El cliente no dejó un comentario.Catrenia T. | Overall Experience
Customer Reviews for U-Haul Moving & Storage on The Hill
Saint Louis, MO 63110
(S of I-44)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Larry S. | First Impressions
El cliente no dejó un comentario.TERRY W. | First Impressions
La Kendra P. is awesome! Professional, patient, kind and thorough! Glad she was there to help me!PATRICIA M. | Overall Experience
The attendant was very nice to me, but she also threw trash on the ground right in front of me. It was very careless littering and there's already so much litter in the city, why add to it?alicia T.
El cliente no dejó un comentario.Zane T.
El cliente no dejó un comentario.Lecil S.
Maybe looking to be a employee with you thank you for your time.gregory r. | First Impressions
El cliente no dejó un comentario.elmo c. | Overall Experience
El cliente no dejó un comentario.Aimee R.
El cliente no dejó un comentario.Matt S. | Overall Experience
Explain: Coming from BJC on Kingshighway be in right most lane going over the overpass make the first right possible.ALICE T.
El cliente no dejó un comentario.lauren i. | Overall Experience
My section leaked inside my storage room s, years of mice droppings all over everything. I could see outside light from my storage rooms. My locks didn't open without being totally removed from door.SHRITA S. | Overall Experience
El cliente no dejó un comentario.Tracey k. | First Impressions
El cliente no dejó un comentario.CHAO-HSI C. | Overall Experience
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Chao-Hsi C.
Rats and bugsernest s. | Overall Experience
El cliente no dejó un comentario.gary P.
I opted for the virtual mobile pick up and it was taking forever to let me pick up the truck so I went inside and the two ladies working there were so nice and helpful and made it super easy.gage S.
Lakendra and Lawanna were Fantastic!!! I came in on saturday 8/28 to look at my unit and prepare for an estate sale. Lakendra took time to help me talk through viable options for my family heirlooms and remaining precious items from the past 45 years. Lakendra was extremely patient with me. She was super courteous and pleasant. i came back on sunday 8/29. Ms Lawanna helped me with vehicle reservation to move the items, as well as confirmation of storage room availability and places to potentially haul unwanted items to. My family is forever grateful to these ladies for their professionalism and compassion! I cant thank them enough!!! i sincerely appreciate Uhaul for a wonderful experience!!!Tiffanie R.
El cliente no dejó un comentario.Colin G. | Overall Experience
El cliente no dejó un comentario.Beverly M.
Service personnel were kind, helpful, and made the whole experience a pleasure. Your employee was great!Jamie R.
El cliente no dejó un comentario.Yinghan M.
Thanks to the staff. They were extremely helpful and involved. I felt blessed with all they did.Catrenia T. | First Impressions
El cliente no dejó un comentario.schwanda b. | First Impressions
Didn't have my drop off location on my contract (which was in my confirmation email) and caused all sorts of trouble later.Ryan M.
It wasn't clear to me that I needed to return the furniture pad blankets upon return of the vehicle, so I donated them along with some other stuff that I was carrying in the UHaul. I was then charged for not returning the blankets. It would be great if the regulations were clearly stated and employees verbally reminded customers of the policies upon pick-up.Mattie G.
El cliente no dejó un comentario.jack R. | Overall Experience
Always outstandingErik S.
El cliente no dejó un comentario.Jack R.
Friendly service oriented staff. Thanks for making it easy.Charles G.
El cliente no dejó un comentario.Erin P.
El cliente no dejó un comentario.Anne C.
El cliente no dejó un comentario.Quavondre M.
My original drop off site was 8880 S Broadway in St. Louis. When I arrived the workers at the gas station informed me that they no longer were accepting u-hauls. My wife and I had to look up on google where I could turn in my uhaul on a Sunday. When I arrived at the Kingshighway location I was told that I had driven over my limit of miles. I had to composes myself because the lady working was very nice. This whole experience very stressful to my wife and me.Mike G.
