend them. They are extremely expensive. Rather went from Menards instead.Nicole F.
El cliente no dejó un comentario.Paul W.
El cliente no dejó un comentario.MORGAN M. | Overall Experience
I would have liked some more instructions on the rental truck before driving off. For example, I didn't think to adjust the mirrors before getting in the truck. Just some general tips for driving a large truck I wasn't used to.Taylor D.
Tell people all the charges they will get because I got paid for a job an Uhual took all my money so now I cnt get to work or school so yea I did not have a good experience!Tara G.
El cliente no dejó un comentario.LUDWIG L.
El cliente no dejó un comentario.Mitchell G.
El cliente no dejó un comentario.Daniel H.
The location was okay, people fine. It's the UHaul experience was below average. When I booked online I was provided a different location. As i was trying to locate my rental the Kingshighway location called asking if I still needed a rental. When I arrived very little of the original booking was correct and changed by UHaul without notification. I was told I could not have truck for the 1 day as promised when I booked online, a different size truck was being provideD. Got truck size corrected yet told other families need truck to move. Seriously? What about my family. Called 800# to share my disappointment and met with shaming and incorrect information, passed to complaint department and later was disconnected.Busted my tail to get finished moving early. Sad situation because I had previously received good experience Doubt I rent from UHaul again.David H.
El cliente no dejó un comentario.Mandy R.
Owner don't want to fix problems inside with staff. I have tried to call and talk to her about what happen the night before she honestly didn't care you can tell in her voice. The owner also just putting locks on people storage that has a month free. The owner must fix the problem or Corp need to take her location.Anthony b. | Overall Experience
I like you guys don't charge much for returning rentals late as I had unexpected delays with helpers quitting on me which caused my kids and I to do move all by ourselves.nicole S.
Fill truck up. Truck had plenty of power to handle the grades.Lawrence J.
El cliente no dejó un comentario.Mandy R.
El cliente no dejó un comentario.Kristen K. | First Impressions
Alana was amazing and so helpful!Ryan K.
I did not get the ladies name who helped me, she was African-American and was absolutely fantastic. She Deserves a pay increase for her hard work and she stayed a little bit after seven to let me return my truck.MICHAEL L.
I was assisted by Zachary Scott. I am a single mother of three toddlers and he was the absolute only help I had all day moving from my apartment. I deeply and sincerely appreciate him for that. braney d. | First Impressions
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.Braney D.
El cliente no dejó un comentario.SUSAN W.
Extraordinario servicio al clienteFrederick C.
El cliente no dejó un comentario.JAIME M. | Overall Experience
Great service all around, as always. I love UHaulâ€¦always a good/hassle-free experience with you guys. ¡Gracias!john S.
El cliente no dejó un comentario.Olivia J.
El cliente no dejó un comentario.Claire S. | Overall Experience
Staff was welcoming, courteous and attentive.Pamela K.
The owner Christina was fabulous. She saw our truck and helped us change storage units to A larger one she thought was a more appropriate size - and everything just fit!! Super friendly and helpful throughout everything!Samantha H. | First Impressions
El cliente no dejó un comentario.David H.
The people there we're Clueless, didn't know how to hook up the auto transport. It took them eight hours with our pact truck with my animals in it to get the tire change to try to hook up the auto transport. On the road at a gas station all of the cool and flew out of the truck. We had to get people help us. It was very costly on a personal level, it took three days because of the equipment breakdown. The woman that manages the st. Louis location got mad and hung up on me when I told her what happened. She tried to blame it all on us. She wasn't even at the store. She left two well meaning the totally incompetent people at the store to try to get the move-in process. All in all we finally made it and it was like coming out of a nightmare.Dawn D.
Your staff was very professional and friendly.Ronald O.
They found my jacket I left on the truck I rented. Thank you so muchRichard P.
El cliente no dejó un comentario.JUSTIN A. | Overall Experience
El cliente no dejó un comentario.Bernardo B.
El cliente no dejó un comentario.Chelsea S.
Keep up the good work! Christina was a great help!!David H.
El cliente no dejó un comentario.Patrick N.
El cliente no dejó un comentario.BOBBY B. | Overall Experience
El cliente no dejó un comentario.Alexander P.
El cliente no dejó un comentario.Christine B.
El cliente no dejó un comentario.Curtis R.
They really accommodated me and my multiple misunderstandings! This team was well put together and easy going! Thank you all !Kristian F. | Overall Experience
Need more customer parking.Stephen R.
El cliente no dejó un comentario.Jenny M.
El cliente no dejó un comentario.slice of the h. | Overall Experience
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.Yolanda E. | Online Move In
El cliente no dejó un comentario.Tony S.
