Comentarios del cliente para U-Haul Moving & Storage at Westchase

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Westchase

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

stephen m. en

Grado:

El cliente no dejó un comentario.

Darryl L. en

Grado:

El cliente no dejó un comentario.

Hector M. en

Grado:

Jean and the staff were great!

Niklas L. en

Grado:

El cliente no dejó un comentario.

Milton W. en

Grado:

Fast and friendly service.

LAURIE P. en

Grado:

The truck had mechanical issues. It pulled badly to the right and the wipers were shot.

Denise J. en

Grado:

El cliente no dejó un comentario.

nikkeyta t. en

Grado:

The truck we was given was hard to steer. It pulled to the left. We told the Uhaul person he said okay. Nothing was documented.

jason s. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

El cliente no dejó un comentario.

ANIBAL L. en

Grado:

Work on clearing and removing the rental truck and equipment from common driving area. Absolutely way to much congestion and hazardous drive space. In my opinion as well as those of fellow customers. This will prevent at least many unnecessary issues proactive rather than reactive

Paul M. en

Grado:

El cliente no dejó un comentario.

Bogdanel C. en

Grado:

Great service. Thank you

KATRINA P. en

Grado:

Everything went great

NILO R. en

Grado:

I did a reservation and helped, it's was an overall excellent experience.

Heidi Z. en

Grado:

Employee was very rude. When I told the manager about how rude the employee was he seemed To not be concerned. Apparently customer service is not their strong suit. I will choose a different location next time I need to rent a truck!

Thomas M. en

Grado:

Relax on grilling customers when verifying that they are who they say they are. Remember: We are customers, not a threat to U-Haul.

John H. en

Grado:

the attendant was brusk. He did not take anytime to show how to operate the truck. Handed me the keys and said here it is.

Eric S. en

Grado:

Up charges on my quote. I put the same amount of gas that was given to me and they said I was a hair under a half a tank. I disagree with this and have my daughter as a witness. I will pay this but will never use U-Haul again. I will use Penske moving forward. The next thing I do is go on my Twitter and Facebook account to let the world know to beware of these tactics.

Norberto V. en

Grado:

keep up the good work

William J. en

Grado:

El cliente no dejó un comentario.

Paula B. en

Grado:

El cliente no dejó un comentario.

Coretta J. en

Grado:

El cliente no dejó un comentario.

john h. en

Grado:

The guy who assisted me was awesome. I wish I remembered his name. I did all the online paperwork with a picture of my license, however, it still took a little longer than I expected it should with several of the forms needing to be reviewed again when I got to the store. All in all, for 20 bucks to rent a trailer for a few hours, I can assure you I'll never buy one (thought about it), just continue to rent from you guys.

DAVID T. en

Grado:

El cliente no dejó un comentario.

Lauren S. en

Grado:

All went smoothly. Would do again next time I need to rent a pickup.

Julie C. en

Grado:

El cliente no dejó un comentario.

andrea v. en

Grado:

Randy the manger was really rude told me off on the phone

Olivia B. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

2 hours after I returned the cargo van , I was called and asked " when would I be returning the cargo van" When I returned the 26 ft truck I wad told I changed the mileage and the fuel level. It was so bizarre, I really don't know what to say.

Diana G. en

Grado:

For every rental should NEVER be assumed to add charges for blankets or dollies as when we rent (being a moving company) customer may have all these items. Should be items or questions asked at the time of rental, not to find out when paying and not having been provided with any of the items charged for. Also when returned on-time customer should not be charged for additional day. Not doing a full walk through of the truck to verify mileage and gas as well, instead of the customer having to go back inside the office as the mark ups on truck sheet were not accurate and getting incorrectly charged on this as well.

Scott S. en

Grado:

The gas tank had less than a quarter when I got in the truck they had me sign that I had a half of tank before I got to the truck fortunately I've learned to use my cell phone to take pictures of everything when I rent from U-Haul seems to be the modus operandi every time. The maintenance man was very friendly and told the girl in the office that the tank amount was wrong truck had lots of miles on it kind of bounced around the road a little bit in the front end. She adjusted it but it seems like that happens every time so I thank God for cell phones that I can take pictures of everything

james m. en

Grado:

El cliente no dejó un comentario.