Unexpected chargesDJORDJE B.
El cliente no dejó un comentario.Marsette H.
I love the location on 2101 south kinghighway and love the General manager name Christine Slykes she real professionalERIC S. | Overall Experience
El cliente no dejó un comentario.Sue R. | First Impressions
I was given a different vehicle than what I reserved. I reserved a truck and that's what my email confirmation said. The app when I showed up said I had a van reserved, so that's what I was given. Not the end of the world, but the smaller vehicle required an extra trip and therefore more mileage and increased cost. Not something I wanted to argue about in line and not worth complaining, but I won't be going back to UHaul in the future is all.Ross M.
El cliente no dejó un comentario.Janice M.
Had to drive 20 minutes out of my way to get this trailer when a location 2 minutes away had the same trailer that didn't move. Uhaul wasted my time !John W.
El cliente no dejó un comentario.Melissa P.
I bought the wrong size unit (which was my fault). When I attempted to by another unit the system was down which meant I had to keep the truck I rented longer. The U-Haul app is horrible. A map to your unit location should be in the app. Also the whole check in process on the app is terrible and I still had to go into the store to get the gate code. The lady that was there was super helpful. Over all if the application would have been better my experience would have been fine.Teresa M. | Online Move In
staff were friendly. noticed a couple dings on the van before taking it and the staff marked the areas without any hesitation. Upon return different staff members were there and were equally as friendly.Michael N.
The U-Haul representative was amazing. However, the app changed our reservation to a location 20m in the opposite direction to the original location. We scheduled two hours and expected to have plenty of time but instead spent at least 40m driving to the rescheduled,out of the way location and barely returned the truck in time. Due to the automated rescheduling we will not be using uhaul again.Isabel D.
El cliente no dejó un comentario.CHAO-HSI C. | First Impressions
El cliente no dejó un comentario.Antoinette W.
El cliente no dejó un comentario.Tristan G. | First Impressions
No improvements needed. We were in and out both when picking up and dropping off. Everything was clean and the AC worked on a 100 degree day in St. Louis.Jay A.
Good service, thank you!Gary H.
The place was fine. The online pick up and return DO NOT WORK. I was VERY unhappy with how the online system didn't work. We were charged the $20 return fee because the return just wouldn't work. If a service is offered, there should be a better way for it to work. After a long day of moving, the last thing you want is technology that DOESN'T WORK. I can't even begin to describe how extremely frustrating this experience was.Rebekah S.
The first truck I reserved was blocked in. I couldn't cancel my reservation on the app. I called the 1800 number to cancel the first reservation and was on hold for forty five minutes. I made another reservation for a smaller van that was slightly more accessible. It was still a tight squeeze to leave the lot. When I returned the van, I was unable to complete the return on the app. I couldn't pass step 1 because the photo of the odometer and fuel gauge would not submit. It was not an issue with my phone or internet connection. The app did not work.Margaret G.
El cliente no dejó un comentario.Jamar W.
El cliente no dejó un comentario.Timothy S. | First Impressions
Paid for a dolly, no dolly or blankets were in the back of the truckChristian H.
The vehicle was where it suppose to be for electronic pickup. Then the place opened at 7am but noone showed up untill 7:45 after I called the emergency number but when I texted she responded. She showed up 45 mins later. When I went to drop off when finished I explained I didn't uses the furniture blankets and would like them taken of and she said she couldn't as she didn't know how. She said she had 2 days of training and been there two weeks. She told me to dispute it on my credit card. Then she said I didn't put enough gas in it but I added 7 gallons of gas and used less than 50 miles on truck. This location really needs to find a new manager. Honestly I would hold this manager accountable for this transaction from all aspects. I will do exactly what the employee said I will dispute the charges on my Amex card. Btw the van had 125k miles and barely shifted when driving.Michael S.
