Customer Reviews for U-Haul Moving & Storage at Westchase

5,362 comentarios

11401 W Hillsborough Ave   Tampa, FL 33635

(813) 855-5976

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(813) 855-5976

11401 W Hillsborough Ave
Tampa, FL 33635

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

job well done

Thomas S. 
Clasificación:
5.0

They failed to tell me there would be a $20 late return fee. I called to protest, but nobody answers. I normally get great service here, but am disappointed with them now. They could have told me at checkout , and I would have returned it by 5.

Dale R. 
Clasificación:
4.0

When it rained the trailer did leak a little on my stuff and there is a longer wait time when going in some locations but other than that it's a great set up and works well.

DENNIS H. 
Clasificación:
5.0

Very friendly

Luis Alberto D. 
Clasificación:
4.0

I am a repeat customer at this location because they continue to do a good job delivering what the UHaul brand advertises.

Kathy H. 
Clasificación:
3.0

Creo y tengo la sospecha de que me cobraron de más

TONY D. 
Clasificación:
5.0

very good

Todd B. 
Clasificación:
5.0

We returned a truck to this location about a month ago. There was a woman there who was not very nice at all but we worked with management and our interaction was short lived. When we needed another rental we decided to go back to the same location. They were extremely nice and helpful and we didn't see the last employee. Hopefully they got her out of that customer service role as she was NOT portraying a friendly representative AT ALL. We will be back. A simple smiling face can change the whole mood of an interaction.

Tasha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iban G. 
Clasificación:
5.0

Very helpful staff, Brian could answer all my questions and was a great help getting me started on my way

rowland K. 
Clasificación:
1.0

There was one person working on an electrical issue checking in equipment while 2 people sat in the a/c saying it not there job to help check in equipment.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORDARIUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRICEL O. 
Clasificación:
5.0

I would like to suggest that the steering wheel, door handle/knobs inside were wiped clean before rental. Everything else was clean but I used a cleaning wipe to sanitize both. Helps prevent the spread of germs. All else was good. thank you.

Tracey A. 
Clasificación:
5.0

It's hard to be impressive when we're talking rental trucks but this location was impressive. The ease to pick up and drop off is great. Especially the drop off. I pull off to the designated spot and an energetic and hard working young man met me there at the car to tally up my total and send me on my way. He's a great representative of the company!

Sawyer W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William F S. 
Clasificación:
5.0

Attendant did a great job of helping me hook up the trailer.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE P. 
Clasificación:
3.0

Uploading photos system needs improvement.

FRANCES R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rene G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

Great customer service. Only thing was mobile app did not wanted to check me in other than that.

Wanda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph R. 
Clasificación:
5.0

Keep doing the job. Customer service is outstanding.

Harold R. 
Clasificación:
2.0

When it's late in the day, and someone says they will be back in less than an hour, it is rude to not advise if you will be closed within the hour. My telephone had 3% energy left and I have to fight with a mobile app and take pictures with my screen practically black. Uhaul is a necessary evil sometimes, but the company and it's employees never fail to disappoint.

Edward A. 
Clasificación:
5.0

The staff is very friendly and helpful they are always ready to help a customer

Albert R. 
Clasificación:
3.0

Well it seemed to me that there wasn't enough staff to help customers, I waited a half hour in line and finally got served. But other than that everything was great.

KENNETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yarelis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAGDALENA S.  |  First Impressions 
Clasificación:
5.0

The best customer service i have ever had

Albert R. 
Clasificación:
3.0

I was overcharged 11$ for gas even though I informed the check out staff member that I did fill up my tank 3.5 gallons which correlated with the amount of miles I drove. I am frustrated as I should not have been charged the amount,and i took pictures of the tank gauge before I left the uhaul location. Even after showing this to the staff member, they overcharged. Please make this correction

sridhara S. 
Clasificación:
4.0

I never got a copy of my receipt which was supposed to be emailed to me when I turned truck in...

Cheryl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA T. 
Clasificación:
5.0

Check your trailers it rained so hard and the trailer flooded some of our stuff is ruined had we waiting over night to check we would have lost everything

ELIZIBETH A. 
Clasificación:
5.0

Perfect customer service

walter R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfredo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken R. 
Clasificación:
5.0

Everything was great and everyone was very helpful any time I had questions. Price was fair and reasonable for the unit I had. Thank you. I'll kind of miss visiting..

