I go to this location often because of the group of young guys that work inside. They are always full of customer service and positive attitudes!DEANGELO R.
Customer Reviews for U-Haul Moving & Storage at Wilma Rudolph
Clarksville, TN 37040
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very Good ServiceMichael F.
Quick and professional. Thank you.Derek E.
U-Haul employee serviced trailer hitch per my request. He removed/replaced ball and didn't replace plastic washer that keeps nut from backing off which caused ball to be loose that caused constant bucking as I drove. I specifically asked him if the nut needed to be torqued and he said, â€œnoâ€. Well I found this to be loose at rest area. So Every 100 miles I had to hand tighten nut (didn't have any tools with me) to keep trailer from coming disconnected from my truck which could have taken the lives of me and my family. I was told about the loose nut on trailer hitch ball stud at the Warner Robins drop-off.Lee Q.
The only thing was I didn't get my deposit back I was thinking I was to get that back In addition wasn't sure why I didn'tBarbaraorKeith L.
The A/C was not working ever, therefore most of my stuff were poorly preserved, In addition, there was no light, we had to move our stuff using our phone's flash lightMARIA TERESA F. | Overall Experience
UncooperativeMARIA TERESA F.
El cliente no dejó un comentario.WALTER B.
Just need hire more help but other then that these guys worked hardBarbaraorKeith L.
El cliente no dejó un comentario.jessica K.
El cliente no dejó un comentario.Wanda R. | Overall Experience
El cliente no dejó un comentario.Randy P.
Unfortunately the utility trailer I rented was completely a waste of time. I was not the actual dimension as stated. Which caused a total inconvenience.Ryan P.
The unit appeared to have rat infestation. The ceiling foam was dropping on my contents. The unit smelled like it had a moisture problem.Iven H. | Overall Experience
Customer service when people call in and work on not giving out dirty vehiclessteven F.
El cliente no dejó un comentario.Jonathan R.
El cliente no dejó un comentario.David T.
El cliente no dejó un comentario.Sarah B.
Employees were very courteous and professional.James G.
El cliente no dejó un comentario.James T.
El cliente no dejó un comentario.Albert W.
I still have unresolved issues. The process of communicating that to multiple sources and the inconsistency it provided was tough. I use you guys quite a bit between me and my boyfriend and this time it just completely missed the mark.Alexis P.
Staff were professional and friendly.Todd H. | First Impressions
El cliente no dejó un comentario.Felicia P.
El cliente no dejó un comentario.Meliana L. | Overall Experience
El cliente no dejó un comentario.Dari C.
Was still more costly than I had planned for, but excellent service.Andrew B.
El cliente no dejó un comentario.Brad E. | First Impressions
The staff is very friendly and did an excellent job getting us a truck and set up for the storage. Unfortunately the storage unit was very dirty and there was substance dropping from the ceiling. I cannot have that stuff dropping down in my furniture and clothing. I am actually at the store now requesting to cancel the storage and be refunded.Jesse D. | First Impressions
El cliente no dejó un comentario.sarah C.
No concerns, easy to drop off.William J.
El cliente no dejó un comentario.Brandy H.
The customer service there was phenomenal. The location is an absolute traffic jam instantly if there is even one customer trying to pick up a uhaul truck. This location decided to have more storage available then the ability to facilitate truck and trailer rental. Whoever designed this location was a jackassJamie S.
El cliente no dejó un comentario.Julian G.
El cliente no dejó un comentario.Patricia L.
El cliente no dejó un comentario.TIMETRIUS B. | Overall Experience
Gentleman explained contract details very throughly good jobFabricio C.
El cliente no dejó un comentario.JIMMIE B.
El cliente no dejó un comentario.Kayla F.
El cliente no dejó un comentario.Elizabeth D.
El cliente no dejó un comentario.Bruce L.
El cliente no dejó un comentario.ANGEL M. | Overall Experience
El cliente no dejó un comentario.Rochelle J. | Overall Experience
El cliente no dejó un comentario.JOSHUA C.
El cliente no dejó un comentario.William J.
