Customer Reviews for U-Haul Moving & Storage at Westchase

5,069 comentarios

11401 W Hillsborough Ave   Tampa, FL 33635
(New ABC Liquor)

(813) 855-5976

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(813) 855-5976

11401 W Hillsborough Ave
Tampa, FL 33635
(New ABC Liquor)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DEANNA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
1.0

You can refund me my money. Here are the following things that almost caused ATLEAST 4 fatalities. The truck was given to me with 2 bald tires, one with a slow leak. I have pictures. The trailer tires were very low. The ratchet straps malfunctioned TWICE. I have substantial experience with straps and moving loads and these almost killed me. There is a seized pulley on the truck with a very worn belt. Your Uhual rep laughed at me when i brought up these concerns, the truck was dirty as hell, and that's not very covid friendly. The insulation in that truck was damaged and burned my feet and everything on the floor. Your bald tires blew less than halfway on my trip it flung me into the wheel and almost broke my arm and leg. (Pictures) and it took HOURS to even receive basic assistance. I spent almost 3 days in that death trap when my drive was less than 30 hours. There was no compensation or hotels offered. I had to drive out of my way to receive further assistance.

ALEXANDER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUMBERTO T. 
Clasificación:
5.0

There's nothing I can add for you to improve for the next customer. Your agent was very professional and the truck was clean.

Rafael S. 
Clasificación:
5.0

Travis es una persona excelente, siempre me soluciona problemas de almacenaje, renta de camiones y camionetas así como artículos de mudanza, cajas, tape, candados etc. El mejor socio para mi negocio

LUIS A.  |  First Impressions 
Clasificación:
5.0

Nothing really

DELEY L. 
Clasificación:
4.0

Thanks for the great customer service Jeremy.

JONATHAN P. 
Clasificación:
5.0

Mr. Brian Albro was excellent. He was patient and helpful in every way.

Jamal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernechia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK G. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY Z. 
Clasificación:
5.0

Customer service person was awesome!

ANTHONY ALAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane S.  |  Overall Experience 
Clasificación:
5.0

At the gas reading it was unfair calculations and not happy. This was the same experience in the previous transaction as well where I had to pay extra $9-$10 though returned with the same gas and less miles than the booked. Next time onwards better you take pictures of gas reading instead of asking the customers and later it goes into arguments…

SUNEEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORBIN C. 
Clasificación:
5.0

Great customer service. Friendly. I visited four locations all within a 6 mile radius of my residence. The first location was no longer located where it was supposed to be. The second location rented out of a gas station and the woman said the man who rented the vehicles was not there. The third location unfortunately had no vehicles available. The fourth location is where we found success and great customer service. It was an all-around good experience there.

ELEANOR M. 
Clasificación:
5.0

Nada

Zachary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis A.  |  Overall Experience 
Clasificación:
5.0

Glad to be nack

Donald F.  |  First Impressions 
Clasificación:
1.0

I had a 26ft truck but an hour later realized that I only needed a 15 ft. I took the 26 ft truck back to exchange but they said even though I was using the 15 ft truck they had to charge me the 26 ft price. What a Scam! I even filled up the tank to over what they gave me

Sondra F. 
Clasificación:
5.0

El cliente no dejó un comentario.

diego z.  |  Overall Experience 
Clasificación:
5.0

Nada

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana R.  |  Overall Experience 
Clasificación:
5.0

Travis, was the uhaul tep that I worked with. He was helpful in explaining the rules and expectations. Travis was also there to check me out when I returned the vehicle. It was a great experience and worked like a well oiled machine. Thank you for helping me during my stressful time of moving.

IRIS P. 
Clasificación:
3.0

The owner of all people had horrible people skills. At least his name tag said owner.

MICHAEL B. 
Clasificación:
4.0

Customer service need to be more friendlier.

LILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY W. 
Clasificación:
5.0

Working with Travis has been excellent. Their place is clean and fully equipped for your needs.

Kathy E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELYN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
3.0

El cliente no dejó un comentario.

YOANDRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAYDEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCIO Q. 
Clasificación:
5.0

The staff was great and very professional. Thank you for what you do everyday.

AUREL N. 
Clasificación:
5.0

This facility is extremely well maintained. The staff is very professional, helpful and friendly. I would not hesitate to refer anyone for your storage needs or rentals. A 10 out of 10 business.

MICHAEL P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURITA O. 
Clasificación:
5.0

Nothing. Everything's was great.

Joseph D. 
Clasificación:
3.0

I did a after hour drop off and was unsuccessful at using the after hour haul app. After 45 minutes of trying with no success I just decided to leave it and to call the store the next morning. When I called the employee response was sorry that the app didn't work that it got checked in by them and it cost me a additional $20.00. He was unwilling to do anything for me after considering the situation. Last time I will use uhaul as a result of the way I was spoken to and treated by this employee. Horrible customer service.

LOUIS S. 
Clasificación:
1.0

The staff is very rude. Especially Dominique… he needs to be trained and he also need to learn how to behave with customers.. never gonna pick truck here

CHANDRA SEKHAR N B. 
Clasificación:
5.0

Excellent service and provided detailed information about the hitch and accessories. Very friendly and helpful.

eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

This location provided excellent service however the other 3 locations I was forced to deal with for this reservation were AWFUL. I would like to speak to a supervisor regarding the 6525 W Hillsboro, 35 Parris Island Gateway and the 180 Savannah Highway locations

ALBERTA R. 
Clasificación:
5.0

The people very nice The place is very clean

CATHY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

Always a pleasure dealing with this location

KAMIL K. 
Clasificación:
5.0

Dropped off after hours

farooq M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEELIZA U. 
Clasificación:
4.0

Excessive paperwork! On-line work, having to reject every non- applicable option and then check in as a separate event, then again on morning of rental upload license and then sing paperwork in office. At, at, at too much already

SHAN O. 
Clasificación:
4.0

Good job guys!

No T.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Carter K. 
Clasificación:
5.0

You guys are great!

tracy B. 
Clasificación:
5.0

Great and helpful staff

Cheryl K.  |  First Impressions 
Clasificación:
5.0

Jean Dominique was very professional and I'm coming to this to rent my equipment from now on. Device very good,

DANIEL T. 
Clasificación:
4.0

First car trailer they brought out had some damage and a really bad tire on it. Although they gave me a better trailer upon request, they should not allow that trailer to be rented with a very bad tire.

BRADLEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lowell A. 
Clasificación:
5.0

Excelente

JULIO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina M.  |  First Impressions 
Clasificación:
5.0

Everyone friendly, got everything ready as needed.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carrie A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS V. 
Clasificación:
5.0

My transport was not properly loaded and was luckily made to my destination with minimal damage

Keith S. 
Clasificación:
5.0

Nada

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio F. 
Clasificación:
5.0

Customer service was very good and had everything all set when I got there and when I returned

GREGORY W. 
Clasificación:
5.0

Judith from the W gandy location was absolutely HORRIFIC, she made my experience absolutely miserable and unnecessarily stressful. Her general manager Courtney has yet to contact me because they are so unprofessional. I was forced to go to a location 12 miles past my move to get a truck and the new location was great. I'm still waiting a phone call from someone, it cannot go unnoticed the employees working for this company. They have no business working in customer service. Very very disappointed overall but the team at Hillsborough Ave were great, super accommodating and mentally stable.

ANDREA C. 
Clasificación:
5.0

Repeat customer. I have had nothing but positive experiences with the Westchase location.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ingrid L. 
Clasificación:
5.0

Always professional and great customer service.

Ruth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY M. 
Clasificación:
5.0

Best staff in the industry. Have come to know me and always go out of their way to accommodate as things never seem to go as smoothly as planned. Very honest, trustworthy and dedicated Team. Wouldn't dream of going anywhere else!

GLENN S. 
Clasificación:
4.0

Cluttered environment…hardly any parking for vehicles… had to park momentarily in a handicap spot because there wasn't any other spot available. Most of the spots taking up by other Uhaul vehicles. No email reminder or text reminder to return truck on time. Was 2 hours late upon returning and was charged an extra day. Rip off!!!

