Comentarios del cliente para U-Haul Moving & Storage at West Craig Rd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at West Craig Rd

Grado total:

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Colton K. en

Grado:

El cliente no dejó un comentario.

Mildred J. en

Grado:

El cliente no dejó un comentario.

greg H. en

Grado:

El cliente no dejó un comentario.

Brian Lee P. en

Grado:

El cliente no dejó un comentario.

J C jr S. en

Grado:

The service was great ! I would recommend to anyone needing to rent a uhaul.

Bess G. en

Grado:

El cliente no dejó un comentario.

Linda W. en

Grado:

El cliente no dejó un comentario.

steve L. en

Grado:

El cliente no dejó un comentario.

Xavier S. en

Grado:

the dude who checked me out this morning was fkn awesome !!! thanks - xavier

CYRIL P. en

Grado:

Waited for almost 1 1/2 hours to get the car trailer. After asking several times if coming back to get would be a problem. The a/c in the truck did not work either. And the fuel level was at 1/16, I brought it back with 1/4 and got a 7.50 credit? I just realized in California it cost me more in gas than the credit.

Donald A. en

Grado:

El cliente no dejó un comentario.

Mildred J. en

Grado:

The wait to check in took too long due to both employees jumping into other convos with the others customer. While we were trying to sign our renter contract, the man helping us kept doing this.

Teresa B. en

Grado:

The left head light was out made it difficult to see at night. The truck was on a hill so the gas hand wasn't accurate. When I got back at 8:03 which the truck was due back at 8:30 to find my car trapped in by all other uhauls which was not my fault, so of course I didn't have a ride home so I called the phone number and ended up talking to 3 people in Arizona that was trying to reach a manager here in Las Vegas that could move the truck I set there for 1 hour, so I left and came back and still no luck so I had to take the truck home until they opened the next day which mad me late for work in 3 months I have never been late for work all BAD!!!!!! OH AND I HAVE MANY PICTURES OF THE HEAD LIGHT AND MY CAR BEING TRAPPED ALL NIGHT LONG PLUS I STILL HAD TO PAY.. VERY UPSET

Billy K. en

Grado:

Took forever to get the people to concentrate on one item, getting my rental out. They kept stopping and doing other things.

Angela W. en

Grado:

Most of the crew is less than friendly. The woman assisting me was extremely slow. I mistakenly left a piece of my refrigerator in the van. I called the next morning. I was kept on hold for 20 mins then the female employee said we didn’t find anything. When I questioned further she put me on hold again then miraculously found it in the trash. Throwing my item away was bad enough but she obviously lied initially.

Jaime B. en

Grado:

El cliente no dejó un comentario.

Matthew L. en

Grado:

El cliente no dejó un comentario.

Reonna T. en

Grado:

Customer service desk I rude! The older lady has absolutely no idea what she’s doing, I was there an extra 20 minutes for nothing at all!

Jan J. en

Grado:

El cliente no dejó un comentario.

Abdel G. en

Grado:

El cliente no dejó un comentario.

Darchelle M. en

Grado:

El cliente no dejó un comentario.

Michael F. en

Grado:

Had a nail in the tire sidewall on a 2 axle. They don't stock spares and would of had to put it out of service and order one. And it was the last of its size and I had to be some where. It made the 550 mile trip with out incident.

ANTHONY H. en

Grado:

Night and day from the pick-up location... super friendly and helpful. This is how staff should act.

Will H. en

Grado:

App sucked! I checked in, then found the truck and then had to go back inside and get keys and then go back to the truck! What is the point. Return staff was great and helpful.

Willie B. en

Grado:

El cliente no dejó un comentario.

Tammy B. en

Grado:

El cliente no dejó un comentario.

steven L. en

Grado:

El cliente no dejó un comentario.

LaTrice M. en

Grado:

Allen should hire more agents to serve the clients as well as have a dedicated mobile app agent to service those clients only. You would provide fast, effective service. However, efficiency needs to be addressed by upper management because it clearly does not exist with the manager Allen. Ask him about my reservation through the mobile app. How was it possible for me to complete my process and not receive keys or service?

Nathanael R. en

Grado:

El cliente no dejó un comentario.

Gustavo S. en

Grado:

The owner was very knowledgable about his equipment. His workers were very fast and work like a well oiled machine. This is my go to place for any big hauls

Richard R. en

Grado:

There were some features in the cab and on the dash I wasn't familiar with. It would have been nice if someone had explained these features before I left.

Douglas T. en

Grado:

They provide incorrect information regarding fuel charges. Truck was not full when picked up which created a significant overcharge.

Tanija S. en

Grado:

I was over charged, for a truck. Charged 2x which should not have been on there.

Zach O. en

Grado:

Great customer service

Stephanie S. en

Grado:

El cliente no dejó un comentario.

Robert K. en

Grado:

When I make a reservation a month out i expect the correct equipment to be available. Especially in a town this big where they could have gotten the correct equipment from another store the day before i needed it

Martin S. en

Grado:

On my on experience everything was excellent????

Christopher W. en

Grado:

It was very frustrating when checking in to get the truck. It took close to 30 minutes to get the keys. Then the people continuously stated don't leave until I look at the pictures they sent me via text message. I waited another 4-5 minutes and they never arrived. The sad part is when checking in the clerk asked me if the phone number on file is a good phone number, which it was, but I also told her this is my cellphone number. Then I asked when I'm I going to receive the photos, and the other girl at the counter had the audacity to ask me if I knew my phone number. To improve, when you have a store full of people, open all of the windows to get people out to their rentals faster. Have people that are more aware of what is going on.

Stella J. en

Grado:

El cliente no dejó un comentario.

Kristine M. en

Grado:

Very happy. Great fast service for an easy 1 day move .

Mark H. en

Grado:

Very happy with service I received thank you

michaela l. en

Grado:

Representative was rather bland and in a mood

Ruth M. en

Grado:

Easy access and clean facility. The Green Room served me well! I left a few things, and took a few things. Thanks!

michelle r. en

Grado:

Great customer service.

daniel y. en

Grado:

The staff were helpful and friendly.

Michael W. en

Grado:

Great experience from start to finish friendly , helpful, and very nice

Paulin K. en

Grado:

So far the best UHaul Store I saw since I'm your Customer. Professional, courteous, friendly staff. Strongly recommend this location.

Maria J. en

Grado:

Great staff and location.

Katia M. en

Grado:

This is the second time I use this facility. And both times I have been very happy all around. Thank you to all the staff.

Denise M. en

Grado:

Staff is very slow. Computers not working and manager is rude

Anneesah F. en

Grado:

Thank you for your storage services.

courtney f. en

Grado:

The staff at the Craig Rd facility were excellent. I rented a unit there for about a year and a half and never had a negative experience. I would recommend the Craig Rd location to everyone!

William T. en

Grado:

I placed the order by telephone and I ended uop getting a unit that was too small. They were very accommodating at the office and upgraded us to a larger unit and all was well.

Mike B. en

Grado:

i liked the security system. there was plenty of carts for moving my stuff and easy to get to the loading dock

Sheila M. en

Grado:

Needs more help when lines get long. One person is not enough. But great service.

Jesse D. en

Grado:

I was told the unit I got would fit all the items of a one bedroom apartment, but it ended up not so and I had to stack up high with no room and I still had to find another place to store the rest. :/

Vershawn S. en

Grado:

Staff was very helpful and friendly.

LaChasity C. en

Grado:

The staff was always professional and knowledgeable. The lines and wait could get long but overall this facility is the only one I would use!

Xavier Ranaii K. en

Grado:

Good service, but gets backed up.....prehaps you could hire more counter help for such a popular and busy location .

Branislav D. en

Grado:

Very kind and helpful.

Tracy M. en

Grado:

I was in and out not to much of a wait thank you 😍🤗🤩

Anneesah F. en

Grado:

I did not receive my storage key on the same day that I purchased the storage rental.I contacted customer care,but unfortunately the manager was not available. Had to keep the u haul rental overnight.

Franique A. en

Grado:

Staff were friendly and helpful

Barbara W. en

Grado:

Great customer service

Myranda E. en

Grado:

The service and understanding I got from this staff was the best!

BRANDI S. en

Grado:

N/a

Steven R. en

Grado:

Thank you.

naomi a. en

Grado:

This facility is clean. The staff is great. I definitely would recommend this place

Terri R. en

Grado:

Clean facility Great people to help you

Bobby E. en

Grado:

Great Staff Secure Building. Would Definatley Recommend

Gregory W. en

Grado:

The facility served me well with my moving and storage needs.

linda p. en

Grado:

Staff was helpful all of the time but not always friendly.

virginia r. en

Grado:

Thank you!

ENGRED S. en

Grado:

I've had my storage for about 4yr. Never had a problem with my unit,access or staff.

Johnny B. en

Grado:

The property is always clean and the carts are always where they belong.

Tom M. en

Grado:

It was ok

Scarlett M. en

Grado:

Excellent staff. Very knowledgeable and super friendly!