El cliente no dejó un comentario.Jackson B. | Overall Experience
El cliente no dejó un comentario.Andre J. | Overall Experience
Assistant Manager needs to be thorough on what he needs. Plus to just drop the truck at the front and just walk back in. Tell the lil guys he's welcome and I really don't care how he felt. My wife's a peace maker not me. Maybe he needs a career change. It's a problem when you show one culture more respect and one culture lessâ€¦ especially when it's your culture your shitting on. Outside of that I will still support this location because of the owner/operator.Joseph A.
El cliente no dejó un comentario.Chandler P.
Overall, I had a good experience. However, there was a problem with rodents getting into the unit and damaging several items. The units need to be upgraded because the insulation falls into the contents of whatever is stored inside. Mr. Chambers is very personable and seeks to resolve problems when they arise.CLARA G. | Overall Experience
The manager "Kevin Chambers Jr" was incompetent to service our company's needs of providing invoices early so we could make payments on time. My company was willing to pay month's in advance if only a simple invoice could be provided in a timely manner and that was never done and they would constantly lock our unit and threaten to kick us out due to non payment but we couldn't pay because we never would receive an invoice.ITG B. | Overall Experience
I had absolutely no problems at this Uhual, I would highly recommend.Karly K. | Overall Experience
El cliente no dejó un comentario.betty A.
Rook was super helpfulRook E. | First Impressions
El cliente no dejó un comentario.Marsha P.
Although returning the uhaul in the early evening was a breeze and the associates were courteous. Picking up the uhaul was a hassle. I had a late morning pickup were I thought I had till after 11 to pick up the uhaul. The associate called me while I was waiting in line to pick up my reservation and I did not here my phone ring and he canceled the reservation because they set it for 10:30. So we proceed to redo the reservation and the dolly I reserved was no longer available. I got upset and walked out then came back in a few minutes later and decided to take the uhaul the associate acted like he didn't want to help me when they were the ones that initially messed up my reservation. They then proceed to help me and tell me I have to have it back by close now because they reserved it for someone first thing in the morning. The reserving the uhaul for someone else should not have been made known to me more should it have been my problem when they canceled my reservation with me standing in the lobby to pick it within the initial time I reserved it for. Also the uhaul I got had bugs all over the window and broken windshield. The cup holders were dirty and filled with animal hair.brondon S.
Make sure trucks are gassed up after each use.CLARA G.
El cliente no dejó un comentario.Steve B.
Honor contract. Also the truck AC did not workAmed K.
El cliente no dejó un comentario.tobin B.
El cliente no dejó un comentario.Howard C.
The manager was very rude. I always try to be as polite as possible, but he met me with a level of unpleasantness I had never experienced before. I dreaded going back because I did not want to have to interact with him again.Mason E.
El cliente no dejó un comentario.joshua M.
There is installation falling in on the ceiling's in your unit's. The employee said it has not been replaced in years. This needs to be resolved. Respectfully, SamuelSamuel S. | First Impressions
Lo unico es que cuando llame para cancelar estuve esperando 30 min. Y nadie contesto en la tienda.LUZ G. | Overall Experience
I am trying to figure out why they are saying I have a balance when someone paid it with there card Could someone please call me at +19314368172Donna L.
One exception to equipment being cleaned. The windshield interior was really bad.Christina C.
El cliente no dejó un comentario.andrew s. | First Impressions
Have the equipment I reserved. I got there and they did not have a truck the size I reserved weeks ago. They also did not have a dolly that I had reserved weeks ago. I had to get a smaller truck and we did not have a dolly to use. Plus traffic getting in and out of that location is ridiculous. The workers were very nice.Tabitha W.
Outstanding service.Steven B.
El cliente no dejó un comentario.jeffery D.
El cliente no dejó un comentario.Dwayne S. | First Impressions
El cliente no dejó un comentario.Emily P.
El cliente no dejó un comentario.Trevor R.
U-Haul needs to get better it's almost a week later after they build my account got paid now I'm getting text messages saying I still owe himCalvin G.
Everyone was professional..and friendly....GABE S.
El cliente no dejó un comentario.wayne P.
