El cliente no dejó un comentario.Takiya R.
Customer Reviews for U-Haul Moving & Storage at Uptown
Birmingham, AL 35203
(under the U-Haul water tower)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Cambio de propano
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I had just filled the truck up not more than 2 miles before and they ripped me off for$21 fuel charge. May complain to better business bureauRandy W.
I terminated my storage in January and I was charged for most of the year. It is ashamed that you take advantage of elderly people.carolyn c. | Overall Experience
My Ubox arrived late and location didn't offer weekend Ubox unloading. Did not offer me an alternative solution and further delay my delivery dates. Would not recommend this UBoxAnh D.
Customer did not leave a comment.jerre J.
The employees here can be really rude, and not very helpful. Everything is on their time which can be very slow so don’t be in a hurry. I dreaded coming here and having to deal with the employees. I will definitely be avoiding this location in the future.Jessica W. | Overall Experience
Customer did not leave a comment.Jessica P.
The employees at this location are not very friendly. They also closed the doors to the office earlier than the close time And just watched from inside for a half hour as people struggled to figure out what to do.ADAM W.
Customer did not leave a comment.ANTHONY O.
The storage was cancelledLinda S. | Overall Experience
I asked to have the rental until Saturday because I wasn't moving in until Friday. The location called me Friday in a very rude manner suggesting that the Uhaul I had was reserved. I explained that I hadn't unloaded yet and couldn't bring it until Saturday, the original date I told the manager during the rental. I woke up Saturday to a $111 charge and when I made it to the location no one could tell my why. Fields was very rude during the return and had a poor attitude. The truck had very little gas and drove roughly. The check engine light was on the entire trip. It was a very unpleasant experience.AMBER D.
Price was much higher than quoted, missing reserved equipment. Didn't remove said equipment from charge so I over paid. Absolutely awfulWALKER P.
Customer did not leave a comment.WILLIAM V.
Customer did not leave a comment.MELISSA B.
Customer did not leave a comment.JAMES M. | First Impressions
We had and continue to have numerous issues on both sides of our experience with this: On the shipping side of things (Pullman, WA) they had almost no idea that we were even picking up on the day that we scheduled despite us calling 3 times prior to verify this with the location itself. Because of this we ended up getting our boxes 6 hours after originally planned and were almost unable to fill them in time to ship out. On the receiving side (Birmingham AL) we had a somewhat similar experience except the issues continue to this day. We called the day prior to us coming to pick up the boxes after receiving the message that the boxes had arrived and they told us that everything was good to go for pick up. When we arrived the next day they had no idea that we were even coming and were unable to give us the boxes that day so we had to come back the next day. When we arrived the next day they seemed to be prepared for us and we were able to get the boxes and unload them before returning them to their office (finally one full good day). We thought all was well and good since that day and we could just put this bad experience behind us, but no. The Birmingham office still to this day doesn't think we have returned the boxes to them or even picked them up so they are charging us rent on the boxes that they are "storing". We have tried to contact the office numerous times (10+) and have only once got them to answer (which they immediately just said call back tomorrow and hung up. They didn't answer the next day). We will never be using the Uhaul Ubox service for this again in the future and will recommend similar to our friends and family. I recommend anyone reading this review to also avoid using their Ubox services.MICHAEL T.
The concept is great and the U-Boxes were sufficient for our needs. U-box was brought to our house for us to pack-up. Was very easy to order online & it was delivered on-time. U-Haul contacted us the day before delivery and on the day of delivery to let us know that they were on the way. Same for picking up our boxes to be stored while we sold house/moved. Not sure what happened for the delivery of our boxes after we moved, but we had an opposite experience for the 2nd delivery. Could not order the re-delivery anywhere on the UHaul portal. Had to stay on hold on phone for 30-60 min. each time we called; had to call at least 3 times (to either get the new delivery arranged or to get boxes picked up for the last time). Were told a date that our boxes were arriving by corporate office; never showed. Later told by local office that that day could not have been scheduled because they only delivered Uboxes 2 days/week only in our city. No calls the day that the boxes finally arrived (about 1 week later than we originally wanted; would've been so much easier on move-in day!). No calls when the boxes were picked up for the last time. Received emails to confirm delivery for boxes as if they were coming in the next 1-2 days, but the email came after the promised date listed & the boxes weren't delivered. It was a confusing mess. We're requested to have the delivery & last month of storage reimbursed to us for all the trouble; we're waiting to hear back, probably at least 1 week.Susan B.
