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MANSOOR KCustomer Reviews for U-Haul Moving & Storage at Wilma Rudolph
Testimonials From Recent Customers
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Insulation on the roof of my storage unit is hanging down in many places.Looks like it was sprayed on.
Jackie K | Online Move InMake sure you take a picture of the dashboard for the gas level and mileage, they will cheat you on this. Terrible customer service.
ADRIAN SNothing at this time.
Jason JYou are doing a great job! Over and beyond! Thank you, Chris!
Rossview HEvery thing was good there
CHRISTOPHER SThe staff was helpful and answered all my questions with the rental return.
Jason JThe staff (no matter the shift or day) is the friendliest and most professional I have ever met using the U-Haul business. I will definitely recommend and use this facility in the future.
cathy b | Overall ExperienceLocation is absolutely awful. Getting in is fine, but getting out is a hit and miss nightmare. Also my rent was increased multiple times with the justification being it was inside and secure. But I can't remember the last time I was there and the keypad lock worked. When I was moving out, I just opened the door and walked in. It's also typically very warm inside, so not climate controlled. I wouldn't use UPS again. When I was moving here, some employee kicked or let roll a trailer under the wheels of the truck I was pulling off in. It was literally uphill from the truck. I got out to look and he tells me I should pay attention to my mirrors and what's around me. There was no trailer under the truck when I got in, I had just checked that my car was loaded on the dolly correctly and I did check the mirrors when I started the truck. He was literally standing there watching the whole time and I had to drag this stupid trailer out. Also when I went to get the truck, I was a few hours late because moving doesn't always go on time and dude told me that he'd let it go this time, but if I wasn't on time next time, he wouldn't hold the truck. It was being paid for regardless, so this was an absolutely stupid thing to say just because he wanted to feel some kind of superior. Would never use them again for anything. I get this is for multiple locations, but I don't care. Nothing about this experience was pleasant.
Joseph G | Overall ExperienceThe manager at the your location was absolutely phenomenal and extremely courteous and highly experienced
DOUGLAS EThe guy that initially opened on the Friday the 28th was very helpful and knew what he was doing. Him and all of the guys at that location on the same day were all great and some of the best service I've seen in Clarksville.
JORDAN CI have rented several times from this location, the employees are very helpful and professional, the only issue is getting out of the location but other then that A-1!
JOHN EUnfortunately, this location was not able to give any discount for us returning the equipment early. (Though we were told this was customary by the Morton location.)
ROBERT SRip off. Filled it to the level that was given to me but the paper didn’t match up
Brent GEveryone was VERY helpful and courteous. Really appreciated their help
LINDA CGreat employees!!!!
CARL DThey are doing fraud
Jose N | Overall ExperienceClay checked us out. Clay and Rook was very busy day.They were helpful and gave nice service.
KRISTY SThey went above and beyond on service. Best group of employees. Awesome store and employees
ROBERT BEfficient, friendly staff. Very easy to rent from.
Jeffrey BThank you for all of your help! It was great having my stuff stored here.
MICHAEL B | Overall ExperienceProfessional service1
ROBERT MGreat service. Affordable and quick install
Shane CNothing they were the best
Danielle WI would have liked to have used a dolly but they didn’t have any available to rent.
SOPHIA FStaff was polite. Using the app made it so easy. No real improvements to suggest just wanted you to know how awesome it was
Sara MMy truck was late at the wrong time and I was charged for gas after leaving it with a 1/4 tank of gas as described in my paperwork.
DOMINICK CVery professional staff. No issues on pick up or return. Very good experience.
MICHAEL HExtraordinario servicio al cliente
SHIRLENE GService clerk was nice and respectful and made it easy for truck and trailer returning process.
PETER RGreat people
LUIS P | First ImpressionsAbsolute trash service and product. I checked in at the counter where the associate told me he was new, no problem there. He sets up my reservation and as i asked about insurance, he couldn't answer a single question regarding coverage, how to add it, etc. Nobody else was in the store to ask. After he checked me in, I went outside to wait for him to bring the truck around. He hops out of it and says ''you're good to go!" and runs inside. My partner and I hopped in the truck and immediately got hit in the face with cigarette smoke. It was palpable. Ash was clearly visible in the cupholders, side pockets on the doors, as well as the ones on top of the dash. A brown sticky substance was on the ceiling (as I noted in the picture that I uploaded via the app), in the cupholder, and on the seats as well. Someone clearly had spit tobacco juice out of the driver window but failed miserably as there was a huge, nasty streak running down the whole of the window. We did our best to wipe everything down and move on. The next day as we hit sub zero temperatures, the windshield washer fluid dispenser quit working, we assumed it was empty. It turns out it was just cheap fluid not rated for cold temps. I know this because we opened the hood and added more washer fluid. After doing so, THE FUCKING HOOD WOULD NOT LATCH SHUT. The entire rest of the drive from Omaha to Coeur d'Alene, the hood vibrated up and and down, total safety issue. When we got to Billings, MT from Omaha and opened up the door, our luggage was absolutely covered in a thick layer of snow. The door was latched AND locked when we left Omaha so I have no idea how an inch of snow got into the first three feet of the truck. Fortunately it was so cold that it never melted and turned water and ruined our cargo. uHaul sucks. This is absolutely the last time my associate or I ever give you guys any kind of money.
