Customer Reviews for U-Haul Moving & Storage at West Camelback Road

1525 comentarios

4240 W Camelback Rd   Phoenix, AZ 85019

(602) 714-7386

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(602) 714-7386

4240 W Camelback Rd
Phoenix, AZ 85019

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

emely d.  |  First Impressions 
Clasificación:
5.0

it was busy first thing in the morning, so maybe more staff, only one gentleman helping customers

Tanya C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daena M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley C. 
Clasificación:
5.0

Have the U-Haul representative do the walk around and document the previous damage to vehicle, rather than making the customer perform the duty.

HERMAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEGGY A. 
Clasificación:
4.0

N/a

JOSEPH M. 
Clasificación:
3.0

No

NICOLE G. 
Clasificación:
5.0

Keep up the good work.

ALEJANDRO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL C. 
Clasificación:
5.0

This was the BEST EVER rental I've had with Uhaul!

MICHAEL W.  |  First Impressions 
Clasificación:
5.0

Place is nice and clean and people were very helpful

SHEILA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA F. 
Clasificación:
5.0

Shorter wait time on phone

KRISTY G. 
Clasificación:
5.0

Nada

deanthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOVANI N. 
Clasificación:
5.0

All excellent

LUIS S. 
Clasificación:
4.0

At my time of move, there were no push carts available in the entire facility. I went to the office to double check, to which they informed there were no push carts. This made my move more difficult with the movers I hired.

Takeia Y.  |  Overall Experience 
Clasificación:
5.0

Maria made sure everything on the trailer was set up properly and she made sure we were pleased.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABUBAKAR M. 
Clasificación:
5.0

Quick and efficient staff- Michael Curry.

jeanette w.  |  First Impressions 
Clasificación:
5.0

You guys are great! One of your staff met me in the parking lot which allowed me to show him a dent that was in the vehicle before I picked it up, he agreed it was there before it just had not been entered into the system yet. He then said if I was doing everything electronically for me to leave the unit right there and he would take it and process the return. Poof, I was out of there and you did process the return and there were no surprises, that builds my trust in U-Haul as a company! ¡Gracias de nuevo!

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA F.  |  First Impressions 
Clasificación:
5.0

Awesome customer service!!!!!!

Antoni S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
1.0

They were not helpful. Wanted to fix broken equipment and rent it to me. After loading my car, then they tell me there is a loading fee... horrible experience

Darrell E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale A. 
Clasificación:
1.0

They don't tell you you have to do all this shit before dropping the keys, and if you don't do it you get 20 dls charge...

RUBEN V. 
Clasificación:
4.0

The guy how pick up the dolly was nice costumer service

Vanessa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
3.0

Overall we have been happy with renting from U-Haul for the past five years for our college students. Our only complaint is the back of the Facility needs better cleaning and monitoring of people hanging out in the back.

karin c.  |  First Impressions 
Clasificación:
2.0

We attempted to use the contactless phone pickup option. This option did NOT work at all. The verification methods (lease agreement, Passport OR corporate contact) would obviously not work and should no be used for verification. What lease agreement? If you are referring to the contract, call it that! Who carries their passport to the pickup center? Of course no one will answer the call-back at my office phone. I'm at the rental facility!! Plus, with all the waiting for verification, it was much faster to just go to the live agent and rent the truck...which we did!!

TODD T. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
1.0

When I reserved my storage unit over the phone on March 26 the below quote is what I was given. When I arrived from California the desk associate told me it was no longer available and what they had was a more expensive unit at $100+/month. I was quite surprised and upset. Moving your entire life from one state to another you budget for certain things and its extremely important to have fixed costs. I was not expecting the rate increase and Im still sour about it. I will not be keeping my belongings at this location much longer, I feel as though I was unfairly quoted a price and when I arrived I was told there was nothing left for me except the more expensive unit and thats the exact definition of false advertisement. Would not recommend UHAUL to anyone again after this experience Reservation Details Reservation #: 721071-00105018 Storage Space Reserved: 10' x 8' x 8' Split Level Monthly Rent: $89.95

Joseph G. 
Clasificación:
2.0

As has now happened 3 times with different UHaul storage locations, I made a reservation online only to show up and it is not available. This is a very common problem with UHaul as they are allowed to overbook their units and can rent them out to someone else even though you have a reservation. It is absolutely maddening when you drive a full truck to a new location, arrive and not have anywhere to put your stuff. UHaul desperately needs to update their software to prevent this from happening. Nobody really seems to care though, they just say that it happens all the time and there is nothing they can do about it. We were lucky enough to get a different unit in this case, but it is not climate-controlled as we had reserved. Being as we will be storing electronics over a very hot Phoenix summer, we are not happy about this at all. But as they will tell you, there is nothing they can do.

