Comentarios de los clientes para U-Haul Moving & Storage on The Hill

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage on The Hill

Clasificación general:

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PAUL A.
Clasificación:

El cliente no dejó un comentario.

Misty M.
Clasificación:

i had to call multiple times and have changes made that should have been done from my initial call when making reservation...Also moving location further away from where pick up was supposed to be made it more difficult and overall just a poor experience and since i cannot see my final bill but adding service charge to mileage due to UHAUL moving pick up spot is really crazy and i would not recommend to others and hopefully you all can learn from this txt that multiple calls and followup's to make sure this trip happened for my Daughter helping my Son who has cancer move is just unacceptable...thanks for listening if you read this at all? Ron Evans

PAUL A.
Clasificación:

El cliente no dejó un comentario.

Vincent A.
Clasificación:

El cliente no dejó un comentario.

donald H.
Clasificación:

Better and more polite customer service. I needed help and was ignored and told to use the app even though it wouldn't work. Check in and pick up took almost an hour and her attitude sucked. Another customer picked up a truck that had less than a quarter tank of gas in it and the lady behind the counter told her to just fill it up.

Caitlin F. | Overall Experience |
Clasificación:

Customer service could be better but was ultimately resolved.

Paula L.
Clasificación:

The van I rented was supposed to be $20, a competitive price with renting from a hardware store like Home Depot. By the time the charges are all added, plus tax, the price more than doubled. *Yes, I forgot to top off the tank, but that only added $5 to the $42 charge! Everyone was nice- I have no complaint with customer service in anyway- but I will not be renting from U-Haul in the future because of the misleading price quote.

Donald S.
Clasificación:

El cliente no dejó un comentario.

Denise N.
Clasificación:

The truck was easily accessible, clean and in good working condition. I chose to try to complete the rental process online, but experienced some difficulties during check in. I went inside the store to get some guidance. The employee was extremely rude and not the least bit helpful. I ended up completing the process online without her assistance.

Barbara M.
Clasificación:

El cliente no dejó un comentario.

David D.
Clasificación:

El cliente no dejó un comentario.

Hope B. | Overall Experience |
Clasificación:

Ms. Cathy and her staff are spectacular, caring and understanding! I would highly recommend using this Uhaul facility to rent a truck and the moving supplies as well as using this facility as a storage unit. I will only use this location for any future Uhaul truck rental, moving supplies and storage needs. I was not paid to give this good review or to leave that's comments. It was honestly the most professional experience that I have had in a long time.

Lauren S.
Clasificación:

The online return process did not indicate where to put the truck key. When I asked the associate inside the store, she was extremely rude and not friendly.

Lawrence P.
Clasificación:

El cliente no dejó un comentario.

J.C. P. | Overall Experience |
Clasificación:

We looked at many before picking the Engle’s facility 15 years ago because of how well maintained it was. Being a family run facility it has always showed pride in being neat and clean. They have always been responsive to any questions or inquiries. Without hesitation we would use this facility again for our moving or storage needs

denis T.
Clasificación:

I elected to pick up my van through the mobile site so I would not have to enter the office building out of precaution for safety amidst the health pandemic. The staff failed to have my designated van parked in the area noted on the mobile app and so instead I was required to go through the manual, in-person process and spend about 15 minutes waiting for the employee to cancel all the steps I had done remotely to re-do them herself as I stood there. Awful. The mobile option is not just a mere convenience for many, but an actual safety measure taken by some. To not fully support the success of the mobile option negates the benefits of offering the mobile option.

Shelly O.
Clasificación:

Have employees wear masks for COVID. The person inside put on his mask when I asked him to, and the person outside putting a hitch on my brothers truck did not, and they were face to face getting the hitch installed together. It was concerning.

John B.
Clasificación:

El cliente no dejó un comentario.

mark V.
Clasificación:

El cliente no dejó un comentario.

Rachel S.
Clasificación:

El cliente no dejó un comentario.

tom f. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Paris S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SEAN B.
Clasificación:

El cliente no dejó un comentario.

felica e. | Overall Experience |
Clasificación:

I have Mice’s in my Storage and I purchased new Furniture I’m Devastated

Lawrence P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

pacific s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RICK R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sam S.
Clasificación:

This isn't fair to the location you're asking me to review, but the 1 star is for the mobile app experience. Absolute nightmare. I could go on and on, but I won't bother. You wasted a full hour of my time with that app (locking me out of completing the required information until location services recognize that I'm at the location, which WAS THE WRONG LOCATION ANYWAY), and I'm seriously considering never using uhaul for anything again after that horrible experience.