Laura A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Osmani E. 
Clasificación:
5.0

Everything was great

MARY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

milton T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ender Alfonso H. 
Clasificación:
5.0

I would definitely use again.

Valorie T.  |  Overall Experience 
Clasificación:
5.0

I love the service thank you Través have a great day

Claribel S. 
Clasificación:
2.0

Connor is BEYOND rude! I will never visit this location again due to his customer un-service!

Nichole B. 
Clasificación:
5.0

Well focused staff, kind ,thorough , and precise. One of the best out of there

Ronnie S. 
Clasificación:
5.0

Shawn was very helpful! Van was super clean and The process was smooth

Christopher J. 
Clasificación:
1.0

Since we moved from NYC to Florida we have had an used UHAUL until NOW! It is sad and disheartening that employees professionalism and customer care has completely disappeared from this UHAUL location. The failure by managers and employees to properly, effectively and professionally take care of issues has cause us to remove any all accounts and no longer do business with UHAUL. Further with same concept in mind we have also informed any and all those we recommended to do the same-as some have already notice the unsatisfactory situations. Please do not have this location manager call as I wish no longer to speak with him. Gracias

ANIBAL L.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly and the equipment was clean and well- maintained. Pulled our trailer for over 1k miles without any issue.

Jason S. 
Clasificación:
4.0

Fix the app.

Richard E. 
Clasificación:
5.0

When my wife returned the trailer we rented, she accidentally pulled into the wrong rental return location. The employee called her an idiot. We will be thinking twice about renting from this location.

Michael S. 
Clasificación:
5.0

There is never enough help at any U-Haul store.

Daniel S. 
Clasificación:
5.0

I had to put a lot more gas into the rental truck upon its return than it actually used to get the gas needle back to where it was at the start of the rental. Not happy.

Brian C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tameka G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Simon T. 
Clasificación:
5.0

Everything was great. Highly recommend.

Timothy G. 
Clasificación:
5.0

when they made me the contract they never told me that if I delivered the truck on Sunday it would have an extra cost of 20 dollars!! It would be better to make things clearer, so that the client does not feel that his money is being stolen from him! my reservation was until March 15, I returned the truck on the 14th and they charged me!

YUNIESKYS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert H. 
Clasificación:
5.0

I attempted multiple times to do the after-hours return thru the mobile website and each time I would type in my code to return the equipment it timed out and said session expired. Was attempting to do this multiple times to avoid the $20 convenience fee which I was told I would not be charged if I did the online return.

Alex D. 
Clasificación:
5.0

Awesome service nice techs

Randolph N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE S.  |  First Impressions 
Clasificación:
5.0

When I called the rep to change to one way instead of returning it to the same location she asked me for the return location. I told her Ace Hardware in Ellenton. When I picked up the trailer I was told I had to take it to Sarasota which was a 30 minute drive from where I was unloading in Ellenton. I was not told this when I reserved the trailer.

Steve Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter B. 
Clasificación:
5.0

Effective and efficient

ALLEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CA M. 
Clasificación:
5.0

Everyone is very friendly and very helpful with all your needs

Heather C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
4.0

Pre check in is a waste of time. The night before my rental I received an email that I could “save time” by scanning my license then, so I did. It also suggested checking in online so I did that too. I got to the location the next morning and I had to go through the whole process all over again of scanning my license and entering other information. After I did this it said I had to wait for someone to approve my information. That waiting screen took another 6-7 minutes to wait on, whole “check in” process took over 15 minutes as I'm standing outside the Uhaul store. Someone who walked in after I got there got their truck in half the time it took me to get mine. Lesson learned, online check in is terrible and takes a lot longer!!!

Anthony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sierra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mirta H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victorine T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA R. 
Clasificación:
5.0

location and van exceeded expectations. Was in and out in less than 10min.

MICHAEL R. 
Clasificación:
5.0

Fast service and friendly personnel working at this facility. Highly recommended.

Fred C. 
Clasificación:
4.0

I am still waiting for my money to be refunded/corrected. I was overcharged for mileage on my debit card before use and the actual cost of rental still has not been adjusted. This should have happened immediately.

NANCY R. 
Clasificación:
3.0

Mucha demora para entregar y te cobran los minutos que te osieron espéralo

FIDEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suryanarayana V. 
Clasificación:
5.0

All expectations met, thank you!

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kishore Kumar C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELLI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kishore Kumar C. 
Clasificación:
4.0

Waited 15 minutes for help. Only 1 person at the counter.