Reference id: 3789318 Document number: 24191374 Customer Record: Raymond Smiley I picked up my truck and the check engine light was on. When I asked the personnel at U-Haul about it, they stated that they did not have any other trucks to give me and that it was probably just an oil change light. They said to file a complaint, which I did, and I have included the information for that complaint above. The personnel also stated that since this was a cross-country, one-way rental that I would be entitled to compensation for this. Feel free to contact me about this at 931-241-0443, or you can credit my account for my rental fees. GraciasRaymond S.
El cliente no dejó un comentario.phyo M.
This was a very smooth operation. I pulled in, was greeted immediately by an outdoor worker, and dropped off the trailer. He then just scanned the trailer and I was on my way. I didn't have to go into an office and wait in line for anything. It was all handled by the scan and Emailed documentation. It was great!Thomas W.
Every member of the staff at this facility are amazingly friendly and extremely helpful. The customer service to everyone who walked into the building were greeted and taken care of very efficiently in my opinion. I must say I am totally impressed.William M. | First Impressions
El cliente no dejó un comentario.Sequoyah F. | First Impressions
El cliente no dejó un comentario.Mark S. | Overall Experience
I was told the gas tank was half full, but was only between 1/4 and 1/2. There was no windshield wiper fluid in the vehicle and the window was very dirty and I was unable to clean .Beate B.
People inside the store were not helpful at all. Not friendly. The guy taking equipment returns outside was super nice and very professional.Anthony T.
El cliente no dejó un comentario.Joannicea W.
Worker by the name of Chris at Wilma Rudolph location was very passive aggressive and threatening due to the fact that apparently my vehicle was in the way while I was moving my belongings into the storage unit. I have never felt so threatened or belittled by a man that acts like a child nor have I ever experienced unprofessionalism to that extent.Steven L. | First Impressions
El cliente no dejó un comentario.Richard H.
I will not use uhaul again. Solely for the online corporate service or complete lack of it. The sites work hard to get you set up. But after that. JFC was is a pain and three days of chats and calling robots for zero reason at the end of it. It's all automated and worthless. Once I finally got to a real person. It wasn't bad. But no way. Not again.oliver V.
El cliente no dejó un comentario.Craig M.
El cliente no dejó un comentario.Daren B.
ORDER A DOLLY AND WASN'T AVAILABLE.april B.
Truck runs terrible. The ramp malfunction. Overall , worst experience ever in renting at Uhall. I don't believe you maintain your vehicle. I would not feel safe if I had to use it on the interstate. Customer service not friendly.PAULO Y.
El cliente no dejó un comentario.Jenna P.
Everything was great!Josh G.
El cliente no dejó un comentario.ANGEL M. | First Impressions
This location on Wilma Rudolf is top notch. The employees are exceptional. Thanks to them for giving 1st class customer service.ROBYN A.
It was quick fast and easy. The guys that helped me were wonderful throughout the entire process.Shalonda J.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.ANGEL M.
The motorcycle trailer I rented did not have trailer lights wired properly and they did not work. Due to this, I was pulled over for not having proper marker lights.Matthew F.
The attendee that took care of us, Mr. Charles Esaw was awesome, very professional, polite and a very nice gentleman.David M.
I'm starting to believe that I'm locked into this location for life, as the owner of Prestigious Moving Services! Great service Kevin and crew!Agee G.
Truck smell like cigarettes very bad and the windows was very dirtyJoAnn T.
Nothing for me. The gentleman who helped on both ends were great.STEPHEN G.
El cliente no dejó un comentario.CHERYL W.
I will always use U-haul.Bernadette R.
Honestly you need to make another entrance besides Wilma Rudolph... Getting in and out is a nightmare. Other than that.. Service is excellent!William C.
El cliente no dejó un comentario.ANTHONY G.
The staff at the WR road location are the best - absolutely above expectations in all ways. Friendly, helpful, and easy to talk with. I'm glad I used this location - I can't imagine there is a better team anywhere in Tennessee.Nicholas K. | Overall Experience
El cliente no dejó un comentario.Carolyn W.