Stephanie T.
Clasificación:

I reserved a van online and did the electronic pick up... Very easy. I went in to the store to pick up the appliance dolly I reserved and the man working checked everywhere but couldn't locate one. The young lady took over and offered a regular dolly and to remove the appliance dolly charge. Excellent service, very friendly and helpful team, well maintained equipment. I will be back. Thank you very much and keep up the great work!

Michael N.
Clasificación:

I had two separate encounters with different team members upon pickup and drop off. I have to say that both of the women during my pick up and the gentleman during my drop off are fantastic employees and I would hire them for any customer service role on the spot. They made me feel like a valued customer and helped me with my rental all while being incredibly cordial. I had not rented from this location before but after this experience I will do all my rental business in STL at this location!

Kori P.
Clasificación:

Wear a mask in the building, the person at the desk had their mask hanging from one ear

TaTanisha W.
Clasificación:

Contactless was great and pretty easy to figure out. Once I had the technical location part figured out on my phone. It was a quick process.

Thad P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

felica e. | First Impressions |
Clasificación:

Locks, or Hected/ I’m Disabled.

david g. | First Impressions |
Clasificación:

Cathy made the process simple

david G.
Clasificación:

Cathy made the process easy since one of folks ordered it but did not provide all the necessary info for pickup but she took good care of me.

Elizabeth K.
Clasificación:

El cliente no dejó un comentario.

Dustin C.
Clasificación:

The online pickup process was a bit confusing at certain points. I'm lucky that an employee was present to help. Otherwise it was a great experience.

Sharon P.
Clasificación:

Keep being who you are. I love Everything about Ms. Cathy. Thank you for everything

jeff O.
Clasificación:

El cliente no dejó un comentario.

Richard G.
Clasificación:

El cliente no dejó un comentario.

Jesse H.
Clasificación:

very efficient ..easy to rent and to return

TAUNYA D.
Clasificación:

The “app” was super frustrating. I was unable to pick up the truck without assistance at the office because the app indicated that needed to turn on location settings, which I did. At the end of the day, the location seemed to work fine, but because it was raining and I was tired, getting all the required pictures proved difficult. What was so frustrating with the app is if you mess up at all, including accidentally shutting down your phone screen, the “app” shut down and I had to start from the beginning. It took me 3 times to go through the process. It was horrible, I was tired, and it was raining. Fix your app and at least make it not require a restart if your phone screen shuts off or you accidentally close the app. Also, once you upload pics, they were lost when the app shut down. I had to retake the pics each time, IN THE RAIN!!! I should not have to put my $1000 phone at risk to drop off your truck.

Patricia N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

FRANK B.
Clasificación:

Kill yourselves.

John P.
Clasificación:

very satisfied with the rental

Mary H.
Clasificación:

El cliente no dejó un comentario.

Joseph L.
Clasificación:

El cliente no dejó un comentario.

lisa w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brent S.
Clasificación:

El cliente no dejó un comentario.

Ryan C.
Clasificación:

Maybe send an email / text 24 hours in advance on how the procedure works.

chelsea C.
Clasificación:

El cliente no dejó un comentario.

Manish M.
Clasificación:

El cliente no dejó un comentario.

Saywon V.
Clasificación:

El cliente no dejó un comentario.

Tracey B.
Clasificación:

Outstanding customer service I love coming to this locations for my business needs

Andrew N.
Clasificación:

El cliente no dejó un comentario.

Ronda U.
Clasificación:

Kathy was friendly and explained the process. Easy pick up and drop off. Wish they would start with truck on full.

Brendan G.
Clasificación:

I sent in an inquiry to uhaul about the bill i got after the services were completed and never got an answer. I paid upfront before taking the truck and i thought that was that. I got another later on and submitted a question asking what that second bill was for. Can someone please let me know if i should be worried about the second bill or not?

Sarah P.
Clasificación:

El cliente no dejó un comentario.

james C.
Clasificación:

El cliente no dejó un comentario.

OMROY P.
Clasificación:

El cliente no dejó un comentario.

Madelyn T.
Clasificación:

El cliente no dejó un comentario.

Bailey S.
Clasificación:

El cliente no dejó un comentario.

Rick M.
Clasificación:

El cliente no dejó un comentario.

Anwar A.
Clasificación:

El cliente no dejó un comentario.

melissa b. | Overall Experience |
Clasificación:

This facilities workers helped me a lot it was greatly appreciated

Melissa K.
Clasificación:

Waited over 20 minutes only to be told that store could not fill my reservation.had to cancel and start over at another location .Was Charged more than was quoted. Do not recommend

Michael S.
Clasificación:

El cliente no dejó un comentario.

