Customer Reviews for U-Haul Moving & Storage at W Bonanza Rd

2,939 reviews

2001 W Bonanza Rd   Las Vegas, NV 89106
(Between Rancho Drive and Martin Luther King Blvd)

(702) 648-5337

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(702) 648-5337

2001 W Bonanza Rd
Las Vegas, NV 89106
(Between Rancho Drive and Martin Luther King Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Staff was very friendly.

patrick M. 
Rating:
5.0

Customer did not leave a comment.

Darin J. 
Rating:
1.0

Employee didn't give no information at all and couldn't answer any questions I would ask

ANTONIO DE JESUS L. 
Rating:
5.0

People at this location are very professional and nice. If I ever need another U-haul this is going to be my go to!

Kortnei P. 
Rating:
5.0

Please keep the service like this to another customer. Friendly and helpful. Thank you.

David T. 
Rating:
5.0

Excited for moving from one state to another

Ada K. 
Rating:
5.0

Everything was up to par. Thank you for great customer service !!

Ronald P. 
Rating:
5.0

Good location. Good customer service!

Sam M. 
Rating:
5.0

keep up the good work!

kurt J. 
Rating:
5.0

Drop off was fast and easy.

ROBERTA M. 
Rating:
5.0

fast service, attentive staff. i appreciate y'all !

David C. 
Rating:
5.0

This is one of the best branches of u-haul in las vegas, great employees exellent costumer service and clean facility. Every time I rent on this location everything is smooth, fast and easy,

Orlando R. 
Rating:
5.0

Customer did not leave a comment.

elliot F. 
Rating:
3.0

How about doing a drop off close to where we live and not 20 miles away?

JOHN GEORGE M. 
Rating:
5.0

The staff was really nice and welcoming. I was helped quick. Thanks so much

Michael G. 
Rating:
5.0

This location (2100 bonanza) is the best Las Vegas uhaul experience I've had. They were quick and friendly. Jennifer, the manager, and the man who inspected my truck before drop off went above and beyond. Would recommend this location to anyone

Kailee W. 
Rating:
2.0

Staff yelled at us in the lobby, threatened to tow my car, failed to provide they key for the padlock on the box of the truck. Also given hassle about the app squeezing my 4 hour reservation in. Was denied my the 10 ft truck because there was another reservation 5 hours after that. Was offered a 20 ft truck for an increased charge or reservation would contact me within an hour about a 10 ft truck. Was not contacted, called 800 number and was told the only thing they saw was that I was late picking up my reservation. Didn't finally get a truck until 2 hrs later.

Katherine S. 
Rating:
5.0

Service was great

James G. 
Rating:
2.0

The employee answered her cell phone when I walked up to her window and had a conversation before she helped me and then told me the tank was on half full but in fact it was a line below it which was fine. I put more gas in it Then what was originally in it and they are trying to charge me for gas. I will be disputing the charge of it isn't fixed

Amanda A. 
Rating:
5.0

I had some real problems because the location did not have a back-up set of keys for the uhaul truck. They really should have some. All else was great.

Ronald H. 
Rating:
5.0

Improve the reservation system to allow someone to rent from the chosen location

James W. 
Rating:
5.0

Nothing! Great staff.

Penny J. 
Rating:
5.0

Everyone was so nice they help me to understand all the prices and pick the right truck I need for my move thank you so much for your help

Katherine B. 
Rating:
5.0

Simple and easy 😀

Erik R. 
Rating:
5.0

Check in was pleasant and return was seamless and very friendly.

Rene S. 
Rating:
5.0

Customer did not leave a comment.

LISA C. 
Rating:
5.0

Fast and friendly people!

Nelson C. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Great team, very helpful.

Siyamak M. 
Rating:
5.0

Customer did not leave a comment.

SHAVONA H. 
Rating:
5.0

Customer did not leave a comment.

KARI R. 
Rating:
5.0

Everyone was very helpful, personable and courteous. A very positive experience.

Randall R. 
Rating:
5.0

Employees were very courteous knowledgeable and the equipment was in excellent condition

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Valerie B. 
Rating:
5.0

Fantastic experience overall! Staff were polite and helpful, equipment was clean and functional and easy to drive. 10 out of 10, would recommend!

Sarah W. 
Rating:
5.0

Very nice and easy to deal with.

Shannon E. 
Rating:
5.0

The best of the best!!!! :-)

NICK Z. 
Rating:
5.0

Anthony was helpful, quick and friendly.

ZACHARY R D. 
Rating:
5.0

Everything is well, thanks

MICHAEL S. 
Rating:
5.0

Have more hitch available

Orville G. 
Rating:
5.0

none

Carla C. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
4.0

All was good no complaints!

Steven C. 
Rating:
5.0

Super people, my wife and I were actually really happy all the way around. Please thank these folks with a raise. Sincerely, Chris M.L. Turner

CHRISTOPHER ML T. 
Rating:
5.0

Great people amazing

TRANAI M. 
Rating:
5.0

Great people thanks again

TRANAI M. 
Rating:
5.0

Customer did not leave a comment.

