El cliente no dejó un comentario.Eric G.
Customer Reviews for U-Haul Moving & Storage at Westchase
Tampa, FL 33635
(New ABC Liquor)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
service excellentKEVIN P.
El cliente no dejó un comentario.Kimberly R.
I would not change a thing. I interacted with 3-4 staff and all were great.GRANT H.
Travis and his crew are always super friendly and helpful. I really enjoy doing business there. I am moving so I will need to find a new Uhaul location. I hope my experience will be as awesome as this location. Thanks guys!TRACY B.
Rented me the wrong size trailer after i specifically asked for a 5x9. Wasted two hours of my life I can't get back.TIMOTHY M.
El cliente no dejó un comentario.MARCUS E.
The manager and staff are great.Humberto C. | Overall Experience
I was overcharged by $25 for no apparent reason. I delivered the truck to a secondary location 3 hours after I picked it up from the Hillsborough Ave location. The secondary location refused to check the vehicle in for me. So - why was I overcharged? I filled the tank up with MORE gas than when I received and returned it 3 hours and 45 minutes after I took possession and drove the vehicle 30 miles in totalTHOMAS K.
El cliente no dejó un comentario.JOSEPH K.
Wry helpful and friendlyJAMES S.
There was no dolly in my uhaul. Additionally, I stopped and got gas before I went back assuming that it was full when I got it. No mention was made when I got the vehicle that I would end up putting 14 gallons of gas in a uhaul for a 50 mile trip and then receive a "sorry for your luck" when I got back to the site. I am extremely upset and feel taken advantage of. I got an incomplete truck, got charged hidden fees, and ended up having to buy a public company 10 gallons of free gasoline. I would like a refund of everything I paid and you can keep the gas.RICHARD A.
El cliente no dejó un comentario.KARTHIK K.
El cliente no dejó un comentario.BRIAN H.
I had a great experience with this location. I spoke with Travis by phone and he assisted me with my on line reservation and helped me with all the information I needed to get pre-checked in. Once at the site it went very quickly to get waited on and the payment made and truck picked up. Very clean truck. The turn-in check by Jean was excellent, very friendly and efficient. I had to items that I needed to let him know, one that I went on the toll road twice and the other is that I had hit the side view passenger mirror with something that scratched the paint with minor damage (nothing broken) and thank goodness that I opted for the extra insurance cause you never know. The only improvement might be the staffing. They seemed to be short staffed on Saturday afternoon and I had about a 15-20 minute wait before Jean was able to break free to assist me. Overall.... I rate this location A+ with my experience.EDWIN M.
El cliente no dejó un comentario.HARRY Q.
El cliente no dejó un comentario.Cristina C.
El cliente no dejó un comentario.MARIELA T.
El cliente no dejó un comentario.EDWARD C.
El cliente no dejó un comentario.MARIOLIS H.
El cliente no dejó un comentario.susan s. | Overall Experience
El cliente no dejó un comentario.ANTHONY P.
I had a big issue where by the time I paid my fees with UHAUL that I owed them back in 2017 my reservation had cancelled and no one had any more pickup trucks i run a business and I was in dier need for a pickup truck Mr.Travis was very helpful and friendly very informative and personable I will be referring all of my family and friends to this locationBRITTANY T.
El cliente no dejó un comentario.ERICKA S.
Fast efficient and flexible. Allowed me to Pick up truck earlier and I was able to drop It off after closing. Convenient and truck was in excellent shape.SUSAN G.
El cliente no dejó un comentario.Juan R.
The app is trash and never works correctly. This is the third rental we've had issues with the app on.Hector S.
El cliente no dejó un comentario.HENRY T.
El cliente no dejó un comentario.JESSICA S.
You have a great crew there, they are super helpful and friendly. A great change of pace these days.JAMES H.
Trailer and hook up guy were good, but I have an issue with Travis or your policy at the W Hillsborough store. Can't you just take a copy of my drivers license? He was all about me having to send him a picture from a cell phone and when I said I didn't have one he took a picture of my Drivers Lic.. with HIS Personal phone. I don't want my lic. on his phone. That is unacceptable. He also has the boxes arranged where you can't just walk up to the desk as before but now have to walk around the whole store..GARY L.
El cliente no dejó un comentario.ROGER P.
El cliente no dejó un comentario.BRADLEY P.
El cliente no dejó un comentario.ANJA G.
El cliente no dejó un comentario.Ryan J.
El cliente no dejó un comentario.Dustin A.
Jean was terrific - a huge help! Moving is stressful and his knowledge and help were terrific. The online features of U-Haul are solid too!Robert R. | Overall Experience
El cliente no dejó un comentario.Montez H.