El cliente no dejó un comentario.Jack R.
I had two storage units, one standard and one climate controlled. They both served me well but, if I ever need to rent another, I would rent the climate controlled option for most possessions. Having the extra protection from moisture and extreme temperatures is comforting. Recently, Christina helped me with truck rentals as well as closing out my spaces. She was knowledgeable, patient and fun to work with. I like the location of this facility. Nestled on The Hill, it feels safe yet conveniently placed at S. Kingshighway, south of Highway 44.kelly m. | Overall Experience
El cliente no dejó un comentario.jack R. | First Impressions
El cliente no dejó un comentario.Angela R.
1. Employee was not wearing a mask, which is a violation of the current local law (masks are required for everyone inside at businesses) as well as signs posted at the business itself, stating that masks are required. The mask mandate was not enforced for that employee or for customers - half were wearing masks, half were not. I feared that if I spoke up I would be denied the rental. 2. Although this same employee was friendly, he took 40 minutes to check me in, face to face, despite my having created the complete reservation online ahead of time and requested mobile check in. I was not able to begin using the vehicle until 40 minutes past the rental start time. Since I'd reserved it for just 2 hours, this meant I had the vehicle for just over an hour and a half. 3. The same employee did not practice 6-foot distancing requirements. 4. When making the reservation online I was required to create a password. When trying to log in from my phone it claimed it was the wrong password. When I tried multiple times to request a password reset, no code was ever sent to me, even though I entered the correct email and phone. No one at the 800# answered when I called to resolve this.ELODIE A.
El cliente no dejó un comentario.Juliet A.
Very friendly working together people.Andrew h. | First Impressions
El cliente no dejó un comentario.Paul S. | First Impressions
El cliente no dejó un comentario.Richard P.
Kathy Engle and her team were amazing the past 10ish years. They were courteous, friendly, attentive, professional and extremely flexible. Christina has some 'big shoes to fill'.BRIAN T. | Overall Experience
I have already recommended to several people.KIM H. | First Impressions
Service was excellent I would use them againAngela E.
The employees were very helpfulLaurel J.
El cliente no dejó un comentario.Thomas L.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.Tiffany S.
El cliente no dejó un comentario.Tashea E.
El cliente no dejó un comentario.Steve R.
El cliente no dejó un comentario.ROBERT O.
Pick up process through the web site made picking up the vehicle very difficult.MAUREEN M.
Air conditioning in the lobby doesn't work. Security at the location does not seem great. The store manager was very courteous and helpful, though!Benjamin K.
This crew goes above and beyond every single time I go in, which is about every other day over the past two weeks. Christina runs a tight ship and it is greatly appreciated by me and mineSean B.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Claudia B.
customer service was awesome!Milinda O.
El cliente no dejó un comentario.MARLEISHA G. | Overall Experience
Nothing everything was fine and ready to goMary E.
Great service and staff. Vehicle was really clean and ready for me when I arrived.Cameron P.
The hand truck (dolly) that we ended up with was mostly broken. The wheels barely moved and the belts on the treads were broken. They kept falling off the track. Moving is a stressful experience before you have to deal with equipment that cost $20 for 5 hours that is broken.John N.
El cliente no dejó un comentario.Alisha G.
El cliente no dejó un comentario.Darryl L.
El cliente no dejó un comentario.David G.
Monty was very friendly, went above and beyond for usPRECIOUS H.
Clean, well maintained facility and friendly professional staff.William M. | Overall Experience
Christina was excellent and very personable!sean b. | First Impressions
El cliente no dejó un comentario.Maria W.
I had a terrible 24 hours prior to arriving, driving in from across the country only to find out the house I thought I was moving into wasn't at all what I expected and I could not move in. The gentleman behind the counter was so friendly and helpful, he even came out to make sure everything was going ok with the unloading. Everything was so nice, clean, and easy I could not have been happier.Rose G. | First Impressions
everything was finecathy E.
El cliente no dejó un comentario.Terrance B.
the new manager is rude and racist and i would not recommend going her to anyoneMICHAEL M. | First Impressions
Uhaul has always done week by us. Thanks BobPatricia G.
When uhaul had people to move my things to another unit I was so disappointed in the way that they movers put my furniture and clothing and just threw it up in the unit and it wasn't neat done I am very displeased with that because I am disabled and I don't have the ability to move things around please call me at 314 657 6996 as soon possible. GraciasAlonzo S. | First Impressions
Great customer service and friendly staff.Keith H.
El cliente no dejó un comentario.Steven N.
Great customer service from Christina. Van was ready and waiting for me, and sanitized.Jane A.