The actual moved out date was ( I have a time to prove that I am telling the truth) 5/7/2022. Then I started to work in Greenwood MS 5/9/2022 building a saw mill.Rick B. | Overall Experience
😁😁😁😁😁Eillis A. | First Impressions
My issue was when I returned the vehicle the evening prior to the returned date. We put gas back in the tuck before returning. We parked & gave the keys to the agent. I asked if there was anything further that needed to be done and was told no. The next morning I received a call asking when we would be returning the vehicle, I explained the above. A few minutes later I received a invoice and we were charged for gas?? I called and explained, the rep also indicated that with the miles used which was little it did not even match the gas we were charged. I was told to send over a copy showing gas purchased. I did that and nothing else has been said, and no refund of the gas charged,Charles R.
El cliente no dejó un comentario.dakota W.
The staff at this location are great!Michael M.
I would recommend that your service center communicate better with the local offices. I specifically told the individual that I spoke with that I needed to pick both trucks up Friday night and needed them for all day Saturday, instead she entered the reservation for me to have them back by 5 am Saturday morning. That needs to be fixed!!!!!Renwick J.
They made it very easy to rent from i am 66 years old they made it very easy and comfort for me to drive the truck I am so glase that they have automatic truck now it was so easy to driveDiane J.
El cliente no dejó un comentario.TIMOTHY E.
El cliente no dejó un comentario.Nathan T.
El cliente no dejó un comentario.sarah H.
El cliente no dejó un comentario.LaKresha T.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.Kara M.
El cliente no dejó un comentario.Mark S.
The facility where I dropped my truck and trailer off was great. But I will more than likely receive a cleaning fee due to the negligence of the facility where I picked the truck up from. The facility where I picked the truck up from did not clean the cab out and left sand, food debris and sticky residue on the cup holders.Sean B.
El cliente no dejó un comentario.micheal s. | First Impressions
El cliente no dejó un comentario.Lonnell H. | Overall Experience
Didn't have truck I requested upon arrival, but store manager got a larger truck, for same price. Offered a $20 credit to take truck to a certain location, but a different location was printed to return.Did I receive my credit..?Ronald H. | Overall Experience
El cliente no dejó un comentario.Capri K. | First Impressions
El cliente no dejó un comentario.toya j. | Overall Experience
Staff is always friendly & Mr. Kevinben m. | First Impressions
The only thing I didn't like about my storage building was stuff falling from the ceiling all over my belongings I think it was like insulation that's why I moved out.TERA H. | Overall Experience
El cliente no dejó un comentario.Darbara b. | Overall Experience
El cliente no dejó un comentario.LATRICE W. | Overall Experience
El cliente no dejó un comentario.felipe m. | Overall Experience
El cliente no dejó un comentario.CHARLES F. | Overall Experience
El cliente no dejó un comentario.Robert S. | First Impressions
The staff was very friendly and knowledgeable. The storage unit was horrible. My entire home was in a large unit and 75% of everything I owned was rat-infested. I have had to throw away anything that was fabric. It literally had dead baby mice bodies in my children's box strings and clothing. I choose this unit thinking cause it was on Wilma in a busy part of town it would at least be pest and mice-free. IT WAS NOT!! I have left 2 messages for Management to call me back and have not yet heard from anyone. Were the rats traveled on the ceiling beams the insulation was coated in all my belongings 2in thick. I am out a very large amount of funds replacing all my mattresses lien, and clothing. I would recommend using only plastic totes to store anything here. The rats ate through all the boxes I had. I am truly heartbroken that I've had to replace everything while having to move this week. I would never recommend anyone placing their family items here at this unit.Amanda H. | Overall Experience
Now stop asking me to review you. It's been 30 times.Dakota H. | Overall Experience
El cliente no dejó un comentario.Darbara b. | First Impressions
My customer service rep that took care of me made me a very satisfied customer if I was a manager for uhual I would recommend him a pay raise.Steven L. | First Impressions
El cliente no dejó un comentario.janet c. | Overall Experience
The mileage in the truck was off by 200 miles that they said the truck was atPaquarie H. | Overall Experience
