Customer Reviews for U-Haul Moving & Storage at US Highway 70

6,487 reviews

2422 New Raleigh Hwy   Durham, NC 27703
(1 mi east of Miami Blvd on Hwy 70 & 3 mi west of Brier Creek on Hwy 70, No on-site parking available for customers during rental)

(919) 246-8931

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(919) 246-8931

2422 New Raleigh Hwy
Durham, NC 27703
(1 mi east of Miami Blvd on Hwy 70 & 3 mi west of Brier Creek on Hwy 70, No on-site parking available for customers during rental)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Patrick Adee 
Rating:
4.0

Customer did not leave a comment.

Brianne Vanterpool 
Rating:
5.0

Customer did not leave a comment.

Ann Scarth 
Rating:
4.0

Customer did not leave a comment.

Akeia Cherry 
Rating:
5.0

Customer did not leave a comment.

Nancy Miller 
Rating:
5.0

Customer did not leave a comment.

Reginald Newkirk 
Rating:
1.0

Improve customer service training and don't make customers feel like it's a burden to help them.

Shawna Howard 
Rating:
5.0

Customer did not leave a comment.

rebecca sauls 
Rating:
5.0

Good

Antonio Nieves 
Rating:
4.0

The entire experience was great the availability, the timing and 99.99% of the employees. A few were very grouchy and unpleasant however, the good and friendly ones made the others not important. The free month rent for the storage locker with my truck rental was great. I think the storage lockers are just a little high priced but that is not the staffs fult overall the experience was great and would for sure go back and refer people as well

Michael Green  |  First Impressions 
Rating:
5.0

The tech, Aaron Warren, took his time to make sure he did it all right. It looks great!

Jeffrey Keenan 
Rating:
5.0

Great job, I'm impressed.

michael wood 
Rating:
5.0

Not at this time

Richard Oti 
Rating:
5.0

Customer did not leave a comment.

Martin Mahon 
Rating:
2.0

The reservation was messed up, the dolly that I paid for was not available, they gave a replacement and never placed it on the truck. I had to get my own vehicle and go back to avoid placing extra miles on the U-Haul. The experience was extremely overwhelming and not easy.

Megan High 
Rating:
3.0

Customer did not leave a comment.

phanessa mckoy  |  Overall Experience 
Rating:
1.0

Correctly document the fuel levels prior to renting it out to the next customer. This location gave me the truck at 3/4 not 7/8 as documented on the paperwork. I drove 10.1 miles and put gas in the truck before returning it. They are attempting to charge me almost $20 for gas. I have sent a formal complaint to the GM.

Lauren Senter 
Rating:
5.0

No issues very prompt and customer service was excellent

Imani chavis 
Rating:
5.0

Easy in/out experience. Helpful and friendly staff.

DREW CASADONTE 
Rating:
5.0

Jeremy did a great job of getting me the trailer and balll hitch I needed. I mistakenly ordered the wrong trailer and he gracefully adjusted the paperwork to get me the trailer I needed. Thanks for making the adjustment and for doing so in a timely manner.

Jim Hinkey 
Rating:
3.0

Not the Rep I was working with but another Rep talked so rude to a customer. Even my son asked me about why so rude because the customer asked a basic question. I would have and have asked the same question. That to is the reason for the lower score.

Kenneth Wright 
Rating:
5.0

Staff were so helpful AND patient

Deborah Duke 
Rating:
5.0

Customer did not leave a comment.

PAUL STINSON 
Rating:
5.0

Customer did not leave a comment.

karen peyton-mcrae 
Rating:
5.0

Customer did not leave a comment.

Jay Dhokalia 
Rating:
5.0

Customer did not leave a comment.

ARNOLD GARCIA 
Rating:
5.0

Customer did not leave a comment.

Harold Tyndall 
Rating:
5.0

Customer did not leave a comment.

Linda Crawford 
Rating:
5.0

Customer did not leave a comment.

Matthew Robinson 
Rating:
5.0

Very quick installation. Nice and friendly staff. Communicated with me and even moved my appointment up. Definitely would recommend

Kimari Johnson 
Rating:
2.0

Customer did not leave a comment.

Michael West 
Rating:
3.0

I reserved a pick up truck for Sunday 3/10 to be picked up at 9:00AM. I booked through the corporate website. The U-Haul store did not have a pick up available. The staff offered a larger box truck as a substitute and located a pick up truck at a near by facility. The delay pushed my return after hours and the bill was higher than the contract quoted. Not good overall customer service.

Roger Williams 
Rating:
5.0

Customer did not leave a comment.

Shari Williams 
Rating:
5.0

The older gentleman was very nice and accommodating. He NEEDS A RAISE, uHaul

Jennifer Richards 
Rating:
5.0

Mr. Jeremy and the team were all amazing to work with. The truck was clean and all items requested were available. The pick up and return were all a breeze.

Vanessa Talley 
Rating:
4.0

Received a email stating vehicle inspection required before pick up. This is a 2014 Lexus RX 350 with a class III hitch. Went to store and was told inspection not required. This was a wasted trip that was not necessary due to auto generated email.

Girard Purdy 
Rating:
1.0

Told me that the mileage didn’t matter and I ask are you sure and he said yea I’ll just put 20mi and the charged me extra

jesse munoz 
Rating:
5.0

Customer did not leave a comment.

Shawntia bass 
Rating:
5.0

Customer did not leave a comment.

Brad Pottieger 
Rating:
5.0

Good location and helping staff !

Zaheer Bajwa 
Rating:
5.0

Customer did not leave a comment.

Bailey Allison 
Rating:
5.0

Customer did not leave a comment.

James Hawkins III 
Rating:
1.0

I hate it!!! You all are a scam

Whitney Wise  |  Overall Experience 
Rating:
4.0

This is not a criticism of this location. I reserved a trailer from another location (on 15-501 HWY). When I arrived I was told that the trailer was not there and had been scheduled to be returned 2 days prior. They found me another trailer 7 miles away, but it was 4:30 at the other store (this one on New Raleigh Hwy) closed at 5. We were lucky. But the fact that I had to race across town to pick up another trailer could have been avoided with a simple communication telling me that the trailer I had reserved was not actually available.

George Georgallis 
Rating:
3.0

I returned the truck about 7:05 pm on Saturday 3/2/24 which was a day early as it wasn't due back until Sunday around 12:15 pm. I wasn't sure of the hours but there were people around so I pulled into the area to return equipment. The man that was there just walked away. A few minutes later he came out and told me they were closed so I said I would do the mobile return. I entered the mileage and the gas at 5/8 a tank which is what I picked it up AND dropped it off at. When I attempted to take photos of the truck to complete the drop off the app would not allow me to take photos. I pulled the truck into a spot that was marked for 15'-20' trucks and as I got out the same man came back and asked me if I was all checked out. I told him that I could not take any photos because the app wasn't allowing it and he said he would take care of it for me. I thanked him and left. Yesterday I received a email receipt indicating that UHaul is now charging me $40 for an extra day of rental saying I didn't return the truck until after 5 pm on Sunday 3/3/24 which is not true. Also, you are charging me for 2 gallons of gas and I returned the truck with the exact amount of gas that was in it when I picked it up. I will never use this UHaul location again even though it is close to my house. If the man was going to wait until I finished my mobile drop off then why didn't he just return the truck for me when I pulled up? I feel as if he intentionally waited to charge me for the extra day and gas and that is just poor business. I rent UHaul frequently but I may have to look into some alternative options after this experience.

