I waited for nearly 15 minutes for someone to come check my truck back in upon return. No, they were not busy. There was one employee inside and when I asked him he said someone would be with me soon so I went back to the truck to wait even longer. When Joumar Buitrago did come to check in my truck there was no apologies for the wait, no questions, just "The receipt will be emailed to the address on file". No thank you, no have a good day, only rude behavior which is the problem with business today. There are other options and I've used UHaul 3 times in the past 3 weeks to rent trucks but will definitely explore other options next time based on this one individual that doesn't understand common courtesy or customer service.MICHAEL H.
Customer Reviews for U-Haul Moving & Storage at Westchase
Tampa, FL 33635
(New ABC Liquor)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Reserved and confirmed (THREE TIMES) a hand cart/dolly for my cross-country move. However, the day I picked up the items I reserved, no hand cart was available, which essentially tripled the time it took to load the truck. Poor service, misleading, and had a long-term domino effect on my move. I'll never use U-Haul again.Joseph N.
Two men were working that morning. One was extremely pleasant and the other, well not so much. Luckily the man behind the counter was so helpful that it excused the behavior of the second man.MELISSAYVONNE N.
I felt very safe any time I was at this location. All staff were very polite and helpful.Jacqueline L. | Overall Experience
Customer serviced greatGREGORY A.
100 % recomendado.Julio G. | Overall Experience
The service was very professional. The personnel were nice.WALTER M.
Green slime in door card, ratchet strap was hooked up incorrectly to the trailer and took an hour to untangle.Theodor B.
El cliente no dejó un comentario.Joshua R.
El cliente no dejó un comentario.ANGELA P.
Staff was phenomenal! Equipment clean and well maintained!Russell R.
El cliente no dejó un comentario.ROGER V.
El cliente no dejó un comentario.DEBRA A.
The UHaul agent who attended to us was extremely helpful !!!PETER T.
El cliente no dejó un comentario.ELIZABETH C.
El cliente no dejó un comentario.Christi J. | First Impressions
El cliente no dejó un comentario.Emily M.
El cliente no dejó un comentario.ANDY C.
El cliente no dejó un comentario.Kumaran K.
El cliente no dejó un comentario.PATRICK B.
El cliente no dejó un comentario.THOMAS J.
El cliente no dejó un comentario.Lester H.
El cliente no dejó un comentario.PATRICIA D.
None very professionalGIL N.
El cliente no dejó un comentario.Matthew R.
All excellent.JULIO B.
BuenoMichael C. | Overall Experience
Great, great customer service!Myrthia A.
El cliente no dejó un comentario.Manuel M.
El cliente no dejó un comentario.KALI M.
El cliente no dejó un comentario.DAN G.
El cliente no dejó un comentario.IVELISSE S.
El cliente no dejó un comentario.TIMOTHY O.
El cliente no dejó un comentario.SHERRI C.
El cliente no dejó un comentario.mary H.
The process of taking a photo of the driver's license is irritating. There has to be an easier way. What if I didn't own a cell phone, or have one with me? The salesperson said people complained about giving their license to them to copy, but I think people want OPTIONS. My phone is often slow or the camera doesn't work. The guy working REALLY did not want to make a copy for me, but eventually had no other choice. We were both irritated.EDWARD A.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Eric L.
El cliente no dejó un comentario.Scott K.
El cliente no dejó un comentario.GERARD D.
El cliente no dejó un comentario.AMY D.
Quick and easy drop off!Jaiden B.
El cliente no dejó un comentario.DANIEL F.
El cliente no dejó un comentario.STEWART R.
I only wish they had parked the truck somewhere a little easier to get out of since someone pulled up right in front to attach a hitch and blocked me in for 15 minutes.NATALIA L.
Slow at counter, had to wait awhile; other than that it was good experience.THOMAS R.
El cliente no dejó un comentario.CHRISTINA R.
El cliente no dejó un comentario.Thanh T.
El cliente no dejó un comentario.Michael E.
El cliente no dejó un comentario.Sergey B.
Have the equipment requested. My 17 foot truck was not there when I arrived. However, Jean was able to upgrade me to a 20 foot truck for no additional fees.ERICK C.
Great service, I called 30 minutes before I needed the Uhaul and the gentleman had it ready to go when I arrived. All the paperwork was done through a text message and going to the link that was texted. Super easy. Drop off was a breeze. The staff is friendly and efficient! Thanks for making everything so easy! It's appreciatedTIFFANY B.
El cliente no dejó un comentario.Olga D.
The staff was so helpful and friendly!!STEPHANIE B.
