Customer Reviews for U-Haul Moving & Storage at West Craig Rd

9,704 comentarios

160 W Craig Rd   North Las Vegas, NV 89032
(Commerce St)

(702) 642-0319

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(702) 642-0319

160 W Craig Rd
North Las Vegas, NV 89032
(Commerce St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Anthonae S. 
Clasificación:
5.0

The signage was a little hard to locate. Barcode lockbox, return keys slot....

Joel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph L. 
Clasificación:
5.0

Honestly as for my opinion u guys are always professional don't change a thing

xavier R. 
Clasificación:
3.0

Customer service wasn't great

ERICA B. 
Clasificación:
5.0

As someone that rents Auto Transports on a regular basis, I have learned to always choose the location on Craig & Commerce even if it isn't the closest to me. Whoever manages this location has got to be the best in U-Haul. This morning I was greeted by Kayla right as they opened the doors at 7:00am. I was greeted with a smile and was in and out of the office within 3 minutes. Waiting for me outside was Vernon who should be on a Nascar pit crew. I was hooked up and on my way in under 3 minutes. I receive incredible service consistently every time I rent there. This location closes at 7:00 pm and I happened to drive in to the return area at 6:59. There was a van being checked in and cleaned in front of me, so I got to watch as Leveron cleaned and checked this vehicle and I was amazed. He thoroughly but rapidly checked the van within 5 minutes. It was spotless. It was amazing to watch, then, even after 7, he gladly checked me in and I was out of there in a flash.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monalese S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald Q. 
Clasificación:
4.0

Free dollies ;) Very convenient because I could pick up the truck after work and return in after they closed not adding another days fee

DEBORA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clarence J. 
Clasificación:
3.0

El cliente no dejó un comentario.

CLEA M. 
Clasificación:
5.0

Very easy drop off. No paper work was needed. We were in and out in less than 2 minutes!

Jade V. 
Clasificación:
5.0

Your service and accomodations was very well on Q, the many times I have rented, I was always satisfied.

BARBARA JEAN S. 
Clasificación:
5.0

The employees were very helpful and courteous and the U-Haul truck was clean. The return process was extremely informative and easy!

Sherryl W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie C. 
Clasificación:
5.0

They need lock gas caps on their trucks ,because someone had sipe out the gas out the first truck ,there was no gas in it ,they gave me another Truck

Sandra S. 
Clasificación:
5.0

every thing was great .

Annette G. 
Clasificación:
5.0

Rented a van which was brand new. Needless to say it was in good condition.

MICHAEL W. 
Clasificación:
5.0

The container was unavailable due to no forklifts being available at the shipping center. I first was told that my box and contents were overweight, but that was proven wrong. Then I was told that it would take several days before the box could be moved from the shipping center to the UHaul location where my storage room is. So that held up my progress, in vacating the box and finalizing the move. I appreciate the good help I got in resolving these issues.

Milton M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY F.  |  First Impressions 
Clasificación:
5.0

Use info on record if inactive less than 6 months

Toukata T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne L. 
Clasificación:
5.0

He help me lift a box that was bigger than me & took my trash to the bin 💜

Roslyn M.  |  Overall Experience 
Clasificación:
4.0

Everything was great 👍

mary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mayra T.  |  Overall Experience 
Clasificación:
5.0

Great job from pick up to delivery. All the staff was awesome.

Richard C. 
Clasificación:
5.0

Excellent speedy local service.

Daniel L. 
Clasificación:
5.0

excellent local speedy service.

Daniel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEENA ISABELLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myron N. 
Clasificación:
5.0

I have mentioned this before, while the staff was so very nice and accommodating the access to unload or load belongings was not as accessible as I would have liked. Trucks and storage pods and cars often filled the areas to the dock. I understand the lot size can create obstacles but storage is a large part of your business, for that reason alone it would seem an answer might be in a reorganization of the facility.

Kenneth F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
5.0

everything was wonderful

Barry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis B. 
Clasificación:
4.0

Military discount

Chris O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio R. 
Clasificación:
5.0

Everything was wonderful, THANK YOU

TYRONE P. 
Clasificación:
4.0

I was charged for furniture pads even though they were not issued during the pick up of the rental.