Holly Johnson 
Rating:
5.0

Everything is good by all means.

Kent Rivera 
Rating:
5.0

This location was wonderful

Kristen Zerbato 
Rating:
5.0

Excellent Service!

saulo reza 
Rating:
2.0

I was charged for 4 days for a trailer I had two hours. I called to let them know of the mistake and was still charged. I will be disputing the charges with my bank since they are fraudulent.

Luke Gibson 
Rating:
5.0

Customer did not leave a comment.

Thomas Martin 
Rating:
5.0

The truck was very old and had over 134,000 miles on it. But, by far, the worst thing was the rear view mirrors. They are impossible to adjust to get them where they need to be. They made my time driving the truck really dangerous and stressful! (People could not have been nicer.)

Evelyn Yaros 
Rating:
5.0

James (General Manager) did an amazing job holding his composure when people came in there asking dumb questions when the system went down. He was very patient and was willing to help im anyway that he could. He even went as far as allowing someone to use his personal phone. His patience and kindness really made the transition smooth even tho the systems went offline.

Byron Simms  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Hines 
Rating:
5.0

Customer did not leave a comment.

Sheletta Williams  |  Overall Experience 
Rating:
5.0

Very fast and well organized drop off experience

SAMUEL DONATO 
Rating:
5.0

Customer did not leave a comment.

BENARD BEASLEY 
Rating:
5.0

Customer did not leave a comment.

MILAGROS GONZALEZ 
Rating:
5.0

customer service is top notch here. the people are friendly and ready to help you out keep up the great work.

Ron Sabin 
Rating:
5.0

It was smooth and fast process, picking and dropping off. Good job, U-haul.

Milton McKenzie 
Rating:
5.0

Very helpful staff

BRETT KUSTER 
Rating:
5.0

While they were busy, Matthew was kind, friendly, and efficient in getting us checked in.

Lane Jones 
Rating:
5.0

Customer did not leave a comment.

Aaron Miller 
Rating:
5.0

Customer did not leave a comment.

Carol Stanley 
Rating:
5.0

👍🏾

DAVID SMITH 
Rating:
5.0

Customer did not leave a comment.

Brian Meadows 
Rating:
5.0

Customer did not leave a comment.

Leland Myers 
Rating:
3.0

Customer did not leave a comment.

ron leyes 
Rating:
5.0

Customer did not leave a comment.

Amanda Gregory 
Rating:
5.0

Customer did not leave a comment.

Cheikh Gueye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie Hurley 
Rating:
1.0

Customer did not leave a comment.

Badr Meskine 
Rating:
5.0

Very personable and helpful.

John Buchan 
Rating:
4.0

Customer did not leave a comment.

maria burr 
Rating:
3.0

Customer did not leave a comment.

DIANNE ROGERS 
Rating:
5.0

Customer did not leave a comment.

LINDSAY HOYLE 
Rating:
5.0

Customer did not leave a comment.

Sarah Guy 
Rating:
5.0

excelleny staff highly recommend this place very professional and NO hassles

cindy lopez 
Rating:
4.0

Customer did not leave a comment.

Gwyn Schleuning 
Rating:
5.0

Customer did not leave a comment.

Steven Triggiano 
Rating:
5.0

Great place

Ned Mann  |  Overall Experience 
Rating:
4.0

Tires/wheels on trailer out of balance - shook the whole trip.

Kenneth Hedrick 
Rating:
3.0

I made an appointment in-store with an associate, who recommended we schedule 2 weeks out. I later received a confirmation email with my appointment time of 9am. I arrived at 9am and was told the installer did not come in for work until 11:30am. I was also initially told I could wait in store, as I don’t have another ride, and that was not an option either. So I paid for an Uber home and back, which was not desirable given the expense of the hitch and to pay for Ubers in addition to that. Staff was nice but didn’t seem to care much about the lack of communication between employees. It would’ve been nice to have been offered a small discount for the inconvenience on uhauls behalf.

Hailey Barkey 
Rating:
5.0

Customer did not leave a comment.

horace ray  |  First Impressions 
Rating:
5.0

Friendly staff. Thank-you

ERIC STERNKOPF 
Rating:
5.0

The staff was courteous and professional. I saw an elderly couple that struggled to understand the process and the staff was very patient and professional throughout the exchange. As a business owner these are the types of people I try to hire.

Anthony Marshall 
Rating:
5.0

The people at the site are great - always helpful. when verifying equipment condition, the website does not continue if you add photos to show the true condition of the vehicle - the continue button at the bottom of the screen simply does not work. This has happened the previous times as well. Otherwise, an easy experience.

Marcus Best 
Rating:
5.0

Customer did not leave a comment.

BRIAN MCDONALD 
Rating:
5.0

Jeremy is awesome & super helpful. The staff has been extremely courteous and equally as helpful. If I should ever need storage again, this is where I’ll be

Teaunna Wilson  |  Overall Experience 
Rating:
4.0

Shawn had the part & was able to install it quickly the same day. Price & labor were reasonable.

Toni Miller 
Rating:
5.0

Great

EMMANUEL JOSEPH 
Rating:
2.0

The 20" truck i rented was fine until i was ready to depart the Storage Facility. The vehicle would not start, I had to wait for roadside assistance. The delay put me behind about 1hr as I'm sure you already know, this cost me money.

clinton green 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Sanchez 
Rating:
5.0

Customer did not leave a comment.

Michael Karpinski 
Rating:
4.0

Customer did not leave a comment.

Daniel Tisserand 
Rating:
5.0

Very friendly personnel, doing awesome job

Victor Pagola Torres 
Rating:
5.0

I can't think of a thing. This U-Haul location always does a stellar job!

justin fries 
Rating:
5.0

Great experience!

AMANDA CAPERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marc perez 
Rating:
5.0

Thank you Miss Yolanda and Miss Natasha!

Rhianna Brown 
Rating:
5.0

Customer did not leave a comment.

Mark Howerton 
Rating:
3.0

Not enough help on a Saturday Morning. I had a 7am appt but was the 7th person in line. The truck I was given was on E. During the inspection the photos showed the truck was fine but when I walked the truck I can tell it had damage. The bumper on the front was hanging as if someone hit a ditch or something. It also had damage on the passenger side near rear tire. The truck had a heavy sense of cigarette smoke to the point I had to crack windows to try and air out.

ashley lee 
Rating:
2.0

who doesn't have elevators for a storage unit - people are storing boxes, furniture, etc....i have bad knees -having to visit my unit to get anything out is a huge issue. If it had not been free, i would have requested a refund and my items will not be there any longer than 30 days. I cannot go get items i need because there isnt an elevator.

Melissa Crawley  |  Online Move In 
Rating:
5.0

All good. Employees were excellent

John Harrison 
Rating:
5.0

Customer did not leave a comment.