I was charged three times for rental over charged by almost $500. My rental should've been $128 (which was charged) but I also got charged $199 and then another one for $360. Put my account in the negative and forced a reject of one of my other bills. Still have received refund for incorrect chargesMichael Y.
El cliente no dejó un comentario.LOUIS K.
El cliente no dejó un comentario.stanley S.
Quick easy pickup and drop off. Very helpful and friendly staff, will use againJared B.
El cliente no dejó un comentario.Majda M. | First Impressions
Not charge an after hour fee. Other then that, I like this location.CORINNA L.
Your staff is wonderful! I have no complaints or suggestions.KAREN B.
More info regarding your new charges $19.99 for rental and $ 19.99 to rent the truck amanzing for changes I didn't realize how the charges when up like that but thank you for rentalMyrna C.
El cliente no dejó un comentario.CONRAD R.
El cliente no dejó un comentario.adriana r. | First Impressions
Wherever you go they are to serve.REINALDO A.
El cliente no dejó un comentario.Sarah W.
Employee was rude when picking up trailer I pick up trailers every Saturday at 4406 w Hillsborough Ave tampa Fl 33614. They are always going above and beyond to help. They didn't have the trailer I needed so I went to the 11401 location and got yelled at like a child in store for moving a box I don't remember the guys name but there were only 2 guys there the one Brian I think that was his name who helped me and the other guy that was disrespectful. He also told me I couldn't take trailer because of weight limits when I explained to him I am not towing anything heavy less then 400lbs the trailer weighed less then 1,500 lbs and my hitch is rated for 2,900lbs and it took me 3 times to convince him that less then 1,900lbs is less then 2,900lbs he said other his location follows the rules unlike the other location I've been getting a trailer from. The rep on the phone and the other location checked everything before giving me trailer and I don't think it's appropriate for one location manager to talk bad about other locations. The Spanish guy is the one that helped me it was the other guy that seemed like the manager that was rudePhillip D.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.JEFFREY D.
Staff was extremely rude. I usually use this uhaul service to move, but my experience was awful. I got in an argument with the staff. I will never use uhaul again and will just use another moving service from now on. Terrible location and service. Worst experience I have ever had with uhaul. Employees showed no respect for customers. Very passive aggressive and rude. Aggressive tone of voice. Rude to my elderly mother who was just asking simple questions. I'll make sure I tell my friends and family to not use uhaul anymore. I have a relative that works with the Tampa Times and might even decide to do an interview with them to inform Tampa movers to not use this service. So many people are moving at this time of year and moving is stressful as it is... the last thing we need is stressful experience arranging something as simple as a truck rental.dasha H.
El cliente no dejó un comentario.Lloyd L.
El cliente no dejó un comentario.LEANN K.
Very freindly people are working in Tampa. Loved my experiencePierre M. | First Impressions
El cliente no dejó un comentario.Chad H.
El cliente no dejó un comentario.Jordan M.
Location was great. Pick-up and drop off process was easy and well planned. I would recommend this location. The truck was very clean. However the truck was clearly at the end of its life and should be retired. The steering was very inaccurate and everything about the truck felt worn off.Maxime K.
El cliente no dejó un comentario.Alan D.
El cliente no dejó un comentario.adriana H.
Travis Rusnell, the GM charged me an extra $160.00 because of a scratch he found when checking and blamed it on me. The vehicle was not checked prior to me receiving it and the fellow named Kevin did not ask me to check nor he checked before he backed it out of the space and gave me the keys. I had a friend with me and he told Travis we were not aware of the scratch. I wonder how many time he has used the same scratch with other renters. I will not recommend Travis or his location to anyone.JOSE R.
El cliente no dejó un comentario.BRIAN A.
El cliente no dejó un comentario.MARIO M.
Associates are great at this location. Need more space for equipment returns.Dawn B.
I would like to say thank you to Travis he was excellent superb thank you so much for your hospitality God bless youTRUSHIELDA H. | First Impressions
El cliente no dejó un comentario.Buck E. | Overall Experience
El cliente no dejó un comentario.DOVE W. | First Impressions
El cliente no dejó un comentario.Emmaline L.
Mala atención,poco profesionalrandel R. | Overall Experience
El cliente no dejó un comentario.DANIEL S.
The manager and staff were very courteous and helpful!JAMES A.
El cliente no dejó un comentario.william R.