BRYAN LBad
MARVIN GVery nice location, only 7 minutes from my home. Very helpful Uhaul representatives. They even offer me options to pick up truck and tow dolly. Also, they were able to give me a step by step on how to use a dolly to transport a car/
GERARDO SSuper quick! Also done great!
Jacob BThe person who took care of me, was very courtesy and very knowledgeable. I'm very pleased of the the way he held on himself.
JOSEPH OBe honest about refunds. I was told I was getting a refund based on mileage and they charged me more after I dropped the truck off, I traveled less miles than I originally expected locally I had the truck for no more than 1.5 hrs
JASON OMany Thanks! Awesome experience!
DELBERT WThe box truck I rented leaked inside the box, I had to dry it out before I put my furniture in it.
Shirley WThanks for the convenience of not only a great deal of free storage for 30-days, but also a reasonable price for the 5-months while getting settled from the relocation from Georgia. Also, thanks for the reasonable rate for the several trucks & car carriers that was much less than any Mover that I communicated with.
Donald K | Overall ExperienceAwesome experience! Many Thanks U-Haul
DELBERT WStaff rude and not to be trusted
STEVEN K | Overall ExperienceThe service is friendly and equipment was great. Location its hard to get in and out of due to high traffic
DOUGLAS WGentleman we checked truck in with was very helpful and polite. He cleared up mistakes on the contract from where we picked up the truck.
Nicole LBetter customer service. Don't rent a vehicle that still has the insurance makers still on it where a claim was made and apparent bullet holed in it
STEPHEN HThey were taking payments out of my account and I didn’t authorize it and when I close my unit, they took a payment still and still have not reimburse me yet
ERIC F | Overall ExperienceProvide better direction on hiw to drive in, for drop off. Almost got stuck inside compound. Not very experience driving with trailer.
ORVILLE WMobile checkin was flawed. Employees seemed to care less. Truck had transmission problems.
CHRISTOPHER ZSome of the young men that work there is extremely rude and not friendly at all need to work on customer service the younger guys
dierdre j | Overall ExperienceGreat service great works fast and efficient
tee O | First ImpressionsThe first truck I got ran out of gas before I left make sure the equipment has enough fuel to at least make it to a gas station they switched the truck but it was a hassle dealing with it
Chris KThe drop location is the subject of this review. 9785 W US HWY 20 Angola, IN 46703 (260) 624-4466 I will start by saying that I did return the trailer an hour ago a half late, this fact cost me an extra $20, my fault and I own that, never tried to get out of it. When the paperwork was handed back to me I said to myself "yeah " with a sigh, as I was upset with myself for being late. Apparently, the guy thought that comment was at him, he immediately turned around got in my face and said "yeah, what?" like he wanted to start a fight. Next thing I knew he was calling me an a-hole and he was going to charge me with a dirty trailer too, before he even opened it up. This guy was so angry he didn't hear me say that I was upset with myself not him three times ( he was too busy cussing at me). He also stopped in front of me when we were walking, as I went to walk around him he pushed me in the chest with his elbow, this was caught on my trucks dashboard camera and yes, charges were filed and are pending. I also told the guy three times that I had just had back surgery and he wouldn't tell me where he wanted me to put the trailer and made me unhook the trailer myself, not that it matters, I also let him know I was a disabled veteran and this is how he treats people. 9785 W US HWY 20 Angola, IN 46703 (260) 624-4466 In short, if you want to see the biggest chip on someone's shoulder, are good with being cussed out, called foul names, threatened with more penalties out of spite, and assaulted, then this is your paradise and you have to spend some time with this jem of a personality that is in desperate need of anger management classes. Once again, the location is…. 9785 W US HWY 20 Angola, IN 46703 (260) 624-4466 9785 W US HWY 20 Angola, IN 46703 (260) 624-4466 9785 W US HWY 20 Angola, IN 46703 (260) 624-4466 9785 W US HWY 20 Angola, IN 46703 (260) 624-4466
WILLIAM KVery nice young man that checked us in.
LAWRENCE WGet rid of female mgr.
