Comentarios del cliente para U-Haul Moving & Storage at US Highway 70

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at US Highway 70

Grado total:

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Tim G. en

Grado:

El cliente no dejó un comentario.

Jae L. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

El cliente no dejó un comentario.

BRET B. en

Grado:

El cliente no dejó un comentario.

BRET B. en

Grado:

El cliente no dejó un comentario.

Loretta H. en

Grado:

El cliente no dejó un comentario.

Tommie C. en

Grado:

Fast service from friendly staff.

shantris P. en

Grado:

Everything was great

Veronica F. en

Grado:

Verify the customer has received all equipment that is listed in the contract.

Jenessa C. en

Grado:

We should not be charged any additional money when renting the truck for a one way trip. Its already $1300 for truck and auto transport. So why are you all charging 40 cent a mile after 1394 miles. It should be free the first 5 days and after that it should begin to charge you. Especially since the truck takes about $400 dollars to fill up on a one way trip. I was also told by 2 different associates that the truck was free the first 5 days but was then charged when I returned the truck for mileage. I also was told to put my own vehicle on the truck when I initially went for the auto transport. I actually had to stop in Atlanta at another uhual and have them restrap my car wheels down. This was beckuz the first associate in NC only tied down ONE of my tires. Overall ok service would not recommend uhual for a one way trip unless they change thier pricing for the truck.

Malinda E. en

Grado:

El cliente no dejó un comentario.

Kathryn S. en

Grado:

El cliente no dejó un comentario.

Matt W. en

Grado:

Overall truck was clean. Would have been nice to have windshield cleaned inside and out.

kristal B. en

Grado:

If u was to put more gas than u suppose to u should be able to be reimbursed some kind of way

aaron F. en

Grado:

I would never come back to this location or any location of U-Haul ever again. I got charged $196 for a 1 day rental of a 7 foot open trailer . Instead of the $15 charge it usually is

Edward M. en

Grado:

El cliente no dejó un comentario.

Paul R. en

Grado:

Everything went beyond expected. Thank you!

David S. en

Grado:

The inside of the truck was dirty.

Francis R. en

Grado:

El cliente no dejó un comentario.

Donna B. en

Grado:

The online booking system stinks. It didn’t work. I ended up checking in in person which wasted 30 minutes of my allotted time because it was so crowded. Fortunately the staff there is very helpful and friendly which helped bring down my stress level.

Harry B. en

Grado:

El cliente no dejó un comentario.

Yajaira P. en

Grado:

El cliente no dejó un comentario.

Joaquin A. en

Grado:

El cliente no dejó un comentario.

santoshkumar K. en

Grado:

Improve shipping containers

Satish K. en

Grado:

Was very hard to get what i want on a customer service call, lot of waiting time and hops. Other than that it was pretty good.

Kenneth H. en

Grado:

You guys are on it! Great job!

valerie G. en

Grado:

Great Service from Francis and the rest of the team!

Whitney T. en

Grado:

El cliente no dejó un comentario.

Michael D. en

Grado:

Truck was inspected and returned while we were still doing a final walkthrough / cleaning. Very fast and efficient.

Henry N. en

Grado:

Well planned business. Excellent service. Plenty of inventory. Thanks for your help!

Harry B. en

Grado:

El cliente no dejó un comentario.

Patti D. en

Grado:

Not a thing. Staff were super helpful and friendly too! Nice Job!

shantris P. en

Grado:

El cliente no dejó un comentario.

Aguedo C. en

Grado:

Well, I had left my contract in another truck and when I returned and had informed the agent that I had left the contract he said don't worry about it. We will send you another contact via email. Well, I didn't feel comfortable in leaving my information in another vehicle. And when the agent didn't show any interest in checking. I just left. While walking back to my car I walked to the truck I thought I had left the contract in. Well, thank God, it was still in there...sad that there was no interest in securing my identity. Other than that dismay, I still give it a good report.

Ephron D. en

Grado:

El cliente no dejó un comentario.

matthew N. en

Grado:

nothing The employees were nothing but professional

Troy D. en

Grado:

Only one representative on the desk. Service was very, very slow.

William P. en

Grado:

Outstanding customers services

Mary G. en

Grado:

Helpful staff...excellent customer service!

Ramon N. en

Grado:

Excellent very satisfied!!

jonathan n. en

Grado:

Great facility with very nice workers. Admin is a problem. Computers/scanners always "down". Swipe cards or passcodes often fail. Alarm constantly goes off.

Malonda M. en

Grado:

Johnny was so amazing!!! She was professional, fast, courteous, loving and made our move so easy with check in and out!! The company should be grateful to have such an amazing person working for them!

otho j. en

Grado:

they answer all questions with a smile.