Stuart B. 
Clasificación:
5.0

Online after hours truck return part of the website /app didn't work for hours and could be more streamlined. I was frustrated returning the truck.

Sara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie S.  |  Overall Experience 
Clasificación:
5.0

hm I wish driving a giant truck wasn't so scary but you guys were awesome

JAZMIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER N.  |  Overall Experience 
Clasificación:
5.0

Best uhaul storage I have ever been to. That specific store need to be congratulated. Everyone was amazing

Amilcar D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

frank m.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB B.  |  First Impressions 
Clasificación:
5.0

Moving to Florida and our new place was not ready yet. I needed a last minute storage solution on a Sunday morning. U-Haul had the solution at a reasonable price. ¡Gracias!

Jamie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kishore Kumar C.  |  First Impressions 
Clasificación:
5.0

Very easy process and helpful staff.

Tonya S.  |  Online Move In 
Clasificación:
5.0

Great experience. Terrific staff, esp. Travis.

Laurence M.  |  Overall Experience 
Clasificación:
5.0

Employees professional courteous

Gabriel M.  |  Overall Experience 
Clasificación:
3.0

Lots of spiders in the unit. It was an outside access and non-climate controlled unit, so not entirely unexpected. Just didn't expect so many of them.

JOSHUA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Osmel H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomas T.  |  Overall Experience 
Clasificación:
2.0

Storage facility is great and for the most part the staff is great. However, there are a couple staff members at this facility that are rude, unprofessional, and treat customers as if we are an inconvenience.

Donna W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Delfina F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOVE W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hailey H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BOULAI A.  |  Overall Experience 
Clasificación:
5.0

Travis was a great help very knowledgeable, easy to talk to and great personality he truly help me assist in Carl Mowatt's move. Sincerely Lynnette Perez 813-480_2048 lynnette_perez@icloud.com

Carl M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

Soon P.  |  First Impressions 
Clasificación:
5.0

Jean was a tremendous help, very friendly and pleasant and answered all of our questions. He did a terrific job handling other difficult customers while helping me, and he did it with poise and gratitude.

Darren W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zackary E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Valorie T.  |  First Impressions 
Clasificación:
5.0

Travis es una persona excelente, siempre me soluciona problemas de almacenaje, renta de camiones y camionetas así como artículos de mudanza, cajas, tape, candados etc. El mejor socio para mi negocio

LUIS A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis A.  |  Overall Experience 
Clasificación:
5.0

Glad to be nack

Donald F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

diego z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana R.  |  Overall Experience 
Clasificación:
5.0

Working with Travis has been excellent. Their place is clean and fully equipped for your needs.

Kathy E.  |  First Impressions 
Clasificación:
5.0

This facility is extremely well maintained. The staff is very professional, helpful and friendly. I would not hesitate to refer anyone for your storage needs or rentals. A 10 out of 10 business.

MICHAEL P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson L.  |  First Impressions 
Clasificación:
4.0

Good job guys!

No T.  |  Online Move In 
Clasificación:
5.0

Great and helpful staff

mark K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carrie A.  |  Overall Experience 
Clasificación:
5.0

The manager and staff are great.

Humberto C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

susan s.  |  Overall Experience 
Clasificación:
5.0

Jean was terrific - a huge help! Moving is stressful and his knowledge and help were terrific. The online features of U-Haul are solid too!

Robert R.  |  Overall Experience 
Clasificación:
5.0

The manager Travis was ALWAYS very helpful and friendly. The entire staff were very professional at all times. I really enjoyed my storage experience.

ERIC P.  |  Overall Experience 
Clasificación:
5.0

I felt very safe any time I was at this location. All staff were very polite and helpful.

Jacqueline L.  |  Overall Experience 
Clasificación:
5.0

100 % recomendado.

Julio G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christi J.  |  First Impressions 
Clasificación:
5.0

Bueno

Michael C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Majda M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

adriana r.  |  First Impressions 
Clasificación:
5.0

Very freindly people are working in Tampa. Loved my experience

Pierre M.  |  First Impressions 
Clasificación:
5.0

I would like to say thank you to Travis he was excellent superb thank you so much for your hospitality God bless you

TRUSHIELDA H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Buck E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOVE W.  |  First Impressions 
Clasificación:
1.0

Mala atención,poco profesional

randel R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carole L.  |  First Impressions 
Clasificación:
5.0

Customer service awnsome

gregory a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

IGNITE MEDIA SOLUTIONS LLC. L.  |  Overall Experience 
Clasificación:
5.0

Very clean and safe! Excellent customer service!