El cliente no dejó un comentario.gregory Z.
RENT THE RIGHT DOLLIES TO PEOPLEAzelia P.
I rent here regularly and always have a positive experience. I highly recommend everyone renting from U-Haul use the on line reservation process, it makes things so easy.Michael B.
El cliente no dejó un comentario.CHRISTI J.
El cliente no dejó un comentario.KRISTINE S.
El cliente no dejó un comentario.RONALD R.
Always great service at this U-Haul location.George L.
El cliente no dejó un comentario.MYRIAM O.
No interest in using UHaul after this experience.KRISTOPHER D.
I rented the Uhaul all day, I said I would be back at 1pm, give or take since I am moving my small business from plant city to oldsmar. At 2:10 I get a call saying I need to immediately take it back to them as they had customers waiting. When I arrived, they had 4 of the same truck that I had rented. Was planning on extending my time with the truck until the following day, but I'll just rent from Homedepot. So sad to see uhaul is getting so rude.Selena J.
El cliente no dejó un comentario.Wendell C.
Jean went above and beyond! I was running a few minutes late but he still allowed me to pick up the trailer vs waiting until the next day. I frequently visit this location and have always had a good experience:WINSTON S.
El cliente no dejó un comentario.GLENN C.
El cliente no dejó un comentario.Steven C.
El cliente no dejó un comentario.DEBORAH L.
El cliente no dejó un comentario.JOSE C.
El cliente no dejó un comentario.John S.
The costumer service there is very unprofessional i have the help of two employees and they were both so rude while i was being help i heard one asking the other one..what about the person that is waiting in the line(phone) and the other one just answer it can waitLUCISMEY P.
The manager Travis was ALWAYS very helpful and friendly. The entire staff were very professional at all times. I really enjoyed my storage experience.ERIC P. | Overall Experience
El cliente no dejó un comentario.MARVIN G.
I have used this location faithfully for many years and many moves around the Tampa Bay area. Mileage does not matter to me; service does however. This Team has always gone above and beyond for me, whether it was an extension or lack of availability. They've got a loyal Customer for life! Please pass along my praise, appreciation and gratitude as I'm sure they don't hear it enough; even though it's deserved!Glenn S.
Easy and fastJOHN R.
El cliente no dejó un comentario.Nancy N.
I waited for nearly 15 minutes for someone to come check my truck back in upon return. No, they were not busy. There was one employee inside and when I asked him he said someone would be with me soon so I went back to the truck to wait even longer. When Joumar Buitrago did come to check in my truck there was no apologies for the wait, no questions, just "The receipt will be emailed to the address on file". No thank you, no have a good day, only rude behavior which is the problem with business today. There are other options and I've used UHaul 3 times in the past 3 weeks to rent trucks but will definitely explore other options next time based on this one individual that doesn't understand common courtesy or customer service.MICHAEL H.
Reserved and confirmed (THREE TIMES) a hand cart/dolly for my cross-country move. However, the day I picked up the items I reserved, no hand cart was available, which essentially tripled the time it took to load the truck. Poor service, misleading, and had a long-term domino effect on my move. I'll never use U-Haul again.Joseph N.
Two men were working that morning. One was extremely pleasant and the other, well not so much. Luckily the man behind the counter was so helpful that it excused the behavior of the second man.MELISSAYVONNE N.
I felt very safe any time I was at this location. All staff were very polite and helpful.Jacqueline L. | Overall Experience
Customer serviced greatGREGORY A.
100 % recomendado.Julio G. | Overall Experience
The service was very professional. The personnel were nice.WALTER M.
Green slime in door card, ratchet strap was hooked up incorrectly to the trailer and took an hour to untangle.Theodor B.
El cliente no dejó un comentario.Joshua R.
El cliente no dejó un comentario.ANGELA P.
Staff was phenomenal! Equipment clean and well maintained!Russell R.
El cliente no dejó un comentario.ROGER V.
El cliente no dejó un comentario.DEBRA A.
The UHaul agent who attended to us was extremely helpful !!!PETER T.
El cliente no dejó un comentario.ELIZABETH C.
El cliente no dejó un comentario.Christi J. | First Impressions
El cliente no dejó un comentario.Emily M.
El cliente no dejó un comentario.ANDY C.
El cliente no dejó un comentario.Kumaran K.
El cliente no dejó un comentario.PATRICK B.
El cliente no dejó un comentario.THOMAS J.
El cliente no dejó un comentario.Lester H.
El cliente no dejó un comentario.PATRICIA D.
None very professionalGIL N.