KEVIN R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael P. | Overall Experience |
Clasificación:

The rate was a little pricey but the service was awesome.

Jeffery B.
Clasificación:

They had the truck I needed and it was clean easy to drive.

TORI S.
Clasificación:

El cliente no dejó un comentario.

Douglas L.
Clasificación:

El cliente no dejó un comentario.

Andrea T.
Clasificación:

El cliente no dejó un comentario.

George A.
Clasificación:

El cliente no dejó un comentario.

Edward N. | Overall Experience |
Clasificación:

Manager and staff very friendly and easy to work with. The facility was clean.

Sarah L.
Clasificación:

The first place I went did not have the truck I reserved and when I called I was told that it wasn't U-Haul's responsibility because I had booked on a Saturday after business hours and they were closed on a Sunday and therefore couldn't be held responsible for not being able to fulfill the reservation. If that's the case, it shouldn't be possible to reserve a truck that can't be acquired. And that seems to very much be on U-Haul, not the consumer. Nowhere was I informed of this until I arrived to pick up the truck and was unable to do so. But U-Haul did not take responsibility for this. I was helped via phone to reserve a larger truck than I needed at a nearby location, but then U-Haul also did not take responsibility for me having to pay an increased rental fee for a truck size I didn't need. Disappointed in the avoidant, ‘not our fault' approach to customer service. 2 stars instead of 1 because I did end up with a truck, and the hold time to speak with customer service was only 10 minutes.

Phillip H.
Clasificación:

The young lady who helped us, I believe her name was April, was genuinely one of the nicest and most humble people I have met in a long time. The made the overall experience so much better.

David A.
Clasificación:

Everything was above and beyond great people at Uhaul on Kingshighway at the entrance to the hill

Pamela K. | First Impressions |
Clasificación:

Very friendly and helpful staff!

Monique G.
Clasificación:

El cliente no dejó un comentario.

Dillon B.
Clasificación:

El cliente no dejó un comentario.

Caitlin W.
Clasificación:

El cliente no dejó un comentario.

Samuel F.
Clasificación:

Hire more people like Ms. Engle

Sherica E.
Clasificación:

Be consistent the whole way through..lobby attendants were not welcoming at all.My reservation had gotten all screwed up and they had no empathy towards the situation.Check in was suppose to be made simple but ended being a 20 minute situation.Im over it and hope that I don't have to use the services again

Anna D.
Clasificación:

The female worker and the guy she was training were so sweet and very professional!

MARK S.
Clasificación:

El cliente no dejó un comentario.

Michael P.
Clasificación:

Great staff in this location.

Kenneth S.
Clasificación:

El cliente no dejó un comentario.

Stephen R.
Clasificación:

Moving blankets ordered were not in truck when we picked it up, requiring us to return to rental site to pick them up later, adding miles, gasoline cost, and inconvenience to our trip.

Thomas B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tiffany S.
Clasificación:

Very pleased with this location

Angela P.
Clasificación:

It would be nice to have more workers who know the job. And I am still not sure why my bill was 100.00 when the truck has 19. Something on it

JUSTIN S.
Clasificación:

The staff was very courteous and friendly as well as knowledgeable. Everything was explained to us up front and in a professional manner. Thank you for a positive experience as moving can be very stressful.

Carol A.
Clasificación:

El cliente no dejó un comentario.

Ann B.
Clasificación:

El cliente no dejó un comentario.

Stephanee F. | Overall Experience |
Clasificación:

Staff continuously couldn't find me in the system, except when it came time to pay my bill. They were very rude as well.

Roberta W.
Clasificación:

For some reason, I was told that the mirrors don't move and I should just adjust my seat to the proper position to use the mirrors. As a 5'2” woman, there was no position that allowed me to see - and reach the gas pedal - without moving the mirrors. Of course the mirrors moved quite easily. I was confused by this direction.

William A.
Clasificación:

El cliente no dejó un comentario.

Clare W. | First Impressions |
Clasificación:

The staff was knowledgeable, friendly, and had wonderful attitudes.

Nancy G.
Clasificación:

El cliente no dejó un comentario.

Thomas B.
Clasificación:

El cliente no dejó un comentario.

James B.
Clasificación:

.

John D.
Clasificación:

El cliente no dejó un comentario.

Thad P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DAVID H.
Clasificación:

This company has theives working for them . original contract was put in my name ( Della Harris) and charged me201.41 then they changed the contract and put it in a guys name (David Harris) and changed the total to 115. And put the rest of the money in their pocket.then when I went to pay the mileage i gave them 130.00 and the guy trelle put the money in his pocket.Right in front of me.I do have the copy of the original contract and the one where the ripped me off.