Customer did not leave a comment.LAVERNE D.
Arrived late but that was expected for Alaksa.Michael L.
Customer Service was excellent! Would highly recommendWILLIAM K.
Great customer service.JAMES C.
Customer did not leave a comment.camille P.
Everything went great. Mary provided excellent customer service :)LAWANDA H.
Trailer wasn't especially clean. I swept it out and blew it out with a leaf blower before loading motorcycle. The left rear turn light/brake light did not function. I noticed this problem soon after I started out on a long trip. I should have checked it myself when I picked the trailer up. Also, the site is a reclaimed industrial location. There are numerous pieces of metal shavings and other items that have a high likelihood of puncturing tires. This only applies to the area covered by gravel. The paved portion should not suffer from this problem.KIRK P.
Very polite and we'll kept facility. I have never had any issues.DARRELL F.
Customer did not leave a comment.willie j. | Overall Experience
Make sure I'm going to the right place and my truck will actually be there next time thanks :)Benjamin H.
Customer did not leave a comment.Maliko H. | Overall Experience
Friendly and willing to help... Thank YouDARRELL F.
Customer did not leave a comment.Eric B.
You can train your employees to have some manners, and treat people this. So I'm trying to fo insAnd also I was charged WAY to much. Talked to someone yesterday and they said I would ouChristopher C.
Maybe a quick explanation about â€œhow to back upâ€ I have never Drive carrying something and for me it was a nightmare, everything went well at the end!MIGUEL G.
A great group of hardworking women at the location. They worked together well and were about their business!MARCUS S.
Dropped trailer and on my way in less than 10 min.THOMAS D.
The unit that you thought I needed was to small and I didn’t use it. It’s not in use I don’t need it thanks, also check on the truck I rented you charged me for gas and I pittgas in it thanks please adjust my billSHARON E. | First Impressions
Good location with many truck & trailers available to choose from .STEVEN W.
Had to unhitch the trailer myself. No big deal normally however this was a heavy trailer.BRYAN E.
Customer did not leave a comment.Braylin B.
Rented and was charged for 2 dolly's but there weren't any given to me. Also requested furniture pads but was not given, had to go back to UHaul and get them. I asked for the dollys to be removed and they said they would when I returned the truck, but the receipt emailed to me had the charges. Rip off.Cam A.
Service was good.DAVID J.
Customer did not leave a comment.Dorian A.
Very quick and easyEDWIN O.
Everything worked out perfect.MONTERIUS T. | First Impressions
Customer did not leave a comment.KELLY S.
Customer did not leave a comment.Eric S.
I was never given my furniture blanketsStephen L.
We had a couple broken items but all and all it went well with the Ubox. The rruck and movers we had scheu2 months in advance turned out To be a nightmare! We were sent to four different locations to pick up a moving truck and I Rivers communicated with us all day and then just didn't show up. Terrible experience with U-Haul overall the individual location that hands are you box did a good job. Thank you.Karen H.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.CHERJANI K.
You to tell the cuctomer that you all do not delver on the weekends.Ervin W.
I was over charged when a team member made a mistake. U-Haul would not take responsibility. When I asked to fix the mistake team members were rude. I saw a rat in storage facility. I will never return to this storage facility and warn everyone not to consider this location for storage needs.Leslie G. | Overall Experience
This was the worst experience we have ever had. Multiple mechanical problems with the truckI(AC and oil to name a few), customer service was rude, we were charged twice and the location hasn't been helpful to fix it yet. We would never recommend this location.DONALD S.
when you promise a car transport and say it will be there you need to make good on Your Word .U Haul has cost me hundreds of dollars because you did not delivery for me .If you would like to here the whole story Call me (205) 936-0768.ROBERT E.