Juan I. 
Clasificación:
4.0

El cliente no dejó un comentario.

ted L. 
Clasificación:
5.0

Shifting the truck was difficult. It took a lot of tries and effort to get into any gear and into park. It must be repaired before being used again. I told the receiving attendant the problem when I returned the truck. The employees were efficient and helpful. The process of renting the truck and returning it was excellent.

Allen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony M. 
Clasificación:
3.0

Truck gear shift sticks as well as seemed to need transmission fluid, stuck in every gear every time

XAVIER N. 
Clasificación:
5.0

Best customer service I've received in a long time

Barbara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara C. 
Clasificación:
5.0

I can't think of anything that the Craig location can do to improve. It's that good. Once again, this location provided me with excellent service. I was forced to use another location earlier in the week since Craig didn't have the Auto Transport in stock that I needed. Needless to say, it was a disaster from start to finish at this other location. They treated me like it was a jail house induction. Took a picture of me, called my alternative number to check on it, it was very demeaning. At the Craig location, I uploaded my drivers license during the online check-in and I was in and out in 5 minutes. The staff there are friendly and very professional. Scarlett checked me out quickly and flawlessly and Desmond was waiting and ready to hook me up and get me on the road. I was on my way in 5 minutes.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon D.  |  Overall Experience 
Clasificación:
5.0

Angela was a great, helpful and awesome person, she went above and beyond to help me out with my return, she was very patient with me and my concerns regarding my contract, if I could give her 10 stars review I would!! Thank you so much Angela!!! Great leader as well!! I totally recommend this location!!!

richi G. 
Clasificación:
5.0

Nothing everything was done well

Greg W. 
Clasificación:
5.0

I have to say that all people that work there were very professional and helpful. Thank you for an excellent experience

LOREN B. 
Clasificación:
5.0

The sun visors were falling off

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne L. 
Clasificación:
5.0

Originally my order said it wouldn't be fulfilled to the amount I was needing but I was able to rent the same truck for the amount of time I needed without issue. ¡Gracias!

Larissa S. 
Clasificación:
5.0

Very quick check-in and return.

QUINTON J. 
Clasificación:
5.0

Uhaul at 160 w craig rd nlvnv has the Greatest Team I've ever dealt with!! Thank you

Patricia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marshall G. 
Clasificación:
5.0

Please fix the driver side window door knob that is loose and keeps coming off as I roll down or up the driver side window.

Jacinto Tayer V. 
Clasificación:
5.0

El cliente no dejó un comentario.

kristina S. 
Clasificación:
5.0

they have some cool people working there. helpful, knowledgeable, and professional. the storage center is always clean, the office staff, takes care of business. General Manager is available and helpful, overall. Nice place. *would love to see 24-7 access available again, with your security measures in place and card or pin access, it helps night shift workers and truck drivers, and with 120 degrees during the daytime. how hot? so hot you have to walk around w/ your arms spread out from your body so you dont sweat. thank you

eun l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence S.  |  First Impressions 
Clasificación:
5.0

I have often wondered if the employees could park in the front of the building facing Craig Rd. Instead of the west side or sometimes around the loading and unloading dock. The Craig side parking of your trucks would still give you exposure and allow traffic to move through your lot. You might also direct traffic around the building to your West when trying to exit instead of trying to go against the incoming traffic. The use of signs would help in this endeavor. I have found that the staff at this location work very hard to accommodate the needs of their customers. You should buy the lot to your West and expand your truck and trailer rentals there and expand you storage where you currently operate. Just a thought. Ken Fitzgerald.