Christina and Joseph in the office made a very difficult time much easier. They went above and beyond the call of duty to help me out. So grateful.Judy J. | First Impressions
Staff was wonderful throughout the process and the hours were extremely convenient!CAROLINE K. | Overall Experience
I've used Uhaul over the years. Now I would not recommend them. They are extremely expensive. Rather went from Menards instead.Nicole F.
El cliente no dejó un comentario.Paul W.
El cliente no dejó un comentario.MORGAN M. | Overall Experience
I would have liked some more instructions on the rental truck before driving off. For example, I didn't think to adjust the mirrors before getting in the truck. Just some general tips for driving a large truck I wasn't used to.Taylor D.
Tell people all the charges they will get because I got paid for a job an Uhual took all my money so now I cnt get to work or school so yea I did not have a good experience!Tara G.
El cliente no dejó un comentario.LUDWIG L.
El cliente no dejó un comentario.Mitchell G.
El cliente no dejó un comentario.Daniel H.
The location was okay, people fine. It's the UHaul experience was below average. When I booked online I was provided a different location. As i was trying to locate my rental the Kingshighway location called asking if I still needed a rental. When I arrived very little of the original booking was correct and changed by UHaul without notification. I was told I could not have truck for the 1 day as promised when I booked online, a different size truck was being provideD. Got truck size corrected yet told other families need truck to move. Seriously? What about my family. Called 800# to share my disappointment and met with shaming and incorrect information, passed to complaint department and later was disconnected.Busted my tail to get finished moving early. Sad situation because I had previously received good experience Doubt I rent from UHaul again.David H.
El cliente no dejó un comentario.Mandy R.
Owner don't want to fix problems inside with staff. I have tried to call and talk to her about what happen the night before she honestly didn't care you can tell in her voice. The owner also just putting locks on people storage that has a month free. The owner must fix the problem or Corp need to take her location.Anthony b. | Overall Experience
I like you guys don't charge much for returning rentals late as I had unexpected delays with helpers quitting on me which caused my kids and I to do move all by ourselves.nicole S.
Fill truck up. Truck had plenty of power to handle the grades.Lawrence J.
El cliente no dejó un comentario.Mandy R.
El cliente no dejó un comentario.Kristen K. | First Impressions
Alana was amazing and so helpful!Ryan K.
I did not get the ladies name who helped me, she was African-American and was absolutely fantastic. She Deserves a pay increase for her hard work and she stayed a little bit after seven to let me return my truck.MICHAEL L.
I was assisted by Zachary Scott. I am a single mother of three toddlers and he was the absolute only help I had all day moving from my apartment. I deeply and sincerely appreciate him for that. braney d. | First Impressions
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.Braney D.
El cliente no dejó un comentario.SUSAN W.
Extraordinario servicio al clienteFrederick C.
El cliente no dejó un comentario.JAIME M. | Overall Experience
Great service all around, as always. I love UHaulâ€¦always a good/hassle-free experience with you guys. ¡Gracias!john S.
El cliente no dejó un comentario.Olivia J.
El cliente no dejó un comentario.Claire S. | Overall Experience
Staff was welcoming, courteous and attentive.Pamela K.
The owner Christina was fabulous. She saw our truck and helped us change storage units to A larger one she thought was a more appropriate size - and everything just fit!! Super friendly and helpful throughout everything!Samantha H. | First Impressions
El cliente no dejó un comentario.David H.
The people there we're Clueless, didn't know how to hook up the auto transport. It took them eight hours with our pact truck with my animals in it to get the tire change to try to hook up the auto transport. On the road at a gas station all of the cool and flew out of the truck. We had to get people help us. It was very costly on a personal level, it took three days because of the equipment breakdown. The woman that manages the st. Louis location got mad and hung up on me when I told her what happened. She tried to blame it all on us. She wasn't even at the store. She left two well meaning the totally incompetent people at the store to try to get the move-in process. All in all we finally made it and it was like coming out of a nightmare.Dawn D.