YOSMAR S. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Professional, efficient. Gave me exactly what I needed. Highly satisfied Excellent service Did a three state move, flawless performance with the truck. Return was simple and quick Start to finish, I'll rate them as excellent

Russell S. 
Rating:
5.0

Barely made it before closing. Staff were friendly and courteous

JAMES LEE B. 
Rating:
5.0

With my experience I wasn't notified that I didn't have a truck ready for when we had it scheduled for, prior to me showing up there, as the employee said I should have. Other than that the employee was super helpful in procuring us another truck a different location at a different time, but was even nice enough to call and let us know a different truck came in and was ready at the original location earlier than was rescheduled. Super helpful staff

Gregg C. 
Rating:
5.0

Customer did not leave a comment.

LUIZ C. 
Rating:
5.0

Tony was excellent and very helpful. Love this location

David K. 
Rating:
5.0

Customer did not leave a comment.

Randy F. 
Rating:
4.0

Customer did not leave a comment.

George H. 
Rating:
5.0

great

DANIEL K. 
Rating:
4.0

Everybody was nice and really, really prescient your help I'll be back again because I'm not done moving yet

CARRIE DOLORES P. 
Rating:
5.0

Customer did not leave a comment.

Majed V. 
Rating:
5.0

Unprofessional of UHAUL to reserve a one way rental weeks in advance only to be canceled hours before Picking up. This experience with U-HAUL was terrible . I was forced to rent a round trip paying for 860 miles and forced to rent a smaller truck and open trailer as my only option , from 2 different U-HAUL locations !!

SONYA K. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
3.0

Better computer system

Nelly J. 
Rating:
5.0

The staff at this location were excellent! The entire experience was perfect from start to finish!

josh W. 
Rating:
4.0

Good job.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Lane D. 
Rating:
5.0

Customer did not leave a comment.

VERONICA MARIE L. 
Rating:
5.0

Customer did not leave a comment.

RICO GUSTAVO V. 
Rating:
5.0

Cynthia was AMAZING!!!! she went above and beyond for me. Thank you

AMY ROSE O. 
Rating:
4.0

Customer did not leave a comment.

dayra V. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Always will chose this location!!! So helpful and so nice 😊

Dana H. 
Rating:
5.0

Keep up the great work

Bridget W. 
Rating:
5.0

Everything was perfect.

Medalith Veronica R. 
Rating:
4.0

On top of everything and even helped me park my car during drop off of my trailer.

Michael A. 
Rating:
4.0

Easy schmeasy return.

ARNOLD A. 
Rating:
5.0

Thank you

Ronisha W. 
Rating:
5.0

Just continue the excellent service

Arthur D. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Very helpful

Jeremiah S. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Good service

Julie M. 
Rating:
5.0

One of the absolute best experiences I've ever had at a UHaul. Friendly and Very Helpful! They have made a loyal customer of me.

Edward R. 
Rating:
5.0

It was quick checking out and even quicker turning in! Great customer service!!

ROBERTO M. 
Rating:
5.0

Customer did not leave a comment.

Dave A M. 
Rating:
5.0

Customer did not leave a comment.

DAVID ARNIS F. 
Rating:
2.0

If the counter is overwhelmed with customers they should call for help.

John G. 
Rating:
4.0

Staff was extremely helpful; however, the truck was onsite; but, not ready. No fault of the U-Haul staff; however, the Air Conditioning in the 2017 GMC 10' Truck I had worked 85% of the time.

Charles L. 
Rating:
4.0

I was going to pay in cash, but the guy who checked me out charged my card without asking.

William D. 
Rating:
5.0

Customer did not leave a comment.

JAMES TODD R. 
Rating:
5.0

Incredible customer service. Were very kind and helpful. Would definitely recommend to a friend.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Christian T. 
Rating:
5.0

This U-Haul location is awesome!! I had to rent a tow dolly and the guys here were exceptional! From the minute I walked in they were polite, helpful and professional. After I left with the dolly, I had a small issue with the trailer light wiring, which I temporarily fixed, and when I brought it back and told them what happened they were super apologetic for the inconvenience and even refunded me a few bucks for the trouble. I am beyond satisfied with their level of service and I will recommend them to all my friends n family!! Thank you so much to the Vegas U-Haul @ Bonanza......you guys rock!!ðŸ'¯ðŸ'ªðŸ'

Lorna R. 
Rating:
4.0

Road construction coming into lot other than that all was good

Johnny G. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

The man and woman at this location were the kindest and most pleasant people I have met in a long time in the service industry. Wish I would have remembered their names. No pressure and so easy to talk with.

James R. 
Rating:
5.0

They were awesome very helpful and polite great service

JACKIE LEE T. 
Rating:
5.0

The store personnel were all great, however checking in after hours with the website or app was extremely "painful". First the website wouldn't recognize my location even though location settings were turned on and allowed. So I downloaded and installed the app. IT wouldn't accept the picture of the odometer. Couldn't get past... Called support was on hold for half an hour at 11:00 to 11:30 at night. Finally sometime helped me perform the checking, changing settings in Chrome. Finally competed but was not at all happy at the time.

darryl M. 
Rating:
1.0

Customer did not leave a comment.

CARL J. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Rented a truck for five days at this location and the move required two extra days. Just called and asked them for extension and they told me to settle my account when I return the truck back with no hassle!!! Kudos to the great friendly staffs!

Franklin D. 
No reviews have been submitted for this location.

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