Comentarios de los clientes para U-Haul Moving & Storage at West Craig Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at West Craig Rd

Clasificación general:

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LINDA LOU H. | First Impressions |
Clasificación:

I received excellent customer service.

CARLENE ANN P.
Clasificación:

Grateful they let me return the trailer.

CAMERON D. | First Impressions |
Clasificación:

I think the staff do a phenomenal job especially in times like this with the pandemic going on. Thanks for everything you guys do.

Karen F.
Clasificación:

El cliente no dejó un comentario.

Douglas S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sindy M. | Overall Experience |
Clasificación:

We rented a truck to move our things out the storage unit which was due in 5 days. As we were loading the 26’ truck, we went back up to our unit only to find out Ramona an employee cleared out our unit without our authorization, she put a free tag on the unit and checked us out saying we turned the unit it. Now we have missing items. This was the most horrible experience. Not to mention when we went in the office bothered about what happened. That employee got in my face less than a foot away and started yelling in my face clapping her hands and I numerous Ku told her to step back and step back and she didn’t care. The assistant manager was standing right there and was quiet. As she kept acting like a lunatic I became irate and belligerent and thats when the assistant manager Dante Intervine, as he was talking she kept laughing and rolling her eyes, you can tell she didn’t care about her manager. Also, she stated she called us to ask if we were checking out which probes her integrity is off, I have my phone bill showing there is not on call made to my phone or the phone listed for that I tire time we were there. This is literally the worst experience ever!!!

Francisco R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

great place to do business — appreciate the efforts

Rochelle H. | First Impressions |
Clasificación:

Everything was as expected until they told me where my storage unit was. I specifically reserved a first floor unit over a week in advance since the last time we used this place we were on the third floor all the way in the back of the facility. As soon as I completed the paperwork they told me my unit would be on the 2nd floor. I told the lady I reserved a 1st floor unit. She told me no 1st floor units were available. What's the point of making a reservation if they don't reserve it.

Anjanette J.
Clasificación:

Staff was friendly and very professional

Terry J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kevin B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Danny C.
Clasificación:

El cliente no dejó un comentario.

William C.
Clasificación:

Kimberly and Tamieka are outstanding customer service agents and were very helpful with my truck reservation. Thank you ladies.

Richard R.
Clasificación:

Insure "Older" customers such as myself are versed for text vehicle inspections and have internet connections

AARON SHIGERU M.
Clasificación:

El cliente no dejó un comentario.

Ashley H.
Clasificación:

They were nice but busy

John C.
Clasificación:

Everyone hears the bad " reviews". I really enjoyed my experience with UHAUL. The employees are very professional, friendly and knowledgeable.

NENITA MORADOS L.
Clasificación:

nothing really at this time, you guys pretty much doing very well.

Ronald T.
Clasificación:

El cliente no dejó un comentario.

Mary B.
Clasificación:

Understaffed

Jack E.
Clasificación:

Explain in more detail about dropping off a truck over the internet.

JUAN HERIBERTO S.
Clasificación:

El cliente no dejó un comentario.

Tawanda L.
Clasificación:

The guy who checked me out was rude, I purchased a dolly for my move...Dolly was not on the truck. Uhaul back door got stuck. DEFINITELY WAS A BAD EXPERIENCE. BUT UPON RETURN, THE GUY WHO CHECKED THE TRUCK IN WAS REALLY NICE.

Jasmine T.
Clasificación:

Better training for new associates , it was ridiculous that an associate would have to get the store manager just to be given permission to print out a quote for me before I paid. The associate was not knowledgeable to assist with completing my check out through the Mobile App for COVID convenience to the customer to avoid contact of truck rental. I have had Uhaul as a go to for all business and personal as well as referred clients since 2006 and was very disappointed in the quality of training the associate lacked. The store manager was a delight and I appreciated her grace in quickly resolving my check out, the gentleman Alex was another great example of customer service that took time out of his off time to receive my rental and finalize my bill after they had just closed 5 minutes before I arrived to do the night drop off. Thank you.

DANIEL R R.
Clasificación:

El cliente no dejó un comentario.

Regina M.
Clasificación:

Your staff was amazing!!