Michael Karpinski 
Rating:
5.0

Customer did not leave a comment.

MAURICE ROYAL 
Rating:
3.0

1. The Windshield was filthy when the truck was picked up. Something had been smeared on it and allowed to dry. The employees could not have missed this. 2. The sensor light for low tire pressure was on. I was told to just drive it anyway. 3. The fuel level was reported as Full, but was slightly under full.

Stephen Hubbard 
Rating:
5.0

Service was okay thank you. M Twombley

Marian Twombley 
Rating:
5.0

Customer did not leave a comment.

katina warfield 
Rating:
5.0

The staff, especially Aaron who I've worked with twice, is amazing.

Laird Van Gorden 
Rating:
5.0

The check in was fast & easy and staff efficient . The woman that took the reservation over the phone was friendly and did a great job getting us what we needed.

Penny Lowry 
Rating:
4.0

Customer did not leave a comment.

William Boag 
Rating:
5.0

Customer did not leave a comment.

Ned Mann  |  First Impressions 
Rating:
5.0

At a time in America when good customer service is hard to find, I found U-Haul to be well organized, well informed, and friendly. As an added bonus, they had a on site place to purchase supplies needed for handling a move. I would highly recommend U-Haul for your moving and rental needs.

gary rigsbee  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TONIA JEFFERSON  |  First Impressions 
Rating:
2.0

Someone hit my storage unit and I wasn’t informed & also had a mouse in my dresser from being in the storage with a big hole in it & mold all on everything in the unit

Nathan Mitchell  |  Overall Experience 
Rating:
5.0

I was not aware of the auto payments. I paid 2 in one month

Donna Kimball  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise A. Hargrave James  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alesia El-Hamalawi  |  Overall Experience 
Rating:
2.0

Glad my stuff outta that storage facility was great when i first stored my stuff there facility went though so main staff members phone skills and friendliness too customer on phone and in person need stop put customer ok long hold assit them immediately if need or emergency was great when I first used now never ever go this location or recommend too anyone I would recommend another locations that care or more friendlier just being honest on my experience that why I give the rated do how I was treated after try get my stuff out I feel like I was over charged other charges may been right I feel like it wasn't unprofessional that I got after they try be nice but too late first impression always last impression...

Larry Evans  |  Overall Experience 
Rating:
1.0

The truth is, I don't recommend it. I had my storage and I always had it blocked by the trailers they rent.

ricardo romero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra Wilson  |  Overall Experience 
Rating:
5.0

The storage was great. It served its purpose and had no issues or complaints.

Jasmine Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zana robinson  |  Overall Experience 
Rating:
5.0

Great customer service from Amaria who fielded all my questions and concerns and options with seconds of the phone call. She was very knowledgeable and helpful. Jeremy’s team definitely makes the experience of moving less of a hassle and more of an efficient moving experience. I would definitely recommend this U-Haul and Storage Facility for any future storage or moving needs.

Leslie Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Day  |  Overall Experience 
Rating:
5.0

There is only 1 issue for me and that is the bathroom. Otherwise everything else was great.

Barbara Blount  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGEL CHAPARRO-MENDOZA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chen Hammond  |  Overall Experience 
Rating:
3.0

We had units for over 3 years at this location. When we started, the units (inside) were accessible 24/7. Not sure exactly when that changed, but it became a problem over time. We had an incident where an employee checked us out of 2 units, which we did not discover until our payment didn't draft and the remaining unit was "overlocked"... we could have easily lost our belongings through no fault of our own. Over the last 6 months or so, the sight seemed to have an excessive number of trucks particularly occupying the loading dock area, which made access to the building complicated when we went to the site to add or remove totes from our units. It was obvious the trucks were not rented to others, but inventory that was just parked there. Definitely room for improvement at this site.

Mary CHAISSON  |  Overall Experience 
Rating:
5.0

My whole moving and storage experience with U-Haul was wonderful! Every person that I interacted with was kind, knowledgeable and went out of their way to help me. I am grateful to the U-haul on Highway 70 for taking such careful care of my personal property and mking me feel secure in my move. Jeremy was especially helpful and I will definitely come back if I have other storage or moving needs. Thank you so much!

Stacie Brown  |  Overall Experience 
Rating:
5.0

Jeremy and his team were very helpful, putting my mind at ease when needing a truck, and storage, and giving great instructions on who to call to make reservation changes. Nick was helpful in helping me to make my initial reservation over the phone and Jeremy , in-person, was very knowledgeable and expeditious in getting my truck, dolly, and other moving supplies. Great team!

Leslie Richardson  |  First Impressions 
Rating:
5.0

My move out date is actually 9/30. I like the ease of use of the app to connect you to everything from movers to reservations and the like. The online checkin for the truck pickup was a little choppy but still convenient.

Dameion Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlene West  |  Online Move In 
Rating:
5.0

excellent customer service for storage

Sarah Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn Dowdy  |  Overall Experience 
Rating:
5.0

The staff were very helpful and kind!

Chandra Jennings  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Case  |  Online Move In 
Rating:
1.0

I detest this company. They scam the consumers by making them pay for services they don't need and try to convince us you are doing it with our best interest in mind. I needed a uhaul truck for ONE DAY, ONE WAY but was forced to pay for THREE days, ONE Way (I assume). From Atlanta, Ga to Raleigh, NC is only 402 miles. I was forced to pay for 486 miles. The truck was returned within 28-30 hours but I was forced to pay for 72 hours of use.When we rented the truck we were told that we would not be charged until the truck is returned but the money was put on hold immediately. Same concept..... In talking to an associate at one of the locations we were told that an adjustment would be made once the truck was returned to reflect unused time and miles. Afterward we were told that we were misinformed and that we would not be reimbursed as it is company policy to charge for 72 hours by default. It's a ripoff! This company is a ripoff and should be ashamed of yourself! WE ALL suffered from COVID and the shift in the economy. Why are we being punished for your loss of profit?! WHY?! I have asked for a refund for the unused days and miles with no success. One of the employees even scoffed at us in ridicule. Uhaul has no respect for us as the consumer. Our dollar means everything to them while our loyalty and their integrity means absolutely nothing. I detest your existence and hope you get what you deserve. What a bunch of scammers!! I will do all I can to NEVER have to utilize your services again.

Christine Perry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHARON THOMAS  |  First Impressions 
Rating:
5.0

Your security code and alarm system is confusing

Jacquina Morin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Pettingill  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Chrystal Hardy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK SHELHORSE  |  First Impressions 
Rating:
5.0

Great customer service

PELETHA VANDERBURG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quinton Pope  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALLEN JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Murphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelica Maldonado  |  First Impressions 
Rating:
5.0

Need more office help. Otherwise a great experience. Staff that handled my job was very professional. Thanks again for a smooth experience. Steve Grover

Steven Grover  |  Overall Experience 
Rating:
4.0

The staff were friendly, efficient and helpful.

KELITA METCALF  |  First Impressions 
Rating:
4.0

Just one glitch in the beginning. The unit I was assigned was already in use. Had to be reassigned.