GEORGIA PThis store is the worst I have seen. I went 20 miles and they end up charging me $445 they did not have the right mileage or fuel…. They said I drove 251 miles which lets me know nothing was looked at when I dropped of the truck. I could not upload any pics to your app !!!! Never again
ALFREDO HJosh was so helpful and professional
Phyllis D | First ImpressionsExtremely helpful staff, taught me hook up and disconnect process. Upgraded me also. Great experience.
JOEL FFor storage don't reserve a unit for someone just to give it away to someone else and cause issues for someone after hours when no one is at storage location.
SEAN HPlease make sure if a customer reserves equipment in advance, it should be there or let the customer know, so that they can prepare appropriately. The traffic to get in and out of the store is ridiculous!
SAMANTHA SCar light on front left was out
STEPHANIE BI was informed of drop off location but no one to accept in fact no one around. Was literally sent to three locations before able to check the truck and tow Dolly that I delivered at U haul request before able to return the unit I was then charged a fuel charge of 23.00 after driving all over the place to deliver the unit. I will likely not use again.
REBECCA CChris is the best!
William MExcellent Pick up Location. Greg Ruffing You would be proud of them at this location as they were quick to get me in and out and with a Smile!!! Team Uhaul 100%
JUSTIN HTruck rental was disappointing but the storage half of this journey was easier than expected, communication was clear and the lock was an added bonus. Thank you it was nice that it went smoothly after a long trip -
Stephanie M | Online Move InThe worker that helped me at pickup in Clarksville was so helpful and nice! Great work helping me in a time of stress!
AMBER KNo staff checked me in despite the location being open for business. I went to the office to confirm the return of the trailer and was advised everything was done and they would take care of everything. I returned the trailer on Friday evening, 11/29/2024 at 5:00 pm. The staff did not check-in the trailer until the middle of the following day causing another full-day rental charge.
RICHARD PEverything was great, the young men there were very helpful. Made the process simple, quick and easy.
AMANDA TNever had a problem the entire 6 years
Darrah M | Overall ExperienceChris, you and your team were above and beyond. I would definitely come back to your facility. Thanks for all you guys do. keep up the good work.
charles g | Overall ExperienceI couldnt be more grateful of uhaul and the services I was provided with, thank you so very much ♥️
Desiree B | First ImpressionsMy unit was infested with roaches and ended up having to throw alot of items away
Casey E | Overall ExperienceChris was very friendly and helpful. He answered all my questions and made me feel comfortable with the process.
Yolanda E | First ImpressionsLights weren't working in the hallway. Temp for climate control was well over 100 degrees when entering.
DaKisha S | Online Move InLet folks know 5x5x9 that the 9 is for height.
debbie b | First ImpressionsIt was the best experience I've ever had. Gracias por tu tiempo. Your team is great.
charles g | First ImpressionsTrouble loading online move in process was probably due to the geometric thermal storm. Move in completed in person.
Heather H | Online Move In🙏 thank you
NICOLAS B | Overall ExperienceStaff was super helpful and kind. Tossed a 5 star on google as well. Good job!
Johnie W | First ImpressionsVery professional staff and great customer service
Jorge C | Overall ExperienceStaff were amazing Chris was hands in Amazing experience
DWIGHT J | Overall ExperienceMy experience with the guys was great. They did everything they could to rectify a screw up in the storage reservation. U-Haul really needs to make sure what is promised to a customer, via reservation, is actually going to be available when the customer arrives
BRANDY W | First ImpressionsChris and his team have ALWAYS been extremely helpful & curteous!
DEANNA G | Overall ExperienceSuper staff
MARIE P | Overall ExperienceNice that 1 month was offered for tornado victims. Unfortunate however that the unit I was placed into had insulation falling all over the place. There is water leaking in the unit that got some of my boxes wet as well. While employees were nice when you spoke to them, they were NOT nice in regards to how they parked their vehicles making it hard to get by them. I mean, why not use a parking space and leave the isles clear for customers?
chris k | Overall ExperienceChris the Manager was helpful, friendly and gave excellent customer service
Gina D | First ImpressionsThe stuff there was on top of there game thanks for my unit
Shana K | First ImpressionsNice got in my storage unit and chewed some of my things!
Harlee H | Overall ExperienceThe day I went I needed to get a storage unit and I was very pleased with the service. Everyone was very helpful .
stephanie k | Overall ExperienceEveryone here is extremely helpful and friendly. I've rented trucks, trailers, and storage units here over the last three years and will recommend THIS business!
Deanna G | Overall ExperienceStill renting from there
DEBRA M | Overall ExperienceJosh was amazing! So polite, kind, calm and quick. We lost everything in the Tennessee tornado, our apartment and car, he was just very helpful and understanding.