William G. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

Travis and ALL of his staff are amazing. Really, these guys are BEYOND professional at all times.

Kenneth W. en

Grado:

Thank-you for making my move easier and less stressful. Professional and courteous staff.

Gregory W. en

Grado:

El cliente no dejó un comentario.

Chad W. en

Grado:

The clerk at the counter was sleeping when I arrived and he was not very happy or prompt.

robert r. en

Grado:

There is always space / areas for improvement but Adam and the rest of the team are excellent. This guys make it easy...

William M. en

Grado:

El cliente no dejó un comentario.

MARCUS M. en

Grado:

Never gave me the correct mileage or the gas quoted was not what I received. Was charged for extra mileage and for fuel costs that were inaccurate.

Vanessa T. en

Grado:

El cliente no dejó un comentario.

Tammy C. en

Grado:

Filed a complaint with corporate as I ended my lease 5 days after I made my last payment and you want to keep all of my money and not refund me the pro-rated amount.

Rachael J. en

Grado:

El cliente no dejó un comentario.

edward J. en

Grado:

El cliente no dejó un comentario.

ernest ward m. en

Grado:

Return took more time than I expected took a while for some one to come out.. Once someone came out it was very fast.

CARLA B. en

Grado:

Adam was super helpful and friendly. A+ on customer services. Thank you for going above and beyond.

Daniel U. en

Grado:

El cliente no dejó un comentario.

Enrique B. en

Grado:

El cliente no dejó un comentario.

Camille B. en

Grado:

El cliente no dejó un comentario.

Paige R. en

Grado:

El cliente no dejó un comentario.

Roger A. en

Grado:

El cliente no dejó un comentario.

CHRIS I. en

Grado:

El cliente no dejó un comentario.

Julie C. en

Grado:

Easiest thing I’ve ever done we were in and out within 15 minutes and on our way to get our job done! Reasonable rates and pleasant employees made it very easy

DONALD W. en

Grado:

El cliente no dejó un comentario.

Chris G. en

Grado:

These guys are the best. I was in the sad position of cleaning out my brother's unit after he passed away. Travis, the GM, was more than accommodating. He worked with every step of the way. He waived late fees, gave me complimentary use of a trailer ball, a box dolly, and helped me in various other ways. He and his staff made what was a somber situation quite tolerable. Thanks to everyone at U-Haul of Westchase.

michael m. en

Grado:

El cliente no dejó un comentario.

CHRIS C. en

Grado:

Super easy and the manager was very helpful. Great place to rent a truck and will be the only place I use . Got me in and out quickly.

Dan S. en

Grado:

First truck all over road, hard to control steering. Second truck rented with engine light on.

Michael B. en

Grado:

El cliente no dejó un comentario.

Devin R. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

El cliente no dejó un comentario.

Jeffrey G. en

Grado:

A great experience as soon as we walked in the door. Very friendly and attentive. We would recommend to everyone.

Naomi L. en

Grado:

The Associates were very friendly, knowledgeable, & helpful!

Roger J. en

Grado:

had a pleasant experience

Michael B. en

Grado:

staff was the best.

Christopher B. en

Grado:

We have used this location a couple of times - very rude staff that really do not provide customer service. The truck we received was old, smelled terrible inside, the mirrors would not stay in place (very dangerous) and the driver side door would not seal. For 2500 miles we could barely talk to each other it was so loud in the cab. I asked when I saw this truck if there were other options I was told no. At least it ran well and we made it to our destination.

Cody K. en

Grado:

Travis Rusnell was never easy to deal with. Multiple encounters.

JOHN P. en

Grado:

El cliente no dejó un comentario.

Jesus A P. en

Grado:

El cliente no dejó un comentario.

todd b. en

Grado:

El cliente no dejó un comentario.

MARIA P. en

Grado:

Adam is wonderful loved working with him on rental of storage and truck rental

Nylsa R. en

Grado:

El cliente no dejó un comentario.