Your staff was very professional and friendly.Ronald O.
They found my jacket I left on the truck I rented. Thank you so muchRichard P.
El cliente no dejó un comentario.JUSTIN A. | Overall Experience
El cliente no dejó un comentario.Bernardo B.
El cliente no dejó un comentario.Chelsea S.
Keep up the good work! Christina was a great help!!David H.
El cliente no dejó un comentario.Patrick N.
El cliente no dejó un comentario.BOBBY B. | Overall Experience
El cliente no dejó un comentario.Alexander P.
El cliente no dejó un comentario.Christine B.
El cliente no dejó un comentario.Curtis R.
They really accommodated me and my multiple misunderstandings! This team was well put together and easy going! Thank you all !Kristian F. | Overall Experience
Need more customer parking.Stephen R.
El cliente no dejó un comentario.Jenny M.
El cliente no dejó un comentario.slice of the h. | Overall Experience
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.Yolanda E. | Online Move In
El cliente no dejó un comentario.Tony S.
El cliente no dejó un comentario.Jack R.
I had two storage units, one standard and one climate controlled. They both served me well but, if I ever need to rent another, I would rent the climate controlled option for most possessions. Having the extra protection from moisture and extreme temperatures is comforting. Recently, Christina helped me with truck rentals as well as closing out my spaces. She was knowledgeable, patient and fun to work with. I like the location of this facility. Nestled on The Hill, it feels safe yet conveniently placed at S. Kingshighway, south of Highway 44.kelly m. | Overall Experience
El cliente no dejó un comentario.jack R. | First Impressions
El cliente no dejó un comentario.Angela R.
1. Employee was not wearing a mask, which is a violation of the current local law (masks are required for everyone inside at businesses) as well as signs posted at the business itself, stating that masks are required. The mask mandate was not enforced for that employee or for customers - half were wearing masks, half were not. I feared that if I spoke up I would be denied the rental. 2. Although this same employee was friendly, he took 40 minutes to check me in, face to face, despite my having created the complete reservation online ahead of time and requested mobile check in. I was not able to begin using the vehicle until 40 minutes past the rental start time. Since I'd reserved it for just 2 hours, this meant I had the vehicle for just over an hour and a half. 3. The same employee did not practice 6-foot distancing requirements. 4. When making the reservation online I was required to create a password. When trying to log in from my phone it claimed it was the wrong password. When I tried multiple times to request a password reset, no code was ever sent to me, even though I entered the correct email and phone. No one at the 800# answered when I called to resolve this.ELODIE A.
El cliente no dejó un comentario.Juliet A.
Very friendly working together people.Andrew h. | First Impressions
El cliente no dejó un comentario.Paul S. | First Impressions
El cliente no dejó un comentario.Richard P.
Kathy Engle and her team were amazing the past 10ish years. They were courteous, friendly, attentive, professional and extremely flexible. Christina has some 'big shoes to fill'.BRIAN T. | Overall Experience
I have already recommended to several people.KIM H. | First Impressions
Service was excellent I would use them againAngela E.
The employees were very helpfulLaurel J.
El cliente no dejó un comentario.Thomas L.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.Tiffany S.
El cliente no dejó un comentario.Tashea E.
El cliente no dejó un comentario.Steve R.
El cliente no dejó un comentario.ROBERT O.
Pick up process through the web site made picking up the vehicle very difficult.MAUREEN M.
Air conditioning in the lobby doesn't work. Security at the location does not seem great. The store manager was very courteous and helpful, though!Benjamin K.
This crew goes above and beyond every single time I go in, which is about every other day over the past two weeks. Christina runs a tight ship and it is greatly appreciated by me and mineSean B.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Claudia B.
customer service was awesome!Milinda O.
El cliente no dejó un comentario.MARLEISHA G. | Overall Experience
Nothing everything was fine and ready to goMary E.
Great service and staff. Vehicle was really clean and ready for me when I arrived.Cameron P.