Dennis H. en

Grado:

Rasha was awesome! Great customer service.

Latasha B. en

Grado:

My 2nd time using service love it

Alexander M. en

Grado:

I had a good experience with this u-haul location

John N. en

Grado:

Great helpful staff at this U-Haul location. Made my relocation to North Carolina much better than it otherwise would have been. Thank you.

jasmine b. en

Grado:

Very great facility. But very pricey. Very expensive to say the least.

joshua M. en

Grado:

n/a

John N. en

Grado:

I worked with two people on my reservation (her name was Johnnie) and the in store representative Joseph (who helped me with the return of the truck an auto transport). Excellent helpful employees!

Dennis H. en

Grado:

Thank you Rasha for your great service.

Ramon N. en

Grado:

Excellent

BENJAMIN F. en

Grado:

Monthly cost of unit was too high. Other nearby units were much less expensive for the same service. Had I stayed in the area longer, I would have changed facilities.

Amanda H. en

Grado:

It was great.

jonathan n. en

Grado:

The folks at your Durham, NC store are very nice and want to help, but storing there has been a real pain in the butt. Their computer system seems to be consistently down, so our records are never ab

Amber P. en

Grado:

I was given a cheaper rate over the phone. Then I was showed a room that was over 8ft tall in store. Then when I get my room it’s so tiny. It’s barely 6ft tall. I was so disappointed with it.

TRIVIA J. en

Grado:

Worst experience of my life i would like for someone to call me I had to sit outside all night not to mention the storage unit was 24 hours an I couldn't even get inside disappointed9195230196

Clarence W. en

Grado:

Thank you

Donald J. en

Grado:

The staff was very helpful and courteous, I would strongly recommend this facility

amy m. en

Grado:

Staff is knowledgeable, friendly, professional and polite! A pleasure doing business with you, thank you.

James W. en

Grado:

Staff was prompt, knowledgeable, and easy to work with. I rented a storage space and it turned out I need a larger one. Staff quickly found me a new space and got me set up.

Brandon H. en

Grado:

Great place and service overall. Though I did have trouble contacting them via phone.

RICHARD E. en

Grado:

All around great! Thank you -Rich

Clarence W. en

Grado:

Too many glitches in the system made the employees look Unprofessional, one employee had to keep asking why was the system not working properly

RICHARD E. en

Grado:

Great staff, felt very welcome!

Latrell T. en

Grado:

The manager was smart mouth , young , and not professional at all!!!! The facility was nasty and had roaches. I would not recommend to my family or friends to this facility! They claim they spray !

Telayna H. en

Grado:

Very nice place

Allison A. en

Grado:

I used the u box service to move across the country. Everything arrived perfectly and even showed up early. It was a great experience at a such a stressful time.

CHRISTINA B. en

Grado:

Johnnie is horrible at communicating.

Chikita P. en

Grado:

Jon (I hope I'm saying her name right) was amazing!! She made sure that my PIN number worked and that I had enough storage space. She was extremely pleasant, helpful and professional!!!

Kedong D. en

Grado:

Thanks

Danny M. en

Grado:

Johnny Cameron proofed great customer service & was courteous & friendly.

Mark B. en

Grado:

The service and place were great until Christmas Eve. I went to get my daughter's Christmas presents from the storage facility after hours around 7pm. I entered my cose and was denied access.

david r. en

Grado:

Was impressed by the cleanliness and orderliness of the facility. The staff was excellent as well.

PHILIP K. en

Grado:

The storage facility itself and staff were fine. However, I was charged around 100 dollars for two days of storage. I did not want to store things, but was charged anyways for the U-boxes.

Delina T. en

Grado:

Every staff member I encountered was friendly kind and knowledgeable. My wait time was very minimal. I was very pleased, thank you guys for meeting my need.

Carrie S. en

Grado:

Johnny and the other staff were professional, knowledgeable, efficient and friendly.

Shan Y. en

Grado:

I will recommend it to friends

antoine e. en

Grado:

Was an awesome experience.

Vibhor S. en

Grado:

NA

John M. en

Grado:

Great facility and staff

Karen C. en

Grado:

Thanks!

Robyn F. en

Grado:

D and his associate were so helpful! I came close to closing and they still accommodated me. I was coming to the end of a stressful trip and their assistance helped me significantly. Thank you guys!

kristen z. en

Grado:

Nice Facility, friendly staff!