Jacqueline Gardner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Deberry  |  First Impressions 
Rating:
5.0

Best experience ever! Easy truck drop off and the rental space for our stuff was perfect - easy to access, clean and temp controlled. And first month was free. Can't beat that!

anne mckusick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Isley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanekwa Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH GORMAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aidan Campbell  |  First Impressions 
Rating:
5.0

Drew and Erika were very helpful thank you both I appreciate you greatly!

Mariah Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

XIANNA JOSEPHS  |  Overall Experience 
Rating:
5.0

The storage space was super clean and it smell very clean as well. Very happy with the see.

Nestor Vazquez De Jesus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LASHERA POWELL  |  Overall Experience 
Rating:
5.0

Great experience, would gladly work with this staff and location again . Thank you !

Rosa Trapp Dail  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALLEN JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Ring  |  Overall Experience 
Rating:
5.0

The cleanliness, ease of access and the knowledgeable staff made my move in so seamless.

Alton Thomas  |  First Impressions 
Rating:
1.0

The storage bldg reeks of mothballs so strongly I moved out before sundown Day 1. 2 LG containers marked RODENT POISON ☠️ were in the locker. Toxic off-gassing What crazy fool decided STAIRS were a good idea? The hall is too narrow. No light. Small door. Low ceiling. Free month isn’t good enough. Hard NO THX.

Cindy Oliver  |  First Impressions 
Rating:
5.0

I was glad to know that my items was safe and environment was clean thank you

Tramiko Lewis  |  Overall Experience 
Rating:
1.0

I moved in the unit on 5/8 and there was no lock. They took it upon themselves to move me out with no type of notification. When I called to inquire Ike thought that it was funny and hung up the phone. Would not recommend to anyone customer service here is a joke. Why would I only purchase a storage for 7 days. Andrew moved me out of the storage because his employees didn't put a lock in my unit. Reconsider

TERRENCE SHERROD BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance Chestnut  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Welsh  |  First Impressions 
Rating:
5.0

The general manager at the location on HWY 70 in Durham was welcoming, helpful and professional. I love how she took her time to make sure that my storage needs were met!

Melanie Mcmillan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIBRIYAA NASH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kendra Rowdy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Butler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LASHERA POWELL  |  First Impressions 
Rating:
5.0

Staff was helpful knowledgeable

Agnes Godfried  |  First Impressions 
Rating:
5.0

I never had an issue with anything. The customer service has been great

Angelia Ball  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri DeGrande  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kellen Steagall  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristy Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawantha Spain  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Taneka Harrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Schmidt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keli Hodge  |  Overall Experience 
Rating:
4.0

2 things: 1. The loading/unloading ramp is slightly too narrow for SUV's parked side-by-side, especially when a driver that I saw did NOT park exactly betwen the lines. Also, someone was NOT using the ramps strictly for loading or unloading and was parked there without loading/unloading like they were there to tend to their storage or help someone else which mada an elderly, handicapped person "deal with his/her rudeness". Signs should be added above the loading/unloading that they are for loading/unloading only. 2. Sunday closing of the sliding door at 5:00 PM was a hassle. I expected it to be the same as other days.

BOB MILROY  |  First Impressions 
Rating:
5.0

Outside of the rats getting into my storage.staff was concerned and helpful. Thomas Parrish

Thomas Parrish  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne Cochrane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDRICK SPRUILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnie Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUIS A TORRES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYRONE STANBACK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

delores green  |  Overall Experience 
Rating:
5.0

The guy who helped me was very helpful. I think his name started with a j.

Shaun Rickert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cherkeitha Hallman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna Mosley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah Hatch  |  Overall Experience 
Rating:
5.0

The only complaint I have would be that it’s facility has a second floor without a freight style elevator. That being said upon renting the unit it should be clear which units are upstairs upon the initial signing of lease. Over all I was very pleased with all the staff and the facility’s upkeep. High praise to all whom served me over the last 18 months , much gratitude!.

MELANIE MOORE  |  Overall Experience 
Rating:
5.0

Jeremy was very polite & offered friendly Customer Service. He was very attentive & listened to my needs, and offered what was was available based on my situation. Jeremy provided me with various options, and allowed me to make the best choice. I would definitely recommend this location, as well as Jeremy to assist my family and friends for future needs.

tiffany mays  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

natisha fewell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Shaw  |  Overall Experience 
Rating:
5.0

Mr.Kine was very knowledgeable and helpful and got me a chair because my legs was hurt.While we was doing the application..We need more ppl like this in the world..His name fix him....So kindly young man..

Tammy Yarborough  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADDISONDRA MCCULLOUGH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOBBY HIGH  |  Overall Experience 
Rating:
4.0

I am pleased with the facility. Staff was helpful and pleasant.

Debra Sams  |  First Impressions 
Rating:
5.0

All the guys were very friendly

Marti Williams  |  First Impressions 
Rating:
5.0

Exceptional Service! Staff was very considerate and respectful! I appreciate everyone I encountered.

Anyanna Berry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Mchgee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda cavallaro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SIERRA READ  |  Overall Experience 
Rating:
5.0

Jeremy was a great part of me renting the storage unit. He took time to provide me with detailed information about renting the unit. I will definitely recommend this facility and inform people to ask for Jeremy. This was a wonderful experience!

COURTNAY AVERY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHAINDANA HARRIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dorrina White  |  Overall Experience 
Rating:
4.0

Nice manager.

Nicholas Wasko  |  Overall Experience 
Rating:
5.0

Justin was the best!!

TONYA HALL  |  Overall Experience 
Rating:
2.0

Unfriendly staff

Claire Walczyk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick Mckinney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rue Jai  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Salatheal Hasty  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tesheng Hsu  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leneeka Laney  |  Online Move In 
Rating:
5.0

Very helpful and willing to accommodate. !!

Flemmon Dorsey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Henry Joseph  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alvaro organista serrano  |  Overall Experience 
Rating:
1.0

Shown one unit given another that was different from what I saw. The truck was not in the best shape. They did not have the equipment I wanted to rent so had to buy and spend more money. Was inconvenienced by the unit and had to go find another place that was only a few dollars more but had way more space. I feel uhaul storage at this location is a rip off since it does not have elevators and the units aren’t tall on the base floor

CHRISTOPHER RUFFIN  |  First Impressions 
Rating:
5.0

Justin went above and beyond to help us.

DEBRA CRAFA  |  First Impressions 
Rating:
5.0

Jasmine was wonderful

Muayyad Al khatib  |  Overall Experience 
Rating:
1.0

I lost some of my things to RATS. When asked about that response was non caring. The staff nonchalant.

Coleen mcgregor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sean brunner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Roberts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameryn Dixon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lai Lovan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Detario Taborn  |  Online Move In 
Rating:
2.0

manager and employee were talking about staffing issues and check company emails while checking people in which made it take longer than it should have. they type something in computer then pull out phone and start texting or looking at emails.

Kirk Larsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvia Basdeo  |  First Impressions 
Rating:
5.0

Customer service representative was pleasant and very helpful.

Linda Smith  |  First Impressions 
Rating:
3.0

No elevator, that makes it very hard for a older men.