Kenneth UH F. 
Clasificación:
5.0

Always enjoyed dealing with Angela and her staff. Professional, efficient, knowledge and fun.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abraham D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

Just keep up the good work you guys are doing an awesome job I recommend you to anybody who is moving or needs to travel with a lot of items.. thank you so much. 👍👍👍

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos V. 
Clasificación:
4.0

Very smelly. All of my clothes that i moved now smell

Myiesha J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIAN D. 
Clasificación:
5.0

Another amazing rental transaction from the U-Haul at Craig. I went in at 7:00 am and was greeted by Mekka who thanked me for checking in advance and had me out the door in less than 3 minutes. I was met out at the Auto Transports and was quickly and thoroughly hooked up and on my way in about another 3 minutes. You get spoiled going to this location. Occasionally I am forced to go elsewhere and it takes others 30 minutes and the staff seem really unhappy and treat customers horribly. This Craig location should become a certified training center. I appreciate all their efforts and will continue to use this location in the future.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles b.  |  Overall Experience 
Clasificación:
5.0

Everyone was very accommodating. The Ford F650 26' was so much better than the 20'.

Thad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy A. 
Clasificación:
5.0

Staff was friendly, professional and process ( check in and reserve online) was very organized. Keep up the great work!!

Tim P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Owen C. 
Clasificación:
3.0

But I would let them know its truly pricey. I had the truck for about an hour. And a $29.95 rental ended up costing me over $80. Because the mileage cost is so high which does not include the cost of gas you have to replace. You dont get the rental on a full tank.

Wanda B. 
Clasificación:
3.0

Little better on person to person customer service, not bad but could be better

jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A D. 
Clasificación:
5.0

trailer was clean, but was well used. had lots of dents and looked ruff.

ROYCE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deneen B. 
Clasificación:
5.0

I like this place. Very well organized, good communication via the intercom, and a loading dock made for U Haul trucks!

Milton M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

karla l.  |  First Impressions 
Clasificación:
5.0

Every thing was on time.

Jaruben J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA M. 
Clasificación:
5.0

I rent the Auto Transport quite often and have experiences with several of the U-Haul locations in town. I always go out of my way to use the facility on Craig as it has the best and most professional staff around. This particular visit I was in and out in about 5 minutes. The managers are very friendly and had me out in a flash. I was greeted outside by DeAndre who quickly and thoroughly had me connected and on my way. I can't tell you how much I appreciate the service.

Richard P. 
Clasificación:
5.0

Not applicable

Marcel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
5.0

Great customer service, very polite attentive employees. Great experience.

SHERRIE M. 
Clasificación:
5.0

Quick Easy Explains step by step process We rented a moving truck last year, this experience was top notch compared to a year ago. It gets you in and out so you can spend more time moving into your new place. We will be back if need to and highly recommend U-haul The crew was amazing at this location. Please reward them for their hard work.

Justin M. 
Clasificación:
2.0

Learn to be polite to customers. I reserved a 26' truck and had to take a 20' truck. Resulted in having to leave goods behind. Personally that worked in lot we're rude there.

Gary S. 
Clasificación:
5.0

very prompt and professional...easy return

Lawrence L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNELL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jana J. 
Clasificación:
5.0

Kaylen helped me immediately at the counter. She was professional and friendly. The staff in the maintenance area immediately gave me my blankets. Byron received the truck politely and efficiently! This staff is always prompt and kind! They are excellent!

Charles H. 
Clasificación:
1.0

When your boogie AF employee starts arguing over a gallon of fuel in my favor (barely over half), instead stormed out because she had to hang up her personal cell phone arguing with paperwork right in front of her showing it was 1/2 tank at rental... IDK, but god damn! Girl confused over $6? We only drove 40 miles!?

Steven S. 
Clasificación:
4.0

The trailer was dirty but on the outside and didn't effect the rental.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KUM JA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina M. 
Clasificación:
1.0

There was a hole in the sidewall of the left driver's side outside tire. It caused a slow leak. That was discovered many hours into the trip. Roadside Assistance was very timely. Windshield wipers didn't work. That's a safety issue. That wasn't discovered until hours after the trip began. Lost many hours due to taking it to a U-Haul service center in Sparks, Nevada. They couldn't diagnose the problem, so they sent me to an independent mechanic shop. It turned out only to be a missing fuse. That's a very poor indication of the quality of service and safety at that pick- up location.

James O. 
Clasificación:
5.0

Everyone was very nice

Patricia S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

guwyne B.  |  Overall Experience 
Clasificación:
5.0

Excellent staff. Very helpful.

matthew c.  |  Overall Experience 
Clasificación:
5.0

Truck and storage rental was very convenient. The access to the storage was the best. I highly recommend Uhaul over the other company's because of the price, courteous staff, and their trucks. Man, do the perform on the road. Thank you. 殺

Cheryl C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittney P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CASSANDRA C.  |  Overall Experience 
Clasificación:
4.0

Although this location is very busy, it is very well maintained and well lit. I only had a couple of incidents in almost 4 years of renting a space and I was never charged for my error (did not log out, did not put lock back on unit properly).

Jennifer E.  |  Overall Experience 
Clasificación:
5.0

Very helpful and courteous staff!

Cremolia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M.  |  First Impressions 
Clasificación:
1.0

First my reserved first floor unit was not available. Second sent me to a storage unit that was locked and still in use. Third sent me to a unit saying the lock would be inside the unit which it wasn't. After this I tried to upgrade my size of the unit which they upsold me on to find out they did not have any available. Canceled my unit and went to a different facility.

Christopher m.  |  Overall Experience 
Clasificación:
2.0

First my reserved first floor unit was not available. Second sent me to a storage unit that was locked and still in use. Third sent me to a unit saying the lock would be inside the unit which it wasn't. After this I tried to upgrade my size of the unit which they upsold me on to find out they did not have any available. Canceled my unit and went to a different facility.

Christopher m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laqueisha O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shonneia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

toby H.  |  Overall Experience 
Clasificación:
5.0

The bathroom was in exceptional condition for it to be in a public establishment I give two thumbs up for the bathroom. For the U-Haul storage on 160 East Craig Rd., Las Vegas, NV

CASSANDRA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary A.  |  Overall Experience 
Clasificación:
4.0

Manager, I believe Angela, she was amazing and so was the manager of the original store we called!

William S.  |  Overall Experience 
Clasificación:
5.0

Luv yall

Stephanie L.  |  First Impressions 
Clasificación:
5.0

Service rep went out of her way to assist us. Gracias.

Barbara P.  |  First Impressions 
Clasificación:
2.0

Someone that work there they broke into my storage and stole my stuff that storage is the worst ever

Catherine C.  |  Overall Experience 
Clasificación:
5.0

I would rent from u haul again. Your company was very professional about my whole experience again thank you Gary Baldwin.

GARY B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald C.  |  Overall Experience 
Clasificación:
5.0

Staff was above and beyond in every aspect. Best location managed location that I have ever rented from in over 20 years.

William K.  |  Overall Experience 
Clasificación:
5.0

Friendly staff and quality service

LASCELLE LEONARD M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta U& Al M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven V.  |  First Impressions 
Clasificación:
1.0

They dismissed me on first attempt in that specific u haul center for some case they thought was invalid and had to pull some ropes to prove validity on credentials. Called them few days after if I could un-insure my car since it was literally parking outside my neighborhood and exhausted literally under 2 miles, one of the representatives said that i could uninsure the car and restart a new transaction then the following day ended up hearing unfortunate news that I couldn't so ended up paying for a storage truck I didn't drive nor use for days because of some misleading information then tows my truck saying the card was insufficient yet they were able to charge 500 something dollars to my account without my permission which I find violating my personal rights to my personal belongings and is hindered as fraud. I will report this case to the better business Bureau

gino m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerusha H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

bryant m.  |  First Impressions 
Clasificación:
4.0

The facility is well maintained. The staff is very friendly.

WANADRA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

germaine g.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Dominique B.  |  First Impressions 
Clasificación:
5.0

I thank Uhaul from the bottom of my heart

charles w.  |  Overall Experience 
Clasificación:
5.0

Manager Romona & Crew member Eddie were both outstanding in their communication about the facilities as well as helping me getting situated. Customers need to be reminded to ALWAYS FIRST SWIPE ENTRY CARDS at main door BEFORE going to open their units OR the alarm will sound, it happened several times as customers were not aware of this; myself included. Also to SWIPE CARDS BEFORE LEAVING so as to ensure their unit is properly closed.