IRASEMA I.  |  Overall Experience 
Clasificación:
5.0

The general manager Travis was amazing! This was my first ever truck rental and storage rental and he made the process so incredibly easy. Could not have had a better experience.

Isabella O.  |  First Impressions 
Clasificación:
5.0

professional

Lynette O.  |  Overall Experience 
Clasificación:
5.0

My movers could not fit all of my items in the storage space I chose. I walked around front, pulled the door and they had closed. As I walked to the car an employee came and let me in. Brian A., the manager I believe, hung around and set me up with another unit for my remaining items. He didn't have to do that and I am grateful for his kind actions. This isn't the first time I've used their services and this location never disappoints. All the employees I've encountered have been friendly and helpful. They carry my boxes to the car and all that. Two thumbs up Westchase Uhaul.

Lashonda K.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Amy R.  |  Overall Experience 
Clasificación:
5.0

Excellent staff and service - best experience I have ever had.

Jeffery D.  |  First Impressions 
Clasificación:
5.0

Wonderful service!

darrielle h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynette O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marshall M.  |  Online Move In 
Clasificación:
5.0

I always have use u-haul for any storage needs. They are pretty good, however this facility and his manager Travis are specially helpful. I appreciate their kindness and dedication to a good service.

Maria Patricia D.  |  Overall Experience 
Clasificación:
5.0

All staff members at the facility had good attitudes and were helpful when communicating with them. Jean D. was especially helpful when checking in after a long move as well as helping us transfer to a larger storage unit.

Julie V.  |  Overall Experience 
Clasificación:
4.0

Extraordinario servicio al cliente

QUencia F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC W.  |  Overall Experience 
Clasificación:
3.0

I had paid for a full month, but only needed the unit for two weeks. They were unable to Refund the balance for the month that I didn't use. That cost me over $125. I think this was very unfair. Great for them, lousy for me.

Ron G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge D.  |  Overall Experience 
Clasificación:
5.0

Travis was great. Very friendly and super helpful when I needed to change my reservation.

Christopher W.  |  First Impressions 
Clasificación:
5.0

the staff is five star

DEREK G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald I.  |  Overall Experience 
Clasificación:
5.0

Travis is AWESOME I've been to this uhaul several times over the years. He goes above the call of duty to please me and other customers. I use this. Uhaul only because of the great service and respect Travis gives to me and others he is a great asset to your company

Diane P.  |  First Impressions 
Clasificación:
5.0

100% recomendado.

Julio G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth T.  |  Online Move In 
Clasificación:
4.0

Very nice location, easy to access and very secure. The people there were great as well. I did have a very stubborn door that was sometimes hard to open but that is really the only thing I could complain about! I would use this location again if I ever needed storage or a truck.

steve B.  |  Overall Experience 
Clasificación:
5.0

Shout Out To Travis Russell and his Team @ Uhaul Westchase Location. Always Accomodating and Willing to Serve. Great Customer Care 

Rosemary P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Beverly C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald I.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VeneGroup G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melodie S.  |  Overall Experience 
Clasificación:
3.0

Uhaul rates are to expensive.. This location their alarm goes off periodically just to remind you that you have a heart and scares the crap out of you every single time. If you have weak heart, think twice about this location because it will put your medication to the test.

rhonda m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Silvia N.  |  Overall Experience 
Clasificación:
4.0

Manning in the office was a bit sparse. I don't know if that was due to COVID or not. The first time I walked in, there was nobody there and I had to call out for someone a couple Of times.

JOE C.  |  First Impressions 
Clasificación:
5.0

We always felt welcomed by the friendly staff. Travis always went above and beyond. Keep up the great work.

Daniel W.  |  Overall Experience 
Clasificación:
5.0

Travis Rusnell at the 11401 W Hillsborough Ave storage went above and beyond to make our experience incredibly smooth and wonderful! He was awesome and is the reason we will highly recommend UHAUL storage to all our friends and family! Truly an excellent experience and thank you so much to Travis for making it a pleasure and super easy! 

Sherry L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cyndia O.  |  Overall Experience 
Clasificación:
5.0

Excellent service

cjr s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joyce l.  |  First Impressions 
Clasificación:
5.0

Price is not very competitive, overall experience was awesome with staff here at this location. Always happy & helpful.