El cliente no dejó un comentario.Matthew R.
All excellent.JULIO B.
BuenoMichael C. | Overall Experience
Great, great customer service!Myrthia A.
El cliente no dejó un comentario.Manuel M.
El cliente no dejó un comentario.KALI M.
El cliente no dejó un comentario.DAN G.
El cliente no dejó un comentario.IVELISSE S.
El cliente no dejó un comentario.TIMOTHY O.
El cliente no dejó un comentario.SHERRI C.
El cliente no dejó un comentario.mary H.
The process of taking a photo of the driver's license is irritating. There has to be an easier way. What if I didn't own a cell phone, or have one with me? The salesperson said people complained about giving their license to them to copy, but I think people want OPTIONS. My phone is often slow or the camera doesn't work. The guy working REALLY did not want to make a copy for me, but eventually had no other choice. We were both irritated.EDWARD A.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Eric L.
El cliente no dejó un comentario.Scott K.
El cliente no dejó un comentario.GERARD D.
El cliente no dejó un comentario.AMY D.
Quick and easy drop off!Jaiden B.
El cliente no dejó un comentario.DANIEL F.
El cliente no dejó un comentario.STEWART R.
I only wish they had parked the truck somewhere a little easier to get out of since someone pulled up right in front to attach a hitch and blocked me in for 15 minutes.NATALIA L.
Slow at counter, had to wait awhile; other than that it was good experience.THOMAS R.
El cliente no dejó un comentario.Majda M. | First Impressions
El cliente no dejó un comentario.adriana r. | First Impressions
Very freindly people are working in Tampa. Loved my experiencePierre M. | First Impressions
I would like to say thank you to Travis he was excellent superb thank you so much for your hospitality God bless youTRUSHIELDA H. | First Impressions
El cliente no dejó un comentario.Buck E. | Overall Experience
El cliente no dejó un comentario.DOVE W. | First Impressions
Mala atención,poco profesionalrandel R. | Overall Experience
El cliente no dejó un comentario.Carole L. | First Impressions
Customer service awnsomegregory a. | First Impressions
El cliente no dejó un comentario.IGNITE MEDIA SOLUTIONS LLC. L. | Overall Experience
Very clean and safe! Excellent customer service!IRASEMA I. | Overall Experience
The general manager Travis was amazing! This was my first ever truck rental and storage rental and he made the process so incredibly easy. Could not have had a better experience.Isabella O. | First Impressions
professionalLynette O. | Overall Experience
My movers could not fit all of my items in the storage space I chose. I walked around front, pulled the door and they had closed. As I walked to the car an employee came and let me in. Brian A., the manager I believe, hung around and set me up with another unit for my remaining items. He didn't have to do that and I am grateful for his kind actions. This isn't the first time I've used their services and this location never disappoints. All the employees I've encountered have been friendly and helpful. They carry my boxes to the car and all that. Two thumbs up Westchase Uhaul.Lashonda K. | First Impressions
El cliente no dejó un comentario.Amy R. | Overall Experience
Excellent staff and service - best experience I have ever had.Jeffery D. | First Impressions
Wonderful service!darrielle h. | Overall Experience
El cliente no dejó un comentario.Lynette O. | First Impressions
El cliente no dejó un comentario.Marshall M. | Online Move In
I always have use u-haul for any storage needs. They are pretty good, however this facility and his manager Travis are specially helpful. I appreciate their kindness and dedication to a good service.Maria Patricia D. | Overall Experience
All staff members at the facility had good attitudes and were helpful when communicating with them. Jean D. was especially helpful when checking in after a long move as well as helping us transfer to a larger storage unit.Julie V. | Overall Experience
Extraordinario servicio al clienteQUencia F. | Overall Experience
El cliente no dejó un comentario.Christopher W. | Overall Experience
El cliente no dejó un comentario.ERIC W. | Overall Experience
I had paid for a full month, but only needed the unit for two weeks. They were unable to Refund the balance for the month that I didn't use. That cost me over $125. I think this was very unfair. Great for them, lousy for me.Ron G. | Overall Experience
El cliente no dejó un comentario.Jorge D. | Overall Experience
Travis was great. Very friendly and super helpful when I needed to change my reservation.Christopher W. | First Impressions
the staff is five starDEREK G. | Overall Experience
El cliente no dejó un comentario.Donald I. | Overall Experience
Travis is AWESOME I've been to this uhaul several times over the years. He goes above the call of duty to please me and other customers. I use this. Uhaul only because of the great service and respect Travis gives to me and others he is a great asset to your companyDiane P. | First Impressions
100% recomendado.Julio G. | First Impressions
El cliente no dejó un comentario.Kenneth T. | Online Move In