STEPHANIE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

This was a very thorough & quick check in!! He popped the hood & topped off the fluids right away! This speaks volumes of the concern for maintenance on the vehicles!! Job well done!!

Sheri B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
5.0

service excellent

KEVIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly R. 
Clasificación:
5.0

I would not change a thing. I interacted with 3-4 staff and all were great.

GRANT H. 
Clasificación:
5.0

Travis and his crew are always super friendly and helpful. I really enjoy doing business there. I am moving so I will need to find a new Uhaul location. I hope my experience will be as awesome as this location. Thanks guys!

TRACY B. 
Clasificación:
1.0

Rented me the wrong size trailer after i specifically asked for a 5x9. Wasted two hours of my life I can't get back.

TIMOTHY M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARCUS E. 
Clasificación:
5.0

The manager and staff are great.

Humberto C.  |  Overall Experience 
Clasificación:
3.0

I was overcharged by $25 for no apparent reason. I delivered the truck to a secondary location 3 hours after I picked it up from the Hillsborough Ave location. The secondary location refused to check the vehicle in for me. So - why was I overcharged? I filled the tank up with MORE gas than when I received and returned it 3 hours and 45 minutes after I took possession and drove the vehicle 30 miles in total

THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH K. 
Clasificación:
5.0

Wry helpful and friendly

JAMES S. 
Clasificación:
1.0

There was no dolly in my uhaul. Additionally, I stopped and got gas before I went back assuming that it was full when I got it. No mention was made when I got the vehicle that I would end up putting 14 gallons of gas in a uhaul for a 50 mile trip and then receive a "sorry for your luck" when I got back to the site. I am extremely upset and feel taken advantage of. I got an incomplete truck, got charged hidden fees, and ended up having to buy a public company 10 gallons of free gasoline. I would like a refund of everything I paid and you can keep the gas.

RICHARD A. 
Clasificación:
3.0

El cliente no dejó un comentario.

KARTHIK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN H. 
Clasificación:
5.0

I had a great experience with this location. I spoke with Travis by phone and he assisted me with my on line reservation and helped me with all the information I needed to get pre-checked in. Once at the site it went very quickly to get waited on and the payment made and truck picked up. Very clean truck. The turn-in check by Jean was excellent, very friendly and efficient. I had to items that I needed to let him know, one that I went on the toll road twice and the other is that I had hit the side view passenger mirror with something that scratched the paint with minor damage (nothing broken) and thank goodness that I opted for the extra insurance cause you never know. The only improvement might be the staffing. They seemed to be short staffed on Saturday afternoon and I had about a 15-20 minute wait before Jean was able to break free to assist me. Overall.... I rate this location A+ with my experience.

EDWIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristina C. 
Clasificación:
1.0

El cliente no dejó un comentario.

MARIELA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIOLIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

susan s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY P. 
Clasificación:
5.0

I had a big issue where by the time I paid my fees with UHAUL that I owed them back in 2017 my reservation had cancelled and no one had any more pickup trucks i run a business and I was in dier need for a pickup truck Mr.Travis was very helpful and friendly very informative and personable I will be referring all of my family and friends to this location

BRITTANY T. 
Clasificación:
5.0

Jean was terrific - a huge help! Moving is stressful and his knowledge and help were terrific. The online features of U-Haul are solid too!

Robert R.  |  Overall Experience 
Clasificación:
5.0

The manager Travis was ALWAYS very helpful and friendly. The entire staff were very professional at all times. I really enjoyed my storage experience.

ERIC P.  |  Overall Experience 
Clasificación:
5.0

I felt very safe any time I was at this location. All staff were very polite and helpful.

Jacqueline L.  |  Overall Experience 
Clasificación:
5.0

100 % recomendado.

