Customer Reviews for U-Haul Moving & Storage at W Bonanza Rd

2,903 comentarios

2001 W Bonanza Rd   Las Vegas, NV 89106
(Between Rancho Drive and Martin Luther King Blvd)

(702) 648-5337

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(702) 648-5337

2001 W Bonanza Rd
Las Vegas, NV 89106
(Between Rancho Drive and Martin Luther King Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The best of the best!!!! :-)

NICK Z. 
Rating:
5.0

Anthony was helpful, quick and friendly.

ZACHARY R D. 
Rating:
5.0

Everything is well, thanks

MICHAEL S. 
Rating:
5.0

Have more hitch available

Orville G. 
Rating:
5.0

none

Carla C. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
4.0

All was good no complaints!

Steven C. 
Rating:
5.0

Super people, my wife and I were actually really happy all the way around. Please thank these folks with a raise. Sincerely, Chris M.L. Turner

CHRISTOPHER ML T. 
Rating:
5.0

Great people amazing

TRANAI M. 
Rating:
5.0

Great people thanks again

TRANAI M. 
Rating:
5.0

Customer did not leave a comment.

YOSMAR S. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Professional, efficient. Gave me exactly what I needed. Highly satisfied Excellent service Did a three state move, flawless performance with the truck. Return was simple and quick Start to finish, I'll rate them as excellent

Russell S. 
Rating:
5.0

Barely made it before closing. Staff were friendly and courteous

JAMES LEE B. 
Rating:
5.0

With my experience I wasn't notified that I didn't have a truck ready for when we had it scheduled for, prior to me showing up there, as the employee said I should have. Other than that the employee was super helpful in procuring us another truck a different location at a different time, but was even nice enough to call and let us know a different truck came in and was ready at the original location earlier than was rescheduled. Super helpful staff

Gregg C. 
Rating:
5.0

Customer did not leave a comment.

LUIZ C. 
Rating:
5.0

Tony was excellent and very helpful. Love this location

David K. 
Rating:
5.0

Customer did not leave a comment.

Randy F. 
Rating:
4.0

Customer did not leave a comment.

George H. 
Rating:
5.0

great

DANIEL K. 
Rating:
4.0

Everybody was nice and really, really prescient your help I'll be back again because I'm not done moving yet

CARRIE DOLORES P. 
Rating:
5.0

Customer did not leave a comment.

Majed V. 
Rating:
5.0

Unprofessional of UHAUL to reserve a one way rental weeks in advance only to be canceled hours before Picking up. This experience with U-HAUL was terrible . I was forced to rent a round trip paying for 860 miles and forced to rent a smaller truck and open trailer as my only option , from 2 different U-HAUL locations !!

SONYA K. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
3.0

Better computer system

Nelly J. 
Rating:
5.0

The staff at this location were excellent! The entire experience was perfect from start to finish!

josh W. 
Rating:
4.0

Good job.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Lane D. 
Rating:
5.0

Customer did not leave a comment.

VERONICA MARIE L. 
Rating:
5.0

Customer did not leave a comment.

RICO GUSTAVO V. 
Rating:
5.0

Cynthia was AMAZING!!!! she went above and beyond for me. Thank you

AMY ROSE O. 
Rating:
4.0

Customer did not leave a comment.

dayra V. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Always will chose this location!!! So helpful and so nice 😊

Dana H. 
Rating:
5.0

Keep up the great work

Bridget W. 
Rating:
5.0

Everything was perfect.

Medalith Veronica R. 
Rating:
4.0

On top of everything and even helped me park my car during drop off of my trailer.

Michael A. 
Rating:
4.0

Easy schmeasy return.

ARNOLD A. 
Rating:
5.0

Thank you

Ronisha W. 
Rating:
5.0

Just continue the excellent service

Arthur D. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Very helpful

Jeremiah S. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Good service

Julie M. 
Rating:
5.0

One of the absolute best experiences I've ever had at a UHaul. Friendly and Very Helpful! They have made a loyal customer of me.

Edward R. 
Rating:
5.0

It was quick checking out and even quicker turning in! Great customer service!!

ROBERTO M. 
Rating:
5.0

Customer did not leave a comment.

Dave A M. 
Rating:
5.0

Customer did not leave a comment.

DAVID ARNIS F. 
Rating:
2.0

If the counter is overwhelmed with customers they should call for help.

John G. 
Rating:
4.0

Staff was extremely helpful; however, the truck was onsite; but, not ready. No fault of the U-Haul staff; however, the Air Conditioning in the 2017 GMC 10' Truck I had worked 85% of the time.

Charles L. 
Rating:
4.0

I was going to pay in cash, but the guy who checked me out charged my card without asking.

William D. 
Rating:
5.0

Customer did not leave a comment.

JAMES TODD R. 
Rating:
5.0

Incredible customer service. Were very kind and helpful. Would definitely recommend to a friend.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Christian T. 
Rating:
5.0

This U-Haul location is awesome!! I had to rent a tow dolly and the guys here were exceptional! From the minute I walked in they were polite, helpful and professional. After I left with the dolly, I had a small issue with the trailer light wiring, which I temporarily fixed, and when I brought it back and told them what happened they were super apologetic for the inconvenience and even refunded me a few bucks for the trouble. I am beyond satisfied with their level of service and I will recommend them to all my friends n family!! Thank you so much to the Vegas U-Haul @ Bonanza......you guys rock!!💯💪👍

Lorna R. 
Rating:
4.0

Road construction coming into lot other than that all was good

Johnny G. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

The man and woman at this location were the kindest and most pleasant people I have met in a long time in the service industry. Wish I would have remembered their names. No pressure and so easy to talk with.

James R. 
Rating:
5.0

They were awesome very helpful and polite great service

JACKIE LEE T. 
Rating:
5.0

The store personnel were all great, however checking in after hours with the website or app was extremely "painful". First the website wouldn't recognize my location even though location settings were turned on and allowed. So I downloaded and installed the app. IT wouldn't accept the picture of the odometer. Couldn't get past... Called support was on hold for half an hour at 11:00 to 11:30 at night. Finally sometime helped me perform the checking, changing settings in Chrome. Finally competed but was not at all happy at the time.

darryl M. 
Rating:
1.0

Customer did not leave a comment.

CARL J. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Rented a truck for five days at this location and the move required two extra days. Just called and asked them for extension and they told me to settle my account when I return the truck back with no hassle!!! Kudos to the great friendly staffs!

Franklin D. 
Rating:
5.0

Customer did not leave a comment.

LAMONT JAKEESH B. 
Rating:
5.0

Customer did not leave a comment.

Lakisha P. 
Rating:
5.0

Miss Savage was wonderful. Nice clean and friendly environment.

MUHAMMAD RAUF A. 
Rating:
5.0

Thank you

Darius T. 
Rating:
5.0

the best Uhaul in town!!!!

NICK Z. 
Rating:
5.0

The download print was to small.

Steven W. 
Rating:
5.0

Great service very nice

Eric M. 
Rating:
5.0

This was the quickest and easiest rental I have ever done. Thank you.

BRIAN LEE K. 
Rating:
5.0

No comments everything is a okay

JAMES A. 
Rating:
5.0

We had a five star experience!! It was quick and convenient to pick up and drop off. Ronnie was overly helpful and so friendly to deal with. He made everything easy and quick. Thank you!!

amy L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Katie M. 
Rating:
4.0

Customer did not leave a comment.

HERBERT OMAR C. 
Rating:
5.0

The staff is amazing and they were so helpful. I would totally recommend and use them again.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

mike T. 
Rating:
5.0

Keep doing a friendly service thanks.

MOISES M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Really "good customer service is not thought, it is caught". 2 days ago I rented a truck from U-haul on west Bonanza. After having the truck for a full day, I realized I would need the truck for another day. I went back to the location and it was not an issue to return or use the truck for another day, I was not told about any late fees or given any attitude, I was grateful. But more importantly I was well impressed by watching Mr. Ronne Sebley take care of his customers on day One. First of, he was by himself, but in addition to taking care of me and my issues. I watched him navigate through taking care of other customers as well and it was apparent that his interactions with the customers was not just as a job, but he was genuinely a kind hearted person. I experienced Mr. Sibley take care of this man's problem, he empathized with him, and let him know that this incident that happened the night prior was definitely a one off and it is not the U-haul way of doing business. Mr. Sibley was proud of the company he represented and made sure to let the customer know the truck should not have gone out that way. Customer service is not thought, it's caught, you can teach a person what they should say, but not how to say it. I've run into many bad customer service personnels, because there are alot of them out there. However when I run into a good one I make an attempt to Bless them or let them know they're doing a good job and I appreciate them. I'm asking everyone who reads this review to go by the Bonanza location and Bless Mr. Sibley with a $50 or $100 starting with me. Thank you Mr. Sibley we need more like you Dan

Dan D. 
Rating:
1.0

Uhaul charged my card for 3 days worth of use when I only had truck for a two day rental, unacceptable and I'm contacting visa about this fraudulent charge

Ben G. 
Rating:
5.0

Staff was amazing

Kevin W. 
Rating:
5.0

Nothing at the site, however the reservation system needs work. If U-Haul does not have enough enclosed trailers to support demand, they should be buy more of them, especially 5x8 and 6x12.

Jarrett W. 
Rating:
4.0

Customer did not leave a comment.

DONALD N. 
Rating:
1.0

How come I was charged 86.00 for a 19.95 a day rental. I had it for about 8.5 hrs and only put 8 miles on it. Doesn't add up, I smell a fraud.

Joseph L. 
Rating:
1.0

Fire everyone. Re-hire nicer people. Change the name of the company. Rebrand. Be better!

Cortland H. 
Rating:
5.0

Customer did not leave a comment.

Rose H. 
Rating:
3.0

The photos they use for the van I picked up must have been when it was new. The van had wear and tear which I don't care for it's not my van, but at least you recent photos of the vehicle. I had to show them how bad in shape it was and it didn't bother them. I was told the initial charge on my card was only a hold and I'd get the difference back, that has yet to happen. I doubt I'll get the difference back so I'll take it as a loss.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA V. 
Rating:
2.0

I reserved a pick up truck. Had to get a VAN. I was not happy. U Haul messed up and im getting punished for it.

Raycen-Glenn D. 
Rating:
2.0

I was not a happy customer. I reserved a pickup truck and they were out of that and the van. I had to pay extra for a 15 foot u haul and I was not very happy about that. If i had to get a different vehicle i shouldn't have to pay an upgrade fee since UHAUL messed up.

Raycen-Glenn D. 
Rating:
5.0

Customer did not leave a comment.

Tristan C. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Julia M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Friendly Staff!!!!

CYNDRIA ANN QUIN S. 
Rating:
5.0

I guess nothing.

Leonard T. 
Rating:
5.0

Best place to rent the equipment

Samson C. 
No reviews have been submitted for this location.

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