Customer Reviews for U-Haul Moving & Storage at W Bonanza Rd

3,235 comentarios

2001 W Bonanza Rd   Las Vegas, NV 89106
(Between Rancho Drive and Martin Luther King Blvd)

(702) 648-5337

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(702) 648-5337

2001 W Bonanza Rd
Las Vegas, NV 89106
(Between Rancho Drive and Martin Luther King Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Porche T. 
Clasificación:
2.0

The entire inside of the van smelled like someone defecated in the front seat, took an entire bottle of odor remover to make it tolerable

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kareena H. 
Clasificación:
4.0

95 degrees outside and no A/C in the truck

Barbara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
3.0

I made an apt and when I arrived the employee told me that I made a last minute reservation? Which I didn't. And he was upset that he was the only one working that evening. I wasn't going to delay my rental and return the next day! So I honestly won't refer my friends and family back to this location as I feel it is not (welcoming) or managed correctly. I also witnessed a customer pulling in right b4 closing and he was turned away.. because the employee didn't want to help them because that would put them a few minutes past closing.. I didn't like that either.

Rickie P. 
Clasificación:
3.0

Was fine.

julien J. 
Clasificación:
5.0

Muy bien exelente

Luis C. 
Clasificación:
5.0

Always super friendly and helpful

So K.  |  First Impressions 
Clasificación:
4.0

Solid

Ronald M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

It was a good experience

Ronald M. 
Clasificación:
5.0

The customer service was great with the pickup and drop off. Efficient and Friendly.

Grace G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Great customer service.

Patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAMISE P. 
Clasificación:
5.0

The team there was amazing!! They calmed my fears of driving a big truck and helped me buy last min needed items !! Highly recommend this helpful location

Nicole G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Shaunta N. 
Clasificación:
5.0

El cliente no dejó un comentario.

denis` C. 
Clasificación:
4.0

El cliente no dejó un comentario.

mildred G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Garth A. 
Clasificación:
5.0

GREAT SERVICE

Lana P. 
Clasificación:
5.0

Your counter person was very helpful and your products available to help with moving is affordable. Outside staff ready to receive truck no waiting n no surprise charges. This location was great. Can't think of much to improve. This was my best moving cost and experience of all moves since 2001 moving with U-Haul in Las Vegas. Thanks 

Cherylann S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah W. 
Clasificación:
5.0

There is nothing the lady that helped us was very helpful.

Sharon G. 
Clasificación:
3.0

Shucked was clean. Problem with left outer rear tire. Should never been allowed out. Didn't notice at first but we could see steel belt coming through. We were lucky that it we d flat while we were having lunch. On the excellent side the person in Smithers, BC was able to rectify the situation quickly. Kal-tire is contracted with U-Haul. New tire and we were back in the road in less that 2 hours. Drop off was very easy too.

Frederick W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOUIS H. 
Clasificación:
1.0

Gave me a truck with no gas and no AC with a 350 mile drive in a 100 degree weather

RONISHA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE DIONNE F. 
Clasificación:
1.0

When I make a reservation for a specific location. I expect to pick up my rental at that location. Instead I get a call 2 days before the pick up and get told your rental is not at that location you made the reservation for

theodis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

yvette V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herb H. 
Clasificación:
5.0

Nice people!

Steve H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly B. 
Clasificación:
5.0

Excellent group of employees. Great job.

Daniel H. 
Clasificación:
5.0

I would like to thank the staff at this location. They were very helpful and friendly

Moriamo O. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ashley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert Y. 
Clasificación:
5.0

Easiest pick up and return I have ever had.

Christopher S. 
Clasificación:
5.0

Great service

Courtney R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah V. 
Clasificación:
5.0

Professional staff everyone is always so kind

Marnita S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lagorah G. 
Clasificación:
3.0

The lot is very small. If I had known that earlier I would not have chosen it. I had a 40' rv pulling t a U-Haul car trailer. I do not believe most drivers would be able to safely navigate this small lot.

Fred H. 
Clasificación:
2.0

I had spoke to a U-Haul representative Carla who told me to come into the office by 6:45 and I would not have to use the Uhaul app. We arrived at 6:29 PM, and the agent locked the door just as we were walking to the door. She said she was leaving for the night, and I pointed out that the door said she was open till 7 PM,I had to get in a confrontation with her just to get inside to arrange our truck. Very poor customer service.

Ole O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emelida P. 
Clasificación:
5.0

Thanks for helping move in to our forever new home. Service was great the person that help me knew his shit and was smooth with the service. Much appreciated for his help and general service. Thanks uhual

brandon S. 
Clasificación:
2.0

The truck I received was in poor condition. The passenger side mirror was loose and it was dangerous driving 300 miles not seeing your blind spot. The Uhaul rep at the store was not friendly and not very helpful. I rent a lot and this was the worst experience driving one way out of state. Might have to look for other alternatives for my business.

Mark Z. 
Clasificación:
5.0

Very good people

Medhanie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Messelech T. 
Clasificación:
3.0

The employees were great they helped out a ton, they were polite and helpful. Uhaul claimed I qualified for a month of free storage at Bear river storage in Washington UT. So I signed up for a Reserva there because needed a place to put our belongings for a couple months. When we got to bear river storage they said they don't honor that and would not be giving us the free month so I feel like this is a con to get people to go to their locations. I will not be using uhaul anymore because of this and I won't be using bear river storage in the future either.