NATHAN TURNER S.
Clasificación:

I had a reservation and I changed the pick up time and got the confirmation email of the change and went I arrived my reservation was canceled and almost didn't get a truck and as they were redoing my reservation I got a call from the same facility in another office checking to see if I was coming to pick up my orginal reservation. I wasted an more then an hour trying to get a truck that just disappeared

Micah S.
Clasificación:

Make sure you get the entire order right. I did not get the hand dolly I ordered and I was unable to get it resolved.

DON R.
Clasificación:

:)

Myesha F.
Clasificación:

El cliente no dejó un comentario.

Charline W.
Clasificación:

The manager & a couple employees I spoke with were great .But when I first walked up a employee(not so great) she asked for my reservation number, looked it up, then told me ,why you rentin dis truck ,that's stupid . I thought wow. Then she tried to add more $ to my reservation that already included taxes. The truck looked clean,but it smelled like animal poop , like when you drive by a farm yard with all the cows . Uhaul took more$ then we're supposed to ,inconvenience, but took a few days to return$.

John C. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Stephanie D.
Clasificación:

El cliente no dejó un comentario.

maria C.
Clasificación:

All is good

WAYNE D.
Clasificación:

El cliente no dejó un comentario.

SUSAN LEE W.
Clasificación:

My truck was ready even before I arrived and everyone was so helpful and kind! Moving any thing on any day is stressful but the people here were wonderful! I will defiantly return to this Uhaul location for any moving needs!

DWIGHT B.
Clasificación:

El cliente no dejó un comentario.

richard I.
Clasificación:

Everything went great. Drop off in Vernal Ut. Was great too!!!!

JESSE RAYNARD E.
Clasificación:

El cliente no dejó un comentario.

ISABELLA H.
Clasificación:

El cliente no dejó un comentario.

CHARLES RUESS H.
Clasificación:

El cliente no dejó un comentario.

Rajive E.
Clasificación:

Make sure that inventory online matches what's in store for pickup.

Tiffany O.
Clasificación:

El cliente no dejó un comentario.

Terry L.
Clasificación:

I was in and out in less than 20 minutes.

JAMES M.
Clasificación:

El cliente no dejó un comentario.

Francine S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Anthony R.
Clasificación:

Easy in and out.

Michael B.
Clasificación:

El cliente no dejó un comentario.

JANICE S L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

YAVONN J.
Clasificación:

El cliente no dejó un comentario.

Scott L.
Clasificación:

El cliente no dejó un comentario.

BENJAMIN FRANKLI O.
Clasificación:

El cliente no dejó un comentario.

MARCIA ANN M.
Clasificación:

Quick and easy

Shawn Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RYAN LEE C.
Clasificación:

El cliente no dejó un comentario.

LINDA FAYE P.
Clasificación:

They only let me keep the truck 5 hours 😤 l a moving

DANIEL W.
Clasificación:

Help the new employee to be able to be more effective they are good.

Laura K.
Clasificación:

Nothing it was great.

Patricia C.
Clasificación:

Have always used U-Haul and had great experiences

Tysan S.
Clasificación:

Hello, My name is Tysan Sooaemalelagi. I had rented a Truck on Saturday 10/17/20. After getting the keys and recieving notification to inspect the vehicle one of the questions asks for milage and gas levels. It was wrong. Gas was not 3/4 of a tank. It was a little above 1/2 a tank. My travel was a little more than 30 miles. To full fill my commitment per contract I had returned the vehicle at 3/4 of a tank. When I went in to talk to someone about it. First this he told me that I didn't need to be in there to drop of a vehical. I had explained my issue. He did not understand what I was saying. I got so frustrated as he was telling me that I didn't say what I said after he was trying to explain to me what was going on. I paid roughly $18 in gas and handed in the keys and recipe and left. This guy had horrible customer service. He should be re trained on how to give service. I have been in retail for over a decade and was very dissapointing. Enjoy me paying for gas I didn't use... I had only used 1/8th a tank.

GABRIELA M S.
Clasificación:

El cliente no dejó un comentario.

Jenny S.
Clasificación:

The lot gets really crowded due to restaurant patron parking in the uhaul customer spaces. Maybe be more diligent on securing those spaces

Peyton S.
Clasificación:

El cliente no dejó un comentario.

marilyn D.
Clasificación:

El cliente no dejó un comentario.