Theresa S. en

Grado:

Excellent 🎖🎖🎖

RICK B. en

Grado:

The only thing was she had no help.

avril c. en

Grado:

There was an ant infestation in my storage unite 2021 and a claim was filed. I had to discard of several mattresses and a headboard and several boxes that were stored on the floor.

micheal s. en

Grado:

Roger was extremely helpful and the storage facility and unit we rented were clean and readily accessible.

shirin c. en

Grado:

I want to sat that Craig Russell and Angie did a great job. They used every good customer rules in the book. It says a lot from a person who teaches customer service at Ritz-Carlton Hotel.

Frances L. en

Grado:

The guy who checked me in initially spoke in a condescending light. It was almost as if he had a chip on huh is shoulder. Maybe that was just a personality difference. However, what saves the review!

phillis m. en

Grado:

Very good service

Sydney K. en

Grado:

This is one of the best locations I've been to. Clean and safe with friendly, helpful staff.

JOHN C. en

Grado:

I U Box was not ready to be picked up what it was mostly. They're very weird when they were talk to you about this problem. I would not recommend using U-Haul to anyone

jim-Betsy d. en

Grado:

Brandy delivered the u box and was very helpful. Thanks!

Eric M. en

Grado:

Rich is a great manager, he reached out to me almost immediately and was able to resolve my issue quickly!

Rebecca v. en

Grado:

Impossible to reach by phone; confirmation not received; receipt not received; app did not work on site. I remain unconfident that my Ubox was properly returned.

Tabitha H. en

Grado:

The 1-800 line is a joke. Dyonte, at the facility was AWESOME! Went above and beyond even though he was obviously busy. He even called to follow up with me to make sure every was settled. I rated him.

dena w. en

Grado:

issues from the beginning - management was rude and unprofessional- not an good experience

marcel w. en

Grado:

Great place to store my most important items.....

Curtis P. en

Grado:

Very professional staff would not hesitate to send any family or friends their way very cool place to do business thanks again

Vishwa N. en

Grado:

The WORST service ever! Did not deliver as scheduled. Tried to get in touch with them 5 times and was on hold for 30-45 mins each time but still not info. Came 3 days late! Stayed in a hotel 3days!

Sean H. en

Grado:

They exceeded my expectations, in every way.

Lauren w. en

Grado:

The staff was prompt and helpful. I would use this moving service again.

Andrew M. en

Grado:

The facility was the best part of the experience. It is obviously a very busy operation. There were too many miscommunications and service breakdowns to give them a higher rating.

Charles P. en

Grado:

I had issues with a truck rental from this location and those issues have not been resolved. I can't recommend this location or approve of the staff. They have not rectified their mistake.

PATRICIA M. en

Grado:

Easy rental of truck and securing a storage space and getting in and out after hours. Thank you staff!!

Curtis P. en

Grado:

Very helpful''very professional ,would highly recommend going here for a new customer service and if I ever need uhaul again I will sure go to this location surely a good example of professionalism

PATRICIA M. en

Grado:

General manager (Johnny) was pleasant and helpful and met the needs of me moving and needing storage. Thanks

Mosi M. en

Grado:

Johnny was particularly wonderful.

Varun C. en

Grado:

Very convenient. Was perfect for the stuff I had. Price I was quoted is what I had to pay (no surprises). Flexible and helpful with pick up and delivery of the box.

matthew L. en

Grado:

Like most Uhaul facilities, this place is understaffed for the amount of business they do. Too much waiting.

Rudolpho C. en

Grado:

I recently used this Storage Facility. The staff was very courteous and accommodating. I needed to upgrade to a larger unit after a month. The staff made the transition effortless.

Irene A. en

Grado:

Arrival problems as the storage unit door was not working and they had to give us 2 units from outside. However, on a last minute pick up the middle aged woman manager was great.

jewell j. en

Grado:

Best place to rent a U-haul!

Kevin E. en

Grado:

Clean, well-maintained and friendly and responsible service...

benjamin G. en

Grado:

I said I wanted to close my account the last time I was there, but that didn't happen for whatever reason, so now I still have a bill that I'm about to pay.

Ravinder N. en

Grado:

good

Adrianne R. en

Grado:

The facility is great as well as the owner and his team are great to work with.

Chelsea P. en

Grado:

Nice srorage unit , very safe and secure

Irma P. en

Grado:

Great staff

Jim G. en

Grado:

Great experience

Curtis V. en

Grado:

.

Sahba M. en

Grado:

.

Gregory A. en

Grado:

Two staff members were having an argument at the front desk - not a good example for the customers.

Asia J. en

Grado:

Very helpful, thank you

carol l. en

Grado:

very good customer service and a positive experience

Jennifer K. en

Grado:

It was a great experience. I highly recommend it.

Omolara G. en

Grado:

Great facility. Very helpful staff.

derck p. en

Grado:

I frequent this location for all my needs as the staff is always helpful and it's conveniently located.