LUIS A TORRES  |  First Impressions 
Rating:
5.0

Special thank to jasmin in hyw 70 locatin in Raleigh NC She was wonderful.

Muayyad Al khatib  |  First Impressions 
Rating:
5.0

Was very helpful

JAREKIA PERRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS MILLER   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley Moore  |  Overall Experience 
Rating:
5.0

Definitely love the convenience and reasonable pricing. Would recommend renting from uhaul for storage needs and moving needs as well.

Sean Ring  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Raylin Keeys  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Julia Gonzalez  |  Overall Experience 
Rating:
5.0

Was with you for five years, but there comes a time to start getting rid of stuff and not leaving a mess for your kids. Staff were helpful and there were never any problems. The facility is clean, easy to access, and it was useful to have trucks and supplies at hand.

JOYCE WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darshan Vaidya  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laquasha Roache  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mauricio Corredor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita Tobey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SONYA BAPTIST  |  First Impressions 
Rating:
5.0

I love the location and access of this facility, your staff was very helpful, polite and friendly. The only downfall to this facility is NO ELEVATOR. Me being disabled was very hard going up and down the stairs.

YOLANDA BROWN  |  Overall Experience 
Rating:
5.0

This storage facility is safe, clean and has excellent workers. Friendly, kind and helps you find your needs resolve the best way.

HUMBERTO BEIZA REBOLLAR  |  Overall Experience 
Rating:
5.0

Agent was helpful and patient.

Steve Boston  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Legrande Harley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES EDWARDS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHENETA ALSTON  |  Overall Experience 
Rating:
5.0

Jonzee was very knowledgeable and helpful with what I needed with the truck and rental Size of unit I needed.

YOLANDA BROWN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Troy Hamlett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Corak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ponsella Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben Coronado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL COATES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PERRY TANKARD  |  First Impressions 
Rating:
4.0

Units would do well with a small LED light provided upon renting. Extremely hard to see. Wish they were open before 9am. Very inconvenient to wait so late to do business with you.

KATHRYN WALL  |  Overall Experience 
Rating:
5.0

Brandy Christie was incredibly helpful. Not only was she patient and understanding to my needs, but she provided exceptional customer service. She is one of the kindest people I’ve ever interacted with at Uhaul. If everyone had a Brandy on their team, their customers and business operations would be very successful. Because of Brandy, I will be returning to your store for future truck and moving needs. I encourage you to share my comments with her and the team as her recognition is so well deserved. Brandy, thank you and keep up the great work!

KAILA-SHEA MENENDEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henry Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Palmer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Corak  |  First Impressions 
Rating:
5.0

Excellent

Nicolae Muresan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sudeep Shanubhog  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reuben SWAIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Riley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin McClearn  |  First Impressions 
Rating:
5.0

A shout out to Brandon that works at the US70 location! He was awesome and had great customer service! Even as he was leaving for the day, he took time to check on us to make sure we could access the key pad okay and that found our unit okay. He is a great representation for your customer service!!!

KATHRYN WALL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sy Voss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Estes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

reuben swain  |  Overall Experience 
Rating:
4.0

The access doors were shut off and access pads weren’t working at thee time…BUT these are beyond anybody’s control. The office atmosphere was relaxed took care of Thank you

Malcolm Hutton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalphia Murphy  |  Overall Experience 
Rating:
5.0

Everything about this facility was great, easy access and everyone we interacted with over the 2 months we had storage there were very friendly and helpful.. highly recommend would use again!

WILLIAM O'BRIEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Estes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Omolola Cole  |  Overall Experience 
Rating:
5.0

The staff was very professional and personable and i would Highly recommend them.

Ruby MIlls  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alesia El-Hamalawi  |  First Impressions 
Rating:
5.0

Staff was so helpful. During a great family tragedy. My family had experienced a house FIRE and had to put all our belongings in storage. Had to rent trucks several times and the storage units were free the first month. Thanks be to GOD we were able to be relocated in less than 30 days. Grateful to U Haul for their jelp

PERRY TANKARD  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

leonard ferguson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Ring  |  Overall Experience 
Rating:
5.0

Clean and simple access.

JUAN ESTRADA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PERRY TANKARD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

phillip wiggins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason McNeely  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Rhodes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camilla Adams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter Borton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIJUANA JORDAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACOB CURRAN  |  First Impressions 
Rating:
5.0

Very pleasant experience

Jeffrey Rhodes  |  First Impressions 
Rating:
5.0

Staff was very helpful due their high volume of work load.

Sherrie Lay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Abdelnour  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MILLS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Delenia McIver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie Fowler  |  Overall Experience 
Rating:
5.0

Staff was exceptionally friendly and helpful, move in experience was smooth and easy, thank you!

Anna Ferrante  |  First Impressions 
Rating:
5.0

Brandy was the best

DONNA SHAW  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chike Ifediorah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie Fowler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laquasha Roache  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jasmine barnette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Hall  |  First Impressions 
Rating:
4.0

Late fees are too much.

matthew Moore  |  Overall Experience 
Rating:
5.0

U-Haul is the ultimate one-stop shop. They provide excellent products and services for all of your moving needs and they have convenient locations all over town.

Adrian Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK WELLER  |  Overall Experience 
Rating:
1.0

Y’all need a new store manager who isn’t rude ! Will not be returning

Christopher Parkstone Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK WELLER  |  First Impressions 
Rating:
5.0

Is words I would describe this facility as WOW. It was the cleanest storage facility I ever used and the people were the most freely that I have ever seen in my last 10 years of using U-Haul. I move yearly for my job (whole house - state to state) and for the last 9 years i have never used a better location. The facility and trucks from this location have been the best ever....comparing to different locations around 9 different states. And this u Haul facility and their truck conditions were the best I have ever seen and experience. The staff work very hard to keep the facility including the bathroom spotless. I would definitely recommend this storage facility and their trucks to be use by anybody in a whole Raleigh Durham area.

Matt Merkt  |  Overall Experience 
Rating:
4.0

I called this morning to ask that my May-June payment be prorated since I checked out yesterday on May 16th. I do understand you might have policies that don’t allow this, but I would like to treated like the good customer I am. Just a little more friendly and accommodating. Otherwise your in-facility staff has always been very helpful especially when I had to rent the space in April of 2020 remotely.

Rosanne Riddick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanya Puccio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darlene pearson  |  First Impressions 
Rating:
5.0

Just the nicest bunch of people. Very helpful with anything I asked.

CINDI STOUT   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZERLINA AGBOGBE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAIL HINTON  |  Overall Experience 
Rating:
2.0

Customer service is hardly customer service. Had to run back in forth from the desk and back because the cashier forgot to tell me all the things that I needed to know., therefore having to extend my time by a hour! Super inconvenient.

Christopher Parkstone Wilson  |  First Impressions 
Rating:
5.0

The U-Haul team were very helpful and courteous. I would definitely use them again for the next move. Thanks!