Customer did not leave a comment.KEITH W.
Get better computer software and train your staff.Salera P.
Customer did not leave a comment.Valentin A.
Was not allowed to "check out" vehicle and talk to anybody. Found out I was charged an additional $80 - $40 for being one hour late and additional for "extra" mileage. Mileage I can understand, but ONE HOUR late and I get charged a full day? I'd love to see UHAUL be a bit more understanding and waive that charge.David D.
Moving Help arrived on a Sunday and were told UBoxes could only be picked up Mon-Fri. I reselected the same movers to help the following Friday. When they arrived, the UHaul location (who called me to confirm the prior day) did not have the UBoxes ready for pickup. I even had to supply my movers with the box IDs because they couldn't locate them under my name. Moving Help were also told that day UBoxes could be picked up 7 days a week. My possessions were held back from me for almost a week due simply to mismanagement. Would not recommend this location.Scott P.
Customer did not leave a comment.Tiphanie F.
Very helpful and polite... My next location to rent!Darrell F.
Customer did not leave a comment.Alan T. | First Impressions
Customer did not leave a comment.EVERETT ALAN T.
Easy self check in.WILLA W.
Fix your website. Hire someone to answer your phones. Would I recommend you? Absolutely not simply due to the fact that I had to email to get help. Then I was invoiced for something I did not order. It supposedly is cleared up now. The folks in Atlanta handled a couple of my calls and they were great although they couldn't really help me. Its sad when a business thinks so much of themselves they make customers wait over an hour on hold to get help. Bad, Bad, Bad service.Lois B.
Customer did not leave a comment.John K.
First time using any kind of storage facility. They didn’t make it easy to understand nor were they helpful in their description of what to do or where to go. We fingered it out eventually and got everything moved in. The carts at the door were convient and it made the storing stuff faster than moving out.Knydra R. | First Impressions
I reserved an appliance dolly and when I got there to pick up the truck they had NO appliance dollies.James K.
Customer did not leave a comment.GREGORY E.
I had a confirmed appointment to unload my belongings from my (2) U-Box containers on 6/22/21. I hired movers + truck to help me unload and carry my things to my apt. However, not a single Uhaul employee showed up to the location that day. I waited for 3 hours, but no-one ever showed up. In addition, the manager NEVER responded to multiple phone calls and emails (and he has still not reached out to return any of my messages). He should be retrained or fired. I had to hire the movers again for the next day. Thankfully someone showed up to Uhaul the next day. However, they did not close out my contract on their computer so I continued to get charged for storage the following month. In addition, hold times for the Customer Service phone line are ALWAYS 45 - 60 min. This is UNACCEPTABLE. Every action typically requires a phone call (confirming appts, confirming locations, confirming arrival times, etc) and it is so painful to have to wait on hold for a full hour for something that is often a very simple question. I have always been such a proponent of Uhaul and recommended it to many friends but after this experience and the incredible LONG wait times on the phone, I do not think I will use Uhaul again.Ranjit K.
Great associates, seems to like and know what they are doing.JAMES C.
the overall experience with UHaul was a negative.Peter D.
Customer did not leave a comment.KENNYS E.
Customer did not leave a comment.Arnetta P. | Overall Experience
Customer did not leave a comment.Patrick K.
Improve employee friendlinessARNOLD M.
Customer did not leave a comment.JAMES M. | First Impressions
Everything was good and tall guy was returning. I originally booked it till 4 PM. I called and told the office I was running late and they said I must have it there by 4:45 because they shut the system down because the store closes at 5 PM. I arrived at 4:35 and the automatic door was not opening. I was able to open it manually and the woman was very irate that I came in at 4:35 when the sign clearly said the store closes at 5 PM.. They reluctantly took the keys and were very upset they had to deal with me returning the truck. Besides that the U-Haul was good and when I arrived they were very accommodatingMARK W.
They could use better signage on their entrances and exits. The people were very helpful.Donald J.
Customer did not leave a comment.ROBERT C.
Please include the moving supplies rented in the van. I rented moving supplies with my van rental, was charged for the supplies but was not given them.Katherine M.