Allyson L | First ImpressionsI told the kid behind the counter Sat. 12-09-23, I was moved out I didn't have time to stay trying to get home and unload before Tornado hit, he said he would take it off auto pay for 12-10-23, it didn't get done so 1 am on the 12-10-23 you charged my card. I drove over there Sunday 12-10-23 to straighten it out, he told me I would get a refund and never did.
adana s | Overall ExperienceDoor/locks changed without notification never late when I moved out it was a decompsed cat in my unit ceiling fell in and a ton of rat dropping yet uhaul continue to call me about a last payment absolutely not no apology no return call from manager DO NOT STORE UR THINGS HERE!!
Jasmine C | Overall ExperienceThe Staff, especially the young laborers, were very polite and helpful. The property was so poorly maintained they were constantly dealing with situations that was out of their control. My unit ceiling fell in and was full of mice. They ruined tons of stuff. I was supposed to have rodent boxes put in my unit (the ones i had were empty) in June and come October they keep telling me theyre on order. They replaced the doors, with no noticed and removed everyones locks and put new ones on. I found out after hours when i couldnt get into my unit. The day i was moving out the unit a few down from me was moving out and they had their ceiling fall and there was a dead cat all decade in their unit. The layout is awful, the alarms on the unit didnt work and the only entrance/exit is on Wilmarudolph and difficulty to exit, especially when they park trucks in the lane.
Morgan R | Overall ExperienceI couldn't get the storage unit I reserved a month in advance, had to settle for a bigger unit
Jorge C | First ImpressionsTerrible service at this location, walked into the office and no one was there, waited for about 20 minutes for someone to show up to ask about renting a unit. When someone showed up I asked to rent the smallest unit they had, was given a 5x10 unit and told it was $69 a month. No problem, paid for a month upfront. Went to the unit and fount that there was no lock in the unit like I was told and the roof was leaking. So I went back to the office and they moved me to an interior unit and told me not to worry about the $10 difference in the price, they would take care of it. Within 3 days of paying for the first month at the price I was given I started receiving emails stating that not only did I owe the $10 difference, but a $20 late fee. I went into the office 3 times to ask them to fix the account and remove their lock from my unit only to receive more emails and a notice of lien in the mail.
Eand F | Overall ExperienceFriendly staff. Convenient location.
David V | Overall Experienceupon my initial arrival, seemed as if the staff was new as they were being shown how to do the move-in administrative tasks. got sent to the wrong entrance door and had to go back to the office; then when re-directed, went out to the correct door and was unable to open it, so went back to the office again and had my code supposedly "fixed"; went back to the door and still was unable to enter, so went back again to the office to complain. I was a bit upset having just driven 16.5 hours and having to repeatedly walk back to the office and wasn't as pleasant as I should have been, but the staff really needs to get their act together.
JOSEPH M | First ImpressionsI've always had a good experience at the Wilma Rudolph Blvd U Haul. Friendly service and very helpful.
LINDA G | First ImpressionsHard to get a hold of locally, always got sent to the central office, which they cant helpnyou with questions on storage on specific site. Automatically charged my card with no notice, and rates have gone up twice in a year. Insulation falling all over my items. Decided to go with somebody cheaper, cleaner and better customer service. Ever since Kevin Chambers has left, the customer service has went down.
Roxanne L | Overall ExperienceMy storage unit was Invest with water bugs
CARL P | Overall ExperienceChris was very welcoming understanding and I appreciate u. He has great customer service and very patient.
LAQUANDA W | Overall ExperienceI reserved a storage unit two days prior to my move in date. The day of move in I assign to unit 52 which was occupied, I was then given unit 87 which was also occupied. After 2 hours I was sent to the Providence location and assigned unit 110 which was also occupied. I was finally given unit 402 but nearly fell and broke my hip because the floor was soaked with wax and bug spray according to the staff personnel. The worse thing about my experience is that I made my reservation for a unit that was priced at 64.99 and because the properties failed to update inventory I am now being charged 30.00 more . I was forced to delay my departure until the next day and nobody thought to offer anything for my inconvenience.
Andrea S | First ImpressionsThe unit that was trying to be offered to me was not cleaned out. The ceiling was falling out of it. Insulation was all over the unit. The person before me made an insurance claim and they still tried to give me the unit when I ask for a new unit, they said that one other was available. We went to go look at the unit and it was already locked and issued to somebody. The location of this U-Haul and storage is not the best. I would not recommend anybody to go there.
Jason M | Overall ExperienceStorage unit was full of leaves,mouse droppings, and cat feces. Doors need to I fit tighter, and walls should go all the way to ceiling.
