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Ruqayya T.Customer Reviews for U-Haul Moving & Storage at West Camelback Road
Testimonials From Recent Customers
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Very helpful and nice.
Warren B.Unit 210 door is off of adjustment hanging down to the right on the locking side and door hinge on bottom left is moved out about half inch needs to be adjusted. This caused me to snap my key in the lock and having to spend additional 50 bucks for a locksmith on something that was on uhaul part. Let it be known lock is was from uhu
Fabian M. | Overall ExperienceHi estly I loved my check in from the person the helped me to the location of my storage area. Also it did not cost me as much as I thought it would as well.
MAELITA S.Went to pickup the uhaul and waited 10 minutes before anyone came out to help. An employee came in twice to hang up keys but never said a word to us nor did he get anyone to assist us. After 10 min I finally yelled hello and someone came out of a door and looked upse that I had bothered her. She was the manager there according to the embroidery on her shirt. Wish I remembered her name. We finally got the truck and was given the keys and told it was across the parking lot facing camelback. After looking at all the trucks over in that area it was not there. Headed back in to ask where the truck was and wow to our surprise the truck was right in front. Horrible customer service all around
MARK S.I had some items missing but I think I know who took said items. And I would like the footage of the items leaving my locker but I'm not sure how to go about getting it. The staff wasn't to knowledgeable when I asked about how to handle this situation. And I know time is running out. Will someone contact me please. 4803436312
JOVETTE W. | Overall ExperienceI can say enough about how wonderful the staff was. Due to the Covid I got behind and they were so understanding.! They did everything possible so I didn't lose my Things. They gave me half off what I owed. Thank you again so kind. I hate were hate the storage unit I'm at now. Uhaul for sure is the number # 1 crazy motor to rent a storage unit and where else.
Bobbie jo b. | Overall ExperienceEverything is ok
HUGO H.Battery died.
WALTER L.Make a storage reservation an actual reservation instead of letting your customers show up and not have anywhere to put their stuff
HOPE M.Attention from the employee at the counter was slow because she was working with another customer at the time I walked up to the counter
DEREK W.Employees were knowledgable and professional in person and on the phone.
LOWELL B.This location is my go to location. They are fast efficient and friendly
KAREN M.The staff walked me through how to use the trailer and were very polite and efficient when filling out the paperwork
JOHN K.The service was excellent. You can only make a clear indication of where to drop keys when returning the equipment.
WILLY M.Arrived around 6:45 for drop off. Was told I had to online drop off since it was after 6:30. This wouldn't have been an issue for me, except that the crew helped check in the truck that arrived 10 minutes after I did. Poor customer service.
Joseph J.When I got the uhaul truck they had under less then a quarter of a tank and when I drop off the uhaul truck I left a quarter of a tank of gas. Which was more then what they gave me, and they still charged me for gas which is B's.
JOSHUA C.There is no carts to move your stuff and it makes it so much harder to move through the storage facility
Victoria- Celeste O. | Overall ExperienceVery professional customer service would definitely use uhaul for my next moving trip.
LIZETTE R.n/a
HENRI L. | First ImpressionsNatalie was a great help and made the whole process extremely easy. I thought I would be there for hours and was in and out in less than a hour.
Andrew C. | Overall ExperienceGeness is the worst in her customer service she did yell to us and and left the terminal and went to my truck yelling tobmin9rband check the video sevillence what she is doing to customer for evidence and she should not be there
BURIAE B.You guy doing great
HUNG N.Maybe another worker.
Brian F.The lady that helped me was not professional to start out with. I walked into the location and was greeted but then the same lady says someone will be with you as she is gathering things and walking into back room. About 10min later comes back out and chooses to then help me. I would have accepted a hey guys forgive me as I take care of something and I will be right with you type shit... just rude
MALONIE W.manager was very helpful and walked me through the whole process and made everything very easy!
Andrew C. | First ImpressionsRequested a specific pickup time and the vehicle was not ready when they said it would be even though I did the online check-in which put my move behind significantly. Then when I got there they didn't even have the truck that I had selected and the lady at the front desk was very rude and said that I should have read the website better when on the website it will not let you select the truck if it is unavailable to you. I will not be returning to this location. Very poor customer service.
James C.Very friendly and very helpful, even when they are super busy!
BAILEY K.It was very helpful.
Lovely G. | First ImpressionsGreat service and easy drop off
JOHN T.I was in constant communication regarding the rental, unfortunately I ran into issues that were out of my control. At NO point did ANY of your employees tell me you charged me an additional $44! Without explanation you just charged the money.
Jonette M.The gentlemen in the office were there on a Holiday, and were VERY helpful, and Great customer service!
Freddy H. | First ImpressionsThe location is great, but corporate needs to get the app to work. I want to do a check the trailer back in and the app would not sore the photo. Phone is Kyocera dura 5,model E7110. Why would corporate have it in the play store for a model it does not work with?
SEAN L.VERY nice Customer Service,treated me honest and fair, and offered me the lowest rates, gave me great mileage and the days I needed. THANK YOU
Freddy H.I had storage there for three years and thry were all great. Every department I encountered were very helpful. Thsnk you so much Cheryl Hester
Cheryl H. | Overall ExperienceExelente servicios los rre comiendo
Benita T. | Overall ExperienceManager Natalie was very helpful.
CORDULA K.Everything was great unfortunately we needed to upgrade to a bigger unit that was unavailable
NICHOLE V. | Overall ExperienceThe manager tried her best but the entire process was a disaster. One of the staff put me down for a date or a hitch install but never ordered the part.. So the manager sent me to another site to have it done, but he didnt have the right parts either so had to order them and that took 4 more days past my move date. Then after getting the hitch installed, they gave me a trailer to use only to find it had a lock on it and no key. So i had to drive it back in to get the lock removed before i could start loading for my move. Once i moved i got pulled over in Texas because the chains were sagging and the upper left taillight was out. Very sloppy! They said they set everything up and it was a joke since day 1. The manager tried but the service was just a hot mess. Many mistakes, pushing my moving date by a week and all around disorganized. Horrible experience.
Bill M.All staff that we encountered were friendly and knowledgeable. Even the woman who made the reservation over the phone. Excellent customer service. They definitely go above and beyond. Thank you all!
EMILY P.Everything was good
DEREK S.Don't know why U-Haul has gone full inconvenient mode on established long loyal customers, but I'm not liking the taking pic of my drivers license EVERYTIME I rent, and seemingly redo of customer information everytime I rent. So, I've started looking at alternative solutions such as Penske and Home Depot (which I've already used twice). Lastly, my most failed rental attempt at the Cave Creek and 101 location in Phoenix resulted in the employees seemingly snickering at my anger of not having a rental truck available for me to check out. This used to be my go to location, but like how I dropped every form of AT&T services in 1994, I won't step foot in this location again. BTW, the lady yesterday said all the new procedures are a result of so many trucks being stolen. Really? So you're going to punish all customers, even the vetted ones of 30+ years. I love U-Haul, but I'm close to being done with you guys. Good day.
CHRISTOPHER S.My only comment is that we turned the truck in a day and a half early and still paid the full price. I would have thought there would have been a credit.
Deb N.Everything was 👠great
Albert G.Charged my card 3 different times. And associates were very unhelpful. Walked up to a lady's counter she didn't address me, then other girl who did her job told me she could cancel my truck after 10 minutes.
DONYELL S.Nada
MERLINDA P.Great service. Very nice personnel.
LORENZO F.The person has an angry attitude, we are already in a bad situation so we need a better attitude
Marisel B. | Overall ExperienceThe young lady that took care of us at the counter was magnificent! She was fast and friendly. She made sure we locked in a storage space so we wouldn't end up empty handed on Saturday when we planned to move in. She even went to out the lock on and returned the keys to us. I believe she has what it takes to move up in this company! I am so sorry but I cannot remember her name right at this moment, that's my senior moment of the day!
Jerri M. | First ImpressionsTeach staff empathy for customers
AMIR-HOSSEIN S.I would like someone to contact me regarding the incompetence and disrespect I dealt with last week at your camelback location. I imagine that most people seeking your services are having some sort of issues be it personal or financial. The stress can be overwhelming and this pandemic isnt helping matters. I am trying to keep this short. I called the 800 customer service line Sunday night for assistance as the office closed while we were there. I was given a unit that still contained belongings from someone else. Although it was just a few items, solid wood head and foot boards and a marble top coffee table, they were extremely heavy. I was given a smaller unit than i had originally reserved and since it was not empty, my stuff wouldnt fit so i called the customer service line. I explained the situation and the agent advice was to take truck back to my house as its still full and wait for gm to contact me the next day or i could lock the truck (which i would have had to leave the premises to purchase another lock) and leave it there and pray noone breaks in and steals anything. That made me extremely nervous as that is a high crime area and most items in the truck belonged to my mother. I explained to agent my dilemma and that the house is 65-70 (one way) miles from the storage and truck rental and I could not afford the gas or the over mileage and extra day charges. She assured me that I would not be charged as this was not an error on my part and I did was I was supposed to do. When the gm did contact me the next day, she was rude and demanding. She must have said at least 3 times that I was affecting someone elses trip and plans that had nothing to do with this. Well you know what, that mishap put me and my family behind by 2 days and she would not hear anything when I was explaining to her what customer service told me my options. She charged me for the extra days and mileage AND it cost me $120 in gas, 6 hours driving instead of 3 and to top it off she treated me so poorly that I literally was in tears that anyone especially a manager would so openly humiliate a paying customer . I cant imagine treating anyone the way she did to me. I feel sorry for her employees if this is standard practice for her, she needs to understand that she isnt better than anyone else and it is ridiculous that uhaul allows this behavior from a manager. I also would like to know what is happening with my account please. It is unlawful and unfair to tell a customer they will not be responsible for charges and then manager decides to keep your deposit and charge your card without permission. I expect a refund immediately as she had zero right to keep my deposit as well as run my card to cover the balance. I did what I was told to do and I expect uhaul to do what they said they would, I dont feel that is too much to ask. I would also like to know what will be done to reimburse me for all the extra gas that I had to pay for, Im sure she told me that was something else I was not responsible for. Thank you Donna Dale
SHANNON O.Thanks for the service
KONGWA N.When picking up the truck everything was fine. I dropped it off 8 hours later at 4:30 the same day although I had rented it for 24 hours. The man at the counter said that he would be sending me a receipt within 5 minutes. I didn't get one until 10:08am the next day and they charged me a $20.00 after hours drop off fee. How is it possible to hand an employees the keys if its after hours. I'm sure there is video in the store and I can be seen on the video. I would appreciate it if that 20.00 fee was removed. It's not right to charge a customer a fraudulent charge.
Cheryl A.i ordered an 8' pick up and arrived to only 10' box. i'm 6'6" and my knees are jammed in the 10' box; I ordered an 8'; if it wasn't available; i should've been directed/offered a nearby location that has the truck available. (sure, I could've ordered earlier, in advance...) but it remains that i ordered an 8' truck ; and got a 10' box; i should have been made aware of this... it reduced my ability to perform my expected tasks; ugh... also, someone promised me credit for my meal; up to $20 since it took longer than 3 hours to help me after i locked the keys in the vehicle a couple of weeks ago... in a perfect world; me as regular customer; i think u-haul should refund my costs on the surprise-truck-swap-last-minute... and when i asked about the vehicle on the lot; the clerk was offended that i had questions...Bryce... and he didn't have basic answers....but after calling corporate; Bryce did call to confirm that the 8' pickup was picked up; thank you
Charles H.State your lack of help and poor service up front so customers will avoid this location from the start and not waste their time. Or maybe change the GM and the other ladies that work there. They all have attitude problems.
Alberto B.Natalie was very rude and unprofessional if she don't like working at uhaul don't work there I will not be renting your guys services I'm thinking about filling a lawsuit against her or the company it's self thank you very much
BARBARA M.Provided very good customer service.
LEROY HENRY O.Crackheads in the parking lot, dropped off 2 days early and was charged a 20 dollar late night fee. Unacceptable
JOHNATHAN B.You GIRLS rock this location. Friendly, Helpful and GREAT ATTITUDE
JAMES K.Very friendly staff and service. Natalie was very kind and helpful
Ronald R.Amazing
Cruz L. | First ImpressionsMaria was awesome she went above and beyond every encounter I had with her
Stephen N.Park the trucks in a gated and locked area because the catalytic converters are getting stolen of the big trucks from the location at 43rd and camelback and the staff need to be sure to check the trucks before renting them out.
BRIANNA G.Mason was amazing. His professionalism, tact, class sets the bar for all others to emulate! Best customer service I've ever had at U-Haul.
Steven H.Staff need customer service training
megan L.The lady working there made it real hard just to rent a 12f trailer
JESUS A.Excellent and friendly customer service. I recommended this uhaul location to my granddaughter. Gracias
Sandi M.Very good service
GREGORY W.Just verify the unit is cleaned prior to rental. Also verify enough staff to make it a speedier process for check in. The staff was great as they issued discounts for the dirt trailer and early return. i was more than satisfied with my experience. The return was so simple I was beyond pleased with that
APRIL C.i first rented the wrong trailer but they reversed the transaction immediately and they had the proper trailer for me the next day.
CHARLES H.Good experience
Terry C. | First ImpressionsOnline process is was a little tedious and in the end I still had to go in the store and wait in line. Getting keys should be an easier process. Maybe a vending machine. Lol no clue but that's what I thought.
LAWANDA S.I can't remember his name but the person who checked me in and out that day was very helpful, professional and knowledgeable. On top of that he also went about it quickly and I appreciate that.
Marc C.We had a little trouble but they fixed it
robert P.The facility was clean and very organized. The people were friendly, knowledgeable and helpful. Great Experience
Timothy C.There was no lock on the inside of the unit so the first night I did mot leave anything in it however I brought a lock the second night just incase and good thing I did bc there wasn't one left there the second. Isn't either!
Shelly B. | Online Move InTWO YEARS PLUS....THANKS
Eric & Maria B. | First ImpressionsGreat service. Took time to answer all questions we had. Thank you so much!
Richard V. | First Impressionsamazing team
Edgar R. | First ImpressionsVery Knowledgeable and friendly staff.
Valencia L. | First ImpressionsQuick and efficient staff- Michael Curry.
jeanette w. | First ImpressionsOverall we have been happy with renting from U-Haul for the past five years for our college students. Our only complaint is the back of the Facility needs better cleaning and monitoring of people hanging out in the back.
karin c. | First ImpressionsNo elevator for second floor! I was shocked! Luckily someone helped me switch to a bottom level storage.
jennifer w. | First ImpressionsEveryone was very friendly and helpful at all times. Thank you for your services at our hard times right now.
LORENA H. | First ImpressionsThe manager at the 43rd ave & Camelback location & his employees are friendly & helpful & have good knowledge to help solve problems. Clean facility. Good hours.
cherry p. | First ImpressionsVery nice job...
Mohamad D. | First ImpressionsThe staff were attentive knowledgeable while providing me with excellent customer service
GEORGE W. | First ImpressionsMaria was very helpful polite and professional. She walked us to our unit twice even though it was a long walk. She explained everything to us about the storage and help us meet our needs.
Anoumou D. | First ImpressionsWhoever the gentleman that was in the office on 10/10/2020 was (I'm sorry I forgot his name) was extremely helpful and amazing customer service. I can say the same about the guys in the morning
EDNA B. | First ImpressionsI didn't appreciate the fact that I HAD to purchase one of your locks to rent the unit. I have several locks from master and Brinks but not the circular ones that were mandatory. I was also lead to believe that my unit would be air conditioned which it wasn't.
GEORGE B. | First ImpressionsAfter a very rough time picking up in California and a rough drive here to Phoenix , and a slight mix up THIS team Michael,Mason,&Melody I believe we're their names were able to turn our whole trip around. They were all very knowledgeable and experienced, which was a weight off our shoulders during a rough time . Made the whole process easy and convenient, we appreciate their services and customer service !
Kenny G. | First ImpressionsNo comment.
florence w. | First ImpressionsKayla was awesome and helped alot
Tacquane A. | First ImpressionsMichelle Lopez helped me Friday and Saturday and was wonderful to work with. Michelle was a huge help! Maria helped Sunda with transferring to a different unit due to size and she to was a huge help.
Timothy J. | First ImpressionsGreat service
Destiny J. | First Impressions