Julio G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christi J.  |  First Impressions 
Clasificación:
5.0

Bueno

Michael C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Majda M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

adriana r.  |  First Impressions 
Clasificación:
5.0

Very freindly people are working in Tampa. Loved my experience

Pierre M.  |  First Impressions 
Clasificación:
5.0

I would like to say thank you to Travis he was excellent superb thank you so much for your hospitality God bless you

TRUSHIELDA H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Buck E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOVE W.  |  First Impressions 
Clasificación:
1.0

Mala atención,poco profesional

randel R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carole L.  |  First Impressions 
Clasificación:
5.0

Customer service awnsome

gregory a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

IGNITE MEDIA SOLUTIONS LLC. L.  |  Overall Experience 
Clasificación:
5.0

Very clean and safe! Excellent customer service!

IRASEMA I.  |  Overall Experience 
Clasificación:
5.0

The general manager Travis was amazing! This was my first ever truck rental and storage rental and he made the process so incredibly easy. Could not have had a better experience.

Isabella O.  |  First Impressions 
Clasificación:
5.0

professional

Lynette O.  |  Overall Experience 
Clasificación:
5.0

My movers could not fit all of my items in the storage space I chose. I walked around front, pulled the door and they had closed. As I walked to the car an employee came and let me in. Brian A., the manager I believe, hung around and set me up with another unit for my remaining items. He didn't have to do that and I am grateful for his kind actions. This isn't the first time I've used their services and this location never disappoints. All the employees I've encountered have been friendly and helpful. They carry my boxes to the car and all that. Two thumbs up Westchase Uhaul.

Lashonda K.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Amy R.  |  Overall Experience 
Clasificación:
5.0

Excellent staff and service - best experience I have ever had.

Jeffery D.  |  First Impressions 
Clasificación:
5.0

Wonderful service!

darrielle h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynette O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marshall M.  |  Online Move In 
Clasificación:
5.0

I always have use u-haul for any storage needs. They are pretty good, however this facility and his manager Travis are specially helpful. I appreciate their kindness and dedication to a good service.

Maria Patricia D.  |  Overall Experience 
Clasificación:
5.0

All staff members at the facility had good attitudes and were helpful when communicating with them. Jean D. was especially helpful when checking in after a long move as well as helping us transfer to a larger storage unit.

Julie V.  |  Overall Experience 
Clasificación:
4.0

Extraordinario servicio al cliente

QUencia F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC W.  |  Overall Experience 
Clasificación:
3.0

I had paid for a full month, but only needed the unit for two weeks. They were unable to Refund the balance for the month that I didn't use. That cost me over $125. I think this was very unfair. Great for them, lousy for me.

Ron G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge D.  |  Overall Experience 
Clasificación:
5.0

Travis was great. Very friendly and super helpful when I needed to change my reservation.

Christopher W.  |  First Impressions 
Clasificación:
5.0

the staff is five star

DEREK G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald I.  |  Overall Experience 
Clasificación:
5.0

Travis is AWESOME I've been to this uhaul several times over the years. He goes above the call of duty to please me and other customers. I use this. Uhaul only because of the great service and respect Travis gives to me and others he is a great asset to your company

Diane P.  |  First Impressions 
Clasificación:
5.0

100% recomendado.

Julio G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth T.  |  Online Move In 
Clasificación:
4.0

Very nice location, easy to access and very secure. The people there were great as well. I did have a very stubborn door that was sometimes hard to open but that is really the only thing I could complain about! I would use this location again if I ever needed storage or a truck.

steve B.  |  Overall Experience 
Clasificación:
5.0

Shout Out To Travis Russell and his Team @ Uhaul Westchase Location. Always Accomodating and Willing to Serve. Great Customer Care 

Rosemary P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VeneGroup G.  |  First Impressions 
Clasificación:
4.0

Manning in the office was a bit sparse. I don't know if that was due to COVID or not. The first time I walked in, there was nobody there and I had to call out for someone a couple Of times.

JOE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalia B.  |  First Impressions 
Clasificación:
5.0

Mr. Rusnel was very professional, courteous, and knowledgeable and pleasant to work with. His customer service is on and above when explaining how the storage world works. Great job and thank you! 

Linda A.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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