Owen W | Overall ExperienceThis really doesnt have to do with the storage but i would recommend u changing the in town mileage to unlimited.
Terri H | First ImpressionsLocation is in a bad place for depending on vehicle size. In order to make reservations the business can inquire what type of equipment is being brought to the location for better accommodation.
robert f | Overall ExperienceThanks to all for YOUR HOSPITALITY I'm still a customer of your company and will be in to pay off the past two months and empty in late November as far as I can get to the time I have free. Thanks again for being reliable for me.
Nora S | Overall ExperienceBest customer service by far.
JORAM G | First ImpressionsGreat staff
george c | Overall ExperienceEasy quick , glad they had some storage units ready and available . Truck was ready when I arrived as well .
TONY M | First ImpressionsThe A/C was not working ever, therefore most of my stuff were poorly preserved, In addition, there was no light, we had to move our stuff using our phone's flash light
MARIA T | Overall ExperienceThe unit appeared to have rat infestation. The ceiling foam was dropping on my contents. The unit smelled like it had a moisture problem.
Iven H | Overall ExperienceStaff were professional and friendly.
Todd H | First ImpressionsThe staff is very friendly and did an excellent job getting us a truck and set up for the storage. Unfortunately the storage unit was very dirty and there was substance dropping from the ceiling. I cannot have that stuff dropping down in my furniture and clothing. I am actually at the store now requesting to cancel the storage and be refunded.
Jesse D | First ImpressionsOverall, I had a good experience. However, there was a problem with rodents getting into the unit and damaging several items. The units need to be upgraded because the insulation falls into the contents of whatever is stored inside. Mr. Chambers is very personable and seeks to resolve problems when they arise.
CLARA G | Overall ExperienceThe manager "Kevin Chambers Jr" was incompetent to service our company's needs of providing invoices early so we could make payments on time. My company was willing to pay month's in advance if only a simple invoice could be provided in a timely manner and that was never done and they would constantly lock our unit and threaten to kick us out due to non payment but we couldn't pay because we never would receive an invoice.
ITG B | Overall ExperienceI had absolutely no problems at this Uhual, I would highly recommend.
Karly K | Overall ExperienceRook was super helpful
Rook E | First ImpressionsThere is installation falling in on the ceiling's in your unit's. The employee said it has not been replaced in years. This needs to be resolved. Respectfully, Samuel
Samuel S | First ImpressionsLo unico es que cuando llame para cancelar estuve esperando 30 min. Y nadie contesto en la tienda.
LUZ G | Overall ExperienceEvery member of the staff at this facility are amazingly friendly and extremely helpful. The customer service to everyone who walked into the building were greeted and taken care of very efficiently in my opinion. I must say I am totally impressed.
William M | First ImpressionsWorker by the name of Chris at Wilma Rudolph location was very passive aggressive and threatening due to the fact that apparently my vehicle was in the way while I was moving my belongings into the storage unit. I have never felt so threatened or belittled by a man that acts like a child nor have I ever experienced unprofessionalism to that extent.
Steven L | First ImpressionsThe staff at the WR road location are the best - absolutely above expectations in all ways. Friendly, helpful, and easy to talk with. I'm glad I used this location - I can't imagine there is a better team anywhere in Tennessee.
Nicholas K | Overall ExperienceThe actual moved out date was ( I have a time to prove that I am telling the truth) 5/7/2022. Then I started to work in Greenwood MS 5/9/2022 building a saw mill.
Rick B | Overall Experience😁😁😁😁😁
Eillis A | First ImpressionsDidn't have truck I requested upon arrival, but store manager got a larger truck, for same price. Offered a $20 credit to take truck to a certain location, but a different location was printed to return.Did I receive my credit..?
Ronald H | Overall ExperienceStaff is always friendly & Mr. Kevin
ben m | First ImpressionsThe only thing I didn't like about my storage building was stuff falling from the ceiling all over my belongings I think it was like insulation that's why I moved out.
TERA H | Overall ExperienceThe staff was very friendly and knowledgeable. The storage unit was horrible. My entire home was in a large unit and 75% of everything I owned was rat-infested. I have had to throw away anything that was fabric. It literally had dead baby mice bodies in my children's box strings and clothing. I choose this unit thinking cause it was on Wilma in a busy part of town it would at least be pest and mice-free. IT WAS NOT!! I have left 2 messages for Management to call me back and have not yet heard from anyone. Were the rats traveled on the ceiling beams the insulation was coated in all my belongings 2in thick. I am out a very large amount of funds replacing all my mattresses lien, and clothing. I would recommend using only plastic totes to store anything here. The rats ate through all the boxes I had. I am truly heartbroken that I've had to replace everything while having to move this week. I would never recommend anyone placing their family items here at this unit.
