Customer Reviews for U-Haul Moving & Storage at W Bonanza Rd

2,842 comentarios

2001 W Bonanza Rd   Las Vegas, NV 89106
(Between Rancho Drive and Martin Luther King Blvd)

(702) 648-5337

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(702) 648-5337

2001 W Bonanza Rd
Las Vegas, NV 89106
(Between Rancho Drive and Martin Luther King Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

Better computer system

Nelly J. 
Clasificación:
4.0

Good job.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICO GUSTAVO V. 
Clasificación:
4.0

El cliente no dejó un comentario.

dayra V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
4.0

On top of everything and even helped me park my car during drop off of my trailer.

Michael A. 
Clasificación:
4.0

Easy schmeasy return.

ARNOLD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID ARNIS F. 
Clasificación:
2.0

If the counter is overwhelmed with customers they should call for help.

John G. 
Clasificación:
4.0

Road construction coming into lot other than that all was good

Johnny G. 
Clasificación:
1.0

El cliente no dejó un comentario.

CARL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick B. 
Clasificación:
5.0

The download print was to small.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike T. 
Clasificación:
5.0

Keep doing a friendly service thanks.

MOISES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Really "good customer service is not thought, it is caught". 2 days ago I rented a truck from U-haul on west Bonanza. After having the truck for a full day, I realized I would need the truck for another day. I went back to the location and it was not an issue to return or use the truck for another day, I was not told about any late fees or given any attitude, I was grateful. But more importantly I was well impressed by watching Mr. Ronne Sebley take care of his customers on day One. First of, he was by himself, but in addition to taking care of me and my issues. I watched him navigate through taking care of other customers as well and it was apparent that his interactions with the customers was not just as a job, but he was genuinely a kind hearted person. I experienced Mr. Sibley take care of this man's problem, he empathized with him, and let him know that this incident that happened the night prior was definitely a one off and it is not the U-haul way of doing business. Mr. Sibley was proud of the company he represented and made sure to let the customer know the truck should not have gone out that way. Customer service is not thought, it's caught, you can teach a person what they should say, but not how to say it. I've run into many bad customer service personnels, because there are alot of them out there. However when I run into a good one I make an attempt to Bless them or let them know they're doing a good job and I appreciate them. I'm asking everyone who reads this review to go by the Bonanza location and Bless Mr. Sibley with a $50 or $100 starting with me. Thank you Mr. Sibley we need more like you Dan

Dan D. 
Clasificación:
1.0

Uhaul charged my card for 3 days worth of use when I only had truck for a two day rental, unacceptable and I'm contacting visa about this fraudulent charge

Ben G. 
Clasificación:
5.0

Staff was amazing

Kevin W. 
Clasificación:
5.0

Nothing at the site, however the reservation system needs work. If U-Haul does not have enough enclosed trailers to support demand, they should be buy more of them, especially 5x8 and 6x12.

Jarrett W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD N. 
Clasificación:
1.0

How come I was charged 86.00 for a 19.95 a day rental. I had it for about 8.5 hrs and only put 8 miles on it. Doesn't add up, I smell a fraud.

Joseph L. 
Clasificación:
1.0

Fire everyone. Re-hire nicer people. Change the name of the company. Rebrand. Be better!

Cortland H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose H. 
Clasificación:
3.0

The photos they use for the van I picked up must have been when it was new. The van had wear and tear which I don't care for it's not my van, but at least you recent photos of the vehicle. I had to show them how bad in shape it was and it didn't bother them. I was told the initial charge on my card was only a hold and I'd get the difference back, that has yet to happen. I doubt I'll get the difference back so I'll take it as a loss.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA V. 
Clasificación:
2.0

I reserved a pick up truck. Had to get a VAN. I was not happy. U Haul messed up and im getting punished for it.

Raycen-Glenn D. 
Clasificación:
2.0

I was not a happy customer. I reserved a pickup truck and they were out of that and the van. I had to pay extra for a 15 foot u haul and I was not very happy about that. If i had to get a different vehicle i shouldn't have to pay an upgrade fee since UHAUL messed up.

Raycen-Glenn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW K. 
Clasificación:
5.0

Friendly Staff!!!!

CYNDRIA ANN QUIN S. 
Clasificación:
5.0

I guess nothing.

Leonard T. 
Clasificación:
5.0

Best place to rent the equipment

Samson C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rusty H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clasificación:
5.0

El cliente no dejó un comentario.

TAMEIKA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela J. 
Clasificación:
5.0

Tony did a great job and was very helpful. Thanks Tony

Kevin D. 
Clasificación:
2.0

The gas and mileage was not calculated properly and the staff at the Las Vegas- Bonanza location are not too friendly or professional

Trina C. 
Clasificación:
5.0

Wonderful experience with the personnel at this location!..Highly recommend using this location for all your rental and moving needs!

Jared T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar A. 
Clasificación:
5.0

Very helpful

steven C. 
Clasificación:
5.0

Extremely friendly. They didn't make me wait. Got in and out quickly.