Sarah J.
Clasificación:

El cliente no dejó un comentario.

Avery S.
Clasificación:

Not a huge issue, but the furniture pads weren't in the truck when I hopped in. Someone brought a pack out but I noticed later it was only 6 and thought I'd requested 12.

Otis O.
Clasificación:

The experienced guy left the inexperienced guy in the store front alone for over 15 minutes which led to an inconvenience of time management.

Matthew S.
Clasificación:

There are two U-Haul locations literally a block from one another here. I walked around trying to do contactless pickup and find my truck, but it was down the road at the other location. This location problem was not obvious and slightly inconvenient. When I got to the other location I wasn't able to do contactless because I also needed a dolly. Contactless pick up was a pain on the website as well. Too many times the website hung (iOS Safari, up to date).

gary E.
Clasificación:

The gentleman that helped me was very courteous and got me out of there very quickly.

Madeleine G.
Clasificación:

Great service! Thank you!!

heather s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jay W.
Clasificación:

Manager & young lady who helped me were both very friendly and helpful. Very efficient & organized.

Caroline S.
Clasificación:

The owner was very rude to me when I came in to pick up my key. The directions were not clear for the phone pick up and she was inpatient and combative.

Jacob F.
Clasificación:

Cathy was incredibly helpful and the whole process was easy. I'd recommend it to anyone else looking to do an in town rental.

John B.
Clasificación:

El cliente no dejó un comentario.

Danielle T.
Clasificación:

I used the self checkout and was unsure what to do with the keys when I returned to the facility to check in the truck. An employee helped me by taking the key.

Patrick M.
Clasificación:

Everyone was extremely friendly and helpful. The truck was a bit beat up, and that is to be expected. But when we opened the door, wow, whoever had it before us was a slob. All kinds of trash was left in it. Since every single staff member I spoke with went out of their way to be nice and accommodating, we will definitely be back!

Jonathan J.
Clasificación:

El cliente no dejó un comentario.

Michael D.
Clasificación:

Very poor customer service by the manager.

JAIRUS L.
Clasificación:

El cliente no dejó un comentario.

Alondra R.
Clasificación:

El cliente no dejó un comentario.

Tiffany S.
Clasificación:

El cliente no dejó un comentario.

jay j. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marlena S. | Overall Experience |
Clasificación:

The staff is fine, there is an infestation sometime. So, you have to make sure to pack no food.

dornetta v. | Overall Experience |
Clasificación:

I love the service that I received in person & over the phone. They make you feel like family.

Michael P. | First Impressions |
Clasificación:

Gentlemen who helped me was efficient, courteous and most helpful!

jay j. | First Impressions |
Clasificación:

very pleased

lei p. | First Impressions |
Clasificación:

Booking and handling the procedures for picking up the car is very convenient, the staff service is also very warm and trustworthy. I would like to strongly recommend Uhaul to my friends.

zeshan a. | Overall Experience |
Clasificación:

You all rock! Thanks so much (:

Madison E. | First Impressions |
Clasificación:

The store associates were very friendly and accommodated all my annoying requests while staying cheerful.

Andre W. | Overall Experience |
Clasificación:

I loved being able to utilize the "1st month free" discount.

jeannette p. | First Impressions |
Clasificación:

Very great service, much appreciated!

Valerie W. | First Impressions |
Clasificación:

i thought the service was great

tarhe o. | Overall Experience |
Clasificación:

The staff were very receptive and willing to work with me to accommodate my needs. Proceeds on accessing my storage space was properly explained to me and checkout process was very straight forward.

Kasi S. | Overall Experience |
Clasificación:

Good friendly people

Ann D. | First Impressions |
Clasificación:

Very efficient

KENT S. | Overall Experience |
Clasificación:

The best at what they do!

william c. | Overall Experience |
Clasificación:

I had an "outside" unit, which drew a lot of dust and dirt because the facility is in an industrial area. The office was mostly helpful, except in failing to recommend ancilliary services.

Scott S. | Overall Experience |
Clasificación:

The gate to the storage units was broken or open every time I showed up. The elevator in the building I had my unit in was jerky and the inspection on it was out of date. Staff inside not welcoming.

Nicholas S. | First Impressions |
Clasificación:

They did a great job answering my questions and getting me access to my new unit.

matt M. | Overall Experience |
Clasificación:

I and my family have had a storage locker on The Hill at this location for over 15 years. It has been a doing business with U-Haul and Cathy E. all this time. She's wonderful. Pleasure knowing her.