Melissa S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalia B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia C.  |  Overall Experience 
Clasificación:
1.0

I was given an extra three days by Uhaul with my trailer because I was having transmission issues on my trip from Az to Fl.. I return my trailer and still got charged 65 more dollars for it.

rhonda m.  |  First Impressions 
Clasificación:
3.0

At the last minute you changed my pick up location for my truck. The one I hooked it at, over a month ago, is where the storage unit was I needed to empty. You had a month to get it right. Bad!!!

Richard M.  |  Overall Experience 
Clasificación:
5.0

The only negative comment that I could make is the parking of rental box trucks too close to the unloading and loading area. Other than that my rental experience was awesome.

john h.  |  Overall Experience 
Clasificación:
3.0

Was told I could access Storage 24/7 because it was outside. So drove up there with a car load at midnight to find that I couldn't get in. Really screwed me up here.

RICHARD D.  |  First Impressions 
Clasificación:
5.0

The staff at this location is top notch. We only need the facility for 3 months for Peak Season here at UPS but we will definitely, rent here again next year! Thanks yall were great

Elizabeth G.  |  Overall Experience 
Clasificación:
5.0

Very professional John went out of his way to meet my every need in storage unit and vehicle rental

David B.  |  First Impressions 
Clasificación:
5.0

Thank you for all the great years!

JILL B.  |  Overall Experience 
Clasificación:
5.0

Awesome

Kevin G.  |  Overall Experience 
Clasificación:
2.0

ND

Alexander C.  |  Overall Experience 
Clasificación:
5.0

Everyone with whom I dealt was helpful and courteous. Brian was especially helpful and friendly. The Management and staff at this facility are exceptional.

alyssa c.  |  Overall Experience 
Clasificación:
5.0

Friendly staff. Easy access to come and go. Carts to help load. Great!!!

Jeffrey L.  |  Overall Experience 
Clasificación:
5.0

Efficient and friendly staff. Clean and convenient storage units.

MArie D.  |  First Impressions 
Clasificación:
5.0

We have used this facility on multiple occasions for various reasons and they have always come thru for us.

Kurt K.  |  Overall Experience 
Clasificación:
5.0

Great

veronica e.  |  Overall Experience 
Clasificación:
5.0

friendly fast service

Jeffrey L.  |  First Impressions 
Clasificación:
5.0

Excellent service

yosmel l.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

MARIE K.  |  First Impressions 
Clasificación:
5.0

Friendly staff and clean facility

Jeffrey K.  |  Overall Experience 
Clasificación:
5.0

Personal amable

Pfizer I.  |  Overall Experience 
Clasificación:
5.0

Mr. Rusnel was very professional, courteous, and knowledgeable and pleasant to work with. His customer service is on and above when explaining how the storage world works. Great job and thank you! 

Linda A.  |  First Impressions 
Clasificación:
5.0

Travis and ALL of his staff are amazing. Really, these guys are BEYOND professional at all times.

John H.  |  Overall Experience 
Clasificación:
1.0

Filed a complaint with corporate as I ended my lease 5 days after I made my last payment and you want to keep all of my money and not refund me the pro-rated amount.

Tammy C.  |  Overall Experience 
Clasificación:
5.0

A great experience as soon as we walked in the door. Very friendly and attentive. We would recommend to everyone.

Jeffrey G.  |  First Impressions 
Clasificación:
5.0

had a pleasant experience

Roger J.  |  Overall Experience 
Clasificación:
5.0

staff was the best.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Travis was patient and accommodating for my requests to view multiple units over several days...he truly cares about your total satisfaction.

JOHN P.  |  First Impressions 
Clasificación:
5.0

The treatment and help was great.

Jon M.  |  First Impressions 
Clasificación:
5.0

Your rental agent was awesome. It was a busy morning being end of month. He took the time to make it a great experience.

Michael B.  |  First Impressions 
Clasificación:
2.0

My income expires on March 3 and my money was withdrawn ahead of time...

alex f.  |  Overall Experience 
Clasificación:
3.0

I had two 6 foot leather couches that I had to throw away because they had mold. I asked how could this happen the workers said it can happen if the air is on to cold or to hot. I deserve to be paid.

MIRIAM A.  |  Overall Experience 
Clasificación:
5.0

BEST UHAUL FACILITY IVE EVER SEEN.

Carol H.  |  Overall Experience 
Clasificación:
5.0

The facility was secure and we had no issues accessing our RV whenever needed.