Amber L.
Clasificación:

There was someone squatting in my truck when I went to leave. The staff was very helpful, was able to get him out of the truck and it cleaned for me to use.

Caroline B.
Clasificación:

Staff was very nice and helpful from start to finish!

Kristina R.
Clasificación:

We have no complaints--we do have a compliment. One of the team members, Alex, went above and beyond to help us return the vehicle and equipment. Though I was not quick with the online return, he stayed longer than his shift to assist. We will always remember that and will return for future U-haul services during the next move. Thanks!

Antonio D.
Clasificación:

Outstanding service.

James C.
Clasificación:

Very quick/easy pick up and drop off. Great job with website, pre-registration and staff training. Appeared to be a well oiled machine! Thanks

EUGENE WILLIAM M.
Clasificación:

El cliente no dejó un comentario.

Tori I. | Overall Experience |
Clasificación:

I’m only reading poor because the customer service rep spelled mind last name wrong so when I went to check in my truck it wouldn’t show up on the screen it kept saying no order found or no reservation found etc. next time it would be a lot more convenient and a lot less time-consuming if everything has been done correctly because of it it took me an hour to check my truck in and I have my children with me so it was really a pain in the butt other than that everything was great

MICHELLE S. | Overall Experience |
Clasificación:

I will never go through uhaul again there units are way over priced & after being a customer for almost 5 years they still wanted to charge almost $800 to take a truck from Las Vegas to Utah

JAMES HERMAN B.
Clasificación:

Staff was courteous and safe.

Kevion D.
Clasificación:

Very friendly staff

Mark C.
Clasificación:

El cliente no dejó un comentario.

CHARLES P.
Clasificación:

El cliente no dejó un comentario.

TANYA ADRIENNE C R.
Clasificación:

El cliente no dejó un comentario.

Maurice W.
Clasificación:

El cliente no dejó un comentario.

Timothy B. | Overall Experience |
Clasificación:

We have been very pleased with this storage facility. It has met our expectations when we really needed extra storage. Everyone was most helpful, especially Ramona. No complaints.

Randy W.
Clasificación:

Great customer service from everyone!

ERIC ALBERTO M.
Clasificación:

Keep doing a good job

Allison S.
Clasificación:

El cliente no dejó un comentario.

Angelic B.
Clasificación:

Always a pleasure! Pleasant staff and quick service. This particular store will always be my go to Uhaul! Keep up the good work guys and gals 😊

ANTHONY STEPHEN M.
Clasificación:

After hours web return had to navigate

RITA D M.
Clasificación:

Staff is friendly and vehicles clean

Jeanette S.
Clasificación:

El cliente no dejó un comentario.

Kimara D.
Clasificación:

The issues i had was the fact that they didnt have the truck i ordered and i had to go to the gas station right after i picked up. Good thing was my original price went down because i gave them extra gas. Everything else was great! The employees were very professional and willing to help.

ANITA LOUISE S.
Clasificación:

More cashiers available

SELENA JAYLA M.
Clasificación:

Robert was very sweet and pleasant.! He focused on what he could do for me rather than what he couldn't, since the size I wanted was unavailable!

MICHAEL JOSEPH M.
Clasificación:

Gas Guzzler

ERIKA NICOLE L.
Clasificación:

El cliente no dejó un comentario.

Michell O.
Clasificación:

El cliente no dejó un comentario.

EDDIE LAVEAL R.
Clasificación:

El cliente no dejó un comentario.

Brenda W.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

All was good. Truck, Price Service.

Orlando B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ANDREW JOSEPH S.
Clasificación:

The day before my pickup, the equipment I reserved was unavailable forcing me to to use the u-boxes. I was also promised and assured numerous times by numerous people that the boxes would be weighed for me (I need the weight for reimbursement for my PCS move with the Air Force) and now that's becoming a massive struggle, because all those promises u-haul employees made to me were apparently lies. Using u-haul has cost me an enormous sum of money, that I now probably won't be reimbursed for, and the only attempted compensation was a fifty dollar credit which is disgusting. I can't believe that they would treat service members this way when they make up a huge portion of their business in that area. Without even the slightest effort to make amends is appalling.