Chris C. en

Grado:

El cliente no dejó un comentario.

Kenneth P. en

Grado:

El cliente no dejó un comentario.

keith a. en

Grado:

The team at the pick up location was great.

steven h. en

Grado:

They gave me a 15' with bad brakes and the turn signals didn't work. I got 3 miles down the road and had to turn around and go back. The worst part was, I had it reserved 4 days in advance !

Ronald K. en

Grado:

Brian was very helpful during the pouring down rain. Took his time to explain the rental charges & even escorted us to the front office through the back door to avoid getting soaked to wait for uber. Good man codos to Brian

Monica B. en

Grado:

El cliente no dejó un comentario.

David T. en

Grado:

El cliente no dejó un comentario.

Shaneen R. en

Grado:

The two gentlemen that helped us were very nice and really tried to find what we needed. Best Uhaul guys I've every experienced

Yvette M. en

Grado:

Your Doing a Fine job.

Willie h. en

Grado:

El cliente no dejó un comentario.

Roberto R. en

Grado:

El cliente no dejó un comentario.

Miroslava M. en

Grado:

El cliente no dejó un comentario.

Douglas F. en

Grado:

good experience

christopher w. en

Grado:

Adam was great ! Very polite and knew what he was doing . I will definitely keep using this Uhaul for me and my family’s needs to move things around .

JOHN P. en

Grado:

Travis was patient and accommodating for my requests to view multiple units over several days...he truly cares about your total satisfaction.

Tashone A. en

Grado:

El cliente no dejó un comentario.

Angela K. en

Grado:

El cliente no dejó un comentario.

Thomas C. en

Grado:

No communication, told several different excuses of why parts weren’t in. When I showed the contract they had nothing to say except “there was nothing they could do”

Jon M. en

Grado:

The treatment and help was great.

Victor M. en

Grado:

Easy peasy lemon squeezy.

Denton E. en

Grado:

El cliente no dejó un comentario.

Vivianette C. en

Grado:

El cliente no dejó un comentario.

lazaro h. en

Grado:

They want it to charge me for two days after I asked the guy at the time of the reservation is I can turn it in after 10:00am, and he told me that it was not problem with that, I arrived to the location to return the equipment around 4:10 pm and they want it to charge me 125$ on top of what I was previously charge at the time of the reservation, the guy who received the return of my equipment told me that they charge me at the end but that’s not true because I already had a charge on my card since the first day of the reservation

CA M. en

Grado:

El cliente no dejó un comentario.

tracy b. en

Grado:

El cliente no dejó un comentario.

Joseph L. en

Grado:

El cliente no dejó un comentario.

joseph r. en

Grado:

El cliente no dejó un comentario.

Vaughn C. en

Grado:

Terrific experience in picking up and using the equipment.

George D. en

Grado:

Received excellent service from Marcus Kuenzer at checkout and return.

Silvia R. en

Grado:

Great customer service!

Ernestine E. en

Grado:

El cliente no dejó un comentario.

Joseph W. en

Grado:

Change nothing!

David S. en

Grado:

Customer Service rep at the front desk was a little stand offish and didn't seem to like the idea I did not speak Spanish.

Wanda F. en

Grado:

I was not happy with the sales person, he was rude not very helpful at all.I need to use again but I will fine a new location.

HAYDEN C. en

Grado:

El cliente no dejó un comentario.

Kathleen C. en

Grado:

El cliente no dejó un comentario.

Bharathkumar S. en

Grado:

It is disappointing that I was made aware that the furniture dolly is not only at the time of pickup. It would have been better if I have been informed well ahead and the General Manager in this location is rude and the experience with this locarion is unpleseant

mark e. en

Grado:

I'm pleased, with your service!!

Leila S. en

Grado:

Hire more help.

