Next time it would be nice to know up front that there's an extra charge if the equipment is returned after hours, even if that equipment was returned before the due date and time instead of just being charged the next day
AHMAD S.Customer Reviews for U-Haul Moving & Storage at W Kingsley Rd
Testimonials From Recent Customers
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1 way in and out is not a good practice or ease of entry or exit for customers. I was in unit 1101 right next to a door but couldn't access. The hallways are narrow n would've been lots easier to use that door.
Cassandra H. | Overall ExperienceThis is a great location for me
Promise G.Manager was rude gave me the wrong truck and tried to blame me and charge me
Van-Nita W.Got locked out once due for not using a lock from Uhaul even though I was using a disk lock similar to what is used on site.
Clayton R. | Overall ExperienceMy unit was locked out once because the manager claimed I did not have a "approved" lock on my unit. After taking time off work and driving all the way to this facility during the work day it was discovered my lock was approved.
Clayton R. | Overall ExperienceThe roads all around that are messed up even driving in to the parking lot is messed up. If if I return my truck one day earlier than my reservations, I feel like I should get a credit for that but the customer service representatives said no. I did go over my estimated mileage from my reservation. The staff were great picking up and returning the rental.
Kimberly R.Best service and pick-up place in Dallas!
Jeremy P.Site manager provided great service! He was very helpful and courteous. I recommend this facility to anyone with storage needs. Thanks again.
Albert M. | Overall ExperienceManager was handsome and helpful! Staff was pleasant!!
Brandon S. | First ImpressionsJacob is one of the best Facility Managers I have encountered at any Uhaul. And I have been dealing with Uhaul since 1997
Africa W. | Overall ExperienceI reserved a room. Then the next day I physically went into the facility to secure my room. After signing the contract and given a security card and a nap with my unit highlighted I went home to finish loading my truck. I recieved an email where the manager tried to blame me for not answering my phone because I was IN THE MIDDLE OF MOVING line it was my fault his facility rented me a room that somehow after my reservation and in person meeting someone later figured out was rented to another person. This was after business hours and in a Sunday so I was left high and dry without a storage unit causing me to have to pay extra for a truck for another day. The insulting thing is in the email the manager tried to make me the responsible party for now answering my phone WHILE I WAS BUSY MOVING. This is the most unprofessional business I've dealt with on a long time. If you are looking for storage I would look anywhere but here. I even responded to the email to give the manager a chance to redeem himself but an unprofessional person who blame a customer BEFORE taking responsibility for their mistakes is a unprofessional as it gets. This was the most disappointing experience I've ever had with uhaul and even after giving the manager a chance to at least apologize or make me the customer happy he failed for the second time. I hope uhaul can fix these issues and find ways to compensate their customers for unprofessional and inadequate service because if they don't they will lose more customers like me and the ppl I will be forced to tell to stay away because of my experience.
Theodore n. | First ImpressionsExcellent customer service both at the pick-up location and over the phone. I had to get the truck on short notice and extend my rental. Each interaction was fast and friendly. The online return option for after-hours drop-off is easy and convenient. Great experience.
BRETT M.Process for renting was very easy and seemless.
Brad S.Mr. Cunningham and his staff are always friendly and helpful. Love this location
Sheena W.I love the staff ❤
DANNY M. | First ImpressionsI had to be sent to another location becuase your system let me schedule for a pick up in Balch Springs but the truck was not there and I was not notified. Had to contact customer service for another location which was still 26 minutes out of my way compared to 5 minutes to where I originally had it set for.
Marcela C.Great customer service!!!
Karen F.Nothing Everything was perfect Thank You so Much I rate 5 stars âï¸ âï¸âï¸âï¸âï¸
Quanita D.Friendly staff.
joseph r. | Overall ExperienceI would send all the employees from the 1225 lbj highway store to the Amanda ln store to learn some customer service pointers it's crazy the difference in customer from not even a few miles away the guys and gals at Amanda lane are top notch professional and very helpful i couldnt brag more about them and believe the service I didn't even receive at the lbj store I will be going to Amanda ln for now on with my business tentals
johnny S.Was at a shortage on time and the clerk was able to get me in-and-out efficiently as well as providing some extra and useful tips as a first time customer would definitely recommend
Tamar P. | First ImpressionsThe staff is very friendly, accommodating and professional. Their is no other moving company like uhaul ( reservations, rental storage, and trucks) always on point.
Gwenetta J. | Overall ExperienceExcellent and professional
Gwenetta J.It's a Smart and easy moving truck
lilly K.I never received my final receipt.
Robert E.Love the staff her the managers and district managers are all friendly and helpful.
MAKASHA B. | Overall ExperienceJacob is a an amazing GM with professional customer service approach. I appreciate and will recommend his facility to family and friends in the near future. Gracias.
JEREMY M. | Overall ExperienceILL DEFINITELY GO BACK IF NEEDED
Andrea W. | Overall ExperienceYour website reservations, call in station and mobile check out and in are terrible. Never work and wait times and transfers are ridiculous. 1 out of 10.
Robin H.thank you so much for the service
lawerence m. | First ImpressionsMaybe double check a claim before you call a renter to falsely accuse on an assumption without any investigation. The branch is fully aware of the Clooney today.
Joseph J.no improvement i have to offer, but the gentleman that helped me today (10/3 am) was very kind and efficient and i appreciate his help!
kechelle H.Everything was fine
MeShawn S.The general manager was heaven sent! Definitely helped me out to the fullest! Thanks Jacob , I will refer and do business with again!!
Stephaughn P. | Overall ExperienceI didn’t like the managers attitude.. I had to call customer service and talk to them about his attitude and the horribly written email about occurring additional late fees even though my bill wasn’t even due… the manager also threatened to physically fight me.. because I continually tried to get him to make any sense of that email..
Dwight C. | Overall ExperienceMr DuBois is excellent. Highly appreciated!
Ted C.Polite & friendly office staff.
Drew K. | First ImpressionsMaintenance the AC was not cold, Staff the facility so that there's not a 45 minute and then having to leave without speaking with anyone. I reserved a 15' and was given a 10'. Needless to say I ended up having to make 4 trips that could've been done in 1!
Angela B.Returned the truck at 3:30pm. The lady working the front desk said they were about to close (which online says 4pm). Got charged for returning after hours which is a blatant lie. Will never return to this location again.
Christopher P.General manager provided excellent customer service and experience!
Stephaughn P. | First ImpressionsThe equipment was not ready. I had hired movers through the site as well and had to scramble to find another location that had a moving truck so I could complete my move. Luckily the movers didn't charge me the 2hrs it took to find and secure the truck we used. Absolutely horrible experience!!!
Brandon H.Jacob was amazing, very friendly and funny. Made our stressful day a bit better!
Forest N.Helpful staff. Clean location. Very happy.
joseph r. | First ImpressionsI will always rent from this facility because everyone from the manager to the assistant manager to the supporting staff is always helpful and nice when I go into the office. Thank you for being kind.
lasonia L. | Overall ExperienceThe man I did business with was helpful and professional
Travis D.Great team! They made everything easy and simple as possible!
Jamal P. | Overall ExperienceI had one issue the whole time I was there. It happened to be on the day I was moving out, I hired a mover and the card allowed me to get in the gate but did not allow me to get in the building.
Amelia B. | Overall ExperienceOur truck was not available to be online pickup, thus we had to wait until UHaul opened. The older gentleman working was not very friendly or helpful. The young man Antwone who waited on us was extremely helpful, friendly, and knowledgeable. He is the person you want to see doing customer service.
LAVERNE A.When the hours sign has hours saying you're open on Sunday, be open. Also make sure there's enough parking for returned trucks.
Tyler L.Overcharged me...turned in rental at same gas level and within 24 hrs... and they don't pick up the phone!
myah A.Excellent Service, staff and management.
EMMETT W. | First ImpressionsGreat service, thank you!
Lew M.Nothing because you all were great and had wonderful personality you don't see much these days.
DEBRA V.Mobile pickup was difficult and not reliable. We received the truck and within a mile the low gas light came on. We returned the truck with the same amount of gas we were given and yet I was still charged 100 dollars for fuel fees. Girl who was there when we returned the truck was not helpful when we called after receiving online receipt.
Joseph C.It had to be one of the best experiences I have ever had from a customer experience perspective. The man who assisted me was very customer focused, and he made the entire transaction perfect. I would recommend to everyone.
Timothy C.Good customer service friendly employees excellent service very happy
Luis S.Great customer service when I picked up my equipment, but person when I dropped off same day she wouldn't even check in my equipment I was told they would do it the next day and when I got my receipt it wasn't even checked in until 11 o'clock past my check in time.
BRANDY T.More room in the rental office. Too crowed with stuff and too small.
Bradley C.The man that helped me customer service was immaculate he was super informative & made my experience with uhaul the best ever keep up the good work.
DONNEISHA C. | First ImpressionsHe was so nice and informative thanks again.
DONNEISHA C.I love this company because they are truthful to their customers and the unit was air conditioner light up really good and cameras everywhere yes I will tell a friend about it if they ask
Diana H. | Overall ExperienceThe staff member that I dealt with was excellent!
Scott S.The staff,Ron and Jacob were above and beyond. They made it awesome
WARREN S.The truck was not easily found and had no key. We had to wait for the counter person to get the key. Once the truck was full from the storage unit the truck wouldn't start. We went to lunch while the counter person tries to work things out. When we returned there was nothing done. The roadside assistance person wouldn't work with the counter person and insisted that they try to trouble shoot with the customer before sending someone out. It was a very stressful day.
Michael B.Jacob was extremely nice.
Amelia B. | First ImpressionsI use U-haul truck and storage quiet frequently.The service is always on point.
Gwenetta J. | First ImpressionsMuch easier check out process than larger UHaul locations in the area. Staff were flexible and gave us a much needed and appreciated 3 hour grace period. Thank you for the excellent customer service.
Joshua W.The gentleman at the front desk was so patient and helpful
Diana W.Very awesome employees at this location. Always friendly and courteous
Misti M. | First ImpressionsThe representative at this location is friendly, professional and patient.
Kenneth H.I did not get the equipment needed for the move, could not reach by phone, went to another Uhaul and they couldn't do anything. Had to wait to the next day which was an big inconvenience. Ron, was nice and didn't charge but still was more because of the extra miles driven to find a location open to start moving. 樂
CARMEN LYNETTE P.The gentleman who assisted me with checkin and checkout was outstanding - very trustworthy, communicated clearly, and was very reasonable. I would come back again to receive the same service. Invoice number 25201074.
David S.Ron was so friendly and welcoming. I felt like I've known him my whole life. He was very informative and accommodating. I loved every bit of it! Thank you for being a kind a genuine human being.
Vina N. | First ImpressionsI'm did the same day move in online and it indicated that we had access until 10:00 p.m. but the manager of this facility was very rude in informing everyone that he was not going to open the side door after 5:00 p.m. for a week waiting on parts....... Needless to say I had to carry everything upstairs to the third floor on foot hardly any carts very rude gentleman tell me with a full car as I pull up that I cannot have access to my storage due to the elevator being out of service. Highly not recommended F+++++++
Sarah D. | Online Move InCheck in was quick and easy. The man who checked and out 10/22 was efficient and knowledgeable and very helpful. We have used this location before and will definitely use it again.
Elizabeth B.Ron was very helpful. He provided excellent service.
Carlton C. | First ImpressionsGreat location, friendly knowledgeable staff. Easy pickup and return. Would rent from them again.
STEVE L.The service was good. Ron has an outstanding personality that's very inviting for your business
Yolanda N.The only problem is Mr Jacob , he overcharge me $20 for teuck and $25 to clean … the truck i gave to office in the Right time and was not dirty give me my miney Back
Alvaro R. | Overall ExperienceServicio al cliente de excelencia. Both gentlemen that assisted us were friendly and courteous.
Yesenia I.I returned my rental to the location indicated on my contract. I was advised that I needed to drop off at another location. So I went there, helped by the manager, then directed back to the original location. I asked the manager, could she just not accept the return here, since I had already driven around town. She said no, there was nothing she could do for me, then proceeded to take her personal call on her personal cell phone. UNPROFESSIONAL! again, I drove back to original store, wasted a total of an hour and a half getting the run around and charged for the mileage going back and forth.
MARIA S.Can't think of a thing. Ron, your manager here, couldn't have been more helpful or friendly. Would definitely rent from this location again.
William C.I'm fighting this charge. No way did I go 36 miles. I took a photo of mikes to prove it. My pick up abs drop of was 2 miles away. I might have put 6 miles total. This is a scam company!
SHELLEY O.The representative at the location was rude with me as soon as I walked in the door all the way to the phone call to check the vehicle back in. The vehicle maintenance was not well kept. The check engine light was on and the vehicle shutdown at a red light with a full load. Fortunately after 30 minutes it was able to turn back on. I called the service center to request roadside assistance and was left on hold for 30 minutes. I also attempted to submit a request online but it would not submit.
Andres P.The truck I drove there from Michigan was rejected by the location so I lost my free month special for my storage unit. Although uhaul in Michigan informed me that I can drop off at this location both my truck and my trailer. There were no large storage units at the nearest uhaul for me to select. I am very unhappy that both locations are uhaul companies and my special was not honored. My pickup location misinformed me and I had to pay $200 for my first month in order to unload the truck. I would like uhaul to credit my second month for the mishap on their end. Not only did it cost me $2500 for a one way and auto transport, I spent money above my budget. The rep who checked in ,y storage refused to also give me two keys for the storage even after I explained to him that my husband and I will not always be together and will need access. I really feel like uhaul can do better. I would like to be contacted by leadership with some sort of resolution to my concerns. Thank you for your time and consideration.
Kuluana J. | First ImpressionsI had covid and was unable to come in. When I finally was well enough to call and tell them I no longer needed my storage unit. That I would be moving my stuff out. The manager told me that if I called on the 3rd day which was July 29th instead of the 4th day July 30th. That I could've moved out free of charge. So I paid a whole months rent for an empty storage unit. I've had problems with Uhaul since I started my moving journey. I scheduled a rental and when I went to go pick it up, on my moving day, they told me my reservation had been canceled. No one called me to inform of that. I will never give my money to this company again!
Shandea D. | Overall ExperienceI used the place from 2005 until July of 2021. Never had a problem, used the online application to pay the bill and all was well. Staff was always courteous and available. Indoor, climate controlled after 16 years my books were all perfect. I will recommend to anyone I know who needs extra storage. ¡Gracias!
VAL O. | Overall ExperiencePersonel professional. Computer system horrible. Cost me 1 1/2 hours of paid labor. Right mirror broken which almost caused multiple accidents. Truck had less than 1/8 tank of gas and gas empty indictor light was on when I took possession of truck. Received a Call that the vehicle was not able to be located after overnight key drop. Vehicle was in plain sight within 20 feet of key drop location. Embarrassing is the only word to describe my experience. Should be refunded entirety of rental fee as using U-haul cost me more than that in this move. I will be posting experience to Yelp and other social media. Again, staff was professional and doing the best they could with the horrible system they had to work with.
Robert W.Excellent customer service and a wonderful storage facility that was clean and in excellent condition. I rented a climate controlled unit that was cool. An elevator and moving carts made the move easy. Thank you!!!!
NANCY L. | First ImpressionsThe bald gentleman with tattoos, probably in his 50s or 60s is AMAZING. He is so friendly and funny and knowledgeable. He made the experience a great one for sure; give him a raise! :)
Jaimi B. | First ImpressionsCouldn't get in the building!
James L. | First ImpressionsVery Well job on all the employees and being kind and friendly and well mannered from start to finish will recommend to other people thank you so much for helping me in my time of need
cynthia b. | Overall ExperienceRon Halley is a very excellent manager, the best i encountered so far. He will help and assists you in many ways he can. Very knowledgeable of UHAUL services and will assist with all the best that UHAUL can offer. He is very empathic and passionate with what he does. And he is fair, just an excellent worker. Kudos to Ron!
Rachelle D. | First ImpressionsJacqueline Haggard was excellent. Very sharp lady.
Jim S. | First ImpressionsThe general manager Ron Holley went above and beyond for me he is an awesome person and as a true asset to your company
SUZETTE W. | First ImpressionsI don't know where to start... First of all ,I am real bad at remembering names .. But, Mr.Ron Holley is very professional and he thinks ahead of you...perfect customer service. I would recommend all my friends and family to his location!!! My wife and I really enjoyed how respectful and smart and friendly and hassle-free environment that he creates...making moving and renting truck and storage A GREAT EXPERIENCE!!!!!!!!!!!!!!!!!!!!! I WISH WE COULD GIVE HIM AND HIS LOCATION 10 STARS....BECAUSE 5 STARS DOESN'T SAY ENOUGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANK YOU FOR YOUR TIME AND ENERGY.
SAVALAS L. | First ImpressionsRon was Great!
Daniel O. | First ImpressionsThe process was fast and easy. It also help that I have been a long time customer of U-HAUL.
lasonia L. | First ImpressionsShorter Duration plans like Half Day.. Overall, Satisfied.
Favour A.She was awesome very personable and very helpful thank you
MARIA R.Put everything that goes with the car together.
THATY T.Cody at my Texas stores was a blessing very kind and helpful
WAYNE S. | First ImpressionsEveryone was very helpful!
Kristen M.Though it was hot
Eunice N. | First ImpressionsIt’s very inconvenient to have to use an access code or an access card during business hours every time you have to go in and out of the doors unloading your stuff that should just be disabled during business hours I understand after hours and also the elevators they close immediately you don’t even hardly have the time to move your stuff in it Took longer to move in then it should’ve
Jacklyn S. | First ImpressionsAwesome 👍🏾
Martin C. | Overall ExperienceMr. Ron Holley was very courteous and walked me through the various service options. He also gave me tour of the facility which was a tremendous help!
Barry H. | First ImpressionsThis was the best storage experience that I've ever had! Ron was incredible to work with. Thank you so much for everything!
Brett S. | Overall ExperienceI love this UHaul facility. It's very clean & the manager is so polite, helpful & professional. He explained everything & we are so grateful
Gladys B. | First ImpressionsNot a good place to store anything. They never answer the phone. Phone calls are always being forwarded to the call center. It took them quite a while to enter my correct information so I would get alerts as to when my bill was due. This caused me to get a late fee which, when I requested a refund, they ignored. I had two storage units and forgot to pay the bill on one of them and they locked my card preventing me from getting to the storage unit that was up to date as well. This place is just a disorganized mess.
bradley c. | Overall ExperienceMr. Ron is Amazing. A Godly Man full of compassion.
Edwin A U. | First ImpressionsNinguno
joey S. | First ImpressionsI love Ron the manager! After 7 months we couldn't help but build a bond ❤ God bless you Ron and if i ever need another storage I'd pay another 450 to the movers to put it back
celessia T. | Overall Experience