Anne K. | Overall Experience |
Clasificación:

Amazing staff, very helpful

Monica W. | Overall Experience |
Clasificación:

Thank you for the excellent location and the convenience.

Jack k. | First Impressions |
Clasificación:

Whoever I worked with, African American Guy with braids, was super helpful and kind. I regret that I can't remember his name.

Stan H. | Overall Experience |
Clasificación:

Very,very nice folks

MIRIAM C. | Overall Experience |
Clasificación:

N/A

Edward N. | First Impressions |
Clasificación:

The process of renting a storage space was easy and the office staff was super friendly and helpful. Facility is also very clean.

Zihao M. | First Impressions |
Clasificación:

very nice stuff

Joseph B. | Overall Experience |
Clasificación:

Outstanding service and support.

dan d. | First Impressions |
Clasificación:

Fast, easy, professional. Very pleased.

monique g. | Overall Experience |
Clasificación:

.

Joseph B. | First Impressions |
Clasificación:

Devan and his wife went out of their way on a level of customer service and professionalism. Would recommend their services anytime.

gerber products c. | First Impressions |
Clasificación:

The general manager was a joy to work with. She provided a comfortable experience.

cornelius s. | First Impressions |
Clasificación:

In and out with no problems.

aaron w. | First Impressions |
Clasificación:

Great service and a very friendly staff!

Robenia J. | Overall Experience |
Clasificación:

Excellent and well maintained

Chris K. | Overall Experience |
Clasificación:

Top notch, welcoming and convenient service. Staff were extremely nice and accommodating.

janet d. | First Impressions |
Clasificación:

Everything was right on point.

Chris K. | First Impressions |
Clasificación:

Very professional and friendly staff facilitated my storage rental.

VINCENT L. | Overall Experience |
Clasificación:

On 4 different occasions received notification that they had not received my payment. On all occasions, the payments were found on the desk in unopened envelopes. On calls or voice mails.

c-eom i. | First Impressions |
Clasificación:

Outstanding staff, very friendly, professional and courteous, they make you feel like family, I use multiple storage facilities in my work and always look for uhaul frist ....

steven m. | Overall Experience |
Clasificación:

None

ruth t. | Overall Experience |
Clasificación:

I was very pleased with the service provided by U-Haul Moving & Storage on the Hill in St. Louis, MO.

Joel B. | Overall Experience |
Clasificación:

The 2101 S. Kingshighway storage facility was great. Staff were very easy-going, friendly, and helpful. They made storage and moving simple.

Dave W. | Reservation |
Clasificación:

Very friendly and professional staff. The entire process from start to finish went was very smooth.

Robert C. | Overall Experience |
Clasificación:

This was my first interaction with any human being in St. Louis, so I'm glad that they were friendly.

Cory R. | Overall Experience |
Clasificación:

Nice facility and friendly staff

NEIGHBORHOOD H. | Overall Experience |
Clasificación:

Great facility!

ahmita b. | Overall Experience |
Clasificación:

Staff of young people give a different understanding on explaining unable. It's unfair to come to unable a employee has a baby in his lap, but truck had no ⛽. Milage set up is a price digger.

ANTHONY H. | Overall Experience |
Clasificación:

VERY HELPFULL AND FREINDLY

Scott J. | Overall Experience |
Clasificación:

I rented a unit for summer and semester abroad storage for my daughter and her room mate. It all worked out very well, with easy storage arrangements at a well secured and climate controlled facility

RICHARD W. | Overall Experience |
Clasificación:

The only issue I noticed is that there were rodent feces in the unit when I moved out. The temps seemed a little high in the temperature controlled areas as well. The staff was very helpful.

SHEILA F. | Overall Experience |
Clasificación:

Super staff! Especially Julia. Very accommodating and helpful!

dennis m. | Overall Experience |
Clasificación:

called about light not working lady sarcastically stated she does not work on lights so we will have to wait. was like 3 weeks+ wait

elmo c. | Overall Experience |
Clasificación:

Great place to store stuff nice and friendly and very helpful

jessica s. | Overall Experience |
Clasificación:

Great service, great facility. Will be back for future storage and truck rentals.

matthew B. | Overall Experience |
Clasificación:

This facility was easy to use and extraordinarily convenient.

braxton c. | Overall Experience |
Clasificación:

My lease was only supposed to last a month. I told the office that From day one. Still trying to charge me for almost a whole year! We’ve talked on the phone multiple times, but nothing’s changed.

CYNTHIA F. | Overall Experience |
Clasificación:

Nice facility for storing stuff long term or short term.

No se han enviado comentarios para esta ubicación.

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