Joslyn h. en

Grado:

I wasn't treated fairly and i left and still owe a bill

Robert M. en

Grado:

I found the staff at that facility untrained and unable to perform and inform me of procedures, thereby causing me to be charged for 5 hours of overtime by my moving help company. NEVER use U-Haul!!!

erica h. en

Grado:

Great experience. The staff is great and very helpful.

Dawn R. en

Grado:

I returned my truck before noon on the same day, I got a call from the office and they said to me, very rude “where’s our truck”? I was like I returned it, you guys checked it in.didn’t even apology

Martin C. en

Grado:

Everyone is so helpful and nice. The place is busy and they do the best they can to help everyone out in a timely manner.

Gina M. en

Grado:

Prompt assistance clean facilities helpful staff

Frank S. en

Grado:

very very uncaring Uhaul how dare you insult me? You sell my deceased dad storage unit with no notice for a $100.My dad was with your company for over 3years paying on time until he passed away 😪😪

JEROME M. en

Grado:

Excellent customer service! Location very clean and safe

Dionna C. en

Grado:

My U-Haul representive was awesome! Very quick and efficient. I don’t remember the young ladies name but she was very nice

JAMAR G. en

Grado:

The employees made my move in and move out extremely fast and easy. I can say this is one of the cleanest storage facilities I have used.

Jacqueline J. en

Grado:

Thank you all so much

Justin Tyler M. en

Grado:

I will never rent from Uhaul again. The employees stole over $15000 worth of my belongings and the insurance I paid for refused to cover any of the damage and theft and hung up on me multiple times..

Sherell B. en

Grado:

Staff was very rude and not helpful one bit. They were purposely trying to give my husband and myself a hard time on our move out day.

Frank R. en

Grado:

The rental went really well . The customer service was excellent.

Nathaniel R. en

Grado:

The staff at the Uhaul on Craig Rd. Really helped me out with storage reservations. I really appreciate it. Thank you

Angelique H. en

Grado:

Staff was very knowledgeable very humble

Burdel W. en

Grado:

Easy to reserve and easy to change.

MAX M. en

Grado:

Very nice storage facility.

ramiro m. en

Grado:

My toolbox looked like it was tampered with but can’t be sure

Melody T. en

Grado:

My property was damaged in the Ubox. The location was unapologetic

Janet C. en

Grado:

Great staff who went above and beyond!!

Maya S. en

Grado:

The person answering the phone had no clue on what was going on

Pashion W. en

Grado:

N/a

Jared B. en

Grado:

Most of the staff is unhelpful if not incompetent. There are a very few who are good employees, but they are outweighed by the dead weight.

Sharon S. en

Grado:

Uhaul is top of the line when it comes to your moving experience. The trucks are clean, comfortable, and handle well. The staff are friendly and helpful. I would recommend Uhaul for your moving needs.

troy w. en

Grado:

Ramona is absolutely without question the Best employee you have at this location. Work her fingers to the bone from start to finish of her shift.

Jennifer E. en

Grado:

They got me out of quite a jam involving the truck and trailer right before I needed to drop it off and had been driving for 7 hours. They even stayed open late to assign me my storage unit. Thanks!

La Trina R. en

Grado:

The price I paid for one of the 5x10 units ($89.95) is a little high for the amount of space. The storage wasn't deep enough. I needed another larger unit that was unavailable. I had to get two

CELIA U. en

Grado:

Great and clean facility.

Lorene R. en

Grado:

100% satisfied. Excellent staffs.

JAMES A B. en

Grado:

The manager Allen was very helpful.

Gerald S. en

Grado:

My evaluation would be much different had the security system for one of my units been working. Spoke to manager about issue first day who put in a work order but the problem was never resolved.

TERESA W. en

Grado:

The process to move out was rather painless. The two guys that assisted were friendly and courteous and answered any questions that I had without hesitation.

Pamela-David B. en

Grado:

Appears secure however our unit was broken into. Ent over top and removed hasp from door. So door was able to open without triggering alarm. Mgr refused to refund payment for Jun. unit empty on 29 May

ZENON H. en

Grado:

Oh I think they over charge me for storage but is fine I am happy because I move my stuff to other locations they look better care

Patricia T. en

Grado:

Please hire additional staff; wait time to counter is way too long (60+mins). Also, allow the AC to cool the facility as during long wait times it gets really hot with a lot of customers. Thanks!

RICARDO C. en

Grado:

Thx

Margarita R. en

Grado:

My time with U-Haul was great staff each time was friendly and helpful I would definitely refer friends or relatives