DAVID ROBERT G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Leah & Gavin H.  |  Overall Experience 
Clasificación:
5.0

Thank you Patricia for making good on my storage unit. I really appreciate it.

Loretta U& Al M.  |  First Impressions 
Clasificación:
5.0

I will surely use this facility again when the need arises, everyone is very professional 😀

MARQUENTTA ARMAD M.  |  Overall Experience 
Clasificación:
5.0

Awesome store very professional and down to earth. Clean and super friendly all the employees were above board on everything I needed. Gracias

MONIKA E.  |  First Impressions 
Clasificación:
3.0

The facility is well maintained, however the employees are pretty rude especially the manger named Angela Crocker.

Jennifer B.  |  Overall Experience 
Clasificación:
5.0

GreatCustomer service

MISTIHANA MARISHA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NIYA P.  |  First Impressions 
Clasificación:
5.0

The staff at the storage facility were all courteous and knowledgeable.

CARLOS H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Murial S.  |  Overall Experience 
Clasificación:
1.0

Our unit was broken into and irreplaceable items stolen. The management/staff was either not clear or purposely dishonest when the tampering happened. Suspicious our unit was targeted due to military affilation, the breakin was very intentional and specific. Upon retrival of our items the manager was clueless on how to proceed with the issue.

Matthew T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J.  |  Overall Experience 
Clasificación:
5.0

Staff was GREAT

ROBERT S.  |  First Impressions 
Clasificación:
5.0

All around Best customer service ever.

Dominique B.  |  First Impressions 
Clasificación:
2.0

My access code did not work as the system was down for months. It took 2 months to finally get an access card for after hours access to my unit, and well, that never worked either. Only able to access during office hours, and was told to deal with the loud alarms inside the building. I don't think this is an issue by the staff, but more so the higher echelon not fixing the problems in a timely manner. All location employees did their best to satisfy the customer.

JOHNATHAN RICHAR M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Keegan L.  |  Overall Experience 
Clasificación:
5.0

Very helpful

christian k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Montae J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lauquaua k.  |  First Impressions 
Clasificación:
5.0

Romona is great

Shirzell T.  |  First Impressions 
Clasificación:
5.0

Very knowledge with facility procedures Their serbive is to been recommended

laverne p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nora S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia G.  |  First Impressions 
Clasificación:
5.0

Thank you great customer service

Juan S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

justin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Alexis M.  |  Online Move In 
Clasificación:
3.0

Have an issue with my storage unit. U-Haul Rep contacted me and said that I moved out. Not True . Still have unit. Called to find out what was going on! On hold for 45 minutes. Hung up. Terrible customer service. Will have to go to the office and see someone who can help. M Linde

MARTINS L.  |  Overall Experience 
Clasificación:
4.0

I received my uhaul trailer at on obscure location outside of Austin TX. The address on your company email was incorrect that business move down the road and where I picked up the trailer was in a pasture quarter mile from the rental office. There were two 6x12s I asked which one and backed and hooked the one he said. No inspection of the trailer brought it to rental office and was charged $10 for an electrical adapter for my 2009 Tahoe still no inspection offered no jack nor trailer jack. They allowed me to leave. I discovered two tire were rotten requiring me to pull into a real uhaul rental business on Slaughter Ln in Austin where an employee changed both bad tires. Appears to me the other place where I picked the trailer at was a repair or mechanic shop not a rental outlet you want advertising your company name. The manager was not very friendly nor his assistant down in the pasture waiting for me. They offered information about the trailer allowed me to leave with two bad tires. This should explain the poor comments but the corporate office CSReps and the dropping off trailer and storage facilities in Las Vegas were both excellent

CARLOS H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Saqualia J.  |  Online Move In 
Clasificación:
5.0

We always use Uhaul for moving and other needs such as needing boxes for mailing a gift. Uhaul has never let us down and has always been on the mark for all our needs.