The hand truck (dolly) that we ended up with was mostly broken. The wheels barely moved and the belts on the treads were broken. They kept falling off the track. Moving is a stressful experience before you have to deal with equipment that cost $20 for 5 hours that is broken.John N.
El cliente no dejó un comentario.Alisha G.
El cliente no dejó un comentario.Darryl L.
Clean, well maintained facility and friendly professional staff.William M. | Overall Experience
Christina was excellent and very personable!sean b. | First Impressions
I had a terrible 24 hours prior to arriving, driving in from across the country only to find out the house I thought I was moving into wasn't at all what I expected and I could not move in. The gentleman behind the counter was so friendly and helpful, he even came out to make sure everything was going ok with the unloading. Everything was so nice, clean, and easy I could not have been happier.Rose G. | First Impressions
the new manager is rude and racist and i would not recommend going her to anyoneMICHAEL M. | First Impressions
When uhaul had people to move my things to another unit I was so disappointed in the way that they movers put my furniture and clothing and just threw it up in the unit and it wasn't neat done I am very displeased with that because I am disabled and I don't have the ability to move things around please call me at 314 657 6996 as soon possible. GraciasAlonzo S. | First Impressions
Mike was very helpful and friendly he made moving in to my new storage convenient and easy. I would recommend U-Haul on the hill to any of my friends and family for their storage needs of all the places I've ever had a storage this is by far my favorite I'm writing a review for U-HaulKacey A. | First Impressions
El cliente no dejó un comentario.Blake E. | Overall Experience
El cliente no dejó un comentario.Taunia M. | Overall Experience
Friendly staff but when I went to my unit it was occupied by someone repairing their truck. I had to wait to get in. This same person has 2 cars parked illegally in front of his unit which partially block the alley between the buildings. Later when I moved in, this person had numerous "sketchy" people coming and going from his cars and storage units as apparently he is running a business there (dealing drugs?) or actually lives at the storage facility. There was another running car parked nearby with people coming and going from his unit also. Have all these people been given the gate code? They all watched me loading some expensive items into my unit and I am stressed about them breaking in. This situation is not secure and I regret using your facility. He and his crew should be evicted as his business is not worth the security risk. I will be glad when I can get my stuff out of there. If you do evict him, please don't connect this complaint to me in any way as I fear he may do harm to me or my belongings.DAVID C. | First Impressions
Can't complain about anything! Clean and secure with bonus Awsome customer service!keith c. | Overall Experience
Customer service could be better but was ultimately resolved.Caitlin F. | Overall Experience
Ms. Cathy and her staff are spectacular, caring and understanding! I would highly recommend using this Uhaul facility to rent a truck and the moving supplies as well as using this facility as a storage unit. I will only use this location for any future Uhaul truck rental, moving supplies and storage needs. I was not paid to give this good review or to leave that's comments. It was honestly the most professional experience that I have had in a long time.Hope B. | Overall Experience
We looked at many before picking the Engle's facility 15 years ago because of how well maintained it was. Being a family run facility it has always showed pride in being neat and clean. They have always been responsive to any questions or inquiries. Without hesitation we would use this facility again for our moving or storage needsJ.C. P. | Overall Experience
El cliente no dejó un comentario.tom f. | Overall Experience
El cliente no dejó un comentario.Paris S. | Overall Experience
I have Mice’s in my Storage and I purchased new Furniture I’m Devastatedfelica e. | Overall Experience
El cliente no dejó un comentario.Lawrence P. | First Impressions
Locks, or Hected/ I’m Disabled.felica e. | First Impressions
Cathy made the process simpledavid g. | First Impressions
El cliente no dejó un comentario.Patricia N. | First Impressions
El cliente no dejó un comentario.KEVIN R. | First Impressions
Very friendly and helpful staff!Pamela K. | First Impressions
The staff was knowledgeable, friendly, and had wonderful attitudes.Clare W. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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