Customer did not leave a comment.howard c. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at W Lake Mead Blvd
North Las Vegas, NV 89032
(Just East of Texas Station Casino on Lake Mead)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Robin A.
The Manager (Sharon), is very professional in every way. I am very pleased with everything and have no complaints what-so-ever. It's been a pleasure. Thanks.joseph c. | Overall Experience
Nothing. It worked out great and employee was extremely helpful and friendly.Kathleen K.
Sharon is great I just moved here and she literally made my experience really welcome. I worked with Matt today as well and he was also really great!Lorrie G.
Customer did not leave a comment.christal s. | First Impressions
Customer did not leave a comment.James W.
Second time renting a vehicle from this location. Friendly staff.DIETER S.
The office staff was phenomenal.Jane C. | Overall Experience
It's great dealing directly with the branch, so helpful, and booking directly with the account online. No more hassles of waiting on the phone.Mike A.
Prices are stupid high.. in a time when most are struggling the worst thing is everything increasingly going up. But overall the staff was AWESOME!Tracie S.
Thank you to both the Sharron's for your amazing service !! Definitely recommend this location !leona V.
Except CashFlorance hall K.
The agent who assisted me went out of her way. I will recommend this I-haul to others . I am a Realtor who helps folks find Rental homes along with being a Buyers Agent. Thank youWALTER WILLIAM F.
Keep your word with reservations..Had to go to different locations to pick up the damn truck you promised.,.MICKEL ANDY P.
I RECOMMEND THIS LOCATION TO ANYONE AND EVERYONE WHO NEED A UHAUL TRUCK SUPER FRIENDLY AND DOWN TO EARTH NOT TO MENTION â€œSHARON FLORES RODRIGUEZâ€ DOPEST CUSTOMER SERVICE EVER!!!!! ðŸ’¯ðŸ’¯faye S.
Customer did not leave a comment.Saeed M. | Overall Experience
Customer did not leave a comment.frank m. | Overall Experience
We were on a wait list. When a unit became available, we were able to do the whole transaction over the phone. Easy Peasy! Definitely worth the wait.RoseAnn P. | First Impressions
Customer did not leave a comment.CHERYL J.
Excellent customer service.James D.
The lady that took care of me was knowledgeable and helpful showing me where to go helping me find unit. Thankslorrie a. | First Impressions
The truck smelled like cigarettes...Bryan S.
Customer did not leave a comment.Alisha G.
Sharon and her staff are a blessing to know. They are very helpful and full of resources. I tell everyone I know who needs a storage to go to them. I give them 1,000 stars.CLEO M. | Overall Experience
Please let your customers know that if they return after hours/online they'll need to take and upload pictures before locking up the vehicle and dropping the keys in the box. This was not explained to us prior. Fortunately the clerk was very understanding and we were able to conclude our transaction.Rose Ann P.
Great job!Kylie Z. | First Impressions
Pleasant experience .quick process. Courteous owner/staff.DURRAN DARRELL S.
Customer did not leave a comment.Sally L. | Overall Experience
the person the help me with rental change he was very helpful he needs a riseRodrigo G.
Customer did not leave a comment.ROBERTO C.
Very Nice and helpful StaffJoann S. | Overall Experience
Customer did not leave a comment.ANTHONY A. | First Impressions
Customer did not leave a comment.Farrell W. | Overall Experience
Service was great quick servicerobert B.
Customer did not leave a comment.Doris W.
The staff are friendly and the facilities are clean.marylouise o. | First Impressions
Alonzo was very helpful, had a positive attitude. Was patient and he represents your company very well. He deserves accolades.Vicki B. | First Impressions
It's very clean and well maintainedCherie N.
This is the Go-To U-Haul location for the greater Las Vegas area! I had the best customer service experience with Sharon Rodriguez, Steve and the owner, Sharon Smith. A stressful move was complicated with a check engine light that came on in the U-Haul van, but this amazing team at W Lake Mead in N. Las Vegas went above & beyond to rectify everything. Yes, they're 10 miles away from the strip, but the level of professionalism, the courtesy and hassle-free interaction with all of them is absolutely well worth the trip. I couldn't have asked for a better experience with them and I'm grateful that I selected them as my U-Haul provider!!! Great job Sharon!SHAUN B.
The door was clearly broken, the cable on one side was off it's track. This caused numerous issues in opening the door during the course of my rental. There were no other trucks available at this location.Daniel K.
There is no improvement, these ladies and the office has been absolutely exceptionally perfect each and every time I have time and I have been dealing with them for 3 years. I am absolutely satisfied with the service of each and every member of staff at this location.Tonya E.
Customer did not leave a comment.Darchelle C.
Customer did not leave a comment.LINDA K. | First Impressions
Accident serviceTHEADORE R.
Muchas gracias Sharonhosvaldo s. | First Impressions
Customer did not leave a comment.Shalondria G.
just satisfied with pick up and drop off. thank you!ian M.
Customer did not leave a comment.Ronald J.
You greasy scumbags, charged me $26 days after I already paid my $66 dollar bill. I will be reporting you and telling everyone about your shady tactics and actions, make no mistake this isn't over.Andrew G.
Excellent service ...Christopher R.
Awesome customer service from Sharon the GM 100% professional in all aspects of the rental process Thank You so much Sincerely Ricardo ZamudioRicardo Z.
The owner was friendly and explained everything very well. Great run business.GONZALO C.
Customer did not leave a comment.Arsalan R.
Great feeling and customer friendly.hilton r. | First Impressions
Customer did not leave a comment.ROLANDO DERRITT B. | First Impressions
Sharon R was very helpful and kind would recommend this location to anyone moving and/or need storage.Dominique S.
Everything went well. The service from Sharon Rodriguez was exceptional.Carol P.
Make sure Alphonso gets promotedwith a raise. He has great customer service.Patricia S.
Hello Sharon was very nice.on helping me out with renting.. I think she need a Rise..super good customer service.MILDRED L A.
Great trip everything worked well returned it in 1 day thanks very much Vegas Uhaul Sharon and the boysSandra F.
They call you like crazy they every day since you rent the truck just to remind you of the return timeJohan V.
It would be nice if you mop the floor of the truck after each return. The dolly and appliance dolly were not good. The tires should be inflatable for better ease of use. It was a waste of money for me.Reza H.
The customer service was amazing. I was very comfortableTawanda L.
Customer did not leave a comment.Hector C.
Shannon is amazing!! She took really good care of me and was very informative!CHRISTIAN O.
Counter person was very niceQuentin A.
Customer did not leave a comment.NATHAN B.
Your employees are very knowledgeable, had us in and out in no time.Darlene S.
Sharon Rodriguez was very kind and friendly. Very helpful and knowledcary H.
Thank You so very much. U haul you were there for me when I needed you the most. Please keep up the Great Work! ðŸ¥°charlene S.
The staff at this location are excellent. They greeted me with a smile and were helpful. Thanks you!TAMMY LYNN S.
Always happy with this location. I actually work for U-Haul in customer service. The GM made sure to give me extra days and miles to help make sure I didn't accrue too much additional cost on my rental. That was appreciated. The truck was clean and performed well. Everything was done timely and efficiently. Good job!Frederick A.
Perfect ExperienceJeannette H.
N/A I was given excellent customer service thank you u hauljanette D.
I can't remember the uhaul employees name who helped me but he was very nice and professionalJeffrey D.
Excellent staff! I've always used U-Haul and I will always use U-Haul. The free 30-day storage is a blessing since I'm looking for housing. One les worry and expense. Thank you.BARBARA P.
The staff, both Sharron's are always helpful and go out of their way to assist and resolve any issues. Unlike the corporate side, which does not answer the phones and seem to always have issues.Verilynn L.
Customer did not leave a comment.Yvette J.
Nothing everything is running smooth and Sharon Rodriguez is very knowledgeable and friendly I will definitely go there againNestor M.
Customer did not leave a comment.Ty A.
Your doing great. Keep up with the great service.Tony H.
Customer did not leave a comment.Billy W.
The problem lies with the corporate offices. To book over the phone takes hours upon hours. No one answers the phone and when they do you get cut off. Then after hours on the phone you do manage to make a booking, it doesn't work when you try to pick up the truck. NIGHTMAREMike A.
Sharon was so freakin excellent!!TANISHA R.
Sharon was friendly and helpful, a pleasure to work with. But I reserved a 10x15 room about a month in advance, and when I showed up with a full truck I was told I could only get a 10x10 space. I would have happily paid for an extra month to lock in the 10x15 space. The 10x10 space is packed so tight that I have no isle to get to my stuff in the back. It's bad. I wish U-Haul had contacted me weeks in advance about this. I didn't request 10x15 as a joke or a suggestion; I expected to have that 10x15 space ready and waiting for me. I would have chosen a different storage facility if time permitted.Bryan K. | First Impressions
Customer service was A-1. Sharon Flores Rodriguez went above and beyond. Very professional as well as personable. I really enjoyed the experience. 5 ⭐⭐⭐⭐⭐..and then some. Kudos to Sharon!!!doris p. | First Impressions
Customer did not leave a comment.alice P.
Great service...Sharon is awesome!Jacqueline L.
Sharon and the staff was very respectful and helpful I will definitely go back. Thank younestor M.
I have rented from this location several times this year, I have encountered each and every staff member that's there and I have nothing but positive things to say about each and every one of them they are doing an awesome job keep up the good work.Tonya E.
Very good servicecary H.
Sharon was most helpful , she gets 5 Stars !!!!BENNY P.
Customer did not leave a comment.Jeannette W.
I ordered the truck for a closer place to my house but I was sent across town. The lady, I forget her name was understanding and did everything to help me. If it wasn't her I would have cancelled. Find out who helped me and do what ever you need to do to keep her. Customer service 100%Ryan W.
Customer did not leave a comment.Yolanda G.
All the employees are wonderful.DENICE T. | First Impressions
The guy who helped us was very helpfulAlicia M.
Both at the regional level & at THE 3083 LAKE MEAD LOCATION everyone was FANTASTIC! We were so worn out, and they made our life so easy! They anticipated our needs and then shattered our expectations! Thank you so much, Sharon and everyone else that made this a de-stressful experience!Victoria F.
It has been a pleasure renting with this location. The people went up and above to make all my experience top notch. If at any point I ran across with any inconvenience they corrected it immediately. I will always use them with any of my rental needs. Thank you so much. You made my life so much more pleasant.Li Yueh S.
Ms. Sharon is excellent and deal with you on a personal friendly level and is always pleasant wether in person or over the telephone. She knows her customers. She has been great and is courtesy at all times.Ernest F. | First Impressions
Customer did not leave a comment.THEODORE E.
friendly, professional, quick, always a pleasure to rent from this locationDavid S.
Could not fit the key fob into tiny drop box after-hours. Key fob was too big to fit. Otherwise, everything was great.michael M.
I thought everything was great. The manager seemed a little annoyed with everyone walking in but other than that no complaints.Lynzie H.
Excellent excellent service employees excellent with customer service tksLinda C.
This location is great! Thank you Sharon Rodriguez for hooking us up again! It was great to see you! The staff here is friendly and efficient. Our mive and return of the uhaul was flawless. Thank you everyone here at this location!Anissa T.
Server was excellent!Richard C.
Nothing. Sharon Rodrigruez was especially great.Derrick C.
I forgot the name of the person on-site, but he made the experience easyChristian P.
ID like to thank sharon at the lake mead location i dont have her last name she has the pretty colored hair i so love her service that why i went back to thia location twice just because of her service i love her serviceDarlresha T.
Sharon was awesomeDustin S.
I really love the staff there. The two Sharon's are so kind, helpful this is my second time renting. The whole staff is great. Pleasant and friendly. Thank you so much I appreciate you all.Rochelle C. | First Impressions
Great customer serviceGlenda S.
Customer did not leave a comment.lanier H.
The young ladies that helped me we're very pleasant. I would recommend this location to all my friends.Angelina S.
Customer did not leave a comment.sheila R.
Customer did not leave a comment.Sharon R.
very professional and kind good sense of humor perfect customer serviceRose H.
Upon picking up my vehicle I wasn't properly explained of my charges. I was aware about the truck cost of $29.99, but upon return I was charged $60+ I was later told I was being charged for mileage but the representative never informed me upfront otherwise I would not have rented the truck. I was so blindsided and I didn't appreciate how important information was withheld.Crystal G.
Customer did not leave a comment.Kuuipo T.
It was well great just keep it upARMAND V.
Keep doing what your doing and your employees are very helpful Sharon and Jose thank youJames C.
Excellent customer service!Nicanor C.
Customer did not leave a comment.Nevada Black p. | First Impressions
Customer did not leave a comment.Ryan E. | First Impressions
Friendly and helpful staff.Elizabeth B. | First Impressions
SHARON IS AMAZING! She really is awesome! U-HAUL YOU TRULY HAVE A GEM WITH HER! Thank you Sharon for being you!Ellen I. | First Impressions
Sharon was absolutely awesome, she knows her business very sharp at what she does.Kim N. | First Impressions
Great serviceMelinda W. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!