Denise S.  |  Overall Experience 
Clasificación:
5.0

The team was very helpful during a very stressful time. Adam and Danielle were great! Adam in particular went above and beyond to address the needs of my family, making recommendations, etc.

miashillene a.  |  Overall Experience 
Clasificación:
5.0

Very informative very cooperative very accommodating Customer service was over and above. MANAGER WENT OUT OF HIS WAY to help at a crossroad in my life. Everyone should be so kind. Thank you so much!

Micheal D.  |  Overall Experience 
Clasificación:
5.0

Staff was always courteous & facility well kept. Very helpful when changing unit size as well.

Jenie P.  |  Overall Experience 
Clasificación:
4.0

Location is excellent, I never had an issue with the storage unit or facility. Anytime I needed assistance, the staff was very helpful. I would recommend to others.

JANEEN M.  |  Overall Experience 
Clasificación:
5.0

All staff there is very friendly and very helpful. Well kept, neat & clean.

Melissa S. | Reservación
Clasificación:
5.0

Everyone is always helpful. The place is spotless easy to get in and out. I felt like my items were kept in very good shape. I rented two years from your facility. I will use your facility again.

cynthia k.  |  Overall Experience 
Clasificación:
1.0

Just paid my storage account last week and then totally moved out yesterday. There was no refund due for unused days

ASHLEY G.  |  Overall Experience 
Clasificación:
5.0

Travis has been fantastic through our whole process. Very accommodating and always available. Made our experience pleasant.

JASON M.  |  Overall Experience 
Clasificación:
5.0

Staff was very engaging and helpful with all my questions. My first experience in getting a storage unit and felt it went very smooth

MANUEL C.  |  Overall Experience 
Clasificación:
4.0

Short stay, limited use and dealings with staff very satisfied with what I did experience

PATRICIA M.  |  Overall Experience 
Clasificación:
5.0

The staff was wonderful...helpful and very good to me...in my stay ... I love the girl who wears an ear ring on her lip...she was absolutely outstanding and helpful...the best customer service

TABALY G.  |  Overall Experience 
Clasificación:
5.0

I stored stuff here for 4 years, and at move out everything was in surprisingly good shape! I hope to be moving back to FL someday so I may be using you guys again!

ANDREW C.  |  Overall Experience 
Clasificación:
5.0

Travis Rusnell, General Mgr was very easy to understand, thorough and a pleasure to work with. Thanks! TED

THEODORE S. | Reservación
Clasificación:
5.0

Rented a small storage unit it was very easy to access and clean.

Margaret d.  |  Overall Experience 
Clasificación:
1.0

Horrible place. Not willing to help me out in a difficult time. Manager extremely rude.

JENNIFER L.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

sylvia c.  |  Overall Experience 
Clasificación:
5.0

Convenient location!

VALERIA A.  |  Overall Experience 
Clasificación:
5.0

No additional comments

Nick S.  |  Overall Experience 
Clasificación:
5.0

Thank you to Travis for helping me get my truck and storage unit straightened out! Much appreciated!

JASON M. | Reservación
Clasificación:
5.0

You need a patron dumpster because sometimes thing brake when your moving and it’s not fair from them to transport the broken objects like a mirror across state to dispose of it.

Wayne W.  |  Overall Experience 
Clasificación:
5.0

Excelente

TODD B.  |  Overall Experience 
Clasificación:
5.0

The gentleman that helped us was super friendly and helpful.

Estela O.  |  Overall Experience 
Clasificación:
4.0

I wished the storage unit was swept out is my only comment.

Lisa D.  |  Overall Experience 
Clasificación:
5.0

.

JIMMY V.  |  Overall Experience 
Clasificación:
5.0

Staff was GREAT

John H.  |  Overall Experience 
Clasificación:
5.0

It was what I expected. Safe and secure.

patrick c.  |  Overall Experience 
Clasificación:
5.0

very friendly...answered all my questions

PATRICIA M. | Reservación
Clasificación:
5.0

.

WILLIAM B.  |  Overall Experience 
Clasificación:
5.0

Great experience!

david C.  |  Overall Experience 
Clasificación:
5.0

Great place

michael b.  |  Overall Experience 
Clasificación:
1.0

Your staff changed my lock, When I asked if it had been changed the guy at the counter had an attitude and said "no we don't do that". When in fact UHaul did change it. Worst customer service ever!

benjamin s.  |  Overall Experience 
Clasificación:
5.0

great staff

dave m.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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