Robert N. 
Clasificación:
4.0

The only issue I had was that I'd rented the truck online and requested a Dolly, and it was not included with the truck upon pickup. Luckily, we did not need it, but upon returning the truck and receiving my receipt, I see that I was charged for it anyways.

Cindy S. 
Clasificación:
5.0

I will recommend this location because of the service provided by Tony... he was great in every way.

Manuel F. 
Clasificación:
5.0

Tony was great! Terrific employee.

ROBERT N. 
Clasificación:
3.0

I pointed out to the employee that the mileage used was exactly 19, but was charged 20 miles. He didn't respond! It isn't a big deal money wise! It is the principle! 19 is not 20! If you screw everyone who rents from you for 1 mile, that amount would be huge!

Lawrence W. 
Clasificación:
5.0

No complaints whatsoever excellent service great and friendly staff

Depriest W. 
Clasificación:
5.0

Very welcoming and friendly service, clean facilities.

Margaret V. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA V. 
Clasificación:
2.0

One of the employees was not professional and efficient in his work. And the prices are ridiculous.

Nubia J. 
Clasificación:
2.0

Almost had a bad accident because the person that did the installation didnt do it right and the dolly came off the hitch while loading the car!

Jessica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayettia G. 
Clasificación:
5.0

Everyone is always so friendly and Tony always helps me figure out the least expensive options! Amazing as usual! I only use this uhaul location. Never something they can't help me with :)

Lauren D. 
Clasificación:
5.0

No comment

Teresa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilda J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBIE J F. 
Clasificación:
5.0

Fantastic service as always- Tony runs a super operation!

DARREN LYN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zshakira B. 
Clasificación:
5.0

This was the best experience I've ever had at U haul. They didn't have the pickup I reserved, they suggested the cargo van, it's the same price. It actually ended up being way better than the truck. Personnel were all extremely nice, helpful and efficient. Thank you for altering my opinion of U haul. If I need to rent again I will definitely go back to this location.

Camille G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATIE ANN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK A. 
Clasificación:
4.0

Not worrying about customers having to leave their vehicles in the parking lot.

Shannon P. 
Clasificación:
5.0

They are the best I only go to them if I need to rent thank you

ROY DAVID J. 
Clasificación:
5.0

Always outstanding service from Tony and his people.... recommend them always.

DARREN LYN R. 
Clasificación:
5.0

Great experience! Personel we're very helpful and the truck was a breeze to drive.

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIKA LILIANA P. 
Clasificación:
2.0

Vehicle paperwork stated it had half a tank of gas. But instead it was on empty. When talking to agent before we left was told that she will adjust the fuel on paperwork. When I returned it instead of the fuel issue she charged me the safe move $42 when I told them I don't need that service. My personal insurance will cover anything. But was charged it anyways. I will be contacting customer service today! Vehicle was dirty smell like someone hotboxed it with weed the same day it was rented out. Returning it i was scheduled for 6pm but had to wait till almost 7pm before the guy got to me. So hopefully I won't get dinged for being equipment late.

Kai J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS DOVELL R. 
Clasificación:
5.0

Always friendly and courteous.

Bruce Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clasificación:
5.0

Easy and fast

Feliciano R. 
Clasificación:
5.0

Very easy transaction..Personal was very nice and professional

Earl W. 
Clasificación:
5.0

hi: i liked her attitude and great customer service.with smile.thank you

shahrouz B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY D. 
Clasificación:
5.0

The new girl at this location was amazing! She's so polite and thoughtful. Even offered me water. I've come to this location 3 times in the last 2 months and it's always pleasant,

Megan B. 
Clasificación:
5.0

Everyone was very friendly and professional. thanks again 😎

NICK Z. 
Clasificación:
5.0

Nothing you were excellent

Gloria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

emily D. 
Clasificación:
2.0

The staff is nice! I've rented from this uhaul location a few times in the past. My issue this time is that I went out of my way after a busy day of moving to 2 gas stations late at night to refuel the truck and I was still charged for gas. Not taking photos of the gas when I turned in the truck was a decision I now regret. Even though the amount was small and I did not ask for a refund, I still feel like someone neglected to properly do their job and took it upon themselves to charge me for gas I know I took my TIME out to put back! I won't rent from this location again.

Shakori G. 
Clasificación:
5.0

Tony is the man! Jens the shiznit too. Whole crew rocks at this location. I live across town and still come to this location only. Keep up the good work! U guys are appreciated!! -big mike

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce Y. 
Clasificación:
5.0

Very friendly and helpful

TODD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMEISHA DENISE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
4.0

Wifi internet access while logging in to get truck could be better, and truck was difficult to locate, everything else was good to go

Bryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne G.  |  Overall Experience 
Clasificación:
5.0

Tony and staff was really a great blessing. In a time of inconvenience he made it much easier. Even on thanksgiving. I give these guys all the credit they should receive. Thank you again. And god bless

Yvonne G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba