Nothing it was very friendly and helpful and a system issue they were able to resolveKaren G.
Customer Reviews for U-Haul Moving & Storage at Westchase
Tampa, FL 33635
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Dario B.
To return the truck is a hassle. You should have a bar code on the key or key chain to scan with all customer info and it would say what day and time it was returned. Having to take pictures and confirm email messages its too much.christi J.
El cliente no dejó un comentario.David P.
convenient dropoff locationKenneth N.
Quick and easy process. Very good to work with. Next time when needed will be coming back!Samuel B.
Online check could be a little more informative. When asking for comtacts and or passport etc. Unaware this was required till i got there.eric S.
El cliente no dejó un comentario.Brent A.
El cliente no dejó un comentario.Joseph A.
The storage unit was clean and it was located on ground floor which was convenient for movers to load the furniture. Only issue I can recollect was I had to wait couple of hours to receive the storage unit as the other tenants were still moving out, in essence I was reserved the unit but it wasn't available yet to move, just a mistake by representative who reserved the unit.Sachin M. | Overall Experience
El cliente no dejó un comentario.Cheryl C.
The AC was not working properly.Hector M.
El cliente no dejó un comentario.MAGDALENA S. | Overall Experience
Outstanding service!Angelika D. | First Impressions
El cliente no dejó un comentario.walter A.
Absolutely amazing experience as always! Great staff and amazing manager!Shenna B.
I have moved quite a bit. This is probably the best uhaul I have ever dealt with. And I'm no spring chicken!Eileen T. | Overall Experience
Ordered a furniture cart.. was not in the truckâ€¦ made for a difficult day of moving.. uhaul should delivered a cart for their mistakeMARC C.
Never received my receipt I asked to have it printed and emailed I didn't receive my email for my recipients who do I contact for that?Lawrence H.
UHAUL, NOT this particular business: Terrible advertising to direct a person to a UHaul store and rental facility. I was sent to a dirt lot and a convenience store.NANCY S.
El cliente no dejó un comentario.Paul B.
El cliente no dejó un comentario.Patrick D.
El cliente no dejó un comentario.Ken P.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.alejandro R.
El cliente no dejó un comentario.timothy B.
El cliente no dejó un comentario.Dennis G.
El cliente no dejó un comentario.Christopher P.
Quick check in and quick check out and very smooth ride and easy to use for someone who has never driven a pick up truck beforeKaren G.
El cliente no dejó un comentario.ARAMIS P.
Please work on your app that you guys advertise as being â€œavailable 24/7â€ but it never worksMarcia P.
El cliente no dejó un comentario.Kenia P.
El cliente no dejó un comentario.mario M.
El cliente no dejó un comentario.Kristina B.
El cliente no dejó un comentario.Galloway V.
Fast in fast out for both pickup and drop off. Courteous staff.Stephen P.
Easy process to get and drop offâ€¦.Enedina P.
El cliente no dejó un comentario.Juan C.
El cliente no dejó un comentario.Gregory S.
El cliente no dejó un comentario.MARK B.
Eli was super helpful in helping me change my pick up location to this location. He was very pleasant to talk to.Doug B.
As always great service and equipment.Walter F.
Everyone was very polite and helpful.Patrick F.
El cliente no dejó un comentario.Luis M.
El cliente no dejó un comentario.Rose A.
I like these place. I Will go back.Orestes B.
job well doneThomas S.
They failed to tell me there would be a $20 late return fee. I called to protest, but nobody answers. I normally get great service here, but am disappointed with them now. They could have told me at checkout , and I would have returned it by 5.Dale R.
When it rained the trailer did leak a little on my stuff and there is a longer wait time when going in some locations but other than that it's a great set up and works well.DENNIS H.
Very friendlyLuis Alberto D.
I am a repeat customer at this location because they continue to do a good job delivering what the UHaul brand advertises.Kathy H.
Creo y tengo la sospecha de que me cobraron de mÃ¡sTONY D.
very goodTodd B.
We returned a truck to this location about a month ago. There was a woman there who was not very nice at all but we worked with management and our interaction was short lived. When we needed another rental we decided to go back to the same location. They were extremely nice and helpful and we didn't see the last employee. Hopefully they got her out of that customer service role as she was NOT portraying a friendly representative AT ALL. We will be back. A simple smiling face can change the whole mood of an interaction.Tasha H.
El cliente no dejó un comentario.Iban G.
Very helpful staff, Brian could answer all my questions and was a great help getting me started on my wayrowland K.
There was one person working on an electrical issue checking in equipment while 2 people sat in the a/c saying it not there job to help check in equipment.James G.
El cliente no dejó un comentario.CORDARIUS M.
El cliente no dejó un comentario.Karen S.
El cliente no dejó un comentario.Melody S.
El cliente no dejó un comentario.GRICEL O.
I would like to suggest that the steering wheel, door handle/knobs inside were wiped clean before rental. Everything else was clean but I used a cleaning wipe to sanitize both. Helps prevent the spread of germs. All else was good. thank you.Tracey A.
It's hard to be impressive when we're talking rental trucks but this location was impressive. The ease to pick up and drop off is great. Especially the drop off. I pull off to the designated spot and an energetic and hard working young man met me there at the car to tally up my total and send me on my way. He's a great representative of the company!Sawyer W.
El cliente no dejó un comentario.William F S.
Attendant did a great job of helping me hook up the trailer.John P.
El cliente no dejó un comentario.Sara B.
El cliente no dejó un comentario.JAMES E.
El cliente no dejó un comentario.JOSE P.
Uploading photos system needs improvement.FRANCES R.
El cliente no dejó un comentario.Rene G.
El cliente no dejó un comentario.Joseph D.
Great customer service. Only thing was mobile app did not wanted to check me in other than that.Wanda F.
El cliente no dejó un comentario.Luis M.
El cliente no dejó un comentario.joseph R.
Keep doing the job. Customer service is outstanding.Harold R.
When it's late in the day, and someone says they will be back in less than an hour, it is rude to not advise if you will be closed within the hour. My telephone had 3% energy left and I have to fight with a mobile app and take pictures with my screen practically black. Uhaul is a necessary evil sometimes, but the company and it's employees never fail to disappoint.Edward A.
The staff is very friendly and helpful they are always ready to help a customerAlbert R.
Well it seemed to me that there wasn't enough staff to help customers, I waited a half hour in line and finally got served. But other than that everything was great.KENNETH M.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Yarelis P.
El cliente no dejó un comentario.MAGDALENA S. | First Impressions
The best customer service i have ever hadAlbert R.
I was overcharged 11$ for gas even though I informed the check out staff member that I did fill up my tank 3.5 gallons which correlated with the amount of miles I drove. I am frustrated as I should not have been charged the amount,and i took pictures of the tank gauge before I left the uhaul location. Even after showing this to the staff member, they overcharged. Please make this correctionsridhara S.
I never got a copy of my receipt which was supposed to be emailed to me when I turned truck in...Cheryl B.
El cliente no dejó un comentario.TERESA T.
Check your trailers it rained so hard and the trailer flooded some of our stuff is ruined had we waiting over night to check we would have lost everythingELIZIBETH A.
Perfect customer servicewalter R.
El cliente no dejó un comentario.Wilfredo G.
El cliente no dejó un comentario.Ken R.
Everything was great and everyone was very helpful any time I had questions. Price was fair and reasonable for the unit I had. Thank you. I'll kind of miss visiting..Laura A. | Overall Experience
El cliente no dejó un comentario.Osmani E.
Everything was greatMARY G.
El cliente no dejó un comentario.milton T.
El cliente no dejó un comentario.Ender Alfonso H.
I would definitely use again.Valorie T. | Overall Experience
I love the service thank you TravÃ©s have a great dayClaribel S.
Connor is BEYOND rude! I will never visit this location again due to his customer un-service!Nichole B.
Well focused staff, kind ,thorough , and precise. One of the best out of thereRonnie S.
Shawn was very helpful! Van was super clean and The process was smoothChristopher J.
Since we moved from NYC to Florida we have had an used UHAUL until NOW! It is sad and disheartening that employees professionalism and customer care has completely disappeared from this UHAUL location. The failure by managers and employees to properly, effectively and professionally take care of issues has cause us to remove any all accounts and no longer do business with UHAUL. Further with same concept in mind we have also informed any and all those we recommended to do the same-as some have already notice the unsatisfactory situations. Please do not have this location manager call as I wish no longer to speak with him. GraciasANIBAL L. | Overall Experience
The staff was friendly and the equipment was clean and well- maintained. Pulled our trailer for over 1k miles without any issue.Jason S.
Fix the app.Richard E.
When my wife returned the trailer we rented, she accidentally pulled into the wrong rental return location. The employee called her an idiot. We will be thinking twice about renting from this location.Michael S.
There is never enough help at any U-Haul store.Daniel S.
I had to put a lot more gas into the rental truck upon its return than it actually used to get the gas needle back to where it was at the start of the rental. Not happy.Brian C.
El cliente no dejó un comentario.Tameka G.
El cliente no dejó un comentario.Simon T.
El cliente no dejó un comentario.LANCE S. | First Impressions
El cliente no dejó un comentario.Joseph F. | Overall Experience
El cliente no dejó un comentario.Kishore Kumar C. | Overall Experience
El cliente no dejó un comentario.Debbie S. | Overall Experience
El cliente no dejó un comentario.JENNIFER N. | Overall Experience
Best uhaul storage I have ever been to. That specific store need to be congratulated. Everyone was amazingAmilcar D. | Overall Experience
El cliente no dejó un comentario.frank m. | Online Move In
El cliente no dejó un comentario.JACOB B. | First Impressions
Moving to Florida and our new place was not ready yet. I needed a last minute storage solution on a Sunday morning. U-Haul had the solution at a reasonable price. ¡Gracias!Jamie H. | First Impressions
El cliente no dejó un comentario.Kishore Kumar C. | First Impressions
Very easy process and helpful staff.Tonya S. | Online Move In
Great experience. Terrific staff, esp. Travis.Laurence M. | Overall Experience
Employees professional courteousGabriel M. | Overall Experience
Lots of spiders in the unit. It was an outside access and non-climate controlled unit, so not entirely unexpected. Just didn't expect so many of them.JOSHUA J. | Overall Experience
El cliente no dejó un comentario.Brian P. | First Impressions
El cliente no dejó un comentario.Osmel H. | Overall Experience
El cliente no dejó un comentario.Gabriel M. | First Impressions
El cliente no dejó un comentario.JEFFREY H. | Overall Experience
El cliente no dejó un comentario.Tomas T. | Overall Experience
Storage facility is great and for the most part the staff is great. However, there are a couple staff members at this facility that are rude, unprofessional, and treat customers as if we are an inconvenience.Donna W. | Overall Experience
El cliente no dejó un comentario.Delfina F. | Overall Experience
El cliente no dejó un comentario.DOVE W. | Overall Experience
El cliente no dejó un comentario.Christina M. | Overall Experience
El cliente no dejó un comentario.Hailey H. | First Impressions
El cliente no dejó un comentario.BOULAI A. | Overall Experience
Travis was a great help very knowledgeable, easy to talk to and great personality he truly help me assist in Carl Mowatt's move. Sincerely Lynnette Perez 813-480_2048 email@example.comCarl M. | Overall Experience
El cliente no dejó un comentario.Robert M. | First Impressions
El cliente no dejó un comentario.Elizabeth M. | First Impressions
¡Gracias!Soon P. | First Impressions
Jean was a tremendous help, very friendly and pleasant and answered all of our questions. He did a terrific job handling other difficult customers while helping me, and he did it with poise and gratitude.Darren W. | First Impressions
El cliente no dejó un comentario.Zackary E. | Overall Experience
El cliente no dejó un comentario.Donna W. | First Impressions
El cliente no dejó un comentario.Valorie T. | First Impressions
Travis es una persona excelente, siempre me soluciona problemas de almacenaje, renta de camiones y camionetas así como artículos de mudanza, cajas, tape, candados etc. El mejor socio para mi negocioLUIS A. | First Impressions
El cliente no dejó un comentario.Jane S. | Overall Experience
El cliente no dejó un comentario.Luis A. | Overall Experience
Glad to be nackDonald F. | First Impressions
El cliente no dejó un comentario.diego z. | Overall Experience
El cliente no dejó un comentario.Diana R. | Overall Experience
Working with Travis has been excellent. Their place is clean and fully equipped for your needs.Kathy E. | First Impressions
This facility is extremely well maintained. The staff is very professional, helpful and friendly. I would not hesitate to refer anyone for your storage needs or rentals. A 10 out of 10 business.MICHAEL P. | Overall Experience
El cliente no dejó un comentario.Nelson L. | First Impressions
Good job guys!No T. | Online Move In
Great and helpful staffmark K. | First Impressions
El cliente no dejó un comentario.Christina M. | First Impressions
El cliente no dejó un comentario.Carrie A. | Overall Experience
The manager and staff are great.Humberto C. | Overall Experience
El cliente no dejó un comentario.susan s. | Overall Experience
Jean was terrific - a huge help! Moving is stressful and his knowledge and help were terrific. The online features of U-Haul are solid too!Robert R. | Overall Experience
The manager Travis was ALWAYS very helpful and friendly. The entire staff were very professional at all times. I really enjoyed my storage experience.ERIC P. | Overall Experience
I felt very safe any time I was at this location. All staff were very polite and helpful.Jacqueline L. | Overall Experience
100 % recomendado.Julio G. | Overall Experience
El cliente no dejó un comentario.Christi J. | First Impressions
BuenoMichael C. | Overall Experience
El cliente no dejó un comentario.Majda M. | First Impressions
El cliente no dejó un comentario.adriana r. | First Impressions
Very freindly people are working in Tampa. Loved my experiencePierre M. | First Impressions
I would like to say thank you to Travis he was excellent superb thank you so much for your hospitality God bless youTRUSHIELDA H. | First Impressions
El cliente no dejó un comentario.Buck E. | Overall Experience
El cliente no dejó un comentario.DOVE W. | First Impressions
Mala atención,poco profesionalrandel R. | Overall Experience
El cliente no dejó un comentario.Carole L. | First Impressions
Customer service awnsomegregory a. | First Impressions
El cliente no dejó un comentario.IGNITE MEDIA SOLUTIONS LLC. L. | Overall Experience
Very clean and safe! Excellent customer service!IRASEMA I. | Overall Experience
The general manager Travis was amazing! This was my first ever truck rental and storage rental and he made the process so incredibly easy. Could not have had a better experience.Isabella O. | First Impressions
professionalLynette O. | Overall Experience
My movers could not fit all of my items in the storage space I chose. I walked around front, pulled the door and they had closed. As I walked to the car an employee came and let me in. Brian A., the manager I believe, hung around and set me up with another unit for my remaining items. He didn't have to do that and I am grateful for his kind actions. This isn't the first time I've used their services and this location never disappoints. All the employees I've encountered have been friendly and helpful. They carry my boxes to the car and all that. Two thumbs up Westchase Uhaul.Lashonda K. | First Impressions
El cliente no dejó un comentario.Amy R. | Overall Experience
Excellent staff and service - best experience I have ever had.Jeffery D. | First Impressions
Wonderful service!darrielle h. | Overall Experience
El cliente no dejó un comentario.Lynette O. | First Impressions
El cliente no dejó un comentario.Marshall M. | Online Move In
I always have use u-haul for any storage needs. They are pretty good, however this facility and his manager Travis are specially helpful. I appreciate their kindness and dedication to a good service.Maria Patricia D. | Overall Experience
All staff members at the facility had good attitudes and were helpful when communicating with them. Jean D. was especially helpful when checking in after a long move as well as helping us transfer to a larger storage unit.Julie V. | Overall Experience
Extraordinario servicio al clienteQUencia F. | Overall Experience
El cliente no dejó un comentario.Christopher W. | Overall Experience
El cliente no dejó un comentario.ERIC W. | Overall Experience
I had paid for a full month, but only needed the unit for two weeks. They were unable to Refund the balance for the month that I didn't use. That cost me over $125. I think this was very unfair. Great for them, lousy for me.Ron G. | Overall Experience
El cliente no dejó un comentario.Jorge D. | Overall Experience
Travis was great. Very friendly and super helpful when I needed to change my reservation.Christopher W. | First Impressions
the staff is five starDEREK G. | Overall Experience
El cliente no dejó un comentario.Donald I. | Overall Experience
Travis is AWESOME I've been to this uhaul several times over the years. He goes above the call of duty to please me and other customers. I use this. Uhaul only because of the great service and respect Travis gives to me and others he is a great asset to your companyDiane P. | First Impressions
100% recomendado.Julio G. | First Impressions
El cliente no dejó un comentario.Kenneth T. | Online Move In
Very nice location, easy to access and very secure. The people there were great as well. I did have a very stubborn door that was sometimes hard to open but that is really the only thing I could complain about! I would use this location again if I ever needed storage or a truck.steve B. | Overall Experience
Shout Out To Travis Russell and his Team @ Uhaul Westchase Location. Always Accomodating and Willing to Serve. Great Customer Care Rosemary P. | Overall Experience
El cliente no dejó un comentario.Beverly C. | Overall Experience
El cliente no dejó un comentario.Donald I. | First Impressions
El cliente no dejó un comentario.Paul F. | Overall Experience
El cliente no dejó un comentario.VeneGroup G. | First Impressions
El cliente no dejó un comentario.Jennifer B. | Overall Experience
El cliente no dejó un comentario.Melodie S. | Overall Experience
Uhaul rates are to expensive.. This location their alarm goes off periodically just to remind you that you have a heart and scares the crap out of you every single time. If you have weak heart, think twice about this location because it will put your medication to the test.rhonda m. | Overall Experience
El cliente no dejó un comentario.Kurt K. | Overall Experience
El cliente no dejó un comentario.Silvia N. | Overall Experience
Manning in the office was a bit sparse. I don't know if that was due to COVID or not. The first time I walked in, there was nobody there and I had to call out for someone a couple Of times.JOE C. | First Impressions
We always felt welcomed by the friendly staff. Travis always went above and beyond. Keep up the great work.Daniel W. | Overall Experience
Travis Rusnell at the 11401 W Hillsborough Ave storage went above and beyond to make our experience incredibly smooth and wonderful! He was awesome and is the reason we will highly recommend UHAUL storage to all our friends and family! Truly an excellent experience and thank you so much to Travis for making it a pleasure and super easy! Sherry L. | Overall Experience
El cliente no dejó un comentario.Cyndia O. | Overall Experience
Excellent servicecjr s. | Overall Experience
El cliente no dejó un comentario.joyce l. | First Impressions
Price is not very competitive, overall experience was awesome with staff here at this location. Always happy & helpful.Melissa S. | Overall Experience
El cliente no dejó un comentario.Natalia B. | First Impressions
El cliente no dejó un comentario.Julia C. | Overall Experience
I was given an extra three days by Uhaul with my trailer because I was having transmission issues on my trip from Az to Fl.. I return my trailer and still got charged 65 more dollars for it.rhonda m. | First Impressions
At the last minute you changed my pick up location for my truck. The one I hooked it at, over a month ago, is where the storage unit was I needed to empty. You had a month to get it right. Bad!!!Richard M. | Overall Experience
The only negative comment that I could make is the parking of rental box trucks too close to the unloading and loading area. Other than that my rental experience was awesome.john h. | Overall Experience
Was told I could access Storage 24/7 because it was outside. So drove up there with a car load at midnight to find that I couldn't get in. Really screwed me up here.RICHARD D. | First Impressions
The staff at this location is top notch. We only need the facility for 3 months for Peak Season here at UPS but we will definitely, rent here again next year! Thanks yall were greatElizabeth G. | Overall Experience
Very professional John went out of his way to meet my every need in storage unit and vehicle rentalDavid B. | First Impressions