Amanda H | Overall ExperienceNow stop asking me to review you. It's been 30 times.
Dakota H | Overall ExperienceMy customer service rep that took care of me made me a very satisfied customer if I was a manager for uhual I would recommend him a pay raise.
Steven L | First ImpressionsThe mileage in the truck was off by 200 miles that they said the truck was at
Paquarie H | Overall ExperienceVery professional and helpful!
Bennie B | First ImpressionsAll of my things got wet, a lot was meldew and had to be tossed. Just not what I expected.
KIARA B | Overall ExperienceIt was easy to rent a U-Haul it was easy to rent a storage for the free month however the prices that change based on the month of the year seems very sleazy and underhanded it's very wrong for you do that. Simply because of the way you price your equipment I will not be recommending it to anybody until it is fixed you need to have consistent prices throughout the year and that doesn't mean make everything more expensive throughout the year. Have some decency.
JASON B | First ImpressionsThe whole staff was pleasant and worked with all our needs
Sara V | First ImpressionsWhile staff and hours were great there are other issues....insulation is coming off ceiling and was on top of my belongings and on my mattress.....not very well maintained....didn't notice it when I unloaded my stuff....went back to add more stuff and had to figure out what was on my belongings...had I noticed it I would not have rented ....I have pics if interested
Lisa M | Overall ExperienceWe had our belongings stoed for almost a year. No issues with nice or even bugs. Staff was always friendly!!
Rick W | Overall ExperienceThe storage unit was the worst i have ever used .i would not recommend this serivce to No One.we had 3 tvs stolen from the unit.and there was mice in unit they eat my daughters belongs..stuff was falling from the ceil.for it to be secure how did the stuff go missing?this was crappy service.i would not recommend to no service member i work with.
CECIL B | Overall ExperienceThe staff always acknowledged me when ever I entered the building and always heard more than one ask what can I do to help you !! We moved from Minnesota and if and when I need a trailer or a storage unit this is the only place I will go !!
THOMAS S | Overall ExperienceNice or rats were in my storage and poop all over my stuff as well as ate all my dry beans.
Tieasha B | Overall ExperienceChris was very helpful, friendly and knowledgeable about all of my questions and concerns thank you Chris and uhaul
BRANDI R | First ImpressionsStaff was excellent. Very helpful and courteous. Well managed facility.
David T | Overall ExperienceThe staff was great and extremely helpful! Very good experience here.
Ryan J | Overall ExperienceMy storage unit looks like it got mold falling off the top of it and could get on to my items
Cherier p | First ImpressionsVery nice people and helpful
JAMES G | Overall ExperienceFantastic employ! Great attitude!
Jeffrey B | Overall ExperienceStaff is courteous and helpful. Would recommend
George C | Overall ExperienceUhaul is continuing to bill me 139 per month and I have been gone from the unit 362 for nearly a month
Arllie E | Overall ExperienceGreat staff friendly and helpful !!
THOMAS S | First ImpressionsAll staff was very helpful and nice. Storage area was clean and well maintained. With climate control my stuff stayed in perfect condition.
tara n | Overall ExperienceThe only issue I had with the storage unit was the insulation on the ceiling, it fell on my belongings all the time.
erik e | Overall ExperienceVery friendly! And very Helpful :)
Tina G | First ImpressionsEasy to set up and access 24 hours is convenient.
Jennifer B | First ImpressionsOverall, a great storage place. Secured buildings and outside units with alarms. Cheap insurance. A little pricey but the perks make up for it.
Cameron N | Overall ExperienceI had a one way rental the guy at pick up NEVER told me about a mobile drop off check in at the drop off location I had to pay an additional $20 fee for the drop off location to check in the return of the truck this is not right at all my rental was for 2 days I returned it in 1 day but still was told I couldn't check in the truck because they already done it and charged $20
SAMANTHA L | Overall ExperienceThe Storage facility 139 is not well lit. It is difficult to see inside the space.
Samantha S | Overall ExperienceThe staff are super friendly. If I had to make one recommendation, it would be to seal the outdoor units to keep mice out. Other than that, wonderful location.
Rick W | First ImpressionsMouse poop, fallen insulation that appears moldy, and more spiders than anyone is comfortable with inside my unit. I visited my unit several times a year for nearly two years and there was always more mouse poop, fallen insulation, and spiders than my last visit. These units are filthy and disgusting and cost $15-$25 more than any non-Uhual nearby storage facility. A ludicrous five dollar price increase to "maintain superior cleanliness standards." Military discount advertised on the website but I was told uhual doesn't do military discount. I stayed there so long because it would cost more to move everything than to leave it be but with the very clear money grab from uhaul I decided moving elsewhere to be worth it.