Customer did not leave a comment.LORETTA L.
Customer did not leave a comment.John W.
Customer did not leave a comment.JEFFREY D.
Customer did not leave a comment.WILLIAM M.
When you make reservations make sure you pick up the truck at the place that is on file in your emailMARIO A.
We were charged for an extra day by drop-op location when our reservation contract show it was due the day after we returned. We were credited extra day before picking up truck due to truck being 3 hours from pick-up location. It took an hour on the phone and still pending approval for refund.thomas M.
Customer did not leave a comment.Jose R S.
Displeased with the return location. Staff on the phone was unpleasant when calling and asking questions. Also, my equipment was turned in two days prior the day indicated on the receipt.ASIAH R.
Yolanda Shelley was friendly and efficient! She worked diligently to meet the needs of all the customers.Allen H.
Customer did not leave a comment.Runyell H.
Customer did not leave a comment.Tisha H.
In May, we contacted with your company to move my belongings from Florida to Ohio using a U-Box. That box arrived in mid-June and it was late. On top of being late (after taking three weeks to get here), we were informed that it wouldn't be delivered to my house. We'd agreed when we initiated the contract that the box would be delivered to my home. After pointing this out (using UHaul's own documentation), the box was finally delivered. I unpacked all of my belongings and then returned the container to you. We THOUGHT that this should have been the end of our association. Howeverâ€”for some reasonâ€”we kept being charged a monthly storage fee (though we're not storing anything). The box was returned on June 16th and THEN credit card was charged (through auto-pay) for a month of storage (again, we're not storing anything). After going through the long, LONG process of getting that charge removed. (NOTE: Your customer service is terrible. It shouldn't require hours on hold and multiple call transfers to get you to fix YOUR mistakes. Further, having someone at UHaul customer service state that they don't have access to UHaul reference numbers is really frustrating). So that should have resolved the issue, right? Nope. A few days ago, we received an invoice for ANOTHER month of storage fees (plus a $15 late fee). I've been told that this has been fixed, but we'll see next month (Again, we aren't renting any storage spaces from you). Oh, and on top of all of that, we were told that the U-Box (for white we were being charged) has been rented to someone else (so you were, apparently, attempted to get paid twice for the same piece of equipment). The evidence this is the fact that it's now in Birmingham, Alabama (and we had nothing to do with anything related to Alabama). Mistake was piled upon mistake and each promise to correct that mistake was broken (adding more mistakes to the total). I have to be fair, the problem was addressed by UHaul staff, so they do deserve some credit for that (although I'm still not sure that things have been resolved), but how enthusiastically should I thank the fire department for putting out a blaze at my house when they were the ones who started it? It's going to be difficult, but I've going to try my best to avoid ever dealing with your company again.Brian M.
The only problem I had with uhaul wAs them not doing the right thing after Iterminated my lease. I have gone there two times, but the manager is never there. I will go back tomorrow to see if I can close my account.Juliette j. | Overall Experience
My rating was going to be below average as when I called and was told the closest truck was 90 miles away when I reserved 12 days ahead of time was not pleasant. I was talking to your rep Jumurial in Alabama and I shared that it was not a good answer. I asked her to have a better answer and that I would call back in an hour. I called back in an hour and she put me on hold, and came back that I could pick up my 15foot truck in Birmingham at 5:00. I am not sure what she did, but that alone made me rate this above average.GREGORY N.
Customer did not leave a comment.JOHN B.
You have the rudest set of employees at that location! Their clocks are wrong! Had multiple customers waiting outside! Made ugly remarks at a couple and then got into a huge argument with multiple when they all had had enough of their rudeness and wants us to understand why they lacked simple customer service skills! They both stated they hate their jobs and that you all were the reason for the ugly! Saying they been having to get cursed out by customer and no bodies returning trucks so that's why it's okay to be rude and ugly and combative with customers at 7 am! You all really should clean up shop and do better!INDIA L.
Customer did not leave a comment.Brent C.
Customer did not leave a comment.JOHN A.