Jeremiah Stikeleather  |  Overall Experience 
Rating:
5.0

Thank you. Please consider how time efficient and safer it would be if the outdoor access for Ubox access on the premises had a canopy and had direct light shining at the boxes after office hours. By safer I mean being able to ensure you can be seen if you trip on a bus or trip due to the pavement having grooves shaped in it for the path of traffic. It is great getting fresh air and accessing the UmUboxes on your premises, which is set up for this product to be placed and moved upon. Another idea is a small portable chain fence placed around the Uboxes in case a dog or squirrel wonders over or a box rolls out while accessing the unit. Thank you for the services and staff!

Amanda Johnston  |  First Impressions 
Rating:
5.0

Great service from John Walker!

Adam Brady  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINALD STATEN  |  First Impressions 
Rating:
5.0

Everyone one was so helpful. It definitely made things easier after driving 5 days. Very clean. Well lit.

CINDI STOUT   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michele Roach  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia Cromartie  |  First Impressions 
Rating:
5.0

Had a wonderful safe experience storing my valuable possessions at this location. Staff is always professional courteous and customer friendly. Would recommend to anyone looking for and ideal place to store your belongings and or moving needs.

Christopher Evans  |  Overall Experience 
Rating:
3.0

Moved out and informed front desk Fri. January 15th, 2021....Thanks

Linda James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Bianco  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Truemenda Green  |  Overall Experience 
Rating:
5.0

The staff is always friendly and helpful. They value a customers time and make every effort to be efficient while being effective. I like this particular shop.

Caprice Mellon  |  Overall Experience 
Rating:
5.0

couldn't have been more professional

Malcolm Hutton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Ring  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne Poole  |  Overall Experience 
Rating:
5.0

The service was great. Russia Amin, our helper was did a great job

Bori Danlami  |  First Impressions 
Rating:
5.0

U-haul was very helpful in everyway will always come back.

ROBERT MCDONALD  |  Overall Experience 
Rating:
4.0

I reserved initially online, and didn't realize that the space I got was so small, especially the door. The employee who helped me was able to switch my space to what I needed, and was extremely helpful. However, he did tell me that the first month was supposed to be free, and I got charged - is there a way to rectify this? Otherwise very helpful, good facility, and convenient for my needs.

Noah Katherine Croft  |  Online Move In 
Rating:
5.0

Manager Brandy Christie and her staff couldn't have been more helpful.

Robert Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WILLIAM WHITE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

darryl williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Veronica Galvin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alesia El-Hamalawi  |  Overall Experience 
Rating:
5.0

Very helpful and appreciated!

Brenda Daniels  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jacklyn Costello  |  First Impressions 
Rating:
5.0

the only problem we encountered was finding a place to park the truck for check in. The lot was extra full of other equipment. Must be a very busy pick up and drop off location.

MARY CHAISSON  |  First Impressions 
Rating:
5.0

Manager lady at the front desk was so helpful and easy to work with to help with my parking and getting the tool to unhitch my trailer.

Jackson Laterza  |  First Impressions 
Rating:
3.0

There was only once associate doing everything the other worker you can tell had not been trained properly which made the wait super long

Sheandra Haskins  |  Overall Experience 
Rating:
2.0

Rats feasting on my things in the unit is just not acceptable. Will have to toss alot of my things. This wasn’t the experience I wanted having been a 1st time storing my personal belongings. Disappointed, some of the things can’t be replaced but life does do that. Wondered if the insurance would’ve covered rats. Thanks for all the help it was appreciated.

Coleen mcgregor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jadae Bridges  |  First Impressions 
Rating:
5.0

We had a wonderful experience booking and checking into the facility. The only hang up was we selected a 20'x10' unit on the website, which this location did not have. In exchange, we now have two 10'x10' (I believe). We're making it work. The truck check in, however, is still an issue with charges. Hope to resolve that soon.

MARY CHAISSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

horace ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Greene  |  First Impressions 
Rating:
5.0

All personal were so friendly. Thank you.

Jesus Ramirez Alvarez  |  Overall Experience 
Rating:
2.0

Convenience and facility were excellent. However, my experience with the staff during my the opt out date is the reason I will no longer use u-haul. I am a business owner and I lost my keys. I contacted the staff and inquired about getting the locked removed immediately and purchasing new lock. According to the staff member I was told that the manager said I had to wait 5 days before uhaul would remove the lock. After stating over and over my immediate need for the lock to be removed, the ultimatum was given to me to call a locksmith or wait 5 days for uhaul to remove the lock. Needing immediate access, I was forced to call a locksmith smith at the cost of 254 dollars, so I canceled my contract with you uhaul and will never deal with uhaul anymore or anywhere. I am a business owner and have a 24 hour need for access for my storage.

dwight hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anteea Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Rice  |  First Impressions 
Rating:
5.0

Everyone was very professional and helpful.

Carla Gamble  |  First Impressions 
Rating:
5.0

Provided needed information without hesitation.

Mary Fisher  |  First Impressions 
Rating:
1.0

Management was very unprofessional and the manager, she was very condescending, in front of her employees, she laughed at me once she lied about fixing my storage and hanging up the phone call ! Do yourself a favor and use any other U-Haul location but this one . STAFF MEMBERS ARENT FRIENDLY AND THEY ALSO WILL SIGN CONTRACTS FOR YOU WITHOUT YOU BEING PRESENT

Daisha Evans  |  Overall Experience 
Rating:
1.0

The employees at this location aren’t very helpful, and the manager is completely rude, business was done completely under the table and very unprofessional

Daisha Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina Teachey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEREK SMITH  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Cheyenne Moore  |  Overall Experience 
Rating:
5.0

Friendly staff very kind ,they got me in and out very quickly. Even gave me a little help . Owner ver nice guy appreciate his kindness and professionalism as well as his staff. And after it all ithe price's worked out great I'm happy. And I felt safe and my things was secured and I had no worries at all. I will use them again,and again.

Timothy Brown  |  Overall Experience 
Rating:
3.0

Frances is wonderful! Unfortunately, my check out was not smooth. They did not process the move out- even though I checked on this 2 separate times that day. Then I was billed for another month. This required 2 more phone calls and hopefully I will be refunded soon. The storage facility was clean and accessible.

keri seymour  |  Overall Experience 
Rating:
5.0

The staff at this Facility was great I could not have had a better experience. Brandy and Joe was out standing they were so pleasant and helpful helping to make sure I had all the storage units and locks that I needed to checking the truck that I picked up in Charlotte back in. I can not thank them enough for their patience, kindness and help. Thank You Guys so very much. M. Lipson

james Lipson  |  First Impressions 
Rating:
5.0

The person that helped me was excellent. Thank you!.

Jesus Ramirez Alvarez  |  First Impressions 
Rating:
1.0

Their was a ton of rat poop all over my stuff when I moved out of the storage unit. As well the manager was supposed to prorate the month I moved my stuff out. Not only did she not prorate and refund me she never even stopped my contract when I moved out so I got charged again the fallowing month. I had to call my bank to dispute the charges. To top all of that I reserved moving blankets with my truck a few days before picking the truck up. It wasn't untill after I got the truck and walked to the truck to find they didn't put any in it. They told me they didn't have any which meant I had to scramble to find something to protect my stuff for the move. I would NEVER recommend this storage facility or even to pick up a truck from them.