Mike was very helpful and friendly he made moving in to my new storage convenient and easy. I would recommend U-Haul on the hill to any of my friends and family for their storage needs of all the places I've ever had a storage this is by far my favorite I'm writing a review for U-HaulKacey A. | First Impressions
Everything was goodLYNN W.
El cliente no dejó un comentario.Melika J.
El cliente no dejó un comentario.Blake E. | Overall Experience
All was great. Professional, prompt, and courteous.Kevin D.
Not a single member of the staff was wearing a face mask when I picked up and dropped off my uhaul. Everything else was fantastic, unfortunately, I did not feel comfortable due to the staffs lack of protectionAbigail L.
El cliente no dejó un comentario.Taunia M. | Overall Experience
Everything was very smooth and easy. I highly recommend this facilityLUKE D.
It was pretty dusty in the back of the truck, and there was a random shovel that someone had left in there. The dolly wasn't secured, so we started driving and it was clanging around in the back. Other than that, no complaints, and it was nice to do mobile pickup and drop-off.Noelle J.
Had trouble with using the online tool when picking up and dropping off. It was a frustrating experience. When picking up the uhaul, I entered my drivers license and it wouldn't accept it. Had to use my wife's license to get it to work. Then, they needed an alternate contact and my wife wasn't "reachable" they said. We weren't sure what that meant but it was frustrating. Then, when dropping the truck off, we weren't able to select a credit card in the menu. Had to turn the phone to landscape mode in order to get the dropdown menu to work.Addison E.
Not have the customer call out their credit card number information with other people present in the room!!Bennie W.
Not charge for two utility dollies, when only one was issued. Phone service is bad in that area. I was not able to complete after hours return.MICHAEL T.
Friendly staff but when I went to my unit it was occupied by someone repairing their truck. I had to wait to get in. This same person has 2 cars parked illegally in front of his unit which partially block the alley between the buildings. Later when I moved in, this person had numerous "sketchy" people coming and going from his cars and storage units as apparently he is running a business there (dealing drugs?) or actually lives at the storage facility. There was another running car parked nearby with people coming and going from his unit also. Have all these people been given the gate code? They all watched me loading some expensive items into my unit and I am stressed about them breaking in. This situation is not secure and I regret using your facility. He and his crew should be evicted as his business is not worth the security risk. I will be glad when I can get my stuff out of there. If you do evict him, please don't connect this complaint to me in any way as I fear he may do harm to me or my belongings.DAVID C. | First Impressions
El cliente no dejó un comentario.DENISE N.
El cliente no dejó un comentario.Timothy B.
El cliente no dejó un comentario.ROBIN W.
El cliente no dejó un comentario.DENISE N.
Can't complain about anything! Clean and secure with bonus Awsome customer service!keith c. | Overall Experience
I took advantage of moving help you promoted in your site. This was nothing but hassle ; and I will never utilize them ever again. Once required info is posted, and fee has been charged to personal account; everything else is pretty much a crapshoot. Movers don't answer their phones when follow up call is made, or if lucky enough to get a confirmation, they may not show up. You pay this fee; and then they dont show up for work. Who has that kind of $ where you must keep searching for a mover who'll at least show up! The outfit I got, I feel, took advantage of me. They didn't get in a hurry about anything. Not all of my big items were moved to new the new apt. 3 people- 3hrs. and here to work! ! No excuse why 2 strong men couldn't have fnished loading what few pieces of furniture I own in that amt of time!!!Barbara C.
I was completely blown away at the remarkable and friendly service Cathy displayed. She went above and beyond to make sure the rental was a very good and complete experience. She explained everything and asked if there was anything else she could do to assist. I am a service customer specialist. I teach customer service skills to organizations. She was EXCELLENT.Kevin A.
El cliente no dejó un comentario.PAUL A.
i had to call multiple times and have changes made that should have been done from my initial call when making reservation...Also moving location further away from where pick up was supposed to be made it more difficult and overall just a poor experience and since i cannot see my final bill but adding service charge to mileage due to UHAUL moving pick up spot is really crazy and i would not recommend to others and hopefully you all can learn from this txt that multiple calls and followup's to make sure this trip happened for my Daughter helping my Son who has cancer move is just unacceptable...thanks for listening if you read this at all? Ron EvansMisty M.
El cliente no dejó un comentario.PAUL A.
El cliente no dejó un comentario.Vincent A.
Better and more polite customer service. I needed help and was ignored and told to use the app even though it wouldn't work. Check in and pick up took almost an hour and her attitude sucked. Another customer picked up a truck that had less than a quarter tank of gas in it and the lady behind the counter told her to just fill it up.donald H.