Rebeccah W | Overall ExperienceVery friendly and helpful manager explained everything to us. All employees were knowledgeable and very helpful.
Karen w | First ImpressionsSometimes the locks are rusted from the rain and it's hard to get into the storages. Oiling them would truly help.
Farica M | First ImpressionsI was helped by Daniel and Chase. They were both very knowledgeable, helpful and professional. I called and visited several other locations prior to choosing this one, and their help was wholly the reason for my choosing this location. Will recommend. Thank you!
arik b | First ImpressionsSo far so good! Great customer service!
Latrice W | First ImpressionsIt was simple and easy.
JULIE L | First ImpressionsThe insulation inside the storage unit is falling down. The computer system needs an update and service by IT. It takes way to long to load. EJ and Randy (I think is his name) were extremely good with Customer service and ensuring my needs were met. I sincerely appreciate that!
Samantha S | First ImpressionsGood enough tbh.
Shimona W | Overall Experienceemployees are very professional and pleasant, but the place is to Congested to move around and the storage prices are to high I was able to find a place almost $30 cheaper and had plenty of room.
roderick a | First ImpressionsCostumer service was superb, they very helpful, professional went above and beyond to help me. Thank you very much you are the best.
Ursuline B | Overall ExperienceMice droppings all over my property and i have rented many storage units at other places in the past. Never had a problem like this before and I had a inside unit.
Tashonna H | Overall ExperienceI actually have already recommend this facility to other people in my opinion it's the best one around. Staff has always been warm friendly and knowledgeable I'm sure that this kind of environment can only be created by good leadership.
Imani W | Overall ExperienceAll the employees were friendly and helpful, in person and on the telephone
Elaine P | Overall ExperienceThe storage was dirty and insulation was falling from the roof. The place smelled like urine.
Jorge P | First ImpressionsExcelente
Stacy J | Overall ExperienceThe employees at U-Haul on Wilma Rudolph very polite very informative and it was a very pleasant experience to do business with this company I have rented several trucks from them and have had several positive interactions with this company
carla c | First ImpressionsSome animal got into my storage unit, destroyed my couch, recliner and 50in flat screen tv, there is nothing they could do about it because I didn't have insurance, had to buy all new stuff
Jaye C | Overall ExperienceAll the staff were excellent. The manager Kevin Chambers was very friendly, knowledgeable, and organized. He is a great example of a leader.
Quiana E | Overall ExperienceVery helpful
keith s | First ImpressionsThe only thing I didn't like about it, was that occasionally somebody would park a truck and one of the lanes and you couldn't gearound them to get to your own unit. All the isles are very narrow.
eric b | Overall ExperienceEasy in and out
Alice E | Overall ExperienceNever had a problem.
Terence S | First ImpressionsWhen we completed loading this busines closed without informing us what to do with the truck keys .We are from Nashville and the UHaul truck we were driving we had key that we did not know what to d
Cassandra H | First ImpressionsVery friendly and helpful. Easy process!
Andrew P | First ImpressionsCompletely unhappy with my decision to use this facility.
David H | Overall ExperienceGood staff. Very helpful.
Mark L | First ImpressionsStorage had a leak which ruined some expensive household goods and because i didnt put insurance on the unit the claims adjuster wouldnt do anything for me.
Spencer M | Overall ExperienceQuick and efficient check in. The 1 month free rental space is a great help.
Timothy B | First ImpressionsThe door lock was broken and took significant effort to open every time. Also, my belongings were filled with sunflower seeds and other nuts by rodents during the winter. Everything else was good.
Joseph L | Overall ExperienceThis is my second time using the facility in a year. My furniture had rat feces on it and the boxes had feces and ruin on them. My kids mattresses had insulation on them. Field mouse was dead on rug.
Nanci D | Overall ExperienceNothing at this time
revonne m | Overall ExperienceManager and staff are very helpful and accommodating. It made the whole process easy and efficient.
Alba C | Overall ExperienceGood job
KATHLENE M | Overall ExperienceExcellent service
Lenda B | Overall ExperienceOverall a wonderful experience
Laurel D | First ImpressionsExtraordinary service, made me feel like an important customer. it is very rare to encounter this high level of customer service in today's world.
david h | First ImpressionsN/C
Kenyetta K | Overall ExperienceAwesome customer service and all the guys was very helpful and new what they was doing!!
Shannon S | First ImpressionsIt smelled horrible when I walked in the facility. There was no service with a smile. The guy had to redo the whole storage transaction and set up. The process took almost 1.5hr.