Dorothy P. en

Grado:

employees are aways so friendly makes you feel like they really want to help you

Tina M. en

Grado:

I cant think of anything this location has to improve on awesome friendly staff keep-up the good job

MIKE F. en

Grado:

I rented a cargo van to pick up a tv. I drove a total of 10 miles. I was told to return it full of gas. Although the gauge read full when I was finished I did the right thing and topped it off. It took 2.65 gallons of gas. When I told the manager that the tank obviously wasn't full when I got the van, he merely said I shouldn't have topped it off. This person claimed to be the proprietor of this U-haul location. He should have waived my $5.90 mileage charge for getting screwed on the gas. Instead, he did the wrong thing and told me "Too Bad". I will never use this place again and I will tell my friends never to use it as well. Very poor experience.

Christine P. en

Grado:

El cliente no dejó un comentario.

Erica L. en

Grado:

El cliente no dejó un comentario.

leandro r. en

Grado:

Did not like that mt Rental wasn’t 24 hrs like all Uhauls ive ever been to , i got harrassed to bring the truck back cause of other people’s appointments which is nir my problem , horrible experience, never again at this location. Everything came out Super expensive , Super Ridiculous.

BARRY S. en

Grado:

We got a 10ft truck for a simple move of things from one storage unit place to another. I love this location, it’s very professional and the staff are super friendly and accommodating. The tuck WAS clean, it’s just in need of repair... headliner was coming down and the passenger side door handle is loose on the inside. Fix those things and this would have been a perfect rental experience!

Michael B. en

Grado:

Your rental agent was awesome. It was a busy morning being end of month. He took the time to make it a great experience.

david b. en

Grado:

Employee met me in PEking lot and drop off was very fast and easy

Kim C. en

Grado:

El cliente no dejó un comentario.

Doris V. en

Grado:

Very courteous and polite

Jose M. en

Grado:

El cliente no dejó un comentario.

Hector M. en

Grado:

El cliente no dejó un comentario.

Victor D. en

Grado:

Check your equipment and don’t rent it as full when it isn’t . I put 5 gallons more in then they way I got it and when I showed them they offered 2.75 back. I spent almost 15.00 more than necessary and you want to give me 2.75. I will be going to Penske or sunbelt from this day forward

Jose M. en

Grado:

El cliente no dejó un comentario.

Tony M. en

Grado:

El cliente no dejó un comentario.

Krystal G. en

Grado:

El cliente no dejó un comentario.

Doru D. en

Grado:

El cliente no dejó un comentario.

Charles P. en

Grado:

El cliente no dejó un comentario.

EDWIN R. en

Grado:

Be what you are, one off the best!

Alexander V. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

Brzezinski T. en

Grado:

Had a great experience and the staff was friendly and efficient.

Chistopher S. en

Grado:

El cliente no dejó un comentario.

jonnetta p. en

Grado:

El cliente no dejó un comentario.

philip r. en

Grado:

Everything was great for me! Adam took great care of me and it was a awesome experience!

Asael D. en

Grado:

El cliente no dejó un comentario.

Margaret P. en

Grado:

Adam was extremely helpful and patient. Made my process so simple considering I showed up on the wrong day and time.

Bryan B. en

Grado:

El cliente no dejó un comentario.

Denis C. en

Grado:

El cliente no dejó un comentario.

Reginald C. en

Grado:

I provided a credit card for payment when I reserved the uhaul however the driver was asked for his cc and subsequently charged. I would have preferred to have used the billing information on file. Other than this very minor issue/non-issue everything else was great!

Elizabeth G. en

Grado:

El cliente no dejó un comentario.

Shaun B. en

Grado:

Lied about how the gas was filled and the miles

Brian J. en

Grado:

El cliente no dejó un comentario.

Hector S. en

Grado:

Truck allignment was off and the mirrors would not stay in place it it was difficult to see when changing lanes. I would have to consistently readjust them. Other than that the experience was great!

Vivien M. en

Grado:

Employees look like they hate their jobs! The 3/8 fill-up is ridiculous.