El cliente no dejó un comentario.Gail A. | First Impressions
Very professional and helpful!Bennie B. | First Impressions
El cliente no dejó un comentario.stacy b. | Overall Experience
All of my things got wet, a lot was meldew and had to be tossed. Just not what I expected.KIARA B. | Overall Experience
El cliente no dejó un comentario.BEVERLY W. | Overall Experience
It was easy to rent a U-Haul it was easy to rent a storage for the free month however the prices that change based on the month of the year seems very sleazy and underhanded it's very wrong for you do that. Simply because of the way you price your equipment I will not be recommending it to anybody until it is fixed you need to have consistent prices throughout the year and that doesn't mean make everything more expensive throughout the year. Have some decency.JASON B. | First Impressions
The whole staff was pleasant and worked with all our needsSara V. | First Impressions
El cliente no dejó un comentario.Tess K. | Overall Experience
El cliente no dejó un comentario.Andrew L. | First Impressions
While staff and hours were great there are other issues....insulation is coming off ceiling and was on top of my belongings and on my mattress.....not very well maintained....didn't notice it when I unloaded my stuff....went back to add more stuff and had to figure out what was on my belongings...had I noticed it I would not have rented ....I have pics if interestedLisa M. | Overall Experience
We had our belongings stoed for almost a year. No issues with nice or even bugs. Staff was always friendly!!Rick W. | Overall Experience
The storage unit was the worst i have ever used .i would not recommend this serivce to No One.we had 3 tvs stolen from the unit.and there was mice in unit they eat my daughters belongs..stuff was falling from the ceil.for it to be secure how did the stuff go missing?this was crappy service.i would not recommend to no service member i work with.CECIL B. | Overall Experience
El cliente no dejó un comentario.Anthony W. | First Impressions
The staff always acknowledged me when ever I entered the building and always heard more than one ask what can I do to help you !! We moved from Minnesota and if and when I need a trailer or a storage unit this is the only place I will go !!THOMAS S. | Overall Experience
El cliente no dejó un comentario.Henry L. | Overall Experience
Nice or rats were in my storage and poop all over my stuff as well as ate all my dry beans.Tieasha B. | Overall Experience
Chris was very helpful, friendly and knowledgeable about all of my questions and concerns thank you Chris and uhaulBRANDI R. | First Impressions
Staff was excellent. Very helpful and courteous. Well managed facility.David T. | Overall Experience
El cliente no dejó un comentario.Dennis M. | Overall Experience
The staff was great and extremely helpful! Very good experience here.Ryan J. | Overall Experience
El cliente no dejó un comentario.Michael L. | First Impressions
El cliente no dejó un comentario.Jenifer e. | Overall Experience
My storage unit looks like it got mold falling off the top of it and could get on to my itemsCherier L. | First Impressions
El cliente no dejó un comentario.Clark L. | First Impressions
El cliente no dejó un comentario.marcus b. | Overall Experience
Very nice people and helpfulJAMES G. | Overall Experience
El cliente no dejó un comentario.Chantell G. | Overall Experience
Fantastic employ! Great attitude!Jeffrey B. | Overall Experience
Staff is courteous and helpful. Would recommendGeorge C. | Overall Experience
Uhaul is continuing to bill me 139 per month and I have been gone from the unit 362 for nearly a monthArllie E. | Overall Experience
Great staff friendly and helpful !!THOMAS S. | First Impressions
El cliente no dejó un comentario.Shawn H. | Overall Experience
El cliente no dejó un comentario.Rhonda B. | Overall Experience
El cliente no dejó un comentario.Shawn H. | First Impressions
All staff was very helpful and nice. Storage area was clean and well maintained. With climate control my stuff stayed in perfect condition.tara n. | Overall Experience
The only issue I had with the storage unit was the insulation on the ceiling, it fell on my belongings all the time.erik e. | Overall Experience
Very friendly! And very Helpful :)Tina G. | First Impressions
Easy to set up and access 24 hours is convenient.Jennifer B. | First Impressions
Overall, a great storage place. Secured buildings and outside units with alarms. Cheap insurance. A little pricey but the perks make up for it.Cameron N. | Overall Experience
I had a one way rental the guy at pick up NEVER told me about a mobile drop off check in at the drop off location I had to pay an additional $20 fee for the drop off location to check in the return of the truck this is not right at all my rental was for 2 days I returned it in 1 day but still was told I couldn't check in the truck because they already done it and charged $20SAMANTHA L. | Overall Experience
The Storage facility 139 is not well lit. It is difficult to see inside the space.Samantha S. | Overall Experience
The staff are super friendly. If I had to make one recommendation, it would be to seal the outdoor units to keep mice out. Other than that, wonderful location.Rick W. | First Impressions
El cliente no dejó un comentario.NeCarla G. | Overall Experience
Mouse poop, fallen insulation that appears moldy, and more spiders than anyone is comfortable with inside my unit. I visited my unit several times a year for nearly two years and there was always more mouse poop, fallen insulation, and spiders than my last visit. These units are filthy and disgusting and cost $15-$25 more than any non-Uhual nearby storage facility. A ludicrous five dollar price increase to "maintain superior cleanliness standards." Military discount advertised on the website but I was told uhual doesn't do military discount. I stayed there so long because it would cost more to move everything than to leave it be but with the very clear money grab from uhaul I decided moving elsewhere to be worth it.Rebeccah W. | Overall Experience
Very friendly and helpful manager explained everything to us. All employees were knowledgeable and very helpful.Karen w. | First Impressions
Sometimes the locks are rusted from the rain and it's hard to get into the storages. Oiling them would truly help.Farica M. | First Impressions
I was helped by Daniel and Chase. They were both very knowledgeable, helpful and professional. I called and visited several other locations prior to choosing this one, and their help was wholly the reason for my choosing this location. Will recommend. Thank you!arik b. | First Impressions
So far so good! Great customer service!Latrice W. | First Impressions
El cliente no dejó un comentario.Salena W. | First Impressions
It was simple and easy.JULIE L. | First Impressions
El cliente no dejó un comentario.anighsia w. | Overall Experience
The insulation inside the storage unit is falling down. The computer system needs an update and service by IT. It takes way to long to load. EJ and Randy (I think is his name) were extremely good with Customer service and ensuring my needs were met. I sincerely appreciate that!Samantha S. | First Impressions
El cliente no dejó un comentario.Darryl W. | Overall Experience
El cliente no dejó un comentario.Vickie H. | Overall Experience
Good enough tbh.Learie W. | Overall Experience
El cliente no dejó un comentario.Jenny F. | Overall Experience
El cliente no dejó un comentario.Claira D. | First Impressions
employees are very professional and pleasant, but the place is to Congested to move around and the storage prices are to high I was able to find a place almost $30 cheaper and had plenty of room.roderick a. | First Impressions
Costumer service was superb, they very helpful, professional went above and beyond to help me. Thank you very much you are the best.Ursuline B. | Overall Experience
El cliente no dejó un comentario.Stephen S. | First Impressions
El cliente no dejó un comentario.allen w. | First Impressions
Mice droppings all over my property and i have rented many storage units at other places in the past. Never had a problem like this before and I had a inside unit.Tashonna H. | Overall Experience
El cliente no dejó un comentario.Iris K. | Overall Experience
I actually have already recommend this facility to other people in my opinion it's the best one around. Staff has always been warm friendly and knowledgeable I'm sure that this kind of environment can only be created by good leadership.Imani W. | Overall Experience
All the employees were friendly and helpful, in person and on the telephoneElaine P. | Overall Experience
The storage was dirty and insulation was falling from the roof. The place smelled like urine.Jorge P. | First Impressions
ExcelenteStacey J. | Overall Experience
The employees at U-Haul on Wilma Rudolph very polite very informative and it was a very pleasant experience to do business with this company I have rented several trucks from them and have had several positive interactions with this companycarla c. | First Impressions
El cliente no dejó un comentario.Heather S. | Overall Experience
Some animal got into my storage unit, destroyed my couch, recliner and 50in flat screen tv, there is nothing they could do about it because I didn't have insurance, had to buy all new stuffJaye C. | Overall Experience
El cliente no dejó un comentario.keith s. | Overall Experience