Clachette C | First ImpressionsHorrible customer service
Katricka W | First ImpressionsNick was extremely helpful and attentive..Very smooth transaction from beginning to end. ¡Gracias!
Mizpa L | First ImpressionsGreat facility with a good staff. Would use again.
Phillip D | Overall ExperienceDoor alarm never armed correctly. Unit had nasty ceiling insulation that fell unto our stuff all the time. Terrible mouse intrusion. Staff was nice.
CHRISTOPHER Z | Overall ExperienceDidn’t catch the guys name that checked us in, he was excellent
nancy c | First ImpressionsGreat staff very helpful
Rick B | Overall ExperienceThe staff at this location was phenomenal and went above and beyond every time I was there. Friendly and helpful, they made sure I had the information I needed.
Robert H | First ImpressionsGreat place to store your things
Vladimir P | Overall ExperienceI rented a storage in 122 , metal frame at top of door was bent door would not op properly told employees, it was never fixed in my 3 month rental . Was completely stuck when I checked out
Robert F | Overall ExperienceNice customer service
STEPHEN M | First ImpressionsThe customer service at the store was some of the best I ever had. I highly recommend this uhaul for storage and uhaul truck rentals! Very impressed
DUSTY S | First ImpressionsYou guys were Great! By far the Best uhaul place I've been.
Gary S | Overall ExperienceThis Uhaul location continues to impress me, sometimes the rental truck is already pulled around awaiting me, before I can step back out the door.
Prestegious M | Overall ExperienceI was given a lot of attitude and I was very stressed because we just moved across the US and just needed some nice customer service. I was very upset and had to leave and allow my husband to handleb
MEGAN M | First ImpressionsGreat service
Jermaine R | Overall ExperienceAlways a professional staff, even when faced with unreasonable, challenging customers!!
David E | Overall ExperiencePersonnel were very helpful.
Taylor W | Overall ExperienceVery friendly staff yet not very professional. A little too laid back on the job.
Briana g | Overall ExperienceThe only concern was the ceilings and the insulation falling and covering our belongings in the unit.
Fred B | Overall ExperienceOur move into the storage unit was handled in a very professional way. The on duty personnel was helpful and we'll able to handle any questions that we had. The units were clean and easy to access.
patrick t | Reservationevery Uhaul employee I interacted with was fri8endly, professional and efficient.
Jack S | Overall ExperienceI can’t say that I’m happy with the service but I am hoping my situation is rectify soon
Debbie f | ReservationHours of operation are very accommodating
steven k | ReservationThe only reason I'm taking a star away is because the access card we had never worked for after hours. Not a huge deal but tripping the alarm every time was kind of annoying. Kevin is great!!!
Eric B | Overall ExperienceHad a climate control unit that was often hotter than the outside units. The system was broken for a while. The manager is very unprofessional. He was hard to reach whenever and never returned calls.
Vanessa B | Overall ExperienceThe workers who were present were very patient, understanding and helpful. Despite having a rude customer verbally attacking them for somebody else mistake, they NEVER changed THEIR attitude with me.
Keidra O | ReservationI liked the convience of the facility but I didn't like the business part. It seems every time I made a payment; there was always confusion. It seem there was alway a mix up somewhere.
DELLA R | Overall ExperienceNice to have a place like this when you are in the process of moving.
Jesse T | Overall ExperienceI will never use uhaul again. You sit on the phone for hours and every person is a liar. I suppose to have 2 months free and you charge 94.00 for a 4x6. Uhaul is a rip-off.
Jonathan D | Overall ExperienceHorrible customer service.
Julie S | ReservationFast and easy check out
Michael C | Overall ExperienceFriendly staff, down to earth.
Briana M | Overall ExperienceGracias
Kenyetta K | ReservationHad to change reservation because my closing was delayed. I was not happy that my credit card was charged 6.95 web self storage in Phoenix. What is that all about? Please credit my acct back $6.95
Tom L | ReservationThe ladies that reserved my vehicle and storage unit were well trained and exhibited great customer service!
David E | ReservationMy access card didn't work most of the time and there was residue from the ceiling on my furniture but other than that the storage was good
lakisha g | Overall ExperienceHad my stuff in a climate controlled unit was very clean and handy to get into when I need to staff very helpful and knowledgable
Mark S | Overall ExperienceMy unit had Installation falling down from ceiling. I reported it, but nothing was done.
Shallene C | Overall ExperienceStaff were great and really helpful-
BERNARD I | Overall ExperienceAll of the staff was very friendly despite having some unruly customers.
DAVID M | Overall Experience"air-conditioned controlled" unit is not supposed 2get above 85degrees, but always was. Insulation falling down on my stuff inside the unit. "Access card" never opened the door
KALEIGH T | Overall Experience