KAREN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cris R.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Ryan G. 
Clasificación:
5.0

Everyone was awesome! Extremely helpful, we had a great experience.

SUE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

COBY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jimmy L. 
Clasificación:
2.0

I'm an older adult female and have arthritis in my hands. So it's very difficult to open up jars. As well, turn the key to the ignition of U-HAUL trucks. Plus, I picked a 10 inch truck specifically for the size of my move. I got a call and text telling me the pickup location has changed and instead of a 15 in truck, I was given a 20 inch truck once I got to the changed location. Once I told the young lady that I feel very uncomfortable driving a 20 inch truck, the young lady seemed to have gotten upset with me by the the tone she used while speaking to me. It was a horrifying experience for me.

Monita V J. 
Clasificación:
5.0

The people who work at this location are awesome.

Kimberley S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
5.0

Gracias.

Cindy C.  |  Overall Experience 
Clasificación:
5.0

I was impressed, the loyalty and cleanliness, very honored to be pert of great customer service above all the courtesy, time in explaining, cordial, remindings us what time to bring back the vehicle, asking if were ok, I loved it loved it made everything easy all the way though? Can't Thank you enough very pleasantðŸ„

GREGORY G. 
Clasificación:
3.0

Nada

BERNADETTE M. 
Clasificación:
5.0

Impressed with the customer service

isaac y.  |  First Impressions 
Clasificación:
2.0

Make sure you have the reservation there when you go to pick it up. This was a terrible experience that caused a lot of issues as I had to go to another location to pick up a truck. Wasted an hour of my time which then caused more issues since I wasn't able to be on time to pick up my items. This is the 2nd bad experience with u-haul in the last 2 weeks. I would like a regional manager to call me about these. 480.677.9225

warren M. 
Clasificación:
3.0

The first car trailer they gave me had a flat, they had the trailer hooked up, the guy left and I thought I should check the tires, one tire had a big piece of glass in it and the tire was flat, good thing I checked it before I left, they should have checked it before they said it was good.

DEMETRIUS K. 
Clasificación:
5.0

The manager service is great all the time

Leonardo J. 
Clasificación:
3.0

El cliente no dejó un comentario.

MAYKOL M. 
Clasificación:
2.0

The inside of the truck had not been cleaned. There was coffee spilled around the drink holders that had dripped down the console. So in terms of preventing disease there's no way this had been cleaned out. The truck also had lots of scratches and dings that had not been marked with a sticker. I had to spend 15 minutes taking photos of all of them. The truck was left with less than a quarter tank of fuel. I basically had to stop at a gas station after my first trip. Also, 2 days before my rental someone called and told me my equipment would not be available at the 35th Ave and Indian School location but instead would be at 43rd Ave and Camelback. This is about 4 miles farther from my house so cost me about $4. Plus, the Google reviews of this location were not as good so I deliberately had not picked this location. I am really disappointed in this experience. I don't understand, since they knew 2 days in advance, why they couldn't have moved the truck to my preferred location.

ROBIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BECKY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENE S. 
Clasificación:
5.0

The gentleman that took care of the return was friendly and helpful.

Christina B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sam O. 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEY S. 
Clasificación:
5.0

The facility is very close the GCU and is clean and staff are friendly and very helpful. We were also able to rent a truck to move our kids stuff. Fast and easy access.

Michelle K.  |  First Impressions 
Clasificación:
3.0

Horrible smell and can't stand the alarm sound, otherwise fine.

Mikayla A.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Deanna S. 
Clasificación:
4.0

No elevator for second floor! I was shocked! Luckily someone helped me switch to a bottom level storage.

jennifer w.  |  First Impressions 
Clasificación:
3.0

I was very upset to learn that my uhaul was CANCELLED because I was more than 30 min late. That was not clear when I made the reservation. Why not at least call me first to see if I'm on my way? So luckily they had one available, but I had 2 hours to return it. Very stressful. And the furniture dolly that I reserves had been rented so I had to buy one. It worked out in the end but I was very unhappy

Chad P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY L.  |  Overall Experience 
Clasificación:
5.0

I don't see anything to be improved, your employee who helped was very helpful

DANIEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONIA E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

The The unit I reserved was not available. But the staff went out of their way to try and find a place with the size unit I needed. I reserve the unit and went back online and change the date to a later date when I got there my unit was not availableBut the staff was extremely helpful and courteous and went out of their way to try to find me another unit somewhere else I would recommend them to anybody that asked they were extremely pleasant

wendla k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

nefateti f.  |  Overall Experience 
Clasificación:
5.0

Everyone was so helpful

Monica V. 
Clasificación:
3.0

It would be nice if a staff member would actually listen to the complaints being made by the customer about what was wrong with the vehicle when it was picked up instead of making the customer feel like the staff member was blowing them off. Also It need to be made that if a customer is renting from this company and it is local, as in just needing the vehicle to get around in town, that the full rental amount and insurance amount is refunded back in full, especially if the customer took the time to make sure nothing happened with the rental.

CHRISTINE M. 
Clasificación:
2.0

It was extremely overpriced and I hate to complain about that but the can I rented as soon as I got into it, the dashboard cover just fell off. Which it clearly has before because you can see tape and clear markings of where others had just jammed it back on. The ac/heat & radio also did not work and it would not stop stop just either blasting music or being off. I was also quoted almost 70 less than what it turned out being which was disappointing.

FAITH B. 
Clasificación:
5.0

Quick and easy. Reliable equipment aswell

TITUS H. 
Clasificación:
3.0

The girl that helped me i had to wait about 10-15 minutes while she was on the phone to acknowledge that I was in the store waiting to be helped. Finally another guy made it inside to help me out

Aaron D. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER M.  |  First Impressions 
Clasificación:
5.0

I always come here. I own a small moving company "Always Affordable Movers" and this is where we usually start the day. Michael Curry and team always take care of us. See you on the first of May! For sure hopefully sooner!

Levi D. 
Clasificación:
2.0

I reserved a specific unit via the phone, but when I went in the actually get it they instead tried to give me two separate units of the same size in a place i specifically asked over the phone not to have a unit. Had to go somewhere else, very frustrating.

Delaney F.  |  First Impressions 
Clasificación:
5.0

Let people know that the insurance purchased is not a 1 time cover the rental the whole duration of the time used. Tell them that the insurance is only for 1 day. I had the truck 3 day and was charged 3 time for insurance! That doesn't seem right...

Timothy M. 
Clasificación:
2.0

Super slow service. Vehicle was not available for me as well as 2 people in front of me. Took longer to pick up then total usage. At drop off sign said “wait here”. Two associates walked by did not acknowledge me. Went inside and they just took the key and said thanks. Would definitely go elsewhere. Hopefully this is not a standard representation of UHaul. If so your company is in serious trouble.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kirsten B. 
Clasificación:
4.0

The overall process of renting and returning a truck was pretty easy.

LIZZET V. 
Clasificación:
5.0

El cliente no dejó un comentario.

connie t.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rigoberto H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel G.  |  First Impressions 
Clasificación:
2.0

Better customer service

RICKY W. 
Clasificación:
5.0

Everyone was very friendly and helpful at all times. Thank you for your services at our hard times right now.

LORENA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NOLVERTO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leydi M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDA MARIE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FELIPE P. 
Clasificación:
5.0

N/C

LAL C. 
Clasificación:
5.0

Keep up the good work.

Janice P.  |  First Impressions 
Clasificación:
5.0

I am happy so far. The facility is very clean and well maintained. I look forward to working with the company.

Samantha G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Simon S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

KAREN J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio S.  |  Online Move In 
Clasificación:
3.0

I enjoy the 24hr option. However, when making the reservation online for my storage unit it stated that a lock would be included. When I signed the lease I was charged for one. Then when I opened my unit the was a lock inside which since I had one i figured if i returned the unopened one left in my unit like the reservation online promised i would be credited but was not. Plus when contacting the staff I have yet to hear back regaurding the matter. Not the biggest of headaches just feel like a slap to the face or in other words my wallet.

Jessica H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

shawna o.  |  Overall Experience 
Clasificación:
5.0

The team there at the 43rd and camelback location have been great to us. Friendly staff, nice facility, and amazing service. Thank you for all that you do!

Damar B.  |  Overall Experience 
Clasificación:
1.0

Did not catch his name, but the rep at this location chose to handle personal phone business, while handling my pickup order. And because of this, he did not put the correct requested return time, which resulted in my being overcharged for the U-Haul truck. Lesson learned: Even though we're living in the age of Covid-19, never make any assumptions, and never be in a hurry to be out of the store without checking all the paperwork to ensure that you have the correct returning time for the equipment.

CHRISTOPHER M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIGUEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Efren O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianka L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY DWAYNE M.  |  First Impressions 
Clasificación:
5.0

All good

ALBERTO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelique H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHEILA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
4.0

The manager at the 43rd ave & Camelback location & his employees are friendly & helpful & have good knowledge to help solve problems. Clean facility. Good hours.

cherry p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maggie G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JAILENE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL E. 
Clasificación:
5.0

I HIGHLY RECOMMEND THIS LOCATION. WE WERE ATTENDED BY MASON. HE IS A VERY HELPFUL, CURTEOUS AND UNDERSTANDING PERSON.

JEAN T. 
Clasificación:
1.0

Uhaul employ dont help 👎👎and give me very old truck and never come out from office to show me truck .

MOHAMMAD B. 
Clasificación:
5.0

Exceeded our expectations!

DONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDUL H. 
Clasificación:
3.0

Would not explain my bill to me and I was charged even more money

DONALD S. 
Clasificación:
5.0

Thank you take care my stuffs

Crystal J.  |  Overall Experience 
Clasificación:
3.0

Yes my family has been using Uhaul for many years thank you for another great experience have a great day happy New Year

DAVID W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MARTHA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shahnawaz K. 
Clasificación:
5.0

El cliente no dejó un comentario.

trisha V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patsy T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN F. 
Clasificación:
5.0

Great location for GCU students. Convenience of u-haul trucks at this facility.

Janice G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fabian M.  |  Overall Experience 
Clasificación:
4.0

Remember to include extras in truck...rented a utility dolley and did not receive it at pick up

Alexis M. 
Clasificación:
1.0

El cliente no dejó un comentario.

ELIZABETH G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raheem M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daijhanai R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Naisha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRACE B. 
Clasificación:
3.0

The vehicle was marked clean but obviously dirty inside. This is the 2nd truck I have rented from uhaul that has been marked clean but wasn't. It didn't change my overall rating, I love your services and find it very helpful and easy to use. ¡Gracias!

ROBIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L.  |  Overall Experience 
Clasificación:
5.0

Customer service was excellent.

George R. 
Clasificación:
5.0

Nothing. Service was perfect, the employee who worked with me was friendly, professional, and knowledgeable. I wish he worked at every store I shop in.

DENIS V. 
Clasificación:
5.0

Especially during Covid. The wait time in the line within the store exceeded 15 minutes and only one representative was available to help while several other employees were within view and did not help others at the counter.

Johnathon S. 
Clasificación:
5.0

Everything and everyone was awesome!

RICKEY JOE L. 
Clasificación:
5.0

Just keep doing what you do

DANA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIO G. 
Clasificación:
4.0

Can,t think of anything.

MARSHALL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathew R.  |  First Impressions 
Clasificación:
5.0

Very nice job...

Mohamad D.  |  First Impressions 
Clasificación:
5.0

The staff were attentive knowledgeable while providing me with excellent customer service

GEORGE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria G.  |  First Impressions 
Clasificación:
1.0

Once someone has a reservation set up for storage unit in a specific size, I would recommend not giving it to someone else. We relocated out of state and now we're stuck with finding a different storage location!

JAMES B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawanda H.  |  Overall Experience 
Clasificación:
5.0

Great experience

Antonio B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany H.  |  Overall Experience 
Clasificación:
5.0

Maria was very helpful polite and professional. She walked us to our unit twice even though it was a long walk. She explained everything to us about the storage and help us meet our needs.

Kodjo W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian V.  |  First Impressions 
Clasificación:
5.0

Best experience. Every employee and manager were so helpful over the course of the year. Thank you all!

kizmet w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Judith B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ULYSSES S.  |  First Impressions 
Clasificación:
5.0

This facility is completely indoors. Gigantic and spotless. Well maintained.

John G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tijuana M.  |  Overall Experience 
Clasificación:
5.0

Whoever the gentleman that was in the office on 10/10/2020 was (I'm sorry I forgot his name) was extremely helpful and amazing customer service. I can say the same about the guys in the morning

EDNA B.  |  First Impressions 
Clasificación:
5.0

Nice people

JOSE A.  |  First Impressions 
Clasificación:
5.0

We had the very best experience here. My daughter had to move quickly out of her college dorm in March because of Covid closing the campus and your staff was so very helpful! We will definitely be returning customers! Thank you so much

Colleen J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

margaret A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

karin c.  |  Overall Experience 
Clasificación:
5.0

This is a great location for GCU students and the staff is friendly and helpful. I will definitely use uHaul again.

Kirstin N.  |  Overall Experience 
Clasificación:
5.0

Great Online After Hour Move In

CYNTHIA M.  |  Online Move In 
Clasificación:
5.0

I will setting up an appointment for this year once again

Griffin R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevon S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chasaray J.  |  Overall Experience 
Clasificación:
3.0

I didn't appreciate the fact that I HAD to purchase one of your locks to rent the unit. I have several locks from master and Brinks but not the circular ones that were mandatory. I was also lead to believe that my unit would be air conditioned which it wasn't.

GEORGE B.  |  First Impressions 
Clasificación:
5.0

After a very rough time picking up in California and a rough drive here to Phoenix , and a slight mix up THIS team Michael,Mason,&Melody I believe we're their names were able to turn our whole trip around. They were all very knowledgeable and experienced, which was a weight off our shoulders during a rough time . Made the whole process easy and convenient, we appreciate their services and customer service !

Kenny G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA M.  |  Overall Experience 
Clasificación:
5.0

Great service!

Marla F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Fatima G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LOIS B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianka L.  |  First Impressions 
Clasificación:
5.0

First time as a storage renter and had an amazing experience with the help of Michael Curry, who was very polite, humble, and educated. As soon as we arrived he was ready to help us find the right items for moving and was able to help with any accommodations i needed! He showed me how to get to and from my storage unit, showed me how to access the unit correctly and was able to give me all the necessities to know how the system worked regarding what I needed to know for the future usages. l would highly recommend anyone to ask for Michael Curry to help with any thing you need and you will have an amazing experience and he will take the time with you to make sure he answers all your questions and needs! Overall had an excellent experience due to the amazing customer experience I received! And I highly recommend bringing your service to him!

donyea w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemarie S.  |  Overall Experience 
Clasificación:
3.0

I gave that rating because the facility had a lot stuff going on after hours and I suggest that y’all get a security guard to walk around

Jacqueline L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria B.  |  Overall Experience 
Clasificación:
2.0

First if all there was a smell of a dead animal. Second I paid for 24 hour access and when I went there after work I was denied entry. Was a hassle and time consuming (I was already tired from work)for me to get into the building. I wasn't offered a climate controlled unit. it is hot, so tomorrow I'm going to see how hard it will be to switch to climate controlled. It only cost $5 more.

Tanda N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammi B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria B.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly. The staff was kind to other customers I don't think I would have had the patients with. They made sure my room was clean before I moved my stuff in. My move out was even easier. I would recommend using this location.

Matt R.  |  Overall Experience 
Clasificación:
5.0

N/C

Robert A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

don k.  |  Overall Experience 
Clasificación:
5.0

Michael, the General Manager, is conscientious and positive.

David W.  |  Overall Experience 
Clasificación:
4.0

The reason I gave a above average and not excellent is because right by my storage unit I saw a crawling cockroach and it worried  me about my new furniture being infected with roaches. If there's one there's many more. Please spray by my unit.

Sonia C.  |  First Impressions 
Clasificación:
5.0

No comment.

florence w.  |  First Impressions 
Clasificación:
5.0

The workers and management was wonderful people to help me. I would recommend this area to get a uhaul and storage. Made my moving a little easy. Gracias

Pamela L.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful. Showed me the unit in person and made sure it was clean before I moved in.

Matt R.  |  First Impressions 
Clasificación:
5.0

I like this storage I recommend

Linda A.  |  Overall Experience 
Clasificación:
1.0

The lady who took my payment and given me my code and storage # was very rude I went to try and get into my storage 4 times in a row and couldn't get in. I HAD TO DRIVE ALL THE WAY AROUND UP FRONT 4 different times and still could not get in she wasn't willing to come and show me so I requested my money back immediately . She said she refunded my account very poor customer service . Was not a bit happy to even be at work ... I wouldn't recommend this Uhaul store at all ..

Janet M.  |  Overall Experience 
Clasificación:
5.0

Great Experience

Kristen P.  |  First Impressions 
Clasificación:
5.0

I would really recomend uhaul to any one that is looking for a moving company that will help them move all the the way.

Felix v.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle G.  |  First Impressions 
Clasificación:
1.0

The facility was satisfactory, but the day I was Returning the equipment I had the worst experience a customer can have from a customer service representative. I made a formal complaint on the basis of discrimination and abuse of power. Hope this does not happen to another person in the future. Thanks, Scarlett

Scarlett R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrel H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer A.  |  First Impressions 
Clasificación:
5.0

Michael was the best ! Super great guy and very helpful!!

Johanna K.  |  Overall Experience 
Clasificación:
1.0

I had a reservation confirmed and when I arrived they didn't have the shed and forced me to purchase a larger more expense one. Plus I had prepaid for a lock and tried to give me a less expensive one.

Tom S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

James P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Ebony W.  |  First Impressions 
Clasificación:
5.0

Good deals on storage & friendly staff

Aliah B.  |  First Impressions 
Clasificación:
5.0

IMy move was effortless. The staff was very helpful, and professional.

Morgan H.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful and polite. They all went above and beyond to make my move in as smooth as possible.

Bridgette V.  |  First Impressions 
Clasificación:
5.0

The equipment I used was perfect for my move and when returning it the staff was very polite and helpful.

Tijuana M.  |  First Impressions 
Clasificación:
1.0

I'm not recommend this company DEFINITELY. Yo era cliente! y por mucho tiempo usaba uhual Y ya tube dos problemas.. I moving for o other company Much better

Leslie N.  |  Overall Experience 
Clasificación:
3.0

Except for the theft of a baby car seat, a sound bar, and a undetermined box of things by someone that has no character because a thief is one of the worst people on earth.

freddie r.  |  Overall Experience 
Clasificación:
5.0

Kayla was awesome and helped alot

Tacquane A.  |  First Impressions 
Clasificación:
5.0

Excellent in All =rentals prices friendliness cleanliness fast

Antonia G.  |  First Impressions 
Clasificación:
3.0

Didn't like that homeless people was seeking in and hanging around the facility inside and out, Facility need security guards. Also loading doors should be open after location close as well,

Yolanda G.  |  Overall Experience 
Clasificación:
4.0

Michelle Lopez helped me Friday and Saturday and was wonderful to work with. Michelle was a huge help! Maria helped Sunda with transferring to a different unit due to size and she to was a huge help.

Timothy J.  |  First Impressions 
Clasificación:
3.0

1. The roll up door was always broken. 2. They removed the trash cans. 3. There will NOT let us use the dock to unload, i had a semi sometimes. 4. Always homeless on the property. I stayed armed.

Noelen W.  |  Overall Experience 
Clasificación:
5.0

Always able to answer questions

Linda M.  |  Overall Experience 
Clasificación:
4.0

Everything was fine

PENNY T.  |  Overall Experience 
Clasificación:
3.0

THE CHECK IN CREW DID NOT SEEM INTERESTED IN MY POINTING OUT THE RENTAL ISSUE. DRIVE WINDSHIELD NEEDED TO BE CLEANED INSIDE AND OUT FOR BETTER VISIBILITY WITH SUN FOR SAFETY AND LOW TIRE AIR

jollene j.  |  First Impressions 
Clasificación:
5.0

The process to rent a storage unit was quick and efficient. Everyone was both friendly and professional. ¡Gracias!

Cindy C.  |  First Impressions 
Clasificación:
1.0

The employees were not helpful. They closed the doors 10 minutes early and after finally getting their attention to open and answer my question they were clearly smoking pot from the smell, smoke.

Brandae S.  |  Overall Experience 
Clasificación:
4.0

It was busy and only one person working the desk.

bob g.  |  First Impressions 
Clasificación:
5.0

Helpful and friendly to my needs, thank you.

Reyna d.  |  First Impressions 
Clasificación:
5.0

great experience

Timothy H.  |  Overall Experience 
Clasificación:
5.0

Super friendly knowledgeable and much faster than I expected thanks guys!!

Johanna K.  |  First Impressions 
Clasificación:
5.0

Facility was clean and efficient. Staff was very friendly and helpful.

Dean P.  |  Overall Experience 
Clasificación:
5.0

Units clean and kept things cool over summer. Easy to book.

Stacie M.  |  Overall Experience 
Clasificación:
5.0

I just like the staff very friendly

James F.  |  Overall Experience 
Clasificación:
5.0

Fantastic customer service!!! Living out of state and storing my students stuff for the summer I felt very comfortable!!

edith a.  |  Overall Experience 
Clasificación:
5.0

Great service

Destiny J.  |  First Impressions 
Clasificación:
5.0

Bueno

Marie G.  |  Overall Experience 
Clasificación:
4.0

Very polite even when multitasking as the only person at the desk with a group of people waiting which I found refreshingly professional

patricia z.  |  First Impressions 
Clasificación:
4.0

.

Shayan J.  |  Overall Experience 
Clasificación:
5.0

Awesome

Robin W.  |  First Impressions 
Clasificación:
1.0

Really bad customer service. Ugly attitude when talking to customers

aaron p.  |  Overall Experience 
Clasificación:
5.0

Wonderful Experiance using your facility. Will use you again & recommend you everyone! Thanks so much!

BECKY E.  |  Overall Experience 
Clasificación:
5.0

Excellent. Staff

edgar m.  |  Overall Experience 
Clasificación:
5.0

Great service. Thank you!

Dina M.  |  Overall Experience 
Clasificación:
5.0

Only issue was every time I went the roll up doors didn't work or the door keypad wouldn't open the door in the back of the storage. I would have go back to the front to get an employee to open it.

VICTORIA C.  |  Overall Experience 
Clasificación:
3.0

There was a long line but I was treated with respect

Mary F.  |  First Impressions 
Clasificación:
1.0

Its a bad roach problem

Kyle T.  |  Overall Experience 
Clasificación:
5.0

The staff at this facility are excellent, knowledgeable, helpful, kind, and friendly.

LINDA P.  |  Overall Experience 
Clasificación:
1.0

Customer service, horrible. 2 young girls in the office, rude. They signed me up to a unit w/o even showing it to me. Then my contract was cancelled the next day w/o my consent. Not returning here!

rosa r.  |  Overall Experience 
Clasificación:
4.0

Good job!

Chris D.  |  Overall Experience 
Clasificación:
5.0

Courteous staff, helpful and knowledgeable

carolyn s.  |  First Impressions 
Clasificación:
5.0

Gracias

Dung N.  |  First Impressions 
Clasificación:
5.0

Great service, we were in and out quickly, though we waited for another customer, it was perfect. we'll be using storage facitlity through the summer, thank you Patty Prince

patty p.  |  First Impressions 
Clasificación:
3.0

Customer service was friendly and professional. Did not like that I reserved a small storage unit but was forced to get a larger more expensive unit because they gave my reserved unit to someone else.

Paul E.  |  First Impressions 
Clasificación:
5.0

Easy to work with on getting a storage unit.

freddie r.  |  First Impressions 
Clasificación:
5.0

I highly recommend this place for your storage & Uhaul service! They are friendly & accommodating. I'm a single mom who's one & only child is in college a state away & they always were helpful!

TRACY B.  |  Overall Experience 
Clasificación:
1.0

The female manager at this location has very poor customer service skills. She also has a very nasty disposition. She would not even assist the corporate office in correcting there error on my account

Latasha m.  |  First Impressions 
Clasificación:
4.0

It was good

Krystal W.  |  Overall Experience 
Clasificación:
5.0

I liked this U-Haul storage everyone was great.

daniel s.  |  Overall Experience 
Clasificación:
5.0

Great service!

Robert S.  |  Overall Experience 
Clasificación:
5.0

We needed a dolly/hand truck to unload our uboxes. The staff was very helpful and accommodating. We like UHaul.

CAROL W.  |  Overall Experience 
Clasificación:
5.0

All associates on staff 2/12/2019 where pleasant, helpful and curtious. They responded to my inquiries, showed me the way to the unit I was renting. There interactions were professional and clear.

Nelly A.  |  First Impressions 
Clasificación:
5.0

Andrea was awsome, very helpful, and knolageable

shawn g.  |  First Impressions 
Clasificación:
3.0

your desk is too small. only one and a half people working desk on a Saturday. First of the Month. My Experience in Tucson was Excellent!

David J.  |  First Impressions 
Clasificación:
5.0

I have a good experience with Staffs.It was excellent service I was very happy.

jany d.  |  Overall Experience 
Clasificación:
5.0

The experience was Excellent and I am very happy with the service. And I will be continued referring to all my friend for the moving for the future. Gracias

jany d.  |  First Impressions 
Clasificación:
5.0

Friendly staff.Affordable rates.

John F.  |  Overall Experience 
Clasificación:
5.0

Was always fresh and clean...I felt safe with my stuff there...thanks u haul

lizette m.  |  Overall Experience 
Clasificación:
4.0

muy buena atención. gracias..

Eduardo A.  |  First Impressions 
Clasificación:
4.0

The gal I first dealt with was very nice. However when the truck was dropped off the guy was rude.

Jaimee V.  |  First Impressions 
Clasificación:
2.0

First if all I said I wanted a truck that would haul 1 bedroom. We had to make 2 trips which increased the mileage and created more time for my workers. Also the windshield was filthy.

diane r.  |  First Impressions 
Clasificación:
2.0

I had to cut the lock they put on my storage off twice, days after paying my bill and even asking for it to be removed since I had paid the bill. Very inconvenient.

Vashni V.  |  Overall Experience 
Clasificación:
4.0

Nice space.

Raymond Lee G.  |  First Impressions 
Clasificación:
5.0

Amazing Staff

Steven A.  |  First Impressions 
Clasificación:
5.0

Very Professional Helpful Customer service rep

macks h.  |  First Impressions 
Clasificación:
5.0

Storage unit areas are easily accessible, with carts to assist with loading and unloading items. Items to assist with moving are for sale, well priced. CSR reps, professional and attentive.

gloria a.  |  Overall Experience 
Clasificación:
5.0

Great service!

Demeetre T. | Reservación
Clasificación:
5.0

No comment

malsese h.  |  Overall Experience 
Clasificación:
2.0

I set up auto pay and still got an email and late charge every month so I had to call EVERY month. When I came in to straighten it out, nobody EVER called me back after my 3 phone calls to them

Heather C.  |  Overall Experience 
Clasificación:
5.0

Excellent Experience!!! Highly recommend this to others that need a storage facility.

james h.  |  Overall Experience 
Clasificación:
4.0

N/C

ROBERT A.  |  Overall Experience 
Clasificación:
5.0

Chris was AWESOME !!! He really took the time to help me get a storage even though there were some confusion! I really appreciate his help!

Chanel C. | Reservación
Clasificación:
5.0

Easy access, friendly and helpful staff, super clean facility

Cheryl R.  |  Overall Experience 
Clasificación:
5.0

A very nice facility!

Jackie B.  |  Overall Experience 
Clasificación:
5.0

Bueno

Jose S.  |  Overall Experience 
Clasificación:
5.0

Gracias

VERA S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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