The service was awesome!!!!!!!! ThanksConstine M.
Very helpful when he noticed I was returning the truck. So quick and easy!Elizabeth K.
To make a long story short....telephone customer service is horrible and I had to pay for their mistakesSandra M.
The lock box didn't work. I had scheduled an 8:00 AM pick up but had to wait for someone to arrive and open the lock box. I didn't leave until after 9:30 AM.Alana W.
The staff were great and super helpful, and the price was great.CRAIG H.
The location wasn't bad but everything else about renting a truck was terrible. I set up a 24/7 pick up at 7:00 AM at one location. That truck was given to someone else. Then I was sent to another location because the first location didn't have anymore trucks. I got to the second location and the truck that was booked for me through the 1800 U-Haul number was already being used by some one else. I finally got a truck at 9:00 AM. After my experience with UHaul I hope to never use this company ever again. There is absolutely no reason y'all should even try to advertise your app. It is the most pointless attempt at technology I have ever tried to use.Bradley M.
Uhaul 28th St. North Birmingham Al. My family experience was excellent. Customer service was friendly, fast & excellent! This location checked every box when it comes to serving customers. Your employee Ken he was very professional from the start of service, very knowledgeable, & serve with passion.Britnee T.
Customer did not leave a comment.BRIANE W. | First Impressions
Customer did not leave a comment.KAREN J.
My first unit was marked “Customer Ready “ but was full of old junk. Had to get another one assigned which took more time.Jeff G. | First Impressions
Customer did not leave a comment.LARRY L.
As far I was able to see everything went wellANDRE G.
Customer did not leave a comment.CHASE H.
I have used a lot of UHaul places over the years, but this is the nicest one! Yolanda was a pleasure to work with, the equipment was clean and in great condition and the whole facility was well taken care of. I returned the truck after hours and really appreciated how well lit it was and how safe I felt. I'll definitely use this one from now on!SUSAN C.
The young lady that checked me in was very nice and professional. Helpful folks.JOHN S.
Great pick up location with friendly prompt attention and caresheri V.
The Staff, particularly Paul Barnett & the manager lady were rude and threatening and not helpful or willing to help. They insisted that they could not and would not help me. After letting them know that I gave them my business by renting storage at this facility and that someone higher up the chain needed to help resolve my problem, they said that the buck stopped with them.Elijah S. | First Impressions
Customer did not leave a comment.Michael Z. | Overall Experience
Customer did not leave a comment.Bianca T. | First Impressions
Customer did not leave a comment.Tiffany B. | First Impressions
Customer did not leave a comment.Shernita T. | Online Move In
Customer did not leave a comment.Lashanda C. | First Impressions
This location had a manager who was very confrontational and also Reeked of alcohol, I think at this point he has been Terminated.Theressa C. | Overall Experience
Didn’t have the size truck I needed so I couldn’t get everything i needed.Rebekah P. | First Impressions
I reserved a Uhaul truck and storage. Only to realize the storage was not the location I was needing and the truck was no longer needed. My card was still charge for 2 services I did not use.ASHLEY M. | Online Move In
The ladies was patient and nice to my family and I!!!Felicia W. | First Impressions
The representative that I worked with was helpful and got me in/out without any problemsHolley H. | First Impressions
Great service just the access hours was not so much to my convenience but you guys rock at Uptown in Birmingham Alabama.Victoria D. | Overall Experience
Very hot inside storage unit, was dirtyMatthew P. | Online Move In
Customer did not leave a comment.Alex S. | Online Move In
Mrs.Shenika was very nice and professionalQUINELLA D. | First Impressions
Customer did not leave a comment.Bryant S. | Overall Experience
The ladies were friendly and nice helpfulWillalene R. | Overall Experience
They were super!ROBERT M. | Overall Experience
Awesome place and great people with positive attitudes.Shaneiqua J. | Overall Experience
Customer did not leave a comment.Latania H. | Overall Experience
I WAS ALWAYS TREATED WITH RESPECT, VERY NICE PEOPLE , VERY HELPFUL WITH ANY QUESTIONS I HAD. I WILL ALWAYS CHOSE THIS LOCATION IF I EVER NEED STORAGE AGAIN. THANK YOU VERY MUCH.CATHERINE M. | Overall Experience
The storage units should atleast have a roof over them even if they’re in a warehouse. Especially if they’re considered indoor.Berencia F. | Overall Experience
The entire staff was excellentROBERT M. | First Impressions
Customer did not leave a comment.Krysten M. | First Impressions
I DON'T KNOW HER NAME BUT SHE WAS VERY POLITE AND HELPFUL.CATHERINE M. | First Impressions
The person was very, very polite and and helpful. Don't remember her name but she was AWESOMECATHERINE M. | First Impressions
A little high in price, but worth it for my peace of mind. Clean, great operation there. Laid out for exactly what you need in supplies and storage, with the equipment to help you get the job done!Joycelyn W. | Overall Experience
I was charged for things I shouldn’t have been. Staff was very rude especially the general manager Paul who lied to us repeatedly. He is a horrible excuse for a manager and deserves to be fired!chris l. | Overall Experience
Customer did not leave a comment.KIMBERLIE N. | Overall Experience
The storage part of the store closed early one night and was locked when I brought a full load ready to unload at my storage unit. I had checked the hours online, as well as called the location to confirm the hours, before I went to load up my trailer to bring to the storage unit. The employee I talked to on the phone informed me that it closed at 7, which matched what it said online. When I got the storage unit around 6:40 the outside doors were locked. I called the store and talked to the same employee, and she told me that it was closed and that she never said it was open til 7 and that I would have to wait until 9am the next day. I begged and tried to plead my case on the phone for them to just come open it for a few minutes so that we could unload our stuff. They refused and argued back. Terrible customer service. They then locked the doors to the store and said it was closed too so that we could not talk to them in person. It would have maybe taken 10 minutes tops for us to get everything unloaded and into our unit. Instead, because of that employee, I had to bring all the stuff back to where I had gotten it and unload it and wait til the next day to do it all over again. Pretty ridiculous, especially after I had called to confirm the times just to make sure nothing like that would happen. Cannot support this location in the future with employees and practices like thatJohn C. | Overall Experience
Was told the storage units were open til 7pm on Saturday’s when I signed up. Called around 5:30pm on Saturday just to make sure facility would be open til 7 and also checked online. Was told 7pm again. Showed up with a full trailer of things to put into storage around 6:40 pm and the door to the storage entrance was locked. Called the front office and they told us they close at 6:30 and they said that they never told us they close at 7. That was only the beginning of the rude conversation. (I know the workers were just trying to skip out of work early.) They also then locked the doors to the main area so that we couldn’t talk to them in person. Because they wouldn’t allow us the couple minutes to unload all of our stuff and put it into our storage unit, we had to bring it all back to where we got it from and unload it again. Will have to do it all over again at another time because of the employees. Because of this, I can never recommend this location to anyone.John C. | First Impressions
Yolonda was one of the most friendliest and helpful professionals that i have encountered...in all my uhaul history experience...i would definitely would recommend this facility in the future and would come again...Julia White and Latrecia SmithLatrecia S. | Overall Experience
From the time of dealing with customer service, I was very please with their patience and concern of my needs. The person advised that he was fairly new there but, I couldn't tell because I think did a good job getting me taken care of. I appreciated him making sure I had the size storage that I needed and taking me to it. He tried to find a storage that would be very convenient for me to get to. I appreciated that.JOANN G. | Overall Experience
Customer did not leave a comment.Bernadine C. | First Impressions
I loved everything about this U-Haul facility! The hours were a tad inconvenient, but otherwise, it was great!Michael B. | Overall Experience
Customer did not leave a comment.KATHERINE W. | Overall Experience
The person that assisted me was very helpful, pleasant, professional and customer-focused. I was very pleased with all aspects of the service and location. Thank you.Bryan U. | First Impressions
Customer did not leave a comment.Ginger D. | First Impressions
I had a Very good experience with the u haul company and will use them again in the futureAngela H. | First Impressions
VERY GOOD SERVICESBETTINA H. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
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