Bradley H. 
Clasificación:
3.0

They installed the trailer and the chains were completely dragging on the ground. I also reserved a trailer with a bike slot and they advised they didn't have any.

alix K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZARIA B. 
Clasificación:
5.0

I've did a drop off from Cali in 2017 at this location and now I'm moving in 2022 I wouldn't go anywhere else there always nice and helpful I rented on Friday and didn't actually use the truck 🚛 till Monday and the correspondence and letting me know my options and it was just amazing thank you for an amazing move

VANESSA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
5.0

Staff was exceptionally friendly and efficient in reviewing my order, helping connect my trailer, and processing my return.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

hav more than one person checking people in. Guy at counter was great, but it was only him working at the desk. Should have at least two people to check people in.

Clinton B. 
Clasificación:
5.0

Everything was fine

Macon C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Debra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xavier W. 
Clasificación:
5.0

The pick up location was excellent, employees were very friendly. However, I had to extend my reservation for one more day. I did it over the phone and I was not told that the return location has changed from the original reservation. When I went to return it to the original return location, I was told I was at the wrong place, this was after waiting for a long time to be helped.

Rosemarie Z. 
Clasificación:
5.0

Perfectly competent operation. Pleasant and obviously professional staff. Carefully maintained equipment.

Chris P. 
Clasificación:
1.0

Just avoid uhaul altogether

JODY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary W. 
Clasificación:
5.0

All was great. Staff very efficient and friendly!

Franklin K. 
Clasificación:
5.0

Awesome customer service..

BRIAN P. 
Clasificación:
1.0

Customer service is horrible

Precious S. 
Clasificación:
5.0

If pick up site needs changed, make new p/u location as close to departure address as possible. (Not done for me.) OTHERWISE ALL VERY VERY GOOD THANKS

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY B. 
Clasificación:
5.0

Clerks were very helpful, and efficient.

Roberto G. 
Clasificación:
5.0

It was all good. Quick, fast, courteous, timely, helpful, friendly. Gracias.

Denis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orville G. 
Clasificación:
1.0

Whenever I reserve a truck it is has been rented to someone else when picking up. This happed twice in one week from same store.

carlton S. 
Clasificación:
4.0

I set up to pick up the truck at one location only to go to that location to find out they didn't have one and had to drive all the way across town to pick it up, then when I returned it I had to order an Uber all the way from there and it cost me. Not to happy about that when an easy solution would have been to return it to the original location and they keep it or they have someone drive it to the other spot. but fuck the customer am I right

Wes S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delinda P. 
Clasificación:
1.0

The women at this location are rude and ignorant. They don't speak/greet or show any type of respect. I normally reserve my van online so I don't have to deal with Jeniffer but even though I reserved it this type, she still made a new reservation in store!

Joyce Y. 
Clasificación:
5.0

Again the staff was efficient and quick with the return

WENDY C. 
Clasificación:
1.0

They hold deposit as rip off of my $100 dollars. Then I only get back 33.00 dollars this is don't make sense to me. So upset about it. I paid for gas and they are stating that gas should be fill up I reply it is in half gas way. We only use two ways and they are keeping my 100 dollars. Not recommended here!

cynthia V. 
Clasificación:
5.0

Lower your prices

Donald P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathaniel S. 
Clasificación:
5.0

The entire staff was helpful and amazing from checkout to return! I've always had a great experience at this location!

Veronika L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
3.0

I picked up the truck and the locations computers were not working, It took a while to get the truck and when I did it was out of gas. I barely made it to a gas station. very unhappy.

Vernon B. 
Clasificación:
5.0

The women that works at the front computer is awesome! When we first moved here she was the one that helped us and this time she helped us again. Very personable, great attitude made us laugh and made us feel good after moving. She explained every thing to us and went above and beyond to make us happy customers. She really is great! I recommend this location because of her. You guys did a great job when you hired her. I can't say enough about her. I don't remember her name but I'm sure you can see who she was from the paperwork. If you do find out who she is please let her know that she is doing a great job! People need to know they are appreciated sometimes and she definitely deserves to know what a great job she is doing! Thank you again for such great customer service!

Christi R. 
Clasificación:
5.0

The manager Tony was fabulous. Very friendly, and attentive. I was in and out in a timely manner. The equipment was available, clean, and in great working order. I will without a doubt visit this store again, As well as recommend it to all my friends and family.

Carol R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
2.0

El cliente no dejó un comentario.

DonaldG B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard M. 
Clasificación:
5.0

I'm waiting on my reimbursement for the oil and funnel I had to purchase for the truck. Overall a great drop off experience.

Bernard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
5.0

Just don't charger dubble ... I just find out the you guys charge me dubble for the same thing

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony W. 
Clasificación:
5.0

Uhaul was amazing and I would recommend anyone to store and receive there truck from you, you guys are the best Thanks for everything Latoyia

LATOYIA MARSHEA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne G.  |  Overall Experience 
Clasificación:
5.0

Tony and staff was really a great blessing. In a time of inconvenience he made it much easier. Even on thanksgiving. I give these guys all the credit they should receive. Thank you again. And god bless

Yvonne G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M.  |  Overall Experience 
Clasificación:
5.0

Excelente

Thomas M.  |  First Impressions 
Clasificación:
5.0

The gentleman who checked us in when we got to NV, was amazing. He explained all charges helped with places to eat and attractions I might want to take my family to see. Overall great guy.

Diego R.  |  First Impressions 
Clasificación:
5.0

The guys over there where very curious and helpful

major b.  |  First Impressions 
Clasificación:
5.0

Great experience

raul c.  |  Overall Experience 
Clasificación:
5.0

Exceptional service from an outstanding crew. Most highly recommend.

randy t.  |  Overall Experience 
Clasificación:
1.0

Phone customer service is poor. I reserved truck for same as my storage unit. I called to confirm after reserving online I was told set for there. Called again day of and not there. Listen to my calls

john l.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
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    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

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  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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