Chelsea M. en

Grado:

The employees are rude and unhelpful. When arrived to rent the truck, 3 associates were standing around talking and on cell phones. I wasnt even acknowledged for the first 5 mintues standing there. The equpiment was falling apart. The truck was given without a full tank of gas then when I returned it with the same partial amount, they argued that it was not matching What he had recorded in is phone, although it matched the highlighted paper copy that was given. This place is scaming customers. I will rather drive an extra 10 mile to the next location before I ever spend money with uhaul again. I have another move scheduled two weeks from now and Budget will be my only choice from now on, I will never use uhaul again.

yanet g. en

Grado:

Great service. Excellent truck.

GUILLERMO L. en

Grado:

El cliente no dejó un comentario.

Albert P. en

Grado:

The manager Travis and hitch installer Dominique, as well as other employees, were all friendly, courteous, knowledgeable and professional. This location is clean and very well stocked with supplies.

JOhn s. en

Grado:

Well we ended up with a wet mattress after it said it was water resistant.

Lisa S. en

Grado:

El cliente no dejó un comentario.

Jessica z. en

Grado:

I was unfortunately and mistakenly charged for the second day that Kristal included so I am waiting for a refund of the second day I was charged for but that was not a reflection of this location it just wasn’t put in the computer properly the first time

sebastian p. en

Grado:

El cliente no dejó un comentario.

Ramon M. en

Grado:

I had been coming to this location since they opened up, the service had been outstanding.

David S. en

Grado:

El cliente no dejó un comentario.

Andriks S. en

Grado:

El cliente no dejó un comentario.

Yusef D. en

Grado:

El cliente no dejó un comentario.

Lenoce E. en

Grado:

Very professional

Dennis V. en

Grado:

El cliente no dejó un comentario.

Ezekiel E. en

Grado:

El cliente no dejó un comentario.

Jillian B. en

Grado:

The uhaul was very much given to us unclean. The smell of the vehicle was overwhelming to the point where we had to place airfresheners inside and attempt to make it bareable. We found open and half eaten JIF to go peanut butter and a candy bar in the glove box and a computer case left under the seat. The man who helped me get my uhaul at this location was friendly however he had to come in and clean the cup holders because they were covered in sticky soda residue- over all the small was hard to handle on a 7 hour drive. I am not pleased with the I’ll maintained vehicles they handed off to a paying customer .

Maria F. en

Grado:

El cliente no dejó un comentario.

Giselle T. en

Grado:

El cliente no dejó un comentario.

Musli A. en

Grado:

El cliente no dejó un comentario.

teresita g. en

Grado:

Better customer service. Nothing was explained at check out of the fees. No one greeted us at the time of getting the truck and no one addressed all the scratches and dents on the truck. Just gave the keys and walked away.

Freddy G. en

Grado:

El cliente no dejó un comentario.

alex f. en

Grado:

My income expires on March 3 and my money was withdrawn ahead of time...

Jennifer T. en

Grado:

Helpful and clean and efficient

karen d. en

Grado:

The location in Hillsborough was excellent. I had previously stopped at the Sunset (Pinellas) location on the service road and the lady behind the counter WAS SUPER RUDE! I will never go to that location EVER AGAIN.

Taylor C. en

Grado:

El cliente no dejó un comentario.

Della T. en

Grado:

Keep doing what you are doing!

CINDY C. en

Grado:

El cliente no dejó un comentario.

John L. en

Grado:

El cliente no dejó un comentario.

Kandace G. en

Grado:

Manager Travis is great!!

Melonie E. en

Grado:

Nice job guys

Michael V. en

Grado:

Nothing. All people working for Uhaul should be trained here. Perfect every time.

Evelyn M. en

Grado:

El cliente no dejó un comentario.

MIRIAM A. en

Grado:

I had two 6 foot leather couches that I had to throw away because they had mold. I asked how could this happen the workers said it can happen if the air is on to cold or to hot. I deserve to be paid.

Douglas S. en

Grado:

Each representative we spoke to was nasty and rude as if they hated their job so much they took it out on the customers. All aside from the last man we worked with, who was pleasant.

Courtney E. en

Grado:

Nothing everything was great

Carol H. en

Grado:

BEST UHAUL FACILITY IVE EVER SEEN.

Carol H. en

Grado:

BEST UHAUL PLACE IVE EVER SEEN. I wish I had storage right now just so I can be at that place. Lol. Very organized. Very clean. Very accommodating If I need storage again I will use them Only one issue a young kid made the wrong selection for our returning a trailer and thank goodness they took it there or we would have had to drive to Tampa even though we chose to return it in Clearwater he made a mistake. This facility is top notch.

Michael C. en

Grado:

El cliente no dejó un comentario.

Lisa S. en

Grado:

El cliente no dejó un comentario.

Marissa P. en

Grado:

Everything ran efficiently.

Denise S. en

Grado:

The facility was secure and we had no issues accessing our RV whenever needed.

miashillene a. en

Grado:

The team was very helpful during a very stressful time. Adam and Danielle were great! Adam in particular went above and beyond to address the needs of my family, making recommendations, etc.

Micheal D. en

Grado:

Very informative very cooperative very accommodating Customer service was over and above. MANAGER WENT OUT OF HIS WAY to help at a crossroad in my life. Everyone should be so kind. Thank you so much!

Jenie P. en

Grado:

Staff was always courteous & facility well kept. Very helpful when changing unit size as well.

JANEEN M. en

Grado:

Location is excellent, I never had an issue with the storage unit or facility. Anytime I needed assistance, the staff was very helpful. I would recommend to others.

Melissa S. en

Grado:

All staff there is very friendly and very helpful. Well kept, neat & clean.

cynthia k. en

Grado:

Everyone is always helpful. The place is spotless easy to get in and out. I felt like my items were kept in very good shape. I rented two years from your facility. I will use your facility again.

ASHLEY G. en

Grado:

Just paid my storage account last week and then totally moved out yesterday. There was no refund due for unused days

JASON M. en

Grado:

Travis has been fantastic through our whole process. Very accommodating and always available. Made our experience pleasant.

MANUEL C. en

Grado:

Staff was very engaging and helpful with all my questions. My first experience in getting a storage unit and felt it went very smooth

PATRICIA M. en

Grado:

Short stay, limited use and dealings with staff very satisfied with what I did experience

TABALY G. en

Grado:

The staff was wonderful...helpful and very good to me...in my stay ... I love the girl who wears an ear ring on her lip...she was absolutely outstanding and helpful...the best customer service

ANDREW C. en

Grado:

I stored stuff here for 4 years, and at move out everything was in surprisingly good shape! I hope to be moving back to FL someday so I may be using you guys again!

THEODORE S. en

Grado:

Travis Rusnell, General Mgr was very easy to understand, thorough and a pleasure to work with. Thanks! TED

Margaret d. en

Grado:

Rented a small storage unit it was very easy to access and clean.

JENNIFER L. en

Grado:

Horrible place. Not willing to help me out in a difficult time. Manager extremely rude.

sylvia c. en

Grado:

Thank you!

VALERIA A. en

Grado:

Convenient location!

Nick S. en

Grado:

No additional comments

JASON M. en

Grado:

Thank you to Travis for helping me get my truck and storage unit straightened out! Much appreciated!

Wayne W. en

Grado:

You need a patron dumpster because sometimes thing brake when your moving and it’s not fair from them to transport the broken objects like a mirror across state to dispose of it.

TODD B. en

Grado:

Excellent

Estela O. en

Grado:

The gentleman that helped us was super friendly and helpful.

Lisa D. en

Grado:

I wished the storage unit was swept out is my only comment.

JIMMY V. en

Grado:

.

John H. en

Grado:

Staff was GREAT

patrick c. en

Grado:

It was what I expected. Safe and secure.

PATRICIA M. en

Grado:

very friendly...answered all my questions

WILLIAM B. en

Grado:

.

david C. en

Grado:

Great experience!

michael b. en

Grado:

Great place

benjamin s. en

Grado:

Your staff changed my lock, When I asked if it had been changed the guy at the counter had an attitude and said “no we don’t do that”. When in fact UHaul did change it. Worst customer service ever!

dave m. en

Grado:

great staff