Jason Grider  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kentavious wILLIAMS  |  Overall Experience 
Rating:
5.0

Highly recommended A+++

Xavier Richardson  |  Overall Experience 
Rating:
5.0

Very helpful staff

james CLAXTON  |  Overall Experience 
Rating:
5.0

The staff was super friendly and the facility was clean and safe.

Saqulah Brown  |  Overall Experience 
Rating:
5.0

👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾

Rahiem McBride  |  Overall Experience 
Rating:
5.0

Very awesome to allow me to keep the uhaul trailer on your lot for four nights before my return to my rental city , Syracuse NY- thanks again, Mike

Michael Maurer  |  Overall Experience 
Rating:
5.0

Excellent

Amy Parker  |  Overall Experience 
Rating:
5.0

I rented a storage unit. The place was very clean and employees were pleasant to deal with. I had a good experience and would recommend it to others.

horace ray  |  First Impressions 
Rating:
5.0

Everything was great

shantris Phillips  |  Overall Experience 
Rating:
5.0

Outstanding customers services

William Perry  |  First Impressions 
Rating:
5.0

Helpful staff...excellent customer service!

Mary Grace  |  Overall Experience 
Rating:
5.0

Excellent very satisfied!!

Ramon Navarro  |  Overall Experience 
Rating:
3.0

Great facility with very nice workers. Admin is a problem. Computers/scanners always "down". Swipe cards or passcodes often fail. Alarm constantly goes off.

jonathan neumann  |  Overall Experience 
Rating:
5.0

Johnny was so amazing!!! She was professional, fast, courteous, loving and made our move so easy with check in and out!! The company should be grateful to have such an amazing person working for them!

Malonda McNair  |  First Impressions 
Rating:
5.0

they answer all questions with a smile.

otho johnson  |  Overall Experience 
Rating:
5.0

Rasha was awesome! Great customer service.

Dennis Hatcher  |  Overall Experience 
Rating:
5.0

My 2nd time using service love it

Latasha Bagley  |  Overall Experience 
Rating:
5.0

I had a good experience with this u-haul location

Alexander Mestre  |  Overall Experience 
Rating:
5.0

Great helpful staff at this U-Haul location. Made my relocation to North Carolina much better than it otherwise would have been. Thank you.

John Nicholson  |  Overall Experience 
Rating:
5.0

Very great facility. But very pricey. Very expensive to say the least.

jasmine barnette  |  Overall Experience 
Rating:
5.0

n/a

joshua Mccray  |  First Impressions 
Rating:
5.0

I worked with two people on my reservation (her name was Johnnie) and the in store representative Joseph (who helped me with the return of the truck an auto transport). Excellent helpful employees!

John Nicholson  |  First Impressions 
Rating:
5.0

Thank you Rasha for your great service.

Dennis Hatcher  |  First Impressions 
Rating:
5.0

Excellent

Ramon Navarro  |  First Impressions 
Rating:
4.0

Monthly cost of unit was too high. Other nearby units were much less expensive for the same service. Had I stayed in the area longer, I would have changed facilities.

BENJAMIN FIELDS  |  Overall Experience 
Rating:
5.0

It was great.

Amanda Harris  |  Overall Experience 
Rating:
2.0

The folks at your Durham, NC store are very nice and want to help, but storing there has been a real pain in the butt. Their computer system seems to be consistently down, so our records are never ab

jonathan neumann  |  First Impressions 
Rating:
1.0

I was given a cheaper rate over the phone. Then I was showed a room that was over 8ft tall in store. Then when I get my room it’s so tiny. It’s barely 6ft tall. I was so disappointed with it.

Amber Parrish  |  First Impressions 
Rating:
1.0

Worst experience of my life i would like for someone to call me I had to sit outside all night not to mention the storage unit was 24 hours an I couldn't even get inside disappointed9195230196

TRIVIA JOHNSON  |  Overall Experience 
Rating:
4.0

Thank you

Clarence Williams  |  Overall Experience 
Rating:
5.0

The staff was very helpful and courteous, I would strongly recommend this facility

Donald Johnson  |  First Impressions 
Rating:
5.0

Staff is knowledgeable, friendly, professional and polite! A pleasure doing business with you, thank you.

amy mccann  |  First Impressions 
Rating:
5.0

Staff was prompt, knowledgeable, and easy to work with. I rented a storage space and it turned out I need a larger one. Staff quickly found me a new space and got me set up.

James Wahlberg  |  First Impressions 
Rating:
4.0

Great place and service overall. Though I did have trouble contacting them via phone.

Brandon Hewitt  |  Overall Experience 
Rating:
5.0

All around great! Thank you -Rich

RICHARD ERTSEY  |  Overall Experience 
Rating:
4.0

Too many glitches in the system made the employees look Unprofessional, one employee had to keep asking why was the system not working properly

Clarence Williams  |  First Impressions 
Rating:
5.0

Great staff, felt very welcome!

RICHARD ERTSEY  |  First Impressions 
Rating:
1.0

The manager was smart mouth , young , and not professional at all!!!! The facility was nasty and had roaches. I would not recommend to my family or friends to this facility! They claim they spray !

Latrell Twine  |  Overall Experience 
Rating:
4.0

Very nice place

Telayna Hampton  |  Overall Experience 
Rating:
5.0

I used the u box service to move across the country. Everything arrived perfectly and even showed up early. It was a great experience at a such a stressful time.

Allison Alexa  |  Overall Experience 
Rating:
2.0

Johnnie is horrible at communicating.

CHRISTINA BOWENS  |  Overall Experience 
Rating:
5.0

Jon (I hope I'm saying her name right) was amazing!! She made sure that my PIN number worked and that I had enough storage space. She was extremely pleasant, helpful and professional!!!

Chikita Powell  |  First Impressions 
Rating:
5.0

Thanks

Kedong Da  |  Overall Experience 
Rating:
5.0

Johnny Cameron proofed great customer service & was courteous & friendly.

Danny McKinney  |  Overall Experience 
Rating:
3.0

The service and place were great until Christmas Eve. I went to get my daughter's Christmas presents from the storage facility after hours around 7pm. I entered my cose and was denied access.

Mark Boliek  |  Overall Experience 
Rating:
5.0

Was impressed by the cleanliness and orderliness of the facility. The staff was excellent as well.

david ruggieri  |  First Impressions 
Rating:
2.0

The storage facility itself and staff were fine. However, I was charged around 100 dollars for two days of storage. I did not want to store things, but was charged anyways for the U-boxes.

PHILIP KERSEY  |  Overall Experience 
Rating:
5.0

Every staff member I encountered was friendly kind and knowledgeable. My wait time was very minimal. I was very pleased, thank you guys for meeting my need.

Delina TORELLI  |  First Impressions 
Rating:
5.0

Johnny and the other staff were professional, knowledgeable, efficient and friendly.

Carrie Schaffer Mason  |  Overall Experience 
Rating:
5.0

I will recommend it to friends

Shan Yang  |  Overall Experience 
Rating:
5.0

Was an awesome experience.

antoine ellis  |  Overall Experience 
Rating:
4.0

NA

Vibhor Sharma  |  Overall Experience 
Rating:
5.0

Great facility and staff

John Mcdonald  |  Overall Experience 
Rating:
4.0

Thanks!