Dolores M.
Clasificación:

El cliente no dejó un comentario.

Monice W.
Clasificación:

I made a reservation and then I called to see if I could pick up my truck earlier. The person on the phone said no. I then asked if there was any other sizes available and the representative said no. I then called a 2nd time to the toll free number and I was I informed that cargo vans was available. I then rented a cargo van.

Kevin K.
Clasificación:

Was super easy return. Dropped off and was gone in under 5 minutes

Alan S.
Clasificación:

Professional and prompt. Only issue I had was the gas level on the truck was reported to us as 3/8ths of a tank when it was actually 1/8ths of a tank. However, I filled it to 3/8ths before returning.

Louis S.
Clasificación:

El cliente no dejó un comentario.

Christopher C.
Clasificación:

Customer service was the worst I ever had with uhaul

Victoria A.
Clasificación:

El cliente no dejó un comentario.

Carlos L.
Clasificación:

El cliente no dejó un comentario.

MANUEL V.
Clasificación:

Everything was smooth!.

Michael L.
Clasificación:

El cliente no dejó un comentario.

Inamarie F.
Clasificación:

They had me on hold for over 30 minutes with the first two calls they hung up on me. They weren't friendly at all. The truck to turn on was hard had to play with the steering wheel took minutes sometimes to get it to turn on. This kind of problem doesn't just happen over night. Others had to complain about the problem.

MARIANO M.
Clasificación:

Before going to the location I wanted to call and speak with someone. I tried calling them on two different occasions and no one ever answered. The truck they gave me was blowing out hot air which indicated the air conditioner never worked in 100 degree weather you need air conditioner. When I returned the truck I reported it, I was told it will be notated however I was never offered any type of compensation for my inconvenience.

LENA Y.
Clasificación:

Had my reservations setup for almost 2 months and the day I was moving I get to u haul and they don't have my truck available. U haul in las vegas on Craig is the worst. No one knows what their doing everyone there is incompetent.

JERRY J.
Clasificación:

El cliente no dejó un comentario.

Concetta H.
Clasificación:

The truck exterior was dirty. The interior floorboards were clean but there was spilled coffee/beverage sticky residue, a lot, all over the front of the pull-out cup holder. Enough to the point that we wouldn't use it during the trip. There was a ton of pet hair in between the seats and it was getting into our belongings the entire trip. The dolly and furniture pads we ordered were not with the truck and I had to make a separate trip to go back to pick them up. The woman that we worked with via the phone to do the mobile app self-checkout was borderline rude and quite cursory. The mobile app was quite slow. Playing devil's advocate - perhaps the signal wasn't good due to signal/cell tower placement? Both of the young ladies that I spoke to after the store opened as well as when I went in for the moving pads were helpful and pleasant.

Eric M.
Clasificación:

The line to actually get to a representative was long and only one person was helping people while there was three employees up front other than that the whole experience was awesome

Frank W.
Clasificación:

El cliente no dejó un comentario.

Pablo B.
Clasificación:

El cliente no dejó un comentario.

HELEN L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

tierra y W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Nancy H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

William B. | Overall Experience |
Clasificación:

I will never use U-haul again, very unprofessional staff full of lies.

Terance J. | First Impressions |
Clasificación:

When I rent a truck from U- haul to go to LA when I came back they told me I had a free month storage when I came to the window the gentleman said no you get the 2nd month free then his supervisor clarified it he said the 1st month is freeit thank you.

Sabrina H. | Overall Experience |
Clasificación:

Adding a trash can would be so helpful for little things, that might have broken for instance. Overall very nice storage facility.

will h. | Overall Experience |
Clasificación:

Lot.5 Of Thanks To The Staff On Craig Road

DIAMOND J. | First Impressions |
Clasificación:

I had to stand in line for almost an hour. I had to provide the same info 4 times. Staff was rude.

saul j. | First Impressions |
Clasificación:

clean and affordable

Edna S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Consuelo C. | Overall Experience |
Clasificación:

I came from Cali w Uhaul, stored all my furniture and other items w Uhaul because of the name. At the time Uhaul had the lowest prices for going out of state, one way! The truck was clean, fairly new and comfortable to drive. The storage unit was clean as well and ready for me when they said it was going to be. I made ALL of my reservations online and picked up my truck/dropped off my trucks after hours using my smart phone. I had a wonderful experience and everyone has been super helpful and friendly. Special thanks to Kim, Patricia and Tiare for making my arrival and departure from uhaul services very pleasant and easy! GOD bless you all.