Customer service could be better but was ultimately resolved.Caitlin F. | Overall Experience
The van I rented was supposed to be $20, a competitive price with renting from a hardware store like Home Depot. By the time the charges are all added, plus tax, the price more than doubled. *Yes, I forgot to top off the tank, but that only added $5 to the $42 charge! Everyone was nice- I have no complaint with customer service in anyway- but I will not be renting from U-Haul in the future because of the misleading price quote.Paula L.
El cliente no dejó un comentario.Donald S.
Ms. Cathy and her staff are spectacular, caring and understanding! I would highly recommend using this Uhaul facility to rent a truck and the moving supplies as well as using this facility as a storage unit. I will only use this location for any future Uhaul truck rental, moving supplies and storage needs. I was not paid to give this good review or to leave that's comments. It was honestly the most professional experience that I have had in a long time.Hope B. | Overall Experience
We looked at many before picking the Engle's facility 15 years ago because of how well maintained it was. Being a family run facility it has always showed pride in being neat and clean. They have always been responsive to any questions or inquiries. Without hesitation we would use this facility again for our moving or storage needsJ.C. P. | Overall Experience
El cliente no dejó un comentario.tom f. | Overall Experience
El cliente no dejó un comentario.Paris S. | Overall Experience
I have Mice’s in my Storage and I purchased new Furniture I’m Devastatedfelica e. | Overall Experience
El cliente no dejó un comentario.Lawrence P. | First Impressions
El cliente no dejó un comentario.pacific s. | Overall Experience
El cliente no dejó un comentario.RICK R. | Overall Experience
El cliente no dejó un comentario.Thad P. | Overall Experience
Locks, or Hected/ I’m Disabled.felica e. | First Impressions
Cathy made the process simpledavid g. | First Impressions
El cliente no dejó un comentario.Patricia N. | First Impressions
El cliente no dejó un comentario.lisa w. | Overall Experience
This facilities workers helped me a lot it was greatly appreciatedmelissa b. | Overall Experience
El cliente no dejó un comentario.KEVIN R. | First Impressions
The rate was a little pricey but the service was awesome.Michael P. | Overall Experience
Manager and staff very friendly and easy to work with. The facility was clean.Edward N. | Overall Experience
Very friendly and helpful staff!Pamela K. | First Impressions
El cliente no dejó un comentario.Thomas B. | Overall Experience
Staff continuously couldn't find me in the system, except when it came time to pay my bill. They were very rude as well.Stephanee F. | Overall Experience
The staff was knowledgeable, friendly, and had wonderful attitudes.Clare W. | First Impressions
El cliente no dejó un comentario.Thad P. | First Impressions
El cliente no dejó un comentario.heather s. | Overall Experience
El cliente no dejó un comentario.jay j. | Overall Experience
The staff is fine, there is an infestation sometime. So, you have to make sure to pack no food.Marlena S. | Overall Experience
I love the service that I received in person & over the phone. They make you feel like family.dornetta v. | Overall Experience
Gentlemen who helped me was efficient, courteous and most helpful!Michael P. | First Impressions
very pleasedjay j. | First Impressions
Booking and handling the procedures for picking up the car is very convenient, the staff service is also very warm and trustworthy. I would like to strongly recommend Uhaul to my friends.lei p. | First Impressions
You all rock! Thanks so much (:zeshan a. | Overall Experience
The store associates were very friendly and accommodated all my annoying requests while staying cheerful.Madison E. | First Impressions
I loved being able to utilize the "1st month free" discount.Andre W. | Overall Experience
Very great service, much appreciated!jeannette p. | First Impressions
i thought the service was greatValerie W. | First Impressions
The staff were very receptive and willing to work with me to accommodate my needs. Proceeds on accessing my storage space was properly explained to me and checkout process was very straight forward.tarhe o. | Overall Experience
Good friendly peopleKasi S. | Overall Experience
Very efficientAnn D. | First Impressions
The best at what they do!KENT S. | Overall Experience
I had an "outside" unit, which drew a lot of dust and dirt because the facility is in an industrial area. The office was mostly helpful, except in failing to recommend ancilliary services.william c. | Overall Experience
They did a great job answering my questions and getting me access to my new unit.Nicholas S. | First Impressions
The process of renting a storage space was easy and the office staff was super friendly and helpful. Facility is also very clean.Edward N. | First Impressions
very nice stuffZihao M. | First Impressions
The general manager was a joy to work with. She provided a comfortable experience.gerber products c. | First Impressions
In and out with no problems.cornelius s. | First Impressions
Great service and a very friendly staff!aaron w. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!