Karen Cifala  |  Overall Experience 
Rating:
5.0

D and his associate were so helpful! I came close to closing and they still accommodated me. I was coming to the end of a stressful trip and their assistance helped me significantly. Thank you guys!

Robyn Flowe  |  First Impressions 
Rating:
5.0

Nice Facility, friendly staff!

kristen zuco  |  Overall Experience 
Rating:
5.0

Excellent 🎖🎖🎖

Theresa Short  |  Overall Experience 
Rating:
5.0

The only thing was she had no help.

RICK BARBER  |  Overall Experience 
Rating:
1.0

There was an ant infestation in my storage unite 2021 and a claim was filed. I had to discard of several mattresses and a headboard and several boxes that were stored on the floor.

avril caldwell  |  Overall Experience 
Rating:
5.0

Roger was extremely helpful and the storage facility and unit we rented were clean and readily accessible.

micheal spears  |  Reservation 
Rating:
5.0

I want to sat that Craig Russell and Angie did a great job. They used every good customer rules in the book. It says a lot from a person who teaches customer service at Ritz-Carlton Hotel.

shirin chase  |  Reservation 
Rating:
4.0

The guy who checked me in initially spoke in a condescending light. It was almost as if he had a chip on huh is shoulder. Maybe that was just a personality difference. However, what saves the review!

Frances Lott  |  Overall Experience 
Rating:
5.0

Very good service

phillis mason  |  Overall Experience 
Rating:
5.0

This is one of the best locations I've been to. Clean and safe with friendly, helpful staff.

Sydney Kranz  |  Overall Experience 
Rating:
1.0

I U Box was not ready to be picked up what it was mostly. They're very weird when they were talk to you about this problem. I would not recommend using U-Haul to anyone

JOHN CARRICO  |  Overall Experience 
Rating:
5.0

Brandy delivered the u box and was very helpful. Thanks!

jim-Betsy dienes  |  Overall Experience 
Rating:
5.0

Rich is a great manager, he reached out to me almost immediately and was able to resolve my issue quickly!

Eric Morgan  |  Overall Experience 
Rating:
1.0

Impossible to reach by phone; confirmation not received; receipt not received; app did not work on site. I remain unconfident that my Ubox was properly returned.

Rebecca vondemhagen  |  Overall Experience 
Rating:
5.0

The 1-800 line is a joke. Dyonte, at the facility was AWESOME! Went above and beyond even though he was obviously busy. He even called to follow up with me to make sure every was settled. I rated him.

Tabitha Hufnagle  |  Overall Experience 
Rating:
3.0

issues from the beginning - management was rude and unprofessional- not an good experience

dena washington  |  Overall Experience 
Rating:
5.0

Great place to store my most important items.....

marcel webster  |  Overall Experience 
Rating:
5.0

Very professional staff would not hesitate to send any family or friends their way very cool place to do business thanks again

Curtis Parrish  |  Overall Experience 
Rating:
1.0

The WORST service ever! Did not deliver as scheduled. Tried to get in touch with them 5 times and was on hold for 30-45 mins each time but still not info. Came 3 days late! Stayed in a hotel 3days!

Vishwa Nellore  |  Overall Experience 
Rating:
5.0

They exceeded my expectations, in every way.

Sean Hunter Siegert  |  Overall Experience 
Rating:
5.0

The staff was prompt and helpful. I would use this moving service again.

Lauren woods  |  Overall Experience 
Rating:
3.0

The facility was the best part of the experience. It is obviously a very busy operation. There were too many miscommunications and service breakdowns to give them a higher rating.

Andrew Myers  |  Overall Experience 
Rating:
2.0

I had issues with a truck rental from this location and those issues have not been resolved. I can't recommend this location or approve of the staff. They have not rectified their mistake.

Charles Pritchard  |  Overall Experience 
Rating:
5.0

Easy rental of truck and securing a storage space and getting in and out after hours. Thank you staff!!

PATRICIA MCAULEY  |  Overall Experience 
Rating:
5.0

Very helpful''very professional ,would highly recommend going here for a new customer service and if I ever need uhaul again I will sure go to this location surely a good example of professionalism

Curtis Parrish  |  Reservation 
Rating:
5.0

General manager (Johnny) was pleasant and helpful and met the needs of me moving and needing storage. Thanks

PATRICIA MCAULEY  |  Reservation 
Rating:
5.0

Johnny was particularly wonderful.

Mosi Morrison  |  Overall Experience 
Rating:
5.0

Very convenient. Was perfect for the stuff I had. Price I was quoted is what I had to pay (no surprises). Flexible and helpful with pick up and delivery of the box.

Varun Chandramouli  |  Overall Experience 
Rating:
4.0

Like most Uhaul facilities, this place is understaffed for the amount of business they do. Too much waiting.

matthew Levy  |  Overall Experience 
Rating:
5.0

I recently used this Storage Facility. The staff was very courteous and accommodating. I needed to upgrade to a larger unit after a month. The staff made the transition effortless.

Rudolpho Cornett  |  Overall Experience 
Rating:
4.0

Arrival problems as the storage unit door was not working and they had to give us 2 units from outside. However, on a last minute pick up the middle aged woman manager was great.

Irene Aguilar  |  Overall Experience 
Rating:
5.0

Best place to rent a U-haul!

jewell jones  |  Overall Experience 
Rating:
5.0

Clean, well-maintained and friendly and responsible service...

Kevin Enders  |  Overall Experience 
Rating:
2.0

I said I wanted to close my account the last time I was there, but that didn't happen for whatever reason, so now I still have a bill that I'm about to pay.

benjamin Gerow  |  Overall Experience 
Rating:
3.0

good

Ravinder Narra  |  Overall Experience 
Rating:
5.0

The facility is great as well as the owner and his team are great to work with.

Adrianne Rodman  |  Overall Experience 
Rating:
5.0

Nice srorage unit , very safe and secure

Chelsea Parker  |  Overall Experience 
Rating:
5.0

Great staff

Irma Price  |  Overall Experience 
Rating:
5.0

Great experience

Jim Grey  |  Overall Experience 
Rating:
4.0

.

Curtis Von  |  Overall Experience 
Rating:
4.0

.

Sahba Maani  |  Overall Experience 
Rating:
4.0

Two staff members were having an argument at the front desk - not a good example for the customers.

Gregory Atchison  |  Overall Experience 
Rating:
5.0

Very helpful, thank you

Asia Jackson  |  Overall Experience 
Rating:
5.0

very good customer service and a positive experience

carol lombardi  |  Overall Experience 
Rating:
5.0

It was a great experience. I highly recommend it.

Jennifer Knick  |  Overall Experience 
Rating:
5.0

Great facility. Very helpful staff.

Omolara Glenn  |  Overall Experience 
Rating:
5.0

I frequent this location for all my needs as the staff is always helpful and it's conveniently located.

derck powe  |  Overall Experience 
No reviews have been submitted for this location.

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