Valerie W. | First Impressions |
Clasificación:

Staff was professional and courteous

Chasity S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

KEVIN M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Natalie S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Danielle A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MARY Z. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jerry G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

LOLA H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

tom U. | Overall Experience |
Clasificación:

I found the late fees during a pandemic repulsive which led to the removal of my property and cancelation of my locker. There was no flexibility when contacted about the matter either.

eric j. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Raymond N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mildred J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Gene C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Cherelle B. | Online Move In |
Clasificación:

I selected the online move in process. I wasnt told when I called what the entire self move in process was. So when I went inside and was attempting to ask questions about where the unit was, ect. The associate who helped me started laughing and making smart remarks. I didnt appreciate that whatsoever. It wasn't needed or necessary. I didnt know asking him a few small questions was a joke or funny, especially since I didnt get all the info regarding a self move in. His smart attitude was not appreciated. When I can I will be moving storages. That one person makes me not want my belongings there.

Etienne W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Consuelo C. | First Impressions |
Clasificación:

Thank you for remaining open and to all the wonderful staff on duty March 28th 2020, I appreciate you. Kimberley your efficiency is top notch. Thanks for making me feel welcome to my new state.

Sabrina H. | First Impressions |
Clasificación:

Need available trash cans to put broken things in or just plain trash.

William T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Andre P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Roland c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kesha R. | Overall Experience |
Clasificación:

Everyone at the facility was more than helpful and efficient. Two thumbs up! Thanks for everything.

BRIAN W. | Overall Experience |
Clasificación:

Need to stop having employees park where the storage people load and unload

Sota T. | Overall Experience |
Clasificación:

The manager was so rude inconsidered and did not help me the first day I came to the storage place. I had to pay extra money for the moving people since we had to wait for him almost 40 min until he was done . . I made up my mind that day as soon I find a person who will take the little stuff that I had in the storage then I close the account. He’s not a friendly person, not greeting us or any customer while we were waiting for him.

Keysha N. | Overall Experience |
Clasificación:

Very well maintained and friendly staff.

Nakesha E. | First Impressions |
Clasificación:

All was good would recommend to others service was friendly storage security is good

Dorris E. | First Impressions |
Clasificación:

Great customer service.

JACQUELINE S. | Overall Experience |
Clasificación:

Love doing business with you and will us you again if needed.

PATRICIA W. | Overall Experience |
Clasificación:

N/a

Mykia M. | First Impressions |
Clasificación:

Received amazing customer service, was helped in a timely manner and had no issues whatsoever

Ashley M. | First Impressions |
Clasificación:

Trash.

Keysha N. | First Impressions |
Clasificación:

Very polite and knowledgeable staff.

Mildred J. | First Impressions |
Clasificación:

The wait to check in took too long due to both employees jumping into other convos with the others customer. While we were trying to sign our renter contract, the man helping us kept doing this.

Mark H. | First Impressions |
Clasificación:

Very happy with service I received thank you

michaela l. | First Impressions |
Clasificación:

Representative was rather bland and in a mood

Ruth M. | Overall Experience |
Clasificación:

Easy access and clean facility. The Green Room served me well! I left a few things, and took a few things. Thanks!

michelle r. | Overall Experience |
Clasificación:

Great customer service.

daniel y. | Overall Experience |
Clasificación:

The staff were helpful and friendly.

Michael W. | First Impressions |
Clasificación:

Great experience from start to finish friendly , helpful, and very nice

Paulin K. | Overall Experience |
Clasificación:

So far the best UHaul Store I saw since I'm your Customer. Professional, courteous, friendly staff. Strongly recommend this location.

Maria J. | Overall Experience |
Clasificación:

Great staff and location.

Katia M. | Overall Experience |
Clasificación:

This is the second time I use this facility. And both times I have been very happy all around. Thank you to all the staff.

Denise M. | First Impressions |
Clasificación:

Staff is very slow. Computers not working and manager is rude

Anneesah F. | Overall Experience |
Clasificación:

Thank you for your storage services.

courtney f. | Overall Experience |
Clasificación:

The staff at the Craig Rd facility were excellent. I rented a unit there for about a year and a half and never had a negative experience. I would recommend the Craig Rd location to everyone!

William T. | First Impressions |
Clasificación:

I placed the order by telephone and I ended uop getting a unit that was too small. They were very accommodating at the office and upgraded us to a larger unit and all was well.

Mike B. | Overall Experience |
Clasificación:

i liked the security system. there was plenty of carts for moving my stuff and easy to get to the loading dock

Sheila M. | Overall Experience |
Clasificación:

Needs more help when lines get long. One person is not enough. But great service.

Jesse D. | Overall Experience |
Clasificación:

I was told the unit I got would fit all the items of a one bedroom apartment, but it ended up not so and I had to stack up high with no room and I still had to find another place to store the rest. :/

Vershawn S. | First Impressions |
Clasificación:

Staff was very helpful and friendly.

LaChasity C. | Overall Experience |
Clasificación:

The staff was always professional and knowledgeable. The lines and wait could get long but overall this facility is the only one I would use!

Xavier Ranaii K. | First Impressions |
Clasificación:

Good service, but gets backed up.....prehaps you could hire more counter help for such a popular and busy location .

Branislav D. | First Impressions |
Clasificación:

Very kind and helpful.

Tracy M. | Overall Experience |
Clasificación:

I was in and out not to much of a wait thank you 😍🤗🤩

Anneesah F. | First Impressions |
Clasificación:

I did not receive my storage key on the same day that I purchased the storage rental.I contacted customer care,but unfortunately the manager was not available. Had to keep the u haul rental overnight.

Franique A. | First Impressions |
Clasificación:

Staff were friendly and helpful

Barbara W. | Overall Experience |
Clasificación:

Great customer service

Myranda E. | First Impressions |
Clasificación:

The service and understanding I got from this staff was the best!

BRANDI S. | Overall Experience |
Clasificación:

N/a

Steven R. | Overall Experience |
Clasificación:

Thank you.

naomi a. | Overall Experience |
Clasificación:

This facility is clean. The staff is great. I definitely would recommend this place

Terri R. | First Impressions |
Clasificación:

Clean facility Great people to help you

Bobby E. | Overall Experience |
Clasificación:

Great Staff Secure Building. Would Definatley Recommend

Gregory W. | Overall Experience |
Clasificación:

The facility served me well with my moving and storage needs.

linda p. | Overall Experience |
Clasificación:

Staff was helpful all of the time but not always friendly.

virginia r. | Overall Experience |
Clasificación:

Thank you!

ENGRED S. | Overall Experience |
Clasificación:

I've had my storage for about 4yr. Never had a problem with my unit,access or staff.

Johnny B. | Overall Experience |
Clasificación:

The property is always clean and the carts are always where they belong.

Tom M. | First Impressions |
Clasificación:

It was ok

Scarlett M. | First Impressions |
Clasificación:

Excellent staff. Very knowledgeable and super friendly!

Joslyn h. | Overall Experience |
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I wasn't treated fairly and i left and still owe a bill

Robert M. | Overall Experience |
Clasificación:

I found the staff at that facility untrained and unable to perform and inform me of procedures, thereby causing me to be charged for 5 hours of overtime by my moving help company. NEVER use U-Haul!!!

erica h. | Overall Experience |
Clasificación:

Great experience. The staff is great and very helpful.

Dawn R. | Overall Experience |
Clasificación:

I returned my truck before noon on the same day, I got a call from the office and they said to me, very rude “where’s our truck”? I was like I returned it, you guys checked it in.didn’t even apology

Martin C. | Overall Experience |
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Everyone is so helpful and nice. The place is busy and they do the best they can to help everyone out in a timely manner.

Gina M. | First Impressions |
Clasificación:

Prompt assistance clean facilities helpful staff

Frank S. | Overall Experience |
Clasificación:

very very uncaring Uhaul how dare you insult me? You sell my deceased dad storage unit with no notice for a $100.My dad was with your company for over 3years paying on time until he passed away 😪😪

JEROME M. | Overall Experience |
Clasificación:

Excellent customer service! Location very clean and safe

Dionna C. | First Impressions |
Clasificación:

My U-Haul representive was awesome! Very quick and efficient. I don’t remember the young ladies name but she was very nice

JAMAR G. | Overall Experience |
Clasificación:

The employees made my move in and move out extremely fast and easy. I can say this is one of the cleanest storage facilities I have used.

Jacqueline J. | Overall Experience |
Clasificación:

Thank you all so much

Justin Tyler M. | Overall Experience |
Clasificación:

I will never rent from Uhaul again. The employees stole over $15000 worth of my belongings and the insurance I paid for refused to cover any of the damage and theft and hung up on me multiple times..

Sherell B. | Overall Experience |
Clasificación:

Staff was very rude and not helpful one bit. They were purposely trying to give my husband and myself a hard time on our move out day.

Frank R. | Reservation |
Clasificación:

The rental went really well . The customer service was excellent.

Nathaniel R. | Reservation |
Clasificación:

The staff at the Uhaul on Craig Rd. Really helped me out with storage reservations. I really appreciate it. Thank you

Angelique H. | Reservation |
Clasificación:

Staff was very knowledgeable very humble

Burdel W. | Reservation |
Clasificación:

Easy to reserve and easy to change.

MAX M. | Overall Experience |
Clasificación:

Very nice storage facility.

ramiro m. | Overall Experience |
Clasificación:

My toolbox looked like it was tampered with but can’t be sure

Melody T. | Overall Experience |
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My property was damaged in the Ubox. The location was unapologetic

Janet C. | Overall Experience |
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Great staff who went above and beyond!!

Maya S. | Overall Experience |
Clasificación:

The person answering the phone had no clue on what was going on

Pashion W. | Overall Experience |
Clasificación:

N/a

Jared B. | Overall Experience |
Clasificación:

Most of the staff is unhelpful if not incompetent. There are a very few who are good employees, but they are outweighed by the dead weight.

Sharon S. | Reservation |
Clasificación:

Uhaul is top of the line when it comes to your moving experience. The trucks are clean, comfortable, and handle well. The staff are friendly and helpful. I would recommend Uhaul for your moving needs.

troy w. | Reservation |
Clasificación:

Ramona is absolutely without question the Best employee you have at this location. Work her fingers to the bone from start to finish of her shift.

Jennifer E. | Reservation |
Clasificación:

They got me out of quite a jam involving the truck and trailer right before I needed to drop it off and had been driving for 7 hours. They even stayed open late to assign me my storage unit. Thanks!

La Trina R. | Overall Experience |
Clasificación:

The price I paid for one of the 5x10 units ($89.95) is a little high for the amount of space. The storage wasn't deep enough. I needed another larger unit that was unavailable. I had to get two

CELIA U. | Reservation |
Clasificación:

Great and clean facility.

Lorene R. | Overall Experience |
Clasificación:

100% satisfied. Excellent staffs.

JAMES A B. | Overall Experience |
Clasificación:

The manager Allen was very helpful.

Gerald S. | Overall Experience |
Clasificación:

My evaluation would be much different had the security system for one of my units been working. Spoke to manager about issue first day who put in a work order but the problem was never resolved.

TERESA W. | Overall Experience |
Clasificación:

The process to move out was rather painless. The two guys that assisted were friendly and courteous and answered any questions that I had without hesitation.

Pamela-David B. | Overall Experience |
Clasificación:

Appears secure however our unit was broken into. Ent over top and removed hasp from door. So door was able to open without triggering alarm. Mgr refused to refund payment for Jun. unit empty on 29 May

ZENON H. | Overall Experience |
Clasificación:

Oh I think they over charge me for storage but is fine I am happy because I move my stuff to other locations they look better care

Patricia T. | Overall Experience |
Clasificación:

Please hire additional staff; wait time to counter is way too long (60+mins). Also, allow the AC to cool the facility as during long wait times it gets really hot with a lot of customers. Thanks!

RICARDO C. | Overall Experience |
Clasificación:

Thx

Margarita R. | Overall Experience |
Clasificación:

My time with U-Haul was great staff each time was friendly and helpful I would definitely refer friends or relatives

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