I rented a auto transport trailer from this location for a 24 hour period. I made sure to ask 2 of the uhaul guys what I should do upon an after hours return. They both told me all I would need to do is to leave the auto transport trailer in the return / pickup lane (nothing else). So upon my return I left the trailer in the lane as expected. Next thing I know I am getting charged $21.50 for a late return fee! --- I called in an talked to one of the guys and he said I was in the wrong and basically that he was going to charge me the fee irregardless of if I was right or wrong. I made sure to ASK several times on what to do upon returning the trailer and no one had the decency to explain the return process to a customer who has never rented a trailer from this location before. My card was still charged $21.50 on my bank statement and I will make sure to write an honest review about this location to voice my frustration about the experience I had here. These guys will take advantage of you then call you a liar then steal from you.NICHOLAS D.
Travis was amazing!!! He helped me get my mattress up to the second floor with no questions!!! He was awesome. Everything was clean especially the bathrooms. Greta experience. I am here because my sis in law raved about them. Very happyLINDSEY G.
Good customer service.Hilda R.
El cliente no dejó un comentario.JAMES DAVID B.
Employee that helped me when I picked up was great (didn't catch his name). The return process after hours was a little confusing. The website could be simpler and having to take a bunch of pictures was a pain in the ass. I figured it out but there was a group that didn't speak English returning a truck at the same time and they could not figure it out and gave up and just left.Michael W.
The employee saw me walk into the office and instead he did not acknowledged me. Instead he assisted another customer. I believe that this was very unprofessional. Furthermore I spoke to the manager Jean and told him what happened and he said he will talk to him about this matter. I don't know if he did or not.MICHELE J.
El cliente no dejó un comentario.Sasha C.
Tina at the desk was awesome and Brian was excellent at return! Awesome experienceJAMES S.
El cliente no dejó un comentario.ARELYS T.
El cliente no dejó un comentario.MARK L.
Great service!!DANA M.
El cliente no dejó un comentario.AMY M.
Everything went smooth from start to finishjames S.
My reasoning for not recommending U-Haul to a friend is what I experienced last weekend. Prior to the rental I was unable to load my driver's license to your site. There were issues with the U-Haul app and I subsequently uninstalled it off of my mobile phone. When I went into the office on Saturday I was unable to get the rental due to a driver's license issue. When I came back on Sunday the complete system for U-Haul was down prohibiting us from renting the trailer on Sunday. I ultimately did receive the rental on Monday which caused severe issues with my schedule as we had planned to leave earlier than we did. Overall not satisfied with U-Haul's inability to overcome system issues and put the customer first. I paid full price for a trailer but your company was unable to deliver timely - not satisfied at all.Cynthia C.
The staff met me outside, checked the truck, and sent me on my way quickly. This is especially appreciated after the stress and physical exertion of loading and unloading said truck. And in the pouring rain, no less.KATHY H.
The employee that assisted me at pickup at drop off was great.William G.
El cliente no dejó un comentario.CAMERON W.
The staff was helpful and awesome!FRANKLIN M.
El cliente no dejó un comentario.Frank R.
Pick up great. Very nice and helpful. Uhaul provided Lock broken and did not realize until locking up truck at 10pm. Should have been checked before facility allowed to leave with uhaul location. I had to run out and purchase lock at 10:30pm. My time is precious too especially when packing into uhaul all day and extremely tired. Running to buy lock was not in my plans. Drop off was nothing special, I expected at least apology, but nothing. Rep didn't seem to care that I was inconvenienced. For that, I have bad taste for uhaul.MARY D.
El cliente no dejó un comentario.Carole L. | First Impressions
Customer service awnsomegregory a. | First Impressions
El cliente no dejó un comentario.IGNITE MEDIA SOLUTIONS LLC. L. | Overall Experience
Very clean and safe! Excellent customer service!IRASEMA I. | Overall Experience
The general manager Travis was amazing! This was my first ever truck rental and storage rental and he made the process so incredibly easy. Could not have had a better experience.Isabella O. | First Impressions
professionalLynette O. | Overall Experience
My movers could not fit all of my items in the storage space I chose. I walked around front, pulled the door and they had closed. As I walked to the car an employee came and let me in. Brian A., the manager I believe, hung around and set me up with another unit for my remaining items. He didn't have to do that and I am grateful for his kind actions. This isn't the first time I've used their services and this location never disappoints. All the employees I've encountered have been friendly and helpful. They carry my boxes to the car and all that. Two thumbs up Westchase Uhaul.Lashonda K. | First Impressions
El cliente no dejó un comentario.Amy R. | Overall Experience
Excellent staff and service - best experience I have ever had.Jeffery D. | First Impressions
Wonderful service!darrielle h. | Overall Experience
El cliente no dejó un comentario.Lynette O. | First Impressions
El cliente no dejó un comentario.Marshall M. | Online Move In
I always have use u-haul for any storage needs. They are pretty good, however this facility and his manager Travis are specially helpful. I appreciate their kindness and dedication to a good service.Maria Patricia D. | Overall Experience
All staff members at the facility had good attitudes and were helpful when communicating with them. Jean D. was especially helpful when checking in after a long move as well as helping us transfer to a larger storage unit.Julie V. | Overall Experience
Extraordinario servicio al clienteQUencia F. | Overall Experience
El cliente no dejó un comentario.Christopher W. | Overall Experience
El cliente no dejó un comentario.ERIC W. | Overall Experience
I had paid for a full month, but only needed the unit for two weeks. They were unable to Refund the balance for the month that I didn't use. That cost me over $125. I think this was very unfair. Great for them, lousy for me.Ron G. | Overall Experience
El cliente no dejó un comentario.Jorge D. | Overall Experience
Travis was great. Very friendly and super helpful when I needed to change my reservation.Christopher W. | First Impressions
the staff is five starDEREK G. | Overall Experience
El cliente no dejó un comentario.Donald I. | Overall Experience
Travis is AWESOME I've been to this uhaul several times over the years. He goes above the call of duty to please me and other customers. I use this. Uhaul only because of the great service and respect Travis gives to me and others he is a great asset to your companyDiane P. | First Impressions
100% recomendado.Julio G. | First Impressions
El cliente no dejó un comentario.Kenneth T. | Online Move In
Very nice location, easy to access and very secure. The people there were great as well. I did have a very stubborn door that was sometimes hard to open but that is really the only thing I could complain about! I would use this location again if I ever needed storage or a truck.steve B. | Overall Experience
Shout Out To Travis Russell and his Team @ Uhaul Westchase Location. Always Accomodating and Willing to Serve. Great Customer Care Rosemary P. | Overall Experience
El cliente no dejó un comentario.Beverly C. | Overall Experience
El cliente no dejó un comentario.Donald I. | First Impressions
El cliente no dejó un comentario.Paul F. | Overall Experience
El cliente no dejó un comentario.VeneGroup G. | First Impressions
El cliente no dejó un comentario.Jennifer B. | Overall Experience
El cliente no dejó un comentario.Melodie S. | Overall Experience
Uhaul rates are to expensive.. This location their alarm goes off periodically just to remind you that you have a heart and scares the crap out of you every single time. If you have weak heart, think twice about this location because it will put your medication to the test.rhonda m. | Overall Experience
El cliente no dejó un comentario.Kurt K. | Overall Experience
El cliente no dejó un comentario.Silvia N. | Overall Experience
Manning in the office was a bit sparse. I don't know if that was due to COVID or not. The first time I walked in, there was nobody there and I had to call out for someone a couple Of times.JOE C. | First Impressions
We always felt welcomed by the friendly staff. Travis always went above and beyond. Keep up the great work.Daniel W. | Overall Experience
Travis Rusnell at the 11401 W Hillsborough Ave storage went above and beyond to make our experience incredibly smooth and wonderful! He was awesome and is the reason we will highly recommend UHAUL storage to all our friends and family! Truly an excellent experience and thank you so much to Travis for making it a pleasure and super easy! Sherry L. | Overall Experience
El cliente no dejó un comentario.Cyndia O. | Overall Experience
Excellent servicecjr s. | Overall Experience
El cliente no dejó un comentario.joyce l. | First Impressions
Price is not very competitive, overall experience was awesome with staff here at this location. Always happy & helpful.Melissa S. | Overall Experience
El cliente no dejó un comentario.Natalia B. | First Impressions
El cliente no dejó un comentario.Julia C. | Overall Experience
I was given an extra three days by Uhaul with my trailer because I was having transmission issues on my trip from Az to Fl.. I return my trailer and still got charged 65 more dollars for it.rhonda m. | First Impressions
At the last minute you changed my pick up location for my truck. The one I hooked it at, over a month ago, is where the storage unit was I needed to empty. You had a month to get it right. Bad!!!Richard M. | Overall Experience
The only negative comment that I could make is the parking of rental box trucks too close to the unloading and loading area. Other than that my rental experience was awesome.john h. | Overall Experience
Was told I could access Storage 24/7 because it was outside. So drove up there with a car load at midnight to find that I couldn't get in. Really screwed me up here.RICHARD D. | First Impressions
The staff at this location is top notch. We only need the facility for 3 months for Peak Season here at UPS but we will definitely, rent here again next year! Thanks yall were greatElizabeth G. | Overall Experience
Very professional John went out of his way to meet my every need in storage unit and vehicle rentalDavid B. | First Impressions
Thank you for all the great years!JILL B. | Overall Experience
AwesomeKevin G. | Overall Experience
NDAlexander C. | Overall Experience
Everyone with whom I dealt was helpful and courteous. Brian was especially helpful and friendly. The Management and staff at this facility are exceptional.alyssa c. | Overall Experience
Friendly staff. Easy access to come and go. Carts to help load. Great!!!Jeffrey L. | Overall Experience
Efficient and friendly staff. Clean and convenient storage units.MArie D. | First Impressions
We have used this facility on multiple occasions for various reasons and they have always come thru for us.Kurt K. | Overall Experience
Greatveronica e. | Overall Experience
friendly fast serviceJeffrey L. | First Impressions
Excellent serviceyosmel l. | Overall Experience
Excellent customer serviceMARIE K. | First Impressions
Friendly staff and clean facilityJeffrey K. | Overall Experience
Personal amablePfizer I. | Overall Experience
Mr. Rusnel was very professional, courteous, and knowledgeable and pleasant to work with. His customer service is on and above when explaining how the storage world works. Great job and thank you! Linda A. | First Impressions
Travis and ALL of his staff are amazing. Really, these guys are BEYOND professional at all times.John H. | Overall Experience
Filed a complaint with corporate as I ended my lease 5 days after I made my last payment and you want to keep all of my money and not refund me the pro-rated amount.Tammy C. | Overall Experience
A great experience as soon as we walked in the door. Very friendly and attentive. We would recommend to everyone.Jeffrey G. | First Impressions
had a pleasant experienceRoger J. | Overall Experience
staff was the best.Michael B. | Overall Experience
Travis was patient and accommodating for my requests to view multiple units over several days...he truly cares about your total satisfaction.JOHN P. | First Impressions
The treatment and help was great.Jon M. | First Impressions
Your rental agent was awesome. It was a busy morning being end of month. He took the time to make it a great experience.Michael B. | First Impressions
My income expires on March 3 and my money was withdrawn ahead of time...alex f. | Overall Experience
I had two 6 foot leather couches that I had to throw away because they had mold. I asked how could this happen the workers said it can happen if the air is on to cold or to hot. I deserve to be paid.MIRIAM A. | Overall Experience
BEST UHAUL FACILITY IVE EVER SEEN.Carol H. | Overall Experience
The facility was secure and we had no issues accessing our RV whenever needed.Denise S. | Overall Experience
The team was very helpful during a very stressful time. Adam and Danielle were great! Adam in particular went above and beyond to address the needs of my family, making recommendations, etc.miashillene a. | Overall Experience
Very informative very cooperative very accommodating Customer service was over and above. MANAGER WENT OUT OF HIS WAY to help at a crossroad in my life. Everyone should be so kind. Thank you so much!Micheal D. | Overall Experience
Staff was always courteous & facility well kept. Very helpful when changing unit size as well.Jenie P. | Overall Experience
Location is excellent, I never had an issue with the storage unit or facility. Anytime I needed assistance, the staff was very helpful. I would recommend to others.JANEEN M. | Overall Experience
All staff there is very friendly and very helpful. Well kept, neat & clean.Melissa S. | Reservación
Everyone is always helpful. The place is spotless easy to get in and out. I felt like my items were kept in very good shape. I rented two years from your facility. I will use your facility again.cynthia k. | Overall Experience
Just paid my storage account last week and then totally moved out yesterday. There was no refund due for unused daysASHLEY G. | Overall Experience
Travis has been fantastic through our whole process. Very accommodating and always available. Made our experience pleasant.JASON M. | Overall Experience
Staff was very engaging and helpful with all my questions. My first experience in getting a storage unit and felt it went very smoothMANUEL C. | Overall Experience
Short stay, limited use and dealings with staff very satisfied with what I did experiencePATRICIA M. | Overall Experience
The staff was wonderful...helpful and very good to me...in my stay ... I love the girl who wears an ear ring on her lip...she was absolutely outstanding and helpful...the best customer serviceTABALY G. | Overall Experience
Travis Rusnell, General Mgr was very easy to understand, thorough and a pleasure to work with. Thanks! TEDTHEODORE S. | Reservación
Thank you to Travis for helping me get my truck and storage unit straightened out! Much appreciated!JASON M. | Reservación
very friendly...answered all my questionsPATRICIA M. | Reservación
Servicios adicionales en esta ubicación
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