Very nice location, easy to access and very secure. The people there were great as well. I did have a very stubborn door that was sometimes hard to open but that is really the only thing I could complain about! I would use this location again if I ever needed storage or a truck.steve B. | Overall Experience
Shout Out To Travis Russell and his Team @ Uhaul Westchase Location. Always Accomodating and Willing to Serve. Great Customer Care Rosemary P. | Overall Experience
El cliente no dejó un comentario.Beverly C. | Overall Experience
El cliente no dejó un comentario.Donald I. | First Impressions
El cliente no dejó un comentario.Paul F. | Overall Experience
El cliente no dejó un comentario.VeneGroup G. | First Impressions
El cliente no dejó un comentario.Jennifer B. | Overall Experience
El cliente no dejó un comentario.Melodie S. | Overall Experience
Uhaul rates are to expensive.. This location their alarm goes off periodically just to remind you that you have a heart and scares the crap out of you every single time. If you have weak heart, think twice about this location because it will put your medication to the test.rhonda m. | Overall Experience
El cliente no dejó un comentario.Kurt K. | Overall Experience
El cliente no dejó un comentario.Silvia N. | Overall Experience
Manning in the office was a bit sparse. I don't know if that was due to COVID or not. The first time I walked in, there was nobody there and I had to call out for someone a couple Of times.JOE C. | First Impressions
We always felt welcomed by the friendly staff. Travis always went above and beyond. Keep up the great work.Daniel W. | Overall Experience
Travis Rusnell at the 11401 W Hillsborough Ave storage went above and beyond to make our experience incredibly smooth and wonderful! He was awesome and is the reason we will highly recommend UHAUL storage to all our friends and family! Truly an excellent experience and thank you so much to Travis for making it a pleasure and super easy! Sherry L. | Overall Experience
El cliente no dejó un comentario.Cyndia O. | Overall Experience
Excellent servicecjr s. | Overall Experience
El cliente no dejó un comentario.joyce l. | First Impressions
Price is not very competitive, overall experience was awesome with staff here at this location. Always happy & helpful.Melissa S. | Overall Experience
El cliente no dejó un comentario.Natalia B. | First Impressions
El cliente no dejó un comentario.Julia C. | Overall Experience
I was given an extra three days by Uhaul with my trailer because I was having transmission issues on my trip from Az to Fl.. I return my trailer and still got charged 65 more dollars for it.rhonda m. | First Impressions
At the last minute you changed my pick up location for my truck. The one I hooked it at, over a month ago, is where the storage unit was I needed to empty. You had a month to get it right. Bad!!!Richard M. | Overall Experience
The only negative comment that I could make is the parking of rental box trucks too close to the unloading and loading area. Other than that my rental experience was awesome.john h. | Overall Experience
Was told I could access Storage 24/7 because it was outside. So drove up there with a car load at midnight to find that I couldn't get in. Really screwed me up here.RICHARD D. | First Impressions
The staff at this location is top notch. We only need the facility for 3 months for Peak Season here at UPS but we will definitely, rent here again next year! Thanks yall were greatElizabeth G. | Overall Experience
Very professional John went out of his way to meet my every need in storage unit and vehicle rentalDavid B. | First Impressions
Thank you for all the great years!JILL B. | Overall Experience
AwesomeKevin G. | Overall Experience
NDAlexander C. | Overall Experience
Everyone with whom I dealt was helpful and courteous. Brian was especially helpful and friendly. The Management and staff at this facility are exceptional.alyssa c. | Overall Experience
Friendly staff. Easy access to come and go. Carts to help load. Great!!!Jeffrey L. | Overall Experience
Efficient and friendly staff. Clean and convenient storage units.MArie D. | First Impressions
We have used this facility on multiple occasions for various reasons and they have always come thru for us.Kurt K. | Overall Experience
Greatveronica e. | Overall Experience
friendly fast serviceJeffrey L. | First Impressions
Excellent customer serviceMARIE K. | First Impressions
Mr. Rusnel was very professional, courteous, and knowledgeable and pleasant to work with. His customer service is on and above when explaining how the storage world works. Great job and thank you! Linda A. | First Impressions
A great experience as soon as we walked in the door. Very friendly and attentive. We would recommend to everyone.Jeffrey G. | First Impressions
Travis was patient and accommodating for my requests to view multiple units over several days...he truly cares about your total satisfaction.JOHN P. | First Impressions
The treatment and help was great.Jon M. | First Impressions
All staff there is very friendly and very helpful. Well kept, neat & clean.Melissa S. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!