JO K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

charles b.  |  Overall Experience 
Clasificación:
5.0

My only issue with U-Haul is that I'd paid for the month and vacated the unit 2 days into the month - yet they didn't refund any money

Rebecca H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevena A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jarvis M.  |  Online Move In 
Clasificación:
5.0

The young lady who helped us was extremely professional and very personable.

william f.  |  First Impressions 
Clasificación:
5.0

Super easy from start to finish

Ronal C.  |  Online Move In 
Clasificación:
5.0

The service was excellent the place was clean I enjoyed the hours I really liked that place it was really nice and thank you guys

KONOA MARLENE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen v.  |  Overall Experience 
Clasificación:
4.0

Great customer service.

Dorris E.  |  Overall Experience 
Clasificación:
4.0

My bed mattresses had water damages in my unit. When I was getting them out of the unit last year in June if 2020. My items had to be trashed I filed a claim and no one never responded.

Troy W.  |  Overall Experience 
Clasificación:
5.0

This Uhaul facility's staff and storage were a great blessing for me when I needed it. Outstanding service!

Jason C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Pablo L.  |  Overall Experience 
Clasificación:
5.0

After hour check 8n was tedious. But, everthing else was great!

Barbara H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador P.  |  Overall Experience 
Clasificación:
5.0

Scarlett,extra helpful patient professional, product knowledgeable, Ramona storage unit knowledgeable patient hand cleaned and sanitize my unit personally prior to my move ( general manager) very friendly personable seems very focused and driven on having a top notch facility, there was even a new gentleman didn't have a t-shirt yet had kind of a long beard I could tell underneath its mask very friendly tried his very best to help me get hooked up with a trailer hitch for my truck, having to make an appointment to get a hitch installed in no 24-hour access I'm only two disappointments, I rented U-Haul for 2 years on Boulder highway Henderson 24-hour access for a truck driver is a good thing to have, then we may be in and out of town and have to get inside that storage room to get things or move things in and out it just makes good sense. Last but not least once you're assigned a vehicle one of the courtesy clerks should go and get that vehicle and pull it up to the front for you just as if you were bringing it back, I had to go and get my own truck and was blocked in by another truck so I second trip up to the office to get someone to move that other truck wasn't really a big fan of that. Overall it was an awesome experience

deshon G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tracy b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandra R.  |  Overall Experience 
Clasificación:
5.0

There was a misunderstanding about the size but Kimberly and the store manager were able to quickly assist me with an upgrade. I am thankful for that, instructions were not as clear but ones again the ladies helped me.

Abigail C.  |  Online Move In 
Clasificación:
5.0

The website and email communication could be a little more detailed. Thankfully the on-site staff were extremely helpful with any questions I had.

Ta O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha H.  |  Online Move In 
Clasificación:
5.0

The customer service was excellent no complaints

Francis B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Moises C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Antoinette C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  First Impressions 
Clasificación:
4.0

Very freindly staff

Shavonne H.  |  Online Move In 
Clasificación:
4.0

Excellent customer service

Linda H.  |  First Impressions 
Clasificación:
5.0

Muy buena la actitud de los trabajadores y muy limpio y barato lo volveria a rentar si lo volviera a nesecitar muchas gracias por su buen servicio....

Angela R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G.  |  Overall Experience 
Clasificación:
3.0

Someone climbed over the interior wall into my unit and looked through my stuff. I had nothing of value inside but was disappointed with security of my unit. I would've stayed except the rent kept being raised. Otherwise it was an okay place to store non valuable belongings.

Lauri M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANN P m.  |  First Impressions 
Clasificación:
2.0

The staff is nowhere near professional, nor welcoming. Also, during customer service would you think you would have more assistance in finding your unit, or a little more informative about it. I just did not like my experience from start to finish. I am very unsatisfied. Knowing I have to pay 90 a month, with customer service that bad is upsetting.

Carine O.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

jason lee c.  |  Overall Experience 
Clasificación:
5.0

Comment/rating about access hours based on changes in Sept, Oct & Nov 2020 to access only during regular U-Haul faculty office hours which was inconvenient and without compensation.

janice m.  |  Overall Experience 
Clasificación: