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Victor PCustomer Reviews for U-Haul Moving & Storage at W Bonanza Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Doneil RMy cashier Shavonne was awesome
Tylis WWonderful customer service. Clean, well lit and friendly staff. Fast check in and out. I will rent from this location again.
Sandra GMatt was awesome. Very considerate and helpful
Nutjaree TExcellent service.
Rachael SNothing everyone was helpful and polite
WALTER BThe staff were and are very helpful
David DVery good
yerisney mKeep the tank full lol have a lovely Blessed Day and GOD Bless great Service
Christle JGood service tanks
Julian SVery nice guy checked me in
BOB RGreat customer, service, attentive, efficient, and friendly! Wonderful experience!
Susan WBooking was a breeze, customer service associates at check in was amazing, truck was in great condition and drove well, changing/editing our rental time was easy! Nothing bad to say at all!
Steven SNothing keep up the good work
Norman AThey are great but Fort Smith AR branch was exceptional due to all the issues I had, none of it was uhaul fault, but they saw me in a crisis and came to the rescue. Thank you thank you thank you.
Tramell LVery friendly and helpful
Noel MStaff is great
Cristo SI would like to say the employees at this location, are professional and helpful. The store is always clean. As for the U-Hauls, On 12-23-23 and on 2-24-24 I rented the 10' trucks were clean and maintained. However, the 15' U-Haul I rented on 2-28-24 needs an alignment. I had to keep turning the steering wheel straight to keep it in my lane. Other than that my move was smooth. I will continue to do business with this location.
Michael HPrice was much higher than advertised and the a/c didn't work
Andrew PI got over charged and no one will fix it for me I need to dispute with credit card now
Robert Pfriendly and efficient
YOSMANI GWe picked up our truck & everything was ready, just as we had ordered. Prompt, friendly, & professional service. The store is also well-stocked with moving supplies & there is a clean restroom on-site for customers.
Alicia OAwesome. bunch of people .
Steve cFast and good service
Jose TReally good service 👏
LUIS RJust keep up the A1 customer service
TYRONE BGreat service from self check out and self checkin
JARED SExcellent customer service!
Rebecca AMatt is extremely perfessional, honest and have integrity that is lacking in the 🌎 world 2day. He has always had the same winning attitude every time I visit the store on Bonaza. Would recommend him and his store, to everyone in Las Vegas, for any and all you Uhal needs.
Otis FPésimo servicio a la hora de entregar el camion, la página web y la aplicación están obsoletos, no funciona su servicio en línea, es mucho problema.
Manuel BMathew is outstanding and polite Very helpful Thank you Mathew
Sandra HKeep it up!
Mark SGood
Frederick SWe Had a Great Experience, The Only Thing I Would Do Is Put An ATM In Store
Tracey BThe guys there were awesome! Very helpful and they have a well stocked store and one of few stores open on New Years Day! Thank you!
Jennie FThe guys that work there are very nice and efficient. The use this location every time I need a truck and every time it’s perfect
Allyson YStaff was amazing. Made this process very smooth
JACK JInvestigate if there may be an exhaust leak under the cab. When stopped at lights, fumes fill the cabin of the truck.
thomas bContinue the excellent service, thank you !
Ismelda CThank You Everything Was Amazing*🤶😇🙏🏻🏡🌠 Merry Christmas And Happy New Year*🤶😇🙏🏻🏡🌠 (WIN)*(WIN)*(JOY)*(JOHN 3:16)*🤶😇🙏🏻🏡🌠
MRS AGood customer service 👍
Roosevelt L(RE* Customer Retail Representative, Needs To)😇 (Becareful Checking In Vehicles, And Be Acurate)* (With Mileage And Fuel Accuracy As Not To 😇🏡🌠(Overcharge Customers, Who Leave Keys, Expecting (An Accuracy In Check In, Only To Be Overcharged)* (It Has Happened Several Times, And That Is Not (Not OKAY)* (Thank You 4 Resolving My Problem)* (And Thank You 4 Amazing Customer Service Rep)* (Merry Christmas And A Blessed New Year)*(JOY)* (WIN)*(JOY)*(LOVE)*(PEACE)*(JOHN 3:16)*😇🏡🌠😇🙏🏻☔️🏡🌠😇🙏🏻☔️🏡🌠😇🙏🏻☔️🏡🌠😇☔️🏡🌠
Mrs AThe gentleman who rented the trailer at the front desk was friendly and professional. When I returned the trailer, they had me on my way in a few minutes.
JOSH RLot is a bit steep from the street. Crew was very helpful and efficient with check-in and checkout.
Jeff GDrop off was excellent. Staff available, friendly and knowledgeable. Exceptional service here.
Fabian NFast, easy, friendly. I was surprised how easy it was to get a vehicle to move with, very friendly staff. Thanks guys for helping me get across town!
Andrew JContinue to give excellent service.
Michael HEric was very helpful, knowledgeable about the equipment, and courteous. He should be the standard for your customer service, other UHaul sites do not have this same personnel.
Dave RThe gentleman that check us in was real nice but moved to quick for us and our age the other gentleman was awesome moved more at our pace very very helpful and understanding of our age group new his job well awesome customer service new how to deal with all different customers the best I have seen in years
rodney KStaff is very helpful
ERIC NMy favorite location
Cyndria SNo improvements necessary
Michael DI believe he was the manager but definitely really nice staff. I would totally rent from there again.
Gloria REverything was great and fast
Russell PAll Good.
Feroze SNothing these guys, are the best
wilson tUHaul needs to develop an app that works
Ty WAll was great and the worker Outfield and the manager will gray I was very very happy with their Pleasant attitude thank you
Katrina HMathew is very understanding and accommodating.
GILBERT L | First ImpressionsI’ve been utilizing Uhaul for many years! This particular facility delivers iconic customer service! Thank you to the staff for making it seamless to rent a storage and uhaul truck. I will refer them to everyone
MINYON R | Overall Experiencevery professional and nice too.
phil p | First ImpressionsStaff was pleasant and veryhelpful! Matthew, the manager will go above and beyond to ensure you are satisfied and I will definitely return and refer people to this location. Thanks again!
MINYON R | First ImpressionsAll Pluses except for bad security. My unit as well as 8 others was burglarized one night and I lost $$$ above what your insurance will pay.
Nadir A | Overall ExperienceAlways super friendly and helpful
So K | First ImpressionsUhaul was amazing and I would recommend anyone to store and receive there truck from you, you guys are the best Thanks for everything Latoyia
LATOYIA M | Overall ExperienceTony and staff was really a great blessing. In a time of inconvenience he made it much easier. Even on thanksgiving. I give these guys all the credit they should receive. Thank you again. And god bless
Yvonne G | First ImpressionsExcellent
Thomas M | First ImpressionsThe gentleman who checked us in when we got to NV, was amazing. He explained all charges helped with places to eat and attractions I might want to take my family to see. Overall great guy.
Diego R | First ImpressionsThe guys over there where very curious and helpful
major b | First ImpressionsGreat experience
raul c | Overall ExperienceExceptional service from an outstanding crew. Most highly recommend.
randy t | Overall ExperiencePhone customer service is poor. I reserved truck for same as my storage unit. I called to confirm after reserving online I was told set for there. Called again day of and not there. Listen to my calls
john l | Overall Experience